Supplier Relationship Manager Resume Sample
Noemy Sporer
102 Kulas Forks,
Houston,
TX
+1 (555) 497 2554
Work Experience
Supplier Relationship Manager
09/2017
-
PRESENT
Dallas, TX
- Ensures appropriate governance structure and process is set up to monitor the supplier’s performance and ensure effective issue resolution between the Bank and supplier
- Maximizes supplier performance and service levels through regular review of contract terms, ongoing meetings, scorecards and by comparing service delivered with commitments and addressing variances and opportunities for continuous improvement with suppliers’ service management team
- Manage costs to a favourable trend with no adverse impact on quality, customers or employees, utilizing strong working knowledge of Key Performance Indicators (KPIs) and the business unit’s drivers associated with its processes/ functions
- Manage performance of the suppliers and SRT’s
- Set targets for the suppliers’ KPI dashboards
- Good understanding of cGMPs, industry and regulatory standards and guidelines, strong ethical foundation and a sound compliance understanding
- Coordinate a number of tasks simultaneously, prioritize and deliver against tight timelines
- Combine attention to detail with ability to see overall picture
IT Supplier Relationship Manager
08/2013
-
04/2017
Phoenix, AZ
- Speed and quality of handling enquiries and adherence to timelines
- Good interpersonal skills coupled with demonstrated networking capacities allowing to effectively working in a matrix organization and a multi-disciplinary team environment
- Additional German language skills desirable
- Other PO business units re operational and customer service issues, projects, change implementation or system recoveries
- Comprehend purchasing benchmarks; understand industry trends, economic impacts, sales and marketing initiatives and apply as appropriate
- Experience in Benefits, Banking & Finance contract analysis, negotiation, financial modeling and RFP, RFI, RFQ creation and evaluation. This requirement might be waived for candidates with relevant expertise in other areas of indirect procurement
- Breadth and depth of knowledge of supply chain management concepts in procurement, receiving, supplier relationship management, and equipment management, and ability to demonstrate mastery in several of these areas
- Develop & implement purchasing strategies that are sustainable and fully support business partner objectives
- Work with internal partners to define goals, deliver results, and add value to their business processes to reduce supplier costs and time to market
Contracts & Supplier Relationship Manager
02/2008
-
07/2013
Dallas, TX
- Develop written contracts with legal support & guidance
- Experience in Business/Professional Services contract analysis, negotiation, financial modeling and RFP, RFI, RFQ creation and evaluation. This requirement might be waived for candidates with relevant expertise in other areas of indirect procurement
- Develop & implement purchasing strategies that are sustainable and fully support VCP and ITS objectives
- Work with value chain partners and information technology services to define goals, deliver results, and add value to their business processes to reduce supplier costs and time to market
- Coordinate written contracts with Office of General Counsel (OGC)
- Experience in contract analysis, negotiation, financial modeling and RFP, RFI, RFQ creation and evaluation. This requirement might be waived for candidates with relevant expertise in other areas of indirect procurement
- Experience in compiling and executing software contracts with suppliers such as Oracle, Microsoft, Computer Associates, IBM etc
- Internal: Internal business partners (Audit, Outsourcing Centre of Competency, Risk Management, Corporate Compliance, Legal, IT, Operational Areas) to consult/advise/service in the delivery of key accountabilities
Education
Western International University
2003 - 2008
Bachelor's Degree in Business
Professional Skills
- Strong analytical and critical thinking skills required. Excellent interpersonal skills, strong written and verbal communication skills required
- Excellent verbal and written communication skills, including customer service skills
- Excellent written and verbal communication, presentation and reporting skills, and organization skills
- Strong communicating, negotiating and influencing skills with the resilience and ability to operate at senior management level
- Excellent understanding of Good Distribution Practices and possess strong PC skills (word-processing, spreadsheet)
- Strong interpersonal, negotiating and influencing skills with resilience and ability to operate at senior level
- Possesses advanced communication skills, including facilitation and presentation skills
How to write Supplier Relationship Manager Resume
Supplier Relationship Manager role is responsible for influencing, analytical, interpersonal, modeling, reporting, microsoft, negotiation, presentation, english, organization.
