Support Scientist Resume Sample
Work Experience
- M.Sc. Ph.D in Bioinformatics, Molecular Genetics or a Genomics field, or B.Sc. with significant experience in a bioinformatics related field. Excellent understanding of genomics essential
- Experience with Microsoft’s basic software (Word, Excel, PowerPoint)
- Present experimental results and have good verbal and written communication skills
- Two years experience in the development or support of diagnostic assays
- Relevant post-graduate qualification
- Using CRM/ERP software and other data streams, identify and communicate trends, and promote global awareness of product quality and sustaining issues for on-market products through established communication channels
- Work with Regional Product Support teams to identify trends and assist with complex technical problems as needed
- Serve as a key Customer Solutions + Experience representative on cross-functional teams across Life Cycle Management, Quality, Development, Manufacturing, and Global Support
- Establish and maintain effective working relationships with internal and external customers
- Become a super-user of proprietary retrosynthetic software in order to support customers by offering technical assistance (via email, phone, online and occasional on-site) in an organized and timely manner
- Troubleshoot basic software problems with customers, triaging to IT and appropriate groups as needed
- Manage set-up of user accounts (user names, initial passwords, access rights)
- Manage flow of leads and collaborate with local account manager/internal sales team to initiate early discussions
- Maintain customer email list for updated communications including software updates, webinar, and other customer-directed information
- Cultivate and nurture external “super-user” group with all customer updates with email communication and webinars, etc
- Manage marketing relationship and timelines. Maintain all marketing content. keep team up to date on deliverables
- Shuttle and file legal agreements
- Provide training/demo support to license and services team
- Connect with R&D to drive new technology development by providing VOC in Product design, implementation, and development areas
- Represent company at sales meetings and customer locations, providing technical support
- Answer incoming technical inquiries from customers via telephone and email
- Participate in product training and activities to develop their knowledge, use databases to access product information, log customer feedback, report quality issues and suggest product and process improvements
Education
Professional Skills
- Hands-on experience in analysis of next-generation DNA sequencing data for various applications including variant calling, RNA-seq, ChIP-seq, 5mA detection, etc
- Hands-on experience with common DNA sequence analysis tools and workflows such as sequence alignment, genome visualization, comparative genomics, sequence/structural variation discovery, and epigenetics
- Demonstrated skills in time and data management
- Outstanding written and verbal communication and training skills
- Training and teaching experiences
- Understanding of plant pathology and/or molecular biology experience
- Experience working with customer relationship management (CRM) and enterprise resource planning (ERP) software, with an emphasis on integrating data streams
How to write Support Scientist Resume
Support Scientist role is responsible for training, design, software, travel, modeling, research, reporting, architecture, database, gis.
To write great resume for support scientist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Support Scientist Resume
The section contact information is important in your support scientist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Support Scientist Resume
The section work experience is an essential part of your support scientist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support scientist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support scientist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Support Scientist resume experience can include:
- Participate in activities such as developing and delivering technical training, reviewing product literature, field and lab work, tradeshows and system installations
- Design control and risk management: By standard practice (Op’s) independently develops, and maintains risk management files and organizes data for risk management evaluation and decisions
- Consult with product support on new products and assist with the training of technical personnel on new products prior to launch
- Experience training in laboratory environment
- Hands-on LC-MS experience is required
- The ability to work independently with little supervision and a strong work ethic is critical
Education on a Support Scientist Resume
Make sure to make education a priority on your support scientist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support scientist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Support Scientist Resume
When listing skills on your support scientist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical support scientist skills:
- Excellent problem solving and analytical skills. Commercial awareness at the same time as being a technical troubleshooter
- Has analytical thinking skills and a good understanding of scientific processes
- Outstanding written, verbal communication and training skills
- Strong evidence of communicating horizontally to peers and vertically to senior management
- Prior hands-on experience with microarray and sequencing technologies
- Prior experience in an in-house or field support role
List of Typical Experience For a Support Scientist Resume
Experience For Technical Support Scientist Resume
- Participation in validation, training, and research & development activities within the department
- Answer, evaluate, and prioritize incoming phone calls and emails to assist customers
- Excellent salary and secondary benefits
