Staff Representative Resume Sample
Shakira Boehm
690 Nedra Brook,
Dallas,
TX
+1 (555) 362 1229
Work Experience
Senior Staff Representative
02/2016
-
PRESENT
Philadelphia, PA
- Leads training communication, development, and delivery
- Assures current and future training courses meet regulatory standards and company policies
- Leads continuous improvement of program
- Collaborates with training design, field managers and outside vendors on active training builds and restructure
- Provide input and feedback on training design initiatives
- Develop and implement account plans, create and deliver proposals that clearly address the customer’s business needs and result in predictable long term revenues. Always focused on win-win engagements that meet both the customer and Seagate’s objectives
- Identify and manage new opportunities to create Brand preference for Seagate through engagement with CSP’s, MSP’s, SI/Verticals segments. Detailed within CRM system
- Leverage customer engagements to provide value-add to the customer, drive Seagate’s focus areas and highlight Seagate’s differentiated capabilities
Staff Representative
01/2011
-
08/2015
Phoenix, AZ
- Ensure consistent and regular communication of company’s strategies and procedures through regular face-to-face visits and phone communications, solving issues quickly, documenting decisions made and actions to be taken
- Is actively building, owning and developing business relationship with the customer’s product managers / regional management, including frequent alignment and strategy meetings, including their top management
- Trains, supports, guide and motivate sales and support staff within named accounts to ensure they have the necessary knowledge and tools to sell Seagate’s drives effectively
- Manage analysis, action plans, escalation and corrective action if applicable
- Build and maintain relationships with stakeholders to ensure compliance and continuous improvement
- Responsible for the day-to-day operation of identification and management of chronic repair needs-execution
- Collaborates with reliability functions to determine chronic 'fix' levels and identify fleet and or system/engine trends
Channel Sales, Staff Representative
01/2008
-
07/2010
Philadelphia, PA
- Partner with key OEM’s, Resellers and Vertical Integrators to influence, grow and fulfill any end user requirement
- ‘Can do’ attitude and Sense of Urgency
- Ensure financial control is maintained by management and oversight of all claim reserve activity to aid in the reduction of the company’s collateral expense
- Provide settlement authority on all workers’ compensation claims based on state statute and/or all levels of litigation
- Ensure company is in compliance with state mandated workers’ compensation statutes
- Conduct 20-30 workers’ compensation claim audits annually, comprising of field audits and internal desk audits to ensure financial control and best claim handling practices are maintained
- Provide and evaluate workers’ compensation data for management, controllers and divisional leadership
- Continuous review of the company’s workers’ compensation program, policy and claim handling best practices
- Interpret the workers’ compensation laws for legal, HR partners and divisional leadership
Education
Everest University - Orange Park Campus
2004 - 2008
Bachelor's Degree in Business
Professional Skills
- Demonstrated problem-solving ability, initiative, and superior decision-making skills Strong organizational, problem solving, and presentation skills
- Strong written and verbal communication skills, to inclduce MS Office proficiency, strong technology skills
- Superior written communication skills and strong verbal skills
- Superior written communication skills; strong verbal skills
- Demonstrated problem-solving ability, initiative, and superior decision-making skillCustomer Facing experience and complaint and recovery experience
- Extensive and proven experience in engineering and/or quality assurance auditing and risk assessment skills
- Strong proficiency in MS Excel, PowerPoint, and Word. Strong analytical and technical writing skills
How to write Staff Representative Resume
Staff Representative role is responsible for presentation, microsoft, powerpoint, auditing, outlook, word, excel, software, research, design.
