Senior Trainer Resume Sample
Jasper Boyle
45465 Jodie Glens,
Phoenix,
AZ
+1 (555) 535 8608
Work Experience
Senior Trainer
08/2016
-
PRESENT
Los Angeles, CA
- Contribute to the overall success of the Underwriter Training Dept. by identifying ways to continuously improve the learning process
- Assist in the implementation and ongoing administration of a Learning Management System
- Mentor and support New Hired Underwriters during and after Training program to ensure the Underwriters receive the appropriate guidance and support to be successful with NPF
- Nd level file review of new hired underwriters and underwriters in continuing education/endorsement programs. Provide detailed feedback on files reviewed, communication, support and guidance
- Analyze risk, attention to detail and good knowledge of Underwriting FNMA, FHA, VA and USDA guidelines
- Communicate with Business Channel Leaders in the performance of the underwriters in the training program
- Provides appropriate On-The –Job Training to frontline learners at all levels
Senior Trainer, Century
09/2011
-
02/2016
Boston, MA
- Field Support: Schedule and attend regular store visits with District Manager. Able to model training objectives in a live retail setting providing appropriate On-The –Job Training to frontline learners at all levels
- Responds appropriately to learner needs (clarification, examples, feedback)
- Manages classroom environment so it is safe and conducive to learning
- Partners with management, attends regional/area/project meetings, conducts workgroup observations (store visits, floor observations, business-to-business ride-along) for effective use of business acumen to KPI’s) through direct knowledge/experience with workgroup
- Deliver monthly classroom style training and coaching on all CoStar products that inspires confidence and sustained success in the classroom, through e-learning, and using a variety of other instructional techniques with a focus on information sales and Commercial Real Estate Industry
- Conduct follow up training and coaching to support new sales hires
- Conduct monthly ongoing training in the field through regional team trainings and one on one ride along coaching
- Work well within the team and across the organization to define learning solutions that address business priorities and bridge gaps in knowledge, competency and skills for sales people in a variety of roles and with varied levels of experience
- Participate in the design of curriculum (classroom and online) and job aids that build mastery required to improve performance in sales including product knowledge and sales skills for new and existing sales team members
Client Experience Senior Trainer
06/2004
-
04/2011
Houston, TX
- Work with Sales Training Director on all timelines and commitments as well as communication roll out plans
- Conduct training assessment measuring the accuracy and effectiveness of programs, resources and tools. Initiate changes based on feedback and/or changes in process
- Keep up with CoStar strategy, industry changes, product enhancements and training best practices to improve and update learning programs accordingly
- Participate as a contributing member to identify opportunities and design solutions for the Learning function that supports business objectives and performance goals
- Manage the effectiveness and efficiency of overall CMC and other training initiatives
- Challenge paradigms and look for innovative alternatives
- Work with Leadership to apply systematic process of discovering and analyzing CMC/Magellan needs, design and develop training content, deliver training programs, and evaluate effectiveness of training events and initiatives
- Deliver classroom and workplace learning solutions that engage the learner and produce measurable performance improvement
Education
University of Central Florida - Sanford Campus
1999 - 2004
Bachelor's Degree in Social Sciences
Professional Skills
- Strong collaboration skills and comfort working in a team environment. Excellent relationship-building skills and client service orientation
- Deliver soft skills training modules for Managers across CS locations, including coaching skills
- Strong team and customer orientation and successful experience in coaching, motivating, and developing skills of staff
- Experience in developing survey instruments to assess training effectiveness. Strong project management skills
- Excellent communication planning time management prioritization and organizational skills
- Experience using interactive experiential learning strategies, counseling and conflict resolution skills, and
- Strong communication, writing, organizational, and technology skills
How to write Senior Trainer Resume
Senior Trainer role is responsible for training, learning, leadership, interpersonal, design, analytical, planning, software, technical, presentation.