- Responsible for tracking all phase reports as well as sending PI Statements and ensuring the signed versions are returned for the data file
- Expertise using laboratory equipment and liquid handling instrumentation and software as necessary
- Provide LCMS customer training on Triple Quadrupole and Orbitrap instruments at the North America Training Institute
- Handle problem recognition, analysis, resolution, and follow-up for routine and complex problems, including hands-on troubleshooting work
- Provide technical guidance regarding Bionano’s products to existing and prospective customers
- Provide accurate and timely documentation of customer feedback using Bionano’s complaint tracking system
Experience For Field Support Scientist Resume
- Assist in developing educational content for company hosted websites, videos, seminars, applications reports, etc
- Highly motivated with superior problem-solving ability
- Work cross-functionally within a global organization and matrix reporting structure
- Involved in drafting study schedules, plans, amendments, reports and SOP’s
- Assist in the development of training and educational materials
Experience For Cell Culture Support Scientist Resume
- Develop, write, and edit technical documentation and training materials
- Provides scientific and technical leadership and direction to project teams to meet established timelines and departmental goals and objectives
- Independently manages external complaint investigations and internal medium and high level investigations as well as related CAPA activities
- Provide post-sales customer training and application support on LCMS instrumentation in response to customer enquiries, including remote, onsite and possibly internal classroom environments
- Instrument use and optimalisation
Experience For Biochemical Support Scientist Resume
- Protocol development for the customer
- Provide technical support, with a commercial awareness, to existing customers as required including in-field troubleshooting of applications problems and diagnosing rudimentary hardware and software failures
- In-office application support including
- Special purpose protocol development for specific customer requirements
- “Helpline” technical customer support as required
- Prepare for and participate in supporting LCMS product demonstrations showcasing Thermo Scientific’s state of the art mass spectrometry products (QQQ and Orbitrap family)
- Great international place to work
Experience For Field Support Scientist Benelux Resume
- Deepen and broaden Thermo Fisher Scientific’s customer relationships with key scientific and educational leaders
- Working in close conjunction with the Sales Account Manager and FSS team to provide support with demonstrations, grow sales and margin and to increase market share though effective promotion and selling efforts. Promote all Leica Biosystems consumables and reagents
- Generate and develop sales and product awareness of LBS product portfolio directly through customer visits and product information, samples and customer trials. In collaboration with Account Manager colleagues, initiate and coordinate demos of LBS Instruments at customer sites
- Being proactive in customer visits (not just reactive). In conjunction with the Account Manager, plan and implement initiatives to address specific tactical and/or strategic business needs
- Experience in the optimization, operation, functionality and support of both manual and automated staining instruments and related products is highly desired but not a requirement. In depth understanding of the requirements and the importance to follow procedures and processes in a highly regulated sector
- Participate in ongoing training of S&A Department including content generation and onboarding
Experience For Associate Lab Support Scientist Resume
- Coordinate with Sales and Global colleagues during product launches to ensure proper training material and collateral is available at time of launch
- Log and manage customer complaints using our tracking database
- Manage the escalation process. Hold peer-level consultations with Scientists at top academic, research and corporate institutions
- Be the Voice of the Customer. Distill, quantify and actively represent Customer feedback to internal teams. Use your “Customer Perspective” to advocate for the User Experience
- Develop customer-facing and internal training materials, seminars, quick guides and support tools in collaboration with the S&A Department and Marketing Managers
Experience For Product Support Scientist Resume
- Collaborate with Commercial Education for curriculum at yearly sales and support meetings
- Provide technical support and advice
- Assist in application and workflow troubleshooting external customers, distributors and Agilent’s internal sales force on our genomics workflow. This includes the cloning portfolio, microarray- , bioinformatics- & target enrichment-products
- Be the Voice of the Customer. Distill, quantify and actively represent customer feedback to Agilent internal teams. Use your “customer perspective” to advocate for the User Experience
- Assisting the technical support and field service/support staff with remote resolution of complex support cases, providing a technical plan of action to facilitate resolution
- Be the go-to expert for a number of applications with emphasis on any which are used in a clinical or RUO setting
- Develop hands-on expertise with Illumina’s clinical and RUO assays and systems
- Travel to customer sites to assist with resolution of complex issues as needed
Experience For Research Support Scientist Resume
- Assessing the impact of product quality issues, driving complaints to resolution by liaising with internal quality, development and sustaining teams and helping to produce the strategy for delivering mitigating advice and actions
- Report on product robustness and performance issues through the lifecycle management organisation with assistance support and oversee sustaining product releases (hardware/software upgrades, etc.)
