Service Engineering Resume Sample
Vicente Botsford
22853 Colby Villages,
Detroit,
MI
+1 (555) 160 5568
Work Experience
Senior Service Engineering Manager
02/2018
-
PRESENT
Dallas, TX
- Provide strategic leadership for PS internal controls and compliance efforts
- Demonstrate subsidiary “Tone at the Top and Middle”, ensure Compliance is embedded in subsidiary priorities and escalate and support red flags and escalations
- Lead in the prioritization of risk areas such as: Anti-Corruption, Permanent Establishment, Anti-Trust, Devices and Services, Material financial reporting errors and Privacy and Security
- Lead in the design, implementation and monitoring of preventative and detective internal controls and related processes in field operations such as Sales, Procurement, Services and general Finance functions
- Build agile organizations and control environment that can meet a changing business need and can adapt to business requirements
- Own and enhance the end-to-end process and control framework in subsidiaries and drive structural improvements in effectiveness of the processes and the quality of controls
- Ensure integrity of the compliance with corporate and local policies and procedures
- Conduct risk assessments and continuously monitor emerging internal control risks and update existing controls and processes to respond to these risks
Field Service Engineering
06/2015
-
10/2017
New York, NY
- Demonstrated analytical skills, team leadership, and collaboration
- Previous experience in computer security related disciplines including but not limited to security operations, network traffic analysis, software vulnerabilities and exploitation
- Knowledgeable about modern security related subjects and trends, for example, credential compromise techniques, malware/ransomware and other attack techniques
- Familiarity with common security monitoring technologies including Intrusion Detection Systems (IDS), Security Incident Event Management systems (SIEM), anti-virus log collection systems, etc. for purposes of comprehensive log analysis
- Hands on experience with log collection systems and Security Incident Event Management (SIEM)
- Qualified experience in a customer service environment with resultant knowledge of customer account coordination
- Knowledge of Engineering processes including: design change control, documentation, inventory control, complaint handling and regulatory/quality reporting
- Proven track record of leadership, interpersonal, collaborative relationship building skills and human capital management, including, but not limited to: recruitment, selection, development, performance management and employee engagement
Service Engineering Intern
07/2009
-
01/2015
Phoenix, AZ
- Lead sustained execution and readiness relating to Standards of Business Conduct, Role-based trainings, in-person trainings as necessary or required, SCA Framework
- Ensure effective communication and understanding of the Compliance framework, importance and implications across the business
- Drive and participate in regional and corporate policy updates
- Detect and report to appropriate Microsoft management any violation or deviation from standards and practices including the code of conduct, laws and other misconduct
- Coordinate audits performed by independent auditors on statutory financial statements partner and support the subsidiaries in the implementation of post audit recommendations
- Interface and partner with WW and Regional Controls & Compliance Managers in driving and coordinating specific internal control related improvements to systems and processes
- Architect the systematic infrastructure ecosystem that can scale both in the volume of transactions as well as the speed that is necessary for the next 10 years
- Hands On expertise with log analysis and security tools required
- Security Operations Experience in a 24 x 7 x 365 enterprise environment
Education
University of Wisconsin-Richland
2005 - 2009
Engineer's Degree in Computer Science
Professional Skills
- Outstanding written and oral communication skills, including presentation skills
- Demonstrated technical skills and experience necessary to improve service engineering processes
- Proven track record of team building/employee engagement and demonstrated people skills
- A systematic mind with strong troubleshooting skills across network, application, caching, queuing, load-balancing, storage and distributed services layers
- Have strong interpersonal skills and be able to build bridges across a global organization, understanding varying regional needs and opportunities
- Demonstrated leadership ability/experience needed to lead a team of highly skilled engineers and technical staff solving complex technical challenges
- Strong problem-solving skills, drive for results, and ability to work independently
How to write Service Engineering Resume
Service Engineering role is responsible for design, leadership, english, drive, technical, collaboration, communications, security, database, recruiting.
