Service Writer Resume Sample
Sonny Oberbrunner
19768 Kristofer Walks,
Philadelphia,
PA
+1 (555) 924 1742
Work Experience
Service Writer Administrator
08/2017
-
PRESENT
New York, NY
- Maintains a safe workplace program and ensures that safety is the highest priority in the workplace
- Ascertains automotive and equipment service problems by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
- Develops estimates by ascertaining materials availability, supplies, and labor using Maximo work order system
- Prepares Work Orders (WO) in conjunction with the work order planners by
- Delegate authority to competent service personnel to carry on the service department’s work in an efficient and productive manner
- Travel to customer’s offices and facilities
- Service Writer reports to the Boat Repair Shop Supervisor
- Service Writer reports to the Boat Shop Supervisor
Service Writer
07/2011
-
07/2017
Phoenix, AZ
- Skills: Mechanical knowledge of DOT approved equipment. demonstrated/proven superior customer service skills. computer keyboarding
- Basic knowledge of power generation and/or diesel engines
- Customer service skills that demonstrate the company’s Service Excellence commitment
- Prior experience using a computer and keyboard to complete work. Demonstrated proficiency in MS Office tools such as Word and Excel
- Prior experience using a computer and keyboard to complete work
- Demonstrated proficiency in MS Office tools such as Word and Excel
- Teamwork:Excellent communication skills (active listening, writing, speaking & telephone)
- Demonstrated ability to develop & maintain effective working relationships with employees, customers and co-workers
- Lighting, electrical, sign experience or any combination of education, experience, and training which provides the ability to fulfill all job responsibilities
Bike Service Writer
08/2008
-
06/2011
San Francisco, CA
- Determine specialized product needs and services by working directly with customers
- Suggest add-on sales to increase average transactions
- Provide price estimates for designated installations prior to scheduling appointments
- Keep customers apprised of work progress
- Previous RV product or camping lifestyle
- Work daily on a computer and perform internet searches as needed
- Excellent organization and follow up skills are required
- The ability to follow department procedures and policies
- Service Writer reports to the Boat Rentals Maintenance Manager
Education
Indiana Wesleyan University - Kokomo Campus
2002 - 2007
School's Degree in Computer
Professional Skills
- Strong computer and tablet skills, including but not limited to: Microsoft Windows, Microsoft Office, customer databases, iOS programs
- Strong typing and data entry skills required
- Strong organization, multitasking, and time management skills
- Strong computer skills (Excel, Word, PowerPoint, BMS)
- Time management: Managing one’s time productively and efficiently. Ability to organize and prioritize tasks
- Provide excellent customer service by demonstrating our mission and values
- Service writing experience
How to write Service Writer Resume
Service Writer role is responsible for computer, customer, mechanical, basic, microsoft, typing, research, retail, finance, credit.
To write great resume for service writer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service Writer Resume
The section contact information is important in your service writer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service Writer Resume
The section work experience is an essential part of your service writer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service writer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service writer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service Writer resume experience can include:
- Demonstrate strong organizational skills and the ability to prioritize work load
- Able to communicate complicated technical issues, with effective presentation skills
- Possess excellent customer service skills (friendly, courteous, helpful)
- 2+ excellent data entry and MS Office skills
- Strong computer skills - Outlook & Word
- Communicate effectively and professionally with all staff, vendors, visitors and customers
Education on a Service Writer Resume
Make sure to make education a priority on your service writer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service writer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service Writer Resume
When listing skills on your service writer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service writer skills:
- Delegates effectively and regularly with solid support and follow through. Uses defined processes to manage execution
- Gain superior product knowledge to effectively help customers
- Promote a safe work environment and maintaining good safety habits by using required Personal Protection Equipment
- Establish and maintain effective working relationships with Management, coworkers and customers
- Valid Class C Driver License with clean driving record
- Over 3 years, up to and including 2 years experience in a service writer’s position
List of Typical Experience For a Service Writer Resume
1
Experience For Inside Sale Rep / Service Writer Resume
- Prior experience in an Automotive and/or Diesel Parts related position
- Basic mechanical and technical vehicle knowledge and skills
- Basic 2-way radio skills
- A valid driver's license with an acceptable driving record
- Support Drivers in the highest professional manner to enhance driver experience and be the liaison between the shop and the driver
- Attention to Details - Consistently demonstrates ability to work in a thorough and detailed manner. Provides accurate, consistent information on all documents
2
Experience For Bike Service Writer Resume
- Develop a strong knowledge of Dockmaster system, Acctivate Warehouse system and SMS
- Maintain excellent Customer Relations with customers
