Telecommunications Analyst Resume Sample
Dino Doyle
8391 Hane Wall,
Los Angeles,
CA
+1 (555) 550 6553
Work Experience
Senior Telecommunications Analyst
08/2015
-
PRESENT
New York, NY
- Manages the enterprise communication environment; interfaces with vendors to troubleshoot or escalate issues; responsible for training users, operational support and troubleshooting
- Performs monthly audits of trunk lines (SIP and TDM)
- Manages Disaster Recovery and Business Continuity planning relating to telecommunications within the Information Technology Department and develops procedures to ensure successful deployment
- Reviews, analyzes and evaluates input from call center routing; provides documentation and maintenance of the call center route plans and incorporates change control tracking and generates test plans to validate change control
- Assists with Telecom projects as required and provides input to other teams in IT to create business flow processes in the infrastructure of a call flow (to include actual call and reporting analytics of the call)
- Has working knowledge of Avaya CM; Session manager, AES, and AEP
- Understands systems integration and applications in the Avaya environment
Telecommunications Analyst
11/2011
-
05/2015
Detroit, MI
- BICSI Installer/Technician certification highly desired
- Work extended hours (overtime) as needed
- Reliable daily travel to work-sites
- Lift at least 50 pounds as necessary
- Climb ladders, and stand for extended periods
- Ensure continuous chain of receipt is maintained to ensure shipment of equipment to appropriate locations
- Identify C4I program strengths and weaknesses in terms of basic program goals and objectives
Telecommunications Analyst Internship
12/2008
-
08/2011
Philadelphia, PA
- Working knowledge of Unified Cloud Voice delivery
- Is familiar with Cloud based networking environment
- Manages enterprise mobile communications; interfaces with mobile vendors to obtain best pricing; responsible for purchase and implementation of mobile equipment, training users, operational support and troubleshooting
- Performs monthly invoice reconciliation of Mobile Communications related services and submits for payment to Accounts Payable Department
- Manages Disaster Recovery and Business Continuity planning relating to mobile technology within the Information Technology Department and develop procedures to ensure successful deployment
- Reviews, analyzes and evaluates input from mobile communications; provides documentation and maintenance of the mobile communications plans and incorporates change control tracking; and generates test plans and conducts periodic tests of the plans
- Assists with Telecom projects as required and provides status reports; and produces, evaluates, and supports mobile communication services by administering work requests, assessing mobile resources, and monitoring other information to ensure adequate coverage
- Directly related experience (cabling, construction trades)
- Proven experience as a fiber optic specialist
Education
Arkansas Tech University
2003 - 2008
Bachelor's Degree in Computer Science
Professional Skills
- Experience in IT and business/industry, prior experience in the Telecommunications field, prior experience working with telephony systems
- Demonstrated effective time management and organizational skills in prioritizing and executing assigned tasks required
- Excellent problem solving skills with strong attention to detail. Ability to work within a team environment,
- Demonstrated skills in the customer service approach to service delivery and effectively communicates with our customers on requests and incidents required
- Strong decisions making skills
- Strong planning and organizational skills with the ability to facilitate and/or work on multiple project teams simultaneously
- Strong computer skills including Excel, Word, Outlook, SharePoint, Power Point and Visio
How to write Telecommunications Analyst Resume
Telecommunications Analyst role is responsible for customer, organizational, interpersonal, software, telecom, documentation, wireless, procurement, telecommunications, security.
