Technical Operations Resume Sample
Jarrett Borer
567 Hansen Street,
Detroit,
MI
+1 (555) 870 1063
Work Experience
Manager, Technical Operations
09/2016
-
PRESENT
Boston, MA
- Broad knowledge of network topologies, security concepts and a strong knowledge of data communications (TCP/IP, switches, routers, firewalls, VPN’s, LAN, WAN, DHCP, DNS, Multicast)
- Leverage the position’s operational exposure to aid in statistical analysis or other metric driven observations
- Oversees development and maintenance of the department’s data repository and ensure successful data gathering and validating the accuracy of the data prior to publication of reports
- Manage key relationships, including working very closely with heads of Theatrical, HEG and TV in France, ensuring priorities and WB’s strategic initiatives are etc
- Understand and implement WB anti-piracy procedures to protect all content from unauthorized release
- Work closely with European Technical Operations to understand production timelines and plan French localization & Distribution efforts accordingly
- Allocate and validate appropriate resources and creative choices, validate choice of creative talents
- Responsible for the origination of French version assets (dubbing and subtitling) for theatrical release and downstream use; Supervision of the team in charge of
Technical Operations Analyst
05/2010
-
03/2016
Houston, TX
- Within the Virtual Teams, owns overall responsibility and technical oversight for the identification, planning, organizing, execution, and coordination of continuous improvement projects at key, strategic material suppliers
- Obtain and maintain a valid operator’s license, and drive a Company vehicle in a safe and responsible manner
- Experience supporting Server Automation (Server Monitoring, Event Consolidation, Server Orchestration) – Required
- Advanced experience supporting Windows Server Operating Systems (Tier 3 Support) – Required
- Experience working in a large regional healthcare organization network - Required
- Erver Automation Leadership Experience - required
- Years’ experience Providing advanced technical knowledge, configuration and troubleshooting of specialized applications in an enterprise operational environment - Required
iXp Intern, Technical Operations Analyst
12/2007
-
12/2009
Detroit, MI
- Supervision of voice tests preparation, recording, mixing and archiving of assets
- Verification of translations, Double Head QC reviews / dub track sign off and final check drive approvals
- Supervision of the subtitling process, including selection of studio and creative talent
- Providing reports, as needed, explaining creative decision-making process per title for both subtitle and dubbed efforts
- Establish appropriate budgets for all theatrical dubbing & subtitling projects and to negotiate rates in the best interests of WB
- Supervise the organization of Premières, Exhibitor- relationship events and special previews (cinema line-up/print rehearsals) and directly participate in the organization of high profile Premières and special events
- Creates and oversees the implementation of enterprise-wide functional and operational strategies. Collaborates with cross-functional groups to determine objectives and advises on impact of functional and operational strategies
- Ensures the necessary resources to accomplish customer service, installation and service objectives and goals
- Provide direction and day to day support for the firm’s physical and virtual server infrastructure team
Education
Heidelberg University
2002 - 2007
Engineer's Degree in Computer Science
Professional Skills
- Demonstrated success in project management, managing and improving client satisfaction and excellent organizational communication skills
- Strong stakeholder and relationship management skills with experience presenting to & influencing decisions
- Leadership skills that demonstrate the ability to lead teams, set goals and priorities in order to complete projects in a systematic and timely manner
- Remain current on all training requirements and for completing all required procedural and skills training (ILT, OJT, etc.) prior to executing assigned tasks
- Strong reasoning, troubleshooting, problem solving and analytical skills
- Experience with database management, object oriented/procedural programming, authoring technical requirements and project management skills
- Experience in troubleshooting, triage, root cause analysis and performance monitoring skills
How to write Technical Operations Resume
Technical Operations role is responsible for technical, leadership, analytical, organization, training, interpersonal, analysis, programming, manufacturing, business.
