Servicenow Developer Resume Sample
Aracely Monahan
197 Paucek Station,
Houston,
TX
+1 (555) 820 9386
Work Experience
Senior Servicenow Developer
02/2017
-
PRESENT
Chicago, IL
- Four years of experience in Information Technology, including three years as a
- Provide cost and time estimates for assigned work packages to support the development of time tables and project plans
- Coordinate coding, testing , implementation, integration and documentation of solution
- Provide solutions that potentially impact other dependent projects and applications
- Ensure that errors are detected to avoid production outages
- Define technical specifications and solutions through the analysis of requirements
- Configure, develop and unit test new functionality or bugs on the ServiceNow platform
- Perform level 3 support on ServiceNow to identify issues within the code, working in partnership with other team members to resolve them within the agreed SLAs
Servicenow Developer
05/2013
-
10/2016
Philadelphia, PA
- IT Service Management and IT Infrastructure Library in ServiceNow
- Incident management, change management, problem management, configuration management, asset management, and other ServiceNow applications
- Database view, scripted REST API, inbound and outbound API, UI scripts, business rules, widget, and other ServiceNow Applications
- Global and scoped glide components, including GlideRecord, GlideAggegate, GlideSystem, and GlideDateTime
- Workflow configuration, scheduled task, service watch, and other ServiceNow automation and orchestration features
- Angular, Bootstrap, Java Scripting, HTML, and CSS
- Working with SNOW SME, built and engineer solutions that add value to the IT Service Management organization
- Implementation of ServiceNow core modules and applications
- Performs day-to-day, after-hours, tactical, and strategic efforts associated with ServiceNow
Servicenow Developer Intern
01/2007
-
04/2013
Boston, MA
- Work effectively within a SCRUM team and focus on sprint goal delivery
- Design and develop the platform with self-service, automation and performance in mind
- Develop using the defined best practices and standards
- Assist in the research process and function related to assigned tasks
- Meet with users to problem solve and define needs and requirements
- Assist in identifying and analyzing system solutions available through ServiceNow
- Review options with users and agree on design
- Assist in the preparation of technical specifications and documentat meeting departmental guidelines
- Perform additional analysis as needed during development and testing for tasks
Education
Silicon Valley University
2002 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Excellent open and proactive written communication skills with focus on grammatical and usability skills
- Strong javascript and SQL programming skills and experience
- Excellent verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders, including senior leadership
- Strong written and oral communication and facilitation skills to effectively work in a global environment
- Excellent interpersonal skills and ability to work effectively with staff at all levels
- Excellent written, verbal, listening, communication & interpersonal skills
- Strong documentation & record keeping skills, with attention to the SDLC
How to write Servicenow Developer Resume
Servicenow Developer role is responsible for servicenow, technical, development, design, programming, interpersonal, advanced, troubleshooting, analytical, integration.
To write great resume for servicenow developer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Servicenow Developer Resume
The section contact information is important in your servicenow developer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Servicenow Developer Resume
The section work experience is an essential part of your servicenow developer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous servicenow developer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular servicenow developer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Servicenow Developer resume experience can include:
- Excellent analytical and problem-solving skills, excellent communication skills
- Excellent analytical and logical thinking skills
- Excellent inter-personal skills including the ability to work with individuals at all levels of the organization
- Excellent communications, presentation, listening and negotiation skills
- Strong SQL and relational database design skills, especially as pertains to Microsoft SQL Server and Transact SQL
- Solid web application & web services development skills
Education on a Servicenow Developer Resume
Make sure to make education a priority on your servicenow developer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your servicenow developer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Servicenow Developer Resume
When listing skills on your servicenow developer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical servicenow developer skills:
