Spa Receptionist Resume Sample
Barry Harvey
648 Gulgowski Ridges,
Chicago,
IL
+1 (555) 151 5304
Work Experience
Lead Spa Receptionist
02/2016
-
PRESENT
Dallas, TX
- To welcome prospective members in a professional and courteous manner, providing them with a full explanation and orientation of the Club’s facilities, services and to promote and sell memberships
- Provide excellent service consistent with the property’s core service standards and brand attributes
- Schedule appointments and maintain and update appointment calendars
- Conduct tours or deliver talks describing features of facilities, types of services offered and amenities available
- Suggest beneficial treatments/services offered by Ascent Spa
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures
- Anticipate guests’ needs, respond promptly and acknowledge all guests, no matter how busy or time of day
- Provide excellent service consistent with the company’s core service standards and brand attributes
Spa Receptionist
02/2012
-
11/2015
Chicago, IL
- Order supplies for the Spa, water, trail mix, paper products etc…
- Capable of opening and closing Spa
- Handle groups planning Spa outings
- Able to assist manager and or supervisor in all procedures
- Attend Spa meeting every month
- Maintain professionalism and Four Diamond Service at all times
- Understand all spa departments’ training in pertinent emergency procedures and ensure that all departments are well-versed in body tech operations (cross training)
Assistant Spa Receptionist
01/2007
-
01/2012
Chicago, IL
- Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
- Participate in the property’s sustainability initiative through energy conservation and the use of recycling programs and materials
- Help develop other employee’s level of professionalism and customer service standards by assisting them to create habits of success
- Two years of customer service required
- Work well in a fast paced, high-pressure environment while remaining calm and courteous
- Problem solve in the Manager or Supervisors’ absence
- Explain, recommend, and promote the variety of Spa menu items
Education
Indiana Wesleyan University - Kokomo Campus
2001 - 2006
School's Degree in Computer
Professional Skills
- Excellent interpersonal skills, including a pleasant telephone manner
- Demonstrate great communication skills
- Excellent computer skills with Microsoft applications
- Working knowledge of basic computer skills including knowledge of function keys, using a mouse, basic navigation and Microsoft Outlook as necessary
- Pleasant, effective social skills, resourceful, outgoing, willing to learn and willing to work on different shifts
- Good administrative skills and the ability to use email and booking systems
- Pleasant and caring personality with keen interest to improve his/her skills
How to write Spa Receptionist Resume
Spa Receptionist role is responsible for computer, basic, spa, customer, administrative, microsoft, software, outlook, payroll, retail.
To write great resume for spa receptionist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Spa Receptionist Resume
The section contact information is important in your spa receptionist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Spa Receptionist Resume
The section work experience is an essential part of your spa receptionist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous spa receptionist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular spa receptionist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Spa Receptionist resume experience can include:
- Outgoing, friendly disposition. Able to deal effectively with guests in a resort environment
- Effectively maintain the booking system
- Basic mathematical skills for money handling
- Assist in effectively monitoring the daily operations of all areas related to Spa and Salon operations
- Check guest in and out effectively in the Spa Software
- Maintain a cash bank effectively
Education on a Spa Receptionist Resume
Make sure to make education a priority on your spa receptionist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your spa receptionist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Spa Receptionist Resume
When listing skills on your spa receptionist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical spa receptionist skills:
- Passionate about delighting guests with strong communications and customer service skills
- Sales oriented, strong administrative and computer skills
- Sales oriented, strong administrative and computer skills, service oriented attitude
- Genuine friendly, good communication skills, positive attitude,reliable and professional in manner
- Provide excellent customer service and organizational skills
- Computer skills, with Spa Booker experience would be beneficial
List of Typical Experience For a Spa Receptionist Resume
1
Experience For Lead Spa Receptionist Resume
- Genuine friendly, good communication skills, positive attitude, reliable and professional in manner