To write great resume for telecommunications analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Telecommunications Analyst Resume
The section contact information is important in your telecommunications analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Telecommunications Analyst Resume
The section work experience is an essential part of your telecommunications analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous telecommunications analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular telecommunications analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Telecommunications Analyst resume experience can include:
- Strong analytical, customer service, teamwork and interpersonal skills
- Demonstrate verbal and written communication skills to provide quality customer service to company personnel
- Recognize upstream and downstream impacts communicate effectively (verbally & in writing)
- Prior experience with inbound or outbound caller delivery programming on CISCO, Avaya and/or Genesys platforms
- Computer/video skills on specific applicable hardware and software; understanding of system functionality and components
- Clear and concise documentation skills a necessity
Education on a Telecommunications Analyst Resume
Make sure to make education a priority on your telecommunications analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your telecommunications analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Telecommunications Analyst Resume
When listing skills on your telecommunications analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical telecommunications analyst skills:
- Outstanding team player with the skills needed to coordinate staff resources and activities across multiple functional areas
- Have advanced PC skills including Visio, Access, Excel, Word, PowerPoint and Outlook
- Previous customer service experience, excellent organizer comfortable with managing large volumes of complex data
- Proficient in all forms of communications including superior customer service skills
- Data analysis and visual presentation skills, public speaking
- Six (6) years of experience (or equivalent combination of education and work experience supporting large PBX and voice mail systems) required
List of Typical Experience For a Telecommunications Analyst Resume
1
Experience For Senior Telecommunications Analyst Resume
- Extensive experience with implementing, configuring and maintaining VoIP Products and platforms, such as Linux Centos and Asterisk 13 required
- Tier 1-2 on Cisco, Polycom with experience in trouble shooting, configuration and performing MAC
- Relevant experience with at least 5 years in telecommunications including capability in at least three of the following areas
- Three years of experience in telecommunications and computing with progressively increasing positions of technical expertise
- Good understanding of data protection and disaster recovery practices
- SIP Trunking and IVR experience
- Experience as a fiber optic specialist
- DoD 8570 Compliance IAT II certification prior to start on client site
2
Experience For Telecommunications Analyst, Principal Resume
- 3 – 5 years’ experience in the telecommunications industry or similar role
- 3 – 5 years’ experience with medium to large telecommunications solutions
- Related work experience with Interactive Intelligence CIC platform
- Experience in mid to large call center environments
- Four years’ experience in a related field required
- Six or more years of related work experience with Interactive Intelligence CIC platform
- Experience with teleco expense management system design and implementation
- Experience partnering with business leaders to align telecommunications operation with business strategy
- Multi-task and be effective in a high volume, fast paced environment
3
Experience For Lead Telecommunications Analyst Resume
- Provides guidance and work leadership to less-experienced telecom analysts
- Understanding of/LAN/WAN topologies, protocols, cabling and troubleshooting
- Analyzing and evaluating data pertaining to business risk, market risk, and technological developments; and
- Recommending changes to formal requirements and resourcing documents to capture emergent changes in the battle field environment
- Developing and reviewing policy options to determine the impact on strategic plans and agency/company goals
4
Experience For Information Technology Telecommunications Analyst Resume
- Accounting for operational readiness shortfalls of tactical communication and information technology equipment, systems, maintenance, and sustainment
- Lifting (up to 40 lbs)
- Crouching (beneath desks)
- Working knowledge of structured cabling and MS Office applications
- Developing technical ability in more than one technology disciplines
5
Experience For Telecommunications Analyst, Senior Resume
- Working knowledge of WAN, Cellular, and Broadband technologies
- Working knowledge of PBX and phone technologies
- Participate in upgrading, testing, and implementing modifications to existing telecommunications hardware and software
- Basic understanding of infrastructure wiring/connectivity and routing/switching environments
- Performs monthly audits to ensure contractual pricing is achieved for new and existing services, including both wireless and wireline services
- Responsible for installing, configuring, $ maintaining software for Genesys Contact Center based applications
6
Experience For Telecommunications Analyst ITS Resume
