Software Maintenance Engineer Resume Sample
Hassie Thompson
9935 Adolf Station,
Dallas,
TX
+1 (555) 204 1033
Work Experience
Senior Software Maintenance Engineer
01/2018
-
PRESENT
New York, NY
- Solid understanding of computer architecture and hardware ABI’s for x86-64 and i386, preferably ppc and z-series
- Fast-track escalations, identify trends, and develop action plans to mitigate/avoid issues
- Troubleshoot performance, scalability bottlenecks and suggest solutions
- Work with support/QA/Engineering teams through the entire lifecycle of product/patch releases
- Assist in developing support tools for business integration and for monitoring purpose
- Performance testing, stress testing, and advanced aspects of system testing automation
- Trusted point of contact for technical customer feedback to product management, engineering and sales
Software Maintenance Engineer
10/2014
-
08/2017
San Francisco, CA
- Hadoop knowledge required
- Unix environment experience (Red Hat Linux)
- Java development experience
- Solid knowledge of API-level client/server testing in Java
- Development experience in Linux environments
- Expert level in at least one scripting language (Python, Bash, PowerShell, or similar scripting languages)
- Solid understanding and deep technical knowledge of Hadoop components across the stack
Senior Software Maintenance Engineer
09/2008
-
09/2014
Philadelphia, PA
- Strong commitment to best practices in SQA and software development, including modern CI processes and automating EVERYTHING. Comfortable with Agile/Scrum processes and code review
- Strong knowledge of state of the art quality engineering and test automation tools and processes, including JUnit, Jenkins, Selenium, Mockito and Git, or comparable technologies
- Demonstrated ability to manage technical projects and processes
- Collaborate and partner with internal teams
- Use your Engineering experience to understand, troubleshoot, and debug customer issues to ensure they are able to get full value from Red Hat’s OpenShift solutions
- Use your Engineering experience to understand, troubleshoot and debug customer issues to ensure they are able to get full value from Red Hat’s OpenShift solutions
- Familiar with java and general development practices
- Familiar with maintenance processes, deliveries
Education
Washington Adventist University
2002 - 2007
Engineer's Degree in Computer Science
Professional Skills
- Proven experience with Linux or UNIX operating systems; good understanding of installation, configuration, upgrade, and maintenance experience
- Proven troubleshooting skills; creative problem solver capable of working under minimal supervision
- Experience in production support with solid customer-focused skills
- Proven ability to learn and apply new skills and processes quickly, and coach and teach others
- Excellent collaboration, interpersonal, and customer service skills
- Detail-oriented, responsible, with excellent verbal and written communication skills
- Solid troubleshooting and debugging skills and passion for problem-solving and investigation
How to write Software Maintenance Engineer Resume
Software Maintenance Engineer role is responsible for troubleshooting, passion, investigation, debugging, english, hardware, supervision, technical, communications, openstack.
To write great resume for software maintenance engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Software Maintenance Engineer Resume
The section contact information is important in your software maintenance engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Software Maintenance Engineer Resume
The section work experience is an essential part of your software maintenance engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous software maintenance engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular software maintenance engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Software Maintenance Engineer resume experience can include:
- Solid software engineering experience with programming languages and experience writing patches and pull requests
- Extensive experience with Linux or UNIX operating systems with good understanding of installation, configuration, upgrade, and maintenance experience
- Solid development-level experience with C or C++ and experience writing patches
- Solid Java, JSP, or servlet programming skills
- Solid technical skills with passion for growth and learning
- Solid experience as a support, sustaining, or development engineer, or other directly related experience in an enterprise environment
Education on a Software Maintenance Engineer Resume
Make sure to make education a priority on your software maintenance engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your software maintenance engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Software Maintenance Engineer Resume
When listing skills on your software maintenance engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical software maintenance engineer skills:
