Service Center Representative Resume Sample
Leanne Reichert
6138 Murl Drives,
Dallas,
TX
+1 (555) 503 0529
Work Experience
Global View Associate Service Center Representative
02/2017
-
PRESENT
San Francisco, CA
- Provide regular feedback to the Service Center Management team to improve both the advisor experience and operational efficiencies
- Leverage technology to provide business solutions to financial advisors
- Participate in operations data input and work on strike teams or job rotations as needed
- Any use of the following statuses requires permission from a Supervisor: Training, Agent Project, Team Lead Project
- Utilize Emergency Medical Dispatch guidelines to evaluate emergency phone calls, provide pre-arrival instructions, and dispatch resources
- Process emergency calls for security, fire, EMS, and HazMat incidents, determine priorities, and dispatch emergency services per protocols
- Monitor access control systems and assign appropriate resources to investigate alarms
Service Center Representative
07/2014
-
11/2016
Philadelphia, PA
- Answer facility maintenance phone calls
- Senior Rep is to provide a high touch customer service to all callers, enter the required work order, and dispatch to the service provider
- Senior Rep needs to be able to multi-task while processing work orders for highly nuanced account teams
- Senior Rep is to strictly follow all distinctive/ custom account procedures
- Senior Rep is to exhibit a high level of professional and interpersonal skills, and be able to work on a team guiding callers
- Senior Rep is to follow the escalation process for all urgent and emergency work
- Working experiences in Service Center or Helpdesk
- Good communication skills in Chinese. Able to communicate clearly with customers
Claims Service Center Representative Intern
05/2011
-
05/2014
Phoenix, AZ
- Monitor video surveillance systems
- Monitor and operate multi-site radio system
- Communicate crisis alerts to key stakeholders and employees
- Urgent and Emergency Call Out Queue: Sending all urgent and emergency work orders that need called out after the first cycle of escalations to this queue from 7am to 7pm Mon-Fri
- Minute Queue: This queue houses work orders that require processing within 15 minutes of their creation
- Minute: This queue houses work orders that require processing within 60 minutes of their creation
- Generic Queues: This queue houses work orders that require processing within 2 hours of their creation
Education
Western Carolina University - Asheville
2005 - 2010
School's Degree in Human Resources
Professional Skills
- Combined keyboard and data entry skills Professional telephone etiquette including excellent verbal communication skills and use of proper grammar
- Above average active listening, communication (verbal and written), and persuasion skills, along with exceptional customer service skills
- Demonstrated customer service skills with a strong desire to help people
- Strong organizational, communication and interpersonal skills with the ability to multi-task and work effectively in a fast-paced, team environment
- Experience in troubleshooting and problem solving skills
- Good team work skills. Experience in working in team environment
- Develop quick rapport with callers via excellent interpersonal and communication skills
How to write Service Center Representative Resume
Service Center Representative role is responsible for software, payroll, interpersonal, procurement, finance, training, database, reporting, research, digital.
To write great resume for service center representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service Center Representative Resume
The section contact information is important in your service center representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service Center Representative Resume
The section work experience is an essential part of your service center representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service center representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service center representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service Center Representative resume experience can include:
- Excellent business development and negotiation skills
- Customer service experience with a passion for service excellence. Previous inbound Service Centre experience would be an asset
- Technical/analytical skills within established systems, standards, and clearly defined procedures within in a structured job environment
- Proficient in English and Spanish (verbal and written) to effectively communicate with internal and external customers/partners and vendors is required
- Experienced in mobile advertising and retargeting
- Excellent conflict resolution and decision making capabilities
Education on a Service Center Representative Resume
Make sure to make education a priority on your service center representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service center representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service Center Representative Resume
When listing skills on your service center representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service center representative skills:
- Good PC skills (Microsoft Word, Excel, and Email.)