To write great resume for senior trainer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Trainer Resume
The section contact information is important in your senior trainer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Trainer Resume
The section work experience is an essential part of your senior trainer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior trainer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior trainer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Trainer resume experience can include:
- Demonstrates strong interpersonal, oral and written communication skills including
- Strong delivery skills including teaching, facilitating, and mentoring capability
- Experience of delivering coaching, soft & hard skills trainings
- Coach less experienced trainers to assist them in broadening and developing their skills
- Demonstrated experience in managing priorities/resources and initiatives
- Provides consultation to participants and leaders on effective use of skills (when applicable)
Education on a Senior Trainer Resume
Make sure to make education a priority on your senior trainer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior trainer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Trainer Resume
When listing skills on your senior trainer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior trainer skills:
- Excellent planning and organisation skills with effective time management
- Excellent oral and written communication skills with a proven ability to communicate to both technical and non-technical individuals
- Training experience including both clinical skills and systems training
- Effective writing skills (grammar, spelling, easel charts, whiteboards)
- Excellent writing, speaking, presentation, group facilitation, and interpersonal communication skills
- Good literacy and numerical skills, with attention to detail and confident when working with numbers and data
List of Typical Experience For a Senior Trainer Resume
1
Experience For Senior Trainer, Century Resume
- Charismatic personality with strong communication and interpersonal skills and the ability to influence at all levels
- Excellent communication skills across all levels with collaborative and inclusive approach
- Conduct effective Train-the-Trainer (T3) programs that effectively prepare Subject Matter Experts (SME's) to convey knowledge to others
- Conducting effective voice and accent neutralization trainings for NHTs & On Floor Agents
- Proven track record of planning and implementing training seminars and workshops for management
- Experience training and/or implementing HCM applications, desired areas of expertise include Payroll/Absence and Time Tracking
- Assess the effectiveness of training programs during and at designated intervals after delivery. ( )
- Insure the effective delivery of Transport Training accordance with the Training Delivery Programme
- Experience delivering classroom presentations 3 – 5 years
2
Experience For Senior Trainer, Evaluation Resume
- Evaluates effectiveness of training programs and makes recommendations for improvement
- Demonstrates abilities in supervising trade crews
- Ensure a safe system of work is maintained throughout effective training delivery
- Emergency Response Driver Training Instructor or suitable experience in this area. (Desirable)
- Relevant experience in Contact Centre Customer Service Training
- Demonstrates professionalism when working with RIA Clients, Bank Trust, and Retirement Advisors and Record Keepers
- Graduate to 1 year of working experience is acceptable
3
Experience For Client Experience Senior Trainer Resume
- Experience interacting with subject matter experts to gather requirements
- Experience using electronic health care software, such as authorizations systems, case management systems or an electronic health record
- Previous experience and working knowledge of the Microsoft Office Suite (PowerPoint, Excel, Word and Outlook)
- Strong background in Training within FS/Insurance and FCA regulated environment
- Highly experienced in coaching both face to face and over the telephone
4
Experience For Senior Trainer Customer Success Specialist Resume
- Strong understanding of wide array of NYC social service resources for youth and families
- Convert abstract ideas into concrete learning solutions and proven ability to communicate technical information to non-technical customers
- Experience with a Learning Management System is required
- Strong knowledge of Cards customers and systems (IBS, FDR, Sawgrass, RPLID etc…)
- Strong Microsoft Office Suite knowledge, (Word, Excel, Outlook and PowerPoint)
- Suitable project management experience
- Evidence of H&S awareness
5
Experience For Driver Senior / Trainer Resume
- Management or supervisory experience essential
- Demonstrates ability to diffuse a difficult interpersonal situation
- Demonstrates commitment to change
- Consult with HR Business Partners and HR stakeholders to identify skill or knowledge developmental needs
- Effective research methods, techniques, and/or sources of information
6
Experience For Senior Trainer / Senior Technical Trainer Resume
- Serving as SME on project meetings and implementations, by leading curriculum revisions and by serving as liaison with Operations on training questions
- Strengthening technical fundamental training and developing technical test to measure knowledge based on the needs of the business
- Training scope ranges from new starter induction through to Team Leader development modules, Agent development, Coaching and Trainer training
