Telecommunications Manager Resume Sample
Melissa Dietrich
928 Lonzo Meadows,
Detroit,
MI
+1 (555) 927 3681
Work Experience
Telecommunications Manager
03/2018
-
PRESENT
Philadelphia, PA
- Monitoring and analyzing day-to-day operations in terms of Federal security and user support
- Designing, developing, and conducting a variety of technical evaluations on a wide-range of communication and data systems
- Configuring and maintaining the telecommunications networks to service law enforcement applications
- Providing administrative and technical supervision
- Knowledge of broad range of communication systems, operating techniques and support services
- Knowledge of current developments and advanced concepts in the electronics field
- Manage, configure and troubleshoot routers, frame relay access devices, and switches
- Written Communication - Writes clearly and informatively
Telecommunications Manager
01/2015
-
12/2017
Chicago, IL
- Adaptability - Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
- Professionalism - Accepts responsibility for own actions; Follows through on commitments
- Supervises, hires, trains, and evaluates telecommunications staff; ensures seamless execution of departmental policies, procedures and customer satisfaction
- Assists the Director of Network Services in planning, coordinating, and implementing new telecommunications projects
- Designs, implements, and manages digital and analog telecommunications equipment and services
- Works closely with Network Engineering team on projects and to resolve support issues
- Works closely with Field Services and Help Desk teams to define support procedures
- Ensure current documentation of Acadia Healthcare’s telecom architecture and systems
Education
Pepperdine University
2010 - 2015
Engineer's Degree in Independent Judgment
Professional Skills
- Proven working experience with VoIP, specifically with Cisco Call Manager
- Skilled in presenting formal training presentations and briefings
- Experience managing represented staff
- Experience performing Telecom contract review
- Experience managing a global team of 3+ employees
- Experience optimizing supply chain processes to meet end customer SLA
- Experience managing globally dispersed vendors
How to write Telecommunications Manager Resume
Telecommunications Manager role is responsible for telecom, telephony, telecommunications, procurement, communications, integration, mainframe, training, database, security.
To write great resume for telecommunications manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Telecommunications Manager Resume
The section contact information is important in your telecommunications manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Telecommunications Manager Resume
The section work experience is an essential part of your telecommunications manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous telecommunications manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular telecommunications manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Telecommunications Manager resume experience can include:
- Oversee JFHQ-DODIN staff actions to effectively support pursuing and achieving broad-based defensive cyberspace program objectives
- Experience working with service providers and equipment vendors
- Communicate in an effective and professional manner to individual users, groups of users, other Acadia Healthcare employees, and third parties
- Plan the telecommunications strategies for global call center to ensure that efficient and effective customer interaction is achieved
- Planning, controlling, directing, and coordinating the work of technical personnel engaged in carrying out the various functions in designated program area
- Working out of a ticketing queue, provide Telecom and mobile device support to RMR’s approximately 575-person employee base
Education on a Telecommunications Manager Resume
Make sure to make education a priority on your telecommunications manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your telecommunications manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Telecommunications Manager Resume
When listing skills on your telecommunications manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical telecommunications manager skills:
- Skill in communicating effectively with others
- Technology Management - demonstrate superior knowledge of telecommunications equipment and software as well as emerging industry trends
- Strong operational knowledge of telecommunications services including wireline, and wireless
- Experience with SIP trunking (preferably with AT&T’s IPFlex and IP toll free services)
- Lead monthly reporting & analytic activities to demonstrate vigilant governance over telecom expense management, telecom operations, and team management
- Experience in direct Telecom vendor management and Telecom operational support
List of Typical Experience For a Telecommunications Manager Resume
1
Experience For Telecommunications Manager Resume
- Develops staff training programs to maintain current with changing technology and need for cross training
- Manage and deliver telephony systems and services to support established service levels including business continuity planning and disaster recovery
- Conducts overarching end-to-end system engineering and integration across the three National Leadership Command Capability (NLCC) mission areas
- Escalate with vendors and service providers during severity 1 outages
- Manage a technical team focused on project delivery and support of Cisco Voice technology, including Cisco Call center platforms
2
Experience For Telecommunications Manager Resume
- Overseer of project team, plans, organizes, and directs institutionalizing telecommunication networks and computer systems
- Provides criteria to monitor, install, and perform testing
- Technical – Works with Global to establish Mobile operating compliance – Configuration, MDM and Standard Corporate applications
- TEM – Set Financials Targets; Order Processing, Carrier optimization, Carrier charges & Errors, Device & Line Inventory and Status, Help Desk KPIs
- Assists in the preparation and monitoring of the telecommunication budget
- Selections are subject to restrictions resulting from DoD Program for Stability of Civilian Employment
- This is aDrug Testing position
3
Experience For Telecommunications Manager Resume
- Keep updated on new technology and industry trends
- Monitor Telecom support ticket response and closure SLAs. Insure team meets department goals
- Execute Acadia Healthcare IT’s incident management processes to properly triage, resolve and/or route issues to the appropriate IT resource for deeper level support or escalation
- Write routine reports and correspondence, and email
- Hire, train, and supervise the Telecommunications staff; ensures that the staff is empowered to exercise initiative and work creatively, participate productively in inter-departmental and inter-divisional teams, engage in regular professional development activities, and cooperate and communicate well with the organization
- Oversee the management and technical operations of the company voice and contact center platforms. Review and manage costs/benefits of installing in-house telephone switching systems versus common carriers
- Work with key business and IT decision makers throughout the year and be committed to continually improve user satisfaction, network speed, network reliability and stream lining technologies that ride the network (data, voice, wireless, etc.)
