Technical Resource Resume Sample
Weston Barton
357 Helmer Haven,
Los Angeles,
CA
+1 (555) 433 9801
Work Experience
Senior Technical Resource Center Analyst
11/2015
-
PRESENT
Philadelphia, PA
- Sales & Marketing
- Participates in industry and customer meetings, seminars, and trade shows as needed to further the development and sale of Honeywell products and services. Provides input to customer and industry newsletters, flyers, and other means of communications
- Share best practices and problems-solution ideas by networking with other TRM counterparts
- Health, Safety and statutory compliance
- Perform short on-site services engagements
- Develop and deliver internal and customer training
- Work with product management to develop product serviceability requirements
- Perform problem and customer situation management, escalate to the next level of support when necessary,
Technical Resource
05/2011
-
05/2015
Boston, MA
- Perform problem and customer situation management, escalate to the next level of support when necessary,communicate critical case status to management
- Advising the Hitachi Vantara customers and partners regarding best practices for integration and use of Hitachi Vantara products
- Assisting Hitachi Vantara customers with troubleshooting integration and deployment problems
- Defining issues and driving resolution with Hitachi Vantara engineering and partners
- Provide Level 1 phone support to Hitachi Vantara customers and field teams
- Advising the Hitachi customers and partners regarding best practices for integration and use of Hitachi products
- Assisting Hitachi customers with troubleshooting integration and deployment problems
- Defining issues and driving resolution with Hitachi engineering and partners
- Collaborate with Customer Services and Support to ensure service and support goals are met
CA Siteminder Technical Resource
08/2004
-
03/2011
San Francisco, CA
- Collaborate with all Global Support teams EMEA, APAC and the America’s to deliver seamless world class support to our HDS partners and customers
- Collaborate with external OEM Global Support teams to deliver seamless world class support to our HDS partners and customers
- Ensure clear concise and timely communications are maintained by the team at all times, internal and external
- Ensure agreed levels of service are maintained at all times
- Conduct regular meetings with direct reports to ensure expectations remain in line with goals of the global team
- Drive individual and team performance coaching, mentoring, recognition and reward
- Develops and communicates a vision for Global Support that sets a positive tone, and clarifies both staff objectives and how those objectives can be achieved. Leads by example
Education
University of New Mexico Valencia Campus
1998 - 2003
Engineer's Degree in Engineering
Professional Skills
- Strong, demonstrated software troubleshooting skills utilizing application, component and operating system log file analysis to derive remedial action plans
- Outstanding interpersonal communication skills with a proven track record communicating with all levels of management and levels below
- Technical background, experience staffing technical resources or prior work supporting technical projects strongly desired
- An aptitude for providing positive customer service and good communication, problem solving, and technical writing skills
- Exceptional written and verbal communication skills in dealing with both technical and artistic groups
- Experience troubleshooting, testing, and repairing instrumentation and controls
- Over 5 years of level 2 support experience working with complex, heterogeneous, high availability computing environments
How to write Technical Resource Resume
Technical Resource role is responsible for maintenance, training, equipment, technical, software, troubleshooting, reporting, integration, java, analysis.
To write great resume for technical resource job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Resource Resume
The section contact information is important in your technical resource resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Resource Resume
The section work experience is an essential part of your technical resource resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical resource responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical resource position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Resource resume experience can include:
- Meets as needed with other members of the GSC management team to resolve issues, identify opportunities for improvement, resolve joint budgeting/staffing issues and identify opportunities for increased efficiency
- Collaborates with the GSC management team for continuous improvement, identifying and addressing inefficiencies, aligning at every opportunity to develop further efficiencies
- Collaborates with the Customer Service and Support management teams for continuous improvement, identifying and addressing inefficiencies, aligning at every opportunity to develop further efficiencies
- Basic mechanical skills, metal working, plumbing, pneumatics, and steam fitting
- Collaborate and communicate effectively with internal and external customers, peers and with leaders in a high volume / high pressure environment
- Over 5 years of level 2 support experience working with complex, heterogeneous, enterprise, high availability computing environments
Education on a Technical Resource Resume
Make sure to make education a priority on your technical resource resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical resource experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Resource Resume
When listing skills on your technical resource resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical resource skills:
- Strong relationship management and leadership skills are required, as well as the ability to interface with all areas of the organization
- Teamwork, strong collaboration, communication & effectiveness working with others
- Collaborate and communicate effectively with internal and external customers, peers and within leaders in a high volume / high pressure environment
- Demonstrates strong drive and commitment to continuous improvement
- Networking background or a solid understanding of networking technologies (TCP/IP, LAN and WAN) as they relate to storage and backup and recovery solutions
- Experience providing enterprise support or consulting to customers
List of Typical Experience For a Technical Resource Resume
1