- Assist with editing and authoring technical documentation in conjunction with members of the systems support, customer solutions development, and technical publications teams
- Assist in coordinating the smooth roll-out of new products in EMEA by matrix-managing regional core-teams to develop a comprehensive support model ahead of release, ensuring the impact assessment is accurate and properly communicated, and developing early expertise for supporting elevated cases
- Previous commercial biotech or biomedical experience
- Assist the training team in delivering product training to Illumina personnel if applicable and required
- Clinical or regulatory background (especially in reproductive and genetic health or NIPT)
- Coordinate report schedules required for authorized studies and any modifications to the schedules following issuance of study plan amendments. Assist the study director in the report preparation and finalization process
- Involved with review and replay of electronic raw data files, preparation of study summaries and preliminary data analyses using excel or other available tools. Assist in quality control and in the preparation of data for interim reports/updates to the sponsor
Experience For Senior Support Scientist Resume
- Has strong organisational skills and attention to detail and is a good team player
- Has good interpersonal skills and is able to communicate in English
- Prepare preliminary data tabulations, summary report data, CTD summaries and assist in preparation of text of draft reports
- Assist in IACUC form preparation, in documentation of deviations from the protocol or Standard Operating Procedures., compilation of the historical control data and various other publications
- Possesses a BSc. or equivalent in science or related discipline, or Masters
- Is familiar with genetic toxicology terminology and have a thorough understanding of scientific and technical aspects of genetic toxicology assays (e.g. Ames, Chromosome Aberration, Micronucleus, Comet, etc.)
- Participate in activities such as developing and delivering technical training, reviewing product literature, field and lab work, trade shows and system installations
Experience For Genomics Technical Support Scientist Resume
- Relevant third level qualification in scientific and/or technical field is desired or relevant combination of education and experience
- Involved in drafting, as necessary, study plans, amendments, reports and SOP’s
- Product and Process Improvements
- Assist the study director in the report preparation and finalization process
- Assist in the preparation of data for interim reports/updates to the sponsor
- Interact with sponsors, when requested. Can serve as point of contact for the sponsor when the study director is not available, if requested
List of Typical Skills For a Support Scientist Resume
Skills For Technical Support Scientist Resume
- Demonstrated experience with working with a diverse group of cooperators and partners
- Demonstrated understanding of customer support, managing complex technical situations resulting in the implementation of revised customer support processes
- Experience with remote sensing (LANDSAT, NAIP, and LiDAR) data for application in conservation planning and fire ecology
- Experience with applying database management and GIS in conservation, fire ecology, or natural resource planning and analysis
- Experience with managing and analyzing large spatial databases
- Extensive experience with molecular biology and sequencing techniques, preferably Next Gen Sequencing
- Hands-on experience in distributed computing (SGE, PBS, LSF)
Skills For Field Support Scientist Resume
- QPCR, cloning, microarray experience desirable
- Practical experience and/or in-depth knowledge of sequencing and genomics methods required
- Experience with ArcGIS software, Microsoft software (Access, Excel, Word, Powerpoint), Python, SQL, or other computer scripting language
- Experience working with federal and/or state agencies
- Experience with Bionano data and/or a broad range of common Sequencing analysis packages
- Some experience with Linux administration, permissions, network configuration
Skills For Cell Culture Support Scientist Resume
- SFDC experience highly desirable
- Experience in complaint management
- Clinical research/ Dx experience desirable
- Relevant scientific research work experience
- Knowledge of and experience in, federal research grant practices and procedures, preferably for NASA
Skills For Biochemical Support Scientist Resume
- Knowledge of and experience in, NASA practices and procedures
- Experience in the development of international space science partnerships
