Tech Services Resume Sample
Niko Anderson
392 Marietta Pine,
Houston,
TX
+1 (555) 605 4175
Work Experience
Senior Analyst, Ent Tech Services
03/2016
-
PRESENT
Los Angeles, CA
- Embrace the values of the EnPro/STEMCO safety pledge in each of the below responsibilities. Participate in the organization’s safety culture and aim to continuously improve safety within all aspects of your work
- Capture relevant information provided in elicitation sessions
- Prepare requirements, specifications, business processes and recommendations
- Effectively validate and document requirement priorities based on detected business drivers
- Use a variety of elicitation techniques appropriate to each situation and stakeholder
- Contribute to preliminary design/mockup/wireframe of new apps or new functionality
- Accurately validate that documented requirements match the intention of stakeholders’ needs
- Define acceptance criteria that reflect the stakeholders’ expectation
- Help detecting and analyzing the impact of non- functional requirements on functional requirements and solution architecture
Analyst, Ent Tech Services
12/2010
-
12/2015
Chicago, IL
- Work with QA teams to make sure they understand the requirements, objective and approach, and that the testing scenarios identified reflect the requirements
- Write user manuals or guides
- Respond to customers’ technical questions and determine the most effective way to handle them
- Utilize Remote PC capabilities to perform and fulfill services in our Retail locations. This includes troubleshooting issues to support our tech’s by controlling the customer machines centrally. This also includes fulfilling planned services using the Staples tools and knowledge
- Provides training to Alcon’s Field Engineers and Technical Support Specialists on connecting Alcon’s Medical Devices to customer wired and wireless networks
- Demonstrated ability to recognize and evaluate the efficiency and effectiveness of the department’s technical operation
- Ensure requisition schedule is updated and accurate according to rack’s material needs
- Understands and uses sphere of influence extending outside of the department
- Participates in eServices content creation (self-service) and maintenance such as Chat, Knowledgebase content, Support forums, etc.; regularly submits content to the knowledge database
Tech Services Intern
04/2007
-
09/2010
Dallas, TX
- Select the proper business analysis approach
- Work with customers to identify required changes, document changes appropriately
- Participate in development stages, working together with technical teams
- Develop project deliverables including personas, scenarios, navigational structures, user flows, wireframes, detailed screen designs and interaction models
- Facilitate design reviews with technology teams, internal business customers and project stakeholders
- Direct clients on appropriate content strategy to aid in the delivery of clear, concise and user-friendly information
- Be a reference for developers in terms of what needs to be implemented
Education
Heidelberg University
2001 - 2006
Engineer's Degree in Computer Science
Professional Skills
- Excellent consultative skills, including teamwork, facilitation, and negotiation. Advanced interpersonal skills, communications skills, and presentation skills
- Presentation skills Troubleshooting skills
- Confident and diplomatic skills to manage cross functional skills to get projects delivered on time with high accuracy
- Experience in replication and on any backup/restore skills would be an added advantage. Understanding of Backup and recovery Concepts and troubleshooting
- Demonstrates problem solving skills, both technical and interpersonal
- A&P (Aircraft & Power Plant) Licensed Fixed Wing Aircraft experience Turboprop experience Install, check out, operate, maintain, repair, and modify aircraft
- Technical proficiency across Windows platforms including computer networking skills, Microsoft SQL Server, Microsoft IIS, LDAP, and web-based technologies
How to write Tech Services Resume
Tech Services role is responsible for technical, training, customer, interpersonal, troubleshooting, presentation, windows, engineering, analysis, database.