- Solid understanding of the ServiceNow APIs and web services + experience/skills in supporting ServiceNow with multiple integrations / interfaces
- Self-motivated, can work independently or as part of a team, able to learn quickly, meet deadlines and demonstrate problem solving skills
- Excellent analytical and problem solving skills to resolve technical issues
- Problem solver – strong analytical and decision making skills
- Highly motivated to succeed, team player, fast learner with strong problem solving skills
- Strong technical and UI/design skills such as required for Service Portals
List of Typical Experience For a Servicenow Developer Resume
1
Experience For Senior Servicenow Developer Resume
- Strong organizational skills, excellent written and verbal skills
- BS or equivalent + 9 yrs related experience, or MS + 7 yrs related experience or the equivalent combination of experience/education
- Demonstrated skills in Microsoft office (Word, Excel, Outlook)
- Good communication skills: Ability to communicate ideas in both technical and user-friendly language
- Strong verbal, written and interpersonal communication skills in the English language
2
Experience For Lead Servicenow Developer Resume
- Good quantitative analytic skills, ability to work with large data sets
- Excellent communication skills with technical and non-technical team members
- Proven experience delivering production-quality server side applications in a professional software engineering role, developing in Java platforms
- Demonstrated experience with designing and configuring architectural solutions in the Service Now ITSM tool (Jakarta Release)
- Prior experience in a consulting firm or working with clients
3
Experience For Servicenow Developer Intern Resume
- Have a passion for software development and problem solving skills
- Unit and functional testing skills
- Standard coding skills - HTML, CSS
- Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
- Project management or development lifecycle skills beneficial
- Experience with ServiceNow Catalog, Change and Incident development experience
- Solid experience across Design, develop and test ServiceNow based ITSM solutions
4
Experience For Junior Servicenow Developer Resume
- Solid Hands on experience in Javascript, VSTS, Web Technologies (XML, HTML, JavaScript, Web Services, REST/SOAP and of working in a SaaS environment.)
- Service Now experience with 10 + yrs of ITSM tools experience
- Demonstrated knowledge of LDAP/Active Directory, and relevant IT architecture experience
- Good experience in agile software development (scrum)
- Demonstrate strong sense of responsibility
- Scripting/Reporting experience is highly recommended eg: Javascript, Angular, Jelly, HTML, Node.js, .Net, MS SQL
- Experience working with or developing in any one of the following programming languages: JavaScript, PHP, C#, Java, Perl, HTML or HTML
- Experience creating and maintaining customer facing portals using the Self Service Portal framework in ServiceNow
- Experience administering, configuring, developing, and customizing ServiceNow and related integrations
5
Experience For Servicenow Developer, Mid Resume
- Experience managing/leading teams and leading architecture design reviews with internal, offshore, and third party development teams
- Experience developing and configuring ServiceNow modules including PPM
- Experience in the following areas: Active Directory, Single Sign-on using: SAML 2.0
- ErviceNow development experience (including some or all of the following: Core ITSM applications, Business Rules, Client Scripts, Custom Apps)
- Extensive experience configuring the ServiceNow platform, including scoped applications and the service portal
- Strong knowledge of PowerShell and Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.)
- Experience (3-5 years) developing applications utilizing JavaScript or GlideScript
- Experience (3-5 years) Implementing and maintaining ITSM Tools
6
Experience For Servicenow Developer, Senior Resume
- ServiceNow scripting experience using JavaScript, Jelly, Glide, HTML, CSS, XML, SOAP, and Web Services
- Experience creating and configuring Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs
- Experience patching and upgrading ServiceNow to recent releases
- Experience enhancing the Service Catalog Portal and customizing service catalog requests
- Experience working in challenging and ambiguous environments
7
Experience For Managed Services Servicenow Developer Resume
- Experience delivering projects using an Agile methodology
- Experience in designing and/or defining infrastructure ‘services’ in a financial services company
- Demonstrated understanding of agile methodologies and modern programming techniques
- Experience with monitoring applications including but not limited to ScienceLogic EM7
- Experience working with the ServiceNow platform and developing workflows, automation activities, and dashboards
- Thorough knowledge and hands-on experience developing web applications using JavaScript, CSS, Bootstrap and Angular
8
Experience For IT Servicenow Developer Resume
- Have good knowledge on debugging and testing
