Services Business Analyst Resume Sample
Samantha Boyer
99528 Balistreri Flats,
Detroit,
MI
+1 (555) 672 3965
Work Experience
End User Services Business Analyst Team Leader
08/2016
-
PRESENT
Los Angeles, CA
- Conduct Mining Process Framework(MPF) based (on site) technical assessments that deliver new business growth and/or cement GEOVIA’s technology and services footprint
- Deliver classroom training and implementation projects
- Project and Technical support for partners
- Technical Consulting & Product Support
- Enhance Center of Excellence (CoE) consulting practices
- Mentor/Coach junior staff as required
- Participate in cross-brand project initiatives to derive new go-to-market solutions
- Provide feedback on product direction, improvements and enhancements
- Provide Level 2 support to achieve high level customer satisfaction
Services Business Analyst
07/2009
-
03/2016
Houston, TX
- Contribute to CoE business development strategy and services profitability
- Participate in the preparation/review of services proposals, bids and tenders
- Initiate, maintain and build client relationships
- Development & Financial Contribution
- Effectively and timely completes all individual deliverables
- Effectively manage customer engagements/project deliverables including – master schedule, Statement of Work, deliverable templates, shared library, expenses, and project status reports
- Able to effectively identify and analyze, articulate potential project risks and escalate as required
- Able to effectively manage project accounting
- Develop and conduct Customer Satisfaction surveys (baseline, ‘event’ driven and periodic) and other feedback tools
Global Seed Production Services Business Analyst
03/2005
-
04/2009
Philadelphia, PA
- Collaborate with GS Re-engineering, Products and Regions to identify Satisfaction baseline, targets and track ‘performance improvement’ activities to improve Customer Satisfaction
- Able to manage your own time, prioritising tasks in the face of changing and conflicting demands
- Able to build and maintain effective and productive relationships both internally and externally
- Attention to detail with a thorough approach and a desire to provide a quality service to our customers
- Able to influence internal and external stakeholders at all levels
- Good analytical skills with a pro-active approach to problem resolution and decision making
- Embraces change and seeks continuous improvement
- Flexible in working and staying away from home during projects
- Well presented with a professional approach
Education
University of Oregon
2000 - 2005
Bachelor's Degree in Quantitative Field
Professional Skills
- Excellent communication skills and MS Office skills including spreadsheet and database applications
- Strong analytical skills with the ability to translate business requirements into technical solutions, and outstanding interpersonal skills (written & verbal)
- Strong planning, analytical and time-management skills
- Proficient interpersonal skills necessary to establish and maintain effective working relationships
- Intermediate Excel skills, including ability to create SQL queries
- Basic German Skills are an advantage
- German Skills are an advantage
How to write Services Business Analyst Resume
Services Business Analyst role is responsible for business, interpersonal, technical, collaboration, analytical, reporting, securities, training, security, analysis.
To write great resume for services business analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Services Business Analyst Resume
The section contact information is important in your services business analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Services Business Analyst Resume
The section work experience is an essential part of your services business analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous services business analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular services business analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Services Business Analyst resume experience can include:
- Communicate effectively with internal teams and external clients/partners to deliver product information, properly managing client’s expectations and prompt status updates as necessary
- Multi-input information gathering and analysis and detailed analytical skills
- Experience in bank securities processing operations
- Experience using InTrader products and services
- Financial Services product structuring and commercial management experience
- Demonstrates attention to detail ensuring seamless delivery of service
Education on a Services Business Analyst Resume
Make sure to make education a priority on your services business analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your services business analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Services Business Analyst Resume
When listing skills on your services business analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical services business analyst skills:
- Strong analytic skills with the ability to translate business requirements into technical solutions, and outstanding interpersonal skills (written & verbal)
- Demonstrate good judgment in issue escalation, using appropriate resources
- Prior experience in software industry, specifically in Quote to Cash processes
- Exceptional financial acumen and negotiation skills
- Support renewals quoting, new software license quoting, deal management or account management experience
- Experience supporting and engaging with channel partners, end user customer and sales
List of Typical Experience For a Services Business Analyst Resume
1
Experience For IB Services Business Analyst Resume
- Actively keep up to date on the Fieldglass application’s functionality, proper configuration in relation to specific client/partner needs and ultimately become an expert in the Fieldglass application
- Communicates effectively and proactively with internal stakeholder to ensure information is received logically, consistently and in context
- Develop testing requirements and plan to validate application changes and supporting business processes
- Coordinate delivery of business solutions and supporting processes according to business priorities and IT specifications
- Support beta testing, end-user testing and validation by business unit for new or revised applications
2
Experience For Global Seed Production Services Business Analyst Resume