To write great resume for service engineering job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service Engineering Resume
The section contact information is important in your service engineering resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service Engineering Resume
The section work experience is an essential part of your service engineering resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service engineering responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service engineering position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service Engineering resume experience can include:
- Effectively prioritize and execute tasks in a high-pressure environment while keeping a calm level-headed demeanor is crucial
- Needs excellent client relationship skills
- Strong communication skills in both positive and high stress environments
- Prior experience leading a support engineering team
- Demonstrated experience recruiting and growing teams
- Relevant work experience, including experience in a high-volume or critical production service environment. 2+ years of managing services in cloud
Education on a Service Engineering Resume
Make sure to make education a priority on your service engineering resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service engineering experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service Engineering Resume
When listing skills on your service engineering resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service engineering skills:
- Superior telephone skills and strong written and verbal English language communication skills to receive and give information
- Have proven conflict management and good communication skills
- Strong written and verbal communication skills and the ability to maintain effective relationships with other employees are required
- A systematic mind with strong troubleshooting skills across network, storage, compute and distributed services layers
- Guide engineering leads and influence design, implementation, and support via Agile practices Strong communication and collaboration skills
- 2) demonstrated leadership and technical skills
List of Typical Experience For a Service Engineering Resume
1
Experience For Senior Service Engineering Manager Resume
- Ensure effective communication between Field Support Engineering team and service technicians
- Experience running a team of security engineers
- Extensive experience administering Windows Server and other Microsoft products
- Experience working on high availability distributed systems
- Leading/managing a team of service engineers focused on security engineering
- Leading security incident resolutions and following through the resulting mitigation/resolution plans
2
Experience For Principal Service Engineering Manager Resume
- Collaborating with other groups within Microsoft on creating and implementing secure solutions
- Diving deep into new threats and highlighting existing vulnerabilities to senior leadership
- Producing and driving short and long-term security roadmaps and plans
- Defining and driving KPIs as related to security posture
- Understanding of security best practices and delivering security solutions at an enterprise scale
- Integrating new technology and people to create robust and secure infrastructure solutions
- Running a security program for CloudMS and its parent organization
3
Experience For Service Engineering Manager Resume
- Interfacing with multiple security groups within Microsoft to ensure best in class standards are created and followed
- Participating in strategy sessions both related and not related to security
- Understanding of vulnerability management and the importance thereof
- Ensuring that all programs are delivered with agreed upon business value, on time and highest quality
- Maintain working knowledge of state-of-the-art tools or software by reading or attending conferences, workshops or other training
- Includes performing technical engineering substantiations through complex engineering analysis by hand and computer software programs
- Is responsible for monitoring staffing levels and participates in selecting technicians (with the assistance of the Human Resources)
- Identify emerging trends or re-occurring scenarios and drive engineering opportunities to mitigate, automate or eliminate work
4
Experience For Field Service Engineering Specialist Resume
- Provide adequate tracking, reporting and visibility on issues relative to product performance
- Work closely with the rest of the Operations and Services teams for identifying and escalating problems
- Provide user applications and engineering support and recommendations for new and existing equipment with regard to installation, upgrades and enhancement
- Address customer technical issues with complex product installation and trouble-shooting, advanced product coordination, special order handling
- Run the live site partnering with global leads and provide guidance and direction to the teams during incidents as the Incident Manager
- Within the Unit: RMD, Operation Director / Project Managers, Engineering team, Field Service population, Sales & Tendering Managers
- Proficiency in PC applications including Microsoft Outlook, and Microsoft Office applications
- Define next-generation planning to fulfillment processes and tooling to scale with Microsoft’s growth, working with software engineering teams to define and implement data architecture and automation requirements
- Provides a high level of support to time sensitive issues such as problems with departing flights
5
Experience For Service Engineering Intern Resume
- Conduct investigations on the installed systems to assist and provide guidance to the Airline personnel in troubleshooting the system
- Ensure timely renewal of Airport access pass and Airport driving permit
- Operational background with understanding of ITIL
- Balance of technical and business acumen, capability to ramp up quickly on the business and underlying technology
- Author and continually evaluate/improve UAL engineering processes and procedures
- Obtain pricing, leadtime, and part numbers from vendors (provide details for sales), fill out material acquisition sheets
- Maintain quote log with the sales team, developing follow up plans, set up reminders to help sales determine whether an opportunity is won/lost
- Visit customer site to gather required site and application information on pumps and pumping systems
6
Experience For Manager, Service Engineering Resume
- Host customers for successful on-site product inspections and witness testing, when required
- Oversight for a team of incident handlers, technical analysis, monitoring and detection support functions in a 24X7 environment
- Quickly triage events and develop standard operating procedures for previously undocumented activities
- Lead and manage technical response during incidents and events
- Accountable for operational performance including real-time SLA management, development of data driven business metrics, escalation, and communication
- Develop and maintain operational playbooks that guide engineering teams day to day activities
- Triage, consult and maintain a deep understanding of security issues from incident start to issue closure
7
Experience For Field Service Engineering Manager Resume
- Provide and interpret security service metrics, key performance indicators and other reporting data
- Evaluate security risks, threat intelligence, and develop strategies and tactics to defend against evolving conditions
- Create and execute a Service-wide Service Reliability engineering design and strategy
- Conducts training for the customer at all levels (maintenance, operator, etc.)
