Services Manager Resume Sample
Kadin Deckow
8229 Delaney Station,
Houston,
TX
+1 (555) 435 9199
Work Experience
Services Manager
02/2017
-
PRESENT
New York, NY
- Establish and maintain a high profile within the Firm
- Promote the capabilities and resources of the Production and MDS teams to client business units
- Schedule and attend regular meetings with key clients to understand changing business needs, discuss BU spend, initiatives and proactively solicit service feedback
- Maintain partnership relationship with internal stakeholders such as IT, CREM, Health & Safety, Corporate Security, Information Security, GWS and Operational Risk
- Draft client facing service announcements and updates such as email updates and posters
- Maintain and update regional CIM Twiki pages
- Establish and maintain strong relationships with CS EMEA branch managers and BU stakeholders to ensure that we understand and support the unique requirements of the branch network
- Exceed client expectations and service needs as the primary contact for STAPLES Center
- Build and sustain positive relationships with STAPLES Center clients through direct and indirect communication
Soft Services Manager
05/2012
-
09/2016
Philadelphia, PA
- Act as the primary Premium Seating ‘Manager on Duty’ during scheduled STAPLES Center events and ensure that all member questions and/or issues are resolved using best judgment
- Attempt to achieve first-contact resolution of client issues to ensure they are resolved quickly and effectively
- Accountable for running an effective Account Service Plan including monthly touch points actively recorded in CRM. Maintain that plan with the Director of Premium Services
- Support all special events such as client road trips, receptions, outings, conferences and other events hosted by Premium Seating
- Work with Premium Seating Vice President and Premium Services Director by developing a renewal plan for assigned accounts in their final year. Position eligible for renewal incentives
- Support the Premium Seating Ticketing department in obtaining outstanding payments for accounts and working with clients on setting up approved payment plans
- Responsible for arranging repair and maintenance schedules, conducting inspections and coordinating new signage for Private Suite accounts
- Client catering / hospitality
Convention Services Manager
09/2005
-
03/2012
Los Angeles, CA
- Responsibility for ensuring that prospective investors meet eligibility, compliance and anti-money laundering guidelines during the processing of investor-related transactions
- Set the development schedule to ensure that AIS is keeping pace with market developments and competitor product service offerings
- Support the retention and growth of existing revenue streams, and provide the highest level of customer service through proactive problem resolution and by demonstrating the Company's core values
- Builds program plans and maintains program record. Works with the core
- Manage on-going business projects, relationships and people to execute business priorities associated with transaction process automation, expansion of transaction offerings to enhance TCF’s customer experience and the implementation of new technology solutions
- Annual User Productivity Survey
- Client Relationship Assessment Scores
- Savings to annual budget
Education
Washington Adventist University
2000 - 2004
Bachelor's Degree in Business
Professional Skills
- Excellent interpersonal skills including strong decision making, communications (verbal and written) and negotiation skills
- Strong organizational skills, strong time, workload and project management skills
- Strong communication skills, inclding good influencing skills
- Strong communication skills, including good influencing skills
- Strong catering sales, strong self-direction, able to prospect, excellent computer and telephone skills
- Strong project management skills with experience in organising, planning and executing projects from the envisioning stage through to implementation
- High-potential/high-performing leader with demonstrated management, coaching and associate development skills with experience handling escalated issues
How to write Services Manager Resume
Services Manager role is responsible for interpersonal, organizational, leadership, english, customer, microsoft, computer, business, excel, software.
