Telecom Resume Sample
Demarco Wyman
1761 Wyman Motorway,
Los Angeles,
CA
+1 (555) 678 4518
Work Experience
Telecom Administrator
10/2017
-
PRESENT
Philadelphia, PA
- Analyze and reconcile complex telecom issues requiring specialized knowledge of Telecom invoice methodology. Incorporating process/policy standards within the department
- Gain thorough understanding of assigned accounts, including detailed knowledge of operations that affect the account, accounting, system interfaces that affect the accounts, telecommunication terms and contracts and overall transactions flow of operating and closing entries
- Identify exemptions to standards on assigned accounts, determining underlying causes and escalating to the supervisor and/or clearing partners as appropriate. Identify and communicate with other departments
- Prepare reports timely on disputed/recouped charges as savings according to Telecom Finance standards
- Maintain complex and accurate documentation to support disputed items in accordance with appropriate telecom contracts and tariffs and in compliance with Corporate Accounting practices and policies
- Cross-train on other functions in order to provide back up for other analysts during vacations, illness, etc. Suggest process improvements to supervisor
- Collect, process and tabulate data and statistics for monthly reporting needs on a timely basis
- Obtain thorough understanding of cost center bill-out concepts, allocation codes, general ledger practices and all corporate and/or vendor systems and interfaces that affect the timely processing and posting of vendor accounts
- Analyze, dispute, track and report on contract billing irregularities on vendor monthly assigned accounts
Telecom Expense Management Analyst
12/2013
-
09/2017
Houston, TX
- Merger integration strategies including operation integration, PMO, and cost reduction
- Billing and operations support systems (OSS/BSS) transformation
- Advanced Mobile Service Solutions (AMSS) implementation
- Strategic sourcing and supplier relationship management
- Contact center and customer relationship management
- Sales force effectiveness
- Information technology strategies, IT cost reduction, business intelligence and application outsourcing advisory services
- Deploy the telecom master plan and proceed with the yearly updates in order to reflect CN’s priority and initiatives
- Manage day to day activities, both operational and project related, within the Telecom group, with an emphasis in service level obtainment following and refining key operations process such as change control, incident management and root cause determination
Telecom Expense Analyst Intern
01/2007
-
10/2013
Dallas, TX
- Analyze/communicate out-of-condition abnormalities in monthly statistics to management
- Complete/oversee complex projects as requested by management
- Provides guidance and work leadership to less-experienced Analysts and Technicians
- Contact Center/Marketing Telecom Support
- Work closely within the organization’s project and change management framework to deliver comprehensive plans and solutions
- Assist ongoing documentation of the UF Health’s AV network infrastructure
- Provide input and participate in the budget planning process to ensure systems services and capacities are adequate to support the organization’s needs
- Work closely with the VC team to ensure customers’ goals are met
- Business evolution and strategic flexibility
Education
Huntington University
2002 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Strong computer skills, including experience with Microsoft Word, Outlook, and Excel
- Strong written and verbal communications skills; able to effectively communicate to varied audiences
- Strong organizational skills with a proven attention to detail
- Demonstrate strong communication and human relationship skills
- Experience working with Avaya Call Management System including configuration of Vectors, Skills, Agents, and Extensions
- Strong trouble-shooting and analysis skills and problem-solving ability
- Experience working with Avaya Call Management System including configuration or Vectors, Skills, Agents, and extensions
How to write Telecom Resume
Telecom role is responsible for organizational, customer, basic, telecom, telecommunications, training, excel, architecture, wireless, shipping.
