Staff Technical Writer Resume Sample
Work Experience
- Experience in preparing high quality documents for an end user audience
- Experience with single-source
- Pro-active team player who thinks ahead, plans, and suggests solutions
- Positive attitude toward change and inevitable mid-project course corrections
- Strong working knowledge of Adobe publishing tools (FrameMaker, InDesign)
- Experience in working in a structured authoring environment such as XML
- BS/BA in Technical Communication, English, Computer Science, related field, or equivalent experience, with 5+ years of experience writing software documentation for a technical audience
- Experience writing database, datacenter, and server technology documentation
- Become an expert on IaaS products, technology, and terminology across BU’s. Work with BU SME’s as necessary
- Five to eight years of experience as a technical writer, preferably in industry (software, hardware, biotech)
- Sophisticated understanding of the principles and practices of tech writing, content management, and reuse is essential
- Expert in MadCap Flare, Adobe Creative Suite, Adobe Acrobat, SnagIt (or similar), Microsoft Office, and web authoring tools
- Proficient in English, attentive to industry-leading standards, and equipped with excellent grammatical and editorial skills
- Experience influencing across boundaries, finding win-win solutions, and responding to obstacles creatively and resourcefully are key characteristics
- Participate in the domain technical and business discussions relative to future architect direction,
- Experience with global template deployment and integrations with multiple SAP modules,
- Strong experience and advanced skills with Adobe Technical Communication suite applications
- Understanding of company products and technology
- Write technical documentation for users of Splunk developer tools, including customers who build and market apps or who want to extend or customize the functionality of Splunk software
- Follow an established writing style guide, and work with an editor to refine and improve documentation deliverables
- Eagerly become a Splunk software expert, ready to discuss technical details with developers, system administrators, testers, and customers on a daily basis
- Conspire with software developers, architects, and product managers to develop engaging content that helps users make good decisions about how to use Splunk developer tools
- Take ownership of the customer experience with Splunk software, and facilitate decision-making across multiple functional areas
- Participate in multiple product development teams
Education
Professional Skills
- Project management skills to effectively track and handle assignments, including the ability to estimate, prioritize, and organize tasks effectively
- Solid planning and scheduling skills, experience working within tight deadlines
- Strong ERP strategic and governance leadership skills, driving business transformation at enterprise level across multiple businesses,
- Strong self-management and decision making skills
- Strong skills with the authoring tools, such as oXygen Author (DITA methodology) and MadCap Flare
- Excellent skills in editing (QA for documentation) – ability to recognize errors in a variety of information deliverables
- Excellent written and verbal communication skills, with the ability to articulate complex technical concepts in written form
How to write Staff Technical Writer Resume
Staff Technical Writer role is responsible for technical, government, translation, planning, training, documentation, travel, credit, database, security.
To write great resume for staff technical writer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Staff Technical Writer Resume
The section contact information is important in your staff technical writer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Staff Technical Writer Resume
The section work experience is an essential part of your staff technical writer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous staff technical writer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular staff technical writer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Staff Technical Writer resume experience can include:
- Demonstrates strong interpersonal, written, and verbal presentation skills for all audiences
- Excellent organizational skills and attention to detail with ability to handle multiple projects and priorities
- Exceptional analytical and organizational skills including the ability to organize and prioritize tasks
- Proven experience mentoring less-experienced writers
- Proven experience designing and delivering developer-facing documentation
- Proven experience making technical content accessible to audiences with mixed levels of expertise
Education on a Staff Technical Writer Resume
Make sure to make education a priority on your staff technical writer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your staff technical writer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Staff Technical Writer Resume
When listing skills on your staff technical writer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical staff technical writer skills:
- Project management skills – negotiate schedules, plan resource availability, multitask and prioritize work
- Possesses expert-level abilities in the process of breaking down software processes and effectively communicating the breakdown in writing
- Proven track record of researching and writing excellent, example-heavy documentation for developer tools
- Demonstrated skill in writing topic-based documentation
- Prior experience creating documentation for consumer electronics and/or the video game industry
