Service Manager Resume Sample
Ernie Schowalter
484 Kub Extensions,
New York,
NY
+1 (555) 607 2408
Work Experience
Service Manager
04/2017
-
PRESENT
Boston, MA
- Attentive to detail and accuracy – required
- Previous guest/customer service experience – required
- Creativity; the ability to change direction quickly to solve a problem – required
- Committed to excellence and quality – required
- Work at a fast pace across multiple clients and projects – required
- Excellent written and verbal communication skills – required
- Strong computer skills – required
- Demonstrated organizational skills – required
- Work weekends and holidays – required
Service Manager
02/2014
-
11/2016
New York, NY
- Works in cooperation with other departments putting Eaton’s overall interest above any local or personal benefit
- Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
- Analyze the results of corrective actions to ensure systems, components and services are working satisfactorily
- Analyze diagnostic tools and monitoring software to proactively interpret problems or symptoms that can lead to equipment failure or degradation of network efficiency. Take action to resolve such anomalies prior to failure impacting customer services
- Installation, configuration, testing and troubleshooting communication equipment including satellite modems, transceivers, BUC’s, LNB’s, Stabilized antennas (SeaTel, Orbit, Intellian), and out of band management
- Complete detailed written corrective maintenance, site survey and preventative maintenance reports that are clear and grammatically correct in English upon completion of service activity
- Produce performance reports covering SLAs, service credits, failures, incidents, etc. as agreed in contract, based on data provided by the NOC technicians
Education
Strayer University - Knoxville Campus
2009 - 2013
Bachelor's Degree in Business
Professional Skills
- Strong Writing skills with technical subject matter and oral communication skills
- Exceptional verbal and written communication skills and strong conflict management skills
- Excellent organizational and planning skills, including excellent time management
- Excellent interpersonal relationship skills including significant experience working with executives level
- Solid Communication skills including Conflict-Resolution skills
- Strong leadership skills and previous experience leading a team within the hospitality industry (min 2 year)
- Demonstrated extensive experience and skills in implementing change management processes and procedures within an organisation of 10000+ users
How to write Service Manager Resume
Service Manager role is responsible for leadership, customer, interpersonal, english, computer, business, training, technical, microsoft, communications.
To write great resume for service manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service Manager Resume
The section contact information is important in your service manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service Manager Resume
The section work experience is an essential part of your service manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service Manager resume experience can include:
- Analyze diagnostic tools and monitoring software to proactively interpret problems or symptoms that can lead to equipment failure or degradation of network efficiency.Take action to resolve such anomalies prior to failure impacting customer services
- Good communication skills with the ability to establish and maintain effective working
- Negotiation skills and resolution management skills to find win/win solutions which protect the company’s interests.
- Good time management skills with the ability to plan and prioritize
- Communication skills, both writing and oral expression, for developing printed documents and for effective presentations (i.e. teaching and training.)
- Responsible for good customer relations by determining customer service needs and effectively and efficiently resolving the customer complaints
Education on a Service Manager Resume
Make sure to make education a priority on your service manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service Manager Resume
When listing skills on your service manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service manager skills:
- Strong interpersonal skills and an ability to effectively communicate verbally and in writing
- Excellent interpersonal and communication skills with the ability to liaise effectively with Senior Management
- A self starting approach with strong initiative, and proven problem solving skills under pressure
- Demonstrated ability to provide thought leadership and drive change across functions. Very strong leadership and people and business management skills
- Demonstrated organisational skills with the ability to handle multiple tasks with different priorities
- Good organizational and communication skills; strong self-management
List of Typical Experience For a Service Manager Resume
1
Experience For Service Manager Resume
- Strong Leadership and management skills, with experience of business improvement planning
- Demonstrated ability to communicate effectively, writing and verbally, with clients, peers, subordinates and management
- Proven management experience with multiple direct reports and prioritizing tasks in a fast paced environment
- Strong Computer skills, proficient using Microsoft Office
- Demonstrated skills in Root Cause Failure Analysis (RCFA) and Problem Identification
- Strong problem solving, analytical, written and oral communication skills
- People oriented, open-minded, outgoing, analytical, good interpersonal skill and communications skill
- Prior experience in process control or related technical, industrial, mechanical or manufacturing experience
- Excellent time management abilities, organizational skills and the ability to multi-task
2
Experience For Service Manager Resume
