Servicenow Architect Resume Sample
Tomasa Wiza
30242 Funk Rue,
Phoenix,
AZ
+1 (555) 534 4056
Work Experience
Servicenow Architect
04/2016
-
PRESENT
Chicago, IL
- Functional knowledge on Filed Service Management, Project Portfolio Management and HR Management
- Enterprise/large Service Management implementations experience
- Establish standards and IT Hygiene within Service now i.e. maintenance routines, development standards and code reviews
- Participate in all technical aspects of the Service Now program and solution delivery utilizing SCRUM (agile)
- Proven track record in architecting Service Now solutions and designing web-based solutions
- Working knowledge of Active Directory, LDAP and Single Sign-On (SSO) Integrations with Service Now
- Experience in custom build integrations with Service Now using MID Server, JDBC and ODBC
- Experience in defining SLA’s and OLA’s
IT Servicenow Architect
06/2010
-
11/2015
New York, NY
- Experience in configuring/customizing Amazon and VMware Service Now cloud provisioning service catalog applications
- Bi-directional integration experience with Atrium CMDB and Other monitoring tools
- Architect ServiceNow technical solutions
- Develop and analyze functional requirements for systems implementations and convert the functional requirements into ServiceNow technical design
- Perform quality reviews to ensure requirements are documented properly
- Design, Development and Implementation of ServiceNow customization including, but not limited to: core setup, workflow administration, reporting, data imports, LDAP integration, custom scripting, ebonding, and third party software integrations
- Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc
- Manage the work of ServiceNow technical team
Servicenow Architect / Consulting
01/2008
-
04/2010
Boston, MA
- Experience with implementing solutions on ServiceNow platform across various modules – ITSM, CMDB, HR, Asset, Demand & Resource and custom applications
- Understanding of key technologies relevant to ServiceNow integrations – SSO, LDAP, REST, SAML etc
- Extensive experience in an environment engaging with senior leadership
- Experience with building ServiceNow platform roadmap
- An expert providing input into platform performance and optimizations
- An architectural input into Integrations
- An advisor on options, risk and impacts on business processes
- A ServiceNow leader, mentor and technical guide to team
Education
Westfield State University
2003 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Able to rely on his/her strong analytical and problem-solving skills
- Strong leadership and workshop facilitation skills
- Building effective relationships with IT vendors and negotiation skills
- Demonstrated experience with applying and managing tasks associated with ITIL
- Demonstrated experience ensuring service performance and delivery are meeting service level agreement requirements
- Demonstrate hands on experience with designing and implementing integrations to 3rd party systems, such as SailPoint
- Demonstrated experience leading trend and performance analysis processes which drive the implementation of service improvement strategies
How to write Servicenow Architect Resume
Servicenow Architect role is responsible for security, technical, servicenow, business, architecture, interpersonal, solutions, leadership, development, negotiation.