- Translation skills with acute attention to detail. Equivalent cross-cultural exposure in a business environment
List of Typical Experience For a Staff Technical Writer Resume
Experience For Ent-staff Technical Writer Resume
- Two to four years of proven experience making technical content accessible to audiences with mixed levels of expertise
- Proven experience documenting cloud-based software
- Four or more years of proven experience writing technical documentation in English
- Experience as a technical writer, or equivalent combination of education and experience
- Excellent technical experience with various help formats
Experience For Technical Writer, Staff Resume
- Excellent knowledge of user personas and experience with customer research
- Experience writing in a structured authoring environment and single-sourcing
- Experience writing and designing minimalist information
- Excellent knowledge of computer development environments, operating systems, programming languages
- Experience defining and following documentation standards and best practices
Experience For Staff Global Quality Systems Technical Writer Resume
- Experience leading and managing documentation projects
- Has expertise in industry standards such as DITA, XML, and HTML. Expert knowledge and competency in IX tools demonstrated by assuming a DITA buddy role
- Excellent knowledge of content/help authoring tools, such as FrameMaker, Flare etc
- Excellent knowledge of software development bug tracking tools, such as JIRA
- Excellent at reviewing documentation written by other team members to ensure clarity, completeness, accuracy, and overall quality standards
- Experience with API documentation including SOAP and Rest APIs
- Experienced in DITA and topic-based writing
- Demonstrates broad knowledge of all aspects of technical content development and design
Experience For Staff Telecom Technical Writer Resume
- Excellent knowledge of Configuration Management tools, such as Perforce
- Excellent knowledge of graphics production
- Good knowledge of video production
- Excellent knowledge of computer software, hardware, the Internet, and mobile devices
- Interacting daily with team members for information sharing and problem-solving
- Supporting corporate proposal work as needed
Experience For Technical Writer Staff Resume
- Understanding of modular content development
- Provide support for staff and senior technical writers by assisting with mapping out documentation strategies and schedules for project work
- Use MadCap Flare to deliver content to a variety of formats for our Web site, including HTML and PDF formats
- Follow an established writing style guide and work with an editor to refine and improve documentation deliverables
- Sincere desire to learn challenging technical concepts and thrive in an environment of rapid change
- Work with internal teams to obtain an in-depth understanding of our products and the documentation requirements
- Research and develop an understanding of the customer and product requirements
- Strike a balance between “right” and “right now” to work through periods of technical change
Experience For Staff Technical Writer Resume
- Willingness to occasionally travel to other Splunk offices in order to interview subject matter experts
- Define customer requirements for large and complex documentation projects and create document plans and schedules
- Collaborate with software developers, product managers, writers, information architects, quality engineers, and technical support engineers to develop and review information
- Organize information, learn complex concepts, and explain concepts and tasks clearly and concisely
- Experience documenting complex system administration processes in mobile development, enterprise mobility management, network architecture, and installation/upgrade processes
Experience For Ent-staff Technical Writer Resume
- Work in coordination with a global writing team
- Proven ability to explain complex and potentially unfamiliar architectures and processes clearly and coherently for all audiences, including creating explanatory illustrations when required
- Produce new content or revise existing content quickly
- Understand user profiles and to create content targeted appropriately to meet user goals
- Lead and mentor other writers in best practices for software documentation
- Write or refine code samples to support documentation
- Write technical documentation for users of Splunk software, including customers who deploy enterprise software, administer on-premises and SaaS enterprise software environments, manage business knowledge, and build business intelligence reports
- Write instructional and reference documentation for developers who want to extend and customize the functionality of Splunk software
- Eagerly become a Splunk software expert, ready to discuss technical details with developers, system administrators, testers, and customers daily
Experience For Technical Writer, Staff Resume
- Conspire with software developers, architects, and product managers to develop engaging content that helps users make good decisions about how to use Splunk technology to gain business insights
- Documenting software products for system administrators, business analysts, and developers, including procedures, process documentation, and architecture descriptions
- Strike a balance between “right” and “right now” in your output
- Willingness to occasionally travel to other Splunk offices to interview subject matter experts
- Write easy to understand online help and printable guides, including user guides, admin guides, installation guides, troubleshooting guides, and related documents
- Plans and directs the creation and design of technical information for multiple functional areas, complex products, or product suites. Defines reuse strategies