- Solid experience with Linux, or Unix operating systems; good understanding of installation, configuration, upgrade, and maintenance experience
- Linux experience in the enterprise sector; excellent administration skills
- Extensive experience with Linux, or UNIX operating systems with good understanding of installation, configuration, upgrade, and maintenance experience
- Solid debugging skills and passion for problem solving and investigation
- Solid troubleshooting skills; creative problem-solver capable of working without direct supervision
- Solid development-level experience with Ruby and experience writing patches
List of Typical Experience For a Software Maintenance Engineer Resume
1
Experience For Senior Software Maintenance Engineer Resume
- Experience as a support, sustaining, or development engineer, or other directly related experience in an enterprise environment
- Extensive project work experience using Java/JEE
- Practical experience with application server technologies, including Red Hat JBoss, IBM WebSphere, and Oracle WebLogic
- Provide the best experience possible for Red Hat’s customers
- Experience as a support or development engineer for network-based filesystems on Linux
- Experience with tcpdump analysis and network filesystem protocols
- Practical experience in Apache WebServer 2.2.x and 2.4.x and Apache Tomcat 5.x, 6.x, 7.x, and 8.x
- Experience with application servers like Red Hat JBoss Middleware, Oracle WebLogic, IBM WebSphere, Apache Geronimo, or GlassFish
2
Experience For Associate Software Maintenance Engineer Resume
- Experience with web servers like Apache HTTPD, Oracle iPlanet, Oracle HTTP Server (OHS), IBM HTTP Server (IHS), NGINX, or lighttpd
- Experience with compilers and other packages included in a Linux distribution
- Experience with Linux kernel internals, crash analysis
- Experience in source control systems, particularly GIT
- Outstanding understanding of LDAP and Active Directory, Samba, Kerberos, or IPA
3
Experience For Systems Software Maintenance Engineer Resume
- Understanding of hardware ABI's for x86-64 and i386, with PPC and zSeries
- Understanding that the customers success is your success
- Provide leadership in problem solving, including proposing and discussing fixes, advising and educating customers
- Own customer-facing support cases; exceed customer expectations by providing outstanding customer service
- Highly motivated learner and team player, constantly improving and adapting and contributing to the team
- Deep knowledge of filesystem standards, including Portable Operating System Interface (POSIX) specifications
- Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system
4
Experience For Software Maintenance Engineer Resume
- Work in process-based environments, with the necessity of consultations, taking initiative, and making decisions
- Record of solving complex problems efficiently; ability to write code using Ruby, Python, Java, or PHP
- Troubleshoot networking related issues for systems running .NET in Red Hat Enterprise Linux (RHEL) or in the Azure or Linux environment
- Highly motivated learner and team player, constantly improving and contributing to the team
- Track record of solving complex problems efficiently, and ability to read and write code especially using Ruby, Rails, AngularJS, Python, Perl, or Java
- Lead customer-facing support cases, exceed customer expectations, and provide outstanding customer service
- Provide back line support to our enterprise customers, record customer interactions including investigation, troubleshooting, and resolution of issues
- Exercise sensible judgment in selecting methods and techniques for obtaining solutions
- Knowledge of cluster, failover, and load-balancing modules like mod_proxy and mod_jk with ISAPI redirector with IIS web server
5
Experience For Senior Software Maintenance Engineer Resume
- Knowledge of HTTP 1.0 and 1.1 protocols, HTTP methods, HTTP error codes, and understanding of the TCP protocol
- Fundamental understanding of SSL and TLS Encryption and SSL v2 and v3 and TLS v1, v1.1, and v1.2 protocols
- Resolve complex customer problems within core Linux networking stack
- Deep understanding of Linux tools, with emphasis on GCC, Binutils, glibc, gdb, and SystemTap
- Oversee the day-to-day activities of technical teams, consisting of junior to senior technical support engineers
- Work closely with Red Hat’s development engineering team and assist production support engineers and technical account managers
- Learn new technologies and provide white papers, and KBase articles pushing technical knowledge out to our customers and the community
- Offer developer-to-developer assistance to .NET developers working in the Red Hat Enterprise Linux (RHEL) environment
- Help our enterprise customers by helping to harden and develop the .NET core component
6
Experience For Associate Software Maintenance Engineer Resume
- Act as the technical contact organizing people across different teams to achieve an objective
