Supervisor, Clinical Resume Sample
Lia Hansen
5847 Amara Fork,
Phoenix,
AZ
+1 (555) 661 7317
Work Experience
Supervisor Clinical Rehab Specialist
06/2016
-
PRESENT
Houston, TX
- Evaluation of clinician performance in delivery of patient care to meet standards and best practice
- Precepting and coaching/feedback of clinicians to understand best practice care delivery and demonstrate competence
- Evaluation of staff productivity and coaching/feedback to achieve productivity expectations (e.g. timing/length of visits and visit efficiency, documentation at point of care)
- Three years management experience with demonstrated skills in laboratory supervision
- Knowledge of regulatory agency standards and application to laboratory operations
- Demonstrated knowledge of laboratory operations
- Basic knowledge of financial procedures
- Clinical Laboratory Scientist or Bioanalyst license issued by the State of California required
Supervisor, Clinical Services
08/2009
-
03/2016
San Francisco, CA
- Current CLS license issued by state of CA required
- Act as a liaison with other business units and facilitate on-going communications between case management and utilization management staff, community agencies and contracted providers
- Staff Education & Supervision of departmental research staff: Coordinates and participates in the interview and selection process and evaluates staff. Participates in the training and development of staff and designs and facilitates educational sessions. Keeps staff up to date in EHR changes and development as well as regulatory changes to human subjects research at the institution
- Maintains an active role in the laboratory’s quality improvement program (incident reports, CAP surveys, TAT’s, service guarantees) and ensure levels of compliance of established laboratory outcome standards are met
- Maintains confidentiality of company’s records, clients, and personnel matters at all times as per policy
- In conjunction with the Corporate Assistant Vice President of Business Development for Rehabilitation Services, develops strategic direction and department structure for their market
- Sets and achieves goals for personal and group attainment by tenaciously working to meet or exceed those goals
- Understand, interpret and consistently apply the organization’s policies and procedures
- Model open, clear and consistent communication. Manage team’s response to all communications. Lead by example
Clinical Laboratory Supervisor
03/2007
-
03/2009
Chicago, IL
- Is available at all times during their scheduled operating hours, to assist clinicians as appropriate
- Reviews patient’s clinical diagnosis, medications, procedures and clinical course as related to their terminal prognosis
- Attends and assists in case conference meetings with clinical personnel to facilitate coordination of care
- Assists in SOC visits when necessary and as directed by the DPCS/CM
- Assists in the Triage role when necessary and as directed by DPCS/CM
- Assists in the screening and interviewing process of new agency personnel and makes recommendations for employment of individuals. Takes the lead in the orientation of new agency field personnel
- Assists Clinical Manager in the planning, implementation and evaluation of in-service and continuing education programs
- Assists in the formulation, revision, implementation, and evaluation of policies and procedures related to the care provided by the hospice team in the field
Education
Arizona State University
2001 - 2006
Bachelor's Degree in Healthcare Field Desired
Professional Skills
- Demonstrated leadership, critical thinking and planning skills
- Computer skills, including ability to learn a validated system
- Project management and planning skills/experience
- Experience in successfully supervising a Utilization Management program, to include prior authorization
- Demonstrates personally, and holds staff accountable to demonstrate the DUHS Values in all interactions
- Acute/Critical Care experience, but Hospice/Palliative experience
- Basic computer skills and proficiency in Microsoft office Required
How to write Supervisor, Clinical Resume
Supervisor, Clinical role is responsible for computer, microsoft, leadership, health, excel, training, credit, database, purchasing, security.