To write great resume for technical operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Operations Resume
The section contact information is important in your technical operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Operations Resume
The section work experience is an essential part of your technical operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Operations resume experience can include:
- Experience integrating Server Automation tools with ITSM ITIL based Incident and Change management systems such as Remedy or Service Now – Required
- Excellent communication skills – oral and written at a senior level. Listens and communicates effectively
- Demonstrate strong interpersonal and communication skills to engage with and share information accurately with various stakeholders
- Effectively manage multiple projects and deliver high quality results under tight time constraints and/or while dealing with competing priorities
- Articulate with good writing skills
- Strong interdepartmental communication and influencing skills
Education on a Technical Operations Resume
Make sure to make education a priority on your technical operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Operations Resume
When listing skills on your technical operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical operations skills:
- Excellent leadership skills and demonstrated ability to maintain an effective working relationship with others
- High level of financial problem solving skills; works effectively to identify issues, gather relevant data points and provide solution-based recommendations
- Good command in oral and technical writing in English, and excellent communication and presentation skills
- Strong technical aptitude and skills including network, server, telephony and desktop experience
- Have demonstrated excellent written and oral communication skills in a cross functional team environment
- Strong attention to detail, decision making and problem-solving skills
List of Typical Experience For a Technical Operations Resume
1
Experience For Technical Operations Analyst Resume
- Experienced in project management, demonstrated ability to complete projects on time and effectively manage required deliverables, milestones and schedule
- Strong data analysis skills, especially with SQL-like query languages
- Possess excellent communication skills to work across functional boundaries and teams
- Excellent leadership, communication and organization skills. Ability to influence without control
- Demonstrated leadership, written & communication skills
- Strong leadership skills to guide and develop scientists and impact & influence in complex cross-functional/stakeholder environment
- Advanced knowledge\Experience of at least one of the following Skills
- Solution oriented with strong analytical and problem solving skills
- Develop and demonstrate routine maintenance skills, equipment changeover proficiency, and preventive maintenance execution
2
Experience For Manager, Technical Operations Resume
- Excellent organisational and time management skills with attention to detail
- Strong analytical skills with a high level of numeracy and literacy
- Demonstrates advance knowledge and skills related to project management
- ) Excellent Vendor management Skills
- ) Excellent customer service skills
3
Experience For Director, Technical Operations Resume
- ) Excellent time management skills and the ability to perform work on multiple projects and task simultaneously
- Excellent verbal, technical, and analytical skills
- BS with 10 years’ of relevant experience, or MS with 7 years’ of relevant experience. PHD with 2 years’ of relevant experience
- Have excellent organizational and communication skills that enable them to work with all departments across the organization
- Experienced working in an Internet/distributed client server environment, including strong understanding of multi-tier architecture and infrastructure setups
- Institute process for effective vetting and prioritization of incoming projects
4
Experience For Technical Operations Specialist Resume
- Superior verbal and written communication skills and be comfortable presenting to and collaborating with a variety of stakeholders
- Strong experience in configuration management and orchestration solutions (Puppet, Chef, and Ansible) and scripting languages (e.g. Python, Perl)
- Several years experience of online advertising customer support and/or ad operations experience
- Effectively forecast stations’ engineering capital expenditure needs, and prepare engineering department operational and capital plans
- Manage new Tier 2 support organization and continue to build team skills for end to end troubleshooting of the service
- Develop team members’ technical skills and support capabilities
- Develop and utilize continuous improvement skills in support of Operations Excellence objectives
- Experience with at least one year of experience in a technical administrator, business analyst or project coordinator role
- Experience operating in a mature distributed agile scrum team, with strong knowledge of DevOps
5
Experience For Senior Technical Operations Engineer Resume
- Execute equipment validation & revalidation protocols
- Oracle,Unix,Weblogic,Java,Telecom domain knowledge in Prepaid CRM,Provisioning skills would be an added advantage
- Demonstrate strong leadership and a clear identifiable work ethos within the Partner Development Function
- A self-starter with the ability to communicate and work effectively across multiple teams
- Good work ethic and strong sense of ownership of customer satisfaction
- Analytical problem solving skills to solve complex problems and independent judgment to identify problems and recommend solutions
- Exceptional leadership skills and ability to motivate and coach employees to perform at peak performance
6
Experience For Senior Manager, Technical Operations Resume
- Extraordinary verbal and written interpersonal skills
- Exceptional verbal and written customer service skills