To write great resume for supplier relationship manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Supplier Relationship Manager Resume
The section contact information is important in your supplier relationship manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Supplier Relationship Manager Resume
The section work experience is an essential part of your supplier relationship manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous supplier relationship manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular supplier relationship manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Supplier Relationship Manager resume experience can include:
- Strong analytical skills and demonstrated ability to determine and explain conclusions from complex operational, regulatory and/or business information
- Strong professional computing skills, including Microsoft Office products (i.e. Excel, PowerPoint, Visio)
- Excellent communication and networking skills, ability to manage senior stakeholders
- Demonstrated knowledge and experience in developing procedures and policies that support effective contract usage
- Salary of up to £65,000 depending on skills, experience and qualifications
- Strong influencing skills with the ability to drive change, meet deadlines, and inspire confidence among senior leadership
Education on a Supplier Relationship Manager Resume
Make sure to make education a priority on your supplier relationship manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your supplier relationship manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Supplier Relationship Manager Resume
When listing skills on your supplier relationship manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical supplier relationship manager skills:
- Demonstrates solid decision making skills
- Strong persuasion and negotiation skills. Experience of influencing strategy at a senior level
- Superior communication & excellent interpersonal skills, including the ability to build and maintain highly effective and collaborative relationships
- Excellent stakeholder management skills with experience of business partnering stakeholders within a matrix environment
- Excellent verbal and written communication skills, including proven ability to represent Perrigo in a professional manner
- Previous experience in a similar role with strong relationship management skills
List of Typical Experience For a Supplier Relationship Manager Resume
1
Experience For IT Supplier Relationship Manager Resume
- Escalating and resolving areas of concern as raised by esure to ensure esure needs are fulfilled effectively
- Prior Procurement or Supply Chain experience
- Operate independently with self-prioritization of workload
- Delivering and maintaining an effective SRM governance plan, ensuring that the appropriate SRM methods are applied to the management of key strategic suppliers
- Has a strong understanding of conducting root-cause analysis and developing and deploying corrective and preventive action plans
- Experience of managing change and delivering efficiencies from the supply base/ supply chain
- Problem solver who with a proven track record for optimizing results and driving outcomes
- Relevant tertiary qualification (supply chain, logistics, engineering) and significant experience in a similar role
2
Experience For Senior Supplier Relationship Manager Resume
- Plans proactively and runs effective performance meetings with the suppliers identifying areas of improvement for both esure and supplier
- Experience managing multiple complex suppliers or complex supplier agreements
- Ensure proper communications and solid negotiations in the supplier contracting process, to ensure maximum participation/availability
- Experience with timely escalation of matters to Executives in a clear and concise manner
- Demonstrates the ability to make sound decisions through critical thinking and reasoning
- Demonstrated ability to manage and lead multiple complex efforts/projects concurrently in an autonomous environment
- Experience in dispute resolution and supplier adherence to SLAs and other contractual commitments
3
Experience For Contracts & Supplier Relationship Manager Resume
- Evaluate and assess supplier’s compliance to service levels through the effective application of service demerit systems
- Broad supply chain experience and knowledge (technical, systems and tools)
- Proven ability to influence key stakeholders in the achievement of business outcomes
- Ensure effective liaison between TPMO, Legal and Compliance with regard to any SYSC 8 notifications as they arise
- Enable and facilitate effective relationships between suppliers and RM Results stakeholders
- Experience within an IT Services environment, ideally with ITIL foundation level certificate
- Experience in procurement and selection of new suppliers
- Combining market intelligence with a deep understanding of existing supplier arrangements and business requirements to maximise value