- Certified in local area networks, routing and switching, and cable engineering, Cisco Certified Network Associate (CCNA)
- Responsible for supporting and maintaining Customer Call Center; VDN’s, Toll-Free Number inventory, call flows, routing logic
- Maintain 7x24x365 support coverage, which includes monitoring and directing resolution of outages, issues and maintenance of all telecommunications systems
- Knowledge of FCC rules, regulations, and policies relating to telecommunications, reporting requirements and associated data
- Work with vendors for advanced technical support, ordering equipment and managing wireless service updates and changes
- Monitors the operation of data telecommunications systems and services of vendors, including supporting contract negotiations with vendors
- Assist with invoice processing and various types of billing, expense and timesheet reconciliations
7
Experience For Telecommunications Analyst Internship Resume
- Intermediate understanding of Microsoft Office, including Power point, VISIO, Excel
- Lead the planning and strategizing to optimize the architecture of our telecommunications systems
- Specialized vendor training or licensing to met a specified departmental need
- Interpret data on system usage and develop engineering specifications to support changing service levels
- Successfully manage working to team and client goals while working remotely
8
Experience For Telecommunications Analyst Graduate Intern Resume
- Proficiency configuring/supporting PBX systems, especially Cisco Unified Communications Manager
- Reviewing and provide document revisions to Special Operations Forces Echelon I Command’s C4I system programs capabilities production documents (CPD) on behalf of NSWG 1 to ensure current quantities, capabilities, and requirements are accurately reflected within the documentation
- Being responsible for voice and data communication services
- Conducting in depth analysis on SEAL team operations and environments in order to define specific C4I capabilities, capacities, and requirements
- Understanding of QOS standards and policies
- Conducts customer meetings and one-on-one presentations regarding applicable communications systems
- Analytical with the ability to be detail oriented while keeping focus on the task at hand
- Manage the receipt and processing of all communications services invoices. MPLS, Machine to Machine cellular, user cellular, DSL
9
Experience For Telecommunications Analyst Resume
- Oversees voice network reconfiguration and billing reconciliation’s
- Coordinates client requests for telecommunications support including moves, adds, changes, repairs, and inquiries
- Oversees vendor activities and verifies expenses relating to day-to-day support requirements
- Manages vendor activities and verifies expenses relating to day-to-day support requirements
- Conduct training and provide project mgmt support
- Conduct TELCO traffic studies, administrate maintenance service agreements, capacity planning analysis
- Federal DNC Management-Including annual subscription renewal
- Someone needs to manage WO tickets coming in and route them through to Rally
10
Experience For Senior Telecommunications Analyst Resume
- Adapt as required by changing business needs, complete additional responsibilities as assigned
- Utilizes network monitoring software and established toolsets to monitor network equipment and identify network service issues
- Performs testing on new products and services to meet compliance standards
- Interacts with affected groups (i.e., internal and external) to develop testing procedures and back out plans
- As part of an Enterprise Technology Group, provide end user telephony and computing support of company hardware and software technologies
- Acts as a focal point for coordinating all disciplines in the recommended solution
List of Typical Skills For a Telecommunications Analyst Resume
1
Skills For Senior Telecommunications Analyst Resume
- Prior experience with VOIP, IP networking and PBX systems
- Organizational skills is a necessity
- Communicate effectively with the team members
- Good experience with TCP/IP and the ability to troubleshoot to the packet level
- Good experience with anti-malware technologies and firewalls/VPN's
2
Skills For Telecommunications Analyst, Principal Resume
- Microsoft computer skills essential
- Working knowledge of Cisco IOS and Juniper JunOS, cable engineering, strong understanding of OSI model
- Cabling Plant experience
- Strong working knowledge of Contact Center technologies, including Avaya CC, CMS Standard and Custom Reporting
- Hands on experience configuring and troubleshooting network switches, routers, and routing protocols EIGRP, MPLS, OSPF, and BGP are essential
- Experience with OTDR testing and fiber optic troubleshooting, including expertise in fiber connector types and manufacturers
- Experience designing and maintaining secure communication technology in a DoD or Intelligence Community setting
3
Skills For Lead Telecommunications Analyst Resume
- Experience in using software applications/databases to obtain and/or update application and licensing data
- Relevant experience in telecommunications including capability in 2-3 of the following areas
- Experience with set-up/installation and use of current mobile device technology and cellular billing/auditing techniques
- Or more experience deploying and supporting Enterprise outbound dialer solutions
- Experience with OTDR testing and fiber optic troubleshooting