To write great resume for servicenow architect job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Servicenow Architect Resume
The section contact information is important in your servicenow architect resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Servicenow Architect Resume
The section work experience is an essential part of your servicenow architect resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous servicenow architect responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular servicenow architect position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Servicenow Architect resume experience can include:
- Excellent communication skills with strong presentation and facilitation skills
- Exhibit the ability to operate effectively in a team selling/ working environment
- Strong interpersonal skills, customer-centric attitude
- Combine business knowledge and analytic insight with programming skills to develop applications to meet specific business requirements
- Proven problem-solving abilities and strong attention to detail and quality work output
- Experience in IT Service Management (ITSM) systems & tools – 5+yrs experience
Education on a Servicenow Architect Resume
Make sure to make education a priority on your servicenow architect resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your servicenow architect experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Servicenow Architect Resume
When listing skills on your servicenow architect resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical servicenow architect skills:
- Demonstrated interpersonal skills, customer centric attitude, and ability to deal with cultural diversity in a global team
- Strong ability to quickly learn and comprehend business processes and problems to effectively develop technical solutions to the requirements
- Effective communication skills to interact with all levels - from C-level executives to developers
- Work effectively as a team, supporting other members of the ServiceNow Platform team in achieving business objectives and providing client services
- Demonstrable Advanced Design and Trouble Shooting Skills with ServiceNow APIs
- Proactive leader recognized for team building skills and superior client service
List of Typical Experience For a Servicenow Architect Resume
1
Experience For Servicenow Solution Architect Resume
- Strong teamwork skills, with the ability to build quick and effective work relations
- Strong communication skills with internal- and external stakeholders
- Expert stakeholder management skills
- A desire to learn new technologies and willingness to share knowledge and skills with others
- Experience of handling customer interactions for detailing the requirements, Gap analysis, clarifications and participating in acceptance testing
- Structure and custom implementation of configuration management database (CMDB), including required attribute tracking and multiple source consolidation
- Demonstrate ServiceNow Depth of Knowledge across the platform including integrations with leading technologies
- Experience in back-end integration, web services and Cloud interfacing (e.g. JSON, XML, RESTful interfacing)
- Experience with large scale Discovery/Service Mapping infrastructures
2
Experience For IT Servicenow Architect Resume
- Presentations for customer (write and demonstrate) Leadership over engineers, their process estimation, consulting and tasks control
- Experience in cloud applications and security associated with cloud computing (SaaS/PaaS environment)
- Experience and understanding performance and capacity requirements
- Practical experience of setting up ServiceNow API’s and MID servers
- Work on continuous improvements by sharing experience and knowledge with the team
- Experience in IT for at least 5 years (preferably in a system integrator)
- Demonstrated ability to achieve high level of stakeholders’ Satisfaction on all engagements
3
Experience For Servicenow Solution Architect, Platform Owner Resume
- Subject Matter Expert (SME) in ServiceNow architecture – 5+yrs experience
- Experience with middleware and discovery technologies
- Good SQL & RDBS knowledge
- Deliver a positive and value-added experience to clients in every interaction
- Proven capability to work well under pressure and within tight deadlines
- Ensures product backlog has appropriate technical stories and participates in their prioritization
- Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog, Workflow, SLAs, Reporting
- Experience in development including full life cycle activities
4
Experience For Servicenow Architect / Consulting Resume
- Experience with systems integration, data mapping, report design and database design
- Domain Separation Experience
- Professional experience in design and development in ServiceNow
- AngularJS and/or JavaScript development experience
- Previous IT Service Management experience in large (Financial Services) enterprise IT environment
- Experience with ServiceNow Implementations and a documented record of at least 40 successful Phase-1 and Phase-2 Deployments or equivalent as lead
- Advanced experience in JavaScript or related application development
- 3 yor more years’ experience with ServiceNow configuration
5
Experience For Servicenow Solutions Architect Resume
- Architecture experience
- Progressively responsible and directly related work experience
- ServiceNow experience
- Experience with both ITSM and ITOM modules
- Knowledge of technical components such as LDAP, SSL, SAML/SSO and experience with Integrations into ServiceNow
- Demonstrated ability to influence and consult to garner the best step forward
6
Experience For Nds-servicenow Practice Architect Resume
- Integration experience with: LDAP, SCCM, SCOM
- Excellent knowledge of web languages: JavaScript, Ajax, HTML, CSS and ServiceNow APIs
- Strong process background specifically within the ITSM domain
- Service Portal implementation experience
- Advanced experience with ServiceNow or ITSM tool configuration and custom development
- Relevant experience in professional services or customer support operations
- ITSM systems integration and/or implementation experience
7
Experience For Servicenow Consultant / Architect Resume
- Advanced experience with ServiceNow or ITSM tool configuration and custom
- Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)
- Information technology architecture analysis experience (like security and design patters; sequence, component, and activity diagrams; UML; etc.)