- Scheduling reservations for guests and monitoring availability of treatment and colleagues to ensure punctual service as per the relevant skills of therapists
- Prior spa reservations experience required
- Customer service, communication, and interpersonal skills required
- Previous experience in a five-star hotel spa or similar experience within a spa environment
- Good command of English and Putonghua with relevant experience
- Sustained and proven experience in a similar high volume environment
2
Experience For Sb-hotel Spa Receptionist Resume
- Organize schedules to fully utilize time and profitability while ensuring that clients’ needs are prioritized
- Greet and check in/out guests to ensure there is a five-star experience from beginning to end
- Effective coverage of receptions
- Has at least 1 year experience in a similar capacity
- At least a year’s experience in 4/5 star hotel in a similar role
- Strong command of the English language with ability to explain various treatment/services to guests
- Experienced in Word, Excel,Power point, MICROS and Spa Software
3
Experience For Spa Receptionist Temporary Resume
- Demonstrate the brand standards in all interactions
- Previous Receptionist experience in a high volume spa/health club operation, preferably within hospitality/hotel environment
- Previous experience within a luxury five star environment would be beneficial
- To ensure work processes and performances are in compliance with Company practices, policies, Shangri-La Experience and Service Standards
- Experience as a receptionist in the Spa industry
- Maintains effective employee relations with front office personnel, other departments and suppliers
- Experience in a hotel, resort or spa
- Good command in Spanish and English languages
- Good command of written and spoken English as well as Arabic
4
Experience For Health Club & Spa Receptionist Resume
- Previous Experience as a Spa Receptionist
- Maintaining a personable and friendly manner when meeting and greeting guests on arrival and departure
- Reading and updating the daily log and communicating relevant information to the staff
- Utilising the trace file, cashier sheets and handling the daily accounting
- Opening and Closing the Spa
- Requisitioning and stocking different supplies for the SPA
- Making appointments – individual and group
5
Experience For Franchised Spa Receptionist Resume
- Maintaining a clean and organised environment for staff and users of the facility
- Showing the guests around the spa
- Handling of incoming calls / enquiries and etc
- Providing assistance to guests and members about the spa services, the retail merchandise and the membership
- Work with Spa Supervisor on holding standards training and ensuring they are being carried out during work time, including Forbes, LQA and Rosewood standards
6
Experience For Ubika Spa Receptionist Resume
- Be familiar with the operation of the cash register balancing, opening / closing procedures and ordering of stock
- Maintain facility by checking equipment, refreshing linen, light cleaning, maintain retail inventory on display
- Check in guests for appointments by looking up name and checking a box to indicate arrival using the appropriate software (e.g., Rio, SpaSoft)
- Ensure Receptionist team support service providers in building repeat business by conducting post treatment recommendations/presentations to help close sales
- Maintain the reception in peak condition at all times, while adhering to all aspects of the operations budget, including payroll
- Ensure Colleagues have a complete understanding of and adhere to the spa's policy relating to safety
- The ability to create a positive first impression with an understanding of the importance of five-star grooming standards
- To assist with all administrative tasks such as inventory ordering and reporting etc
- Researches spa guests and members’ billing questions and makes corrections as necessary
7
Experience For Spa Receptionist / Attendant Resume
- Accountable for the control and booking of all courts, classes, appointments and services which the Spa and Club has to offer
- Responsible for any other reception or administrative duty as laid down by the manager in the “Reception Daily Operating Procedures”
- Become proficient in booking system
- Observes all activity within assigned areas, offering assistance and instruction to guests/visitors
- Schedules and confirms appointments for personal care services, introductory and personal training, tennis courts and special events
- Follows proper procedures for invoices and billing services
- To adhere to an agreed reporting system on a timely basis
- Go above and beyond to provide outstanding customer service to the guests
- Acts as a Receptionist/Cashier to guests using the Recreation Center
8
Experience For Contracted Spa Receptionist Resume
- Solution oriented, avoiding conflict, stays on task and promotes teamwork
- Guide towards their specfic needs when making reservations and offer multiple treatment bookings and up-sells
- Perform massage while maintaining the client’s comfort at all times
- Assists with group booking and coordination