- Strong interpersonal skills and ability to collaborate with multiple internal and external stakeholders
- Demonstrated leadership skills to ensure conflict & problem resolution, team motivation, escalation management
- A strong customer focus with the ability to effectively communicate between customers and service engineers
- Excellent organizational, follow-up and problem solving skills
- Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the manufacturers
- Networking and interaction skills
3
Experience For Service Manager Resume
- Outstanding interpersonal skills with a positive and professional appearance and attitude
- Delegating skills to maximize organizational strengths and accomplish organizational goals
- Lead by example when taking calls, demonstrating great customer service and selling skills
- Proven ability to drive teams for highly effective delivery leveraging multi-source staffing models including internal and external partners
- A strong commercial background, including a good understanding of sourcing and supplier management
4
Experience For Service Manager Resume
- Proven track record to grow the fixed ops business through excellent CSI, advertising, managing utilization and proficiency of the shop
- Well structured communications and reporting skills – producing quality documentation
- Communicate effectively and proactively with Service Manager regarding scheduled work, and proactively communicate with customers regarding status of work
- Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
- Work requires one or two years of prior experience in directing or leading the work of others
- Prior experience managing field labor in a rapidly changing service environment
- Demonstrated leadership, problem solving / decision making and program management experience in a high pressure environment
5
Experience For Service Manager Resume
- Focused problem solving and troubleshooting skills
- Advanced planning and organising skills
- Demonstrated experience working and implementing ITIL processes outside change
- Assists in effectively managing the fiscal and facility resources for Van Zile Center
- Framework and process for communicating effectively to all levels of staff
- Ensure incidents are managed efficiently, economically and effectively by following procedures currently in place
- Apply technical skills order to continue to discover and implement new and ever-changing technologies
- Previous experience in client facing roles; previous experience in vendor management
6
Experience For Service Manager Resume
- Good experience in Managing of FM services
- Experience and good understanding of IT systems, processes and policies
- Experience working with websites, customer experience journeys
- Team building/leadership skills
- Well developed problem solving and managerial skills
7
Experience For Service Manager Resume
- Work with the Service Manager and other departments to ensure that the Store runs efficiently and effectively and that we are “delighting” the customer
- Demonstrable evidence & experience of managing an ITIL process/function within an IT service department
- Prior experience in supervising large marine service teams
- Significant level of relevant experience, including supervisory experience required
- Excellent and proven estimating knowledge with ability to train others
- Exceptional upselling skills
8
Experience For Service Manager Resume
- Prior estimating and proposal generation experience
- Essential Skills – Management of high performing field based teams
- This role is at the level of ‘Leader of People’, which is about helping others work and deliver effectively and successfully
- Business Acumen, strategic planning, presentation skills
- Retail management experience along with a proven track record of positions with increasing responsibility
- Proven experienced and engaging people leader
9
Experience For Service Manager Resume
- Related experience and/or training, or equivalent combination of education and experience
- Coordinate and juggle numerous priorities and projects and meet deadlines without sacrificing creative effectiveness
- Strong background in service industry and proven track record of managing a service oriented operation
- Strong leadership, influencing and proven ability to collaborate with multiple stakeholders in a matrix and multicultural environment
- Decision making skills to solve problems with confidence in the absence of detailed instructions
10
Experience For Service Manager Resume
- Proven experience in delivering maintenance services for Applications
- Strong experience of translating policies and standards into workable business practices
- Proficient using complete Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skills
- Interpersonal skills necessary to perform supervisory function and the ability to interact appropriately with customers
- Basic computer skills; ability to work with Microsoft Office products
- Assists in effectively managing human resources for Van Zile Dining Center
List of Typical Skills For a Service Manager Resume
1
Skills For Service Manager Resume
- Strong customer focus, strong negotiation skills, good team-worker and leader to ensure the delivery of technical services to the highest of standards
- Strong communication skills (verbal and written) and presentation skills (analytical sense and ability to synthesize)
- Communication skills, solid commercial awareness and experience with third party management
- Demonstrate strong communication, interpersonal / leadership skills and a history of high-level achievement in cross-functional organizations
- A strong sense for Quality, Efficiency, Improvisation, Cost, and Customer Satisfaction with effective interpersonal skills
- Good organization skills, ability to prioritize tasks
- Effective interpersonal skills and demonstrated ability to work and communicate with Vendors, Stakeholders
