Software Technician Resume Sample
Willard Bernhard
5819 Wuckert Brook,
Los Angeles,
CA
+1 (555) 276 8182
Work Experience
Senior Software Technician
02/2018
-
PRESENT
Los Angeles, CA
- Serve as escalation point between the Service Desk and partner providers (Zones, Microsoft, etc.). Interact with Technicians, Engineers and/or internal teams to restore service and/or identify and correct core problems to ensure efficient operation of the firm’s desktop software
- Monitoring software and hardware performance on NCR ATM’s
- Renewal of maintenance agreements for production equipment as well as maintenance of production equipment. This can be Printers, PC’s, Disc Duplicators, and EEprom programmers
- Software validation experience
- Capable of following dictated processes and best known methods to deliver flawless execution
- Effective multitasking over simultaneous problem areas and/or assignments
- Team player, able to work well with peers and seniors from various disciplines
- Has basic knowledge of I.T and or gaming industry regulations
- Has basic level proficiency with several relevant ERP tools
Software Technician
02/2015
-
08/2017
Boston, MA
- General wireless networking skills: configure BLE, WiFi, etc
- Experience with data acquisition methodology, test engineering, and/or sensor data collection and processing
- Embedded system configuration and integration experience (equipment I/O, peripheral device connectivity)
- Identifying application behavior where it differs from design specifications
- Utilize and maintain knowledge-base of issue resolutions
- Triage, troubleshoot, determine Root Cause and resolve customer issues routed to the Tier-3 Team
- Work with Development on bi-weekly sprint rotations when Development requires assistance
- Keep the team aware of problem trends through analysis and reporting
Software Technician Intern
06/2010
-
10/2014
Houston, TX
- Has basic knowledge of EPROM duplications and Software and related media duplication equipment and processes
- Has basic knowledge of EPROM burning and software duplicating equipment, auditing and testing
- Exhibits professional and autonomie. Demonstrates knowledge of techniques needed, and experience in dealing with the processes
- Collection and scrubbing of data collected on a wireless wearable device for delivery to engineering teams. Includes validation that data was collected correctly
- Configure HW and SW used for data collection. Provide first level support to HW and SW used in data collection with internal engineering team and external test data suppliers
- Participate in the data forensic, debugging of tools, SW, validation of fixes
- Equipment management for lab apparatus (inventory, shipping, documentation, ordering, troubleshooting)
- General computer skills: install SW packages, check performance, and HW
- General programming skills: 2 years of scripting experience in high-level languages such as Python, debug scripts in Python, programs in C, Windows and UNIX
Education
Upper Iowa University - Des Moines Center
2006 - 2010
Engineer's Degree in Software Engineering
Professional Skills
- Task automation experience and strong scripting skills: PowerShell, python, perl, bash, shell
- Strong networking skills applied to virtualized environment, e.g. virtual switches, distributed switches, VLAN, subnets
- Displays engaging interpersonal skills including the ability to think and strategically provide sound judgment with a positive and energetic attitude
- Good technical communication skills to support a worldwide team
- Consistent acquisition of new skills
- Experience in writing documentation, creating bug reports and working with bug tracking systems
- Experience in network performance testing using tools such as netperf, iperf, ntttcp, Chariot
How to write Software Technician Resume
Software Technician role is responsible for general, software, wireless, automation, scripting, programming, languages, networking, training, integration.
To write great resume for software technician job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Software Technician Resume
The section contact information is important in your software technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Software Technician Resume
The section work experience is an essential part of your software technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous software technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular software technician position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Software Technician resume experience can include:
- Demonstrating troubleshooting/problem-solving skills
- Three years of experience with providing customer support for a network environment
- Execute manual and automated test cases using validation tools
- Strong knowledge in working with different server hardware (i.e. HP, Dell, Supermicro, etc.)