- Taking the lead with supplier governance frameworks and chairing crucial supplier governance meetings
4
Experience For IT Strategic Supplier Relationship Manager Resume
- Overseeing supplier level risks and outsourcing controls
- Ensuring customers are happy with the service being provided
- Providing input to meaningful sourcing strategies
- Running or attending regular service reviews
- Developing contracts, reviewing terms and conditions, variations and performance against commercial and financial terms
- Working knowledge of ERP systems such as JDE or Oracle
- Protecting Xerox interests via contract terms and conditions
- Providing industry benchmarks for 3rd party spend categories
5
Experience For Senior IT Supplier Relationship Manager Resume
- Providing advice and counsel to execution teams in all geographies on matters related to the designated supplier relationship(s)
- Analysing performance against metrics
- Building and maintaining relationships whilst gaining and understanding all aspects of the service relevant to each client company
- Conducting regular business reviews to ensure esure are satisfied with the service provided
- Deliver proactive management of supplier performance implementing year on year quality improvements, managing delivery to SLA and managing risks
- Secure the training, understanding of suppliers to lead them to fulfill Volvo Group company’s expectations utilizing
- Implementation and tracking of cost savings initiatives, demand management, and price bench-marking
- Implementation and tracking of cost savings initiatives, demand management, and price benchmarking
- Ensure proper tracking of enrollment efforts and daily updates of tracking reports
6
Experience For Senior Vendor Supplier Relationship Manager Resume
- Improved pay-terms to optimize working capital
- Promote Supplier Diversity agenda in partnership with category Sourcing and the Supplier Diversity Team
- Responsible for the development of the supplier relationship management (SRM) strategy and implementation plan for the Global Procurement function, ensuring
- Develops and implements training and awareness programs; updates and maintains plans, processes, and procedures
- Provides highly complex analysis of key and emerging risks and evaluates alignment with risk strategy and compliance efforts
- Undertake analysis and reconciliation of budget versus actual to gain and document an understanding of any variances
- Troubleshoots and improves supplier relationships and relationship development processes / initiatives / partnering models across the business
7
Experience For Assistant Supplier Relationship Manager Resume
- Identify any risks associated with our supplier base, escalating to the Head of Supplier Relationships Management as required
- Own the business relationship with and manage a number of suppliers including Digital Assessment partners
- Lead new supplier selection and on-boarding activity
- Development and implementation of supplier specific sourcing strategies
- Coordination among numerous cross-functional teams, including multiple client organizations, Legal, Procurement, Finance, Asset Management, and others
8
Experience For Virtual Procurement Supplier Relationship Manager Resume
- Provides input in supplier selection process regarding service level agreements
- Works to ensure that suppliers meet or exceed their contractual obligations by delivering quality products and services on time
- Responsible for ensuring resolution of day-to-day issues that arise related to supplier enrollment
- MCIPS or studying towards this
- Be the bridge between IT and procurement to facilitate the RFP process for new requirements with existing and new suppliers
9
Experience For Client & Supplier Relationship Manager Resume
- External: Suppliers and service providers; industry contacts and consultants
- Lead Supplier Relationship Teams (SRT’s) based on technologies, comprised of quality, supply chain, sourcing, technical functions inc. validation, GMP, HSE to ensure Novartis standards are met
- Organize business review meetings, where key stakeholders and technical experts meet to discuss joint opportunities, potential roadblocks to collaboration, activities and resources required, and share strategies and relevant market trends
- Prioritize and lead innovation ideas in collaboration with suppliers
- Create and follow Project and account plans (capacity, saving, changes)
- Provide technical expertise in area of responsibility
- Assure the SRT has “one voice” to third parties
- Coordinate across functions and leadership teams
- English (fluent) and any other European Language (min. intermediate)
10
Experience For Regional Supplier Relationship Manager Resume
- Oversees, in coordination with other UNFI supply chain managers, short and long-term strategic supplier sourcing and selection, supplier on boarding execution, and development of protocols specific to enhancing suppliers’ ability to be a profitable and successful supplier to UNFI