- Relevant work experience, supporting a software application
- Research/analyze current/emerging technologies/vendor services in support of business priorities and objectives
- Provide meaningful and consistent communication/reporting by distilling data into useful information and highlighting exceptions, required actions
- Conduct business needs analysis against existing technology and supporting processes to determine if area of focus is IT or business-related
- Ascertain that newly implemented/revised applications and supporting processes are meeting end-user requirements and business objectives
- Evaluate proposed changes to existing applications to identify potential adverse impact upon operations
- Perform modeling of business and system processes based on findings through use-case scenarios, workflow diagrams, and data models
3
Experience For Connected Services Business Analyst Resume
- Build commercial model while appropriately managing risk and reward
- Management of renewal case requests in CRM
- A strong knowledge and advanced skills in MS Excel, Word, PowerPoint, & Outlook is required, as well as a solid work ethic and dedication to producing high quality accurate work
- Direct development of visualization, and user experience elements of solution design
- Consult with client to ascertain and define client’s specific business problem to be solved or business objective to be attained. Determine scope of work necessary to obtain the overall business objective
4
Experience For End-user Services Business Analyst Resume
- Advise client on alternative methods for solving specific business problems or attaining specific business objectives
- Consult with client and prescribe best practical use of SunGard products and services, either standard or custom, to meet overall business objectives
- Analyze data to determine solutions such as the need to implement alternative processes and procedures, changes to existing processes and/or procedures, modifications to existing applications or systems or implementation of new applications or systems
- Prepare documented business user specifications that translate client’s need to create new customized software applications to accommodate client’s objectives
- Experienced with the use of Microsoft Office products such as Word, Microsoft Projects, Excel, PowerPoint, and Outlook
5
Experience For Credit Services Business Analyst Resume
- Work knowledge of Access, Crystal Reports, or SQL
- Works with clients and other consultants to formulate plans outlining steps required to develop the program, uses structured analysis and design. And submits to end-users for approval
- Train less experienced employees within assigned area(s)
- Conduct business needs analysis and gather business requirements
- Assist business unit(s) in process definition and act as consultant to improve business processes Collaborate with business unit(s), other technology areas and vendors to identify alternative solutions and translate operational needs into IT specifications
6
Experience For Financial Services Business Analyst Resume
- Assemble and present business requirements, functional specifications, and project statements
- Monitor activities of assigned projects to ensure project remains on schedule and within approved scope/budget
- Execute formal change management process to adjust project scope, budget or schedule as needed
- Provide support to end-users on features and functions of applications for assigned area(s)
- Collaborate with third-party vendors to resolve project or support issues
- Qualify Financial Services opportunities in the region
- Develop the commercial value proposition for Brightstar and potential customers
- Negotiate commercial deal terms for all Financial Services opportunities in region
- Protect product margins and drive integrated product bundles
7
Experience For Professional Services Business Analyst Resume
- Identify new commercial opportunities and open new customer segments and markets
- Collect, consolidate, and analyze various types of data (examples include headcount, project delivery, budget/forecast/actual project cost and IDSW cost, budget/forecast/actual cost by investment category, utilization) and follow up on discrepancies and anomalies
- Provide project and/or program management for cross-functional/product initiatives
- Assist in the development, documentation, rollout and governance of internal processes, standards and best practices related to project management and business operations
- Assess various systems for data accuracy and adherence to organizational standards; facilitate and drive required updates
- Work on other ad hoc projects and data requests
8
Experience For General Services Business Analyst Resume
- Ability and willingness to meet aggressive deadlines
- Collect and consolidate various types of data (examples include Project Health, Forecasting, resource, and other project attribute data ) and follow up on discrepancies and anomalies
- Provide project and/or program management support
- Assist in the development, documentation, rollout and governance of internal processes, standards and best practices related to the business operations of the Professional Services team
- Prepares financial and operational information
- Acts as liaison between services staff and other internal organizations to resolve project set up, billing, commission, revenue recognition and other related issues in order to ensure compliance
- Develops and maintains business models for services capacity, scheduling and forecasting both revenue and cost, to ensure accurate financial forecasting
- Obtains necessary data required to complete analysis in support of key initiatives
- Translate high-level business requirements into functional specifications for input into application activities
9
Experience For Field Services Business Analyst Resume
- Interact with subject matter experts, application development, implementation support and production support staff to define functional specifications that meet user requirements and are technically appropriate
- Create and write stories based on analysis of business requirements
- Provide implementation and post implementation support
- Coordinate and report on project progress and accomplishments
- Write knowledge articles and documentation that describes features and functionality for technical and business users