- Work closely with Red Hat’s development engineering teams and assist production support engineers and technical account managers
- Deep knowledge of filesystem standards, including Posix specifications
- Familiar with device management solution
- Partner with the GlusterFS and Red Hat Storage communities to develop and review patches and test cases
- Read and understand complex multithreaded kernel and user space code and relate this back to customer issues
- Upstream involvement in open source projects (patches submitted for upstream inclusion) is an advantage
7
Experience For Systems Software Maintenance Engineer Resume
- Work with Red Hat enterprise customers across the globe on a 24/7 basis that requires one to work in different shifts periodically
- Resolve complex customer problems with Xorg server, graphical applications, and Linux desktops
- Analyze upstream development against current customer reported defects and develop patches to resolve the issue, and work with upstream
- Demonstrate understanding of X11 protocol, Xorg server and drivers internals, Xlib, Xt, Open Motif, GTK+ and Qt tool-kits, as well as the GNOME and KDE desktops and applications, but also HAL, D-Bus, PolicyKit, ConsoleKit, DeviceKit
- Understanding of GStreamer, NetworkManager, PulseAudio, ALSA, and other packages included in a Linux distribution
- Partner with the GlusterFS by Red Hat and Red Hat storage communities to develop and review patches and test cases
- Analyze upstream development against current customer-reported defects and develop patches to resolve the issue
8
Experience For Software Maintenance Engineer Resume
- Serve as the technical contact person for our Red Hat JBoss Enterprise Web Server
- Familiarity with Apache HTTPD as reverse proxy and certificates generation for SSL configuration
- Willingness to occasionally work after hours or on weekends
- Manage workload to ensure that all customer issues are handled on time and guided to resolution
- Knowledge of hardware and computer architecture, as well as compilers, linkers, assemblers, debuggers, loaders, and runtime environments for multiple languages
- Knowledge of ISO language standards and Posix specifications
9
Experience For Senior Software Maintenance Engineer Resume
- Knowledge of OpenShift by Red Hat, Docker, Kubernetes, or other container tools
- Resolve complex customer problems with all identity management offerings, especially in the areas of interoperability with base operating system technologies like PAM and SSH, directory services, etc
- Analyze upstream development against current customer-reported defects and develop patches to resolve the issues
- Manage customer escalations with highly technical support requests from enterprise customers via the phone and the web; maintain a high level of customer satisfaction
- Cooperate daily with other front-line global centers and other teams within Red Hat to prioritize customer requests
10
Experience For Associate Software Maintenance Engineer Resume
- Experience with Docker, Kubernetes, Open vSwitch, JBoss, Tomcat, NodeJS, Ruby (web frameworks), Python (web frameworks), Microsoft Azure and .NET
- Experience with developer workflows, continuous integration (Jenkins) and continuous deployments paradigms
- Solid knowledge of JavaScript and Node.js
- Improve knowledge management, customer-centric support, and issue problem solving
- Promote and guide continuous professional and personal development of team members
- Receive assignments in the form of objectives and define how to use resources to meet schedules and goals
List of Typical Skills For a Software Maintenance Engineer Resume
1
Skills For Senior Software Maintenance Engineer Resume
- Solid troubleshooting and debugging skills, with a passion for problem solving and investigation
- Solid experience with Python and experience writing patches
- Very clear and effective written and verbal communication skills in English
- Very clear and effective English communications skills
- Proven troubleshooting skills; creative problem-solver capable of working under minimal supervision
- Outstanding troubleshooting and debugging skills and a passion for problem solving and investigation
- Analytical, troubleshooting, and debugging skills; passion for problem-solving
2
Skills For Associate Software Maintenance Engineer Resume
- Solid development experience with C, C++, Python and familiarity with writing patches
- Experience as a support, sustaining or development engineer or other directly related experience in an enterprise environment
- Demonstrated experience managing a team with customer focus and service orientation
- Good knowledge of the Microsoft .NET architecture with working experience with .NET and Linux
- Demonstrated premium customer service or technical support experience; desire to go above and beyond in assisting customers
- Demonstrate good judgment in selecting methods and techniques to obtain solutions
3
Skills For Systems Software Maintenance Engineer Resume