- Precise written and verbal communications skills are essential
- Working knowledge of solid dosage drug product manufacturing operations
- Showing interest in digital transformation (robotics, Advance Analytics, IoT , Mobile experience,…)
7
Experience For Manager Technical Operations Resume
- Packaging or Process Equipment Qualification experience
- Packaging or Process Equipment Purchase, Installation, and Qualification Experience
- Experience supporting Windows Application Packaging, Deployments, Scripting, Imaging, GPO, Reporting and QA - Required
- Familiarity with cGMP, FDA regulations, including experience with investigations and/or developing and recommending process improvements
- Experience supervising large SRE and DevOps teams. This team is 10 members and growing
- Experience architecting and/or implementing Amazon Web Services
8
Experience For Director Technical Operations Resume
- Typically requires experience in engineering and manufacturing
- Experience working with Desktop Engineering (Design, Configuration Management and tier three support) – Required
- Experience supporting Windows Desktop Operating Systems (Tier 3 support) – Required
- BS in Chemistry, Chemical Engineering or other related disciplines and 10 to 15 + yrs of industrial experience working in a commercial technical environment
- Have direct working experience with external Contract Manufacturing Organizations
- Aid in testing of new functionality related to system enhancements which improve the end user experience and maintains data integrity
9
Experience For Director of Technical Operations Resume
- Manages client interactions during validation observation visits
- Exceptional Good Manufacturing Practices knowledge
- Demonstrated decision making capabilities
- Data entry and validation in supporting systems
- Operational experience with environment monitoring in 24/7 web application or ecommerce environments
10
Experience For VP Technical Operations Resume
- Develop and implement Excel tools to support validation testing
- Perform Oracle validation testing for Supply Operations test scenarios
- Implement and manage automated network security, application security, auditing and validation
- JCL batch processing / operations control experience required
- Work with cross functional internal teams to ensure ongoing research is appropriately prioritized
- Implement strategies focused on greater efficiencies to operate and deliver systems
List of Typical Skills For a Technical Operations Resume
1
Skills For Technical Operations Analyst Resume
- Excellent written and verbal communication skills, including comfort interfacing with senior executives
- Proven team player with outstanding interpersonal communication (written and verbal) skills
- Proven ability to effectively meet project goals by established dates in team setting
- Very good customer facing skills
- SoftSkill/Business Courses & Certification (time management, negotiation/communication skills...) are recommended
- Demonstrated written and oral communication skills and ability to work in a cross functional team environment
- Collaborating effectively with Financial and Business Leadership so that BioMarin is positioned well for the next phase of growth
- Strong scripting experience including shell scripting (Linux, Windows), Python, Perl, PHO, C/C++
- 5) Customer facing experience in a consulting capacity or the ability to demonstrate a consultative approach to interacting with clients
2
Skills For Manager, Technical Operations Resume
- Strong experience in developing and executing vulnerability assessments (static and dynamic)
- Knowledge and skills in use of modern computer software; i.e., ETC lighting language, critical recording techniques, and sound reinforcement
- Proven experience in working as part of distributed teams
- Strong experience of working with Microsoft,and Data Centres and Cloud Platforms
- In depth knowledge of local and international regulations (FAA and EASA), with demonstrated experience, as they pertain to flight training devices
- Prior experience participating in process efficiency improvement, technology transfer into base business, or cost reduction projects is highly desired
3
Skills For Director, Technical Operations Resume
- Demonstrated effectiveness in change management and building culture
- Proven leader with 10+ years’ experience in driving a large team comprised of highly talented engineers
- Experience in industry (preferably pharmaceuticals) with manufacturing/development,CMC and project management experience
- Solid experience in software development using multiple different languages
- People management experience required with preference for experience managing people in a matrixed, global environment
- Demonstrated experience in identifying operational process improvements and business analysis
- Post-doctoral experience; Academic/teaching experience
4
Skills For Technical Operations Specialist Resume
- Good driving record / valid driver’s license
- Experience in As a trained Technical Operations Specialist II or equivalent Technical experience
- Effectively communicate project progress and success to stakeholders in compelling, creative, and accessible ways
- Strong attention to detail and skill with numbers and computers
- Strong experience with Unix/Linux system administration, especially in RedHat Linux (CentOS)
- Strong MS Excel and Share Point skill set
- Communicate and escalate issues effectively and appropriately to audiences and stakeholders at a wide range of internal and external organizational levels
- Advanced technical skills with the ability to communicate technical requirements
5
Skills For Senior Technical Operations Engineer Resume
- Five years experience in cable television involving work with system parts and components and in-depth experience in the field
- Project, process and vendor management skills required
- Utilizes lean principles and six sigma methodology to solve problems, and develops these problem solving skills in others