Experience For Senior Technical Resource Center Analyst Resume
- Participate on a rotational basis a duty Rota to cover out of hours GSC duty management responsibilities. When required covering responsibilities of other GSC management members, vacation, training, etc
- Assisting Hitachi customers with troubleshooting integration and deployment problems at Level 2 Support Engineer in our Global Support Center in the Content and Data Intelligence Solutions Area
- Strong Enterprise storage product experience including associated technologies and operating systems
- Understands and effectively uses critical thinking tools
- In depth knowledge and experience on Hitachi Enterprise line of products including R800- VSPG/F1x00; HM800-VSPG/FX00; HM850-VSPG/FX00
- Typically, with 10+ years’ experience
- Defining issues and driving resolution with Hitachi engineering and Partner OEMs
- Replicating customer solution environments in our labs, executing diagnostic, analysing performance data, and other etc
- Advising Hitachi customers and partners regarding best practices for integration and use of Hitachi products
2
Experience For Specialist Technical Resource Center Analyst Resume
- Programming of DDC Controllers and graphic creation
- 2)Develop and deliver peer, partner and customer training when appropriate
- Develop and deliver in depth partner and customer training
- Develop and deliver in depth peer to peer training and workshops
- Organized and adaptable; clear thinker with a tolerance for ambiguity
- Perform short on-site services engagements
- Work with product management to develop product serviceability requirement
3
Experience For Technical Resource Manager Resume
- Hitachi Customer Service and Support
- Hold a Full driver’s license
- Able to travel internationally at short notice
- Work with vendor and suppliers
- Handle a fast paced, occasionally high pressure environment
- Assist the program manager in directing the contract life cycle by assisting in development of comprehensive project plans to include both long and short-range goals and milestones. Identify, acquire, and utilize company resources to achieve project technical objectives
- Assess and manage the contract workload and staffing needs, and optimize the skill depth and breadth of capabilities in support of the current and future program requirements
- Interface with Hiring Managers to determine immediate staff needs, create personnel requisitions, screen resumes, and coordinate interviews with the Hiring Managers and assigned recruiters
4
Experience For Manager Technical Resource Center Manager Resume
- Implement program-specific retention plans for key personnel and key technical areas to meet an agile environment of customer requirements, in accordance with company retention policies
- Ensures organization provides world class service and support and meets (and exceeds) organizational targets in Customer Satisfaction, Case Resolution, Response SLA’s etc
- Familiarity with rendering pipeline, pipeline, infrastructure, and hardware
- Problem triage and diagnostic gathering
- Multicultural dispersed team across APAC
5
Experience For Senior Technical Resource Resume
- Management team in Australia, Kuala Lumpur, China
- Support Resources primarily based in Australia, Kuala Lumpur, China
- Successful completion of a background check and substance abuse screen
- Learn capabilities of Intertek at a technical level to support global business solutions to our clients
- Present and communicate information to clients through meetings and presentations
- Ensure department KPI’s (blow molder availability, air and electric usage, defect rate, asset intensity, machine availability, product quality) are met or exceeded by removing team barriers to success
- Internal web services application support
- Logistics / supply chain function
- Intermediary between HITACHI VANTARA and partner ecosystem
6
Experience For Technical Resource Leader Resume
- Self-motivated and drives issues to resolution
- Assist with quality assurance initiatives and follow-up with customer satisfaction
- Establishes dimensional control and manages all project team efforts to facilitate effective execution of project design and the delivery of construction documents
- Setting up and adjusting machines to ensure proper operation
- Understands all inputs and outputs to the Making Process and Packaging areas
- Prepares detailed code and zoning analysis
- Leads and assists Equipment Owners in leading Failure Analysis efforts as needed
7
Experience For Technical Resource Center Analyst Resume
- Performing checks/inspections on air compressors to ensure proper operation as well as troubleshooting any problems and conducting outside work on air compressors in various weather conditions
- Able to operate a computer and utilize the basic standard desktop systems. SAP knowledge and use is critical
- Provide remote level support to Hitachi Vantara customers and field teams
- Communicate problem diagnosis, root cause analysis, and remedial action to customers and partners. Document these findings in Hitachi Vantara’s case management and knowledge management systems for the team to leverage in future cases
- Perform remote product installation and upgrade services for system expansions and periodic software maintenance releases. This includes remote configuration, firmware and application software updates, and maintenance activities
- Participate or lead Customer Support project initiatives including; support tools and utilities development, system performance analysis, knowledge management and documentation, and RAS (Reliability, Availability, Supportability) initiatives with engineering and product management
8
Experience For Technical Resource Administrator Resume
- Compliance to the maintenance work schedule including logging appropriate information into SAP and closing work orders when complete
- Be an advocate for our customers, championing issues which have an impact on their operations as they relate to our product
- Understands principles of inventory control and issues parts to work orders to maintain accurate inventories and equipment costs records
- Knows and follows all plant safety policies and performs work in safe manner
- Troubleshoot, test, and repair of Single and 3-phase powered equipment, AC/DC controls, AC variable speed and Servo Drives
- Troubleshoot and repair mechanical drive systems
- Collaborate across different functional groups within Workday and Partner organizations (ie, Delivery Assurance, Operations, etc.)