- Solid troubleshooting mindset, creative problem-solver, capable of self-direction and effective time management
- Demonstrated first-rate customer service or technical support experience; desire to go above and beyond in assisting customers
- Experience as a support, sustaining, or development engineer or other directly related experience within an enterprise environment
- Solid troubleshooting mindset, creative problem-solver, capable of direction and effective time management
- Effectively communicate problems and fixes
- Technical knowledge and prior hands-on experience with Power and ARM architectures
- Experience in production support with solid focus on the customer
- Communicate effectively and proactively with remote peers in real time
- Apply your skills and knowledge to track down solutions to customer problems
4
Skills For Software Maintenance Engineer Resume
- Understanding of REST or experience building RESTful APIs
- Understanding of REST; experience building RESTful APIs
- Understanding of REST and experience building RESTful APIs
- Scripting or programming experience Ruby and Python
- Working experience of Git and Maven
- Working experience with DevOps technologies, like Ansible and Docker
- Working experience with application server technologies like Websphere, JBoss, Weblogic, Tomcat, etc. and with databases and SQL
5
Skills For Senior Software Maintenance Engineer Resume
- Linux operating system installation, configuration, upgrade, maintenance, troubleshooting, and performance tuning experience
- Experience writing scripts using Bash, Python, or Perl to troubleshoot and correct issues
- Experience programming using C, C++, or PHP
- Exceptional understanding of networking and experience with base TCP/IP protocols and other protocol stacks
- Experience using debugging tools like Eclipse and GDB to analyze and troubleshoot technical issues
- Experience setting up and maintaining PostgreSQL or MongoDB databases
- Solid understanding of hardware and computer architecture or virtualization extensions
6
Skills For Associate Software Maintenance Engineer Resume
- Experience in any configuration management solutions and automated deployments using Katello, Foreman, Puppet, Chef, CFEngine, Spacewalk, or similar tools
- Experience in using Git and GitHub
- Experience in application coding, use of APIs, web services and associated tools
- Experience in any configuration management solutions and automated deployments using Katello, Foreman, Puppet, Chef, CFEngine, Spacewalk or similar tools
- Experience in application coding, use of APIs, web services, and related tools
- Good understanding of Core Java concepts and JEE design patterns
- Development experience in frameworks like Hibernate, JPA, and Spring
7
Skills For Systems Software Maintenance Engineer Resume
- Good understanding of JTA Transactions
- Rules development experience using frameworks like Drools, iLog, etc
- BPM development experience using frameworks like jBPM
- Experience using Git or other version control systems
- Good understanding of hardware and computer architecture
- Committed to providing the best experience possible for Red Hat customers
- Experience working with scale-out, distributed filesystems like Red Hat Gluster Storage or Red Hat Ceph Storage
- Good understanding of Linux tools with emphasis on SystemTap, Ftrace, strace, Wireshark, GDB, and crash
8
Skills For Software Maintenance Engineer Resume
- Commitment to providing the best experience possible for Red Hat’s customers
- Commitment to providing the best experience possible for customers
- Experience with major network operating systems like Juniper, Cisco, Cumulus, F5, and Arista
- Advanced development level experience with C and assembly, and familiarity with writing patches
- Linux operating system installation, configuration, upgrades, and maintenance experience is an advantage
- Use your Engineering experience to understand, troubleshoot, and debug customer issues to ensure they are able to get full value from the OpenShift by Red Hat
- Commit to providing the best experience possible for Red Hat customers
- Solid cross-platform troubleshooting capabilities, particularly in the area of Active Directory and inter-operation with Linux based solutions
9
Skills For Senior Software Maintenance Engineer Resume
- Experience in any configuration management solutions and automated deployments using Puppet, Chef, CFEngine, Foreman, or similar tools
- Maintain a commitment to providing the best experience possible for Red Hat’s customers
- Good understanding of Linux tools, with an emphasis on cURL and Wireshark
- Experience as a support or development engineer for Platform as a Service Provider or Hosting Service
- Experience working with hosted applications, or large scale application deployments
10
Skills For Associate Software Maintenance Engineer Resume
- Good understanding of Linux tools, with an emphasis on curl, git, Docker, Kubernetes, strace, Wireshark