To write great resume for supervisor, clinical job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Supervisor, Clinical Resume
The section contact information is important in your supervisor, clinical resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Supervisor, Clinical Resume
The section work experience is an essential part of your supervisor, clinical resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous supervisor, clinical responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular supervisor, clinical position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Supervisor, Clinical resume experience can include:
- Valid Washington State driver’s license, personal auto insurance coverage, and a motor vehicle in good working condition
- Verbal and written communication skills and working knowledge of Microsoft Office suite required
- Exceptional ability to effectively communicate, problem-solve, seek creative and innovative methods to enhance patient care and staff performance
- Able to effectively facilitate the implementation of process changes in a complex environment
- Exceptional ability to effectively communicate, problem-solve, and seek creative and innovative methods to enhance patient care and staff performance
- Participating in the budget process with the Practice Manager; also assisting with the effective management/control of expenses
Education on a Supervisor, Clinical Resume
Make sure to make education a priority on your supervisor, clinical resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your supervisor, clinical experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Supervisor, Clinical Resume
When listing skills on your supervisor, clinical resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical supervisor, clinical skills:
- Strong administrative skills to include intermediate experience with Microsoft Word, Excel and Outlook
- Demonstrates the strong leadership skills necessary to gain the cooperation and support from the staff and Physicians
- Excellent communication skills (verbal and in writing) are required
- Demonstrated proficiency in computer skills including statistical analysis and laboratory information systems
- Excellent communication, public relations, computer and staff development skills
- Experience with accreditation inspections and writing and editing laboratory Standard Operated Procedures (SOP)
List of Typical Experience For a Supervisor, Clinical Resume
1
Experience For Supervisor, Clinical Services Resume
- Excellent time management and prioritization abilities.
- Maintaining smooth daily clinical operations in the nursing care unit, lab area imaging and surgery department; also maintaining excellent public relations
- Ensures implementation studies, LIS validation and staff training take place when new instrumentation and tests are implemented
- Demonstrates working knowledge of regulatory standards.
- Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by
- Two (2) years’ experience in a Lead role
- Demonstrates knowledge of policies, procedures and discipline practice as well as the ability to educate staff and monitor staff compliance .
2
Experience For Clinical Laboratory Supervisor Resume
- Conducting regular clinical unit meetings to keep employees informed of directives, policies and procedures
- Assisting in the development of plans for hardware and software needs
- Facilitating the timely implementation of information system changes
- Maintaining records, reports and files as required by established policies and procedures
- In collaboration with the Practice Manager, developing training and education for the staff; also utilizing other sources
- In collaboration with the Practice Manager, interviewing prospective new employees; also providing a comprehensive orientation for new employees
3
Experience For Clinical Systems Supervisor Resume
- Assists with staffing/scheduling to meet service demands in compliance with all regulations
- Maintains clinical knowledge by reading journals and attending conferences/seminars
- Models personal and professional growth by continuing education and obtaining certification in an area of specialization
- Collaborates with the writing of research policies/processes and implements quality assurance initiatives
- Completes Human Subjects Research Training and courses on the informed consent process
4
Experience For Hematology Supervisor, Clinical Laboratory Resume
- Oversees and trains staff to obtain research samples including, but not limited to, blood, bone marrow aspirate and biopsy, and/or tissue biopsies
- Overall responsibility for regulatory preparedness in both areas (working with lab leadership and staff)
- Performance evaluation and ongoing supervision of all hem/chem personnel
- Ensures appropriate staffing in the Chemistry and Hematology sections and reassigns staff between the two areas as dictated by workload
- Performs initial and second review meeting submission deadlines and guidelines for accuracy.
- Participates in process improvement programs including clinical audits, ADRs as assigned, PI committees, and other quality initiatives.
- Recommends PI process in areas identified through CM as not meeting desired outcomes.
- Mentors and counsels staff. Using current leadership principles and techniques.
5
Experience For Supervisor, Clinical & Medical Management Resume
- Maintains individual supervisory files, documenting appropriate discussions related to performance achievements/deficits.
- Ensures that staff are completing quality reports (infection and occurrence reports).
- Adherence to Centura Health Employee Principles/Human Resource policies regarding dress code, attendance, punctuality, etc.
- Current RN licensure with South Carolina State Board of Nursing
- Actively participates in shared governance model for nursing and activities in support of Magnet designation
- Responds to issues in an efficient and timely manner, handling urgent situations without delay
6
Experience For Supervisor Clinical Laboratory, AM Shift Resume
- Assist in unit reporting needs and quality improvement projects
- Serves as an immediate resource to assigned care management staff to assist in problem solving as questions and issues arise
- Investigate complaints and provide guidance to staff clinicians regarding client company nuances
- Ensures teammate adherence to procedures and quality assurance requirements
- Participates and/or leads in the development of and compliance with all departmental policies and procedures for performance and quality assurance
- Identifies opportunities for process improvement within the department and between lab business lanes for efficiencies
- Participating in the compilation of information for employee performance appraisals; also assisting with employee relations matters, such as corrective actions and disciplinary actions
- Serving as the communication resource, especially in the absence of the Director/Practice Manager (conveying information which comes from PNO's main office and general operations-related information, etc.)