- Outstanding written, verbal communication
- Attend meetings and seminars and support Promega Marketing and Sales by presenting seminars, assisting with tradeshow activities and related
- Passion for sharing his/ her scientific knowledge remotely to provide customers with advice on experimental design and troubleshooting
- Thrives in a fast-paced, dynamic work environment with shifting demands
- Assist in LC-MS product demonstrations showcasing Thermo Fisher Scientific’s state-of-the-art mass spectrometry technology
Skills For Field Support Scientist Benelux Resume
- Leica Biosystems Advanced Staining reagents and Core Histology Consumables
- Knowledgeable in molecular biology, and biochemistry laboratory techniques
- NGS library preparation and data analysis desirable
- Customer-focused and team-player mindset
- Demonstrated interpersonal , oral and written communication, and organizational skills, ability to work independently, design experiments, and analyze data are required
- Attend meetings, seminars, conferences to support Promega Marketing and Sales by presenting seminars, assisting with tradeshow activities and related
- Strategic and Results Orientation
- Execute the implementation of HT workflows and drive account management in conjunction with local Promega sales for high throughput reagent adaption. This includes technical reagent recommendation, creating custom automated workflows, customer training, method and reagent troubleshooting while focusing on customer requirements
- Innovation is in our DNA
Skills For Associate Lab Support Scientist Resume
- We move fast and embrace change
- We are relentless in the creation of great products
- Regular team meetings and one-on-one meetings with the Team/Unit/ Leader. Periodic goal reviews, annual performance and career development reviews
- Develop and execute custom automated liquid handling methods and workflows to drive feasibility experiments that confirms customer expectation and requirements using Promega products. This investigation can include requirements/concerns from the scientific business unit to commercialize HT workflows
- Experience in building or working with different Earth system components, familiarity with technologies such as the Earth System Modeling Framework (ESMF) are highly desired
- In this regard, experience with formal software development process, object oriented programming and knowledge of version control tools is desired
- Proficiency with Fortran, C languages, Unix and multiprocessor environments and understanding of MPI is required
- It is desirable that the incumbent has a PhD in atmospheric science, geophysics, hydrology, or a related discipline
Skills For Product Support Scientist Resume
- Other procedural requirements as stated above
- Generate laboratory data that contributes to the understanding of the technical challenges and benefits associated with reagents, instrumentation and device integration. Maintain clear and complete records of laboratory procedures and communicate results
- Keep abreast of new technologies and stay current in reagent and instrument technical knowledge in order to provide recommendations and troubleshoot technical questions by customers. Provide information to customers in a positive, mindful and professional manner
- Attend internal and external meetings, seminars and provide technical support to Promega Scientific Business Units and Global Sales by presenting seminars, assisting with tradeshow activities and related
- Evaluate and comment on products and related protocols in new product realization (NPR) as defined by the design control aspect of our quality system. Provide feedback to product teams as an internal field test when necessary
- Participate in corporate cross-functional teams by providing customer feedback and reporting product related information to help with new product realization and marketing campaign activities
- Relevant scientific research work experience, including publications
Skills For Research Support Scientist Resume
- Knowledge of and experience in, Federal proposal submission, review, and grant making and progress reporting practices and procedures, preferably in Earth science for NASA
- Experience with research project development and application particularly in conservation, landscape ecology, and natural resource conservation
- Experience with R statistical language or other statistical software
- Highly motivated, well organized, high priority sense, team player, willingness to learn new technologies and applications
- Relevant post-graduate qualification with two years’ experience in the development or support of diagnostic assays and/or analytical methods
Skills For Senior Support Scientist Resume
