Switchboard Operator Resume Sample
Jules Reichel
905 Runolfsson Fork,
Dallas,
TX
+1 (555) 766 6381
Work Experience
Senior Receptionist & Switchboard Operator
09/2017
-
PRESENT
New York, NY
- To 2+ Years’ Experience
- Provide superior customer service and exceed customer’s expectations (required)
- Hiring preference is given to those with solid customer service exprience and at least six months to one year of related field experience
- Receives and directs all incoming calls in a courteous and polite manner. Maintains highly professional courteous communications in all daily contacts
- Hiring preference is given to those with solid customer service experience and at least six months to one year of related field experience
- One to two years of computer experience
- Or more of experience in a ‘face-to-face’ customer service focused role
Switchboard Operator
12/2014
-
07/2017
Los Angeles, CA
- Communicates with Safety team and Engineering department during any emergency calls and/or fire alerts via two-way radio and follows up with written documentation
- Informs individuals in the hospital of fire drills, disaster drills and other hospital issues by making overhead announcements as directed per policy or by security or safety officer
- Provides patient telephone, room location and condition information when approved during the hours that the Information Desk or Auxiliary Desk is not staffed or as overflow relief
- Makes census reports for Volunteers' Auxiliary Desk staff and prints Religious Center report for clergy (Cape Fear only)
- Makes patient condition sheets for Information Desk staff
- Monitors and operates main fax system. Distributes incoming faxes to appropriate mail slots. (Cape Fear only)
- Monitors security cameras, reporting any suspicious activities to Special Police (Cape Fear only)
Assistant Switchboard Operator
07/2010
-
09/2014
Dallas, TX
- This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, it is also required to be screened for TB and ACHA Level 2 background check is required for your role
- Prepare and post outgoing mail in accordance with postal regulations. Prepare and receive Federal Express or other special delivery mail as requested
- Maintain a staff log, indicating who is in or out of the building. Maintain updates
- Opens and/or closes the Communication Department as assigned
- Assist in other areas of the store when business needs dictates
- Answers, screens and directs all internal and external phone calls
- Ensures the conveyance console and Telecommunications Device for the Deaf (TDD) are operational and reports repair issues to Information Services
- Pages personnel over the intercom system or by pocket and/or radio pagers, as requested
Education
Whitworth University
2005 - 2009
School's Degree in Communication
Professional Skills
- Strong math skills are required along with prior experience operating adding machines, fax machines, phone systems, and a variety of computer systems
- Strong verbal and written communication skills, including excellent diction and articulation
- Consistently demonstrate courtesy, professionalism, and strong customer service skills
- Bring a sense of urgency and prioritization skills
- Possesses an excellent working knowledge of computer operations and typing skills
- Strong, engaging and tactful communication skills
- Display strong listening skills that enable the agent to quickly assess the best location/person for the call transfer
How to write Switchboard Operator Resume
Switchboard Operator role is responsible for customer, basic, typing, computer, interpersonal, software, microsoft, telephone, listening, health.
To write great resume for switchboard operator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Switchboard Operator Resume
The section contact information is important in your switchboard operator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Switchboard Operator Resume
The section work experience is an essential part of your switchboard operator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous switchboard operator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular switchboard operator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Switchboard Operator resume experience can include:
- A good team player with excellent customer service skills
- Possesses strong customer service skills and the ability to demonstrate compassion and empathy
- Proficient with computers and good typing skills
- Excellent communication skills – in person and on the telephone
- Uses effective, active listening skills to determine patient needs
- Good communication and interpersonal skills
Education on a Switchboard Operator Resume
Make sure to make education a priority on your switchboard operator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your switchboard operator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Switchboard Operator Resume
When listing skills on your switchboard operator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical switchboard operator skills:
- Proven exceptional customer service skills with Strong written and verbal communication skills
- Strong verbal and written communication skills including good voice quality, good diction, and articulation are required
- Good computer skills and customer service skills
- Strong communication skills. Ability to communicate effectively to all levels of the organization and to customers
- Utilize your strategic and organizational skillsto effectively manage all reservations, cancellations, and transaction entries
- Experience in a customer service type environment which requires good communication and organization skills
List of Typical Experience For a Switchboard Operator Resume
1
Experience For Receptionist / Switchboard Operator Resume
- Strong organisational skills and efficient time management
- Strong communication and customer service skills with people with diverse backgrounds and educational levels
- Effective organizational, analytical, written and verbal communication skills