- Managing the classroom environment (participant challenges, utilizing room/space, handling roadblocks)
- Understanding of formal training methodologies and their application
- Working knowledge of the field of learning and development, business operations, management practices and principles, and human resources management
- Updating training curricula from a technical standpoint to improve advocate profile
- Understanding of our business, policies and practices
7
Experience For Senior Trainer, Civa Resume
- Assessing requirements for customizations of customer’s courseware library and providing recommendations for improvement
- Setting high standards and acting as coach and mentor to trainers
- Ensuring that training is delivered in a safe and professional manner
- Dealing with any trainer welfare issues
- Working knowledge of Canon Cinema EOS and EOS System products
- Setting schedules, managing delivery sources, and communicating progress and issues
- Requiring minimal management direction and leading all milestone SME and manager reviews
- Receiving broad guidance and is accountable for entire safety area and overall program results
- Giving constructive feedback
8
Experience For Trainer / Senior Trainer Resume
- Understanding of the requirements for development and maintenance of trainer competence
- Empathising with others
- Assist in developing and maintaining training materials, guides, and documentation; review training guides and supporting training materials when needed
- Work with the client to assist in identifying, documenting, and seeking to resolve training and/or system issues
- Main a working knowledge of competitors’ products and services and of emerging trends in the videoconferencing industry as a whole and do sharing
- Provide mentoring, feedback and coaching to newly hired training associates
9
Experience For Senior Trainer, Sales Resume
- Serve as SME on project meetings and implementations by leading curriculum revisions and by serving as liaison with Operations on training questions
- Works with Operations and Training Manager on implementing strategic direction of Training organization
- Conduct on the job training for National employees in the Competency based training program including assessment and deficiency identification
- Collaborate with and receive ongoing coaching and direction from Client’s Training Director
- Choose appropriate training methods per case (simulations, mentoring, on the job training, professional development classes etc…)
10
Experience For Senior Trainer SCM Resume
- Responsible for all training programs and training outcomes
- Confers with management to gain knowledge of work situations requiring training, determines training needs, develops curriculum and conducts training sessions. Determine course content according to objectives
- Determines the best instructional methods for each training session, and tests trainees to measure learning progress
- Holds themselves accountable for putting customer needs first and ensuring their needs are addressed
- Identify ongoing and re-training needs and recommend solutions
- Present training in an engaging, professional manner that meets the needs of learners
- Proficiency with on line meeting tools (GoToMeeting, WebEx, etc.)
- O Plan, design and develop Instructor-led and Web-based training courses, including: course materials, instructor guides, reference guides / job aides
- Assesses participants' ability during training to apply content and take remedial action to improve performance
List of Typical Skills For a Senior Trainer Resume
1
Skills For Senior Trainer, Century Resume
- Multi-task and manage priorities in a fast-paced project-focused environment. Excellent verbal and written communication skills
- Strong presentation skills within a group and/or one on one
- Strong communication (written & verbal) skills
- Proven and demonstrable analytical skills in wireless and/or wired
- Excellent writing and analytical skills (required)
- Comfortable working with databases to analyze, organize and draw inference from data. Strong analytical skills and attention to detail
2
Skills For Senior Trainer, Evaluation Resume
- Effective organizational, time management and communication skills, combined with attention to detail
- Monitoring Calls for NHT in Nesting and providing feedback, regarding voice skills and verbiage used
- Delivering and evaluating knowledge, skills and behavior training
- Conducting training on skills like sales, customer service, etc
- Facilitates/delivers effective training curriculum, including new hire and recurring training to promote a positive customer experience
- INSTRUCTIONAL DESIGN: A proven track record of designing highly effective classroom training programs to adult learners for 5 or more years
- Prior experience with Webex, Go To Meeting or other virtual meeting platform
- Prior experience using any of the following systems: Meditech, SSI
- Proven experience in managing multiple projects from start to finish, including stakeholder management
3
Skills For Client Experience Senior Trainer Resume
- Proven experience of successfully coaching and mentoring individuals to achieve required performance standards
- Proven experience of successfully coaching and mentoring individuals
- Experience conducting classroom training and/or seminar/workshop topics. - Strong work ethic, independence, and dependability
- Analytical and creative problem solving with questioning and feedback skills
- Understand fully National and regional guidelines pertaining to Driver Skills training
