Service & Parts Resume Sample
Cleo Turner
637 Bergnaum Gardens,
Dallas,
TX
+1 (555) 173 4918
Work Experience
Japan Service Parts Operations Director
02/2018
-
PRESENT
Philadelphia, PA
- Monitor, investigate, track and resolve quality related customer claims, including those of export customers
- Work closely with the Stock Check Specialist on parts claim issues
- Interact with suppliers via KPM-Halle on service parts quality issues
- Support the efforts of Parts Logistics to reduce damage claims
- Quality Advocate: Championing the quality process by reinforcing the organization’s vision, quality values, and quality processes and by fostering the continuous improvement of all operational and business practices
- Knowledge of industry standards and practices, supplier evaluations and contract negotiation
- Experience in purchasing/sourcing in a global business environment
- Proficiency in personal computers including MS Office Suite
Service & Parts
06/2012
-
12/2017
Phoenix, AZ
- Comply with the 5S’s program
- Comply with SBD Safety Guidelines
- Effectively manage assigned commodities in support of the brands and global business plans using global development and sourcing processes to achieve established goals
- Provide appropriate purchasing support to internal and external customers
- Conduct negotiations with suppliers
- Contribute to the development of strategies
- Negotiation Skills: Ability to influence others to get their agreement on terms for the purchase of exchange of goods and services
- Initiative: Willingness to take action in the absence of specific instructions or in the absence of a specific requirement, taking reasonable risks to achieve results, and persevering when challenged
- Planning & Organization: Ability to organize work to achieve maximum productivity
Service Parts Analyst
11/2009
-
04/2012
Detroit, MI
- Valid driver’s licenses
- Identify and research sources for component localization based on highest potential material groups and collaboration with Logistics regarding B price objectives
- Track, coordinate, and report supplier change activity including savings achieved through localization
- Support the VW Group with US Sourcing activities and scouting trips in the US and Canada to increase sourcing in the NAR and to establish supplier competencies
- Support supplier events and create supplier strategies to present to management
- Coordinate Purchasing Activities for VWAG and VWM Teams, maintaining relationships with lead buyers around the world. Including participation in group C3 sourcing activities and targets
- Participate in problem solving meetings with other effected areas (ex. Logistics or Quality)
- Maintain and initiate measures to achieve the annual business plan
Education
Kaplan University - Mason City Campus
2003 - 2008
Bachelor's Degree in Business
Professional Skills
- Excellent demonstrated verbal and written communication and interpersonal skills
- Strong team work and excellent communication skills
- Strong computer skills including MS office, including data mining
- Strong Microsoft Access and Excel skills
- Strong mechanical, analytical, communication and interpersonal skills
- Demonstrated project management, analytical, business and process orientation skills
- Excellent communication, leadership and relationship management skills; Fluency in French a key asset
How to write Service & Parts Resume
Service & Parts role is responsible for microsoft, excel, shipping, retail, training, database, purchasing, compensation, analysis, manufacturing.
