Service Business Manager Resume Sample
Ruthe Braun
1710 Natalia Park,
Phoenix,
AZ
+1 (555) 597 4310
Work Experience
Service Business Manager
02/2018
-
PRESENT
Boston, MA
- Monitor Channel partner’s performance and developing strategic ideas or proposals to make channel partner successful and increase company revenue
- Act as channel & customers’ focal point for service business and operational issues beyond the standard processes
- Using knowledge of the market and competitors, pro-actively identify and develop the company’s unique selling propositions and differentiators
- Meet/exceed quota attainment
- Manage and orchestrate C-level contact together with the account team
- As a trusted adviser, build in-depth knowledge of clients’ business priorities, challenges and initiatives that can be translated into VMware opportunities
- Competitive Compensation and Benefits: Employee assistance programs, rewards & recognition programs, discount services, and employee-led cultural celebrations
- Health and Wellness: Company-wide team fitness challenges, flexible work schedules, unlimited vacation time, free healthy snacks and drinks, and fitness facilities and gym-reimbursement
Business Service Manager, Loyalty Portfolio
05/2012
-
08/2017
Phoenix, AZ
- Give Back: To the causes closest to your heart with 40 paid service learning hours each year through the VMware Foundation Citizen Philanthropy Programs
- Open Doors and Shared Offices: Promote learning, teamwork, collaboration and fun in comfortable communal gathering spaces
- Attend monthly safety meetings and assist supervisors regarding the evaluation of safety problems and of team member’s safety recommendations/complaints. Determine acceptable corrective measures
- Develop a highly performing team and facilitate the team’s achievement of goals and objectives
- In partnership with Sales Account
- Development of the annual project list for budgeting purposes
- Tracking and follow-up on project commitments made by the department
- Governance of new requests, how they get into the pipeline and how they are communicated to stakeholders
Senior Manager IT Business Service
11/2007
-
11/2011
New York, NY
- Creation of requirements regarding day-to-day support by other IT support groups such as Tech Support
- Completion of agreed work
- Proactive management of precursor work, e.g., approvals, contracts, RFPs, other departments' work
- Proactive resourcing and budgeting against work coming up
- Primary responsibility for the business and service functions, with focus on consistency, quality, and compliance
- Expense management including budget tracking, headcount ratios, travel and expense reports and other
- Plan and design network to meet customer’s requirements
- Derive from the network architecture the operational network design taking into account planning aspects, operational constraints, optimization of existing network and quality expectation from end user point of view
Education
Siena Heights University
2002 - 2006
Bachelor's Degree in Engineering
Professional Skills
- Proven strong team playing capabilities with coaching skills
- Well-rounded technology background and experience required. Need a diverse set of technology skills to help resolve technical issues for the business
- Demonstrated organizational skills with the ability to handle
- Proven experience managing execution of tactics
- Network & Service Optimization and Network Designing skills
- Solution Selling & Consultancy skills
- Prior experience of effective people management
How to write Service Business Manager Resume
Service Business Manager role is responsible for french, english, telecommunications, training, database, printing, architecture, reporting, design, research.
To write great resume for service business manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service Business Manager Resume
The section contact information is important in your service business manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service Business Manager Resume
The section work experience is an essential part of your service business manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service business manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service business manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service Business Manager resume experience can include:
- Strong computer skills, including Power Point and Excel
- Personal Attributes: Good communication skills
- Excellent communication skills, both verbal and written, both French and English
- Strong interpersonal skills with customers and co-workers
- Excellent English & German Language skills, both verbal and written
- Safety minded, proven safe work record and demonstrated safety leadership
Education on a Service Business Manager Resume
Make sure to make education a priority on your service business manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service business manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service Business Manager Resume
When listing skills on your service business manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service business manager skills:
- Experience providing research and analytic solutions
- Hands-on, practical experience solving technology related issues
- Or more experience of working in Ericsson (for internal)
- Hands on experience in financial and strategic planning
- Skilled in producing documents and presentations aimed at both a technical and a non-technical audience
- Experience in customer service, sales team, preferably in medical device industry
List of Typical Experience For a Service Business Manager Resume
1
Experience For Business Service Manager, Loyalty Portfolio Resume
- French skills, is a positive asset
- Service experience in power transformers, protection, transmission and distribution
- Developing R&C service organizations’ maturity
- See problems as a challenge and able to find solutions through research, peer networking and Centre of Excellence networking
- Complete understanding on transformer field service requirements
- Able and willing to be called for Customer emergency situations
- Formulate solutions to technical problems, prepare technical quotations and reports
