Service Engineer Resume Sample
Wellington Cassin
24328 Dane Extensions,
Dallas,
TX
+1 (555) 207 8721
Work Experience
Service Engineer
06/2017
-
PRESENT
Philadelphia, PA
- Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention
- Analyze and provide advices for customers’ existing equipment status and recommended replacement schedules
- Understanding of selling techniques and Eaton’s capabilities
- To handle work orders
- Pre and post-sales support
- Solve straight-forward issues, challenges and problems within field of specialization
- To Install instrument as per the guideline of GDPMS
- Schedule preventive maintenance & carry out PM on schedule
- To achieve or exceed the service revenue set for the Financial year
Service Engineer
07/2010
-
12/2016
San Francisco, CA
- Resolve the problems stated by the users of instruments
- Train our customer for self-maintenance of instrument and share the knowledge about our BD products
- Clear and concise communication with colleague and supervisor in order to help team reach business objective
- Prepare service documents to inform service channel of product issues
- Interact as required with other ATI departments to resolve cross-functional issues
- Travel (extensive at times) and write field contact reports as required
- Provide timely, accurate and cost effective technical assistance/problem identification and resolution to Allison personnel, Distributors, Dealers, Original Equipment Manufacturers and customers
- Make recommendations to resolve concerns with product, documentation, systems etc
- Follow product concerns from beginning to conclusion, maintain file of documentation, if required report issue to CPIT
Education
Trinity University
2005 - 2009
Engineer's Degree in Computer Science
Professional Skills
- Strong interpersonal skills. Excellent verbal/written communication skills
- Demonstrated problem solving and analytical skills, including experience defining problems, collecting data and drawing valid conclusions
- Demonstrated problem solving and analytical skills, including experience defining problems collecting data and drawing valid conclusions
- Exposure or skills with coding (C#, PowerShell, TSQL, other…), technical competence and strong analytical skills in this area critical
- Strong interpersonal & communication skills, especially influencing skills
- Demonstrated problem solving and analytical skills, including experience defining problems,collecting data and drawing valid conclusions
- Strong written and oral communication skills, negotiation techniques and presentation skills
How to write Service Engineer Resume
Service Engineer role is responsible for technical, english, interpersonal, analytical, customer, troubleshooting, computer, microsoft, leadership, basic.
To write great resume for service engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service Engineer Resume
The section contact information is important in your service engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service Engineer Resume
The section work experience is an essential part of your service engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service Engineer resume experience can include:
- Strong written and verbal communication skills Demonstrated leadership ability, strong team player who enjoys a fast paced atmosphere
- Demonstrated problem solving and analytical skills, including experience defining problems
- Experience and strong coding skills (e.g. C#/C++ etc.)
- Experience with DNS, understanding of OSI model, demonstrated knowledge of service architectures. Great oral and written communication skills
- Be able to travel throughout the UK and ROI, including regular extended stays away from home. Demonstrate excellent interpersonal skills
- Continuous learning mode to constantly upgrade his skills and competencies towards skills excellence
Education on a Service Engineer Resume
Make sure to make education a priority on your service engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service Engineer Resume
When listing skills on your service engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service engineer skills:
- Demonstrated oral and written communication skills and proven ability to effectively deal with difficult customers
- Work independently, have effective communication skills, interpersonal and listening skills
- Excellent communication skills and even BETTER LISTENING skills
- Excellent verbal and written communication skills along with presentation skills are required both in Japanese and English
- Good communication skills including a good knowledge of English
- Good networking and strong people skills,
List of Typical Experience For a Service Engineer Resume
1
Experience For Service Engineer Resume
- Strong interpersonal skills, eager to continuously learn new technologies, and positive work attitude; excellent customer focus
- Good communication skills and team player, good command of spoken and written English and proficient in MS Office
