Senior Premier Field Engineer Resume Sample
Richie King
325 Albina Stravenue,
Dallas,
TX
+1 (555) 942 2729
Work Experience
Senior Premier Field Engineer
01/2017
-
PRESENT
New York, NY
- The role requires strong in-depth knowledge in a number of areas
- Initiative - Able to see beyond immediate business problems
- Enjoy interacting and working with customers
- Inquisitive, strong questioning (probing) and listening skills
- Facilitation / Teaching / Coaching skills
- Problem solving skills at a business level
- The role requires strong in-depth knowledge in Dynamics CRM. Skills and experience in both CRM and AX would be a definite advantage
- Work independently with minimal management supervision and as part of nationwide team of engineers
- Contribute to the broader System Center, IT Manageability and Premier Field Engineering communities through supporting peers and/or contributing to reusable IP
Senior Premier Field Engineer
01/2010
-
07/2016
Houston, TX
- Enterprise SQL experience
- Primary responsibilities include providing technical support for customer service delivery and availability, while ensuring satisfaction with SQL Server
- Provide superior problem solving and troubleshooting skills at the System
- Deliver timely and high quality solutions to customer problems and requests
- Use expert customer relationship skills, negotiation and
- Provide SQL workshops and training for customers’ existing support staff
- Develop a working relationship with MCS and field staff at your accounts that results in increased collaboration and mutual support in achieving each other’s goals
- Develop a working relationship with Microsoft Consulting Services and Premier Field staff that results in enhanced cooperation and mutual support in achieving each other’s goals
Education
American Sentinel University
2005 - 2010
Engineer's Degree in Business
Professional Skills
- Possess real passion for continuous learning, strong problem-solving skills, critical thinking, time management skills, and good judgement.
- Consulting with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with Microsoft best practices
- Advanced problem solving and troubleshooting skills at the tier 3 or 4 level
- Deep knowledge of product(s) / technologies being supported with proven track record in delivering planned business outcomes
- Experience supporting Enterprise customers
- Possess experience troubleshooting Windows Server and client platforms.
- Experience troubleshooting Internet Information Server (IIS), certificates, and security protocols.
How to write Senior Premier Field Engineer Resume
Senior Premier Field Engineer role is responsible for troubleshooting, microsoft, reporting, training, integration, database, security, architecture, design, travel.
To write great resume for senior premier field engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Premier Field Engineer Resume
The section contact information is important in your senior premier field engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Premier Field Engineer Resume
The section work experience is an essential part of your senior premier field engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior premier field engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior premier field engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Premier Field Engineer resume experience can include:
- Debugging skills in the Windows Platform and SQL Programming skills in one or more of the following: SQL, VB, VBA, C++, VJ++, VBS, Jscript, HTML/DHTML
- Build on your technical skills whilst working towards your own career goals and aspirations?
- Experience in technical support or IT experience in an Enterprise environment
- IT Operations manager or director level experience Consulting experience
- Related work experience in technical support or MIS in an Enterprise environment
- Demonstrated technical competency in SQL
Education on a Senior Premier Field Engineer Resume
Make sure to make education a priority on your senior premier field engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior premier field engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Premier Field Engineer Resume
When listing skills on your senior premier field engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior premier field engineer skills:
- Industry experience in Microsoft products, systems development, network operations, and software support or IT consulting
- Delivering onsite, remote, and dedicated services for Microsoft's Premier customers
- Cloud Services including Azure, PowerBI, Machine Learning, Stream Analytics and Cortana Analytics
- Workshops and Trainings: Technical training which address customer knowledge transfer needs helping customer to consume Microsoft products and services
- Assist in developing strategies to gain additional business by communicating opportunities to sales teams.
- High Availability, Disaster Recovery and supporting architectures
List of Typical Experience For a Senior Premier Field Engineer Resume
1
Experience For Senior Premier Field Engineer Resume
- Able to develop strong customer relationships and be considered a trusted advisor who understands the business objectives
- Create technical content including Knowledge Base articles, whitepapers, training documents, etc. as a subject matter expert in your technology
- Work in a supportive, flexible and collaborative environment with Microsoft's top engineering talent?
- Improve the technical expertise of peers via the development of product related intellectual capital and mentoring new hires.
- Apply knowledge to improve existing products and systems in the customer environment and for internal use.