To write great resume for telecom job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Telecom Resume
The section contact information is important in your telecom resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Telecom Resume
The section work experience is an essential part of your telecom resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous telecom responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular telecom position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Telecom resume experience can include:
- Strong Leadership and coaching abilities, good political and negotiating skills
- Demonstrate effective consulting skills with business customers to deliver high levels of overall customer satisfaction
- Excellent problem solution skills
- Excellent organizational skills and ability to manage multiple assignments
- Excellent organizational skills to requirements
- Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations
Education on a Telecom Resume
Make sure to make education a priority on your telecom resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your telecom experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Telecom Resume
When listing skills on your telecom resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical telecom skills:
- Excellent organizational skills and ability to prioritize and complete multiple activities
- Strong background in troubleshooting and superior analytical skills supporting users
- Strong debugging, troubleshooting and root-cause-analysis skills
- Strong analytical and critical thinking skills to analyze complex systems
- Identify opportunities to increase accuracy, optimize resources, and develop, recommend, and implement solutions; strong problem-solving skills
- Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience
List of Typical Experience For a Telecom Resume
1
Experience For Telecom Administrator Resume
- Experience with Voice Management Networking SIP setup and configuration
- A demonstrated ability to Lead Teams in delivering projects on-time/on-budget that meet business objectives
- Customer service, troubleshooting, telecom experience
- Assists in validation of pricing against executed contracts, and follow up on any SLA requests
- Directs the preparation, review and consolidation of the Telecommunication budgets
2
Experience For Telecom Expense Management Analyst Resume
- Understanding of partitioning, calling search spaces, call routing, and route patterns
- Understanding of partitioning, calling search spaces, call routing and route patterns
- Identifying, documenting, tracking, reporting, and escalation of incidents that result in IT Network service outages
- Understanding and creating management level expense reporting to be used for departmental as well as enterprise budgets and financial planning
- Acting as a Coach, provides Care Management to T&IM employees . Clarifying key strategies and plans, communicating a clear sense of direction and purpose
- Programming and Troubleshooting an Avaya PBX platform, including
3
Experience For Senior Telecom Specialist Resume
- Maintaining close relationships with the carriers used by the company and ensuring they are providing the best service possible
- Working knowledge of VoIP phone set needs, including DHCP and TFTP and IP addressing schemes
- Working knowledge desired: Avaya System/Session Manager, SBC’s, Call Recording, Faxing Applications, Microsoft Skype for Business
- Understanding of telecom technologies - T1 / E1 PRI, SIP Trunking, Inter-cluster trunks, PSTN, VXML
- Understanding of telecom technologies - T1/E1 PRI, SIP Trunking, Inter-cluster trunks, PSTN, VXML
- Ensuring all invoices are paid in a timely manner to maintain consistent cost from month to month
4
Experience For Telecom Services Supervisor Resume
- Understanding of cost management concepts
- Providing payment details
- Escalating and coordinating with carriers to resolution. Involves outage notification, ticket tracking, provisioning of local DIDs & circuit issues. 25%
- Maintaining and tracking monthly telecom spend for International locations/vendors. 15%
- Updating Asset Management system for the verification and tracking of fixed and variable cost for International vendors. 10%
- Coordinate provisioning of telco inventory (voice lines, data circuits, audio conferencing, calling cards, Web conferencing, video conferencing, and wireless)
- Responsible for hiring, recruiting, coaching and mentoring a team of technical cast
- Provide on-going training to the team based on the ever changing needs/requirements
- Lead the activities related to testing of telecommunications upgrades and enhancements. Work with vendors during product testing to ensure a successful upgrade
5
Experience For Telecom App Analyst Resume
- Conducts investigations which includes identifying, reproducing, and resolving product defects
- Support multi-platform technologies including Avaya, CMS, Aura Messaging, and Uptivity call recording
- Monitor system capacity and coordinate ordering and installing of additional equipment for existing branch locations
- Knowledge and understanding of telco services (local, long distance, data, audio conferencing, calling cards)
- Highly motivated and self-driven, capable of working with little instruction to resolve demanding tasks, as well as work with internal teams
- Day to day management of the UCCE platform including route log review, troubleshooting with support vendors, and business liaison
6
Experience For Telecom Services Coordinator Resume
- Perform moves, adds, changes, and repair for all telecom systems using Jira ticketing system
- Build a thorough understanding of advanced payload technologies (e.g. matrix power amplification, on-board digital processing, active antennas; etc.)