7
Experience For Clinical Base Supervisor Resume
- Plays a key role in the development and maintenance of the physician office’s information systems by
- Supervises and mentors research staff
- Assures that policies /procedures of the institution and department are communicated to staff formally and informally by written and/or verbal means
- Ongoing training and guidance of assigned personnel, and support and research staff as applicable, regarding institutional and external regulation, protocol document submission preparation, and required documentation for submissions and regulatory files
- Evaluates performance of staff, maintain documentation, and manages disciplinary action as needed
- Coordinates educational activities for the research staff
- Conducts routine meetings with staff
- Represents the IMT Platform at meetings and functions as needed
- Ensures that clinical research conducted by the IMT platform meets IRB, federal, institutional and other applicable guidelines and policies
8
Experience For Clinical Field Supervisor Resume
- Tracks progress of institutional trials associated with the IMT Platform relating to accrual, specimen collection details, and other requested information. Provides reports as requested
- Works with IT staff to develop reports and processes for organization, record, and coordination for specimen collection and regulatory-related operations
- Recruitment and enrollment of patients onto protocol PA13-0291
- Completes off-study procedures in CORe and Epic
- Coordinates sample collections with collaborating clinical departments, diagnostic labs, and treatment centers. Update database with all collection and timepoints
- Oversees the request and transfer of samples to and from outside centers. Maintains an electronic file system to document the progress and status of each request. Locates, files, and/or retrieves the required documents for tissue requests in the regulatory file
- Ensure timely and accurate data entry regarding sample collection. Maintains a file storage system of completed lab requisitions and related protocol documents. Coordinates source document sharing with Coordinators of collaborating departments. Implements QA process
- Serves as a resource for departments and treatment centers relating to specimen collection, data collection, documentation, treatment, and patient coordination
- Demonstrates excellent oral and written communication skills when contacting other institutions, patients, and departments by phone, email, and/or face-to-face interactions. Assimilates pertinent information in order to compose written correspondence
9
Experience For Supervisor Clinical Administration Resume
- Supervises and coordinates the daily activities of the GU Tissue Acquisition Laboratory and Biorepository
- Plans and/or conducts in-service programs. Supervises assigned personnel
- Coaches and counsels and writes performance evaluations for assigned employees. Gives recommendations for merit increases, promotions and transfers
- Supervises and oversees protocol building within institutional and departmental databases. Maintains metrics to assist with blood volume reporting in Tissue Station
- Continually explores process improvement and efficient operation opportunities
10
Experience For Clinical Data Supervisor Resume
- Coordinates the delegation of work assignments. Ensures timeliness of collections, accuracy of orders, and coordination of work flow to maintain daily operations. Serves as a liaison with other members to
- This role is located at Marian Regional Medical Center in Santa Maria, CA with required travel between facilities.
- Supervises the development and evaluation process of the Clinical Studies Coordinator staff
- Coordinates schedules, assignments, and approves leave requests for Clinical Studies Coordinator staff
- Assures that policies/procedures of the institution and department are communicated to staff formally and informally by written and/or verbal means
- Develops and maintains orientation manual. Conducts initial staff orientation and monitors staff development for all Clinical Studies Coordinator staff. Assesses the effectiveness of training programs, identifies learning needs, and modifies orientation process as needed
- Creates and maintains policies relating to staff development. Monitors adherence to policies and maintains development files for Clinical Studies Coordinator staff
List of Typical Skills For a Supervisor, Clinical Resume
1
Skills For Supervisor, Clinical Services Resume
- Prior experience with CLIA and CAP requirements
- Verifying that staff are trained and competent prior to performing testing on patient specimens independently; and,
- Providing the seamless operation of the physician office in order to promote ongoing effective customer
- Responding immediately to patient concerns and/or complaints; also ensuring that patients are treated in a friendly and highly-effective manner
- Recent (within the last five years) experience performing or supervising testing in a clinical lab pertaining to Microbiology including Specimen Processing
- Facilitates training/cross training of staff in processes to maximize effectiveness and to utilize staff to their fullest potential
- Experience performing serology, immunology and molecular diagnostics testing
2
Skills For Clinical Laboratory Supervisor Resume
- Three (3) years of nursing experience in a clinical care setting
- At least two (2) years’ experience in clinical research and in handling subjects/patients in a clinical research setting
- Three years nursing experience in perioperative nursing
- Experience with high-throughput genotyping technologies and sequencing
- Previous molecular diagnostics experience including DNA isolation, PCR, RT-PCR,Real-Time PCR, capillary electrophoresis and DNA sequencing highly desired
- Be familiar with the policies, expectations, evaluations, and administrative tasks of the student teaching experience
- Current working technical knowledge and skill of the various laboratory disciplines performed in the laboratory (e.g. hematology, chemistry, etc.)