- Instructional lead experience and instructional design experience with LMS, e-learning tools like Captivate or similar tools
4
Skills For Senior Trainer Customer Success Specialist Resume
- COACHING: Demonstrated experience coaching individuals and teams to high performance typically mastered over a period of 7-10 years
- Adult education certification or equivalent training experience is strongly desired
- Experience in a primary care or specialty physician clinic or experience in a health care insurance setting
- Conflict resolution/consensus building skills
- Strong knowledge and experience with business software applications including MS Outlook Suite (Word, Power Point, Excel) required
- Utilization of media effectively (TV/video, PowerPoint, projector, online learning/blended)
- Develop relevant content and curriculum on global issues, 21st century skills and socio-emotional learning
- Speak clearly, concisely and effectively; listen to, and understand information and ideas as presented verbally
5
Skills For Driver Senior / Trainer Resume
- Settlement and Title industry experience strongly desired
- Knowledge of MS office skills
- Effectively coach performance from others
- Proven experience and able to deliver training to both small and large groups
- Design and deliver dynamic and engaging training and development interventions for the customer service contact centres (including both hard and soft skills)
- A demonstrated track record of providing excellent customer service, and acting with a “serving others” mindset
- Train new trainers on our existing training material so they can deliver courses effectively
- Communicate effectively to provide project status updates to supervisor, requester and other business leaders
6
Skills For Senior Trainer / Senior Technical Trainer Resume
- Supervise teams to ensure they are working effectively and efficiently
- Proven experience in using a variety of delivery mediums to achieve objectives. Familiarity with ADDIE methodology
- Evaluating or monitoring program effectiveness and continuously improving our solutions
- Having experience +5 yrs in Training or Life insurance is prefered
- Having experience +5 years in Training or Life insurance is prefered
- Work experience using MS Excel (filtering, sorting, editing data, creating spreadsheets)
- Experience of designing and delivering contact centre specific training and development solutions including e learning
- Experience providing direct training in a variety of settings, such as live classes, 1 to 1 training and via videoconferencing
- Work experience using MS Word (editing, creating, saving documents)
7
Skills For Senior Trainer, Civa Resume
- Work experience using MS PowerPoint (creating, editing, presenting slide decks)
- Experience in nursing, training, or auditing in managed care healthcare setting
- Extensive experience of assessing competence of individuals, recording results, providing feedback and writing action plans
- Demonstrated understanding of instructional design, adult learning concepts, performance improvement, change management, and learning best practices
- Experience mentoring and/or supervising training staff
8
Skills For Trainer / Senior Trainer Resume
- Experience/enthusiasm for working with youth and/or using interactive learning strategies in culturally diverse settings
- Experience in training and/or adult learning
- Training Experience in Classroom setting
- Experience using the full training cycle from start to finish
- Experience training facilitation and/or classroom training
- Experience working with unaccompanied children's programs and/or training staff in social service settings
9
Skills For Senior Trainer, Sales Resume
- Experience working with unaccompanied childrens programs and/or training staff in social service settings
- Consultation: Develops and facilitates customized learning workshops, retreats, and team building experiences for groups
- Extensive experience of managing students (including student welfare) on residential and non-residential courses
- Experience in facilitating and delivering presentation to client orgs/audiences
- Designs and delivers learning curriculum and programs that include new hire, skill enhancement training and other curriculum as assigned
- Extensive experience of providing training to a wide range of users in line with agreed standards
- Experience with web-based learning; development and/or evaluation of training curriculums
10
Skills For Senior Trainer SCM Resume
- Clinic experience, including using electronic health records. Work with the senior population
- Skilled in breaking concepts/tasks into components and relating this information
- Experience conducting classroom training and/or seminar / workshop topics
- Demonstrated expertise in preparing value-added and comprehensive training plans and tools
- Experience working with unaccompanied children’s programs and/or training staff in social service settings
- Experience working with business leaders to determine training needs
- Experience of managing training projects
- Previous experience in delivering sales, service and product training to management level within a luxury environment
- Demonstrated ability to conduct and interpret quantitative/qualitative analysis related to Learning and Development initiatives
List of Typical Responsibilities For a Senior Trainer Resume
1
Responsibilities For Senior Trainer, Century Resume
- Delivers and facilitates structured training and development programs and initiatives in support of the company’s training plan, objectives and brand essence. Conducts refresher training, awareness training, new hire orientation and pertinent departmental training classes/programs (topical “just-in-time” spot training)