- Completes each operational step up card in the Jif Creamy Cluster Making Process and Packaging areas (Level 1 – Level 5) with a score of 4’s on 90% or higher for each step up card
9
Experience For Technical Resource Leader Chemicals Resume
- Understands cause and effect relationships within the system (i.e. quality defects)
- Preventative Maintenance Owner in Oracle Enterprise Asset Management System, managing all aspects of work orders system (i.e. completion, tracking, and operator skill development)
- Displays technical expertise in hand tools, shop skills, etc
- Trains operators and Equipment Owners in maintenance skills
- Owns their personal skill development
- Uses discretionary time to improve themselves, their team, or the business based on the current priorities in their business
- Leads data based decision making for operational/functional area and team
- Plans maintenance needs on a daily and weekly basis
10
Experience For Director Technical Resource Center Manager Resume
- Plans annual maintenance shutdown with assistance of Team Leader
- Behaves safely with all aspects of mechanical, electrical, and general plant safety
- Provides input to Team Leader for end of shift pass down
- Coordinates and leads communication and work with outside contractors
- Understands our Smucker Basic Beliefs and can articulate what each means and how they impact our daily work
- Takes personal accountability for own results and behaviors (not only what we do but how we do it)
- Confronts unsafe behaviors. Reinforces safe behaviors through own actions
- Understands the importance of, and acts upon constructive feedback from others
List of Typical Skills For a Technical Resource Resume
1
Skills For Senior Technical Resource Center Analyst Resume
- Excellent organizational skills to manage many highly critical issues simultaneously
- Work well in a fast-paced start-up environment with conflicting priorities
- Strong working knowledge of Microsoft Office, Salesforce.com, and Professional Services Automation tools
- Proficient Linux/Unix user with experience writing in Perl and/or Python
- Experience working with Programmable Logical Controls
2
Skills For Specialist Technical Resource Center Analyst Resume
- Provides OJT to Equipment Owners and operators. Assists in training others to their skill level
- Experience in resource/project management
- Some previous experience in performance related problems
- Experience in maintenance
- Previous maintenance experience or technical education
- Desired experience with enterprise ,data backup applications
- Experience with 480 Volt, Three Phase power distribution and motor controls
3
Skills For Technical Resource Manager Resume
- Assume a key role in spearheading Hitachi Data Systems’ Remote Microcode Update Initiative—a strategic priority of Hitachi Data Systems
- Application development experience, Java in particular
- Defining complex issues and driving through to resolution with HitachiVantara engineering and OEMs
- Defining issues and driving resolution with Hitachi engineering and partners
- Visiting and participating on trade shows or conferences related to assigned market segments
- Replicating customer solution environments in our labs and executing diagnostic, performance, and other tests
4
Skills For Manager Technical Resource Center Manager Resume
- Advising the Hitachi customers and partners regarding best practices for integration and use of Hitachi products
- Assisting Hitachi customers with troubleshooting integration and deployment problems
- Networking Concepts (TCP/IP, VLAN, FTP)
- Providing a quality reports on the market dynamics & competition activities etc to the leaders
- Providing a quality reports on the market dynamics & competition activities etc to the leader
- Understanding of converged solutions in the compute and cloud space
- Willing to coach and support the site TPM journey
- Working knowledge of hydraulic and pneumatic systems and their controls
5
Skills For Senior Technical Resource Resume
- Operating systems (Windows, Solaris, AIX, Linux, VMware)
- Authoring technical knowledgebase articles for use by other technical support personnel and/or customers and partners
- Demonstrating clear commitment to team objectives
- Listening to equipment for metal to metal contact, belt slippage, improperly moving bearings, etc.