- Schedule future maintenance sessions and advise motorists on good vehicle use
- Valid Georgia Drivers License and relatively clean MVR required
- Previous service writer/ maintenance administrative experience required
- Ensure technician workload is both effective and efficient
- Possess valid driver’s license and 5 years of clean driver’s abstract
- Attention to detail, organized and proven ability to follow up on uncompleted tasks
3
Experience For Internal Service Writer Resume
- Experience with computer based point of sales system
- Age or older with valid Drivers’ License
- 6 months experience in Shop Maintenance
- Some diagnostic equipment knowledge and hand tools experience
- Meeting and greeting customers on a daily basis
- Typing (if required) 40 wpm
- Providing support to the mechanics and sales staff
- Daily work load planning (assign jobs after consulting with shop management)
4
Experience For Service Writer Administrator Resume
- Understand DOT regulations Appendix G and actively updates job knowledge by participating in educational opportunities
- Inspect portable and truck mounted commercial cleaning equipment
- Contacts outside vendors to arrange mechanical repairs, using information given
- Computer literate with an advanced working knowledge of Microsoft Excel/Word, email (Lotus Notes), and database applications
- Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved
- Possesses a general understanding of Standard Repair Times, Engine repair practices, On highway diesel engines, and QuickService Online
- Greet Customers and start all service events by opening the Work Order
5
Experience For Service Writer Maintenance Specialist Resume
- Conduct interviews using the Service Interview Wizards for each repair event
- Assist Service Supervisors with scheduling Diagnostic Technicians
- Maintain a full understanding of Cummins warranty and policy coverage
- Has responsibility for maintaining failed parts removed from all machines i.e., customer, internal, or warranty repairs within company guidelines
- Develops positive relationships with key customers; resolves customer concerns regarding Cummins or distributor warranties; explain charges to customer
- Assist Parts Coordinators on technical questions regarding McNeilus vehicles, components and systems
- Initial point of contact for driver’s seeking shop assistance
6
Experience For Maintenance Clerk / Service Writer Resume
- Verify warranty status of all units whether the work is being performed in a Marten shop or sent to an outside vendor
- Handle all incoming maintenance phone calls
- Issue/collect keys and equipment (steering locks, accident cameras, etc.)
- Work with the parts department to make sure all parts are ordered for units needing repair
- Working knowledge of vehicle diagnostic systems and methods
- Previous position in automotive or trucking industry is helpful
- Execute daily/weekly plans by assigning work to technicians
- Reconcile Parts Awaiting Vehicle (PAV) with parts clerk to ensure available parts are applied when unit is available
7
Experience For Service Writer / Coordinator Resume
- Prompt Greeting and acknowledgement of customers (Phone and Counter Support)
- Obtain required information for equipment being serviced
- Use a consultative selling process to assist customers with additional service options that could be needed
- Assist with maintaining the Speedco culture at store level
- Basic computer and accounting knowledge
8
Experience For Service Writer / Technical Inspector Resume
- Assist with the coordination and scheduling of customer, rental and new machine service work, as directed
- Work flexible schedules including shift work, weekends, holidays and in other local shops
- Refer to PDI tracker to prepare training materials which include
- PDI checking list
- Greet every driver in a timely, friendly and positive manner as well as maintain a professional, helpful demeanor at all times
- Ascertains tractor/trailer problems and services by listening to driver-s description of symptoms; clarifying description of problems; checking vehicle maintenance records; and examining service schedules
- Experience with SAP and competency in Microsoft Excel
9
Experience For Maintenance Shop Clerk Service Writer Resume
- Create accurate repair time estimate for each repair order
- Update the Repair Order Management screens so accurate estimated completion times can be given, repairs tracked, accurate mileages maintained. Absolute attention to detail is required
- Coordinate and schedule service (including vendors), and provide accurate start and completion times
- Answer all incoming calls and communicate with co-workers by phone and/or e-mail when person to person is not possible
- Contact the driver immediately upon repair completion and answer any questions they have pertaining to repairs
- Resolve any driver complaints or concerns; if unable, report to and assist Shop Director in resolving such issues
- Maintains records for each vehicle of mileage, repairs made, maintenance work and other expenses
- Ensure the accountability of equipment
10
Experience For Service Writer, Cummins Midsouth Resume
- Capture due or overdue services
- Collect equipment usage information
- Runs full reports to make sure that cars are serviced promptly
- Make daily status updates of the vehicles maintained in the Vehicle Maintenance Facility
- Responds to service demands or emergencies, quickly and efficiently
- Maintains service logs and records of maintenance on vehicles and motorized equipment
- Keep shop screen updated with ETA’s at all times
- Create repair orders and assign work to technicians
- Answer telephone and assist callers
List of Typical Skills For a Service Writer Resume
1
Skills For Inside Sale Rep / Service Writer Resume
- Learn new skills and adapt to procedures and concepts
- Computer skills (Excel, Word, PowerPoint, BMS)
- A range of mechanical, technical and interpersonal skills
