Service Associate Resume Sample
Candida Flatley
5545 Deanna Corner,
Boston,
MA
+1 (555) 655 9377
Work Experience
Service Associate
12/2016
-
PRESENT
New York, NY
- Connect and be aware the Customer: Welcome and engage with genuine warmth
- Actively maintain the appearance of the selling floor
- Processes Room Service customer orders based on the patient’s physician prescribed diet order with hospital IS system and HealthTouch software.
- Provides excellence in customer service via high call volume telephone system and in-person contact with patients
- Quickly learn CZM products from a support perspective
- Effectively service CZM equipment once training is complete
- Good communication skills, and the ability to deal effectively with customers are necessary
- Aptitude to be trained to service fine mechanics and optics
- SPECIAL DEMANDS: Extensive travel by automobile and by air, with some overnight travel required in the US and Germany. Job requires long distance automobile travel, frequent bending and kneeling. Up to 100% travel
Field Service Associate
05/2014
-
11/2016
San Francisco, CA
- The job requires an average of four (4) hours driving and two customer site visits per day
- Thirty percent of an average workday is spent standing or walking. Lifting of no more than 80 lbs
- Bend/lift/push/pull up to 50lbs
- Prioritize and multitask while managing incoming phone volume and/or case work
- Demonstrates organizational and time management abilities
- Initiates new patient record and repair folders ensuring records are easily maintained and retrievable and accurately files information in the patient record in accordance with departmental guidelines
- Retrieves and provides patient records or information to CHS health care providers, clinical staff, the patient or other authorized JPS staff, patient representatives, or outside agencies when required or requested and for prior scheduled patient appointments for patient care and non-patient care
- Filling water pitchers
Benefit Service Associate
02/2007
-
12/2013
Detroit, MI
- Acclimating patients to their room
- Answering call bells, running errands, and assisting the staff in the care of the patient
- Answering call bells
- Responsibility for building collateral, guarantor and tickler data in REC loan system Loan IQ
- Monitor and maintain Libor options, including quoting rates, roll received elections, audit rate options and file elections
- Support to Service Officers on new account opening and closing, hold maintenance and account maintenance for Bank Controlled Accounts
- Generate reports, review and distribute as appropriate
- Reviews GL accounting reports daily to lend support to Service Officer staff as needed to clear items
- Primary processing of Letter of Credit auto renewals
Education
Seton Hall University
2002 - 2006
Engineer's Degree in Early Childhood Education
Professional Skills
- ESA’s work collaboratively with internal and external business partners to provide solutions by taking responsibility for follow through and bringing outstanding issues to closure on the initial contact with the employee or manager
- Outgoing with excellent verbal communication skills
- Strong customer service skills including ability to handle customer questions or complaints
- Excellent communication skills: including both verbal and written
- Proficient in oral and written English. Has excellent business and creative writing skills
- Organized – High attention to detail with strong administrative skills
- Excellent communication skills in English (oral and written). Fluency in any other langauage is preferable
How to write Service Associate Resume
Service Associate role is responsible for english, basic, computer, interpersonal, customer, microsoft, excel, education, languages, arabic.