To write great resume for tech services job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Tech Services Resume
The section contact information is important in your tech services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Tech Services Resume
The section work experience is an essential part of your tech services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous tech services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular tech services position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Tech Services resume experience can include:
- Manage and prioritize workload efficiently and effectively in a high pressure environment
- Solid experience on any backup product Avamar, Netbackup
- Communicate effectively to internal and external customers as necessary through a variety of mediums
- Scripting experience in Python,Bash desirable
- Provide technical guidance in activities associated with identifying, prioritising and resolving problems by telephone and e-mail to DELL EMC Customers
- Provides training and coaching to associates on technology services and on the sales floor in Capital goods
Education on a Tech Services Resume
Make sure to make education a priority on your tech services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your tech services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Tech Services Resume
When listing skills on your tech services resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical tech services skills:
- Customer Service skills Interpersonal skills
- Good Knowledge on any backup/restore skills
- Strong Microsoft Project, Project tracking tool, JIRA, Confluence, process flow tool experience
- Desire to acquire and further develop new skills as technology evolves
- Computer skills necessary in Windows 2000, Microsoft Word, Power Point, and Microsoft Outlook
- Speak and present effectively in public
List of Typical Experience For a Tech Services Resume
1
Experience For Senior Analyst, Ent Tech Services Resume
- Helps develop and participates in training and skills development of others
- Experience Preference: 3+ years relevant experience
- Executes ETS procedures effectively
- Airframe and Power plant license Aviontics experience
- Administration experience with or knowledge of at least one or more of: Apache, Tomcat, Websphere, or Weblogic, and Oracle or MS SQL server
- Troubleshooting (fix issues related to advanced configuration on Switches/UCS infrastructure
- Working knowledge on Nexus 5548 and 2248
- Interacts with Product Engineering, Purchasing and Sales/Marketing to identify repair parts and develop repair parts kits as required for all product lines
- Undertake training and certification required to work towards becoming a subject matter expert in VPlex or related products
2
Experience For Analyst, Ent Tech Services Resume
- Gather project Level of Estimates (LOEs) from vendors, Engineering and Technology teams
- Be a point of contact for customers and communicate directly with them by telephone and email, providing updates in a clear and concise manner
- Make it simple for our customers by delivering world class, value added service
- Escalate to Engineering or collaborate with other product support teams if required
- Ensures customer satisfaction by handling their requests with accuracy, professionalism and speed
- Backup software integration with most commonly used applications in industry (e.g. Backing up MS Exchange, SQL, Oracle, Lotus Notes, VMWare)
- Job responsibilities include providing support on backup solutions to the enterprise customers in a 24X7 work environment
- Provide technical support to existing and prospective customers for Dell EMC Data Domain products. Expand knowledge of EMC products
- Provide technical support to existing and prospective customers for Dell EMC Data Domain products
3
Experience For Tech Services Manager Resume
- Assists in maintaining obsolete boiler literature files and lists
- Maintains and updates Weil-McLain’s parts information to Sales/Marketing
- Participates, when required, in job visits to assist customers and sales representatives in solving product
- Handle working with deadlines and multi-task
- Extensive driving is required
4
Experience For Tech Services Specialist Resume
- Provide analysis and reporting on key areas in support of business improvement projects
- Monitor hardware failure patterns and proactively report to Hardware Engineering and vendors
- Acquire expert level knowledge regarding Akamai server hardware and server maintenance
- Develop and conduct product offering on farm demonstration trials
- In coordination with the Global Technical Services Manager, work with R&D to ensure university studies are supportive of our sales and marketing efforts
- Develop and conduct internal & external customer technical training
- Identify and monitor hardware failure patterns and proactively report to Hardware Engineering
- Document existing processes with cross-functional teams and determine efficiencies to reduce network downtime
- Highly interacts with Field Teams, R&D, Manufacturing and Quality groups to support Reliability Improvements
5
Experience For Senior Manager, Ent Tech Services Resume
- Accepts escalations from other technical team members as a subject matter expert, shaping group operations with depth of knowledge
- Assists in organizing and participates in water quality trade shows and events as required
- Contributes to the development of marketing material
- Reviews and comments on draft technical specifications and engineering drawings
- Assists both Sales and Engineering teams as required
- Work independently and meet tight time lines in helping engineers with proposals
- Bachelors (Technical) – Not compulsory
- Interfaces directly with customers
6
Experience For Group Leader Tech Services Resume
- Excellent organization skills; capable of effectively balancing multiple responsibilities, managing multiple priorities in a fast-paced environment with minimal supervision
- Maintains a closed-loop" communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status"