- Assists in identifying viable test approaches to support testing product functionality
- Assists in developing test strategies and designing quality assurance practices
- Coordinate circuit turn-ups and activations with carriers (ISPs) and local site contacts, tracking of FOC dates, invoice matching
7
Experience For Telecom Coordinator Resume
- Follow established procedure to transfer circuit billing to strategic partner for centralized billing
- Coordinate branch location moves including all voice and data cabling
- Answers and directs all external incoming telephone calls following Starwood’s telephone etiquette
- Dispatches delivery, security, banquets, engineering, housekeeping and others to the Service Express® Attendants
- Greets guests with a cheerful and pleasant voice using guests’ names at least thrice during conversations
8
Experience For Telecom Operations Engineer Resume
- Knowledge of the IBEW collective bargaining agreement and its application in handling labor relations issues
- Manage relationship and accounts with telecommunication vendors including services and billing
- Advanced knowledge of Avaya equipment and software, including 87xx switch platform, AES, Aura Messaging and CMS
- Coordinate loading of charges and allocations into customer’s accounting systems
- Leads the service, delivery and support strategies (including enterprise service levels) for all infrastructure and network related projects
- Responsible for the liaisons with application management and delivery as well as Signals and Communication (S&C) on the capabilities and constraints of the production network environment
9
Experience For Senior Telecom Systems Analyst Resume
- Being able to adapt his communications with the right level of abstraction (team & top executives)
- Provide coaching, feedback and performance reviews of all team members
- To provide day-to-day and tactical direction for a team focused on the reliability and availability of data and telephony networks and related data centre components and operations
- Assist in troubleshooting complex systems and take appropriate actions as required
- Responsible for the Telecom delivery contract management and vendor relationship including the evaluation of vendor performance and performance metrics
10
Experience For Telecom / Contact Engineer, Infrastructure Resume
- Leads the selection process for all enterprise infrastructure performance and monitoring tools
- Responsible for design, implementation and support of enterprise Infrastructure performance and monitoring tools
- Responsible for information systems training (knowledge transfer and transition to core)
- Responsible for ensuring that the enterprise has the capability to support new technologies and maintain high levels of network performance and reliability
- Maintain an holistic understanding of Enterprise Telecom Expense Management, it’s various components and their interdependency
- Ensure deliverables meet expectations regarding cost, schedule and scope
- Provide technical expertise in troubleshooting complex telecom systems and voice network issues
- Provide end-user, supervisor, and manager training on phones, voice mail and ACD/CMS software
List of Typical Skills For a Telecom Resume
1
Skills For Telecom Administrator Resume
- Demonstrated ability to maintain confidentiality of information, and exercise good judgment and discretion in handling and disseminating information
- Exceptional management skills and reflexes in managing people and projects having
- Direct IT project management experience including direct report management with excellent capabilities to confidently and clearly communicate
- Availability for on-call schedule for Severity 1 Tickets Skills
- Communicate effectively across multiple teams
- Proven experience in plan review: conceptual, schematic, design/development and construction
2
Skills For Telecom Expense Management Analyst Resume
- Proven experience in Carrier sales
- Outstanding efficiency in managing complex priorities and steer multiple projects led by various Projects Managers into delivering results
- Networking experience using routers and switches
- Understanding of the SDLC and experience in Agile/Scrum methodology in a dynamic environment
- Experience operating and maintaining an MSL-100 phone switch
- Advanced knowledge and experience with trunking, automatic route selection and routing of phone calls
3
Skills For Senior Telecom Specialist Resume
- Advanced knowledge and experience with IP trunking and routing between telephone systems
- Advanced experience at implementing and supporting telephone system networks based on AVAYA Technology
- Experience at implementing and supporting IP based telephony systems implemented on Cisco Technology
- Field Technician experience within a carrier grade capacity - specifically installing and testing Fiber optics on customer sites
- Experience and working knowledge wiring withSonet/Ethernet Telco lines
- Experience in a technical management role, working with networking technologies or telecommunications services is desired
- Experience in VoIP initiatives and configuring/optimizing all VoIP/IP/UC systems and services
- Experience in Voice Networking, Installation of circuit cards and troubleshooting network and carrier issues
4
Skills For Telecom Services Supervisor Resume
- Self-motivated achiever who gains satisfaction from modeling and enforcing excellent customer service and seeks out advanced responsibilities
- Broad Telecom experience on Order Entry, Provisioning, Billing and Care systems
- Experience with enterprise voice recording systems, preferably Uptivity call recording system
- Experience with network planning and installation of fibre optic, CAT6 wiring and associated hardware and equipment
- Experience working with contracts, and pricing schedules