- Experience with developing Android based applications
- Experience with relational databases, including Oracle, MySQL, or MS SQL
Education on a Software Technician Resume
Make sure to make education a priority on your software technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your software technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Software Technician Resume
When listing skills on your software technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical software technician skills:
- Very strong interpersonal skills and the ability to work independently with little or no supervision
- Effectively work with both internal groups and external customers
- Coordinating support priorities with other team members to ensure timely resolution of issues
- Experience with multiple programming languages, including Java, JavaScript, Python, C/C++, or Perl
- Windows Operating Systems and device driver installation experience
- Technical experience with computer architecture, operating system, and software development processes
List of Typical Experience For a Software Technician Resume
1
Experience For Probe Software Technician Resume
- Responsible for documentation and software release process
- Evaluation of pre-release test suites and test cases
- Support of customer events dynamically as they occur
- Execute flawlessly and deliver under tight deadlines
List of Typical Skills For a Software Technician Resume
1
Skills For Probe Software Technician Resume
- Experience in developing Android-based applications
- Experience with the Atlassian tool suite, including JIRA, Confluence, and BitBucket
- Critical thinking and the execution of good judgement
- Coordinate multiple tasks and support activities, while balancing priorities and schedules
- Windows Hardware Certification Kit (HCK) or Windows Hardware Lab Kit (HLK) execution experience
2
Skills For Senior Software Technician Resume
- VMware IOVP Workbench execution experience
- VMware ESXi Hypervisor and driver installation experience
- PC architecture and hardware experience
- Hands-on experience with virtualized network environments
- Network device driver software validation technician
- Experience in Web-based applications
3
Skills For PLC Software Technician Resume
- Experience with hardware such as digital cameras and audio players
- Function as part of a team to validate network drivers on various OSes and hardware
- Network configuration experience
- Delivering tool-related training and demonstrations to increase awareness and understanding within the user community
- Following instructions, performing tasks as per the plan and attention to details
- Working knowledge of the following software
- Authoring and editing wiki articles to increase the value and accuracy of the tools knowledgebase
- Performing releases of new versions of tools
- Maintaining a service attitude
4
Skills For Manufacturing Software Technician Resume
- Working well with others
- Engaging and teaming with other roles within the team to fully resolve complex issues
- Utilizing the support request system to receive, diagnose, and resolve issues for internal tool users
- Managing the support request backlog
- CISCO or other networking certification / courses are desired (but not mandatory)
- FoxPro or programming (Microsoft stack specifically) 2+ years exp
- Helpdesk support software issues ex. Calendar not working
5
Skills For Software Technician Intern Resume
- Knowledge of IP networking and protocols
- File problem reports on defects found in the bug tracking database to enable SW engineers to debug and resolve problems and improve product quality
- Client required safety training updates
- Client required SOP training updates
- Desire and willingness to commit to continued learning and education
- Social media support - knowledge in that
- Build desktop computers, Change HW on laptops
- Install OS and some SW, create ghost images and install ghost images
- Install, run and collect data for some benchmarks (Software tools)
6
Skills For Electrical Software Technician Resume
- Collect Performance measurements on various computers
- Troubleshoot any issues with OS, drivers and system setup
- Data entry and organization on Excel
- Execute software test cases against Intel product baseline
- Manages case queues and team member’s work-load for one of the primary teams
- Open, clear, and accurate communication
7
Skills For System / Software Technician Resume
- Engagement with cross-functional teams
- Advanced knowledge in the field of software and hardware
- Manage test servers, install and configure new servers and guest OSes
- Create automated scripts to update and manage installed software, drivers and features
- Perform basic debug of the systems to assist in the problem identification and resolution
8
Skills For Print Test Software Technician Resume
- Act as a technical support buffer for the development teams
- Own the relationship between IT and the executives, representing the executive’s needs during the planning of any IT project implementations (i.e. browser upgrades, new travel & expense system, etc.)
- Occasionally On-Call with working flexible hours based on meeting needs
- Provides high level of organization and preparedness for executive meetings as well as maintains workflow under pressure in a highly fast-paced, high-profile work environment
- Normally receives little instruction on daily work, general instructions on daily work, general instructions on newly introduced assignments
- Contacts are typically with individuals within own department and occasionally with contacts outside own obligation. Contacts involve obtaining or providing information or data requiring some explanation or interpretation
9
Skills For Endpoint Management Services Software Technician Resume
- Full knowledge of the job. Substantial acquaintance with work and understanding of general aspects of the job with a broad understanding of the detailed aspects of the job. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks
- Identifies actual or potential problems in test plans or company products; and assists product development engineers in the diagnosis and replication of product failures
- US Citizenship or Permanet Residency
- Windows and Linux GUIs
- Identifies and documents exact sequence of activities that produce malfunctions; writes, modifies, debugs and verifies source code as required; characterizes defects (provides descriptions for passing and failing tests for product for product evaluation reports)
10
Skills For End User Technology Software Technician Resume
- Considerable knowledge of the job. Complete acquaintance with and understanding of the general and detailed aspects of the job, and their practical applications to problems and situations ordinarily encountered. Completes tasks in a resourceful and effective way
- Bring up and maintenance of Enterprise-class systems
- Evaluation of Engineering Sample hardware, triage and debug of encountered issues, and engagement with engineering teams to drive resolution of product issues
- Flawless execution to defined configuration and test requirements, delivering certifications under tight deadlines
- Performs audits and tests of software products in accordance with software test plans and procedures
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