To write great resume for services manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Services Manager Resume
The section contact information is important in your services manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Services Manager Resume
The section work experience is an essential part of your services manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous services manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular services manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Services Manager resume experience can include:
- Demonstrated problem solving and decision making skills, strong networking skills and ability to deal effectively with conflict, attention to detai
- Excellent customer service skills and great experience working cross functionally
- Excellent communication, presentation, and interpersonal skills including the ability to lead project teams or work as an effective team member
- Strong written/verbal communication skills, effective presentation, and facilitation abilities
- Good organizational skills: has the ability to prioritize tasks and to manage the workload by her/his own initiative
- Good time management and negotiation skills with the ability to handle multiple priorities
Education on a Services Manager Resume
Make sure to make education a priority on your services manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your services manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Services Manager Resume
When listing skills on your services manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical services manager skills:
- Excellent communication skills(verbal and written) and interpersonal skills
- Excellent oral and written communication skills with the ability to effectively influence others
- Utilize standard business application software. Strong Microsoft Office Software skills: Word, Excel, PowerPoint, Outlook. Visio skills beneficial
- Ideally have prior prior law enforcement, corporate security, investigative experience or military experiences (4+ yrs of experience)
- Strong interpersonal skills for interacting and communication skills for business partners and senior management
- Proven organizational skills, with ability to manage competing priorities
List of Typical Experience For a Services Manager Resume
1
Experience For Soft Services Manager Resume
- Strong Windows 7/10 and OS X skills with demonstrated experience in independently troubleshooting hardware and software problems during critical moments
- Demonstrated high level of confidence in making strategic decisions, good judgement, and innovative and creative problem solving skills
- Proven experience effectively leading diverse teams to exceed goals
- Proven leadership experience with demonstrable people management and development skills
- Good oral, written, IT and numerical skills. Experience in Word, Excel and Powerpoint
- Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast paced heavily matrixed environment
- Demonstrated experience developing, prioritizing and executing strategic plans to deliver results and achieve operating objectives
- Excellent experience working with cloud providers and excellent understanding of cloud contracts, SLA’s and OLA’s
2
Experience For Event Services Manager Resume
- Good oral communication/interpersonal skills are necessary including the ability to communicate plans
- Solid problem solving skills are required on occasions to deal with customer conflict
- Good decision making skills are essential
- Experience required within the Hedge Funds Industry, including direct contact with clients and proven management experience
- Excellent verbal and written communication skills; fluency in English is required
- Excellent written and verbal communications skills in Italian and English
- Strong presentation, written and spoken communication skills in English required
- Excellent oral and written, communication and negotiation skills
3
Experience For Convention Services Manager Resume
- Good verbal and written communications skills in the English language
- Organizational skills are a top priority and ability to plan events for the foreseeable future
- Exceptional communication and strong interpersonal and influence skills
- Extremely strong written, verbal communication and presentation skills
- Excellent communication, time management, customer service and organizational skills
- Good verbal and written communication skills required in order to prepare various communications
- Ensuring that the team collaborates effectively with all IT colleagues
- Demonstrated experience working with personal computers, word processing and Microsoft Excel
- Advanced written and verbal communication skills, including report writing
4
Experience For IT Services Manager Resume
- Demonstrated experience in production, project management, planning, and implementing new product rollouts
- Experience of Contract Mobilisation or ability to demonstrate tenacity during challenging periods
- Proven ability to develop effective relationships across divisional lines and to work with all levels of the company, including senior management
- Handle changing priorities, deal with ambiguity and use good judgment in stressful situations
- Effectively manage and motivate teams including the ability to constructively give and receive performance feedback
- 12 – 15 years of professional services experience with at least 3-5 years of experience in leading business/service delivery
- Valid Texas Driver’s License with good driving record
- Communicate effectively across a diverse audience, including internal and external customers
5
Experience For Shared Services Manager Resume
- Effectively and strategically manage business segments of responsibility to protect primary revenue stream that comes from gaming
- PC skills including MS Office & Dynamics CRM
- Research experience including 2+ years managerial experience
- Analytical and problem solving skills with ability to interpret potential control issues
- Proven Project/Program management work experience (cost/budgeting, schedule, risk evaluation, project/program execution)
- Prior experience of working on a TFM contract
6
Experience For Student Services Manager Resume