- Strong scripting and/or coding skills including one or more of the following: C#, PowerShell, VB.NET
- Experience with electro-mechanical troubleshooting skills and problem solving, preferably working on medical equipment
- Experience using PowerShell. Other scripting skills are helpful for automating processes
- Speak, write and comprehend English, including strong technical writing skills
- Strong analytic thinking, team player and learning skills
- Demonstrated experience with diesel engine troubleshooting. Experience helping customers
2
Experience For Service Engineer Resume
- Electronics experience including 3 or more years’ experience working with analytical instrumentation, or 3 or more years relevant industry experience
- Demonstrate strong experience in vulnerability scanning platforms like BeyondTrust and Tenable Nessus
- Effective technical writing and interpersonal communication skills
- Electronic & Mechanical troubleshooting skills and experience
- Demonstrate strong experience in WSUS Server, client and architecture
- Excellent communication skills and the ability to explain complex technology facts in a business-compatible language
- Strong interpersonal skills to work with both internal and external customers are also required
3
Experience For Service Engineer Resume
- Excellent skills in written and spoken English, other languages are an advantage eg. Finnish
- Fast learner with strong interpersonal skills and positive work attitude
- Administering large-scale UNIX installations and troubleshooting and problem solving skills, including application and network-level troubleshooting ability
- Working in the field to ensure hands on skills are maintained and improved
- Coding skills in C# (required), PowerShell (required) and SQL Server and SQL database (required)
- Programming skills (Assembler, Cobol, JAVA)
4
Experience For Service Engineer Resume
- Programming skills in Perl to perform complex automation in a large-scale environment
- Writing skills to develop training materials from engineering documents
- Scripting, or automation skills
- 2+ scripting and coding development skills including one or more of the following: PowerShell, VB.NET, T-SQL, Python or C#
- Prior experience reviewing and analyzing Contact Center solutions, while making suggestion for design improvements and strategy roadmaps
- Experience designing and building Private, Hybrid, and Public Cloud solutions with experience working with Windows Azure Pack (WAP)
5
Experience For Service Engineer Resume
- Effectively walks customers through printhead repair training and low-level ink testing
- Demonstrated experience troubleshooting electrical, electronic and/or mechanical, hydraulic and pneumatic systems using computerized diagnostic equipment
- Proficient computer skills, including working knowledge of Microsoft Office – Outlook, Word, Excel, PowerPoint and Projects
- Demonstrated experience diagnosing/debugging faults in complex services or distributed systems
- Leadership skills: Sound problem resolution, judgment, negotiating and decision-making
- Troubleshooting product issues over the phone - problem solving skills
6
Experience For Service Engineer Resume
- Accurate and concise written communication skills, documenting call details for invoicing and knowledge base construction
- Software development or service engineering experience including 2 years of experience with Powershell, C#, or similar language
- Relevant job related experience including software and electronic support or solution experience within the ship or ship yard commissioning field
- Most applications run on Windows but Linux is helpful. Primarily debugging, looking at logs and SQL skills
- Network, Server and client hardware commissioning skills (cabling, switches, firewalls, computers, replacement of HD, video cards, (re)configuration of RAID)
7
Experience For Service Engineer Resume
- Proven experience in delivering industry-leading technical solutions
- Basic electronics skills (PCB testing & troubleshooting)
- Basic skills in wiring and mechanical fitting and use of both bench and hand portable test equipment
- Experience in service engineering, as well as experience with modern engineering practices
- Basic computer skills including working knowledge of Microsoft computer software such as Outlook, Word, Excel, Power Point and Project
- Basic computer skills including working knowledge of Microsoft computer software such as Outlook, Word, Excel, Power Point and Projects
- Service engineering experience with strong analytical problem solving
- Effectively engaging with and managing Contractors within areas of your responsibility
- Demonstrate experience in managing a credential management system
8
Experience For Service Engineer Resume
- Presents self in a professional manner while interfacing effectively with customers and coworkers
- Strong experience in a scripting language such as PowerShell, Python, or Perl
- Good experience in testing of protection relay and others