- Experience presenting and conducting demo reviews with client stakeholders
- Create workflows in order to enable the tooling to provide strong insights and overviews in an ever evolving organization
- Recent experience in design, coding, testing, implementation, and documentation of Service Now
- Good understanding of testing frameworks
9
Experience For AEP Servicenow Developer Resume
- Service Now - experience designing and developing within the service now environment
- Prior web development/interface integration using HTML5, Javascript, CSS3, JQuery, AJAX, Jelly Scripting
- Previous experience writing Policy/Procedure regarding ITSM best practices
- Experience administering a ServiceNow instance including the group and user maintenance, ACL, UI Actions, Catalog Items, etc
- Experience integrating systems using REST and SOAP web services
- Experience working with ServiceNow support and opening of HI incidents/requests/enhancements
- Experience with ServiceNow development languages including Angular J, Glide records, Java Code, Javascript, and native scripting platform languages
- Experience in gathering requirements and implementing them
10
Experience For Servicenow Developer Lead-multiple Locations Resume
- Experience in working in an agile environment following agile practices
- Hands-on experience developing using JavaScript
- Strong working knowledge of ServiceNow ITOM Jakarta components such as Discovery, Service Mapping, Cloud Management, Event Management, and CMDB Design
- Experience with supporting clients in ServiceNow operations like User/ Group administration, reporting, Metrics, SLAs, etc
- Demonstrable Experience with working on SaaS based tools like ServiceNow with focus towards implementing ITIL practices
- Provide informal mentoring to less experienced staff
- Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTP), PowerShell, SaaS applications, network operations
- Experience in documenting code and processes in a clear and efficient manner
List of Typical Skills For a Servicenow Developer Resume
1
Skills For Senior Servicenow Developer Resume
- It is highly desired that candidates have worked in a client-facing environment previously and possess strong interpersonal skills
- Strong English speaking and written communication skills with focus on customer service
- Good written and oral communication/interpersonal skills
- Excellent ServiceNow development and administration skills
- Demonstrated ability to effectively absorb information from various sources, then analyze and examine data in detail, and draw appropriate conclusions
2
Skills For Lead Servicenow Developer Resume
- Excellent hands-on ServiceNow configuration and development experience with a proven track record of implementing solutions on the ServiceNow platform
- Demonstrated experience in identifying complex problems, reviewing information to develop and evaluate options then implementing solutions is essential
- Expert debugging, testing, and problem solving skills
- Possess the skills required to produce software, including requirements gathering, design, development, testing, and implementation
- Extensive debugging, testing, and problem solving skills
- Experience using scripting/coding languages (i.e. JavaScript, CSS, and HTML, Angular JS) or software development experience
3
Skills For Servicenow Developer Intern Resume
- Experience in designing and developing software components and having a very strong service oriented background
- In addition, organizational and problem-solving skills, a can-do attitude and the ability to adjust to changing requirements are essential
- ) of demonstrated experience administering the ServiceNow product to include upgrades and patching
- Strong communication and customer facing consulting experience
- Prior experience implementing and deploying the core suite of ITSM applications (Incident, Problem, Change, Domain Separation)
4
Skills For Junior Servicenow Developer Resume
- Experience of Extraction Transaction and Loading (ETL) tooling strongly desired
- Strong working experience in workflow design and implementation
- Strong experience in user testing and project management
- Demonstrated experience with application development using multi-tenant
- Demonstrated experience with creation of complex applications on the ServiceNow platform, including usage of ServiceNow’s client and server side APIs
5
Skills For Servicenow Developer, Mid Resume
- Application development and programming skills
- Experience in working a large scale development work on Servicenow Experience in IT Service management Implementation of Servicenow
- Experience with IT Service Management applications including but not limited to ServiceNow. Experience with Domain Separation in ServiceNow highly desirable
- Experience with Java/J2EE and JavaScript including usage of jQuery, Bootstrap and AngularJS frameworks; HTML experience
- Strong understanding of ITSM best-practice processes, with 3 years of IT Service Management experience
- Extensive skills in data acquisition and integration, including SOAP and REST