2
Skills For Service Manager Resume
- Strong organizational, planning and scheduling, process management and negotiation skills
- Strong project management skills – creating and tracking project timelines
- Solid financial planning and monitoring skills
- Evaluation skills that can easily evaluate employee effectiveness and take appropriate steps for praising accomplishments or correcting deficiencies
- An understanding of documentation standards, basic accounting and excellent presentation skills
- Your strong communication skills: written, presentation, and the ability to articulate across a wide ranging audience
- Exhibit strong customer service, interpersonal, coaching and leadership skills
3
Skills For Service Manager Resume
- Strong analytical abilities, mechanical aptitude combined and problem solving skills
- Good customer service skills with attentive listening, ability to ask the right questions for clarification, and prompt response
- Proven track record of being able to effectively manage all stakeholders, from 3rd party suppliers, internal support groups, internal leaders and customers
- Excellent report writing and data manipulations skills are essential. Ability to translate complex technical issues into ‘business’ terms is key
- Strong customer service skills, being able to ensure customer satisfaction and timely resolution
- Strong analytical, documentation and planning skills
4
Skills For Service Manager Resume
- Solid contracting and negotiations skills
- Excellent computer skills including Excel and Outlook knowledge
- Good negotiation / influencing skills able to overcome resistance and reach consensus and compromise in order to attain the required objective
- Excellent customer service skills encompassing the “Customer Support Excellence” philosophy and standards
- Good listening skills, telephone etiquette
- Proven co-operation, networking and management skills
- Excellent communication skills, including the ability to answer questions/address concerns from Senior Leadership
- Excellent time management and multitasking skills – remains calm under pressure
- Good computer skills including use of e-mail, internet and Microsoft Office software
5
Skills For Service Manager Resume
- Strong leaderships and influencing skills
- Good report writing and data manipulation skills are essential
- Excellent interpersonal, self-motivational and negotiating skills
- Good report writing and oral communication skills
- Strong interpersonal, negotiating & influencing skills
- Computer literacy and good keyboard skills
- Excellent communication skills with staff and customers
- Advantageous Skills - Previous experience in a 24/7 Operations environment
- Strong communication skills between customers, vendors, and our factory
6
Skills For Service Manager Resume
- Be proficient with Microsoft Office suite and have strong data analysis and presentation skills (Excel, Word & PowerPoint)
- Strong verbal, written and presentation communication skills in English and Korean
- Project management with the demonstrated ability to effectively manage people
- Excellent IT skills e.g. Microsoft Excel, Word, Powerpoint & Google Mail
- Good communication skills both verbal and written and the ability to handle issues of high sensitivity
7
Skills For Service Manager Resume
- Strong analytical skills associated with the generation and development of cost estimates and development of project proposals
- Experience in a similar position – 2 yrs experience in similar position or 5-10 years overall experience as service engineer
- Excellent communication skills (spoken and written) in English
- With excellent leadership skills, self-starter, team builder, goal-oriented, tactful and sensitive to employees' needs
- Excellent English, French skills, both verbal and written
- Good communication and presentation skills, in written and spoken,English
8
Skills For Service Manager Resume
- Excellent leadership skills to enhance team productivity and standards of work produced
- Excellent communication and customer engagement skills
- Strong English skills (verbal and written) is required
- Proven ability to effectively communicate service recommendations to executive management
- Strong communication and customer engagement skills with the ability to Earn Customers For Life
- Strong written and verbal communication skills Egyptian and English
- Solutions-oriented with good communication/presentation skills
- O Strong communication skills
9
Skills For Service Manager Resume
- Excellent communication skills - able to negotiate and influence
- Have strong interpersonal skills and be able to build bridges across the organization and business
- Strong interpersonal, relationship management, diplomacy and negotiation skills
- Strong customer service, leadership and people management skills
- Excellent organizational skills and decision-making ability
- Strong stakeholder management skills, including with senior leaders
10
Skills For Service Manager Resume
- Strong communication skills, both verbally and in writing, with the ability to clearly explain technical concepts
- Proven leadership skills in a specialized repair environment
- Excellent customer-relations skills
- Good leadership and good inter‐personal skill
- Excellent communication skills and proficiency in oral and written English
List of Typical Responsibilities For a Service Manager Resume
1
Responsibilities For Service Manager Resume
- Daily operations support of all equipment and services and repair. Responsible for managing all processes, teams and vendors to provide best-in-class service and SLA adherence
- Comfortable and active in networking. Has excellent relationship-building skills
- Experience effectively managing customer relations dealing directly with customers
- Strong Microsoft Office suite skills, including Microsoft Visio for process/workflow documentation