- Excellent analytical skills and ability to investigate and resolve discrepancies, ensure integrity of data, and maintain confidentiality
- Proficienttyping / keyboarding skills
- Working effectively with a broad range of constituencies in a diverse community
- Effective team leader with demonstrated ability to obtain results by motivating and coaching employees
- Manage time effectively to ensure the timely resolution of cases and assigned projects
List of Typical Experience For a Service Center Representative Resume
1
Experience For Inbound Service Center Representative Resume
- Adhere to work schedule to ensure breaks, lunches and off phone time is properly and effectively controlled and tracked
- Collaboration: Collaborates with a team to ensure our clients receive excellent service. Expresses positive attitudes. Accomplishes team goals
- Demonstrates the ability to close business with clients
- Receives calls from clients who have experienced a homeowner, renter, commercial and/or condo property loss; sets up new claims
- Work in a fast-paced environment where achieving target service levels is a top priority
- Gathers relevant information and inputs the evidence required IT system
- Setting up and maintaining member data including but not limited to processing enrollments, corrections, retro-activity adjustments and terminations
- Reporting & preparing analysis, translating documents etc
- Facilitating communications across all lines of business and the Client's other departments
2
Experience For Employee Service Center Representative Resume
- Responding to inquiries on a specific problems with a payroll or/and related issues
- Being an administrative support for a payroll team
- Setting up and maintaining member data including processing enrollments, corrections, retroactivity adjustments and terminations
- Support both the SCCA and Fred Hutch by working within and answering questions regarding the policies and procedures of each organization
- Any use of the following statuses requires permision from a Supervisor: Training, Agent Project, Team Lead Project
3
Experience For Laboratory Service Center Representative Resume
- Assist employees with questions regarding benefits, payroll, and other Human Resources information. Track, resolve and follow through on employee requests
- Coordinate data entry requiring multi-operational group participation
- Review incoming forms for accuracy; process, and archive into electronic system
- The PSP is required to be logged into their phone during the entirety of their scheduled shifts
- Knowledge of billing and collection rules, regulations and other pertinent payer specific requirements
- Basic knowledge on internet, IT infrastructure, and Microsoft Office products
- Have a pleasant, friendly style. Easy to work with
- Answers phone calls and inquiry requests,
- Prepares analysis, reports, certificates for the client’s employees
4
Experience For Global View Associate Service Center Representative Resume
- OneView Work Order (OVWO)
- Organize, review and carefully inspect merchandise for evaluation of work to be performed, based on customers’ requests in accordance with established standards and specifications. Organize and provide parts where required and making notations on the job bag for appropriate billing
- Respond to employees’ inquiries made through the call center and the ESC inbox
- Issue employment verification certificates or apprenticeship hour’s certificate received through the call center and the ESC inbox
- Multi-task and work well under timelines and pressure
- Write and manage the full RFP (Request for Proposal) process
5
Experience For GV Associate Service Center Representative Resume
- Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
- Respond to employees’ inquiries made through the call center and the Employee Service Center (ESC) inbox
- Receive and respond to daily inbound calls / inquiries from employees and management with the goal of resolving the customer’s concern on the first contact
- The Service Center Representative is responsible for identifying, researching and reconciling billing payments amounts to ensure accurate eligibility determination, payment, revenue and membership records
- Demonstrated ability to work in a teambased environment
- Successful customer service track record
- Diagnose, analyze and solve a variety of quantitative and qualitative problems
- Work productively at multiple tasks
- Answer inbound calls with questions mainly from external advisors, and occasionally internal colleges, and help with information distribution to various internal and external business partners
6
Experience For Senior Service Center Representative Resume
- Adhere to compliance/risk procedures and exhibit detailed attention to policies while maintaining focus on investors’ best interest
- Meet tight timelines under pressure while delivering quality service
- Contribute and seek opportunities to improve your results
- Empathetic and personable with the ability to listen carefully, organize and communicate complex information while keyboarding in order to meet customer expectations
- Creative and confident problem solver, results oriented with emphasis on accuracy and attention to detail and the ability to understand impacts of decisions
7
Experience For GV Associate Service Center Representative With Russian Resume
- Systematic, methodical, organized and analytically oriented
- Team oriented with the ability to share your expertise