- Knows their audience and articulate accordingly
- Accountable for understanding and managing Wi-Fi services across highly complex ecosystems cutting across multiple technologies, groups, vendors and systems. Requires detailed understanding of complex interdependencies/ interdependencies if engineering initiatives
- Create Project Work Breakdown Structure / Work stream plans to gather task information for all impacted teams
- Create Project Schedule and weekly updates to project schedule to track project progress
- Facilitate project status meetings and create Weekly, Operations Steering Committee, Executive Steering Committee status reports as applicable summarizing clearly for executive level distribution
7
Experience For Tech Services Tableau Manager Resume
- Create and maintain Risks, Action Items, Issues and Decisions log and publish project documentation to project workspace for collaboration by project team members
- Ownership of Project workspace and updates to all project documentation
- Various levels to work with on the governance model
- Facilitate work with technical teams and PM's
- Business operations aspect of the service/ 2 fold - architecture and tech leads
- Conduct the assessment, come with their own approach
- Stand up and establish MNPs
- Hands on technology understand of architecture
- Apply technical knowledge to identify issues, investigate root causes and recommend solutions to reported problems
8
Experience For Server Tech Services Engineer Resume
- Provide technical support, installation assistance, and reproduce customer bug scenarios
- Escalate applicable cases to the appropriate department
- As a 24X7X365 organization shift work, holidays and on-call responsibilities is required
- Manage many common change activities remotely to allow customers to get the maximum performance and reliability from their products
- Act as a remote customer advocate to champion specific customer needs in collaboration with field team
- Remotely identify issues, investigate root causes and recommend solutions to reported problems
- Write and contribute to knowledge articles as your expertise of the product develops
9
Experience For Senior Tech Services Engineer Resume
- Uses knowledge gained from prior job related experience to independently determine service level severity and assess when and how to escalate to other resources within the organization
- Acts as a remote customer advocate for selected accounts. Provide problem determination and resolution for customer issues
- Identify and document with management to proactively revise current procedures and tools to improve customer satisfaction
- Determines which tool(s) to use to resolve issues including running tests and be able to identify when deviation from the available troubleshooting tools and documents is appropriate. Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment
- Validates technical information and issues early warning and disseminates information as needed. Mentors and/or coaches less experienced TSEs, Helps develop and participate in presentations and informal training for other TSEs
10
Experience For Tech Services Engineer Resume
- Works with scheduling team to fulfill customer’s expectation
- Provides technical consultation to customers and assists them to get all preparation work done for the scheduled change
- Goes through change control process to ensure customer’s environment won’t be exposed to any risk
- Performs scheduled tasks via remote connections and provides regular updates to customer
- Reviews technical solution articles for accuracy and completeness, and gives feedback to the authors
- Participates in and possibly leads conference calls with customers. Knows their audience and articulate accordingly
- Manages own cases. Ensures SLO and all other compliance requirements are met
- Applies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system level issues. Identify, document and escalate customer issues to senior resources
List of Typical Skills For a Tech Services Resume
1
Skills For Senior Analyst, Ent Tech Services Resume
- Experience with data manipulation and secure transfer of SQL and MySQL database information. Able to work with data in a variety of formats to meet customer rostering, SSO, and data retention needs
- Demonstrated strategy planning and customer engagement skills and experience leading teams and people through change
- Hands-on network and server hardware experience preferably in fault diagnosis. Desired Skills
- Problem solving skills as it relates to PC’s and technology
- Experience: 3+ years relevant experience
- Demonstrated experience in writing software scripts to test and/or analyze performance, preferably at the application level
- Hands-on experience in the design and validation of products with hardware and software components
- Networking and file serving protocol experience: TCP/IP, CIFS, NFS, SMB, iSCSI, HTTP, FTP [TCP/IP, DNS, CIFS/SMB, NFS, iSCSI, HTTP, FTP, HDFS]
2
Skills For Analyst, Ent Tech Services Resume
- Knowledge and experience working with other networking equipment including but not limited to routers and switches
- Experience with hiring, coaching, mentoring and performance management/review of technical team members
- Experience with TCP/IP Ethernet networking configuration/troubleshooting
- Demonstrates basic knowledge of HMH technical solutions with specific focus on implementation, rostering, and troubleshooting
- Experience in leading and managing multiple solutions teams at the manager level or higher
- Strong Project communications and reporting (Executive level / Engineering level and business user levels)
- Experience delivering technology solutions for large management consulting, systems integration, technology or education companies
3
Skills For Tech Services Manager Resume
- Experience working in a support organization dealing with enterprise customers
- Experience using and/or designing mobile app technology
- Experience with developing and managing to KPI’s and SLA’s associated with technical and customer support
- Experience in people management, preferably managing professional level personnel.