To write great resume for service & parts job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service & Parts Resume
The section contact information is important in your service & parts resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service & Parts Resume
The section work experience is an essential part of your service & parts resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service & parts responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service & parts position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service & Parts resume experience can include:
- Strong Microsoft Office computers skills (Excel and Word)
- Operate the department at a profit according to dealership guidelines
- Proven ability to initiate and lead projects to increase market coverage and manage the projects utilising professional tools and process
- Organize documents of application and check the validation of vehicle for joining
- Data collecting & analysis skill from management system (IMS/DMS of Autoline and etc.) for as performance improvement
- Experience in an auto repair facility
Education on a Service & Parts Resume
Make sure to make education a priority on your service & parts resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service & parts experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service & Parts Resume
When listing skills on your service & parts resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service & parts skills:
- Strong influence & negotiation skills
- Purchasing and negotiation experience is seen as a strong advantage
- Minumum 10 years of job experience in automotive industry with at least 4~5 years of experiences at After-Sales related business
- Prior experience with domestic/import manufacturer or parts suppliers
- A great attitude and proven ability to be an effective business partner, team player, and collaborator
- Experience with vehicle components, parts functions, automotive mechanics or engineering systems
List of Typical Experience For a Service & Parts Resume
1
Experience For Service Parts Sales Representative Resume
- Corresponding with key suppliers, particularly through email, to ensure availability of parts
- Coordinating the process to get parts and accessories listed on our manufacturer website
- Assisting in the process of creating and updating product collateral - particularly exploded view drawings - but also service part installation guides, carton designs, product photos, and any other collateral required to support our products
- Support and collaborate on Aftersales operational issues (Retail sales/warranty/parts/AS planning etc.) between MBK and dealers
- Develop & set up the retail performance figures by following customers’ requirement & service
- Pro-active communication and coordination for new or expand service network with ND and Sales for supporting dealers
- Communication to dealer management and reach consensus for MBK’s business strategy
2
Experience For Service Parts Analyst Resume
- Facilitate fast and efficient communication flow for the Aftersales business strategy & workshop process optimization
- Parts dealer’s partnership contract and termination management and share the information to the related business unit (ND, F&C, Compliance and Legal) in MBK
- Lead dealers to achieve assigned AS KPI target
- Evaluate and manage responsible dealer performance for retail sales, vehicle throughput, and AS quality related KPIs (CSI, Service booking lead time, Workshop controlling, mystery shopping etc.) management
- Negotiate dealer management for parts target agreement and set target of retail parts purchase by individual service center considering the capacity of the dealer with the current business status and near future plan
- Aftersales performance monitoring and measure development with action plan for individual service center Management of retail marketing subsidy budget by each dealer for dealers’ own promotional a ctivities
3
Experience For Japan Service Parts Operations Director Resume
- Cooperate in definition of retail marketing activities and actions to the dealers of the network
- Support AS product manager to hold a promotion and activities for increasing product sales
- Analyze & monitor aftersales retail market trend and respond appropriately
- Set-up and communicate strategic approaches to Aftersales market changes in/external a ccordingly
- Suggest to set up AS business measures with AS market situation and regulation changes
4
Experience For Service Parts Customer Care Resume
- Collaborate on the dealer events and retail package products of interest of sales activities
- Support service contracts management system development
- Support to make development materials of the service contract management system
- Prepare the report of product sales and manage the payment of service contracts
- Communicate with related department and dealers to settle amounts of service contracts; Sales amount, sales commission, incentive and refund amount
- Collect/arrange dealer’s inquiry related service contracts from dealer and make supplementary document to help dealers to sell AS products
List of Typical Skills For a Service & Parts Resume
1
Skills For Service Parts Sales Representative Resume
- Experience in sales or marketing in automotive or other related consumer retail environment, preferably in after sales
- Demonstrated ability to develop and implement strategic marketing plans and manage projects
- Innovative thinker who demonstrates sound decision-making capability
- Team player with proven ability to work independently to meet deadline in a fast pace and changing environment
- Dealership Service/Parts or mechanical experience
- Business acumen and analytical with strong database background
- Excellent analytical, project management and communication
2
Skills For Service Parts Analyst Resume
- Demonstrated leadership qualities to energise and lead teams across countries, functions and cultures
- Maintaining a database of all service parts, establishing data integrity for our warranty support team and customers