- Deep experience with Microsoft operating systems and .NET
- Experience in the storage industry using Linux
- Familiarity with Linux kernel patch process and experience using Git
- Low-level storage driver debugging experience
- Experience working with scale-out, distributed file systems like Red Hat Gluster Storage, Red Hat Ceph Storage, and Nutanix
- Good understanding of Linux tools with an emphasis on SystemTap, ftrace, strace, Wireshark, GDB, and crash
- Practical experience with application server technologies, including Red Hat JBoss Middleware, IBM WebSphere, and Oracle WebLogic
List of Typical Responsibilities For a Software Maintenance Engineer Resume
1
Responsibilities For Senior Software Maintenance Engineer Resume
- Work with and learn from a team of excellent experienced engineers
- Passionate about both technology and customers, committed to providing the best experience possible for Red Hat customers
- Database, data reporting and SQL query experience
- Successfully prioritize and work on multiple tasks at once
- Professional J2EE and JEE platform experience
- Deep experience with JEE and App Server technologies like JMS, Web Services, Servlets, JSP, JDBC, Hibernate, Tomcat or Datasources
- Working knowledge of Visual Studio’s development tools
- Researches fix requests; assesses the risk of accepting or not accepting a software fix
- Lean-enabling process that focuses on putting our developers in a position to succeed
2
Responsibilities For Associate Software Maintenance Engineer Resume
- Knowledgeable in common Web 2.0 backend technologies and protocols; understanding the pros and cons of each
- Collaborate frequently with local and global support teams as well as Engineering
- Thorough understanding of high-level web application concepts and architecture; knowledge of major frameworks
- Annual training allowance, a license for Pluralsight, and a subscription to Safari Books Online, as well as a subscription to MSDN
- Inc Magazine listed Paylocity as an Inc 5000 Fastest Growing Privately Held Firm from 2007-2013
- Ranked #38 on Crain's Fast Fifty List of Chicago's Fastest Growing Companies in 2014
- Ranked #334 on Deloitte's 2014 Technology Fast 500 List of Fastest Growing Companies in North America
3
Responsibilities For Systems Software Maintenance Engineer Resume
- Provide guidance to associates within the established company policies; recommend changes to policies and procedures
- Maintain knowledge of current technologies and business trends to provide appropriate evaluation of each customer issue
- Act as an adviser to associates to meet schedules and resolve technical problems
- Identify potential, develop people, and motivate and build a team
- Resolve complex customer problems within Red Hat Satellite, Spacewalk, and system management solutions
- Use available tools to investigate and fix technical issues
- Work closely with Red Hat's production support engineers, technical account managers, and development engineers
4
Responsibilities For Software Maintenance Engineer Resume
- Manage workload to ensure that all customer issues are handled in a timely manner and resolved
- Analyze upstream development against current customer reported defects; develop patches to resolve issues
- Deep understanding of system management portfolios including familiarity with administering Linux systems, mass installation, upgrades, configuration management, and patch management and maintenance
- Serve as the technical contact person for our Red Hat JBoss Web Server
- Work with other open source projects to help customers integrate Red Hat offerings with their own applications
5
Responsibilities For Senior Software Maintenance Engineer Resume
- Deep experience with one or several JEE and application server technologies like application server clustering, Red Hat JBoss Data Grid, Spring, Oracle Coherence, IBM WebSphere Application Server clustered topology, Hazelcast, etc
- Direct experience with application server technologies like Red Hat JBoss Middleware, IBM WebSphere, and Oracle WebLogic
- Partner with the Red Hat CloudForms communities to develop and review patches and test cases
- Partner with Red Hat strategic cloud partners such as Microsoft to jointly solve multi-vendor customer issues
- Provide a high, detailed level of technical assistance to ensure that our customers get the most out of our solutions
- Work alongside Red Hat and Microsoft developers to provide highly technical solutions to our enterprise customers
- Advise customers on different architectures and design patterns with .NET
- Work with other open source projects to help customers integrate their .NET environment
6
Responsibilities For Associate Software Maintenance Engineer Resume
- Thorough knowledge of computer networks with the ability to troubleshoot issues with web servers
- Investigate, troubleshoot, and reproduce product issues, developing patches for the various client and server-side Software-as-a-Service (SaaS) solutions as they adapt to OpenShift solutions based sets