- Strong ability to learn, strong personal drive and interest in developing self
- A strong mechanical or electrical aptitude with maintenance and troubleshooting experience on our range of underground equipment
- Strong experience in trouble shooting hardware related issues (HDD’s / JBODS, firmware issues, driver issues, environmental issues)
- 2) Good English skill of reading technical material
9
Experience For Service Engineer Resume
- Proven troubleshooting experience in a complex Live Site/Production environment
- Supports the roles of others ensuring administration and paperwork is completed effectively and on time as and when required
- High level of competencies like: interpersonal skills, problem solving, task orientation etc
- Years of experience: Generally requires (5+) years related experience, particularly within Electronic Engineering
- Proven experience dealing with hyper-scale data systems and architectures
- Effectively leads the analysis and resolution of problems using a variety of techniques appropriate to the situation,
- Experience in selling process. Proven ability to sell value based service solutions to Thermo Fisher Scientific customer base
10
Experience For Service Engineer Resume
- Application debugging skills to assist developers who have no QC or production access and who are dependent upon CTS to assist when problems arise
- Experience with Linux (RHEL) and extensive system administration background and experience in serving and data systems
- This requires the possession of a valid state driver’s license and good driving record
- Extensive experience with new product commercialization process (preferably hardware/software engineering experience)
- Project management / scheduling skills
- Proven ability to take initiative and deal with ambiguity and changing priorities
- Strong experience in trouble shooting hardware related issues
- Previous experience in a similar service engineer role with specific Ricoh training with pro experience as well as Kyocera MFD's
- Strong experience with transformer E & Cand trouble shooting
List of Typical Skills For a Service Engineer Resume
1
Skills For Service Engineer Resume
- Experienced in use of Excel spreadsheets for tracking workflow and recording test measurements. Strong written and verbal communication skills
- Electrical skills and mechanical fault finding skills
- Strong written and verbal communication skills Strong analytical
- Above average interpersonal skills, communication and leadership skills
- Experience with enterprise systems that leverage SQL 2012/2014 including strong T-SQL skills, SQL
2
Skills For Service Engineer Resume
- Excellent communicator, both verbal and written, good interpersonal skills, and team player
- Demonstrate a strong knowledge of customer service skills
- Effective verbal and communication skills. Experience drafting work communication to internal and/or external customers
- Computer skills (MS Office skills)
- Good interpersonal and communication skill, good computer operation skill
3
Skills For Service Engineer Resume
- Excellent interpersonal skills with the ability to quickly develop effective internal and external relationships
- Good learning ability and communication skills, have the initiative and good team spirit
- Excellent interpersonal and group dynamic skills, strong written & verbal communication and presentation
- Good problem solving, troubleshooting, communication, and collaboration skills Successful track record of driving projects through the completion
- Excellent crisis management skills, demonstrating resilience and maintaining a constructive attitude in times of change
- Leadership skills and good in building working relationship within and outside the team
- SOLID troubleshooting skills and the ability to troubleshoot software, hardware and networking issues
4
Skills For Service Engineer Resume
- Strong technical writing skills with focus on procedural documentation and troubleshooting guides
- Excellent technical problem-solving/troubleshooting skills, with the ability to diagnose problems through systematic analysis
- Excellent coding, debugging and analytical skills
- Solid design and problem-solving skills, with a bias for quality and engineering excellence
- Good problem solving, troubleshooting, communication, and collaboration skills
5
Skills For Service Engineer Resume
- Strong troubleshooting and problem-solving skills in a multi-vendor, geographically diverse environment
- Demonstrated leadership skills, including project management, and ability to work collaboratively with team members to obtain team goals
- Strong organizational skills. Capable of managing multiple tasks
- Good phone and remote troubleshooting skills
- A team player with strong problem solving skills and task oriented
6
Skills For Service Engineer Resume
- Strong coding skills in C#, PowerShell, Python and T-SQL
- Good keyboard skills and working knowledge of Standard Applications