- Willingly seek and accept personal accountability
- Bilingual French or Spanish would be an asset
- Excellent communication and interpersonal skills and ability to work collaboratively and effectively with individuals, units, and constituencies of multicultural backgrounds
- Organize, plan, and prioritize work while managing multiple tasks simultaneously with successful outcomes and within deadlines
- Assist and train our advisors on how to efficiently leverage LPL’s software
8
Experience For Employee Service Center Representative Intermediate Resume
- Proactively identify solutions to help mitigate repetitive interactions from advisors
- Self-aware, self-motivated, with a high regard for accountability
- Proficiency in a range of computer software applications
- Work well individually and as part of team
- Receive and respond to customer inquiries via telephone and tickets, effectively utilizing the GV application and other internal applications and resources to document, troubleshoot and resolve enquiries/issues related to a very limited scope of client/constituent/country combinations
9
Experience For Service Center Representative Senior Resume
- Leverage expanded knowledge to service broader scope of multiple client/constituent/country combinations; demonstrate/apply overall expansion of skill sets and knowledge base
- Monitor and track issues for updates and follow-up to ensure a timely resolution to meet Service Level objectives and customer expectations
- Make outbound calls to other shared service providers or colleagues internally and externally as required to collaborate and confer
- Act as Point of Contact for specific clients and manage their internal FAQs, deliver client updates, and sit in on weekly contact center meetings and other meetings as applicable
- Provide day-to-day training, guidance, support, technical/knowledge assistance and mentoring of team members to help support customers and develop individual skills while increasing team performance
- Contribute to assigned projects associated to client services as delegated by manager
- Handle escalated client calls, tickets and issues
10
Experience For Participant Service Center Representative Resume
- Create badges and maintains the integrity of the security database
- Initial point of contact for employees with routine HR related inquiries and issues
- Achieves performance measures and adheres to established customer service standards
- Participates in information sharing with other service center representatives; identifies trends and passes recommendations for improvement to the Tier 2 representatives
- Supports HR team by providing clerical and administrative support
- Investigates and determines coverage on all elements of routine [small severity] property claims
- Facilitate the new hire process
- Data entry of source documents (i.e.: new hire notifications, separations, salary adjustments, benefits forms, etc.). Data entry of employee information changes
- Liaise with other Human Resource functions
List of Typical Skills For a Service Center Representative Resume
1
Skills For Inbound Service Center Representative Resume
- Work well in a team environment and within the Labor Management Partnership guidelines and effectively participate in Unit Based Teams
- Good understanding of same-day logistics, including carrier alternatives, and pricing
- Experience delivering outstanding customer service in a metric-oriented environment
- Solid understanding of HRIS systems, call tracking, and database tools
- Experience with Microsoft Windows 7 operating system, network configuration, support of handheld devices, and familiar with systems monitoring and uptime
- Basic computer experience including word processing, spreadsheets and database
- Experience with Microsoft Windows 10 operating system, network configuration, support of handheld devices, and familiar with systems monitoring and uptime
- Uncover unspoken needs through effective probing
- Experience with on-line applicant tracking systems (ATS), such as PeopleAdmin
2
Skills For Employee Service Center Representative Resume
- Empathize with people that have experienced a loss to their home and/or personal property
- Builds effective relationships and works collaboratively in a team environment
- Experience with HR or Payroll applications or systems, reports, and databases
- Experience in an administrative business environment
- Self-manage workload volumes and changing priorities in a team environment
- Demonstrated knowledge and proficiency with software such as Word, Excel, PowerPoint, and Outlook
- Strong written and verbal communication with a positive, client/employee-focused customer service attitude
- Prioritize when pressured with multiple tasks
- Sitting and standing required. Occasional repetitive motion when entering data
3
Skills For Laboratory Service Center Representative Resume
- Participating teambased projects and contributing to customer service and operations improvements initiatives
- Contributing to or assisting with employee programs on benefits and HR transactions
- Typing: 60 words per minute
- Reviewing assigned paperwork to ensure compliance with policy, procedures, and applicable state and federal regulations
- Available to work a variety of shifts during the hours of 6 am – 6 pm, including rotating after hours and weekend on-call
- Proficient with patient accounting and computerized collection systems and use Windows operating system and Microsoft Office Applications (WORD, EXCEL, etc.)