- Use your deep software engineering experience to understand, troubleshoot, and debug customer code to ensure they are able to get full value from Red Hat SaaS and self-managed solutions
- Support customers and partners in the use of the Red Hat Mobile Application and API Management Platforms
- Ensure that customers can get maximum value from and easily use our offerings and subscription
- Resolve complex customer problems within Red Hat Enterprise Linux (RHEL), specifically within the storage space
- Collaborate and mentor junior level associates daily
7
Responsibilities For Systems Software Maintenance Engineer Resume
- Analyze upstream development against customer-reported defects and develop patches to resolve the issues
- Manage workload to ensure that all customer issues are handled in a timely manner and guided to resolution
- Read and write C language code
- Use your Engineering experience to understand, troubleshoot and debug customer issues to ensure that customers are able to get full value from the OpenShift by Red Hat offering
- Partner with the Red Hat OpenShift Online and OpenShift Origin by Red Hat communities to develop and review patches and test cases
- Be responsible for providing our customers with technical expertise on developing, managing, and scaling mission critical applications built with the opensource projects Apache ActiveMQ, Apache Camel, Apache CXF, Apache Karaf, Fabric8 and Kubernetes
- Become an expert in the open source technologies that underpin some of the biggest companies in the world
- Knowledge of some of the Apache technologies above
8
Responsibilities For Software Maintenance Engineer Resume
- Partner with the upstream communities for Red Hat OpenStack Platform and other network functions virtualization (NF)-related technologies to develop and review patches and test cases
- Use optimal tools to diagnose issues with Red Hat OpenStack Platform components, virtualization platform, Linux Kernel, and NFV technologies like dpdk, SR-IOV, and non-uniform memory access (NUMA)
- Based on current-future milestones of the Red Hat OpenStack Platform plan, make requests for technical sessions and hardware to prepare the teammates to build new skills
- Experience working with Infrastructure-as-a-Service (IaaS) platforms and NFVi projects
- Deep knowledge of the KVM virtualization platform, Linux networking, network architecture, high availability, identity management, and REST APIs
- Act as the technical point of contact for a technology of your choosing within the Red Hat JBoss Middleware portfolio
- Offer developer-to-developer assistance for the Red Hat JBoss Enterprise Middleware suite
- Deep experience with one or several JEE technologies like JMS, Web Services, SOAP, REST, Servlets, JSP, JDBC, Hibernate, Struts, teiid, metametrix, arquillian, drools, Tomcat or Datasources, FuseSource, Camel, OSGI, AMQ, Karaf, Fabric, Switchyard, Version Control, Build Tool, OpenShift, Docker
9
Responsibilities For Senior Software Maintenance Engineer Resume
- Passionate about technology and customers; committed to providing the best experience possible for Red Hat customers
- Act as the technical point person for a technology of your choosing within the JBoss suite
- In-depth knowledge of KVM Virtualization Platform, Linux networking, network architecture, high availability, identity management, and REST APIs
- Learn new technologies and provide blogs and whitepapers and KBase articles, pushing technical knowledge out to our customers and the community
- Communicate with customers, third party vendors, and Red Hat associates
- Provide a high-level technical assistance to ensure our customers get the most out of our JBoss solutions
- Offer developer-to-developer assistance for the Red Hat JBoss Enterprise Middleware suite, working alongside in-house developers to write new code, fix and improve code, provide highly technical solutions, and contribute to JBoss and open source software communities
- Professional JEE platform experience
- Act as the technical point of contact for a technology of your choosing within the JBoss product suite
10
Responsibilities For Associate Software Maintenance Engineer Resume
- Partner with the upstream communities for Red Hat OpenStack Platform and other network functions virtualization (NFV)-related technologies to develop and review patches and test cases
- Use optimal tools to diagnose issues with Red Hat OpenStack Platform components, virtualization platform, Linux Kernel, and NFV technologies like dpdk, SRIOV, and NUMA
- Understand, develop, promote good practices for long-term solutions
- Work closely with Red Hat development engineering teams and assist production support engineers and technical account managers
- Based on current-future milestones of the Red Hat OpenStack Platform plan, request for technical sessions and hardware to prepare the teammates to build new skills
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