- ServiceNow experience
- Experience with REST and SOAP API integrations
- ServiceNow integration and/or system administration experience
- Solutions architecture experience
8
Experience For Watson Servicenow Architect Resume
- Hands on experience of multiple implementations of the core suite of ITSM applications
- Implementation experience with other ServiceNow applications: e.g. Orchestration, Service Watch, etc
- Experience as a Technical Architect
- Strong familiarity with Service Desk Operations and Processes
- Develop strong client relationships and business opportunities
9
Experience For Servicenow Architect Remote Resume
- Experience of ServiceNow development and / or ServiceNow implementation
- Experience with ITIL, Service Management, HTML and CSS
- Experience in ServiceNow implementations
- Experience and knowledge of the ServiceNow platform development, administration, workflow and web services
- Effective communicator to the client, team members and management
- Strong knowledge of software development principles and design patterns
10
Experience For Servicenow Functional / Solution Architect Resume
- Mentoring and supporting the delivery team performing scoping activities, and reviewing their outputs
- Supporting sales calls and performing detailed scoping engagements
- Working knowledge of developing in ServiceNow, Java Scripting, AngularJS, CMDB Architecture
- Producing scoping outputs such as Statements of Work and Solution Designs
- Building proposals and designing tools and techniques for client presentation
- Working knowledge of systems and network performance and availability monitoring and analysis as well as configuration management
- Programming expertise in Java, JavaScript or other functional programming languages
List of Typical Skills For a Servicenow Architect Resume
1
Skills For Servicenow Solution Architect Resume
- Demonstrable experience and have proven ServiceNow Architecture skills within a large multi-site global financial environment
- Strong Portal development skills including HTML 5, CSS, CGI, PHP, JavaScript, D3.js, etc
- Excellent conflict management and negotiation skills to consistently achieve “win-win” results
- Experience with proven ServiceNow implementation and development experience
- Strong presentation development and Customer Presentation skills
- Strong interpersonal skills, customer-focused attitude and ability to deal with ambiguity
- Strong analytical skills and the ability to solve complex technical problems
2
Skills For IT Servicenow Architect Resume
- Advanced experience with ServiceNow and/or experience with other ESM software in a similar role (5+ years in similar role based on level)
- Strong Implementation experience on all core modules of the IT Service management product
- Proven ITSM product/solution development management experience
- Strong knowledge of, and deep experience with, ServiceNow ITSM modules, processes, data models and migration strategies
- Demonstrated experience with ServiceNow Import Sets and Transform Maps
3
Skills For Servicenow Solution Architect, Platform Owner Resume
- Experience with ServiceNow, to include extensive IT operational experience
- JavaScript / HTML experience and 2+ years of experience in ServiceNow customization and configuration in an enterprise environment
- Demonstrated ability to develop and maintain excellent long-term client / supervisor / peer relationships
- Exhibit deep sales and/or sales operations skills with a focus on profitability
- Ensures that solutions delivered have an excellent customer experience, are secure and scalable, comply with best practices and open standards
4
Skills For Servicenow Architect / Consulting Resume
- Experience in driving, supporting a governing major transformation
- Experience managing technical teams in complex, dynamic environments; collaborating with and managing teams across multiple projects
- Experience in building out ServiceNow Implementation and Support Strategies, Plans and staffing models
- ITIL Foundations Certification or existing knowledge, experience and/or training to enable attainment of certification within 90 days
- ServiceNow Administrator Certification or existing knowledge, experience and/or training to enable attainment of certification within 90 days
- ServiceNow Implementation Specialist Certification or existing knowledge, experience and/or training to enable attainment of certification within 90 days
5
Skills For Servicenow Solutions Architect Resume