5
Skills For Telecom App Analyst Resume
- Experience reviewing contracts and quoting
- One year of college with some emphasis in typing, filing, medical terminology and/or previous experience in HIM or general office procedures
- Demonstrated attention to detail by accomplishing tasks and all the details involved; accurately checking information, processes and tasks
- Minimal A/V experience - connectivity and testing
- Prioritize workloads in a fast paced and dynamic changing work environment
- Advanced experience with cabling standards
- Advanced experience performing firmware updates to Avaya telephone system components
6
Skills For Telecom Services Coordinator Resume
- Experience working in a multiprocessor real-time embedded product architecture
- Experience in XML processing
- Experience working in theme park/hospitality infrastructure is desired
- Experience supporting a multi-site large Voice PBX infrastructure and VoIP environment. (Avaya, Avaya Heritage required)
- Experience and knowledge of supporting legacy PBX systems. (Coral, Fujitsu, Samsung, Nortel, and Mitel),
- Experience and knowledge of supporting Cisco Call Manager
7
Skills For Telecom Coordinator Resume
- Experience and knowledge of supporting CIC Interactive Intelligence call center
- Demonstrated competence to select work methods or procedures when given latitude of alternatives in carrying out tasks
- Experience with Video Teleconferencing (VTC) equipment is beneficial
- Experience performing system administration functions with an enterprise TEM system
- Experience in assisting customer troubleshoot issues over the phone
- Experience working with service providers, internet equipment, and telecom equipment
- Knowledge and experience with Mitel telephony equipment, or similar PBX technology – including controllers, gateways, and VoIP devices
- Experience working in virtualized environments, such as VMware
8
Skills For Telecom Operations Engineer Resume
- Hands-on experience in QA and testing video and broadband products
- Experience working with data analysis tools
- More than 1 year design experience with in-building wireless systems is required
- Experience in bidding and negotiations
- Experience implementing organizational quality management standards
9
Skills For Senior Telecom Systems Analyst Resume
- Review Carrier contracts & tariffs to capture critical terms and validate pricing
- Ales or equivalent experience in a rapidly changing dynamic environment required
- Proven record of success with cold calling and or Telesales helpful; technology sales required
- Strong configuration and database background combined with reporting and analytics for the above systems
- Setup and monitor call routing rules, queues and prioritization
- Oversee the technical and operational training of less experienced staff in voice and telecommunications procedures
- Experience with cabling technologies - Category 5, Category 6, Single & Multi-Mode Fiber
- Experience with telecommunications equipment such as VOIP and PBX equipment
- Experience with computer program installation
10
Skills For Telecom / Contact Engineer, Infrastructure Resume
- Assist with validation or identification of new or unknown inventory
- IOS and Android experience desired
- Hands on experience with a communication framework (e.g., Asterisk)
- Related telecommunications experience
- Experience with premise based Avaya systems and products including CM5.x/6.x IP telephony and Avaya Voice Messaging platforms
- Experience with GPON MDU deployments
- Experience in one or more areas of business or IS
- Experience in similar role
- Experienced Test/QA engineer of BSS and/or OSS systems
List of Typical Responsibilities For a Telecom Resume
1
Responsibilities For Telecom Administrator Resume
- Intermediate knowledge of cisco telecommunications systems, protocols, software and technologies including but not limited to cisco call managers, voice gateways, unity connection, and contact center
- Set appropriate goals for project managers and technical personnel, monitoring progress and adjusting priorities as appropriate
- Strong knowledge with IP network technologies: IP routing, subnetting, access-lists, firewall rule management, Wifi, IPSEC VPNs, DMVPNs, QoS
- Experience in building business cases and providing estimates
- Good knowledge with the IP network ecosystem: DNS, DHCP, Firewalls, Load Balancer, WAN Acceleration, Monitoring tools, VoIP, camera
- Strong knowledge on Security (Zoning, DMZ, VPN, IPS/IDS…)
- Past experience in working with double medical record numbers
- Experience with Cisco Call Manager 8.6 and 10.5, Cisco Unity Connection 8.6, Cisco UCCE 9.x, Cisco CVP 8.5, and Cisco ISR 2901 and 3845
- Willing to work after-hours as needed
2
Responsibilities For Telecom Expense Management Analyst Resume
- Willing to travel if the business needs require it
- Work with project managers and engineering teams to ensure proper resources are engaged for the scope of work regarding wireless projects
- Review existing Telecom services, ensuring they meet the requirements of the business
- Converts business requirements into contact center routing configuration utilizing the Cisco Unified Contact Center Enterprise (UCCE) platform
- Develop recommendations to increase efficiency and reduce cost/effort in managing corporate applications and networking infrastructure
3
Responsibilities For Senior Telecom Specialist Resume
- Support the assembly, integration and test phase; reporting results to the customer and supporting investigation of non-compliance
- Follows all accounting procedures according to guidelines to ensure proper revenues and payment on accounts are received and credited
- Able to generate reports in short notice using tools like Visio, Excel Spreadsheets (or similar), and explain solutions and explain data