- Ability and Experience Handling Difficult Customer Situations
- Aviation experience and two years on fixed wing turbo-prop aircraft
- Experience with deployed environments in Oracle and SQL database systems running on Windows, UNIX, and LINUX platforms
4
Skills For Tech Services Specialist Resume
- Experience with all types of cattle production systems including cow-calf through feedlot
- Experience working in a client billable environment
- Mentors and/or coaches less experienced TSEs, Helps develop and participate in presentations and informal training for other TSEs
- Experience using Chronicall or other comparable call center software
- Share their knowledge and experience with customers and team members through documentation and mentoring
- Mentors and/or coaches less experienced TSEs. Helps develop and participate in presentations and informal training for other TSEs
- Experience in Linux, Networking, Backup software and technologies
- Experience with supporting technology products highly desirable
- Strong understanding of competitive products would be an asset
5
Skills For Senior Manager, Ent Tech Services Resume
- OS and System Administration experience
- Relevant customer support experience
- Unix/Linux knowledge with command line experience. Windows systems knowledge
- Participates in Process Verifications, Validation & Verification and any additional ad-hoc tasks needed to support our Instruments
- Understand how to Prioritize Work
- Advanced knowledge and hands on experience of Linux operating system. Preferably Redhat certified RHCSA/RHCE
6
Skills For Group Leader Tech Services Resume
- Good understanding of VMWare/ Virtual environments
- Work experience in Information security with exposure to security products, data warehousing, Investigation of security events
- Experience working under the V model
- Development experience using Python, Java or C/C++
- Experience using mobile phones, tablets, Skype, and/or FaceTime
7
Skills For Tech Services Tableau Manager Resume
- Preferably experience with workflow engines, CEP engines (Esper)
- Monitor and support the validation execution through technical guidance, problem-solving activities, and training, if needed
- Demonstrates both proactive and reactive responses to situations, including following up on her/his own actions
- Demonstrates ability to stay calm under pressure, diffuse problem situations, and take steps necessary or seek help to resolve matters
- Work with the Technical Services and Communications Management team to identify and prioritise business improvement projects
- Experience with FTA and FMEA
- Previous experience in a similar role
- Experience with use of PC and Microsoft Office (Outlook, Word, Excel, and PowerPoint)
- Experience Required: 0-2 Years
8
Skills For Server Tech Services Engineer Resume
- Experience in Consultant / Client Support position
- Prioritizes time between Tech Services and the sales floor based on business needs and as directed
- Strong Back-up Domain knowledge, Avamar, SAP, Oracle, SQL, Exchange would be added advantage
- Solid knowledge on UNIX/Linux/Windows
- Technical experience with ?