- SKILL: Has a substantial understanding of the job, and applies knowledge and skills to complete a wide range of tasks
- Excellent customer service, listening and verbal communication skills
- Excellent SQL programming and administration skills
- Good PowerShell programming skills
- Excellent analysis fundamentals and robust troubleshooting skills
7
Skills For Service Engineer Resume
- Good IT skills including the use of Outlook and the ability to work with a laptop and smart phone.Desirable
- Good IT skills including the use of Outlook and the ability to work with a laptop and smart phone
- Excellent engineering skills across peripheral, server, LAN and WAN technologies
- Good communication skills, result-oriented and with team-spirited, initiative working attitude and high motivation
- Superior planning and coordination capabilities and self reliance. Good interpersonal and communication skills
- Transfer of technical know-how, information, experience and skills engineers
- Proven capability to effectively work in teams, collaborate,
- Excellent interpersonal, communication, leadership, and analytical skills
- Strong interpersonal & communication skills, self motivated,able to work in a team,
8
Skills For Service Engineer Resume
- Excellent project/program management skills with great attention to detail
- Effective communication skills and boundary less behavior — ability to present ideas clearly and concisely
- Excellent written and verbal skills for a variety of audiences
- Good communication skill with customer with more than 2 years' UPS field service experience
- Excellent written and oral communications skills in English language
- Work independently and exhibit excellent time management skills
9
Skills For Service Engineer Resume
- Good interpersonal and communication skills to interact customers and stakeholders at various levels
- Excellent computer skills (i.e., MS Office, ACAD, Windows)
- Strong PC skills (e.g. Word, Excel, Lotus Notes, etc.)
- Strong scripting and/or coding skills including one or more of the following: PowerShell, VB.NET, or C# Moderate
- Demonstrate complex troubleshooting skills, and deep knowledge of owned services running, and working with engineers and vendors to resolve issues
10
Skills For Service Engineer Resume
- Strong critical thinking and exceptional problem solving and analytical skills
- Good communication skills, liaising with customer support, production planning, production management team and external customers
- Software development experience in building scalable online services and debugging skills
- Project management skills including excellent judgement and decision making abilities
- Conducts familiarization on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
List of Typical Responsibilities For a Service Engineer Resume
1
Responsibilities For Service Engineer Resume
- Effectively prioritize work and manage time
- Strong understanding and proven working knowledge of Active Directory, DNS, XML, .Net Framework, Debugging, TCP/IP and Keynote/Gomez monitoring tools
- Be a lifelong learner always building your skills as new and interesting developments occur
- Proven experience of developing and maintaining positive customer relationships
- Proven experience of working with local distributors or commercial partners
- Effectively communicate (via voice, email, and chat) with all layers of stakeholders, from executive leadership to end user customers
- Working with a highly skilled team of engineers to deliver revolutionary improvements to the cloud and scale them
- Experience providing service/maintenance support on aircrafts (e.g, troubleshooting aircraft testing or repair)
2
Responsibilities For Service Engineer Resume
- Management products, including investigation of problems being experienced at customer sites
- Experience reading and understanding technical specifications
- Functions as an effective, contributing member of the service engineering and quality teams to help solve problems and improve processes
- Good understanding of 1phase and 3phase circuit theory, analog and digital electronic circuit theory and microprocessor controls and programming
- Experience in sevicing/repairing industrial equipment
- Experience of installing and maintaining instrumentation within the Biotechnology industry
- Active and pleasant personality with analytical skill, positive thinking, patient, service-minded, team player and willing-to-learn
3
Responsibilities For Service Engineer Resume
- Experience designing and implementing systems that manage at least medium scale systems
- Key technical strengths include an solid understanding of building scalable service provider and enterprise network infrastructures
- Experience using Servicing Access Control, CCTV, GENT fire systems and alarm systems
- A combination of software engineer, service engineering, or service operations experience
- Experience in Operations/IT and managing 100’s of servers
4
Responsibilities For Service Engineer Resume