- Demonstrated compassion, empathy and customer service skills
- Excellent phone etiquette and verbal skills
- Good computer skills and ability to use software packages such as MS Outlook, Word, Excel and PowerPoint
- Strong communication skills, with the ability to work independently are required
- Typing skills: 20-35 wpm
- Operates hospital switchboard answering and completing all incoming calls with a positive attitude and strong customer service
2
Experience For Switchboard Operator / Receptionist Resume
- Apply critical thinking skills in everyday tasks and unique situations
- Have ability to effectively communicate in written and verbal forms
- Communicate effectively with patient families, physicians, clinical staff and administrative staff required
- Exceptional telephone and business etiquette skills
- Positive and can-do attitude alongside personal presentation skills
- Prior computer experience helpful
- Basic Computer, Internet and Microsoft Office skills
- To answer and connect external and internal calls as quickly and effectively as possible in duel language
- Min 3 years of related office experience. ; or any combination of education and experience, which would provide an equivalent background
3
Experience For PBX Switchboard Operator Resume
- Basic computer skills in MS Office Suite Software
- Min 3 years of related customer service and office experience or any combination of education and experience, which would provide an equivalent background
- Basic PC skills with the ability to navigate in Windows environment
- Skills in the use of Windows based applications
- Skills in the use of office-related equipment
- Intermediate PC Skills required: Microsoft Office, Word, Excel, Outlook
4
Experience For Force Control Room-switchboard Operator Resume
- Communicate effectively, plan and organize work activities, analyze and disseminate information, and manage work-time efficiently
- 6 months experience as a switchboard operator and administrator with previous customer service experience
- Communicate effectively, oral and written, and able to communicate clearly over the phone
- Operate the hospital switchboard in a professional, courteous, and effective manner
- Responding to email queries in an effective, professional and gracious manner
- Operates a switchboard by receiving and directing incoming and/or inter-office telephone calls to the appropriate person or area
5
Experience For Guest Services Agent & Switchboard Operator Resume
- To gain a good knowledge and understanding of the site and departments
- Greets customers, answers and transfers incoming calls promptly and courteously in order of priority
- Skill in telephone/receptionist etiquette and courteous communication with public, verbally and in writing
- Previous telephone answering experience required
- Operates all systems in a fast, efficient and competent manner, most times operating two or three at the same time
- Maintains excellent working rapport with physicians
- Identify needs prior to being asked
- Experience with a switchboard, medical answering service or multi line (2 or more) in medical office environment
- Operates as base station for the Security Department, communicating via two-way radios
6
Experience For Senior Receptionist & Switchboard Operator Resume
- Have ability to operate multi-line switchboard system
- To operate the switchboard, answering calls from external and internal callers, connecting them to their desired destination
- Operates the switchboard and page system. Acts as Institute receptionist. Provides supportive clerical services to various departments
- Customer Service experience
- Knowledgeable of Live Process. Able to create and clear code/emergency calls. Operates McKesson as required
- Demonstrates knowledge of disaster codes and able to verbalize personal role in disaster response
7
Experience For PBX / Switchboard Operator Resume
- Previous switchboard or helpdesk experience essential
- Previous reception and switchboard experience
- A second language is a strong asset
- Excellent timekeeping and reliability
- Good standard of corporate dress
- 1 of year switchboard operator experience
- Demonstrate knowledge of panels, alarms, and policies, where applicable. Responds appropriately to sensitive inquiries in a mature and professional manner
8
Experience For Switchboard Operator, PRN Resume
- Operate conference bridge equipment to coordinate Library conference calls
- Operates telephone switchboard and routes calls to the proper area in the hospital
- Switchboard experience is necessary for the position
- Operate the central switchboard
- Have excellent Microsoft office package knowledge
- Have experience in a five-star or similar environment -hotel or independent (desired)
9
Experience For Assistant Switchboard Operator Resume
- Exhibit good judgment and take reasonable action to accomplish objectives with minimal direct supervision
- Switchboard experience
- Experience with Word, Outlook and Excel required
- Coordinate real-time activities and priorities
- Administrative/receptionist experience
- Good memory for names and numbers
- Balance multiple initiatives and prioritize workload
- Demonstrated diplomacy in dealings with a variety of callers
- Operates general office machinery
10
Experience For Front Desk Agent / Switchboard Operator Resume
- Basic computer knowledge with ability to operate keyboard for data entry
- Operates fax and copy machines and computer printers as needed
- Previous Hospital Switchboard experience is required
- Experience in a Hotel and/or administration environment
- Demonstrated computer proficiency in both Microsoft Office, Excel and Word
- Clear and effective communicator, written and verbal
List of Typical Skills For a Switchboard Operator Resume
1
Skills For Receptionist / Switchboard Operator Resume
- Excellent customer service skills while handling high volume
- Strong organizational, record keeping & time management skills
- Utilize your hospitality acumen, knowledge, and experience to effectively manage a switchboard
- Ordering taxis and managing taxi booking effectively