To write great resume for staff representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Staff Representative Resume
The section contact information is important in your staff representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Staff Representative Resume
The section work experience is an essential part of your staff representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous staff representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular staff representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Staff Representative resume experience can include:
- Strong presentation skills and ability to prepare reports (Excel, Word and PowerPoint)
- Strong interpersonal skills, proactive and ability to work under pressure
- Very strong written and verbal communication skills both in English and Spanish
- Assists Alliance Managers in gaining cross departmental support for effective implementation
- Coordinates with head office colleagues to ensure effective communication and consistency
- Designs curriculum-based tests and course validation, participant feedback, on-the-job and operational results evaluation methods and instruments
Education on a Staff Representative Resume
Make sure to make education a priority on your staff representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your staff representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Staff Representative Resume
When listing skills on your staff representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical staff representative skills:
- Effective communication skills, detail oriented, multi-task, self-motivated, people skills
- Extensive and proven experience in quality assurance auditing and risk assessment skills
- Demonstrates strong people, planning and organization skills
- Computer skills to include Microsoft Office Applications and demonstrated experience with ability to learn Company/Department IT Platforms
- Advanced communication skills, possessing excellent listening, and verbal and written communication
- Demonstrated problem-solving ability, initiative, and superior decision-making skills
List of Typical Experience For a Staff Representative Resume
1
Experience For Senior Staff Representative Resume
- Project Management Strong communications Skills
- Prior event planning or hospitality experience
- Collaboration skills with peers, suppliers and Airport Operations
- Above average Microsoft Office (Excel, Word, PowerPoint and Outlook skills)
- Multi division experience (Customer Experience, Reservations )
- Strong subject matter expertise / working knowledge of United’s policies, procedures, and initiative
- AO experience in both field and planning roles
- Strong subject matter expertise and working knowledge of United's Contract of Carriage, product, policies, procedures
2
Experience For Staff Representative Marketing Plan Development Resume
- Airport experience, perferably in cabins and/or provisioning related roles
- Experience working with CRO and DOT
- 5 yrs Airport Operations and/or AO Planning experience
- Experience managing contracts and/or outside vendor relationships
- Experience working with various CSC organizations to solve problems and gain commitments
3
Experience For Senior Staff Representative Regional Line Stations Resume
- Previous Hiring experience
- Training coordination experience
- Experience in Strategic Management, Finance, Statistical analysis role
- FAA Airframe and/or Powerplant Certificate or equivalent aircraft maintenance/inspection and quality assurance experience
- Regulatory compliance background - demonstrated use of FARs, Advisory Circulars, SAFO, FAA Notices and other FAA documentation to develop policy and procedure
4
Experience For Channel Sales, Staff Representative Resume
- Demonstrated ability to coordinate activities intra-divisional and cross-divisional to assure the proper implementation of policy and procedure
- Related field or equivalent work experience
- Organizational ability to prioritize and multi-task
- Aircraft Maintenance Supervisory Experience
- Proven ability to manage multiple communication channels
- Contact center, Refunds, Baggage, airport, or Inflight experience
- Hub or Line station leadership experience
- Planning and coordinating engine various phases of engine repair cycle
- Using this analysis prepare 18 month detailed cash flow projection models, by currency, by receipt type and by payment category
5
Experience For Staff Representative Iberia Resume
- Understanding of service standards and gate processes
- Working knowledge of FARs, Advisory Circulars, SAFO, FAA Notices and other FAA documentation to develop policy and procedure
- Training vendor content certifications (i.e. FranklinCovey, Eagle’s Flight, AchieveGlobal, Mind Gym, or others)
- Plays a key role in supporting strategies for specific Cargo initiatives. Provides analysis, planning, forecasting and reporting
- Utilizes marketing resources, including barter/ticket stock, for value driven promotional purposes
- Utilizes data and modeling tools to support short/long term forecasting for efforts such as eAWB and eFreight implementations
6
Experience For Staff Representative ESG Central Resume
- Designs curricula or programs in a variety of mediums including E. Learning, Instructor led and print
- Responsible for TakeOff:Learning (LMS) administration, including session management, participant enrollment & roster management
- Leads the collection, auditing, analysis, and reporting of pilot proficiency performance data for both internal and external customers
- Coordinates and controls production scheduling of company and customer engines and related modules during their shop visit
- Host daily production planning meeting to check and verify production schedule and delivery of parts