- Defines project purpose and cost/benefit analysis for initiatives and projects
- Gathers data for analysis and reporting. Creates baseline opportunity, financial, TCO, ROI and other data models. Analyzes output and reports to customers and leadership
- Provides thorough communication internally within the department and externally to assigned projects
- Runs with business operations and analytics needs as pertaining to: current projects and initiatives, ad hoc information requests, new data center builds, data center expansions, and business case development for tools and resources
10
Experience For Integration Services Business Analyst Resume
- Establish and execute against a consistent operating cadence and methodology i.e. Sales stage process & forecasting, impact of PS to MRR, execution of the process that are designed by business management
- Develop robust analytics and reporting capabilities that provide insights to PS leadership, recommend metric sets that can be used to review and predict the health of the business and performance
- Monitor monthly/quarterly forecast and respective activities associated to current and future pipeline. Manage and provide visibility around leading indicators of future pipeline development and revenue generation
- Coordination of testing with Operations staff and/or business units
- Communication with vendor regarding maintenance, as well as defect management
- Conduct standard TCO’s and churn risk analysis. Creates TCO white-papers for customer presentation and consumption
- Work with Rackspace leadership to identify business needs, challenges and opportunities
List of Typical Skills For a Services Business Analyst Resume
1
Skills For IB Services Business Analyst Resume
- Strong analytic skills in combination with sound business acumen and commercial proximity; mastery in Excel
- Excellent verbal and written communication skills in English; additional languages are useful
- Strong communication and collaboration skills; Be a self-starter who can anticipate business needs and fulfill on them in a proactive manner
- Strong communication skills: written, verbal, and interpersonal
- Facilitation skills necessary to elicit ideas and promote discussion
- Deep analytical thinker with experience in deriving business insights from data analytics
- Experience in developing robust software applications to specification
- Experience working in transnational companies (+18 months)
2
Skills For Global Seed Production Services Business Analyst Resume
- Experience in Renewals Standard Quoting (+12 months for Internal Employees)
- Demonstrate ability to deliver individual and lead team based mining technical studies
- Good technical knowledge on products used in the end-user desktop environment
- Demonstrate expert product knowledge, its functionality and application to industry
- Experience in a previous role ideal
- Experience in business analytics and data science
- Strong Microsoft Office expertise – Advanced Excel, PowerPoint, Outlook
3
Skills For Connected Services Business Analyst Resume
- Comfortably operate in ambiguity
- Quality – Standards Experience
- Industry and/or implementation experience
- Conduct outside-in and inside-out research and analysis to identify Client’s Mission Critical Priorities and map them to best of Gartner assets
- Experience in Financial Services commercial management roles in a reputable financial institution
- Experience in project management, coordination, and reporting or business and financial analysis
- Set priorities, take initiative and is self-motivated
- Test and validate that stories were developed to business requirements
- Getting and staying up to date around market trends, competitive topography, interesting things that are happening in your target market
4
Skills For End-user Services Business Analyst Resume
- Working knowledge of two or more of the following – R, Python, SQL, VBA Macros, MS-Access, Power BI
- Participate in the process of preparing and providing estimates and negotiating contracts for work to be performed for the client by Customer Services
- Creative ability to represent data and information in compelling, simple and exciting ways
- Advanced technical knowledge of financial systems modeling, forecasting, and analysis processes; able to detect patterns in data
- Make decisions in a thoughtful and analytical manner - identifying options and potential issues and determining the best course of action
- Analyse requirements and produce process models using modeling tools and techniques
- Basic to intermediate working knowledge on the following Microsoft or similar software packages – Word, Excel, Internet Explorer, Outlook, web sites
- Specialized: business rules modeling; develop and executing acceptance test plans
5
Skills For Credit Services Business Analyst Resume
- Prepares functional specifications, assists developers with unit testing, performs functional testing, assists customers with implementation plans
- Assist in analysis and reporting of testing defects
- Curious about applying new technologies and a keen interest in Microsoft products
- Input and author sales decks, sales messaging and collateral
- Creation of compelling and simple to understand collateral and documentation – primarily PowerPoint
- An ability to constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
- Graduation in Engineering, Maths or Statistics from Tier 1 institutes like IIT, NIT, BITS, ISI etc
- Detail-oriented with high personal standard for quality and accuracy along with a strategic mindset to interpret and bring out the ‘so what’ from data
- Modify communication approach and style to various audiences, comfort in speaking with executives and individual contributors alike
6
Skills For Financial Services Business Analyst Resume
- Advanced understanding of overall financial function and interrelated components
- Develop GS communication templates for standard GS communication practices inclusive of policy and operating procedures for Business Office
- Publish periodic interviews with GS SLT members and other team members focusing on meaningful topics
- Reverse engineer existing process definitions
- 1) tracking the services that are sold
- 2) ensuring services that are delivered are paid for and
- Project Consulting and Project Delivery