- Experience with managing virtual staff
- Experience supervising remote employees
3
Skills For Clinical Systems Supervisor Resume
- 3 yrs. nursing experience in a Pediatrics AND/OR NICU dept. of an acute care hospital
- Two years clinical experience in an inpatient rehabilitation setting as a Clinical Rehabilitation Specialist (Required)
- Three years of nursing experience in an acute care hospital
- Three years experience in data collection and reporting/display to include the usage of computer database systems
- Knowledge of and experience in the utilization of word-processing, database, and graphic presentation computer applications
- Evaluate the effectiveness of team processes and programs using quantitative metrics
- Communicate regularly with the Assistant Director of Clinical Experiences
- Case management or utilization management experience
- Experience in Utilization Management
4
Skills For Hematology Supervisor, Clinical Laboratory Resume
- Experience with Clinical databases & the Internet
- Experience in a care coordination role
- Experience in Healthcare IT required
- Recent Home Health/ Hospice/ LTC/Acute care experience
- Two years recent supervisory or leadership experience
- Demonstrated knowledge of hospital operations
- Knowledge of and experience in the application of CQI tools
- One year previous flight experience
- Previous management and supervisory experience
5
Skills For Supervisor, Clinical & Medical Management Resume
- Supervising the clinical care area, lab area and radiology department; also coordinating patient care and supervising and instructing all staff
- Maintaining overall responsibility for scheduling of the staff in order to provide adequate coverage for the clinical, imaging, laboratory and surgical areas
- Assisting with decisions on selecting vendors and purchasing supplies/equipment
- Reviewing charge posting and coding for accuracy
- Assisting with the identification of maintenance and repair matters (i.e., pertaining to the building and grounds)
6
Skills For Supervisor Clinical Laboratory, AM Shift Resume
- Ordering, tracking and maintaining an inventory of supplies
- Performing follow-up and ensuring the timely resolution of customer service matters, while seeking assistance from the Director/Practice Manager as necessary
- Working with the Practice Manager, and apprising the Director, in a timely manner, of unusual situations requiring additional assistance or support
- Participating in continuous quality improvement by identifying areas of opportunity and initiating the necessary actions
- Ensuring that the practice is accurately capturing all necessary patient data and other information to properly bill and collect practice fees
- Assisting in monitoring the telephone system
- Collaborating with the Director/Practice Manager on marketing and advertisements for the site
- Making changes in the Physician appointment scheduling template as necessary
- Ongoing monitoring of quality and performance metrics
7
Skills For Clinical Base Supervisor Resume
- Hiring/selection and (if necessary) termination of employees, in collaboration with the Practice Manager and under the supervision of the Director
- Assisting with the development of fee schedules
- Supervising the daily deposits in order to ensure accuracy and timeliness
- Working closely with the Practice Manager on the accounts payable processes
- Handling all mail and correspondence
8
Skills For Clinical Field Supervisor Resume
- Keeping the Director/Practice Manager apprised of all issues which have the potential for a disruption of service
- Working collaboratively with the Director/Practice Manager to address Physician issues
- Also evaluating the performance of the staff (being directly supervised) and recommending, preparing and administering disciplinary actions as needed
- Outcome monitoring and data collection with resultant tracking and trending analysis for strategic planning and establishment of best practices.