- Acts as the content strategist and technology-focused authority for content design. Coaches junior writers on style improvements
Experience For Staff Global Quality Systems Technical Writer Resume
- Ensures VMware style and standards are appropriately expressed in technical content and media
- Contributes to the development of content strategies and best practices
- Consistently manages time on multiple assigned tasks of high complexity. Aside from initial guidance from manager, requires no management intervention
- Demonstrates depth and breadth of technical knowledge in multiple product areas, suites, or product integrations. Builds test environments for products in assigned area of ownership
- Demonstrates ability to analyze and compare different types of industry-specific information, identify issues, and arrive at appropriate solutions, providing immediate value to projects
- Experience in a technical role
- BS/BA in Computer Science, Technical Communication, English, Journalism, or equivalent experience
- Lead or participate in department initiatives
- Ensure the flow in a functional are is smooth and there are no gaps in the products’ configuration
Experience For Staff Telecom Technical Writer Resume
- Excellent command of the English language – ability to edit and organize information, ability to explain clearly complex technical concepts, and create accurate procedural and reference information
- Experience writing and editing technical content
- Experience using technical instructions in day-to-day job
- Principal author of English language end-user documentation for game console and peripheral products
- Developmental editor for Japanese-to-English translations of end-user documentation
- Author new documentation,with U.S. and U.K. consumers as the target audience
- Organized and can easily learn advanced technologies, as well as explain concepts clearly and concisely
- Familiarity with markdown, git, html, and xml
- Send documentation through review and implement feedback
List of Typical Skills For a Staff Technical Writer Resume
Skills For Ent-staff Technical Writer Resume
- Clear skills in editing (QA for documentation) – ability to recognize errors and opportunities for improvement in a variety of information deliverables
- Relationship management skills – able to elicit meaningful feedback from subject matter experts and tactfully communicate in multi-cultural environments
- Tools knowledge/experience, in order of priority: Microsoft Word MS Visio, HTML, XML online authoring application, Adobe Acrobat, MS Excel or MS PowerPoint
- Prior hands-on experience working with computers (hardware and/or software)
- Experience as a Technical Writer with a demonstrated progressive growth in responsibilities
- Validating information-working with cross-functional teams to ensure technical accuracy and quality standards
- Has a solid understanding of Lean/Agile/XP software development processes, their application to GE projects, and how they influence technical writing
Skills For Technical Writer, Staff Resume
- Solid understanding of document design principles (layout, textual information, visual elements). Consumer product documentation planning ability desirable
- Experience working with a programming language such as Python, Java, Perl, JavaScript, or VBScript
- Experience of the use of, and tailoring of, best of breed project management processes and tools,
- Good understanding of SAP ABAP with latest knowhow on related technology,
- Willingness and ability to share knowledge, power, and credit, establishing trust, credibility, and goodwill
- Experience in Technical Writing of Functional Specifications and Design Documents for highly complex multi-disciplinary systems
Skills For Staff Global Quality Systems Technical Writer Resume
- Experience documenting semiconductors, firmware, APIs, or software technologies
- 1+ experience producing technical documentation, preferably in the systems/hardware and data center infrastructure IT areas
- Experience with DITA or other XML-based authoring/publication system
- Experience developing content in a wiki environment
- Experience using style guides such as the Chicago Manual of Style and the Microsoft Manual of Style
- Participate in multiple product development teams, prioritizing your work on what delivers the highest benefit to our customers
- Demonstrates value to management by proactively finding ways to improve content and processes
Skills For Staff Telecom Technical Writer Resume
- Experience working as part of globally distributed teams
- Experience working on agile teams with fast release cycles
- Experience in working with complex technologies and are eager to learn
- Experience with virtualization, networking, and container technology
- Adobe FrameMaker and Acrobat experience
- Technical writing experience
- Experience managing multiple writing projects to different deadlines at the same time
- Experience following multiple style/writing guidelines
- Demonstrated ability in at least one of the following areas
Skills For Technical Writer Staff Resume
- Experience in using a content management/online help system
- Eight or more years of technical writing experience in a high-tech field
- Experience working directly with SMEs
- Experience with USAF Technical Orders or other US Government processes and/or systems
- Experience with proposal development tools (e.g., Privia) is required
- Demonstrated ability to translate complicated concepts into content that is accessible to audiences with mixed levels of expertise
- Experience with Visio or other graphics programs
- Microsoft Word, Excel, and SharePoint experience
- Craft excellent diagrams, flowcharts, and other visual aids with OmniGraffle