- Perform troubleshooting of network issues, monitor services for bugs/vulnerabilities and define process that address these issues
- Conduct site inspections and service delivery reviews to verify brand standards and business requirements are being delivered
- Act as a role model and mentor for more junior staff, including AAE’s and Interns
- Use hand tools, including various punch tools, test equipment, and various power tools such as hammer drills and saws
- Support premise paging systems
- Work closely with network manager to review high-level architecture goals and define a workable, phased-in plan for accomplishing design goals
4
Responsibilities For Telecom Services Supervisor Resume
- Provide payload system engineering expertise support to bids
- Analyse customer’s requirements and take responsibility for the design of a solution meeting these requirements
- Support the workload estimate process for all RF system engineering work packages
- Generate the payload mission redline or statement of compliance and, where necessary, supporting customer negotiations
- Support on-going projects: From customisation phase to PDR
- Act as payload design manager during the initial phase of the project (customisation phase)
- Support on-going projects: from PDR to AIT
- Support of the advanced subsystem at spacecraft level during environmental test might also be needed; involvement in IOT might occasionally be required
5
Responsibilities For Telecom App Analyst Resume
- Keep up to date on competitor’s products in the market and provide feedback and input to product marketing on roadmap requirements and product direction
- Able to work at Atos Corporate site in Irving, TX or at Client site in Montreal Canada
- Work with vendors that perform interior and exterior wiring, install jacks and setup local phone systems
- Extensive hands-on knowledge of MPLS, RSVP-TE, QoS, BGP, MP-BGP, EIGRP, ISIS and redistribution between routing protocols
- Extensive knowledge of MPLS technologies: MP-BGP, L3VPN, L2VPN, VPLS, VPWS/Pseudowire, TDMoMPLS, EVPN, routing policies
- Perform audit against existing VoIP environment to ensure redundant and robust solutions are in place
- Plan and recommend system/network architecture for VoIP and other supporting technologies such as unified communications
6
Responsibilities For Telecom Services Coordinator Resume
- Be able to work closely with other teams and vendors to create working solutions for issues
- Proficiency with Microsoft Office including Word and Excel
- Generate reports in short notice using tools like Visio, Spreadsheets (or similar) and explain solutions and explain data
- Organisational & process training (ITIL, eTOM)
- Support an in-bound contact center serving multiple clients, each with multiple toll-free and local phone lines
7
Responsibilities For Telecom Coordinator Resume
- Perform initial and ongoing telecom audits of telephone and internet bills
- Monitor telecom systems for optimum performance with diagnostics and testing as required
- Work across multiple business units to assist end users and provide telecom related training
- Certified in one or more of the following, or certifications similar in nature
- Gather, document, and organize technical and business requirements for RFQ’s
8
Responsibilities For Telecom Operations Engineer Resume
- Project Delivery People Management
- Responsible for the health and delivery of Telecom services, including wireless technologies (cellular, Wi-Fi, and radio systems) managed by the service delivery group
- Receive and coordinate network integration requests from partners, vendors, and business units
- Analyze network and communication problems related to local wired & wireless systems
- Provide supervision of technical support for users by partners and third-party vendors
- Supervises Telecom services that support business operations and special events
9
Responsibilities For Senior Telecom Systems Analyst Resume
- Lead special initiatives and/or operationally sponsored upgrade projects from start to completion for parks & hotels infrastructure
- Collaborate with IT and vendor teams in order to deliver overall systems performance
- Coordinate with various stakeholders to evaluate network architecture and wireless systems being proposed, assisting in implementation and operational sustainment
- Publish regular updates on general status of assigned services and projects
- Communicate regularly with Technology executives on the overall status/health of Telecom services and projects
10
Responsibilities For Telecom / Contact Engineer, Infrastructure Resume
- Repairs and maintains major cable/fiber system and structures such as broken lashing, replacing or re-sagging aerial strand, pole transfers, down-guys, aerial to underground conversion, make ready, VGR’s and all grounding and bonding functions as per NEC code
- Inspect crew members’ work for compliance with the contract plans, specifications, and industry standards. Point out deficiencies, explain them, and take corrective action needed
- Depending on job level, has knowledge of various cable plant configurations such as STAR, BUS and RING and working knowledge of various cable plant configurations use to support such networks as ETHERNET, TOKEN-RING and FDDI
- Understands and Develops technical standards and architectural design requirements related to contact center engineering
- Interface and train customers when needed
- DoD 8570 IAT Level II (Security +) certification required
- Understands and engineers to support the technology interfaces across the enterprise including: SIP, TCP/IP, UDP, CTIOS and standard TDM based communications (ISDN, FXO/FXS, etc.)
- Engineers and supports solutions utilizing Voice Over IP technologies
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