- Works closely with the Spa Director and/or Supervisor to educate, promote and sell merchandise on an on-going basis
- Complete daily opening procedures and check lists per relevant area daily
- Oversee all reservations, payment and tracking procedures, established for the spa facilities as required
9
Experience For Assistant Spa Receptionist Resume
- Assist with scheduling and maximise use of time within the treatment schedule
- Have the ability to assist in the marketing of the spa , revenue generation as well as retail Spa products
- Issues lockers, robes & slippers to guests, escorting each guest then to their lockers
- Flexible schedule required including days, nights weekends, and holidays
- Maintain accurate accounting procedures for cash transactions and reconcile all transactions at the end of the work shift
10
Experience For Spa Receptionist Resume
- Greet all guests in a welcoming and helpful manner
- A commitment to health and wellbeing
- The flexibility to work a combination of shifts including weekends and public holidays
- Observe all activity within assigned areas, offering assistance and instruction to guests/visitors
- Welcome and assist Guests’ according to brand standards
- Perform and assure proper coverage of managers on duty during any shift
- Is focused on providing customer satisfaction at all times
- Liaise with Hotel personnel for the booking of spa lunch and dinner packages
- To have a thorough understanding of all security regulations applicable to the Spa
List of Typical Skills For a Spa Receptionist Resume
1
Skills For Lead Spa Receptionist Resume
- Experience of working with hotel/spa booking and scheduling software would be beneficial
- Previous money handling experience while working with guest
- Promote sales of treatments with a priority to up-selling and suggestive selling to guests
- Previous Spa experience or a passion for health and wellbeing
- Observe and maintain high standards for our guest experience; making recommendations for improvement as needed
- Experience in transaction handling of cash and credit cards
- Multi-task and prioritize incoming internal calls
- Safeguards all clients, guests, and members throughout each experience, while upholding the philosophy of the health fitness center
2
Skills For Sb-hotel Spa Receptionist Resume
- Experience of Premier Spa software desirable
- Experience of a similar position
- Within a luxury hotel or luxury spa experience
- Fine skillful manipulation needed for deskwork, computer entry, and cashiering needs
- Preferably, previous experience in a Spa in a luxury establishment
3
Skills For Spa Receptionist Temporary Resume
- Reporting to the Spa Manager, the Spa Receptionist is in charge of welcoming guests into the spa, responding to all enquires while observing set standards
- Preparing and presenting guests with their bill at the beginning of their treatment
- Recording daily accounting information on accounting sheets or in the computer system as instructed by the Manager
- Understanding the ability to perform opening and closing procedures
- Possessing a calm and engaging nature
- Pushing and pulling of boxes of less than 10 lbs. occasionally
- Coordinating the delivery of spa services, including spa, fitness and wellness, massage, reservations, reception desk and locker room facilities
- Working knowledge of SpaSoft booking Software and/or basic Opera
- Scheduling individual services for guests with accuracy and consistency using individual log in
4
Skills For Health Club & Spa Receptionist Resume
- Willing to work on shift including overnight duty
- Providing a seamless service by taking ownership of the spa journey of your guests
- Being aware and comply with Health and Safety within the Spa upholding these to both guests and associates
- Upselling further services and promoting retail products
- Being responsible for all charge, credit card and cash payments made by guests for spa services
- Recording all guest and treatment details for the database
- Billing procedures at the reception desk and the correct reconciliation of funds
- Providing five star luxury spa service for members, hotel guests and visitors
- Cleaning of spa and product display area
5
Skills For Franchised Spa Receptionist Resume
- Using the Point of sale for the credit card payments from guests
- Greeting guests in a friendly and professional manner in accordance with Rosewood standards
- Having thorough knowledge of all treatments and benefits offered by the Spa
- Lifting requirements up to 35lbs. for office supplies
- Greeting guests with direct eye contact and a smile, welcoming them to PUROVEL SPA & SPORT
- Physical activities include kneeling, bending, stooping, pushing, pulling, walking, reaching, lifting, stretching, grasping
6
Skills For Ubika Spa Receptionist Resume
- Assist in driving revenues by efficient booking/upselling and rebooking guests
- Comfortable working in a clothing optional environment while maintaining professionalism
- Constantly walking distances up to 10-20 feet. Occasionally walking distances up to 1000 feet