- Basic understanding of Microsoft Identity Manager (MIM)
- Handle customer critical issues and work in demanding situations
- Assist with other support incidents within the Global Technical Support Center (GTSC) where possible. Technical Abilities
- Manage escalations to ensure timely and high-quality resolution of all issues
2
Experience For Senior Premier Field Engineer Resume
- Demonstrated ability to engage in IT and business executive discussions related to availability, agility, business value, costs, security management, disaster recovery, and the value of services and process in an enterprise environment is required
- Knowledge transfer and sharing best practices with team members that help enhance the quality and efficiency of customer service and process management
- Work through complex SOW's to determine the appropriate deliverables and outcomes and further define as needed
- Identify new opportunities and work with account teams identify, pursue and close strategic business development opportunities while continually driving add-on business within existing
- Able to analyse Mission Critical solutions and provide assistance with planning and developing a proactive delivery plan to meet required outcomes
- Communicate with Microsoft Mission Critical customers (verbal, written and face to face correspondence) regarding technically complex issues about Microsoft software products and manage relationships with those customers
- Logical and methodical troubleshooting and problem solving both technically and on an interpersonal level
- Collaborate with other technical teams at Microsoft to deliver solutions to customer requirements and issues
3
Experience For Senior Premier Field Engineer Resume
- Work directly with the product group development teams to obtain product design information or isolate both bug and non-bug related issues
- Available to participate in an on-call roster
- Work for the winner of "Hewitt's 2012 Best of the Best Employer of Choice" award?
- Ad hoc Services: Short and time limited engagements focused towards customer specific issue remediation or support (e.g. Chalk Talks)
- Up to date with Windows client
- Translate Microsoft solutions to customer value
- Experience in customer-facing roles with demonstrated capability in clearly presenting thoughts and ideas confidently to audiences of various sizes and technical knowledge levels.
4
Experience For Senior Premier Field Engineer Resume
- Adapt to the customer’s changing needs or requirements as they arise.
- Work independently with minimal management supervision as part of a global team of Consultants and Engineers
- Deliver presentations and discuss complimentary products at a solutions level
- Proactively identify, make recommendations, and drive customers to a healthy and supported state
- ITIL v3 Expert certification or ITIL Foundations with significant experience or ITIL v2 Service Manager Certification, and have applied knowledge of real-world environments across the service lifecycle (strategy, design, transition, operations, continual service improvement)
- Awareness of technical knowledge (including Microsoft System Center, and non-Microsoft products)
5
Experience For Senior Premier Field Engineer Resume
- O365 and Exchange support (onsite and remote)
- Take leadership as it relates to O365 and Exchange
- Willingness to undertake planned travel
- Technical support (onsite and remote)
- Take leadership in a specific product(s)
- Develop a working relationship with Microsoft Consulting Services and Premier Field staff that results in enhanced cooperation and mutual support in achieving each other's goals
- Execute formal post-mortem process on closure of critical issues. Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems
6
Experience For Senior Premier Field Engineer Resume
- Contributes to the success of others by sharing best practices with peers throughout Microsoft
- All versions of SQL Server (2014, 2012, 2008 R2 and 2005
- Up to date with Windows 8 client
- Work independently in a fast-paced environment where technology and customers’ requirements can change regularly
- Large Scale Desktop/Laptop migrations or upgrade
List of Typical Skills For a Senior Premier Field Engineer Resume
1
Skills For Senior Premier Field Engineer Resume
- Contributing to innovation by creating solutions to solve challenges and realize opportunities
- BI and analytics tuning and administration
- Provide critical product and solution feedback to multiple engineering and operations teams
- Act as the customer lead for Proactive and reactive service delivery for PMC accounts
- Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, TAMs, DSEs and account executive management
2
Skills For Senior Premier Field Engineer Resume
- Maintain strong relationships w/ customer contacts to ensure high CPE
- Available to travel within the US and Canada for assigned PMC customer accounts to conduct PMC lifecycle related assessments / reviews, to ensure timely delivery (up to 20%)
- Collaborate with product groups, Service Engineering and other technical teams within Microsoft
- Database administration (SQL Server 2018 and below)
- A superior knowledge and demonstrated technical proficiency in Microsoft Systems Center Configuration Manager (SCCM) 2007 and 2012 with experience in managing medium to large environments. Solid understanding of standard client/server, networking, and Internet fundamentals
- Driving Cloud Services through Consumption. Helping clients reimage how they operate their datacenters, manage mobile devices and applications and create modern applications
- Modernizing Business with Windows 10, Devices, and the Intelligent Cloud. Equipping clients with a modern cloud platform that provides BI insights, aids them in delivering differentiated experiences for their customers, and increases team collaboration; all in a safe and secure environment
- Delivery and Operational Excellence. Use of internal tools and processes to facilitate delivery planning and high quality engagements that drive positive client outcomes
3
Skills For Senior Premier Field Engineer Resume
- Optimizing your Portfolio and Driving Impact. Achieving business growth through high quality delivery planning and execution. Driving an intentional, predictable, and growing business in a healthy way that is aligned with both Microsoft’s strategies and your client’s strategies