- Promotes goodwill and a positive image of the Company. Ensures that the Company’s professional reputation is maintained
- Experience managing procurement activities and delivering procurement value
- Experience managing the day-to-day supplier issues/opportunities
- Negotiates and executes supplier agreements and implements policies in accordance with company guidelines
- Lead Supplier Performance Reviews with Strategic Suppliers and ensure the appropriate internal stakeholders are engaged
List of Typical Skills For a Supplier Relationship Manager Resume
1
Skills For IT Supplier Relationship Manager Resume
- Strong personal presence, excellent interpersonal and communication skills, ability to establish a successful rapport, communicate and influence at all levels
- Work autonomously, with strong intellectual curiosity, strategic lateral thinking, logic, and reasoning skills
- Exhibits solid negotiating skills with particular strength in contract negotiation
- Illustrates solid procurement management skills
- Demonstrated project management and facilitation skills
- Strong customer centricity and project management skills
2
Skills For Senior Supplier Relationship Manager Resume
- Professional manner and good interactive team skills are essential
- Strong commercial acumen with commercial documentation review skills
- Project management skills and demonstrable experience of major projects and programmes
- Excellent developed negotiations and communication skills
- Excellent verbal and written communication skills - ability to interact with Clients at an executive level
- Excellent verbal and written skills, English fluency
- Strong planning and organising skills to ensure timely completion of activities
- Effective communication skills (written, verbal, and in presentation situations)
3
Skills For Contracts & Supplier Relationship Manager Resume
- Outstanding interpersonal skills and ability to work with internal and external stakeholders including Federal Reserve System staff
- Outstanding oral and written communication skills with the ability to provide clear and concise information and/or instruction to key stakeholders
- Strong experience of developing, managing and operating SRM programs
- Strong experience of developing, managing and operating SRM programmes
- Proven track-record of building and maintaining effective stakeholder relationships both internal and external
4
Skills For IT Strategic Supplier Relationship Manager Resume
- Proven track-record of building and maintaining effective relationships with both internal and external stakeholders
- Proven track-record of building and maintaining effective executive level (CxO) stakeholder relationships both internal and external
- Excel modeling and PowerPoint presentation skills
- Strong relationship management experience, driving commercial value and performance through major contracts
- Expert influencing & negotiation skills
- Experience working in a highly regulated environment and proven familiarity with applicable regulations
- Proficient computer skills including Microsoft Outlook, Word, Excel, and PowerPoint along with various other online applications, as needed for the role
- Excellence in inter-personal skills, including oral and written communications, negotiation and organization liaison
5
Skills For Senior IT Supplier Relationship Manager Resume
- Executive-level communication and relationship building skills
- Establish and maintain an effective working relationship with service providers and ensure effective engagement with all key Barclays’ touch-points
- Possesses 3+ years experience in Project Management, and 3 to 5 years experience in Service Delivery
- Demonstrate initiative, flexibility and to prioritise work appropriately
- Demonstrated experience providing support to global Information Technology groups and organizations
- Demonstrated experience with supplier and/or client relationship management; including supplier performance and governance responsibilities
6
Skills For Senior Vendor Supplier Relationship Manager Resume
- Demonstrated experience providing support to global Information Technology groups and organizations
- Demonstrated experience with supplier and/or client relationship management; including supplier performance and governance responsibilities
- Experience in Supplier Relationship Management or equivalent commercial roles, with some experience within the Technology
- Experience of supplier relationship management and/or Procurement experience
- Superior facilitation skills – ability to organize and direct large groups of Client business and IT representatives to deliver a valuable outcome
- Experience in procurement/ supplier management, or equivalent related business experience
- Customer focus and customer service skills
7
Skills For Assistant Supplier Relationship Manager Resume
- Has experience in process and packaging equipment capital purchasing for a large organisation and or multinational experience