- Identify any training opportunities for individual performance as well as group performance then develop strategy for coaching or training of staff
- Coordinate with Planning, Engineering, and Manufacturing groups to deliver results
- Ensures appropriate training for participating departments relating to trial procedures, specimen collection processes, and IMT Platform expectations
9
Skills For Supervisor Clinical Administration Resume
- Establishes means and system for ongoing routine communication and information sharing across collaborating departments across all trials
- Provide technical support to product marketing, answering customers’ questions, giving instruction in operation of Carl Zeiss Meditec products
- Considerable amount of time using various types of laboratory equipment including pipettes
- Professional Advancement:Individual career development plan, ongoing education, tuition reimbursement, motivating mentors
- Adheres to compliance training requirements and understands that training is required condition of employment
- Considerable knowledge of clinical laboratory testing in the areas of Specimen Processing and Microbiology
- Considerable knowledge in the area of Microbiological culture workup, testing, and reporting
- Assist in the hiring, training and orientation of new staff
- Assist in scheduling, assignment and queue management needs. Includes monthly record reviews and ensuring coverage when team members are absent
10
Skills For Clinical Data Supervisor Resume
- Assist in unit reporting needs and quality improvement projects. Reporting includes monthly, quarterly and annual reports both internally and externally
- Serves as a resource to teammates, providing oversight and support to training and competency program
- Assists with maintaining a smooth-functioning and efficient physician office by
- Assists with operating and capital budget preparation and monthly expense variance reporting
- Participates in the interviewing, hiring, and exit process.
- Promotes cooperation among multidisciplinary staff and departments using current leadership coaching techniques.
- Daily reviews of assigned team’s productivity reports and provide on-going feedback to staff addressing performance
- Ensure daily coverage of all work areas of responsibility, make staffing adjustments as necessary and assist staff if necessary
List of Typical Responsibilities For a Supervisor, Clinical Resume
1
Responsibilities For Supervisor, Clinical Services Resume
- Adhere to International Council for Harmonization Good Clinical Practice (ICH-GCP) guidelines and Compass Research’s Standard Operating Procedures (SOPs) / Work Instructions
- Senior/Lead or Supervisory experience in a professional business setting
- Experience supporting in a senior/lead role for remote employees
- Two (2) years’ experience in a lead role managing design, development, and delivery of programs is required
- Experience in Clinical Documentation Improvement
- 1+years of Healthcare experience
- Recent home health/hospice/LTC experience
2
Responsibilities For Clinical Laboratory Supervisor Resume
- One (1) year hospital experience as MT is required
- Provide direction and assistance to less experienced staff
- Problem solve to logical conclusion and demonstrates initiative and responsibility
- Facilitating the resolution of organizational obstacles encountered
- Direct Military OneSource Triage Consultants in coordinating activities in all assigned area of responsibility
- Supervise and motivate a work team while maintaining high standards
- Respond to all authorization documents received and provide feedback to address processing issues
3
Responsibilities For Clinical Systems Supervisor Resume
- Together with departmental leadership and nursing management, facilitate the development of the Clinical Studies Coordinator role for the MMO Research Program
- Supervises the training, development and evaluation process of the Clinical Studies Coordinator staff
- Considerable knowledge of common and required quality management practices related to clinical laboratory testing
- Assist in identifying quality of care issues and participate in all ambulatory medical care aspects of the Quality Management program
- Regularly audit team’s documentation on patient assessments, care plans and referrals provided
4
Responsibilities For Hematology Supervisor, Clinical Laboratory Resume
- Standard and non-standard implementation of current and newly developed service offerings
- Identifies and escalates risks associated with current projects
- Has in-depth knowledge of Implementation & Integration work processes and tools
- Manages clinical IT team training material creation and maintenance (procedures, workflows, training templates, and videos) to support a variety of departmental initiatives and business needs
- Assess, plan, identify and implement employee training strategies for the Implementation department
- Confer with management and subject matter experts to identify continuous improvement opportunities and project management
- Meets qualifications of Flight Nurse or Flight Paramedic, as applicable
5
Responsibilities For Supervisor, Clinical & Medical Management Resume
- Meets licensure and cerification qualifications of Flight Nurse or Flight Paramedic, as applicable
- Knowledge of regulatory requirements for molecular diagnostic test development, commercialization and post launch support
- Maintain all QC records. Responsible for document control and distribution of SOP’s within the department as needed
- Oversee Military OneSource Consultant team program guidelines, recommends changes and adjustments, and conducts program analysis
- Monitor the activities of the Triage Consultant team in accordance with all productivity and performance metrics to ensure metrics are met at the individual and team level
6
Responsibilities For Supervisor Clinical Laboratory, AM Shift Resume