- Ten years experience in pharmaceutical contract manufacturing with direct technical experience
- Demonstrate strong collaboration capability
- Maintaining LDM facility equipment in clean, validated working order to be available for the manufacture of drug product according to cGMPs
- Understanding or experience with Army domain simulation modeling
6
Skills For Senior Manager, Technical Operations Resume
- Networking experience with Cisco
- Ensuring incidents are correctly prioritised and are resolved within SLA
- Successfully integrate new technologies and processes into existing manufacturing operations ensuring good performance metrics and capacity planning
- Experience with optimizing and troubleshooting aseptic processing operations such as formulation, filling, and lyophilization
- 1)Experience in delivering training workshops on security awareness topics is an advantage
- Demonstrated ability in holding team members responsible for results and being decisive about non-performers
- Bachelors in Computer Science, Electrical Engineering, Computer Engineering or a related field, or 4 years of equivalent experience
- Good understanding of the Java programming language and how Java applications are built
7
Skills For Manager Technical Operations Resume
- Strong teamplayer attitude and passion for being part of a self-organizing team
- Experience managing and working on DevOps/Database solutions
- Experience developing and leading global teams and follow the sun support models
- Agile, adaptable mindset that enables effective complex problem solving and understanding the trade-offs between the ideal solution and pragmatism
- Two years’ experience creating and actively using social media accounts
- Two years’ experience performing open source research solely on Social Networking sites, various email providers and other internet accounts
8
Skills For Director Technical Operations Resume
- Manufacturing experience in an Engineering role within a multinational company, preferably in a highly regulated sector
- Good leader, building a fun environment for people to work in and helping the team members grow in their careers
- Experience and understanding of the following
- Strong knowledge and understanding of the following
- Experience participating in a agile team leveraging SCRUM and Kanban delivery methods
- Four to Six years of experience in Project/Process or Equipment/Manufacturing Engineering or similar roles
- Experience collaborating and negotiating with internal and external stakeholders
- Experience setting enterprise security standards and policies and implementing procedures across the organization
- Experience troubleshooting mobile or wireless communications
9
Skills For Director of Technical Operations Resume
- Knowledge and demonstrated application of Process Excellence tools(6S, Visual Factory, Lean Manufacturing and Six Sigma) and methodologies
- Demonstrates Inclusion and MSD Leadership behaviors, including integrity, resilience and flexibility
- Proven technical and mechanical aptitude and critical thinking
- Experience in leading change in multiple site environments and the ability to influence those that are not direct reports or within your organization
- Experience with Penetration testing, IDS/IPS, OWASP, SANS Top 25 and CWE
- Experience running medium to large scale multi-tier distributed systems with Linux/Unix, Windows OS, VMWare, Apache Tomcat and Java
10
Skills For VP Technical Operations Resume
- Experience with Oracle: configuration, troubleshooting, and management
- Systematic approach to problem solving and strong sense of ownership
- Specific experience with the Joint Land Component Constructive Training Capability (JLCCTC)
- Relevant Engineering, Telematics, Software Development, or IT experience
- Experience in supporting Business Operations for a technical platform
- Experience working with external business partners
- Relevant Engineering, Telematics, IT, or Operations experience
- Experience working with fleet management companies
- Experience working in a regulated environment on a 3rd shift
List of Typical Responsibilities For a Technical Operations Resume
1
Responsibilities For Technical Operations Analyst Resume
- Implement and contribute to the improvement of processes to align with execution strategy for maintaining and developing new infrastructures in a timely and cost effective manner
- Partner with suppliers to ensure L1/L2 service levels are maintained and continually improved upon, and ensures all support and remediation process and procedures are stringently followed
- Implements strong configuration management and technology certification processes – ensures that all technology solutions moving into production are ready for such a state and that all control measures are being properly followed
- In partnership with the Hosting Design and Engineering teams creates new processes and key measurement indicators around ‘proof of concepts’, technology testing and major lifecycle upgrades
- Responsible for measuring and reporting against platform and product performance – identifies opportunities for improvement through data and focuses on perpetual product and platform improvement
- Implements product lifecycle and refresh programs – responsible for proper adhering to designated budgets, coordination and management of the deployment of lifecycle refreshes including organizing communication with the business segments for the implications of technology refreshes
- Good problem solving skills and use of tools like FMEA, 5 Why’s with the ability to work under pressure and deliver on tight timelines
- Demonstrated experience applying operational best practice (Lean Six Sigma, 8D problem solving, or similar)
- Employ troubleshooting skills that identify root cause of problems
2
Responsibilities For Manager, Technical Operations Resume
- Previous experience in managing building / systems commissioning
- ) Good working knowledge of Network devices, APC, Windows Servers, Inter connecting devices