- Experience with user acceptance testing (UAT), including test script creation, execution and signoffs
- Experience building and coding Configuration Management Databases (CMDB)
- Experience with other ServiceNow products including: Enterprise Service Management, Business Service Management and IT Operations Management
- Experience configuring tables, forms, views, workflows, notifications to deploy and automate IT and business services delivered
- Proven approach to choosing the right ServiceNow classes, levels, attributes and relationships
- Demonstrated understanding of ITIL practices
6
Skills For Nds-servicenow Practice Architect Resume
- Experienced in using needed tools and development toolkits to build services on an enterprise-class platform
- Create and maintain strong relationships with your stakeholder network, ensuring products and services are relevant and meet the required outcomes
- Proven success working in Enterprise level ITSM projects
- BS in Computer Science, Engineering, or Information Technology or equivalent experience
- Identifies opportunities to combine similar solution needs or consolidate existing platforms into the ServiceNow ecosystem
- Business Service mapping experience
7
Skills For Servicenow Consultant / Architect Resume
- Experience with the following modules: GRC, CSM, Sec-Ops, ITOM, HR
- Extensive experience with ServiceNow Reporting and Performance Analytics
- Experience working with ITSM solutions in an enterprise environment
- Mentors and drives ServiceNow developers in determining effective governance model and most efficient solution delivery processes
- Participate in human-centered design when appropriate to build understanding of user experience
8
Skills For Watson Servicenow Architect Resume
- System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
- Experience implementing best-practices and procedures
- Organize and prioritize development efforts, interfacing with vendors and management developers and system administrators
- Solve unique and complex problems that have a broad impact on the business requiring a solid technology design solution
- Demonstrated ability to influence and consult, while providing thought leadership to stakeholders
- MBA, BSc/BA IT or Computer Science, or equivalent related experience
- ITSM Experience: Incident, Problem, Change Management, Knowledge, Service Request Management, Configuration, Asset and Event Management
9
Skills For Servicenow Architect Remote Resume
- Enterprise Architecture Development – Skilled (ServiceNow)
- Information Security - Skilled
- IT Management – Skilled
- Service Level Management - Skilled
- Technical Specialism - Skilled
- Commercial Awareness - Skilled
- Experience and knowledge of ServiceNow client and server-side scripting, APIs
- Experience integrating multiple systems in an organization with ServiceNow through SOAP and REST APIs
10
Skills For Servicenow Functional / Solution Architect Resume
- Experience with ServiceNow configuration
- Experience with ServiceNow development
- ErviceNow development experience and 3-5 years ITSM and Java development
- Strong understanding of ITIL concepts and policies for managing information technology infrastructure, development, and operations
- Experience designing and implementing enterprise software applications
- Customer Deployment Experience leading complex ServiceNow implementations
- Experience with all Aspects of the ServiceNow Platform Architecture including but not limited to
- Advanced Platform Integration experience required including SOAP, REST, JDBC, FTP, and Scripted
- Experienced and Comfortable Presenting to large Audiences
List of Typical Responsibilities For a Servicenow Architect Resume
1
Responsibilities For Servicenow Solution Architect Resume
- ServiceNow design and development experience
- Designs effective application solutions within the agile project lifecycle
- Collaborate with stakeholders to track, prioritize, and implement enhancement requests
- Experience as a key technical resource for large scale ITSM solutions
- Experience as a ServiceNow Architect or ServiceNow Solution Consultant
- Extensive experience with Incident Management, Service Request, Problem Management, Change Management, Discovery, and CMDB
2
Responsibilities For IT Servicenow Architect Resume
- Proven successful oversight of ServiceNow implementations
- Experience in a sales or customer facing role
- Experience in managing budgets (is there a better way to say this?)