To write great resume for service associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service Associate Resume
The section contact information is important in your service associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service Associate Resume
The section work experience is an essential part of your service associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service Associate resume experience can include:
- Flexible and has good inter-personal skills
- Strong oral, written, interpersonal communication and organizational skills
- Good communication skills in English & Mongolian languages (oral & written)
- Excellent communication skills in English (oral and written).Fluency in Arabic or any other foreign language is an advantage
- Typing 30 wpm and/or data entry skills (80 kpm), required
- Outstanding customer service and soft skills
Education on a Service Associate Resume
Make sure to make education a priority on your service associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service Associate Resume
When listing skills on your service associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service associate skills:
- Effective Organizational Skills, Flexibility
- Excellent communication and customer service skills and ability to function with little supervision
- Customer service, sales & marketing skills
- Previous Shangri-La Hotels and Resorts experience useful, or comparable experience with key competitor
- Basic analytical and risk management skills
- Prior experience in mail fulfillment, postal industry or print house
List of Typical Experience For a Service Associate Resume
1
Experience For Field Service Associate Resume
- Excellent communication skills in English (oral and written).Fluency in Arabic Language is an advantage
- Be good at dance or painting, Wechat editing, photographing, photoshop skill and other talent are preferable
- Knowledgeable on basic computer skills (Excel, Word & Micros Systems, WinZip, Stock Control System)
- Providing excellent customer service in response to inquiries via phone, email, fax or mail such as
- Demonstrate a positive attitude and an ability to adapt to changing job assignments and tasks
2
Experience For Senior Service Associate Resume
- Create strong partnerships, cultivating relationships with financial advisors and their support team
- Experience in Database programming is an advantage
- Preferably with 1 year experience in an international hotel in the same capacity
- Some experience in front office operations
- Strong knowledge on hotel operations & finances & stores background
- Experience in an international hotel in the same capacity
- Proven ability to work under pressure unsupervised
3
Experience For Benefit Service Associate Resume
- Experience in a 5 star Hotel environment
- Establishes and maintains effective colleague relations
- Maintain excellent FitShop organizational and housekeeping standards
- Love of fashion, current trends, and a strong ability to adapt to the preferences of customers
- At least one year relevant experience in hotel industry
- Possess a valid security license
- Have 5 star hotel HR experience
- Strong emphasis on customer service and confidentiality
4
Experience For IT Service Associate Resume
- Experience in a similar position in a 4 or 5 hotel
- Good knowledge of computer operations (MS Office, Opera system)
- Experience in Hotel Environment
- Related experience in Information Technology in a hotel set up
- Experience in similar position in 5 star hotel background
- Experience as Security personnel in a Luxury hotel
5
Experience For Development Service Associate Resume
- Excellent command over written and spoken English
- Possess hands on experience in the reservations management with an attitude to deliver
- Greeting and assisting clients and visitors to the Branch and providing administrative assistance when needed. Answer and transfer incoming client calls
- Outgoing, Creative, willing to help others, willing to learn
- Performing cash management functions, processing securities and correspondence, keeping records
- Using approved templates, prepare requested materials, communications and presentations
- Driving licenses is prefered
- Maintaining the new account documentation process for the branch
6
Experience For Wmcs Home Loans Service Associate Resume
- Understanding of workplace practices in Work, Health and Safety
- Prepare paint orders, including accurate mixing and/or shading, utilizing standard formulas and custom formulas
- Performs all preparatory procedures required to ready all documents for scanning including identifying and sorting documents by customer and/or document type
- Assists customers with staging, labeling and organizing product at a customer site
- Assist with inside customer service, as needed, including servicing customers and/or processing their orders
- Greet arriving & departing guests in accordance with standards & procedures assuring a wonderful first or last impression
- To guarantee proper handling of the filing systems in place according to the policies and procedures
- Utilizes computerized systems for research, tracking, information gathering and / or troubleshooting (i.e., Excel / Word programs, internal systems, etc.)