- Cleaning and maintaining organization inside and around the maintenance shop
- Performing preventative maintenance as assigned throughout the factory on various types of equipment
- Observing machine operation for unusual activities, i.e. improper flow or movement
- Performing all work necessary to repair machinery as a result of emergency breakdowns
- Willing to flow to the work to meet the business needs
6
Skills For Technical Resource Leader Resume
- REST API troubleshooting and supporting
- Java troubleshooting and supporting
- Leads technical focused work including maintenance outages, changeover analysis, troubleshooting efforts, etc
- Promote current product offering’s through knowledge dissemination and trials at PRINTING customers
- Responsible for the key account planning’s and executions in his portfolio
- Team development and training’s
- Promote current product offering’s through knowledge dissemination and trials at key customers
7
Skills For Technical Resource Center Analyst Resume
- Perform mechanical and electrical preventative maintenance on various manufacturing equipment and electrical panels
- Deliver techinical training to support customer needs
- Driven to go beyond routine thinking and tasks
- Advanced Application GUI troubleshooting
- (varies depending on project need) is required
- Able to assess equipment operating reliability and perform routine repairs and troubleshoot breakdowns
8
Skills For Technical Resource Administrator Resume
- Knowledge of how to maintain accurate records of QC checks, production numbers or waste performance. Able to interpret this data and use in troubleshooting
- Develops and provides key functional expertise training (gearbox, lubrication, etc.)
- Contributes to group discussions and actively participates in team decision making processes
- IP Networking Concepts (TCP/IP, VLAN, FTP)
- Advise HitachiVantara customers, account teams, CS&S Field teams and partners regarding best practices for integration and use of HitachiVantara products
- Metric reporting to identify and address performance issues, highlight high performance for reward and recognition and drive efficiencies
- Mentor and work with Global Support Center L1 resources as well as collaborate with L3 and Engineering resources
- Develop and deliver internal and customer training
9
Skills For Technical Resource Leader Chemicals Resume
- SAN Switches (Brocade, Mcdata, Cisco, Qlogic, Ancor, Nishan, InRange)
- Open systems (Windows, Solaris, AIX, Linux, VMware, Novell, Tru64, OpenVMS, HP-UX)
- Host Bus Adapters (Emulex, Qlogic, JNI)
- Mainframe (ZOS, MVS, Escon, Ficon)Host Bus Adapters (Emulex, Qlogic, JNI)
- Provide technical support to eliminate line top losses and team’s equipment ownership improvements
- Register parts and create/update PMs in to improve the maintenance system
- Develop/train technicians to: grow functional/technical skills, learn troubleshooting and repair skills to operate equipment more efficiently, understand Autonomous Maintenance activities
- Experience with Measurement and Verification and HVAC systems
- Experience with Microsoft Word and Excel
10
Skills For Director Technical Resource Center Manager Resume
- Promote current product offering through knowledge dissemination and trials at selected custoers
- SAN technology (Brocade, McData, Cisco, Qlogic)
- In-depth knowledge and experience supporting some combination of the following: backup and disaster recovery, storage and networking solutions, Network Attached Storage (NAS), Serial ATA (SATA), and Storage Area Networks (SAN) infrastructure components
- Knowledge of mechanical drives
- Knowledge of single and three-phase powered equipment, AC/DC controls, AC variable speed and Servo Drives
- Enterprise Application object storage solutions (HCP, Centera)
- One or more object storage middleware solutions (FileNet, OpenText, Documentum, etc)
- Object storage data migrations & backfile
List of Typical Responsibilities For a Technical Resource Resume
1
Responsibilities For Senior Technical Resource Center Analyst Resume
- COMPUTER SKILLS – Proficient in Microsoft Office, especially spreadsheets, database, and reporting tools. Proficient in the use of electronic inventory management systems. Proficient in the use of electronic quality management systems. Proficient in the use of Enterprise Asset Management systems
- ANALYTICAL SKILLS – Ability to compare, contrast, and quality check work with keen attention to detail. Can present numerical data orally and in writing or through graphics
- TECHNICAL SKILLS – Demonstrates strong technical ability regarding maintaining and repairing all machines and equipment associated with the Jif Creamy Cluster Making and Packaging areas
- PLANNING SKILLS – Demonstrates strong planning skills incorporating all aspects of Plant operations and training as well as outside resources such as equipment vendors and contractors
- Excellent customer skills, ability to work with senior level customer, vendor and internal technical personnel
- Advising Hitachi Vantara's customers and partners regarding best practices for integration and use of Hitachi Vantara products
2
Responsibilities For Specialist Technical Resource Center Analyst Resume
- Assisting Hitachi Vantara's customers with troubleshooting integration and deployment problems
- Assist in the resolution of Enterprise technical support issues including hardware/software configuration problems, product failures, and technical inquiries
- Start off provide Level 1 technical phone support to Hitachi Vantara customers and field teams