- One year service experience; or equivalent experience and/or education
- Experience in writing service tickets
- One year experience working in a similar role
- Experience writing automotive service reports
- Experience working in a customer service role in a production or maintenance environment
2
Skills For Bike Service Writer Resume
- Manage Execution - Solid understanding of how to manage execution. Manages the performance of self and others through the use of structured tools and processes
- Experience using 10 key pad systems
- Proven loyal customer base
- Very deliberate and effective cold call specialist
- Experience in parts research
- Demonstrated ability to initiate, expedite, and follow through to project completion
- Demonstrate professional attitude at all times
3
Skills For Internal Service Writer Resume
- Previous service writer experience in an automotive or heavy duty industry is an asset
- Excellent phone manner and ability to deal with customers directly
- This is a senior level position with 4 years of related work experience
- Two years of experience in a service-related role
- Experience in similar role
- Creating, entering and closing warranty claims
- Lighting and sign knowledge desirable but not necessary
- Understanding of and ability to enforce safety rules and programs
- Relaying recommended repair options
4
Skills For Service Writer Administrator Resume
- Collecting contact information from the customer to discuss repair details/options
- Preparing work orders, customer estimates, invoices and reports as required
- Scheduling customer repairs and preventative maintenance
- Communicating with customers on all aspects of repairs
- Creating invoices and reports
- Creating Diagnostic and Maintenance Appointments
- Scheduling Technicians for their associated appointments
- Frequent lifting, pulling, caring, or pushing objects or materials, up to 15lbs
- Occasional lifting, pulling, caring, or pushing of objects or materials, up to 25lbs
5
Skills For Service Writer Maintenance Specialist Resume
- Responsible for checking training materials inventory and work with supplier to ensure we are meeting customer requirement per the PDI tracker
- Schedules and notifies using departments of upcoming and past due scheduled maintenance
- Access to more than 3,000 online training courses through the Kelly Learning Center
- Hand over vehicles to customers and assist them in running the vehicle for checking purposes
- Collects mileage information and other relevant data ensuring appropriate billing
- Assists the maintenance department with sending vehicles out and scheduling warranty repairs
- Works closely with the Field Service Supervisor assisting with and providing resources to complete all service events in a timely manner
- Returns E–mails in a timely manner meeting/exceeding customer expectations
- Courteous and prompt greeting of customers, handling of inquiries and complaints
6
Skills For Maintenance Clerk / Service Writer Resume
- Assist in handling incoming service department calls
- Keep waiting customers comfortable and assist with arranging transportation as needed
- Balance daily sales including cash drawer, credit card and methods of payment during assigned shift
- Mathematics: Using mathematics to solve problems
- Visually inspects vehicles to document any external physical damage and missing parts and equipment
- Occasionally exposed to moving mechanical parts and toxic or caustic chemicals
7
Skills For Service Writer / Coordinator Resume
- Report additional issues found while performing inspection on the units
- Work with Mechanics on keeping inventory balanced
- Adheres to company policies within group demonstrating fairness and consistency
- Able to meet deadlines along with working under pressure
- Comprehend and follow standard operating procedures
8
Skills For Service Writer / Technical Inspector Resume
- Basic understanding and awareness of service processes and tools, awareness of retail service and support processes
- Well-acquainted with all tools, replacement parts, and equipment needed to repair Cummins products. Legible handwriting
- Has in a general understanding of Standard Repair Times, Engine repair practices, On highway diesel engines, and QuickService Online
- Flexible with respect to working hours
- Campaigns, SRT manuals and QuickServe online, including ability to instruct and assist technicians with
- Engage in up-selling activities to endorse vehicle add-ons
- Enter details of repair or maintenance work into the company’s ordering system for record purposes
9
Skills For Maintenance Shop Clerk Service Writer Resume
- Responsible about Quarterly dispatch of vehicles according with SOP instructions
- Makes visual inspections of vehicles in order to determine need for maintenance, servicing and repairs
- Assist with the scheduling of customer, rental and new machine service work
- Adhere to all policies, procedures and standards, including safety and health precautions
- Computer literate with an advanced working knowledge of Microsoft Office and database applications
10
Skills For Service Writer, Cummins Midsouth Resume
- Create, document, review, and close work orders in real time using RTA software
- Coordinate with dispatch on scheduling buses for PMI’s and other scheduled work
- Assist parts department with delivery of parts to mechanics and assist with creating parts requisitions for mechanics
- Ensure vehicles are being maintained in a safe, clean, and reliable manner to fulfill contractual obligations and ensure customer satisfaction
- Develops positive relationships with key customers, resolves customer concerns regarding Cummins or distributor warranties, explains charges to customers
List of Typical Responsibilities For a Service Writer Resume
1
Responsibilities For Inside Sale Rep / Service Writer Resume