7
Experience For Member Service Associate Resume
- Balances and deposits daily cash, maintaining statistical logs to be used for auditing purposes
- Provides patients with appropriate menu after conferring with nursing/nutrition
- Available to work rotating shifts as requested. This includes regular evening and weekend assignments as required by departmental schedules
- Maintain a high level of accuracy in preparing and entering financial information
- Assist in the handling of guest luggage and delivering to guest rooms or storage
- Deliver and maintain all linen and allocated areas according to the Shangri-La standards of excellence by checking allocated sections on a daily basis
8
Experience For Unit Service Associate Resume
- To handle all guest billing issues and disputes, including credit card initial inquiries and charge backs
- Trade processing and handling of trade corrections
- Provide service to internal branch clients by interfacing with management, managing the relationships with Financial Advisors and other branch personnel
- Ensures a high level of customer delight at all times by anticipating and exceeding guest needs
- Monitors all arriving guests through guest arrival list ensuring the notes, set-up and guest requirements are followed up
9
Experience For Outside Service Associate Resume
- Set up and coordinates room maintenance programme with Housekeeping and Engineering
- Be responsible for cash handling and maintaining personal cash floats
- Handles POD requests coming in Salesforce and match the same with corresponding invoices to facilitate payment collection from our customers
- Provide prompt, courteous and efficient service at all times with keeping the “answering within 3 rings” rule all the time
- Timely processing of checks and accurate maintenance of the Checks Held Overnight Log for certification
10
Experience For Private Wealth Management Ascent Service Associate Resume
- Supports the customer’s product ordering needs, product selection and technical support
- Comply with the safety and inspection requirements of the facility where the service is being provided
- Cash checks for customers and non-customers according to bank policy
- Research and make changes to address information using web search engines, e.g. Alumni Finder, Hoovers, and Google
- Update all events using the BBIS software, e.g., Alumni Chapter events, Law Alumni, Athletics, and Business
- Decease constituents, using search tools available to obtain obituaries or other proof of death
- Assist Gift Processing staff in batch entry for both gifts and event registrations as needed
- Process pledges and recurring gifts
- Support creation of records for incoming SCU students and parents
List of Typical Skills For a Service Associate Resume
1
Skills For Field Service Associate Resume
- Detail oriented – Strong organization skills with exceptional attention to detail
- Experience troubleshooting equipment or field service repair experience
- Prior experience in a business office environment, preferably in a staffing or healthcare
- Ensure that shop call scores are high for higher conversion rate by training GHAS effectively
- Communicates with residents in a clear and articulate manner with professional language skills
2
Skills For Senior Service Associate Resume
- Highly Organized – Exceptional attention to detail and organizational skills
- Barista skills would be advantageous
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications such as Word and Excel
- Cleanliness Orientation – Demonstrated need for exceptional order and cleanliness, passion for cleaning, is well-groomed with good personal hygiene
- Welcome guests at airport and communicate effectively with the hotel
- Assisting with the fulfillment of game night Royal Experiences - Zamboni Riders, Photo on ice, Shot on Goal, penalty box, and more
- Achieving client satisfaction targets by providing excellent quality and speedy day to day support
- 6 months experience in a warehouse or retail environment performing inventory handling and stocking
- Provide a 5 diamond/5 star experience to guests and sets a positive example for Colleagues in providing Shangri-La hospitality from caring people
3
Skills For Benefit Service Associate Resume
- Financial acumen - Demonstrates financial acumen, including metrics, financial analysis, understanding of financial models and analytical tools
- Strive to provide a 5 diamond/5 star experience to guests, providing Shangri-La hospitality from caring people
- Customer contact experience, especially related to troubleshooting and developing designs to meet customer expectations
- Operate vehicle in accordance with all state and federal laws while maintaining an acceptable personal driving record
- Demonstrates working knowledge of policies and procedures, as well as the business (including products, coverages, etc.) and organization
- Experience with Employee Relations, including handling company-wide activities is an advantage
4
Skills For IT Service Associate Resume
- Makes adjustments in Oracle concerning finished goods and raw materials and communicates adjustments to Warehouse Manager
- Demonstrated understanding for luxury hotel standards of service
- Relevant experience in a Front Office capacity with full understanding of Opera PMS considered an asset
- With at least 2 years experience in an international hotel or restaurant in the same capacity focusing with Chinese Restaurants
- Biomedical experience: installation, maintenance, troubleshooting diagnostic equipment
- 3 months experience operating forklift/power equipment such as lifts and similar equipment