- Experience or related certifications and formal training with Azure services or Amazon Web Services
- Experience with monitoring platforms such as CMA, SCOM, AppInsights, etc
- Experience leveraging data to influence your peers and support your position
- Experience with monitoring platforms like CMA, SCOM, etc
- Maintains company assets ( tools, inventory, laptop computer, etc.) in good and working condition
5
Responsibilities For Service Engineer Resume
- A combination of software engineer, service engineering, or service operations experience
- Good team player and willing to deal with customer
- Experience of managing small team. (Technicains)
- On-job UPS servicing experience
- Assure that all service equipment (vehicles, test equipment, tools, etc.) meet calibration specifications, and that these items are in good working condition
- Maintain good working relationship with the Company sales representatives or agents, and assist them when needed to help with customer issues or opportunities
- Min 2-3 years working experience in acmv system
- Diploma in Mechanical/Instrumentation Engineering with at least 3 years of related experience, preferably in instrumentation, process or service industry
6
Responsibilities For Service Engineer Resume
- Relevant working experience in foreign companies
- Represent the Company in a professional manner ensuring Company’s good image and that the customer is given the best possible service
- Experience of training customers/ distributors/ commercial partners would be beneficial
- Customer relations/interfacing experience
- Experience as a Service Operations, or Service Engineer, directly supporting Development and Test in a product team environment
7
Responsibilities For Service Engineer Resume
- Good knowledge of IIS 6 or above as well as web services to aid in troubleshooting and installations
- A good standard of technical ability in technical service / manufacturing assembly
- BS in computer science or 3 years’ service engineering experience
- Experience in data structures, algorithms and complexity analysis
- Practical knowledge and experience with Chromatography and Mass Spectrometry systems
- Prioritize and multi-task the workload & customer requirements onsite as designated by the manager or lead
- Prioritize the demands of the job (repair calls, preventative maintenance, installations) and establish realistic schedules to meet requirements
8
Responsibilities For Service Engineer Resume
- More than 3 year work experience in equipment industry
- With at least 2-3 years of work experience in the related field and/or in the same industry is an advantage
- Solid understanding of SQL queries (T-SQL), Excel, and Visual Studio Online
- Diploma in Mechanical / Instrumentation Engineering with at least 3 years of related experience, preferably in instrumentation, process or service industry
- Aggressive in building a strong rapport with customers, vendors, and internal associates
- Build relationships and share experiences and knowledge throughout the organization
- ITIL/MOF style Incident and/or Problem Management experience
- Experience as a lead role in an Operations Center or equivalent
9
Responsibilities For Service Engineer Resume
- Good knowledge on control valves, control and instrumentation
- Provide technical specialist leadership and coordination for the Service team and plan activities in a timely and cost-effective way
- With at least 2 years of work experience in the related field and/or in the same industry is an advantage
- Experience with Microsoft Office (Excel, Word & PowerPoint)
- Knowledge or experience in the use of statistical techniques
- Maintain and operate machinery for tools (drill press, lathe and mills)
- Taking full responsibility in delivering service projects on an end to end basis by acting as the Project leader
- Instructing and training customers in all aspects of proper bearing installation, maintenance and damage diagnosis/prevention practices
- Reporting of any follow up on outstanding service jobs, submission of weekly working time sheet
10
Responsibilities For Service Engineer Resume
- Working Knowledge of TBS systems Specializing in PLC / Scada
- Understanding of engineering analysis tools, statistical methods and project management tools
- Maintaining a presence and ever improving relationship with major customers through a regular schedule of service calls
- Assisting the Service Team Lead for inspecting on site and site activities as directed
- Reviewing customers systems and recommending services/solutions to improve security, service, and reliability
- Training and development of customers and NTN personnel relating to NTN products
- Understanding of instrumentation and configuration tools, software knowledge is advantageous
- Completing risk assessments for all work on customer sites
- Performing simple to complex repairs and services in LC, LC -MS, GC, GC –MS or bioscience systems
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