- Excellent English Verbal and written communications
- Previous experience with direct customer support of enterprise or data center architecture or as a system or network administrator/engineer
- Understanding of Backup and recovery Concepts and troubleshooting
- Networking (FC and IP)
9
Skills For Senior Tech Services Engineer Resume
- Participating in and possibly leads conference calls with customers
- Understanding of Dell Technology's products and their value added to the customer
- Adjusting for as is to be on architecture
- We love challenging problems, and take pride in crafting elegant, reliable code while moving fast
- Have a common sense approach to solving issues, balancing their workload, and working with the Escalation team
- We’re not just another social web app. We’re moving real people and things, and reinventing transportation and logistics all over the world
- Field, log and respond appropriately to technical customer inquiries. Provide technical troubleshooting and customer problem solving
- Manage the company’s CPE and STB supply and support ensuring contracts are in place with suppliers in your area and are being maintained
- Undertake training and certification required to work towards becoming a subject matter expert in Midrange related products, e.g. VNX/Unity
10
Skills For Tech Services Engineer Resume
- Works closely with engineering and cross functional team in resolving customer issues
- Follows troubleshooting steps and/or escalates to next level in case any issues occur during the scheduled task
- Provides recommendations and suggestions for improving product line to Engineering and Product Management
- In pipe and precast or related industry, or in Civil Engineering, demonstrating sufficient knowledge of our products is a definite asset
- Proficient in the use of remote access software, while meeting the security needs of the customer
- A moderate amount of physical effort is required while handling technology equipment
- Able to work with data in a variety of formats to meet customer rostering, SSO, and data retention needs
- High-impact opportunity to build internal tools empowering teams across the company to do their job better
- Facilitates customer technical implementations by creating an instructional technology roadmaps
List of Typical Responsibilities For a Tech Services Resume
1
Responsibilities For Senior Analyst, Ent Tech Services Resume
- Well-developed interpersonal skills, ability to convey trust
- Advanced computer skills: Word, Excel, PowerPoint, Auto Cad, etc
- Similar work experience
- Proven ability to create and professionally deliver presentations
- Strong knowledge of our products is a definite asset
2
Responsibilities For Analyst, Ent Tech Services Resume
- Excellent knowledge of Storage and EMC Storage products, e.g. SAN/NAS..VNXe/ Celerra or Clarion/VNX or Netapp. [NAS, VNXe/Celerra/Clarion/Netapp/Isilon etc]
- A self-starter able to handle multiple priorities at once
- Contribute to new or the upgrade of existing product designs by conducting product performance analysis and generating technical services requirements
- Leads and promotes selling of technology services/products and supports a selling culture in order to achieve current goals and targets
- Provide guidance and training to customer personnel in establishing operation, maintenance, and inspection procedures and techniques
- Is able to keep things in perspective when position calls for constantly facing and responding to problems
- Makes a recommendation to higher level technical support engineers or management for improving processes, standards and strategies
- Regularly provides technical support expertise in a complex information infrastructure environment with the need to integrate EMC products and systems with other EMC and non-EMC computer systems being operated by customers
3
Responsibilities For Tech Services Manager Resume
- Convey sophisticated ongoing technical system support is critical to, and an essential component of, both EMC's business operations and the business operations of EMC customers
- Applies technical support expertise to independently diagnose and resolve complex customer issues involving unique systems and environments and unique operational issues
- Works with cross functional teams in resolving customer issues; identifies and provides resolutions to a diverse range of technical problems
- Acts as a remote customer advocate and provides problem determination to resolve customer issues. Identifies and documents with management to proactively revise current procedures and tools to improve customer satisfaction
- Assists in development of material for continuing education of field sales personnel relative to product applications
- Assists in maintaining trouble job file and log as well as issue reports as required by Technical Service Supervisor
4
Responsibilities For Tech Services Specialist Resume
- Works with prospective clients engineering department to develop potential projects
- Participate in installation planning phase
- Provide engineering support to the maintenance of all test equipment
- Education Preference: Bachelors (Technical)
- Arranges service appointments, performs In Store/In Home/Business computer upgrades, repairs and setups and follows up with customers
5
Responsibilities For Senior Manager, Ent Tech Services Resume