- Basic word processing and spreadsheet skills
- Communicate effectively in both written and oral form with a variety of people including employees, stakeholders and the general public
2
Skills For Switchboard Operator / Receptionist Resume
- Operators are required to have light typing skills and basic computer knowledge to be able to access directory telephone number information
- Effectively uses the AMCOM software and computer for paging, patient and directory information, and availability of clients
- Willingness and eager to learn new technology, skills and enhance capabilities in an evolving environment
- Use your multi-tasking and organisational skills to manage, track and follow up all calls
- Demonstrate high level of professionalism with strong attention to detail
- Operates multiple line console to relay incoming, outgoing and intra-system calls
3
Skills For PBX Switchboard Operator Resume
- Experience answering phones and dealing with the public
- Operates a switchboard or telephone console to route incoming calls and place outgoing local and long-distance calls
- Experience utlizing paging systems to redirect calls (Conveyant & Attention - sends page)
- Operate telephone console to receive incoming messages
- Operates the switchboard and routes incoming calls to the proper office or individual
- Handles calls based on experience, training, policies and procedures
- Skill in the operation of a variety of office machines including, personal computers, telephones and copiers
- Operates paging system to relay in-house announcements, to page for staff and patients, or call individuals to phone
4
Skills For Force Control Room-switchboard Operator Resume
- Have experience working as a dispatch operator
- Has an understanding & can demonstrate basic pager functions
- Two (2) years customer service experience, preferably in a fast pace environment setting
- Knowledge and experience in using a switchboard system
- Experience of working in a corporate environment as part of a team
- Have Opera Fidelio experience/working knowledge (desired)
5
Skills For Guest Services Agent & Switchboard Operator Resume
- Experience in a position requiring frequent interaction with customers, clients, students and/or prospects, either face~to~face or via telephone
- Some experience in answering service/switchboard areas
- Has excellent spelling and grammar
- Previous PBX experience in a medical setting is desirable
- Experience in a hospital setting and in the use of a digital
- Experience operating a multi-line phone system
- Two years customer service experience, preferably in a fast pace environment setting
- Previous experience working in a 300+ hotel
- Six (6) month of experience providing Tier I helpdesk support
6
Skills For Senior Receptionist & Switchboard Operator Resume
- Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
- Experience of working in a customer focussed environment
- Processes and triages all customer calls in a clear voice using good English
- Experience in medical office or healthcare setting
- Two year’s work experience, preferably in a call center or an administrative role
- Demonstrable front office experience in a similar environment
7
Skills For PBX / Switchboard Operator Resume
- Good listener, with ability to interpret requirements from client, visitor or employee
- Good with detail, with a thorough approach
- Receptionist/switchboard operator experience
- Previous switchboard experience required
- Very good telephone etiquette required
- Good organization and ability to learn applicable computer systems
8
Skills For Switchboard Operator, PRN Resume
- Customer service and/or receptionist experience
- Able to prioritise and meet deadlines
- Paging doctors on call and maintaining a daily log documenting all attempts to reach a doctor, whether it is phone, pager or answering service
- Recording and distributing incoming messages and dealing with some telephone inquiries
- Determining callers' business needs by asking clarifying questions
9
Skills For Assistant Switchboard Operator Resume
- Handling incoming enquiries to the Switchboard for all ITV Sites, ensuring they are passed onto relevant person or department
- Operating a busy telephone switchboard and handling incoming calls - both internal and external to the organisation
- Packaging and arranging outgoing courier deliveries
- Maintaining the general tidiness of the reception area and associated conference/meeting rooms and their booking registers
- Preparing and mailing information packets for various guest requests
- Operating an Arc switchboard covering 5300 extensions across all ITV sites
- Generating call reporting/statistics via the Tiger Call Logger system
- Receiving visitors to the organisation and directing them accordingly
- Posting the resort’s daily Today letter on Destination Kohler website for guest links
10
Skills For Front Desk Agent / Switchboard Operator Resume
- Mailing confirmation hard copies as requested by guests through Central Reservations
- Working towards clients SLA agreement
- Answering approximately 250 - 300 calls per day to corporate switchboard
- Using a PC based phone system
- Handling of all phone calls, faxes and e-mails sent to the RTMC main contact address
- Answering calls received on Switchboard Operator console
- Originating International calls that cannot be dialed directly by the station user
List of Typical Responsibilities For a Switchboard Operator Resume
1
Responsibilities For Receptionist / Switchboard Operator Resume
- Excellent customer service skills a customer-service attitude
- To undertake training in order to acquire new skills and techniques
- Excellent Customer service experience (by phone and in person)
- Basic keyboard skills are required
- Function under pressure and establish priorities
- One year of previous customer service experience
- Always answers calls (Internal & External) in a professional manner. Provides excellent customer service. Greets callers in a friendly and courteous manner
- Operate a multiple position telephone console