- Follows Opening and/or closing procedures
- To prepare all Spa menus, information boards and booking sheets as directed, on time, according to the predetermined standards
- Maximizes revenue in the spa by implementing upselling procedures and retail recommendations
- Ensure that all operational procedures, codes of conduct and standards of appearance are observed according to guidelines laid down by operating guides
- Accurately maintains SpaSoft schedules to ensure fairness of booking while maximizing providers and facilities
- Participates in the sale or upselling of retail products, ensuring the retail target is achieved
7
Skills For Spa Receptionist / Attendant Resume
- Ensure towels supplies in a timely and efficient manner while minimizing waste and maintaining “green” initiatives
- Keep all areas of the spa including storage areas, back of house, staff break room and dispensary clean and organized while following safety guidelines
- Able to assist in the fitness area by ensuring equipment is maintained and being available for guest
- Create a welcoming atmosphere for guests during check in and out
- To organise scheduling to maximise use of time and profitability whilst ensuring that the client’s needs are of first importance
- Greet and assist all guests entering or leaving the spa
- Assist in making determinations regarding types of materials, supplies, or tools to be used
- Responsible for any accounting work pertaining to Chi, The Spa / Health Club matters
- Ensure that the guest has a full understanding of the service and is comfortable with the process verifying appointments and times
8
Skills For Contracted Spa Receptionist Resume
- Regularly check computer for service openings throughout the day being aware of what needs to be sold, and looking to prevent mishaps
- To be informative towards Guests/Members, providing them with details of upcoming activities / promotions
- Calls housekeeping for cleaning services
- Responsible for monitoring spa & salon facilities, ensuring positive and friendly guest relations
- Possess an understanding of basic accounting principles
- Responsible for answering and directing calls
- To organize scheduling to maximize use of time and profitability whilst ensuring that the client’s needs are of first importance
9
Skills For Assistant Spa Receptionist Resume
- To adhere to all Spa Grooming Standards as set out by the Spa Manager and Company Policy
- Have complete knowledge and understanding of all services and products offered within the spa
- Available to work shifts including weekends
- Occasionally lifting up to 10 lbs
- Communicate with therapists regarding schedule updates and guest requests
- Ensure display of desk and surrounding retail area set and fresh
- Lifestyle Benefits (Parking, Bus, Fitness or Ski Pass)
- Ensures that the Receptionist area is clean and looks neat for all incoming guests
10
Skills For Spa Receptionist Resume
- Ensure cleanliness and maintain standards for the facility; making recommendations for improvement as needed
- Assist in overseeing Guest Locker Rooms, Co-ed Lounge, Meditation Room, Spa Treatment Rooms, Salon, Front Desk, Smoothie Bar and Fitness Center
- Address guest’s concerns or questions, resolving appropriately
- Be knowledgeable and informed regarding all massage/body treatments, general spa and resort programs and services
- Be ready to assist a guest who needs help or has questions concerning products or items
- Answers the phone promptly while using the guest’s name throughout the conversation
List of Typical Responsibilities For a Spa Receptionist Resume
1
Responsibilities For Lead Spa Receptionist Resume
- To be an ambassador for Lingfield Park Marriott Hotel and Country Club, taking personal responsibility for finding out about our product and services, and at all times striving to represent the Resort in the most professional, courteous and efficient manner possible
- Answer telephones in 3 rings and provide proper response (appointment booking, answer questions)
- Properly book all necessary reservations including spa treatments, fitness services etc…
- An understanding of the Spa & Health Club environment
- Arrive for your shift in uniform, looking clean and professional
- Communicate supply needs to front desk supervisor in writing
- Maintain accurate cashiering and bank responsibilities
- Present your bank to manager/supervisor at the end of each month for auditing
2
Responsibilities For Sb-hotel Spa Receptionist Resume
- Accurately and completely handle all cancellations using your birth month, dates and initials as the cancellation number
- Fit to work 2 shifts (morning, afternoon) & break shift if required
- Works closely with the department head and supervisors recommending program changes as necessary
- Maximizes revenue and cash flow by promoting special/ promotion of the month, Spa programs, packages and upgrades when appropriate
- Reports any necessary repairs to engineering
- Schedule services for individuals and large groups using spa/salon reservations software system
3