- Experiences in a Life Sciences, Biotechnology, or related field
- Knowledge of and experience with CE-IVD/FDA/ISO IVD regulations and/or CAP/CLIA clinical laboratory regulations
- Results-oriented, with a proven track record of success
- Related customer support experience highly desirable
- Previous BSL-3 or BSL-4 containment experience
- Knowledge of (and participation in) national and international community activities relevant to NASA Biodiversity and Carbon Cycle and Ecosystems programs
- Proven software experience using programs including, but not limited to: GeneMapper®, Softgenetics’ ChimerMarker software®, Windows, Word, Excel and PowerPoint
- Experience and/or graduate education with spatial modeling, data management, and GIS using ArcGIS or other spatial modeling software to plan, design, and conduct spatial analysis
- Experience in planning, designing, and implementing database design and maintenance; preparing reports, manuscripts, and presentations of findings; using and applying GIS and database software in a work environment
Skills For Genomics Technical Support Scientist Resume
- Work independently and effectively with others, set priorities for multiple projects, communicate well through both oral and written communication, and present research results at professional meetings and conferences
- Certification or further demonstrated educational training in GIS and/or database management
- Experience with natural resource conservation and fire ecology
- Fluent in English and German (any additional language is an advantage)
- Plant disease diagnostic experience. Experience in producing written documents relevant to the communication of laboratory results, including scientific papers, conference abstracts, progress reports
- Use standard laboratory equipment
- Experience in the optimization, operation, functionality and support of both manual and automated IHC instruments and related products is highly desired but not a requirement
List of Typical Responsibilities For a Support Scientist Resume
Responsibilities For Technical Support Scientist Resume
- Assist in IACUC form preparation, in documentation of deviations from the protocol or SOP, compilation of the historical control data and in the preparation of posters and publications
- Has strong organisational skills and attention to detail
- Comfortable presenting and speaking in front of large audiences with the ability to think quickly to effectively address customer questions
- Customer Focus skills with a dedication and passion to support customers in the field
- Technical competency with the ability to stay current in technical knowledge as related to Promega products and liquid handling instrumentation and software
- Possesses a DEC or BSc. or equivalent in science or related discipline
Responsibilities For Field Support Scientist Resume
- Is familiar with GLP regulation guidelines and SOPs, as they apply to regulated research
- Liquid Handling programmatic expertise, which requires custom script generation/optimization from manual workflows to liquid handling platforms while technically supporting liquid handling workflow both standard and custom solutions
- Prior experience in a position requiring customer interaction/focus and product support within the life science, pharmaceutical or clinical industry (Reagent and Liquid Handling applications, Technical Service, Sales, Marketing, Product Management)
- Discuss fundamentals, principles and technical theory of experimental design, techniques and describe results in a concise, technical and professional manner
- Excellent verbal and written communication skills. Communicate with customers and staff via telephone, email, Skype and in person. Can write detailed instructions and reports effectively
- Computer experience using programs including, but not limited to, EVOware, Venus, BindIt, Biomek, Fluent Controls, epBlue, Windows, Word, Excel and PowerPoint. In addition, ability to learn and use new programs as needed
- Deep customer knowledge and relationships with stakeholders and key business leaders
- Able to speak German and English proficiently
Responsibilities For Cell Culture Support Scientist Resume
- Assist in IACUC form preparation, in documentation of deviations from the protocol or SOP, compilation of the historical control data and various other publications
- Provide post-sales support of recently installed Orbitrap systems in in the Protein Mass Spectrometry market
- Triage issues and work with the field and/or development teams to provide solutions
- Provide critical product improvement feedback to development teams