- Work closely with Technicians, CSR’s, and other departments to ensure that products being serviced do not meet with delays
- Initiates the work order by conducting a thorough interview with the customer to determine performance problems and services requested
- Responsible for keeping the customer and service group notified of the status of the service event
- Create outsource forms for vendor repairs
- Call Glass Company for repairs and replacements
- Coordinate repairs with shop
- Order fuel for terminals and handle PO
2
Responsibilities For Bike Service Writer Resume
- Communications with FOX customers concerning creation of RA #’s, follow up on repairs that are in house, and technical support for all FOX Bicycle suspension products
- 401k program where employees are immediately 100% vested for both the employee and employer contributions (Jon-Don matches 50% of employee contributions up to 4%)
- Verify service contract coverage by examining records and papers; explaining provisions and exclusions
- Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician
- Prepare repair orders (RO)
3
Responsibilities For Internal Service Writer Resume
- Consult with customers on completion times and service expenses
- Maintain consistent and complete labor reports, prepare quotes, timely open & close work orders, and accurately complete narratives, as directed
- Compose, file and copy correspondence, reports, bulletins, records, and other materials, as assigned
- Gather and communicate pertinent data for the service department, parts, warranty and administration, as needed
- Answer, screen and route technical telephone calls to the appropriate staff
- Run and review reports as needed
4
Responsibilities For Service Writer Administrator Resume
- Track road calls for repeats, trends, and various reports
- Review and analyzes work order history on all work orders created, and check for repeat failures
- Communicate with diagnostic technician and assign mechanics to jobs
- Discuss bus availability and road call issues with dispatch
- Track and schedule deferred repairs and PMI’s
- Verify DBR repairs were addressed
5
Responsibilities For Service Writer Maintenance Specialist Resume
- Track preventive maintenance schedule of all buses to ensure schedules are accurate
- Generate and send reports daily, weekly, monthly and annually as required by the Client (VVTA) and Transdev
- Monitor productivity, fleet reliability and performance, and all aspects of safety
- Monitor technicians’ work performance and productivity and report to the maintenance manager
- Greets customers who enter or call the service department
- Assesses customers' needs and gathers pertinent information such as: customer/contact information, product and vehicle/unit information, complaint and/or failure details, customer interpretation of warranty coverage, etc
6
Responsibilities For Maintenance Clerk / Service Writer Resume
- Opens work orders, provides preliminary quotes, works closely with Service Supervisor to ensure customer is kept updated on the status of their repair
- Responsible for the entire workflow and successful outcome of each Service event
- Primary point of customer contact, following the Quick Serve process, including estimate creation and acceptance, work order creation, invoicing, etc., while maintaining open communication with both internal and external customers
- Completes warranty registration, claims, and responds to warranty claim information requests
- Performs on-call rotation as required
- Manage work in process to ensure Key Performance Indicators (KPIs) and departmental goals are achieved
7
Responsibilities For Service Writer / Coordinator Resume
- Fosters an environment that promotes safety, employee satisfaction, and retention
- Completes warranty registration, claims, and responds to warranty claim information requestsPerforms on-call rotation as required
- Self-motivated and flexible to work with negligible supervision
- Meet and greet customers daily
- Schedule appointments for drop off equipment to be serviced
- Answer inbound service calls
8
Responsibilities For Service Writer / Technical Inspector Resume
- Gather details about equipment to direct technicians on repair
- Collect contact information from customer to discuss repair details/options
- Educate customers on preventative maintenance options
- Contact and follow up throughout the repair process
- Investigate any warranty options
- Close work orders and collect payment
- Perform comprehensive inspection of equipment and/or vehicle for cleanliness (confirm that all identified repairs have been completed and that paper work is in order)
- Provide support to mechanics and sales staff
- Address customer questions and concerns
9
Responsibilities For Maintenance Shop Clerk Service Writer Resume
- Establish positive relationships that result in repeat business for service needs
- Follow up with customer to confirm repairs were satisfactory
- Performing a comprehensive inspection of customers equipment and/or vehicle for cleanliness (confirm that all identified repairs have been completed, paper work is in order )
- Up to $22.00 per hour
- Has extensive knowledge of office practices and procedures
- Generally coordinates and delegates work assignments for clerical employees
- Opens work request immediately upon receipt
- Closes work request immediately upon completion of quality inspection
- Runs and reviews AQR reports as needed
10
Responsibilities For Service Writer, Cummins Midsouth Resume
- Answers telephone for shop lines and schedules repair appointments
- Maintains vehicle information files
- Takes road call information, communicates with Lead Technician, Shop Supervisor, or General Manager to dispatch mechanic or outside service
- Arranges pick-up of outside repairs
- Files work orders with PM sheets, DVCR (operator write up), and maintains unit file related information
- Runs review reports as needed
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