- Checks all sources of communication for information (white boards, bulletin boards, HUB, etc)
- Provide technical support to customers’ technical staff, answer questions on function and usage of product, gather relevant information and determine troubleshooting steps to diagnose & solve customer reported technical problems of varied complexity in professional and timely manner, over the life of the case
- Works closely with customers, Support Engineers, Development Engineers, Professional Service engineers, Product Management team and Sales Engineers to share product knowledge and provide resolution to customer support cases
- Provides support coverage via phone, email and Web
- Flexible to work in 24/7 shifts (Rotation Shifts
- VMWare knowledge is desirable
- Also need to identify and provid resolutions to an assortment of technical problems
- Develop and implement resolutions to the identified problems, and follow standard practices and procedures
6
Responsibilities For Group Leader Tech Services Resume
- Work on customer issue remotely via phone/email/chat/WebEx sessions
- Ensure that Dell EMC customers are provided the highest level of professional and technical support
- Hire, train and lead technical support Engineers
- Assumes lead role on assigned projects and is responsible for determining project approach, decision on operating procedure, analytical approaches and work flow
- Applies broad technical expertise across multiple disciplines coupled with an understanding of business and management principles
- Participates in and possibly leads conference calls with customers
- Takes escalations from junior team members to resolve more complex issues
- Provides troubleshooting assistance to above listed parties for problems involving control system, combustion, venting, and piping on commercial and residential boilers
7
Responsibilities For Tech Services Tableau Manager Resume
- Provides technical support to engineers, sales representatives, distributors, contractors, and internal departments via engineering graphics, phone, letter, fax, e-mail, or in person
- Advises and assists field sales personnel and their clients on product technical details, application requirements, etc. to obtain solutions of specific application problems
- Outlines applications/service related technical literature and bulletins
- Provides parts identification assistance to distributors and agents
- Participates with vendors to resolve jobs and/or vendor equipment
- Issues product problem reports (PPR’s) on product complaints from engineers, distributors, sales representatives, contractors, and internal departments, as required
- Analyzes and interprets boiler codes
8
Responsibilities For Server Tech Services Engineer Resume
- Participate as a scientific speaker on the agenda of key Ruminant industry meetings where needed by communicating non-proprietary company research and representing MAH as a source of highly valuable technical expertise, with a primary focus on the beef industry
- Design, coordinates and facilitates technical meetings and presentations for consulting engineers, contractors, owners and government agencies. Some of these include lunch and learns and conducting plant tours to target audiences
- Develops strong relationships with engineers and Municipalities
- Responsible for educating external engineers and promoting Forterra product line to aid with the sales cycle
- Actively promote all new and old products Forterra has to offer
- Tracks and forecasts potential concrete infrastructure projects. (Market Survey)
- Communicates all new market intelligence to Sales Management and Senior Management
9
Responsibilities For Senior Tech Services Engineer Resume
- Prepares a monthly report on activities
- Travel and overnights stays are necessary
- Experience and deep knowledge of the business or technical processes. Previous hands on experience with business applications, technical components, and/or the product portfolio
- Demonstrated ability to present and discuss complex technical information in a way that establishes rapport, persuades others, and gains understanding and approval
- Abilities: Maintain Team Integrity, Contribute to Teams’ technical skills
- Cable /MSO Industry knowledge specific to Wireless and Mobile line of business
- Make appropriate product recommendations to customers
10
Responsibilities For Tech Services Engineer Resume
- Capacity to communicate with customers effectively using a variety of mediums. This involves the ability to take full ownership of the customer relationship and the ability to resolve customer concerns in a diplomatic manner
- Make appropriate product recommendations to customers and at times do so ‘in the moment’
- Plan, organize and prioritize efficiently and effectively to handle their daily responsibilities and serve our customers. Ability to deal with multiple priorities and tasks at one time
- Analyze equipment failures to determine cause and recommends corrective action. Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operation
- Devise and implement preventive maintenance programs and keeps performance and maintenance records on equipment
- UNIX and Windows systems knowledge is desired
- Knowledge of Protocols, Ports, SSL/TLS protocols, Active Directory, LDAP/s and network infrastructure desired
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