- Experience with Unix Shell, PERL scripting and C/C++ or Java, .Net programming languages
- Experience with planning and managing projects and/or programs with various stakeholders at various levels within an organisation
- Be the primary IT Operations interface to the business within the facility, building strong collaboration
- Meet with content partners to improve and streamline technology workflows with an eye towards improving the customer experience
3
Responsibilities For Director, Technical Operations Resume
- Experience working in a Post-Production environment, an asset
- Tandem application support and experience with Windows systems troubleshooting within non-production and production multi-tier environments
- Ensure monitoring alerts and system events are risk assessed, prioritized, and worked aggressively
- Experience conducting technical and large scale data analysis
- Priorities engineering projects based upon the achievement of future plan of record through both robustness and capacity
- Broadcast engineering or technical operations experience
- Quality control of materials prior to air: Insure footage color quality and sound is suitable for air
4
Responsibilities For Technical Operations Specialist Resume
- Provide own transportation and possess valid California driver’s license
- Experience in a live news control room environment on any graphics system In-depth knowledge of advanced functions of VizRT
- Develops and executes validation strategies for new and existing products
- Leadership experience required
- Generally requires 6-9 years related experience and records
- Experience in IT administration; Customer Service or its equivalent
- Operate different types of mixers, transfer systems, process flow meters and valves
- Accurately document activities as defined by Good Documentation Practices and requirements and site policies and procedures
5
Responsibilities For Senior Technical Operations Engineer Resume
- Management experience in a nonclinical GLP laboratory
- Support prioritization of tasks and resource utilization
- Act as the primary contact for consolidation of technical transfer documents to vendors
- Implement, test and operate advanced security techniques in compliance with industry best practices
- Experience working in cleanroom environments
- Strong proficiency with Microsoft Office and other applicable software applications
- Good self-discipline and attention to detail
6
Responsibilities For Senior Manager, Technical Operations Resume
- Experience with MAb, pDNA, and Viral Propagation technologies
- Support operations for Retail and B2B API experiences
- Definition and execution of sanity checks for API experiences
- Support operations for fleet telemetry experiences
- Teach and enforce appropriate and effective use of data visualizations
- Conduct proper validation procedures on own and others’ work
- Proven ability to compose complex professional business correspondence, reports and analyses
- Demonstrate regular disaster recovery preparedness through seamless internal failovers for key infrastructure at least yearly
- Establish KPIs to measure effectiveness of operations and infrastructure
7
Responsibilities For Manager Technical Operations Resume
- Gather and prioritize user requirements and issues to evolve systems to support departmental needs
- Proven technical and configuration knowledge of integrated business systems
- Technical experience with Salesforce
- Manage relationships with major OEM and MRO providers. Maintain a close and effective liaison with manufacturer and repair facility representatives
- Valid FAA Airframe & Powerplant license
8
Responsibilities For Director Technical Operations Resume
- Ten (10) years’ experience in aviation maintenance
- Seven (7) years’ experience in a leadership role
- Experience with All-Source Intelligence Analysis, Counter-Intelligence, and intelligence systems development and maintenance
- Work with the Hoshin management process to prioritise projects/support demands from the Core Units
- Experience. Act like a leader for team for handling operations, mentoring team members for technical and process point
- Staff and train employees within area of responsibility. Utilizes effective resource management using cross training and a flexible, creative approach
- Experience with Cloud, Hybrid cloud, PAAS, IAAS environments and technologies
9
Responsibilities For Director of Technical Operations Resume
- Proven leader of field organization, able to set direction and culture, work collaboratively, and communicate to HQ and region stakeholders
- Proven ability to deliver consistent results in high volume, daily transactions
- Perform data collection, validation, and classification on data elements required by the Reliability Program and follow standard procedures to analyze data
- Extensive experience using collaborative tools such as Atlassian JIRA, Confluence and Office 365
- ) Good knowledge of Windows and SCCM imaging
- Experience working for a technology or media company in a similar capacity
- Experience with common troubleshooting tools (Firebug, Chrome Inspector, WireShark, Fiddler)
- Experience leading technical teams
- Experience with working in international teams
10
Responsibilities For VP Technical Operations Resume
- Experience in business aviation leading maintenance teams or equivalent technical operations
- Experience leading continuous improvement in maintenance or repair environment
- Demonstrated ability to integrate into a multi-discipline team and take a team-based approach to solving complex IT problems
- Previous work experience relating to immunoassays, lateral flow strips, and/or microfluidics devices
- Experienced in Agile and/or DevOps environments and leading through the culture transformation
- Experience leading a large and diverse work force
- Experience working with the MRO community
- Five years’ experience working in an operational environment for the government customer
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