- 3 months experience operating forklift/power equipment such as lifts
5
Skills For Development Service Associate Resume
- 6 months experience in a warehouse or retail environment performing
- Responsible for assisting the concierge as necessary, in order to deliver a legendary customer experience to all guests
- Preferably with international hotel working experience
- Strong understanding of Software Packages Microsoft Office and Opera
- With high integrity, ensures a 5 diamond/5 star experience to guests and Shangri-La hospitality from caring people
- Reprioritize daily while still producing deliverables
- Update addresses, loss payees and providing Evidence of Insurance
- Perform the day to day processing of financial transactions to ensure that municipal finances are maintained in an effective, up to date and accurate manner
- Experience in Accounting deparment in a 5 hotel
6
Skills For Wmcs Home Loans Service Associate Resume
- Ensures that transportation equipment is kept clean and in good working order. (5%)
- Experience in Housekeeping function
- Two years of Field Service experience in the troubleshooting and repair of complex IT, electronic, and mechanical systems
- Strong working knowledge of electronics, electro-mechanical devices, (Megatronics), PLCs, and pneumatics
- Five or more years of client service and support experience in a banking environment
- Processes accurate and timely cash register transactions and facilitates superior check-out experience while safeguarding company assets
7
Skills For Member Service Associate Resume
- Experience in securities industry
- At least one year experience in a similar capacity in a luxury 5 star hotel
- Experience in similar position is an advantage
- Open-minded, reliable and with proven integrity
- Technology proficiency– Operates and maintains all departmental equipment, fully competent with POS and Reservations systems (OpenTable)
- Utilizes published reports to communicate inventory accuracy and discrepancies on both finished goods and raw materials
- Previous Shangri-La Hotels and Resorts experience useful
- Previous luxury hotel or restaurant experience useful
8
Skills For Unit Service Associate Resume
- Previous Shangri-La Hotels and Resorts experience an asset
- With 2 years experience in an international hotel or restaurant
- Contact center experience
- Experience with medical devices and equipment,
- Passion to deliver excellent customer service
- Healthy and good personal hygiene
9
Skills For Outside Service Associate Resume
- Actively demonstrate teamwork, safe work practices, and open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility
- Prioritize and respond to all guest and internal maintenance requests in timely and efficient manner
- At least two years experience in a luxury hotel in the same role
- At least one year experience in a luxury hotel in the same role
- Demonstrate creativity, personal commitment to service excellence and an emotional sense of gracious
- Technology proficiency– Operates and maintains all departmental equipment, fully competent with POS
- Ensure that all requests are prepared prior to guest arrival
10
Skills For Private Wealth Management Ascent Service Associate Resume
- Operates a cash register, collects cash, and returns change to cash customers
- Engineering academic attainment – Building Operator Certificate, proficiency in HVAC, electrical, mechanical, plumbing practices and pool maintenance
- Tracking and filing preliminary lien notices
- Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls
- Willing to work on shifting
- Supporting and assisting at all LA Kings Events
- Developing comprehension and ability to apply underwriting and regulatory guidelines for CSAA IG insurance products
List of Typical Responsibilities For a Service Associate Resume
1
Responsibilities For Field Service Associate Resume
- Good computer skills, especially Microsoft Word, PowerPoint, and Excel
- Organizing and Planning. Effective planning and prioritization of work activities. Well organized and neat in filing, reporting and maintenance of inventory
- Beginning computer skills
- Writing Skills. Completes, monthly reports, and other required administrative tasks legibly and coherently
- Cleanliness Orientation – Demonstrated need for order and cleanliness, well-groomed with good personal hygiene
- Cleanliness Oriented – Demonstrated need for exceptional order and cleanliness, is well groomed with good personal hygiene
2
Responsibilities For Senior Service Associate Resume
- Experience in Income Audit or fresh graduate with good scholastic records
- Demonstrate strong ability to explore and recommend services to meet customer’s needs
- Plan, organize and prioritize efficiently to maximize the customer experience
- Analytical and detail oriented – Analytical skills, highly organized with exceptional attention to detail
- Demonstrated experience in seal or related industry
- Experience in desired position or similar experience
- Outgoing, career minded, with good working attitude
- Complete due-out report daily assuring all relevant rooms have been vacated allowing effective turn-around time for the Housekeeping Department
- Strives to provide a 5 diamond/5 star experience to residents and leads Associates in providing Shangri-La hospitality from caring people
3
Responsibilities For Benefit Service Associate Resume
- Has an experience setting-up Banquet requirements
- With high integrity, provide a 5 diamond/5 star experience to guests and Shangri-La hospitality from caring people