- We are seeking for candidates who are eager to learn new things and willing to grow and develop themselves
- Administer Applicant Tracking and Onboarding systems
- Courteously answering phone calls and, when appropriate, directing the inquiries to subject matter experts within the Human Resources office
4
Skills For Global View Associate Service Center Representative Resume
- Highly responsive to coaching & training
- Communicate any known or potential call impacting or client impacting issues or trends to management and/or rest of team
- Assist manager in overseeing and supporting day to day activities of the team
- Manage multiple task with frequent interruptions in a high volume setting
- Provide technical support involving desktop, laptop, handheld devices, or network services
- Coordinate, diagnose and troubleshoot incoming support calls
- Simulate or recreate user problems to resolve operating difficulties in a timely manner Provide event status updates to management and end-users
- Document, implement, and adhere to standard operating procedures and customer service guidelines
5
Skills For GV Associate Service Center Representative Resume
- Reps are required to sit at a desk and talk on a phone/headset while typing on a computer for the majority of the work day
- Representatives are required to sit at a desk and talk on a phone/headset while typing on a computer for the majority of the work day
- Position requires eye hand coordinator and manual dexterity for operating a computer, telephone and radios
- Position requires various hours/shifts/weekends due to departmental staffing needs
- Handle rapid and high incoming call volumes for extended periods of time and use a headset
- Provide a 2 year commitment to the service organization with positive job performance reviews during tenure
- Review and approve new hire / re-hire submissions and onboarding packages/documents
- Work under pressure and meet deadlines while maintaining a professional and courteous demeanor
6
Skills For Senior Service Center Representative Resume
- Proficiently handling face-to-face/walk-ins, telephone, and email inquiries
- Use solution oriented thinking to handle intricate scenarios from advisors and end investors
- Develop and deliver new hire and other training on specific payroll related topics and specific client culture and demographics
- Provide supplemental coaching/one on one support to associates
- Responds to routine inquiries from executives, managers and employees relating to general HR policies, practices, processes and systems
- Processes basic HR and benefits transactions and supports the auditing of information
- Initial point of contact for managers needing routine HR systems and process support
- Provides professional, tactful and discrete communications when handling sensitive and/or confidential information
7
Skills For GV Associate Service Center Representative With Russian Resume
- Maintains records relating to employee inquiries via a case management tool
- Writes estimates for routine property claims based on information collected from client during initial call
- Proactively resolves customer concerns and answers questions on existing claim(s)
- Maintain confidentiality regarding employee and applicant information
- Eye hand coordinator and manual dexterity for operating a computer, telephone and radios
- Various hours/shifts/weekends due to departmental staffing needs
8
Skills For Employee Service Center Representative Intermediate Resume
- Negotiate 'win-win' solutions to participant inquiries and issues independently and/or by consulting with appropriate resources
- Document and track calls and complaints, initiating follow-up as appropriate
- Learn quickly and remain calm under pressure when faced with challenging customer calls
- Understands how to ask probing questions to unearth participant concerns
- Willingness to learn USPS regulations and requirements relating to Standard and First Class Mail
9
Skills For Service Center Representative Senior Resume
- Manage all aspects of prospecting
- Contribute to the success of the team by assisting in the achievement of the department’s service level goals
- Function in a fast paced environment and solve problems on the fly
- Navigate through multiple computer applications and databases
- Absorb, comprehend, and retain complex information
- Capture, monitor, communicate, and resolve events that impact the user environment
10
Skills For Participant Service Center Representative Resume