- Knowledge of new and emerging technologies and industry good practice for architecture within and related to ServiceNow platform
- Practical experience with Web Technologies (XML, HTML, JavaScript, etc.) and relational databases
- Experience with ServiceNow Content Management System
- Coordinating, administering and supporting activities related to data planning and recovery of IT projects
3
Responsibilities For Servicenow Solution Architect, Platform Owner Resume
- Creating, documenting, and communicating Architectural Information workflows to all stakeholders
- Being involved in solving moderately complex problems and/or conducting moderately complex analysis
- Managing a range of consulting activities with magnitude of revenue [amount range] [currency]
- Providing guidance to design and development resources in converting architecture to design, development and implementation
- Defining strategic solutions and tactical implementation approaches to support client needs
- Owning detailed project effort estimates and associated resource plans
4
Responsibilities For Servicenow Architect / Consulting Resume
- Understanding of various modules provided by ServiceNow with knowledge of how to integrate them together
- Leading teams in excess of [number] people
- Understanding of suite of modules provided by ServiceNow with a knowledge of how to integrate them together
- Creating integrations with 3rd party and internal tools
- Maintaining awareness of current business and industry issues / trends and incorporate into architecture design as appropriate
- Understanding of SOAP, REST, JSON technologies
- Assist in gathering and/or reviewing clients process requirements and assisting on how they map to ServiceNow, driving platform expansion and adoption
- Provide mentoring and training to peers and colleagues in the organization
- Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies
5
Responsibilities For Servicenow Solutions Architect Resume
- Participate in growing and enhancing internal process for successful client delivery
- Leads and provides design for, but not limited to: screen tailoring, workflow administration, portal design, application & data integration, custom scripting
- Architect new ways of solving problems using the ServiceNow platform
- Support and enhance reporting solutions within ServiceNow and through external reporting solutions to support business goals
- Advances architecture roadmap for business area(s) by recommending third party/cloud solutions and Prototyping initiatives
6
Responsibilities For Nds-servicenow Practice Architect Resume
- Plays an active role in creating and communicating new technical solutions to business partners
- Complete release documentation (developing and maintaining all incremental enhancements, instrumentation and functionality per module)
- Lead architecture and solution design review and development for new and existing initiatives
- Establishes auditing procedures and periodic external reviews to ensure continued system and data integrity.
- Performs solution walkthroughs with Process Owner(s) and testing team/s
- Identifies opportunities to improve the product offerings from a quality, controls & capabilities perspective while also defining best practices
- Provides leadership and participates in vetting new requirements on the ServiceNow platform
7
Responsibilities For Servicenow Consultant / Architect Resume
- Develop working relationship with internal Sales and Client Account Leads
- Support pre-sales meetings with prospective and existing clients
- Leverage and adapt existing assets for new opportunities
- Formulate testing approach, test cases and document them
- Participate / conduct code walkthroughs. Develop coding standards
- Conduct in-person and virtual training sessions for stakeholders as appropriate
- Coordination of production version updates from Calgary release through Fuji, including analysis of upgrade issues to Geneva
- Automation of routine tasks through ServiceNow including design, creation and administration of key components such as
8
Responsibilities For Watson Servicenow Architect Resume
- Actively participates in pre-sales process in scoping new opportunities,
- Complete job responsibilities utilizing predefined release and change management processes
- Contribute to continuous improvement of processes, standards, policies, working methods, and tools
- Relentless pursuit of quality and complete adherence to coding and quality standards
- Stay current with capabilities of ServiceNow platform and be proactive about knowledge sharing
- Assist in defining service management strategy for the enterprise
- Deep understanding of ServiceNow platform capabilities
- Participates in efforts to set technical direction and build capabilities in the engineering organization
9
Responsibilities For Servicenow Architect Remote Resume
- Drive technical excellence and implementation of best engineering practices for the ServiceNow Platform
- Ensures the tool planning meets the strategic need of the implementation effort
- Coordinates technology product selections and tailoring
- Supports cross team early launch planning from a technology perspective
- Identifies ongoing support and maintenance for technologies chosen
10
Responsibilities For Servicenow Functional / Solution Architect Resume
- Provides information on new and changing technologies to implementation teams
- Assist customers with understanding ServiceNow, and Agile approaches
- Designs and develops ServiceNow technical solutions, including integrations with external systems
- A ServiceNow Administrator / Architect with an understanding of core ITIL practices
- Lead requirement gathering, analysis and translate them into functional specification
- Integrations using web-services and MID server
- Any one of the following certifications
- Accountable for operational performance of support and development partners ensuring they meet their contractual obligations and relevant Service Levels
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