- Assists in establishment and maintenance of mechanical database for improved maintenance planning
- Participate in design, architecture, develop strategies to manage large scale technical services, including end-to-end systems, networks, and platforms
- Work with global leaders on making sure proper support is given to complex ITO/OTR projects in other regions within expertise
- Service health management and delivery against key SLA’s and availability metrics
8
Experience For Field Service Engineering Resume
- Provide timely in-airline and on-wing support on Thales products in terms of fly-along support, entry-into-service (EIS) support, Retrofits, Software Upgrades, in-service fault finding and diagnosis, corrective actions and maintenance planning
- Maintain customer satisfaction through accurate, detailed and timely responses to problems and queries ensuring correct diagnosis and resolution of complex software, hardware and systems problems
- Ensure the correct software; hardware and database are installed on the aircraft
- Maintain site office, company vehicles and support equipment as required
- Complies with all Aviation Legal, Safety and Health regulations
- Adaptability and flexibility regarding working out of hours/weekends/off duty days to support the Airline Operator is essential to the position. Aircraft schedule dictates hours required
9
Experience For Manager, Field Service Engineering Resume
- Ensuring Malaysia Customer Service team achieves all KPI’s/BFT’s
- Manage the Service Engineering and Design Engineering aspects of the Service Project in order to meet the delivery requirements
- Where necessary, conduct additional training or refresher courses, both to cabin crew and maintenance crew
- Be able to travel on short notice to support customer locations (primarily domestic) sometimes for extended periods
- Build a thorough knowledge of the customer and develop long term relationships at the customer to position the company to increase market share for Buyer Furnished Equipment, Selectable Supplier Furnished Equipment, and Provisioning and Repair services
- Experience with Agile Engineering practices
- Establish and manage the engineering strategy within a Service Project
10
Experience For Controls Service Engineering Manager Resume
- Ensure that all engineering aspects of the Service Project are carried out in accordance with the Project Plans and Company policies and procedures
- Development of control panel BOM’s
- Drive a ‘DevOps’ culture within and across disciplines
- Defining service strategies and plans including installation, service, training and escalation support for network based Welch Allyn and OEM devices and systems
- Demonstrated ability to lead global teams and influence across matrixed organizations
List of Typical Skills For a Service Engineering Resume
1
Skills For Senior Service Engineering Manager Resume
- Strong Customer focus/relationships skills
- Have excellent written and spoken English language skills and be ready to exercise them on a daily basis
- Excellent customer focus with ability to work effectively across multiple business and technical teams to ensure continued customer satisfaction
- Strong skills in Design documentation creation. Site documents, Low level network design documentation
- Good business judgment, executive communication/presentation skills, and persistent attention to detail
- Be able to show critical thinking and problem solving skills
- Demonstrated capability and experience in developing and implementing creative solutions
2
Skills For Principal Service Engineering Manager Resume
- Experience necessary in ground HF radios with preference to those with experience with Rockwell Collins products including the RT-2200 (URG- III)
- Have good knowledge and/or working experience on IPV6, Load-balancer and security devices such as Cisco, F5, Fortigate and etc
- Technical skills and knowledge to oversee technical work and review and approve service engineering products
- Demonstrated experience working with large scale, architecture systems or services
- 4) great communication skills
- Flexible communication skills that can provide clarity to varied audiences that include customers, peers and, at times, executive leadership
3
Skills For Service Engineering Manager Resume
- Experience: At least 5 years progressive, relevant information technology experience
- Strong passion and focus on delivering the right customer experience
- Confident communications and leadership skills
- Demonstrated ability to influence service backlog discussions & standups to establish appropriate prioritization of service/product requirements
- Proven ability to critical think, prioritize and lead
4
Skills For Field Service Engineering Specialist Resume
- Lead a team of analysts to grow and develop their skills and careers
- Experience in Finance with strong demonstration of leadership, business partnering capabilities and controls & compliance culture
- Demonstrated experience in architecting systems at scale
- Strong process/system background and proven ability to rapidly understand, use and drive improvements in new processes/systems
- Experience developing standards applicable to service backlog discussions & standups to establish appropriate prioritization of service/product requirements
- Able to effectively discuss, translate, and describe highly complex topics with both technical and non-technical audiences
- Solid working knowledge various Monitoring tools like SCOM, Orchestrator (SCORCH), SQL monitoring and Synthetic monitoring
- Broad network technology experience; routing, switching, firewalls, and load balancing in a complex networking environment
- Recent line engineering experience on Boeing aircraft including 773, 757, 767 and 777 or Airbus
5
Skills For Service Engineering Intern Resume
- Experience designing, analyzing and running large-scale local and wide area networks
- Experience building and converting teams to DRI operating models