- Work with the Human Resources department in order to maintain the team’s compliance with company personnel policies
- Work with shared services management to identify and recommend innovative way to provide and improve services to Military service providers, installation leadership and military clients
- Identify unit problems; offer and help implement effective solutions
- Provide direct supervisory feedback to members of the Case Management team
- Coordinates with Health Plan medical care management leadership
- Train and supervise assigned employees
- Communicate with provider and/or office staff, various health plans administered and / or other employees to research and verify information provided on authorization documents when appropriate using a professional, courteous and cheerful manner
- Recruits, screens and selects applicants for Coordinator jobs
7
Responsibilities For Clinical Base Supervisor Resume
- Manages, mentors and supports staff on a daily basis
- Utilizes management reports for the department to assess performance of entire team
- Covers the work benches as needed. 20% 4. Maintains an active role in the laboratory’s quality improvement program (incident reports, CAP surveys, turnaround time, service guarantees, state requirements), safety policies, and ensure levels of compliance of established laboratory outcome standards are met
- Collaborates with other leaders to develop and implement section specific Standard Operating Procedures, training programs, and compliance with regulatory and accrediting requirements 15% 5
- Supervise the lab operations of the Genomics Department, including accurate delivery of patient results, competency assessments, continuing education, and positive morale of laboratory staff
- Responsible for laboratory performance criteria including
- Respond to provider inquiries that have been received by the escalation and case resolution department
- Research and verify information provided on authorization documents
8
Responsibilities For Clinical Field Supervisor Resume
- Evaluate clinical appropriateness of treatment using professional knowledge within Beacon Clinical Policy and Procedures and Benefit Plan requirements. Clinical Supervisors for field care and utilization review render authorization decisions or refer for decisions of medical necessity non-authorization
- Distributes workload and assumes responsibility for scheduling and daily clinical oversight of assigned care management staff, including completing and maintaining accurate unit and individual statistical reporting requirements to meet quantitative and qualitative performance standards
- Collect, maintain and report on individual and team performance related data. Monitor call productivity and complete phone and chart audits for quality management, completion of performance standards, on-going staff development and annual performance appraisals. Complete Performance Improvement Plan reviews and documentation when required
- Supervise the lab operations of the Molecular Genetics Department, including accurate delivery of patient results, competency assessments, continuing education, and positive morale of laboratory staff
- Attend staff and management meetings and oversee daily lab operations
9
Responsibilities For Supervisor Clinical Administration Resume
- Responsible for the general daily supervision of the laboratory personnel and the daily operations of the Analytical Laboratory, under the direction of the Clinical Laboratory Manager
- Reviews case referrals. Reviews available patient information related to case, including disciplines required, to determine home care needs. Assigns appropriate clinicians to case
- Reviews patient’s clinical diagnosis, medications, procedures and clinical course
- Assists in quarterly record reviews and communicates findings and recommendations to DPCS and appropriate agency personnel
- Assists in the screening and interviewing process of new agency personnel and makes recommendations for employment of individuals. Takes the lead in the orientation of new agency personnel
- Evaluate clinical appropriateness of treatment using professional knowledge and maintain a comprehensive understanding of Beacon Health Options Policies & Procedures, Clinical Criteria and Benefit Plan requirements
- Maintain schedules of coverage and quality of work to ensure most effective and efficient response to call demand, hiring, and review of time and attendance
10
Responsibilities For Clinical Data Supervisor Resume
- Clinical Supervisors for field care and utilization review render authorization decisions or refer for decisions of medical necessity non-authorization
- Continuous operational oversight and management of delivery of EAP and mental health services to client companies of service center
- Working with the EAP vendors, the onsite clinics, client company human resources teams, and union representatives assure access to the wide variety of behavioral health initiatives that impact associate health, safety and productivity
- Monitor real time and historical telephone statistical data for staff
- Day-to-day involvement in triage and referral activities
- Resolve issues with client companies under direction of Clinical Director
- Oversee Military OneSource triage consultant team according to program guidelines, monitor their day-to-day-operational activities and ensure that program protocols are followed. Meet not less than bi-weekly, on an individual basis, with each team triage consultant to complete the individual supervision form in accordance with internal procedure
- Monitor the activities of the triage consultant team in accordance with all productivity and performance metrics to ensure metrics are met at the individual and team level. Monitors and tracks employee attendance, the call out phone line, and individual break and lunch time to ensure appropriate call queue coverage
- Identify problems, offer and help implement effective solutions
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