- Computer skills including good knowledge of Microsoft Word and Excel
- Excellent stakeholders communication skills (both written and oral)
2
Responsibilities For Service Manager Resume
- Excellent communication and interpersonal skills to develop customer relationships and work directly with executive management
- Demonstrated ability to effectively market and communicate enterprise technology Services
- Strong Customer service skills with the ability to interact with business and technology community at any level
- With excellent administration skills
- Strong communication, interpersonal, and intercultural relations, curricular development and decision-making skills
- Matured with strong interpersonal and communications skills
- Promote and maintain strong customer relationships with superior customer management skills
3
Responsibilities For Service Manager Resume
- Excellent customer handling skills and ability to maintain high customer satisfaction scores required
- Excellent communication skills & a professional demeanour at all times
- High integrity and excellent interpersonal and communication skills
- Possesses strong organizational skills and is attentive to detail. Follows through to assure successful task and objective completion
- Encourage and promotes strong time management skills & efficient team environment
- Stakeholder management with excellent verbal and written communication skills for all levels of management and staffs
- Communication– Highly developed communication skills, with excellent presentation, verbal and written
- Good personal skills, team player
4
Responsibilities For Service Manager Resume
- A motivator with effective human relations skills
- Strong sales skills with high ability to follow-up and meet deadlines
- Effectively manage team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
- A strong knowledge of Service Designs in an ITIL framework, enabling effective review, influence and shaping
- Solid experience in defining integration strategies
- Computer Skills, including Microsoft Excel, Word and Power Point
- Demonstrated business acumen and experience growing a business / segment
- Basic computer skills using MicroSoft Office (Word, Excel, Outlook)
5
Responsibilities For Service Manager Resume
- Proven record of maximizing customer experience and labor efficiency
- Demonstrated experience leading a team through change
- Understand the client, the contract, the business context and the priorities of the global account in striving for excellent service for the Customer
- Proven experience in outsourcing field is nice to have
- Ensures that all service tooling and equipment is available, complete, in good condition, with valid calibration and safety certifications and permits
- Provides ITSM leadership, guidance and consulting for project teams to increase skills and to develop and advance new processes
6
Responsibilities For Service Manager Resume
- Demonstrated experience managing project teams (with or without direct report responsibility)
- Demonstrate prior accomplishments in improving business processes preferably in a global service environment
- Relevant experience, including 5+ years experience as a first level manager
- Strong and demonstrable experience of working collaboratively with global stakeholders
- Experience in effective Service Level Management driving behaviours that meet or exceed contracted requirements
- Knowledge of problem solving skills
7
Responsibilities For Service Manager Resume
- Good knowledge of risk management and controls appropriate to Financial Services, and experience managing third party suppliers
- Solid experience in SOA and APIs
- Strong experience in leadership and matrix organizations
- Outstanding written and oral communication skills, required
- Effectively leverage the capabilities of the Boeing Company
- Proficient in Microsoft Office skills, including Microsoft Project
- Plan time effectively to ensure all issues are resolved in a timely manner
- Ideally a good understanding of technology and some Informatica knowledge or experience
- Communicate effectively with groups of customers and employees of Metso
8
Responsibilities For Service Manager Resume
- Experience as a dental service technician or similar experience with acceptable performance and productivity
- Experience with strong services knowledge
- Previous proven experience in field service and/or Service Operations management or equivalent role
- IT experience with service management experience
- Previous Food & Beverage experience in a leadership role with proven track record required
- Communicate technical information effectively to customers and co–workers
- Previous experience in property management maintenance, with 200 units experience required for one year
9
Responsibilities For Service Manager Resume
- Intermediate MS Office skills, knowledge of SAP
- Effectively communicate with customers and internal staff
- Communicate clearly and effectively, verbally or written, with colleagues, management and suppliers
- Excellent knowledge and experience in fitness/health club operations
- Effectively work cross-functionally to provide a unified sales and support solution to the customer
- Have proven and demonstrated discipline, credibility and confidentiality
- Ensure the team have adequate skills to service their intermediaries
10
Responsibilities For Service Manager Resume
- Good Time Management and ability to prioritize work based on business needs
- Make commitments, track and communicate progress, and follow through until completion (project management skills)
- Proven experience in operations delivery
- Be able to train and coach staff with their skills
- Advanced office computer skills
- Interpersonal skills, diplomacy and tact
- Superb data manipulation skills – highly proficient in the MS Office suite of products
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