- Experience of working with Profit and Loss Accounts, experience of Change Management
- Efficiently and effectively tackle complex projects to drive support at scale
- A motivated experienced HR Shared Services Manager with 3-5 years of supervisory experience
- Work effectively within a highly regulated matrix organisation
- Prior project management experiences. Be able to manage multiple projects from end to end
- Strong experience in at least two of: Windows, Linux and Macintosh operating systems
- Experience leading and managing projects from start to finish, including specific experience in tight timeline, and/or crisis environment
- Fluent or Advanced English communication skills (verbal and written)
7
Experience For Workplace Services Manager Resume
- Basic to intermediate computer skills, knowledge of Microsoft Office programs
- Demonstrated job-related experience within a higher education or large corporate campus environment
- Proven experience of managing a team ideally within the fashion or retail industry or in professional services
- Advanced MS office skills, particularly Power point, Excel and Word
- Strong ability to develop effective processes
- Leadership of a multi-disciplinary, multi-site team to cost effectively deliver high quality services to the team’s customers
- Demonstrated focus on quality and improving the customer experience
8
Experience For Senior Services Manager Resume
- Possess strong RBOs and variable data knowledge to work with cross functions to ensure efficiency , effectiveness and professionalism on invariable data set up
- English skills - Fluent written and conversational English, Cantonese and Mandarin
- Track record of Influencing skills
- Computer Skills – Word, Excel, PowerPoint
- Effectively represent department in meetings with retail executives, law enforcement, and professional associations
- Drive a high performance culture through strong leadership and effective people management
- Experience working with partners and global stakeholders to develop strong relationships, obtain regular feedback, share roadmaps and strategies
9
Experience For Project Services Manager Resume
- Demonstrated experience managing a team of customer service professionals
- Experience and demonstrated expertise in supporting the sales of professional services
- Plans, staffs, mentors, develops and evaluates the skills and capabilities of the team members
- Demonstrate a good understanding of the Major Offshore Projects market such as major engineering and construction contractors of subsea equipment and floaters
- Strong personal initiative, proven decision-making ability, integrity, and confidentiality
- Demonstrate experience with various contract and compensation types
10
Experience For Quality Services Manager Resume
- Organizing, evaluating, and presenting information effectively to varying size groups, both orally and in writing
- Effectively and professionally communicate and collaborate with all levels of the organization and peers to reach common goals
- Sales skills and ability to work well within a team atmosphere
- Ensure that adequate support and training is provided to all direct reports to ensure that they can undertake their role effectively and efficiently
- Effectively communicate to your team, other departments, and clientele via various methodology
- Computer skills, Microsoft Office, Delphi, MeetingMatrix, and Micros POS system
List of Typical Skills For a Services Manager Resume
1
Skills For Soft Services Manager Resume
- Good presentation, influencing and motivation skills, with experience of managing multi-skilled engineering teams
- Strong marketing/services skills and ability to teach / mentor service skills to a diverse team
- Strong technical skills, experience in managing and manipulating databases and datasets
- Strong critical thinking skills and ability to make effective decisions during critical events
- Demonstrated strong leadership skills, judgment and individual decision making ability
- Demonstrated experience in areas of responsibility while effectively supervising employees
- Demonstrated strong problem-solving skills with the ability to develop creative solutions
- Demonstrated excellent planning skills
- Excellent prioritization, consultative, and analytical skills
2
Skills For Event Services Manager Resume
- Good oral, written, IT and numerical skills. Experience in word, excel and Power point is desirable
- Refined verbal communication skills and customer service skills
- Proven experience including problem solving, research and analysis including strong analytical and quantitative statistical abilities
- Excellent problem-solving and change management skills with a focus on maintaining and developing relationships and partnerships
- Strong problem solving, negotiating and conflict resolution skills
- Excellent inter-personal, influencing, presenting, organizational, verbal and written communication skills
- Strong meeting planning and facilitation skills with the ability to navigate both functional and technical topics of conversation
- Good understanding of programming and database skills
- Proven ability to provide excellent customer service in high-pressure environments while successfully handling multiple competing priorities
3
Skills For Convention Services Manager Resume
- Prior experience in the hospitality field with specific experience in catering sales and event coordinating
- Good presentation skills for metric and analysis reporting and educating the business on procurement thru accounts payable processes
- Demonstrated coaching and counseling skills to develop a motivate Cast to deliver an exceptional level of service
- Strong working knowledge of office equipment and computer skills using Microsoft Outlook, Word, Excel, PowerPoint, Adobe, and similar programs
- Demonstrate strong leadership and experience of managing managers
- Proven ability to effectively manage fast paced and rapidly changing solutions
- Critical Thinking skills - have demonstrated abilities to make critical decisions
4
Skills For IT Services Manager Resume
- Solid Computer Skills – working with MS Office suite
- Responds effectively to guest inquiries related to MGM Springfield and providing excellent guest service