- Previous experience with Voice portal (GVP), Framework, SIP Server, IWS desktop and routing strategies/objects via Interaction Routing Designer (IRD)
- Experience configuring and maintaining Cisco routers and switches
- Experience with network installation, testing and maintenance, and cabling and construction
4
Skills For Information Technology Telecommunications Analyst Resume
- Experience with telecommunications systems including PBX and IVR functionality, conferencing, voicemail and other telecommunications systems
- Experience administering and configuring Cisco telecommunications software
- Experience with Cisco Call Manager and installing VoIP instruments
- Experience with Cisco video teleconferencing equipment #SOURCE
- Demonstrate high level of professionalism in dealing with clients and confidential information
- Knowledge of provisioning and support systems for communications services, experience as participant on telephony infrastructure project implementation team
- Experience with voice and data networks\ technologies including virtual machines and cloud applications
- Experience and knowledge of telecom topology and design, including Avaya VoIP telephony
- Skill in troubleshooting/diagnostic tools and software installation and maintenance
5
Skills For Telecommunications Analyst, Senior Resume
- Strong analysis and troubleshooting capability
- Experience in TDM, VoIP and SIP protocols call processing
- Experience in managing vendors and service providers
- Experience with implementing the installation of telecommunications equipment
- Five (5) years hands-on experience configuring telecommunications equipment and voice/data equipment and software
6
Skills For Telecommunications Analyst ITS Resume
- Include serving as technical consultant to end-users and less experienced personnel
- Experience with legacy PBX equipment
- Have an excellent understanding of the Society’s telephony systems
- Good working knowledge of MS Project, PowerPoint, Excel, Visio, Word, Sharepoint
- Ensure effective communication with the client and the Noblis PMO team, develop correspondence, briefings, and reports as required
- Experienced in leveraging telecommunications technology to support business strategies
- Experience supporting VOIP environment
- Proven success supporting high demand, client-focused, enterprise-wide telecom
- Excellent communicator is both oral and written settings
7
Skills For Telecommunications Analyst Internship Resume
- Telecommunications experience
- Strong technical knowledge in telecommunication systems; telephony (analog, digital, IP), public announcement
- Experience in a customer service oriented environment
- Experience with telecom expense management system design and implementation
- Experience with IVR call flows
8
Skills For Telecommunications Analyst Graduate Intern Resume
- Experience in Project Management and implementations preferable in call center environment
- Experience with PBX or VoIP is beneficial
- Consistently meets deadlines and shifts gears comfortably, excellent communicator
- Experience or familiarity with enterprise academic environments and various constituents across multiple sites
- Begins to demonstrate ability to manage systems without supervision
- Interactive Intelligence experience desired
9
Skills For Telecommunications Analyst Resume
- International telephony experience desired
- Omni-channel Contact Center experience desired
- Related experience
- Pulling cable, fire stopping, dressing cables and labeling to industry standards
- Installing, terminating, and testing all forms of copper and fiber cabling
- Installing closet hardware including backboards, connecting blocks, racks, patch panels and fiber enclosures
10
Skills For Senior Telecommunications Analyst Resume
- Understanding of telecommunications systems including PBX and IVR functionality, conferencing, voicemail and other telecommunications systems
- Developing congressional level position papers defining NSW C4I deficiency gaps and their operational impact
- Making recommendations in support of funding to conduct research and development of material solutions
- Working knowledge of Avaya Vectoring and Call Management System
- Preparing and submitting requirements for communication and information technology equipment and systems to Echelon I and II commands based on SEAL Team input
List of Typical Responsibilities For a Telecommunications Analyst Resume
1
Responsibilities For Senior Telecommunications Analyst Resume
- Demonstrated experience in information technology operations
- Experience maintaining and troubleshooting telecommunications applications and other support applications
- In-depth experience with Cisco ICM scripting/call routing
- Experience troubleshooting IT HW/SW
- Demonstrated knowledge of voice and cable installation and maintenance techniques
- Strong work ethic, attention to detail, and quality conscious
- Prioritize and successfully manage multiple tasks in a fast-paced team environment
- Nortel/Cable Plant/Spectralink Wireless/Cisco experience helpful
2
Responsibilities For Telecommunications Analyst, Principal Resume
- Unified Communications experience
- Ascom wireless phones experience
- Experience as a Project Lead
- Experience with the Avaya PBX suite and VoIP telephone hardware and software
- Experience with E911 services and applications
- Experience with Call Center Applications and support
- Related experience in a corporate environment is required
- Experience in voice services delivery and the implementation and construction of cable plant
3