Skills For Staff Technical Writer Resume
- Understanding of structured, task-based writing
- Working knowledge of Lean/Agile/XP software development processes and how to follow processes for information development
- Working knowledge of major aspects of software design, development, and QA and how they affect the information development process
- Working with subject matter experts to write processes, procedures, and plans for use by fellow team members, end users, and the Government
- Developing graphics for documents to convey basic workflows, concepts, and organizations. Work with corporate graphic artist to develop more complex graphics
Skills For Ent-staff Technical Writer Resume
- Helping format reports, presentations, and other project artifacts
- Managing the project online library
- Knowledge of technical writing authoring technologies, including MadCap Flare, XML, or DITA
- Understands concepts of setting and driving architecture direction,
- Willingness to work in a challenging and engaging environment that promotes teamwork, creativity, accountability, and professional development
Skills For Technical Writer, Staff Resume
- Familiarity with structured authoring, single-sourcing, and online help
- Documenting software products for system administrators and developers, including procedures, process documentation, and architecture descriptions
- Aptitude for nurturing a collaborative, energetic, positive working environment that values creativity and innovation
- In a technical writing or lead writing role
- Aptitude for cultivating a reciprocal, energetic, positive working environment that values creativity and innovation
- Create and edit product documentation according to company guidelines, including printed materials, electronic help, and other forms of documentation
- Participates in domain technical and business discussions relative to future architecture direction aligning with business goals,
- Gathers and analyzes data and develops architectural requirements at project level, aligning architectural requirements with software development strategy,
Skills For Staff Global Quality Systems Technical Writer Resume
- Understands technical and business discussions relative to future architecture direction aligning with business goals,
- Familiar with elements of gathering architecture requirements,
- Has expertise in structuring content in topics that can be grouped together as single deliverable and can also be reused in other documents
- Clarity of thinking to work through limited information and vague problem definitions
- Manage documents in a controlled systems environment using workflow, permissions, and version control
- Genuine desire to learn challenging technical concepts and thrive in an environment of rapid change
- Work with other EUC writers to find opportunities and create strategies for cross-product content reuse and shared authoring
- Results-driven approach, with a winning, positive attitude
Skills For Staff Telecom Technical Writer Resume
- Verifies technical content by testing the product. Obtains technical reviews of new or updated content
- Detailed resume, motivation letter, and a portfolio of writing samples (if available)
- General knowledge of IT infrastructure, networking and storage
- Knowledge of HTML, XML, CSS, and scripting
- Prepare information for publishing
- Research new solutions to improve existing processes
- Team leadership experience with excellent interpersonal skills and people centric approach to understand employee needs as well as to manage employee expectations,
- Self-motivator and result oriented to complete task as per timelines,
- Strong SAP Technical knowhow with good understanding of cross functional domains including some of the key domains e.g. PS, FI-CO, QM, APO, ePM, Treasury, Cash Management, FSCM etc.,
List of Typical Responsibilities For a Staff Technical Writer Resume
Responsibilities For Ent-staff Technical Writer Resume
- Excellent ability to create graphics
- Proven ability to produce documentation of above-average clarity, minimal errors, completeness, and overall quality, within established deadlines
- Strong contributor to the project teams of which the individual is a member
- Collaborate with content experts to learn about products
- Meet with technical communications group leaders to discuss documentation content
- Evaluate industry tools and trends
- Work with project managers and engineers to improve the usability of documentation
Responsibilities For Technical Writer, Staff Resume
- Troubleshoot help systems as they are integrated into products
- The technical writer shall gather and disseminate technical information pertaining to the project assigned to them by meeting with engineers, reviewing prior manuals and meeting with designers
- The technical writer shall use written, photographic and line drawing instructions which document the various prototype technologies on ground vehicles. The photographic and line drawings shall be annotated and relate back to the body of the document
- The technical writer shall include in the document, vehicle preparation, removal of existing equipment, installation of hardware, cabling, brackets, document parts lists, required tools and procedures and any notes, cautions and warning associated with the installation processes
- The technical writer shall send the illustrator either a marked up digital photo, line drawing or CAD drawing. The mark up shall be hand delivered or electronically delivered
- Work collaboratively with technical staff to produce quality documents for delivery to a variety of clients. Characteristics necessary for success include: analytical, presentation, reasoning and problem-solving skills; the ability to operate independently with minimal supervision or feedback; and the ability to establish a solid working