- Effective interpersonal skills to anticipate the needs of event organizers and for relationship building with clients and partners
- A self-starter, with strong decision-making skills and ability to work under pressure
- Strong planning and organizational skills and ability to multitask
- Has a proven record in the full range of management and leadership skills, consistently delivering great business outcomes
- Effective management skills (upwards and downwards)
- Exceptional organizational skills. Ability to make good decisions and manage several processes in a fast paced environment
5
Skills For Shared Services Manager Resume
- Strong self-motivation skills, affinity with numbers and driven to achieve results
- Strong negotiation and closing skills are essential
- Make quick, rational decisions and effectively communicate and operate in a stressful environment
- Excellent communication skills & the ability to build rapport with all levels in every capacity, responding positively even to the toughest challenge
- Good written and communicating skills, computer literate
- Excellent written and verbal communication skills with the ability to present ideas or solutions clearly and concisely to small & large audiences
6
Skills For Student Services Manager Resume
- Excellent communication skills. Able to communicate at all levels
- Strong organizational skills and an ability to handle multiple responsibilities
- Strong team management and leadership skills including managing a team during periods of transition and transformation
- Leadership combined with creativity, problem solving and strong influencing skills
- Work in a fast paced, dynamic, and team based environment that requires excellent skills in multi-tasking and a take-charge ability
- Superb leadership and supervisory skills, including experience in a union environment
- Strong interpersonal and communication skills to influence, motivate, coach and negotiate with customers and sales team
- Tenacious with effective bartering and negotiation skills
- Excellent contract management skills are essential
7
Skills For Workplace Services Manager Resume
- Demonstrated passion for Guest service and commitment to Cast Members, strategic thinking and analytical skills
- Strong and confident communication skills
- Excellent communication skills with the ability to communicate with cross-functional team
- Updating existing or learning new technology or skills that benefit the Academic Programs mission
- Planning, organizing and lead/supervisory skills
8
Skills For Senior Services Manager Resume
- Influencing skills - have the ability to interact and work closely with internal and external stakeholders
- Working knowledge of mathematical skills such as addition, subtraction, multiplication and division
- Experience in preparing effective communication, leading teams and addressing training requirements
- Experience with effective coaching, leadership, team building, problem solving and decision making
- Proven experience in auditing and developing academic policies and processes in a continuing education environment regarding programs, courses, and instructors
- Manager the Firm’s Training Program for new hires and ongoing skills improvement including oversight of curriculum development and training materials
9
Skills For Project Services Manager Resume
- Experience in facilities management, including experience in developing and leading facilities project programs
- Demonstrated experience planning, organizing and directing the efforts for asset management, procurement, supply chain, or related disciplines
- Proficient skills in using Microsoft office including Word, Excel and PowerPoint
- Effective at managing multiple competing priorities under tight deadlines
- Demonstrated industry experience (20+ years) within construction, commissioning, start up and operations working on a large, complex LNG projects
- Strong level of understanding and experience using ERP business applications, to include SAP (required), Radius, Amtech
- Exceptional interpersonal, influencing, mentoring and negotiation skills
- Demonstrate extensive experience in managing proactive life safety programs and general safety concepts, including chemical, biological, fire and life safety
10
Skills For Quality Services Manager Resume
- Demonstrated experience using Learning Management System (LMS) software, such as Blackboard, to manage online course content production processes
- Computer skills including, but not limited to, working knowledge of Microsoft Word and Excel and Maestro
- Strong knowledge/experience using calendaring software to schedule meetings
- · Critical thinking and planning skills
- Conduct planning sessions and manage timelines effectively for all operating areas and clients
- Experience with network technologies, monitoring, QoS (prioritization for voice and video), firewalls
- Strong experience in product development and sampling, with at least 6 years in supervisory position
- Work independently in a fast paced changing environment and manage multiple tasks effectively
List of Typical Responsibilities For a Services Manager Resume
1
Responsibilities For Soft Services Manager Resume
- Experience in operating at all levels of the business with proven negotiation skills
- Delivering catering sales success; to include prospecting, negotiations and good telephone skills
- Excellent computer skills including Microsoft Office programs, including Excel, PowerPoint, Microsoft Word, Outlook
- Dealing with all member enquiries & feedback regarding their membership & club services via email, phone & face to face, ensuring excellent member experience
- Prior hotel Convention Services management / Catering / F&B experience required
- Effectively explain program to external stakeholders including regulators, non-profit organizations and collaborative groups
2
Responsibilities For Event Services Manager Resume
- Understanding and experience of working with planning and progress monitoring
- Understanding and experience or working with Microsoft packages, especially Word and Excel
- Training and Experience Rating........Wt. 100%
- Understanding and experience of working with Microsoft packages
- Ensuring effective management of contractors and vendors
- Working experience with the state IT systems such as HR/CMS, CEO and TALEO