- Effective professional presentation skills
- Superior computer skills in a Microsoft Windows/Office environment and content management skill is an asset
- Working directly with leadership of the assigned functional areas to develop sales skills, improve productivity, and reduce employee churn
- Partner with Sales, Relationship Management, Implementation, and Deployment to ensure new clients are effectively trained as part of their onboarding process
- Development, delivery, and continuous improvement of the Biologic’s Technical skills programme for new and established employees
- Coaches, mentors and oversees other trainers both technical and behavioral skills for trainer development purposes. This is an Individual Contributor role
- Work experience using, training, or supporting Epic EHR (required)
2
Responsibilities For Senior Trainer, Evaluation Resume
- Experience directly working with Enterprise level sales and sales leadership performing coaching and facilitation
- Experience of embedding business change through training and in line with the training strategy
- Proven track record in leadership training and coaching to management level
- Have experience teaching or instructing adults
- Plan for and facilitate the bi-weekly client IT New Hire Orientation (NHO) experience, including but not limited to, the following
3
Responsibilities For Client Experience Senior Trainer Resume
- Experience in facilitation, training program facilitation, organizational design and/or consulting
- Identify learners who require additional support/remediation by monitoring learners’ progress throughout the training experience
- Enterprise level experience facilitating and coaching to a standardized sales process
- Previous experience of coaching and mentoring team members
- Previous telemarketing or telephone service experience
- Training experience, preferably in a call center environment
- Experience with the NICE Claims Processing and IBM FileNet applications
- Experience working within a state or county social services agency
- Proven ability to design and implement high-impact learning content and support materials
4
Responsibilities For Senior Trainer Customer Success Specialist Resume
- Proven ability coordinating programs with multiple deliverables and deadlines
- Experience in clinical/healthcare or corporate setting
- Demonstrated use of adult learning principles
- Experience in training facilitation and development
- Experience with defending practices in audits
5
Responsibilities For Driver Senior / Trainer Resume
- Maintain relationship with Quality Assurance and other key stakeholders to ensure the training material is effective and relevant
- Strong familiarity with learning content and delivery solutions
- Effective use of questioning techniques (open, closed, directed, overhead)
- Effective mastery and utilization of training materials (leader guide, participant materials, job aids)
- Partner with operations leaders regarding their priorities
6
Responsibilities For Senior Trainer / Senior Technical Trainer Resume
- Follow-up with associates, senior management, and students to ensure the effectiveness of training programs with guidance from the department manager
- A Senior Trainer demonstrates competencies to achieve directly, or in collaboration, of broad functional and/or organizational mission-critical objectives
- Instructional design and/or program development experience
- Experience with 1:1 training and/or conducting classroom training
- Property claims adjusting/auditing experience
- Experience with distance learning and learning technologies such as web-based training and authoring tools
- Develop and conduct follow-up assessments to determine the effectiveness and, when appropriate, ROI of training programs. ( )
7
Responsibilities For Senior Trainer, Civa Resume
- Previous training experience in appropriate technical function
- Strong technical knowledge of the function being trained
- Human Resources Business Partnership experience
- Experience with Windows and MS Office
- Clinic experience
- Revenue Cycle experience
8
Responsibilities For Trainer / Senior Trainer Resume
- Experience in project management and/or instructional design
- Strong work ethic, initiative, creativity, willingness to learn, and ability to juggle multiple tasks independently
- Microsoft Office experience required (Outlook, Word, PowerPoint, Excel)
- Experience in industry specific certified position
- Valid Canadian passport is required
9
Responsibilities For Senior Trainer, Sales Resume
- Experience in Baggage Reconciliation and/or WorldTracer
- Air Transport Industry Experience
- LVN / LPN or CMA licensure or equivalent experience
- Experience with network design and support
- Helpful to possess CWNA certification or display clearly equivalent technical proficiency through prior positions and accomplishments
- Experience and / or knowledge of managed care and / or insurance industry
10
Responsibilities For Senior Trainer SCM Resume
- Call Center or Business Operations experience
- Fourteen years of related experience
- Previous experience with customer phone and chat support channels
- Experience in a GMP-regulated environment
- Experience in CAFM systems such as Maximo (or other equivalent systems)
- Strong drive and resilience
- Experience of the production of training material to a very high quality
- Previous experience in project based business change training environments
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