- Demonstrated ability to function and contribute to a
- Dedicated Support: Engagements that strengthen customer relationships and IT infrastructure & application effectiveness through dedicated support delivery
- The definition and implementation of the support services required to win in the developer and enterprise market place
- Efficiently delivering on various proactive services from the Premier Delivery Portfolio of Services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers' environments
- Providing rapid on site expertise to resolve critical customer support situations
4
Skills For Senior Premier Field Engineer Resume
- Proactive Services: Services which promote customer health through Risk Assessments, Health Checks, Code Reviews, or other similar offerings
- Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues
- Ad hoc Services: Short and time limited engagements focused on customer specific issue remediation or support (e.g. Chalk Talks)
- Ad hoc Services: Short and time limited engagements focussed on customer specific issue remediation or support (e.g. Chalk Talks)
- A superior knowledge and demonstrated technical proficiency in Microsoft Systems Center. Configuration Manager (SCCM) 2012 with experience in managing medium to large environments
5
Skills For Senior Premier Field Engineer Resume
- Assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Premier Support Managers and Technical Account Managers
- A superior knowledge and demonstrated technical proficiency in Microsoft Systems Center. Configuration Manager (SCCM) with experience in managing medium to large environments
- Secondary expertise in more than one of the following products: Identity Management, Security, Network Load Balancing, MS Cluster Server/Multi-vendor Cluster and SAN implementations, SQL, IIS, ISA
- Troubleshooting skills at the expert level within large network environments
- Solid understanding and experience with Identity Management Solutions FIM, IDM and integration with Exchange, Active Directory and message routing
- Superior knowledge and demonstrated technical proficiency in Windows 2003/2008R2/2012 Server and Microsoft client products, Windows desktop Operating Systems, Windows server Operating Systems, Active Directory design and deployment, DNS, DHCP and other related areas
- Excellent knowledge of TCP/IP and other protocols including use of troubleshooting tools - scripting, resource kit diagnostic tools and packet sniffers and\or Netmon
6
Skills For Senior Premier Field Engineer Resume
- Experience in systems development, network operations, and software support or I.T. consulting
- Demonstrated history of executing on security focused projects and teams
- Industry experience with Microsoft products
- Capability to quickly build rapport and establish credibility with client leadership and government agencies; present recommendations backed by technical and business rationale to all levels including senior executives within a customer organization
- Possess an entrepreneurial spirit, and move quickly and efficiently through a myriad of complex issues and in partnership with customers with high expectations to deliver results in a highly collaborative fast paced environment
7
Skills For Senior Premier Field Engineer Resume
- Experience in managing large environments with complex security requirements
- Experiences with SQL Server Integration Services, Reporting Services, Analysis Services, to support Business Intelligence
- Extensive understanding of client/server, networking, and internet
- A superior knowledge and demonstrated technical proficiency in Microsoft Systems Center Configuration Manager (SCCM) 2007 with experience in managing medium to large environments. Knowledge of 2012 is required
- Demonstrated technical competence with Microsoft SQL Server
- Demonstrated technical competence with Windows 2000/2003/2008/XP/Vista/Cluster applications
8
Skills For Senior Premier Field Engineer Resume
- Industry experience with Microsoft Server products, Linux/Open source and Azure Platform technologies
- Adapt to the customer’s changing needs or requirements as they arise
- Current MCITP or similar or Microsoft Certified Master
- Current MCITP or similar SQL certifications
- Industry experience in Microsoft products, systems development, network operations, and software support or IT consulting Technical proficiency in Microsoft Lync Server/Skype for Business
- A superior knowledge and demonstrated technical proficiency in SQL Server 2008/2005/2000 with solid understanding of standard computer and networking concepts, and Internet fundamentals, is required
- Demonstrated in some of the following tools: SQL, SharePoint MOSS, BizTalk, CMS and Microsoft Office System, .Net
- Strong technical depth knowledge in Windows Server technologies is required
- Has participated in, or led migrations of, prior Exchange Server versions or migrations to O365. Knowledge of O365 Exchange Online as well as hybrid on-premises and cloud solutions
9
Skills For Senior Premier Field Engineer Resume
- Industry experience in Microsoft products, systems development, network operations, and software support or IT consulting Possesses deep experience and knowledge with Microsoft Exchange Server
- Experience in Service Delivery
- Experience troubleshooting network related issues to include reviewing Netmon traces and captures, troubleshooting tools, and leveraging your knowledge of network protocols.
- Excellent overall communication and technical writing skills.
- Demonstrated aptitude for providing extraordinary customer service in politically charged environments.
- Experience in planning, migration and operations of Office 365 in both Hybrid and Cloud-only configurations
10
Skills For Senior Premier Field Engineer Resume
- Deep knowledge of O365 and Exchange with a proven track record in delivering planned business outcomes
- Experience in both Service Support and Service Delivery focus areas
- .NET experience
- O365 and Azure experience
- Cyber Security familiarity/ experience
- Delight customers through a natural curiosity to understand business objectives and contribute to solid delivery plans
- Strong ownership of customer issues with a focus on timely resolution
- Working knowledge of Active Directory, Windows Server, Identity Management, Security, and Client Technologies.
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