Responsibilities For Lead Telecommunications Analyst Resume
- IT based customer support experience
- Avaya/Nortel PBX experience
- Analyzing telecommunications industry cost models and revenue data
- Responsible for assisting in promoting, improving, maintaining and supporting all telecommunications services and/or systems
- Perform all operational aspects of voice, video and UC support…Including, but not limited to, assigning phones, assisting with meeting scheduling, etc
4
Responsibilities For Information Technology Telecommunications Analyst Resume
- Responsible for actively communicating & collaborating with in-region peers, US Telco and Strategic Sourcing teams
- Participates in provisioning of all telecom services, including voice and data, wireline, wireless, conferencing as well as collaboration services as needed
- Specific Telecom Work Required: Cisco ICM scripting, CUCM MACD’s, Call Recording Admin and Mobile device administration
- Schedule, establish, facilitate and coordinate the use and operation of a complex videoconferencing facility via NAVSEA’s automated scheduling system
- Expert knowledge of telecommunications systems including PBX and IVR functionality, conferencing, voicemail and other telecommunications systems
- Personal has/able to obtain a TS/SCI clearance for working involving material at that level
- Responsible for the monthly audit and review and submission of invoices ensuring proper charging of costs to the right PC
5
Responsibilities For Telecommunications Analyst, Senior Resume
- Fulfill ticketing needs in a timely manager; mindful of SLA’s
- Identify cost optimization opportunities reviewing options around usage, active line & phone management, promotions and contract terms
- Onboard and manage breakfix vendors in region for repairs and refurbishment, ensuring quality standards
- Receives and responds to critical service requests during off hours/on call shifts
- Willingness to embrace emerging call center technologies
- Capable of obtaining a Top Secret Clearance (TSC)
- Windows 7 troubleshooting and OS development
- Works on moderately complex aspects of telecom system planning, design and implementation
- Functional understanding of business needs enough to offer advance telecommunications voice solutions required
6
Responsibilities For Telecommunications Analyst ITS Resume
- Work closely with a variety of customers including Infrastructure technical resources, hardware and service provider vendors and end users
- Reconcile bills for payment using Microsoft Access Databases
- Coordinates ordering, installation and disconnections
- Knowledge of internal operating system technology, computer operations and hardware, and network communications theory
- Use engineering techniques in the design of network and transmission systems
- Application troubleshooting tools
7
Responsibilities For Telecommunications Analyst Internship Resume
- Knowledge of MS Office products including MS Project
- Organized, selfstarter capable of working independently
- Provide Avaya systems programming services as needed
- Proficient in Avaya Communication Manager programming
- Proficiency configuring Routers/Switches for Telecommunications systems
- Proficiency with Windows Server and Linux/Unix command line environments, local services, permissions, log file analysis and troubleshooting
- Proficiency supporting a customer service call center environment
8
Responsibilities For Telecommunications Analyst Graduate Intern Resume
- Installs and configures telecommunication equipment (such as PBX or VoIP phones) using Cisco Call Manager
- Support adds, moves and changes for telephone systems, providing support to all CVS Enterprise locations
- Oversee implementation at remote facilities, including vendor management to ensure specifications are maintained and the architectural design is adhered to
- Handle high level pricing and designs for the new clients
- Manage and document payment disputes engaging service providers and KCS management as needed
- Provide technical support of Avaya Communication Manager PBX, including UC functionality, ie One X Communicator, One X Mobile, ARS, Dial Plan, Trunk Management
- Provide technical support for Avaya Aura Messaging
- Assist with project management of strategy initiatives
9
Responsibilities For Telecommunications Analyst Resume
- Work independently with various vendors and partners on projects
- Maintain project plans and meet deadlines
- Review proposals and SOW’s with other team members on new technology initiatives
- Work across multiple business units to assist clients’ needs for proper telecommunication requirements via face to face meetings, emails, Webex, and Jabber
- Installs and tests communication equipment
- Review daily invoices, resolve procure to pay holds
10
Responsibilities For Senior Telecommunications Analyst Resume
- Participate in the design and rollout of the Telco Expense Management system
- Proactive communication and assessment of regional requirements, and unique country office needs/usage patterns
- Analysis of top users
- Provides “Voice of the Customer’ - gathers in-depth, people’s expectations, preferences and aversions as it relates to mobile services delivered in the region
- Quarterly service reviews with the supplier: Preparing documents with detailed account details and plan information for each provider for Facebook’s reference
- IAT II: Security + CE
- Familiarity with DOD/IC Voice/Video technologies and integration methods
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