- Familiarity with United’s learning systems (TakeOff: Learning)
- Provides a first point of contact with pilots in administering and communicating operational policies, procedures and facilitation direction to resolve issues
7
Experience For Staff Representative Resume
- Assists the Chief Pilot in researching the grievance and prepares the case, can attend the grievance hearing
- Assists in coordinating base activities, special projects, recognition efforts or providing general work guidance to operational staff as assigned
- Coordinates and decision maker in crew desk transactions and scheduling concerning trip drops for flight management
- Monitors Flight Operations' corrective action responses to FAA regarding the auditing program to ensure commitments are maintained
- Coordinates UA cross-functional project team and key stakeholder meetings fostering environment where project deliverables can be met and are within budget
- Coordinates UA cross-functional user acceptance testing to facilitate the delivery of required technology
- Supports established project governance to assist in achieving overall deliverables
- Develops a positive working relationship with business partners the station, regional and corporate level
- Provides post visit summaries of station observations and process changes, and serves as an ongoing resource for the GM
8
Experience For Senior Staff Representative Resume
- Communicates with station employees and leaders to ensure a thorough understanding of performance metrics, and standard work processes
- Supports new business partner GMs by familiarizing them with United systems and processes
- Manages development of operating budget and financial forecasts
- Serves as a key point of contact for maintaining productive relationships with cross-divisional stakeholders
- Investigate and utilize emerging technologies
- Modify existing instructional materials
- Processes invoices for learning programs expenses
9
Experience For Staff Representative Marketing Plan Development Resume
- Coordinates the shipping of all materials
- Source and order meeting and event supplies
- Reconcile invoices post event to ensure timely billing/payment schedules
- Partners with stake holding departments to ensure high-profile issues are sufficiently addressed and responded to
- Issue policy and procedure guidance directly to the field and partner with the training department to develop any relevant educational materials
- Plan and conduct recruitment & selection exercise with hiring managers
- Interview and help select successful candidates with hiring department and business partner
10
Experience For Senior Staff Representative Regional Line Stations Resume
- Prepare employment letters, coordinate with Payroll, process new hires as well as liaising with corporate talent selection department
- Payroll administration – managing monthly updates, changes in the system
- Troubleshoots and tracks jump seat inquiries concerning line pilots
- Provides technical input for development of computer systems used for collection, analysis, and reporting of pilot proficiency performance data
- Coordinates AQP policy issues with stakeholders in the Flight Training organization
List of Typical Skills For a Staff Representative Resume
1
Skills For Senior Staff Representative Resume
- Strong problem-solving skills, which include the ability to research issues to make an informed decisions
- Excellent time management, decision-making and organizational skills
- Strong interpersonal, verbal and presentation skills
- Excellent interpersonal and communication skills, written and verbal are required
- Strong computer skills in MS Office required, especially Word and Excel
- Customer Facing experience and complaint and recovery experience
2
Skills For Staff Representative Marketing Plan Development Resume
- Comprehensive knowledge and demonstrated skill in Instructional Systems Design (ISD) and training program evaluation and administration
- Basic computer skills including WORD, EXCEL, OUTLOOK and PowerPoint
- Demonstrated significant achievements in aircraft maintenance, inspection, engineering, QA areas, with proven superior leadership capabilities
- Proficient to expert level Microsoft Office (Excel, Word, PowerPoint and Outlook skills)
- Exemplary interpersonal, verbal, listening and written communication skills
- Communicate clearly and effectively with employees, customers, suppliers and other business contacts
- Valid active state issued driver's license (expired, suspended, revoked or denied are not considered valid)
- MS applications, Presentation skills
- Comprehend, interpret and effectively communicate government regulations and geo-political analysis
3
Skills For Senior Staff Representative Regional Line Stations Resume
- +2 years of equivalent work experience Military, commercial, private pilot experience
- Managing timeline, scope and effectiveness of communication projects he/she is assigned
- Experience with the full range of web-based application testing, including: regression testing, and functional testing
- Experience in testing web based applications using various platforms including Windows, Mac, Linux and browsers including IE, Netscape, Firefox and Mozilla
- Experience drafting, coordinating, vetting and distributing policy and procedural information
- Experience in technical writing, managing, editing and revising corporate manuals
- Experience of data analysis including variance reporting and forecasting
4
Skills For Channel Sales, Staff Representative Resume
- Experience facilitating training and development in a service organization
- Experience in Learning Management Systems (i.e. United Take Off Learning or Cornerstone etc.)