- At least two years of experience in a customer-oriented position is required
2
Responsibilities For Switchboard Operator / Receptionist Resume
- Up to 2+ years related experience in a high volume customer service environment
- Provide an efficient and accurate experience for every guest, every time
- Handle complaints and difficult situations in a patient, calm and effective way
- Fast paced multi-line switchboard experience required
- Excellent Team player with integrity
- Excellent verbal communication etiquette in order to deliver a professional customer service
- Good level of knowledge of the organisation
3
Responsibilities For PBX Switchboard Operator Resume
- 6 months switchboard experience required
- Excellent telephone voice
- 1~2 years experience
- Taking ownership of reception environment, ensuring it looks professional at all times
- Maintaining a working knowledge of general resort information
- Greeting customers in a positive, upbeat and friendly manner over the phone
- Printing of rail tickets
4
Responsibilities For Force Control Room-switchboard Operator Resume
- Assisting other business support staff as required
- Willing to work additional days if needed along with Holidays and weekends as needed
- Understanding the organisation environment
- Keeping internal records updated,
- Helping other departments within Facilities (i.e. the Post Desk)
- Receiving wake-up call requests from resort guests and record for execution of Front Desks
- Assisting with miscellaneous department invoices
- Resolving the enquiry personally, when appropriate
- Answering a high volume of inbound calls and maintaining a response rate in accordance with agreed targets
5
Responsibilities For Guest Services Agent & Switchboard Operator Resume
- Entering information on received calls where necessary and maintaining accurate and detailed records
- Responding to the Whitbread mailbox and redirecting accordingly
- Answering between 100 - 200 calls per day
- Advising employees and visitors regarding transport to and from Campus, promoting the use of public transport and our minibus route
- Reporting office maintenance and equipment issues as required
- Provide general administrative and clerical support including data entry, electronic scanning/archiving and filing
6
Responsibilities For Senior Receptionist & Switchboard Operator Resume
- Perform data entry tasks for new inquiries, applicants and accepted students, including checking, editing and importing information into Slate
- Directs all incoming and in-house calls through transfers, paging, conference calls, overhead paging, and faxing
- Attention to detail in composing, keying, and ensuring customer call is transferred accurately
- To have full responsibility for answering all incoming calls and transferring to the proper person
- Assist accounting department in daily reports requiring use of ten key adding machine
7
Responsibilities For PBX / Switchboard Operator Resume
- Responsible for controlling access to facility; keeping a log of visitors and issuing visitor passes
- Covers both north and south sites by transferring the boards during break time, weekends, nights and when working with minimal staff
- Responsible for sorting and distribution of all incoming/outgoing interdepartmental correspondence (Cape Fear only)
- Process page requests accurately and according to protocol, utilizing Xtend software for documentation and tracking purposes
- Assist with faxing documents as necessary and assist with regular scanning and other large scanning jobs, as necessary
- Multitask, handling phone conversations with consumers while accurately entering data in the computer while continuing to focus on the customer
- Worked with Avaya Aura Conferencing and FootPrints system for scheduling and maintaining conference bridges
8
Responsibilities For Switchboard Operator, PRN Resume
- Provides all Overhead paging in MMC utilizing existing policies and protocols
- Primarily responsible for making sure all switchboard and mailroom equipment is in proper working order or repair is being expedited
- Support other hospital/clinic departments by performing clerical/secretarial functions such as data entry, light typing, organizing
- Notifies employees of deliveries. Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
- Acts as the hospital receptionist, receiving and directing visitors and guests
- Accurately entering patients presenting to the Emergency Department into the MEDHOST and HMS system
- Follow predetermined processes for routing calls to the appropriate individuals or areas, or resolving the callers' concern or questions
9
Responsibilities For Assistant Switchboard Operator Resume
- Receives and processes incoming and outgoing calls for the Communications department
- Follows proper procedure for all aspects of supporting the paging operations
- To take any and all telephone messages from incoming calls being sure messages are delivered to the proper person
- Assists with training all other personnel responsible for acting as back up to the Switchboard Operator position
- Serve as back-up to the Learning Center as it relates to the overall processing of reservations
- Responsible for the prompt answering of calls received at the attendant consoles, providing courteous assistance to all callers
10
Responsibilities For Front Desk Agent / Switchboard Operator Resume
- Assist with generation of reports, including data gathering via the computer system, printed reports or other available information
- Assists with regular scanning and other large scanning jobs, as necessary
- Communicate with clinic security, facilities staff and housekeeping staff for site situations and building security
- Assist with generation of reports, including data gathering via the computer system, printed reports or other valuable information
- Competency on SAISD Clerical Assessment (to include a typing test of 30 words per minute) before continuing within the process towards possible employment
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