- Properly document results of analysis and obtaining internal team and external clients/partners’ sign-off on solutions and/or processes
7
Skills For Professional Services Business Analyst Resume
- Efficient preparation and processing of ELA renewal Quotations in collaboration with account manager, with specific focus on
- Conduct analysis to determine best methods for obtaining customers overall objectives
- Prepares project reports, meeting minutes, project plans and schedules, implementation plans, and other documentation as required
- Proficiency with MS office applications including advanced knowledge of Excel and PowerPoint
- Develops and documents common methodology for producing TCO and ROI analysis for projects. Creates repeatable models and processes
- Lead the definition and realisation of detailed business requirements through collaboration with the business, IT and other 3rd parties and support the delivery of those requirements
8
Skills For General Services Business Analyst Resume
- Design and document solution in consultation with relevant SMEs across the business and get relevant sign offs from respective team members
- Lead detailed business analysis with IT and business stakeholders which might include investigation into processes, systems, data flows, error codes, reporting, solution definition and design, change management and communications
- Work in collaboration with project sponsors and other stakeholders within the business to ensure shared ownership for the delivery of project outcomes and benefits
- Lead the development of change projects to realise the key capability requirements of the future operating model
- Work cross functionally and influence without authority
- Drive to learn and grow in the role
9
Skills For Field Services Business Analyst Resume
- Human factors and ergonomic input into dashboard design
- Web site design and HTML 5
- Bachelors: Tier 1 schools only
- Exposure to Leam, Six sigma, process improvement projects would be an added advantage
- Travel abroad as needed
- Proficient writing skills to formally document and present analyses and proposals. Demonstrated ability to interact primarily with peers, supervisors, application end user managers, with local IS personnel, and to work cooperatively in a teamwork environment. The ability to occasionally interface with senior management for information exchange
- Passion, social and team skills, energetic and visual acuity are key qualifications
- Express complex quantitative concepts to non-financial audience
10
Skills For Integration Services Business Analyst Resume
- Proactively identify and address potential roadblocks and mitigate risk
- Drive consensus in teams. Results-driven
- Multi-task support between various applications and the interfaces to/from those applications
- Develop effective strategic communication channels, tools and content targeted for Customer Experience & Feedback, Global Products/Services and Regions, Internal/External communications. ,newsworthy articles, presentations, town halls, special events and web and social media content
- Develop approach for promoting GS ‘Brand’ and implement through Citi standard tools and channels such as Collaborate and intranet; Coordinate and implement ongoing maintenance of intranet site and Collaborate with fresh content
List of Typical Responsibilities For a Services Business Analyst Resume
1
Responsibilities For IB Services Business Analyst Resume
- Design and prepare executive level presentations, reports and serve as quality assurance of regional / product specific presentations
- Develop and publish GS written communications such as a awareness messages, articles for various internal and potentially external publications
- Liaise with communication teams from Corporate, Operations & Technology (O&T), Enterprise Infrastructure (EI), and Citi Shared Services (CSS) to ensure appropriate adherence to Citi branding and communications guidelines as well as to ensure communications and marketing activities are reaching the broader Citi organizations as needed
- Formalize communications policies and practices across regions and standardize where appropriate, e.g., Product and Regional newsletters
- Facilitate continuous improvements to communications across GS
- Create and publish meaningful original content to ‘Tell the GS Story’
2
Responsibilities For Global Seed Production Services Business Analyst Resume
- Serve and participate on the CSS Communications Council and all other Citi Communication Councils
- Provide process implementation estimates – both effort and timescale
- Provide BAU process cost estimates
- Verification of design exhibits against requirements
- Occasional travel to Raleigh, NC office and client sites
- Produce engagement plans for clients that connect Gartner product offerings to client needs by working with Client Partners, thereby displaying value we could provide
- Conceive, build and continuously enhance systems and tool as a Business Product Owner that would enable our Service associates to engage the clients in an operationally effective way
3
Responsibilities For Connected Services Business Analyst Resume
- Innovate on initiatives that would save time for our Service associates allowing them to call and engage more clients
- Find opportunities to automate content or process and working with IT so it could lead to productivity increase and time savings
- Innovate through analytical methods ways to improve productivity in any of our initiatives while automating to retain/improve quality of recommendations
- Streamline processes with stakeholders across initiatives so there is a productivity gain in our initiatives
- Identify opportunities to improve productivity through automation in the outside-in analysis initiative
4
Responsibilities For End-user Services Business Analyst Resume
- Collaborate with Data Science teams to continuously seek and learn new ways to solve problems
- Identify opportunities to improve templates for outside-in’s, proposal etc. by analyzing how Service and Sales is leverage what we products Vs. what they share
- Measure impact of the OSI and other initiatives in a quantifiable way, thereby leading to business process improvements and new initiatives for retention uplift or cost savings or time savings
- Communicate to stakeholders and senior management on updates related to your initiatives
- Apple APP development
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