- Experience facilitating frontline training in a service organization
- Firm understanding and proven sales record in selling data recovery services
- Experience developing and delivering a comprehensive communication plan
5
Skills For Staff Representative Iberia Resume
- Experience in process improvement and innovation in the learning space
- Web Development experience specifically for eLearning delivery
- Strong subject matter expertise / working knowledge of United’s policies, procedures, and initiatives
- Experience answering customer complaints through email and phone
- Strong technical writing background
- In-depth experience interacting with FAA
6
Skills For Staff Representative ESG Central Resume
- College or 4 – 5 years experience handling workers’ compensation claims
- Experience in maintenance scheduling or similar production environment
- Experience in DST and or Technical Training as Instructor
- WC and/or OSHA recordkeeping experience
- Use guidance from compensation matrix, good judgment, and empowerment to provide win-win solutions
7
Skills For Staff Representative Resume
- Strong knowledge of retail and wholesale sales principles, methods, practices and techniques
- Highly effective while delivers quality in a fast paced environment
- Relevant experience in S-CO or S-UA Corporate Customer Care/Customer Relations within the last 12 months
- Demonstrated ability to manage multiple projects simultaneously and deliver on time results
- FAA Airframe and/or Power-plant Certificate or equivalent aircraft maintenance/inspection and quality assurance experience
- FAA Airframe and/or Powerplant License or four equivalent years of airline experience
- Three years of experience in Strategic Management and Digital Strategy in an analytical role
8
Skills For Senior Staff Representative Resume
- Good knowledge of MS Office products especially Excel and Word
- Good communicator, able to develop business relationships at all levels
- Experience in Airport Operations or Inflight
- Excellent Team Player. Focused on Results
- Valid Passport and US Visa required for business travel
- Working knowledge of medical terminology, body systems and /or impairments and their disabling effects
- Working knowledge of SharePoint and data visualization tools
- Working knowledge of pertinent Code of Federal Regulations and Company Manuals/Requirements
- Working knowledge of pertinent Code of Federal Regulations and Company Manuals / Requirements
9
Skills For Staff Representative Marketing Plan Development Resume
- Working knowledge of workers’ compensation act, applicable state/federal statutes and regulations
- Working knowledge of Workers' Compensation administration and/or OSHA guidelines
- Working knowledge of airline industry
- Understanding of related technical trends, requirements and implementation
- Working with attorneys to review and revise contracts from an environmental law perspective
- Working with attorneys to analyze and advise on numerous international legal matters
- Provide direct IFE technical support to all domestic and International stations including the tracking and updating of all chronic IFE deferrals
- Assists in the development of the SMS database and ongoing monitoring in all areas concerning Flight Operations SMS
10
Skills For Senior Staff Representative Regional Line Stations Resume
- Oversee quality assurance and accuracy during the projects and ensure satisfactory production testing is conducted in all functional and business processes
- Identify and recommend new opportunities, including new strategic programs, product qualification and marketing strategies
- Develop and execute integrated events including planning, on-site management and post event follow-up
- Coordinate with venues on meeting and event floor plans and set up, menus, rooming lists, and additional needs
- Conduct internal survey in collecting employee feedback on existing benefit plans
- Participates in the ongoing development, implementation, administration, and monitoring of the Flight Operations Safety Management System
- Analyze all new training records for future UGE growth opportunities, inclusive of ground handling and hub services
- Understands key flight operations business drivers while working with minimal level of guidance on projects impacting the pilot group and flight operations
- Responsible for ensuring planned transfers and funding orders are initiated by the LAOs and/or HQS Treasury staff timely and as forecasted
List of Typical Responsibilities For a Staff Representative Resume
1
Responsibilities For Senior Staff Representative Resume
- Experience in writing, managing, editing and revising corporate manuals
- To handle bank account balance issues or payment rejections prior to bank end of day cut-off time to ensure all payments are made timely and as planned
- Experience in an airport role or support role
- Customer Care, Refunds, Baggage, Sales, ATO, or Inflight experience
- Responsible for ongoing, proactive maintenance and remediation of frontline training programs to ensure compliance, alignment and effectiveness
- Promote a culture of assessment and continuous improvement through administration of effective training and learning evaluation
- Proficiency using Microsoft Office Suite, including Excel, Access, PowerPoint, Word
2
Responsibilities For Staff Representative Marketing Plan Development Resume
- Well understand Seagate product value proposition and timely delivery training to VSPP
- Creates visual representation of records for presentation to necessary working groups
- Facilitates the management and oversight of all joint venture related documentation ensuring appropriate access for all stakeholders
- To monitor EMEA bank accounts and produce cash flow model reflecting actual activity
- To adjust forward cash flow projections as necessary to reflect accurate cash forecasts going forward
- Ensures all pilot AQP training (curriculum and courseware) content complies with the FAA approved AQP document
- Comfortable making both Cold and Warm sales calls
- Self-motivated with high energy and an engaging level of passion and enthusiasm
3
Responsibilities For Senior Staff Representative Regional Line Stations Resume
- Knowledge of Best Practices in leadership learning and development
- Execution and process oriented, forward thinking, diligent and creative
- Positive, flexible and professional demeanor while working with diverse groups
- Adaptable to different working environments and flexible when faced with sudden changes
- Flexible attitude and ability to work under pressure and consistently meet deadlines whilst maintaining accuracy