- Working in close conjunction with the Sales Account Manager and FSS team to provide support with demonstrations, grow sales and margin and to increase market share though effective promotion and selling efforts
Responsibilities For Biochemical Support Scientist Resume
- Generate and develop sales and product awareness of LBS Advanced Staining product portfolio directly through customer visits and product information, samples and customer trials
- In collaboration with SAM colleagues, initiate and coordinate demos of Bond IHC stainer at customer sites
- Performing customer training directly in the demonstration of instrument use, theranostics products, software functionality and IHC protocol development for the customer
- In-office application support including special purpose IHC protocol development for specific customer requirements and "Helpline" technical customer support as required
- Provide post-sales technical and application assistance in response to customer inquiries (both internal and external), including education, training and on-site visits
- Troubleshoot complex issues related to Illumina Informatics and Sequencing offerings, including the BaseSpace suite and DRAGEN. This function interacts with a variety of teams including Field Service Engineers, Field Applications Scientists, Sales, Technical Support and internal developers regarding customer challenges in these areas
- Integrating Illumina sequencers and informatics solutions in customer IT environments
- Networking and connection to Illumina cloud environments (AWS hosted)
Responsibilities For Field Support Scientist Benelux Resume
- Statistical, analytic, and design challenges impacting customer data
- Increase customer satisfaction by acting as an expert resource for customer questions and onboarding related to Illumina data, sequencing applications, and informatics offerings
- Hands on experience with mammalian cell culture and CRISPR gene editing techniques (required)
- Identifies and solves common problems relating to laboratory methodology, instrumentation and procedure under the direction of their supervisor
- Participates in development of assays used in the laboratory, and training others on equipment and assays
Responsibilities For Associate Lab Support Scientist Resume
- Enters data into database adhering to specifications and support online protocols and amendments
- Participate in general laboratory housekeeping, to include biohazard waste management
- Develop, coordinate, and deliver advanced bioinformatics and application trainings and demonstrations for customers
- Performs assays and experiments in molecular biology to include nucleic acid extraction, PCR, real time PCR, cloning, plasmid preparation, mutagenesis, gel electrophoresis, and sequence analysis
- Performs transfections of eukaryotic or prokaryotic cells, confirmation of plasmid expression to include immunofluorescence assays, gel electrophoresis and western blot analysis
- Performs in vitro transcription, protein production and purification, co-immunoprecipitation
- Maintains cell cultures needed for specific experiments
Responsibilities For Product Support Scientist Resume
- ELISA assays and viral plaque assays
- Maintains a laboratory notebook and meets with supervisor to review data
- General lab organization and maintenance
- Maintain cell line, plasmid, freezer, and reagent inventories
- Prepare packages for shipment; maintain lab cell lines, supplies, common lab stocks, and lab equipment
Responsibilities For Research Support Scientist Resume
- Design control and risk management: By standard practice independently develops, and maintains risk management files and organizes data for risk management evaluation and decisions
- Product and Process Monitoring: Develop and maintain product and process monitoring
- Evaluate customer needs and selectively ‘sell’ benefits
- Receives general direction. Identifies, understands and resolves technical problems and operational issues. Utilizes appropriate experimental, statistical and project management tools.Capable of resolving different but recurring problems. Thinking is innovative but guided by standard practice/precedent. Requires some specialized knowledge
- Knowledge of corporate business architecture and its challenges
Responsibilities For Senior Support Scientist Resume
- Participate in corporate cross-functional teams by providing customer feedback and reporting product related information to help with new product development and marketing campaign activities
- Extensive Laboratory experience
- Design control and risk management
- Complaint and internal investigations
- Familiar with CRM (customer relationship management) product, such as SFDC
- We collaborate deeply
- We are open