- Prior experience developing solutions across the ServiceNow platform that leverage the automation and integration capabilities of ServiceNow
- Proficient in project Management skills to be able plan development timescales and delivery phases
6
Skills For Servicenow Developer, Senior Resume
- Expertise in Design/Architecture and Development skills
- Previous experience in ServiceNow development, configuration and administration experience in an enterprise environment
- Demonstrated experience with ServiceNow integration using LDAP, MS Active Directory, ADFS, Single Sign-on and web services integrations
- Advanced analytical and problem-solving skills to contribute creative solutions to complex problems in cross-organizational efforts
- ServiceNow development / implementation / administrative experience Experience working with web technologies (JavaScript, SOAP)
- Mentors and coaches other team members, facilitates individual team member development of technical, functional, and industry skills
- Experience in prioritizing a complex and diverse group of projects; balancing project deliverables while supporting daily operational stability
7
Skills For Managed Services Servicenow Developer Resume
- Risk management experience 1+ years’ experience
- BS or equivalent + 2 years related experience, or MS + 3 years related experience
- Experience in software development with at least 3-4 years of experience in Servicenow Platform Implementation
- Min 3+ years proven work experience in shared services or IT operations environment
- Experience in systems analysis and application program development, or an equivalent combination of education and work experience
- Strong experience in ITSM Applications (Asset Management, Change Management, Incident Management, Problem Management, Service Level Agreement and CMDB)
- Communicates effectively with colleges
- Collaborate effectively with ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
- Effectively integrate with 3rd party applications through API (Jira, Slack)
8
Skills For IT Servicenow Developer Resume
- Exceptional communication skills with technical and non-technical team members -- both written and verbal
- Strong customer service and excellent verbal and written communication
- Strong JavaScript development experience required
- Strong experience with Web Services Integration (SOAP, REST, and JSON)
- Microsoft Word, Excel, PowerPoint, Access, Visio effectively and efficiently
9
Skills For AEP Servicenow Developer Resume
- Deliver information to all levels of management effectively
- Solid ServiceNow development experience
- Maintaining confidentiality, treating others with respect and upholding Company values are key attributes. Positive attitude and solid work ethic
- Scripting experience, JavaScript/Glide
- Understanding and hands on experience of Workflows in Service Now
- More than 3 years of experience working with or developing in any one of the following programming languages: JavaScript, PHP, C#, Java, Perl, or HTML
- Experience developing reports, dashboards, working with reporting tools and concepts, (Crystal Reports, Business Objects)
- Experience integrating with web services (publishing or consuming)
10
Skills For Servicenow Developer Lead-multiple Locations Resume
- Hands on experience with scripting in the ServiceNow platform using JavaScript or Jelly including: Business Rules, Client Scripts, UI Actions, UI Pages, etc
- Strong understanding of the ServiceNow platform, including: core ITSM tables, Glide, scripting, and development methods
- Experience using scripting tools and Service-Now functionality to automate routine tasks being done in Service-Now
- Overall 3-6 years’ experience in ServiceNow with proficiency in JavaScript programming, debugging, testing and web services (HTML, XML, REST)
- Experience creating, updating, and interpreting JavaScript, AngularJS and scripts
List of Typical Responsibilities For a Servicenow Developer Resume
1
Responsibilities For Senior Servicenow Developer Resume
- Have good JavaScript programming skills
- Possess strong written and verbal communication skills in order to adapt to the dynamic nature of discussions with other engineering and product teams
- Strong innovative and analytical skills. A self-starter
- Testing and debugging skills on ServiceNow platform
- Strong experience with JavaScript essential
- Five (5) to eight (8) years’ experience as a technical resource in delivery engagements; Two (2) years technical lead experience
- Proven experience in delivering ServiceNow for large organizations
- BS or equivalent + 9 years related experience, or MS + 7 years related experience
- Proactively keeps ServiceNow skills current
2
Responsibilities For Lead Servicenow Developer Resume
- Web portal development skills, such as HTML, CSS, Angular JS, bootstrap
- Experience in systems analysis and application program development, or an equivalent combination of education and work experience
- Experience in full software development life cycle: Analysis, Design, Coding, Testing, Training and Operational Support
- Experience designing, developing, implementing business applications in ITIL, CMDB, Service Catalog, SDLC, Change Management, and Incident Management