- 1)Perform short collaborative engagements in support of teams external to GSC such as professional services and customer services
- Experience with post sales support of enterprise class solutions including servers, Enterprise storage, and network integration including installation, diagnostics, performance, and troubleshooting
- Strong Enterprise Storage troubleshooting experience
- Support HitachiVantara customers, account teams, CS&S Field teams and partners with level 2 support, troubleshooting high severity problems in complex, heterogeneous environments which often are severely impacting the customers production
- Support HitachiVantara customers, account teams, CS&S Field teams and partners with level 2 support, troubleshooting integration and deployment problems in complex, heterogeneous environments
- Replicating complex customer environments in GSC labs, executing diagnostics, performance testing, and other relevant tests on HitachiVantara and other OEM equipment to reproduce and resolve complex problems
3
Responsibilities For Technical Resource Manager Resume
- Perform professional services engagements in support of Hitachi Professional Services Delivery
- Help select and qualify server, storage, and network technologies for HitachiVantara products
- Provision of weekend and public holiday cover, based on standby and/ or Shift
- Ensures the development and implementation of technical system project plans as set forth by the CTS Agreement to ensure timely, cost-effective completion and compliance with local and state code requirements; to ensure customer satisfaction and acceptance of systems, and to support achievement of profit, revenue and growth objectives
- Estimating, budgeting, sales support and implementation of construction additions at the customer site, including, project scheduling, project management, coordination and management of subcontractors, man power loading, coordination and oversight of engineering, commissioning, and checkout & testing
- Negotiation and coordination with customer selected mechanical and general contractors including contract management, accounts receivable, and billing and collections
- Solution development work closely with the customer to identify opportunities as well as develop and formally propose solutions
- Ensures optimum performance of installed systems and resolves system problems with appropriate personnel to meet contract performance objectives
- Supports customer staff by developing and maintaining reporting systems that provide accurate, timely and pertinent information on contract performance, for use in customer presentations and program justifications
4
Responsibilities For Manager Technical Resource Center Manager Resume
- Share best practices and problems-solution ideas by networking with other TRM counterparts
- Confident and self-reliant but able to work as a team member, demonstrating clear commitment to team objectives
- Reviews and analyzes monthly work orders. Initiates action plans as needed to ensure continued customer satisfaction
- Recommends improvements to the operation of energy consuming devices to further reduce operating expenses and ensures achievement of long-range savings, and revenue and growth objectives
- Ensures optimum performance of installed systems and resolves system problems with appropriate personnel to meet contract performance objectives. Reports on-going financial performance to the customer and keeps them apprised of departmental functions to ensure customer satisfaction
5
Responsibilities For Senior Technical Resource Resume
- Participates in industry and customer meetings, seminars, and trade shows as needed to further the development and sale of HVAC products and services. Provides input to customer and industry newsletters, flyers, and other means of communications
- Ensure appropriate business management practices and policies are implemented to assure process and audit controls are in place
- Ensure the safety plans are implemented consistent with District or Region safety plans
- Advanced applied knowledge Layer 1-7 Network Stack
- Advanced applied knowledge of PostgreSQL
6
Responsibilities For Technical Resource Leader Resume
- In depth knowledge appropriate for the performance practice: with experience on Hitachi Enterprise line of products including R800- VSPG/F1x00; HM800-VSPG/FX00; HM850-VSPG/FX00; Midrange Line AMS/HUS; SAN Equipment (Cisco; Broadcom) and Storage/ Applications
- Confident and self-reliant but able to work as a team member
- SAN (Storage Area Network) and IP technology
- Basic knowledge of electrical, mechanic and hydraulics
- Provide Level remote support to Hitachi Vantara customers and field teams
- In maintenance environment
- Know-how/skills:Domain knowledge in the technology (Machine and processes) and good understanding of the market and customer needs with a good communication skills
7
Responsibilities For Technical Resource Center Analyst Resume
- B.S. in Computer Science, Computer Animation, Engineering, Mathematics or equivalent
- 3) Customer Satisfaction
- Scope of Influence
- Impact of errors
- Provide remote technical product support to customers and partners using Hitachi Protection Platform (HPP) solution. Use support tools and resources to diagnose complex problems within the HPP product architecture, including storage array hardware, networking, Fibre Channel, firmware, application software and related technologies that make up our solution
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