Responsibilities For Spa Receptionist Temporary Resume
- To carry out any other tasks occasionally requested by the Spa Manager or Resort Operations Manager
- Manage the treatment’s reservations and ensure the charges of the treatments are posted to the system accurately
- Make guest reservations for spa services
- Enroll guests in special programs or memberships
- Receive payments for goods and services and properly account for all transactions and monies. Reconcile daily sales, deposits and receipts as outlined in Standard Operating Procedures and Protocols
- Communicate and inform co-worker(s) of any and all pertinent information throughout shift and at shift close
4
Responsibilities For Health Club & Spa Receptionist Resume
- Handle and assist as needed with guest recovery and issues. Respond with management as directed
- Ensure proper coverage of desk when it is necessary to leave area
- Assist guests and suggest home care program and products
- Answer the phone in a professional and knowledgeable manner to obtain appropriate information and to address the customer’s needs. Assist clients/members to book an appointment
- Prepare the Daily Report
- Responsible of the Cash Bank
- Maintain proper record on sales items
- Recognize opportunities to sell, add on sell and up sell
5
Responsibilities For Franchised Spa Receptionist Resume
- Accurately schedule spa appointments via telephone reservations or in person
- Accurately receive payment of services to department standards and properly account for all transactions and monies
- Reconcile daily sales, deposits and invoices as outlined in department policy
- Looks for opportunities to assist peers, guest, other departments or leaders at all times
- Ensure product and supply inventories are replenished and maintained daily
- Accurately and completely handle all cancellations
- Knowledge and ability to process gift certificates
6
Responsibilities For Ubika Spa Receptionist Resume
- Accept responsibility for cash bank and ensure it balances at close of shift
- Answer the phone in a professional and knowledgeable manner, obtain appropriate information and address the guest’s needs
- Cross-sell and upsell services
- Daily maintenance of the spa's lobby/reception area
- Promote teamwork and quality service by daily communication and coordination with Spa Director and Spa Supervisor
- Provides tours to potential client’s on site-visits
- This is an hourly non-exempt position and is subject to overtime
- To handle guests’ complains and requests in a timely and efficient manner
- Provide a professional and friendly attitude to all customers and employee
7
Responsibilities For Spa Receptionist / Attendant Resume
- Meet guest needs: fitness room, locker room, relaxation area
- Knowledge of retail products and services offered in the Spa and Resort
- On time attendance and dress code required
- Perform special task as requested by the Spa Manager, Manager and supervisor
- Maintain the cleanliness and neatness of facility daily
- To ensure a warm friendly welcome to all guests
8
Responsibilities For Contracted Spa Receptionist Resume
- To co-ordinate guests consultation records with the Therapists
- To be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work
- To deal with all guests situations in a welcoming, courteous, efficient and caring manner
- To ensure a smooth check in and the requirements concerning guests are met
- To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner
- To supervise and conduct the safety of users and equipment of the spa and receive training to endure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the spa
9
Responsibilities For Assistant Spa Receptionist Resume
- To recognise the importance of "sales" in every aspect of their role
- To be responsible for preparing the reception for the next shift. Ensuring all messages have been passed on before leaving and that adequate supplies at all public information material are available
- Thorough working knowledge of all computer and manual procedures in the Spa as laid down in the standard of Performance Manual
- Answer all telephone calls quickly and efficiently in accordance with the standard laid in the SOPs
- Comply with company’s grievance and disciplinary procedures at all times
- To be fully conversant and comply with health, safety, hygiene, fire and security regulations
- To take reservations and promote Massage, Spa facilities information at any opportunity
- Anticipates guest’s needs and expectations
10
Responsibilities For Spa Receptionist Resume
- Answer phone calls and schedule appointments based on guest request and availability
- Close spa for the day: cash deposit if necessary; turn off all spa lights, table warmers, diffusers, music etc
- Help guest with resort directions information and general questions
- Print contract labor (massage therapist) daily schedules update throughout the day as needed
- Print estheticians and nail tech schedules update throughout the day as needed
- EU nationals only due to work permit
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