3
Responsibilities For Convention Services Manager Resume
- Experience with mentoring and advising a diverse population of college-level students and working with faculty
- Previous experience in all aspects of soft services, inc cleaning, portering and waste management
- Strong vendor management, including supplier selection and contract negotiating
- Ensure resource mix and skill sets are moving toward the goal state – develop longer term training strategy
- Ensure that day-to-day monitoring of end user support is being handled in an effective way and engage for second level escalations for incidents as necessary
4
Responsibilities For IT Services Manager Resume
- Extensive experience of building a Cloud capability with suppliers including deployment of Cloud tools, processes and policies
- Experience of delivering a transition and transformation to a new supplier base for hosting and network services
- Relevant experience working within a large, multifaceted organization, consisting of cross-functional teams
- Some background in Imaging Services administration; experience such as Supervisor or Assistant Director of an Imaging Services department
- Skillfully manages a team of Facilities Coordinators by providing guidance and expertise and ensuring expert and efficient execution of all Palo Alto services
- Goods in/loading bay and receiving areas
- Previous experience presenting to and collaborating with internal and external top executives
- Previous service delivery experience: working within a technical support, training, or professional services function
- Previous experience incenting and managing complex, global channel partner relationships
5
Responsibilities For Shared Services Manager Resume
- Experience in interpreting and analyzing data
- Skilled at identifying potential issues and raising them in a timely fashion
- Ensures compliance to organizational policies and standards through the regular reviews of evidence collection and data testing during scheduled procedures
- Nine or more years of experience in sales, marketing, data analysis or customer service relationship, marketing, market research or account management
- Thorough experience selling strategies and developing proposals, contracts, close plans, and SOWs for professional services
- Experience of supporting at Executive Director level
- Experience with configuration management, audit and artifact collection, and software test and commissioning
- To develop and implement an effective maintenance stores system including stock control
- Provide guidance and training to less experienced managers
6
Responsibilities For Student Services Manager Resume
- Determine skill gaps within the department and defines training to bridge the gaps
- Responsible for executive and ownership level computing and escalated service levels as a top priority
- At least one (1) year of experience in a catering/convention/group environment
- Experience overseeing an IT organization within the Insurance industry
- Experience transforming a legacy IT organization in to a DevOps organization
- As a senior IT professional, with experience managing global teams
- Direct work experience with software licensing and contract management, in but not limited to cloud environments
- Strong Knowledge working with Tier 1 Managed services providers for Datacenters and Unified Communications environments
- Working experience in the relevant field
7
Responsibilities For Workplace Services Manager Resume
- Experience managing a Citrix Xenapp infrastructure
- Experience managing executive level technical support
- Experience managing direct reports
- Proven ability to influence others to meet challenging goals and promote ideas upwards
- Relevant work experience managing IT projects in oil & gas
- Experience of working in a TA related function
- Several years of experience leading large scale, Enterprise or Service Provider accounts
8
Responsibilities For Senior Services Manager Resume
- Knowledge and experience with PC and Mac system imaging
- Experience and/or certification in Lean Six Sigma, 5S, Kaizen and value stream mapping
- Previous experience working in a compliance and regulatory standards based environment
- Demonstrated ability managing a team within a fast paced, dynamic organisation
- Proven track record of implementing policies and processes within a distributed service environment
- Develop an effective plan for managing communication to students
- Very good understanding of Local IT laws and cloud based services
- Verify and test all ShoeMobile systems are operating weekly prior to the ShoeMobile trip
- Solid understanding of the electrical concepts, principles, and practices related to the efficient, reliable, and sound operation of an electric power system
9
Responsibilities For Project Services Manager Resume
- Experience managing distributed IT infrastructure in a high pressure environment
- Ensures proper set up of events per the client’s request while maintaining an effective, efficient, and economical operation
- Experience in managing projects that require collaboration from multiple business units
- Experience working collaboratively with faculty and staff
- Hands-on experience with imaging, installation of enterprise software and patch management tools
- Develop effective working relationships with appropriate internal and external stakeholders
- Experience of managing work within a customer focused environment
10
Responsibilities For Quality Services Manager Resume
- Demonstrated ability to take initiative and provide leadership in a work environment with frequently changing work patterns
- Demonstrates leadership in communicating business goals, programs, processes for an area or business segment
- Experience in a Financial Services, Financial Operations or Accounting role
- Maintain strong customer focus to ensure all managed partners are delivering world-class customer services, in collaboration with Palo Alto Networks
- Maintain positive, effective working relationships with the Reliability Center Manager and staff
- Experience dealing with various stakeholders
- Experience in customer centric mindset and managing stakeholder satisfaction
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