- Experience leading an engineering or service engineering team
- Attract, develop and retain diverse talent by leading an effective team, mentoring and recruiting into an inclusive and vibrant community
- Experience in automating provisioning, configuration and deployment using Microsoft Development Tools to accelerate the delivery process
- Engineering & support experience with Services/Apps running in an enterprise scale 24x7 production environment with HA
- Industry experience developing and implementing enterprise scale services & platforms
- Experience leading an engineering or service team
6
Skills For Manager, Service Engineering Resume
- Experience managing or leading team
- Experience with drawing/schematics reading and interpretation
- Hands-on experience with designing or operating large-scale cloud service
- Experience administering Windows Server (2012+) Hyper-V, storage, networking, and security capabilities
- Experience developing/implementing innovative and cross-platform organizations, processes and tools
- Experience developing proposal inputs in support of engineering/technical portions of aviation contracts
- Demonstrated understanding of system or service lifecycle, and delivering solutions through development methodologies such as Waterfall and Agile
- Experience automating repetitive tasks with scripting or applications
- Experience administering and deploying applications to Windows Azure
7
Skills For Field Service Engineering Manager Resume
- Experience in development and design at scale using object-oriented programming languages (C#, Java, C++)
- Project and/or mechanical field experience in a mill, consulting engineering, or supplier environment
- Proven capability in developing and implementing tools & plugins to monitor performance, uptime, and availability metrics to help improve quality of services
- Experience in representing the Service for backlog discussions with the Software Engineering teams
- Experience in Agile processes and proficiency in leading sprint team globally
8
Skills For Field Service Engineering Resume
- Demonstrated interest in customer advocacy derived from a holistic understanding of the product from the code level to delivery
- Have good knowledge of shell scripting
- Be able to understand risk assessment and accountable decision-making experience
- BS/BA in Business, Computer Science, or related field, or 4 years' experience in engineering
- Engineering or development experience
- Have experience in developing service business, preferably within technology industry
9
Skills For Manager, Field Service Engineering Resume
- Experience leading teams, both on-site and virtual
- Experience on the F-35 aircraft in one of the following three areas: Mission Systems/Avionics, SLO/Structures or Vehicle System
- Experience in operating large scale distributed services
- Experienced in working on cross-platform software
- Significant experiences in working on large scale internet applications
- People management experience with software or service engineering teams
- Programming experience with PowerShell, Python, C#, C++, etc
10
Skills For Controls Service Engineering Manager Resume
- Experience managing end to end services
- Experience leading cross functional teams and/or teams dispersed geographically
- Experience with the US Federal acquisition/contracting system
- Experience in a Service Engineering/Operational environment
- Experience administering Windows Server (2012+) Hyper-V/VMware, storage technologies, Identity Access Management, Active Directory, PKI, and security
- Experience with network automation and scripting technologies, such as Python and PowerShell
List of Typical Responsibilities For a Service Engineering Resume
1
Responsibilities For Senior Service Engineering Manager Resume
- Strong proficiency using Microsoft Office Suite, including OneNote, SharePoint, and PowerBI
- Industry experience developing and implementing enterprise scale services & platforms
- Experience developing and implementing enterprise scale services & platforms
- Lead a team through effective planning and delegation of workload
- Aviation-related engineering/technical/maintenance experience or suitable equivalent
- Experience working with military/government customers (or commercial equivalent)
2
Responsibilities For Principal Service Engineering Manager Resume
- Experience managing infrastructure hardware vendor relationships
- Storage or networking SW development experience Cryptography/Certificate management
- Experience in telecom procurement and managing cross-cultural teams
- Engineer (level 6) requires entry level to 5 years of engineering experience
- Demonstrated understanding of system or service lifecycle, Enterprise Architecture and BI platforms
- Demonstrated ability to understand, represent, and support technical engineering work to design, test, deploy, troubleshoot, and debug issues
- Good understanding of network protocols such as, HTTP, SMTP, POP, SOAP and JSON
- Demonstrate positive attitude, have keen interest in learning and professional development
- Experience with Azure services required
3
Responsibilities For Service Engineering Manager Resume
- Ensures that all technicians are factory trained and certified prior to start of service
- Displays considerable experience with both general airport operations and the specific needs of BWI Airport
- Extensive experience security Windows Server and other Microsoft products
- Drive continuous improvement into our products, processes, and technology through early adoption and direct experience
- Displays considerable experience with both general airport operations and the specific needs of the Airport
- Improving the performance, availability and security of the live site by identifying, creating and implementing data signals for alerting on user issues
- Networking fundamentals, design and troubleshooting (routing, switching, data flow, etc.)