- A good understanding of both the operational and commercial aspects of an effective supplier relationship
- Planning and organising, including the ability to appreciate urgency and the importance of task when dealing with conflicting priorities
- Experience leading and developing high-performing teams, including cross-functional teams across various organizational levels
- Capacity for managing several parallel initiatives, identifying and balancing priorities
- Experience developing / reviewing contracts and recommending improvements
8
Skills For Virtual Procurement Supplier Relationship Manager Resume
- Strong background in drafting and executing Master Service Agreements and Statements of Work
- Experience of managing procurement activities and delivering procurement value
- Good understanding of broader business objectives and the implications of strategic planning across category areas for both regional/global businesses
- Industry Experience: Insurance, mortgage servicing and/or banking industry processes and overall value-chain, specifically in back-office functions
- Experience of coordinating capital buying innovation across complex stakeholder groups
9
Skills For Client & Supplier Relationship Manager Resume
- Experience in negotiating and closing deals with vendors and customers
- Relevant experience in positions of progressively increasing responsibility, ideally in healthcare
- Experience of procurement environment and managing suppliers, ideally in healthcare
- Solid understanding of internal business partner’s business, services, and organization
- Strong ability to apply analytical, constructive, and interpretive thinking to an often unstructured environment
- Possesses 3 to 5 years experience managing resources in a matrix environment
- Experience of managing multiple suppliers to deliver an end to end service
- Experience of project implementation on ongoing process improvement
10
Skills For Regional Supplier Relationship Manager Resume
- Previous experience managing multiple supplier relationships in a high turnaround business environment
- Strong analytical, oral communication and technical writing abilities
- Experience in complex sourcing and procurement activities
- Experience of using business intelligence to leverage opportunities and deliver targets
- Experience of working within a large, complex environment
List of Typical Responsibilities For a Supplier Relationship Manager Resume
1
Responsibilities For IT Supplier Relationship Manager Resume
- Demonstrated experience with corporate financial reporting, multi-million dollar budgets, investment planning and accounting
- Demonstrated experience working with complex global commercial IT contracts and outsourcing constructs and agreements
- Good understanding and experience of legal terminology and contract principles, negotiation and practices
- Demonstrated experience presenting strategies and results to all levels of a complex matrix organization
- A good understanding of broader business objectives and the implications of strategic planning across business areas
- Develop and maintain vendor balanced scorecards, consolidating and communicating vendor summaries to multiple stakeholder groups
- Experience of working collaboratively with multidisciplinary teams across organisational boundaries, managing diverse stakeholder interests
- Experience working in an ERP system
2
Responsibilities For Senior Supplier Relationship Manager Resume
- Experience of monitoring the performance of suppliers in relation to key performance indicators
- Previous experience researching trends, industry practices, potential suppliers, etc
- Experience working in an ERP environment
- Three (3) years’ Experience in Strategic sourcing and commodity management
- Good understanding of GMP-Quality and EHS responsibilities
3
Responsibilities For Contracts & Supplier Relationship Manager Resume
- Three to five years purchasing or related experience
- Experience in marketing and/or sales or related field
- Referenceable experience as a facilitator of large workshops, preferably focused on business or IT planning
- Demonstrated excellence in enabling teams to be successful
- Solid understanding of applications and infrastructure technology
4
Responsibilities For IT Strategic Supplier Relationship Manager Resume
- Business driven, strong focus on exceeding targets
- Experience of managing large, long term contractual relationships
- Experience of managing large (£100million+), long term contractual relationships
- Deal with multiple issues as they arise, remaining calm and effective
- Ensures healthy and effective two-way communication between strategic suppliers and Standard’s key stakeholders
- Working in and/or leading international cross functional teams (virtual teams)
- Ensuring that activities meet all relevant regulations and legal requirements including Supplier Base Management process and Category Area Work Instructions
- Developing and finalising Supplier Relationship Management strategies in order to drive value generation