- Understanding of cross business unit collaboration to leverage on synergy and
- Aiming for After-Sales performance enhancement
- Understanding of cross business unit collaboration to drive synergy and productivity
- Reconditioning production expertise
- Quote and order service packaging ongoing in compliance with customer packaging expectations
- Support downstream processes in Purchasing, Catalog Authoring Tool, Engineering, inventory Control, etc
- Fluent writing and speaking both in Korean and English
3
Skills For Japan Service Parts Operations Director Resume
- Drive development of purchasing segment strategies together with production purchasing and ensure implementation
- Fun, positive, fast-paced, and challenging environment
- Customer focused, "Outside-In" thinking, creativity and courage to implement/influence change
- Professional knowledge on parts logistics and accounting process
- Audit all shipments for part and quantity accuracy as well and packaging standards compliance
- Navigate through Customer Service planning systems, create new service part bill of materials and load BOMs into the customer data interface
- Generate and maintain an 862 ship schedule. Follow up with suppliers on upcoming requirements for past model parts
4
Skills For Service Parts Customer Care Resume
- Create shipping documents and ensure ASN accuracy
- Answer daily Supplier Portal tickets with accurate shipping commitments
- Lead Warehousing, Transporation and Import costs to contribute Japan Global Service’s VCP
- Able to strategize and influence senior management, while at the same time, be able to engage, lead and coach working level staff to achieve the deliverables
- Synergize cross-function activity including Command/ Call-Centre team to optimally serve end-customers
5
Skills For Service & Parts Operations Manager Resume
- Drive improvement On Time Delivery cycle time, warehousing and Inventory metrics with service providers
- Builds and develops a supply base for procuring less complex and strategic materials, products, supplies and services
- Responsible for quality, delivery, supplier performance and establishing appropriate material replenishment process
- Evaluate tactical business issues, resolve problems and successfully obtain
- English proficiency in business context level
6
Skills For Category Manager, Service Parts Resume
- Microsoft user expecially Excel
- Flexibility for travel as required (<10%) within Canada; occasional travel to USA and/or Germany
- Health, vision, and dental coverage
- Paid vacation, sick time, and paid holidays
- Ensure the successful transition from high volume production requirements to low volume past model service requirements
- Monitor the customer scorecard and dispute any violations that have been falsely issued to MSD’s supplier code
7
Skills For Office Clerk / Service / Parts Resume
- Maintain past model service inventory records which drive re-order point and customer schedule attainment
- Insure dealership managers comply with Asbury policies and procedures and report to Market Controller any deviation from these policies
- Manage 3PLs for local Warehouses to stock Service parts and deliver locally and export to overseas GE affiliates’ Warehouses and Field Engineers
- Perform activities required for the portfolio: e.g. negotiations, project implementation, crisis management and total cost optimization
- Overcome road blocks to ensure delivery is made in line with internal and external customers requirements, company policy, international trade and regulations
- Influence cost effective solution in materials shipping involving all modes of transportation (trucking LTL TL, ocean & airfreight and express integrator)
8
Skills For Supervisor, Service Parts & Distribution Resume
- Lead performance review with service providers on monthly/ quarterly to drive improvement
- Ensure process improvements in customs clearance activities. Work with stakeholders to understand gaps and reduce custom clearance cycle time
- Keep abreast of market developments, best practices and drive transportation and logistics VCP initiatives and programs
- Financial responsibilities related to OP performance and accountability
- Reviews and applies technical drawings to part version identification and selection process to ensure working with most current part version. Partners with Tech Ops to review part location on aircraft, intended use, cycle count or part’s past usage hours, part failure description
- In line with Federal-Mogul Motorparts business strategy and growth objectives, plan, develop and lead category team to implement marketing strategy and initiatives, in order to support APAC market’s targeted growth in sales, market share and profitability
- Strong strategic and customer marketing orientation
9
Skills For Retail Marketing Manager, Service & Parts Resume
- Proven ability to manage multiple projects from development through to execution
- Training and assist other Tesla team members (i.e., engineering, production, sales) in locating parts within the parts catalog, and procuring parts if necessary
- Structured bill of materials (BOM)
- Change notification research and superseded parts
- Utilize graphic part data and business case results to release required service parts
10
Skills For Senior Buyer, Service Parts Resume
- Support RRT’s, campaigns, TSB’s, Reman and powertrain FFB programs
- Support past model Change Notices (CN) interplant service availability and supplier resource
- Coordinates and leads efforts to address chronic supplier performance issues and/or validation of suppliers during the early supplier selection process as part of Enterprise Product Delivery Process (PDP)
- Facilitates the quality planning activities with suppliers
- Ensuring all service parts needed to support our private label products are ordered from suppliers and procured in a timely manner. This includes forecasting and monitoring inventory and demand
- Communicating with the Product Development team, Warranty Support Team, and Warehouse to identify what parts are needed for all new private label products
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