- Prioritize and respond to all guest and internal laundry/dry-cleaning/uniform requests in timely and efficient manner
- Operate and maintain all steam and pressing machines and report any malfunctions immediately to a supervisor or manager
- Problem Solving – Able to prioritize, multi-task, help others; calmly, respectfully, creatively and successfully resolve problems, as required
- Demonstrates understanding for luxury hotel standards of service
- A recognized qualification in Accountancy, at least 1-year working experience
- Solid understanding of Australian Cuisine and Wine
- Monitor and ensure smooth operations of appointed section, check for quality and presentation to designated F&B standards for all items prior to serving
4
Responsibilities For IT Service Associate Resume
- Circulate, observe and interact with guests to maintain close contact, actively seeking feedback regarding the guest experience
- Current Smart Serve and In Good Hands certification
- Previous luxury customer service experience in a similar capacity
- Experience with PC assembly, upgrades, and repairs are highly desirable
- More than one-year experience in similar position
5
Responsibilities For Development Service Associate Resume
- Provide pleasant & memorable limousine experience to our guests
- Demonstrate the ability to engage customers and inspire them through creativity
- Experience in an automotive related industry
- Current and valid automotive driver’s license
- Operate cash registers to complete customer transactions
- Ensure effective and efficient reservation and distribution, loading of group, negotiated and promotion rates, and works closely with the Sales team
- Functional expertise – Shangri-La operational elements, and operates within established core practices, policies and procedures
- Experience in a Five Star hotel environment
- Experience with Food Service, Restaurant and/or Hotel
6
Responsibilities For Wmcs Home Loans Service Associate Resume
- Prioritize and manage work flow to meet departmental deadlines
- Current SmartServe and In Good Hands certification
- Developing working knowledge of CSAA IG insurance products, and a familiarity with other AAA Membership products and services
- Lifting, carry, and pushing up to 50 lbs
- Supporting Kings Sales and Service Department in office and at LA Kings Home Games
- Supporting Kings Sales and Service Department at LA Kings Home Games and in office
- Preparing Expenses Analysis Schedule (Account Payable)
7
Responsibilities For Member Service Associate Resume
- Willing to work in shifts and render overtime
- Open new accounts while training for advancement opportunities or serving as a backup role in the banking center
- Coordinates contractors to fix facilities and equipment by logging the work order, coordinating with contractor, explaining the issue,
- Maintains packaging receiving material delivery reports that packaging stock associates use, to assure proper materials are taken to the production lines
- Confidence in giving in-depth advice and sharing information with others
- Problem solving – Adept at juggling multiple needs, calmly, respectfully, creatively and successfully resolve problems as required
8
Responsibilities For Unit Service Associate Resume
- Process laundry/dry-cleaning items to impeccable standards, with genuine care, attention and detail, using approved hotel products and equipment
- Advise and assist guests regarding fitness classes, personal training sessions and other specialized fitness requests
- Interprets plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contact
- Service Excellence – Genuinely warm presence, friendly, sincere and outgoing nature, leading by positive example to strive for service excellence
- Resourcefulness in decision making – Responds promptly, exercising sound and reasonable judgment, seeks truly resourceful, innovative, creative solutions
9
Responsibilities For Outside Service Associate Resume
- Responsible for cleaning and disinfecting unit-based equipment, furniture, floors, kitchens and utility rooms, etc
- Answer customer questions regarding products and services; assist customers with buying decisions
- Resolve food quality and service complaints at earliest and first point of customer contact, ultimately providing outstanding customer service
- Perform self-auditing functions that organize your day for optimal work flow and reporting
- Coordinates with Shipping and Trucking to have trailers backed in with materials needed for other warehouses or trailers in plant lot
- Report quality control and other technical problems,to the Service Center and System Support Engineering Manager
- Accountable for providing support to customers that meet BD standards of superior quality service at all times
- Report quality control and other technical problems, to the Service Center and System Support Engineering Manager
10
Responsibilities For Private Wealth Management Ascent Service Associate Resume
- Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)
- Closes loans for customers for applicable business lines (i.e. consumer lending)
- Membership - Verify/correct policy membership information, adding information to multiple computer systems
- Opens deposit accounts Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)
- Walks the aisles of the supermarket to talk with prospects and existing bank customers about the bank's products and services
- Shares and / or conveys policy information via telephone or e-mail to underwriters, agents, brokers, maintaining a professional demeanor in all situations
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