- Conducting annual supplier/account value planning & development
5
Responsibilities For Senior IT Supplier Relationship Manager Resume
- Identifying key stakeholders across and outside of the wider business and handling them as necessary
- Negotiating with suppliers and hosting regular service reviews
- Developing and driving supplier improvement plans when performance is not at required standard (whether contracted or otherwise)
- Overseeing the ISS and Synovos relationships
- Monitoring of delivered service performance, KPI’s measurement based on SOWs
- Placing of PO’s, review/approval of invoices from suppliers
- Controlling of agreed baseline, savings and planned expense
6
Responsibilities For Senior Vendor Supplier Relationship Manager Resume
- Providing subject matter expertise and advice over supplier contracts interpretation and compliance with Defence, customers and key suppliers
- Leading price negotiations, contract and life cycle management with suppliers
- Getting involved in Aviva or supplier-led continuous improvement & innovation programmes
- Understanding of SYSC 8 and other key regulatory obligations related to third party management
- Dealing with supplier feedback, complaints and queries
- Extracting value from our supply chain
- Interacting with our customers to seek feedback upon the performance of our suppliers
- Reporting upon supplier performance to all relevant stakeholders
- Understanding and the ability to action orders where required for backbone purposes
7
Responsibilities For Assistant Supplier Relationship Manager Resume
- Managing conflict resolution between internal stakeholders, supply chain colleagues and suppliers
- Management of contracting and pricing in responsibility area (including all relevant negotiations)
- Fluent in speaking, writing, and presenting in Chinese and English
- Commercial Law - an understanding of contractual law, including risks (but training can be provided on this!)
- Helps to define the reporting standards, tools and templates to be used to monitor a Supplier’s performance and ongoing viability
- Focused oversight of general facilities services (building maintenance, janitorial, waste, pest control, GMP/non-GMP cleaning, lab services, etc.)
8
Responsibilities For Virtual Procurement Supplier Relationship Manager Resume
- Responsible for compliance with HCSC Enterprise Supplier Management processes and ensuring we are leveraging the benefits available for our department
- Source plan execution from selection, negotiation, contracting, onboarding and life cycle management
- Responsible for efficient RFx process from selection through onboarding according to the agreed strategies
- Understand internal customer and supplier business goals and strategies with the intent of establishing and managing to a common set of goals
- Team player who is comfortable working in a diverse working environment
- Review of current state and existing P2P relationships (internal and external)
- Development of the CRM strategy working collaboratively with the P2P team
- Focus on education and relationship building with campus customers and vendors
- Support Category/Supplier Managers in the planning and/or execution of the strategic processes used to source services and/or products from 3rd party suppliers
9
Responsibilities For Client & Supplier Relationship Manager Resume
- Administrative onboarding support for ISS/Synovos personnel
- Contract administration (knowledge, monitoring of expiration date & clauses, etc.) over entire contract period
- Leads and executes policy and procedure development, compliance testing, process analyses, gap identification, and remediation
- Supplier Relationship Manager (Analyst – Risk & Compliance – Advanced) hiring range is $84,100 - $105,100, annually
- Assess the ongoing and potential benefits, risks and costs to business performance
- Provide thought leadership on extending managed services contract beyond the initial three-year term with identification of key desired outcomes for HCSC
- Ensures compliance to Supplier Portfolio within own Category and in alignment with Project Sourcing Manager also for/country/project/CT
10
Responsibilities For Regional Supplier Relationship Manager Resume
- Liaise with Strategic Procurement Manager for the anticipation and handling of changes based on supply market dynamics
- Accountable for agreed KPIs and their reporting
- Conduct thorough ad-hoc analysis and financial modelling to unearth areas of opportunities or risks
- Drives supplier performance improvement across all aspects of delivery and develop an understaning of D&T wide supplier issues
- Provides expert guidance, capability and coaching on supplier management across Sainsbury’s
- Subject matter expert on contract content and provides guidance to colleagues on the mechanics and principles in our outsourcing and service agreements
- Develop and maintain a deep understanding of cost drivers, costs and trends
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