- Leading/managing a team of service engineers focused on compute, storage & network engineering
- Leading infrastructure incident resolutions and following through the resulting mitigation/resolution plans
4
Responsibilities For Field Service Engineering Specialist Resume
- Participating in strategy sessions, defining &driving KPIs as related to infrastructure posture
- Working knowledge of the following applicable telecommunication technologies viz
- Defining service strategies and plans for products and/or unique business models
- Performing in-depth data analysis to understand service behavior and trends in the service for anomaly detection
- Creating solutions to improve the operation of the service, such as tools to visualize data, manage servers and automate processes
- Understanding of budget and program management principles and best practices
- Ensures customer expectation and satisfaction are met by providing office support in staffing and reporting
- Accountable for being a service engineering coach for infrastructure engineering/development teams
5
Responsibilities For Service Engineering Intern Resume
- This includes designing and developing technical data for aircraft repairs and modifications
- Provide continued growth, mentor and career track for staff using Performance Management planning
- Be responsible for driving engineering productivity on projects in the region
- Travel for meetings and occasional service engineering field activities (e.g. special repairs, investigation or testing support, etc.)
- Technical knowledge to review and approve service engineering products and improve service engineering processes
- Knowledge of Boeing Engineering and Product Support processes and products
- Familiarity with networking concepts and tools e.g. VIP, DNVPN, NAT, DNS & OpenDNS, Stealthwatch, UCS Manager, ping, tracert, tracemon
- Familiar with working in a relevant Support or Service environment and managing the customer/supplier relationships (internal and external) when required
6
Responsibilities For Manager, Service Engineering Resume
- Proficiency in the use of SAP SD and ERP systems, Microsoft Office including MS Excel, and product sizing software is an asset
- Passion for leadership and modeling Boeing Behaviors
- Defining service method requirements to develop, release and maintain service tooling, test equipment, test software, processes, service parts, and service repair kits
- Supervises the design and drafting function to achieve maximum utilization of available resources
- Interface with supporting groups to ensure all job-related deliverables and requirements are met
- Coach, develop and mentor field personnel by sharing technical, administrative and organizational expertise
7
Responsibilities For Field Service Engineering Manager Resume
- Provide analysis and on-going status updates to management via reports on assigned projects
- Able to take up the project turn up, testing and handover to customer
- Provide status reports on a regular cadence to ensure we are meeting our SLA’s / KPI’s
- Optimized repair schemes, while meeting tight customer’s schedules and deadlines
- Technical reach back support for mechanics, field service reps and other technical/engineering customers
- Fleet management and engineering support to government and commercial customers
- Ensure the team is following established processes and procedures to sustain the integrity and airworthiness of supported aircraft
8
Responsibilities For Field Service Engineering Resume
- Provide oversight and approval of technical solutions, products and processes and provide technical guidance to resolve engineering issues
- Lead planning and integration activities to enable team to support both program business needs and cross-platform activities
- Help lead efforts to shape new and innovative cross-platform service engineering organization, process and tool improvements
- Enjoy working in a global, multicultural business environment
- Knowledge of aircraft structures for Boeing/Airbus aircraft
- Automation of testing configuration and performance
- Problem-solving to define improvement actions for Region/PL
- BS in an engineering or technical field
- Knowledge of Service Engineering tools (e.g. VECTOR, MATRIX, etc)
9
Responsibilities For Manager, Field Service Engineering Resume
- Constant curiosity, expand your understanding of your services and how those light up success for our users and customers
- Managing a small team
- In-depth understanding of software development and I.T. infrastructure
- Can read and write in multiple programming languages; Python, Lua, C / C++
- Conversant with Microsoft Office Toolset and other soft toll in system Engneering
10
Responsibilities For Controls Service Engineering Manager Resume
- Partial knowledge of bid and tendering process principles
- Familiar in writing technical proposal related to service solution
- Guide engineering leads and influence design, implementation and support via Agile practices
- Guide engineering leads and influence design, implementation, and support via Agile practices
- Running online services at scale
- High level of mechanical aptitude with a customer facing mentality
- Have fair knowledge IP networking knowledge
- Be willing to work non-office hours and on 24 x 7 hours standby alert for ad-hoc faults on an occasional basis
- Work independently under time constraints and stress related to keeping aircraft airworthy and mission capable in a military environment
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