- Create or edit graphics or web pages in Company intranet (Flying Together)
- Create and edit graphics, images, videos for use in our communications while adhering to company brand style-guide
4
Responsibilities For Channel Sales, Staff Representative Resume
- Works with the station control center and customer service operations to facilitate decisions or resolve issues affecting the daily operation
- Researches collective bargaining and contract interpretation to support the Chief Pilot Office in personnel and grievance issues
- Grievance handling; receives, logs and enters grievance into local database
- Provides direction in the absence of flight management in non-flying and non-discipline matters
- Coordinates workload to software/media groups in IAH and EWR Media Loading Stations
- Operations: Researches and partners with stake-holding departments to ensure high-profile issues are sufficiently addressed and responded to
- Provides contract negotiations support for new or expiring contracts
- Participates in appropriate industry SMS training programs and forums
5
Responsibilities For Staff Representative Iberia Resume
- Administers the program for the processing of FAA Letters of Investigation and Voluntary Self-Disclosures
- Acts as an internal consultant regarding quality assurance issues, policies and regulatory requirements within and across organizations as appropriate
- Organizes all aspects of the project including interdepartmental collaboration, resources, schedules and tasks
- Gathers data and information to support the development of business cases, master project plans and performance measurement
- Manages the planning of all aspects of joint venture meetings including but not limited to invitations, agendas and minutes development and dissemination, meeting logistics and travel coordination
- Evaluate service provider capability to execute the scope of services through a comprehensive review of their safety, training, and quality assurance programs, operational experience and ability, management infrastructure/oversight, and transition planning capabilities
- Create, revise and lead in the negotiation of service level agreements aligned with go-forward plan
6
Responsibilities For Staff Representative ESG Central Resume
- Authors and approves UA fueling policies and procedures published in UA Fueling Manuals and issues variance/waivers to standards, as appropriate. Plans, develops, instructs, and implements system airport fuel operational policies and procedures. Works directly with key service providers and airport operations personnel
- Attends industry or regulatory meetings as the designated company representative, and maintains liaison with the FAA or other regulatory agencies in routine matters
- Identify and evaluate in-market promotional opportunities primarily within B2B channels
- Act as a key point of contact with regional airports, tourist boards and other partners to jointly promote the United Airlines brand
- Serves as a subject matter expert in a variety of operational functions
- Supports Senior Managers in the development and execution of station performance action plans
7
Responsibilities For Staff Representative Resume
- Conducts MOCHA and/or compliance audits as requested
- Develops and implements standard work processes
- Supports the deployment of new technology devices at regional line stations
- Provides operational support during station startups, closures and transitions, as well as during the introduction of new aircraft into markets and during major station events
- Regionally drives local and corporate initiatives and communication of results with HDQ
8
Responsibilities For Senior Staff Representative Resume
- Assesses performance against plans
- Provides variance analysis and ad-hoc forecast scenario analysis
- Deploys tools to enhance business processes, improve quality, and increase overall service levels to field sales
- Manages implementation and disbursement process for customer agreements
- Develops service delivery standards, and monitors performance against these standards
- Budget Analysis and Control: Works with Director to develop and implement expense budget for costs centers within division/region to ensure compliance and cost efficiencies
- Administers sales tool issuance. Monitors business policies and processes and identifies and evaluates opportunities for change to improve quality, performance and efficiencies
9
Responsibilities For Staff Representative Marketing Plan Development Resume
- Maintains attendance sheets and accounts payable for division/region
- Works in tandem with Director and Account Management team to evaluate opportunities for industry/promotional/charity events to ensure merit and compliance with corporate objectives and regional plans
- Negotiates contracts and facilitates logistics for all regional meetings and events (executive forums, team meetings, corporate and agency forums, inaugurals and company sponsored hospitality)
- Support Director with analytical and administrative needs: Compiles input needed for special projects and prepares divisional reports
- Partners with business teams to assess e-channel performance and opportunities (online booking, e-AWB, e-Freight ). Supports development of improvements whether new features (change requests) or processes
- Provides various analytical support to Program/Project Managers including principles, usability, competitive analysis, user value and application/penetration goals. Assists with PMLC management for higher priority Cargo initiatives
- Collaborate with key stakeholders across functions (i.e. collaborates with Sales Strategy) to achieve desired results for select products
- Designs and conducts performances, job, and task analyses
- Provides consulting services in instructional design and teaching/facilitating techniques to other training organizations and conducts in-service workshops for these organizations
10
Responsibilities For Senior Staff Representative Regional Line Stations Resume
- Conducts project status meetings and evaluate vendor contract services and courseware offerings
- One year at current position in the company (for internal applicants)
- Service Oriented and ability to deal with internal customers
- Familiarity with Company’s Code of Conduct, Ethics and Compliance and Regulation Procedures
- Operations: Researches and partners with stake-holding departments to ensure high-profile issues are sufficiently addressed and responded to. Ensures cases are properly documented, represented and addressed, including public statements, DOT follow-up, small claims court appearances on behalf of United
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