- Research, organize, outline, write, and index help and documentation for Open Text products
- Develop information and structured content for new products or solutions based on customer needs and goals
- Ensure high standards in content quality and consistency across product documentation sets
Responsibilities For Staff Global Quality Systems Technical Writer Resume
- Develop and maintain Documentation plans and status reports for assigned projects
- Sound knowledge of XML and HTML
- Excellent ability to gather information for a writing assignment from a variety of sources, including development, QA, UXD, and product management, to gain a strong functional understanding of the source information
- Knowledge and interest in new technologies in Technical Communications
- Knowledge of Enterprise Content Management (ECM) products
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- Proficiency in Microsoft SharePoint
- Proficiency in PTC Windchill software
- Highly organized, attention to detail, ability to multi-task, and respond quickly to short deadline actions in a fast paced environment
Responsibilities For Staff Telecom Technical Writer Resume
- Excellent communication (verbal and written) and follow up skills are critical. - Excellent interpersonal skills and ability to interface with a variety of personalities
- Work with project management and technical leads
- Proven record of delivering high quality user documentation, including user guides, admin guides, installation guides, troubleshooting guides, and related documents in both online help and printable formats
- Tools: MadCap Flare, Microsoft Team Foundation Server
- Knowledge of html, xml, css or similar web technologies
- Familiarity with structured information development processes
- Knowledge/experience of documentation standards and processes with ability and willingness to collaborate with the documentation team to develop and refine them
- Demonstrated knowledge in the use of specified office automation packages, such as Microsoft OFFICE, to include word processing, spread sheet/database applications, graphics applications and desktop publishing
- Two to three years of experience in technical writing where core job responsibilities have focus on writing or editing of technology-related subject matter preferable
Responsibilities For Technical Writer Staff Resume
- Experience in API documentation
- Train new hires and conduct training and continuing education for all team members
- Desire to succeed in a technical writing career
- Provide mentoring, lead the implementation of styles, standards, tools, and best practices for staff and senior technical writers
- Has expertize in structuring content in topics that can be grouped together as single deliverable and can also be reused in other documents
Responsibilities For Staff Technical Writer Resume
- Persistence and initiative to learn
- Security clearance is not required, but desired
- Analyze current product documentation to determine usability and make improvements as indicated
- Create API product documentation for developers and system administrators
- Help shape the future of API documentation at ServiceNow
Responsibilities For Ent-staff Technical Writer Resume
- Create content for the ServiceNow Platform
- Work with resource management to assign staff and senior technical writers to project work
- Conduct documentation reviews of infrastructure documentation (online HTML knowledge articles for global Operations Support teams authored in Remedy Knowledge Management Systems, and printed infrastructure reference guides for Platform Engineering authored in MS Word) written by team members
- Maintain team documentation standards for all team tools including, but not limited to, MS Word, MS Visio, and HTML. Ensure standards are documented and stored in the appropriate file repository
- Work with team members to implement new tools and standards as needed
- Review resumes and hire new staff and senior technical writers that fit the needs of the team
- Set performance goals and complete mid-year and end-of year performance reviews for all staff and senior technical writers each year
Responsibilities For Technical Writer, Staff Resume
- Knowledge of Government (DoD, US Army, TACOM) policies and procedures/ nomenclature, work methods, manuals, and other established guidelines
- Developing, writing, and executing quality plans and procedures according to the requirements of the contract and tasking documents, and carry out those plans. This includes ensuring that SLAs and AQLs are met or exceeded
- Technical solution architecture capabilities,
- Reviews exceptions and makes recommendations to architectural standards at a domain level,
- Understand and use basic information architecture principles to create a wide variety of information deliverables
- Possesses deep understanding of the major aspects software Design, namely design patterns, scalability, test planning & strategy, & security/compliance. Leverages this understanding to inform planning for technical writing projects
Responsibilities For Staff Global Quality Systems Technical Writer Resume
- Exceptional English skills
- Experience with content management systems, such as Astoria and Visual Studio
- Possesses an awareness of the major aspects of software development, namely test automation, build & deploy, performance optimization, & data structures
- Possesses an awareness of the major aspects of software development
- Proactive identification and removal of project obstacles or barriers on behalf of the team
- Work with, modify, and troubleshoot HTML, CSS, and XML markup
- Section 3: Qualifications