- Self-motivated and ability to work in a team environment as well as autonomously (as required)
List of Typical Skills For a Service Business Manager Resume
1
Skills For Business Service Manager, Loyalty Portfolio Resume
- Results orientated skills
- Understand and meet customer needs through the creation of services, the provision of effective delivery processes, and ongoing support
- Experience of service business management or relevant
- Experience of coordination several parties and project
- Experience in in customer-oriented organization, Services business management
- Experience people and business management
- Excellent level of Spanish/English (written and spoken)
- Solide CRM Kenntnisse
2
Skills For Manager of Business Service Function Resume
- > 10 years experience
- Experience with a network performance / design service provider an advantage
- Accountable for business (Revenues, Cost, GM), Customer Experience, Employee satisfaction
- Developing billable service business including spare parts, labor and professional service
- Assist in building, modifying and executing the business plan for the acceleration of Cisco’s SP software business
- Work closely together with sales team, provide training , coaching and consulting to them
- Manage individual contributors or supervisors responsible for providing field tech support, service center tech and/or systems support engineering
3
Skills For Senior Manager IT Business Service Resume
- Project a winning mindset
- Development of a two or three year technology investment plan including known and newly identified projects, organized to deliver a constant stream of value
- Development of metrics (budget, savings, NPV) for existing and proposed projects to justify them
- Manage pricing policy to meet market requirements (customer voice, product requirements, penetration, evaluation and sales strategy)
- Support sales teams and proposal management in articulating the benefits and concept of advanced service offerings
- Salary and other conditions of employment are competitive. In addition, we provide opportunities for professional training and development
- Erfahrungen in kooperativer Führung, Coaching und Motivation von Mitarbeitern
- Basic sales and financial process knowledge(order handling, order to cash)
4
Skills For Business Service Improvement Manager Resume
- Competence to drive the business from planning to execution with several parties and people
- Competence to identify the issue, improve the ways of working and realize the improvement idea
- Utilize financial information in driving business results
- Capture and understand customer’s needs on items impacting design in order to provide recommendations
- Build partnerships with other corporate divisions to ensure a profitable revenue growth and optimizing customer satisfaction
- Travel up to 50 percent of
- Break boundaries and barriers
5
Skills For Service Provider GTM Business Develop Manager Resume
- Broad MultiVendor Product knowledge
- Knowledge of NPO processes
- Knowledge of NPO tools
- Anticipation of new technology and IT support needs based on business plans, strategies, changes to the infrastructure, business processes and emerging technologies
- Accountable for delivering the entire operational and project customer scope - products and services - to the customer within the assigned area of responsibility
- Main responsibilities on E2E planning and management of financial and operational performance
- Ensures project management based on PMI principles and in full alignment with Nokia MoM and applicable BL guidelines customer delivery
6
Skills For Spain Service Business Manager Resume
- Projects – a temporary endeavour undertaken to create a unique product, service or result
- Monitor and maintain in the service sales pipeline, understand market trends and customer needs for service
- Abschluss im Bereich Chemie, Chemie-Ingenieurswesen oder einem artverwandten Feld, MBA Management- oder andere betriebswirtschaftliche Kenntnisse
- Mehrjährige Erfahrung im Service Management
- Erfahrung im Management einer zugeordneten P&L
7
Skills For Service Business Manager Dach & EE Resume
- Ausgeprägte Team- und Kommunikationsfähigkeit sowie eine hohe Kundenorientierung
- Fähigkeit zu strategischem, innovativem Denken
- Hohe Eigenverantwortung, Zuverlässigkeit sowie Planungs- und Organisationsgeschick
- Hohe Reisebereitschaft innerhalb Ihrer Service-Region
- Gute Präsentationsfähigkeiten in Deutsch und Englisch
8
Skills For Local Business Unit Service Manager Resume
- Sicherer Umgang mit den gängigen MS Office-Programmen
- Ability and willingness to be available to assist with issue resolution 24 X 7 X 365
- Be ability to manage complex business requirements and relationship
- Basic knowledge of office tools
- Successfully have translated strategy into tactics for initiative/project delegated by IM
9
Skills For Direct Business Service Manager Resume
- Develop subject matter expertise on Cisco’s software strategy and offerings
- Achieve the sales target and monitor revenue streams for the assigned territory, in new maintenance, renewals, Advanced Services, Professional Services and Educational
- Define the criteria to assess network performance from end-user / service perspective & monitor those criteria
- Identify and anticipate network performance issues. Provide recommendations for improvement
- Optimize the capacity of the network to meet traffic increase and customer requirements
- Ensure that design & optimization guaranty the capability for the network to provide end-user new services
10
Skills For Channel Service Business Manager Resume
- Ensure that the Customer’s deliverables & KPIs included in the contract are followed-up and met. Identify and report risks associated
- Multi-Vendor knowledge is an added value
- Manage and develop a team of Field Service Engineers, in order to provide high quality standard in installation, maintainance, validation, consultancy and customer workflow enablement
- Manage resources to implement tactical business plans and programs/projects and develops solutions to department issues
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