- Customization, Applications Configuration, Scripting, Exception Processing, Validation, Usability, Interfaces, etc
- Assess user skill gaps and determine user training needs, develop and deliver ServiceNow user training
- Experience working in technology consulting or development with ServiceNow
3
Responsibilities For Servicenow Developer Intern Resume
- Hands-on experience developing using ServiceNow
- Experience developing and implementing ITSM/ITIL processes and solutions from ServiceNow, HP, BMC, CA etc
- Orchestration experience and hands on with report generating using ServiceNow data
- Experience with ServiceNow, developing core ITSM modules including Incident, Problem, Change, CMDB, Asset, NotifyNow, and Asset Management
- Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge
- Configuration management experience including optimizing CMDB
4
Responsibilities For Junior Servicenow Developer Resume
- Extensive knowledge and experience of developing using Java Script, Angular JS, CSS and HTML
- Have a strong understanding of software development and business process engineering in the ServiceNow application
- Hands on experience developing using Java Script, HTML, XML, AJAX, JSON,CSS3
- Consulting experience (client facing)
- Experience writing and debugging JavaScript, Angular, HTML, and CSS
- Experience developing in: PHP, Java, Python, Ruby, .Net, or Perl
- Experience successfully delivering in an Agile/Scrum environment
5
Responsibilities For Servicenow Developer, Mid Resume
- Experience working in a ServiceNow domain separated environment
- Experience working with ServiceNow self-service portal and service catalog
- Service Portal Development - improving our customers experience
- Lead the development of new applications and modules drawing upon experience to make design recommendations for Application UI and Workflows
- Experience building software with JavaScript, Relational Databases
- Hands-on experience in ServiceNow including development, configuration, integration, and implementation with an advanced knowledge of the platform
6
Responsibilities For Servicenow Developer, Senior Resume
- Experience in ServiceNow development, administration, implementation and configuration using ServiceNow ITSM solution
- Advanced experience with Servicenow implementations and having certification is an added advantage
- Experience with discovery solutions, comfortable deploying discoveries in a multi-datacenter environment
- Experience implementing Web Service Integrations (REST/SOAP)
- Experience with ITSM development and integration, including ServiceNow or Remedy
7
Responsibilities For Managed Services Servicenow Developer Resume
- Experience of implementing data loads into ServiceNow
- Experience of implementing inbound and outbound API integrations with ServiceNow
- Experience of implementing catalog items and workflows within ServiceNow
- Experience of implementing the Service Portal on ServiceNow
- Experience of implementing discovery and reconciliation for the CMDB
- Experience configuring software on a application development platform
8
Responsibilities For IT Servicenow Developer Resume
- Experience developing workflows and business rules
- Experience developing custom applications within the ServiceNow platform from the ground up
- Experience interacting with SeviceNow via REST API
- Working with ServiceNow as an implementation consultant, solution architect, or system administrator with multi-service provider experience
- Experienced in ServiceNow integrations using different interfaces such as email, JSON, LDAP, SOAP/API, REST, SSO, and/or others
- Experience in training various groups at various levels of the organization
- Experience architecting complex solutions
- Previous experience with Database reporting tools
9
Responsibilities For AEP Servicenow Developer Resume
- Experience in writing test cases, automated tests in ServiceNow
- Experience with IT service management (ITSM) development and integration, including ServiceNow or Remedy
- · Experience in requirements gathering & analysis, solution design, development task management, quality assurance and release methodologies
- Experience with Web technologies, including JavaScript, Ajax, HTML, or CSS
- Strong working knowledge of various ServiceNow components such as Service Desk and Service Request Management
10
Responsibilities For Servicenow Developer Lead-multiple Locations Resume
- Good understanding of Relational Databases and database query language
- Have good understanding of the ServiceNow product suite and capabilities
- Work on continuous improvement by sharing experiences and knowledge within the team
- Strong JavaScript development background including: core language and 3rd party libraries
- Solid understanding of SOAP web services
- Experience working with as a Service-Now Developer
- In-depth experience with the following ServiceNow modules: Incident, Request, Change Management, Service Catalog, CMDB and Asset Management is needed
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