- Manage multiple assignments of moderate to complex scope
- Apply professional concepts, company policies and procedures to solve a variety of problems
- Coordinate, diagnose and troubleshoot support issues
- Interacts with hospital personnel, couriers, billing office staff, insurance companies, physicians’ office staff, physicians, as well as patient and their families according to the policies and procedures of the organization in an effective and professional manner with sensitivity to their needs
- Customer service experience preferably in a Human Resources organization
List of Typical Responsibilities For a Service Center Representative Resume
1
Responsibilities For Inbound Service Center Representative Resume
- Prior experience in a reference lab or customer service setting is required
- Reference multiple on-line resources effectively while simultaneously speaking with customers
- Numerical aptitude/analytical skills
- Experience in an office environment
- Two years of Human Resource or Customer Service Experience
- One year of clinical work experience
- Two years of telephone order, retail or similar customer service experience required by date of hire
2
Responsibilities For Employee Service Center Representative Resume
- Computer program experience
- Respond to and appropriately direct ad hoc customer requests for forms, data, etc
- Assist with HR front desk/reception coverage
- Handle consistent volumes of inbound customer calls which generate inquiries from the routine (account balance) to more complex transactions (investment changes)
- Quickly build rapport with participants and achieve first call resolution
- Assist customers with website issues escalate where appropriate
- Identify trends and patterns of participant issues, escalate when appropriate
- Work in a department where calls are monitored and coached on a regular basis
- Knowledge of the organization’s benefit programs
3
Responsibilities For Laboratory Service Center Representative Resume
- Answers phone calls and inquiry requests
- Ensures and oversees that referral information/issue is appropriately forwarded to a relevant service/person
- Follows-up with customers on issues that cannot be resolved immediately
- Cooperation with team members on specific tasks
- In HR or Payroll, or in a call enter environment
- Condition of Employment: Position requires annual TB test and flu vaccination required by hospital
4
Responsibilities For Global View Associate Service Center Representative Resume
- Demonstratescommitment to the Partners-in-Caringprocess by integrating our culture in all internalandexternalcustomerinteractions;delivers on our brandpromise of “weadvance health” through innovation, accountability,empowerment,collaboration,compassion and results while ensuring one MemorialHermann
- Experience with payroll, human resources or any large relational database management systems, such as BANNER
- Use ADP systems and processes accurately and consistently; "SAP HR/Payroll expertise
- SAP Certified -- ADP or external
- Knowledge of patch management and package deployment processes
- Familiar with Microsoft Office 365
- Manulife Financial Corporation trades as ‘MFC’ on the TSX, NYSE and PSE, and under ‘0945’ on the SEHK. Manulife Financial can be found on the Internet at www.manulife.com
5
Responsibilities For GV Associate Service Center Representative Resume
- Health Care benefits day one of employment
- Annual TB test and flu vaccination required by hospital
- Spanish language –advanced (C1)
- English and German language proficiency
- Public Safety Telecommunicator
6
Responsibilities For Senior Service Center Representative Resume
- Generous Vacation Benefits
- CPR Course Completion
- Administer assigned employee program (i.e. Apprenticeship Program) for eligible employees including database maintenance, employees’ eligibility checks, coordination with different business units to collect required information and/or documents, order placement and distribution of certificates/plaques and awards/gifts to business units or employees
- Interacts with hospital personnel, couriers, billing office staff, insurance companies, physicians’ office staff, physicians, as well as patient and their families according to the policies and procedures of the organization in an effective and professional manner with sensitivity to their needs. Completes thorough and accurate documentation of interactions
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