- Recommend short and long-range planning for the technology infrastructure: setting goals, program objectives/strategies/activities, training, evaluation, budgeting
- Establish standards for network infrastructures. Recommend and implement process and standards based design, workflow, implementation and documentation for all activities of the team. Lead the team in development, implementation, capacity planning, operation, monitoring and evaluation of wide- and local area and all other network components
4
Experience For Telecommunications Manager Resume
- Supervise, coordinate and perform tasks associated with the telecom operations and maintenance activities related to all voice related systems including Avaya PBX and adjuncts, Cisco PBX and adjuncts and telecom carriers including AT&T, Verizon and Windstream
- Supervises personnel, which includes work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance
- Responsible for employee development, including hiring, cross training, motivation, retention and performance evaluations of staff
- Assists with budgeting and planning processes
- Ensures all policies and approved methods are followed and used uniformly by all employees and contractors
- Prepares and reviews various documents as required
5
Experience For Telecommunications Manager Resume
- Oversees performance of the voice network and equipment
- Promotes and adheres to all policies and procedures, ensures staff has necessary licenses and certifications
- Assign work to subordinate employee's based on organization priorities with consideration for the difficulty and requirements of assignments and the experience, training and abilities of staff
- Balance subordinate employee's workload and provide advice, guidance, and direction on a wide range of systems engineering and process related issues
- Exercise supervisory personnel management responsibilities to include counseling, employees, selecting and recommending candidates for vacancies, promotions, reassignments and details, in consideration of skills, qualifications, mission requirements, and EEO and diversity objectives
- Identifies requirements and initiates requests for additional resources including personnel, overtime, equipment, supplies, and space to ensure success in meeting goals and objectives
- Oversees a team of telecommunications Provisioning Analysts who provisions, installs, troubleshoots, tracks and works with established guidelines for the organization
- Researches and oversees implementation of new technologies
6
Experience For Telecommunications Manager Resume
- Heavily involved in the negotiated telecom services contracts, track their expiration dates and manage renewals and new service agreements
- Directs personnel and engaged in setting the standards and operating procedures for around the clock support of Presidential and Head of State communication systems and translation services
- Ensures the designed system meets all accrediting agencies regulations and standards
- Analyzes systems and interface network environment and determines the most effective methods for gathering and displaying real-time and historical statistics. Ensures configuration management and accreditation compliance of existing network
- Represents the Command and serves as the action officer at technical meetings and on matters concerning the Presidential and Head of State communication and translation services equipment systems issues
- Prepares formal performance evaluations for military personnel
- Provide leadership, advice, direction, and guidance in the management and execution of the cyberspace activities necessary to execute the mission, goals, and, objectives of the JFHQ-DODIN
- Plan overall work of the organization, including establishing goals, objectives, and priorities for subordinate organizations(supervisors) and supporting contractors, allocating resources to meet priorities and work constraints
7
Experience For Telecommunications Manager Resume
- Provide guidance to JFHQ subordinate supervisors, reviews their options for resolving problems as needed, ensures compliance with priorities and procedures, and provides feedback on timely assignment completion
- Exercise the authority to hire, direct, assign, promote, reward, transfer, furlough, layoff, recall, suspend, discipline, or remove employees; adjust grievances; or effectively recommend such action exercising independent judgment
- Recommends methods for improving the efficiency of information systems through application of state-of-the-art engineering practices and technology
- Responsible and accountable for internal processes and administrative, technical, and automated system controls
- Plans and directs analytical research and studies of a pioneering nature to develop new methods, procedures, techniques, and approaches to ensure consideration of state-of-the-art network infrastructure are applied
- Responsible for recognizing the need for developing policies, procedures, protocols, and standards which impact on a DISN-wide basis
- Manages the development and origination of information, techniques, and methodologies applicable to protection of DoD-wide systems
- Serves as a Branch Chief with program and personnel management authority
8
Experience For Telecommunications Manager Resume
- ? Plans, organizes, and directs support activities for daily operations Command, Control, Communications, & Computer Infrastructure (C4I)
- ? Ensures that the Communications Squadron, Operations Flight, Infrastructure Work Center complies with legal and regulatory requirements and meets customer needs
- ? Exercises supervisory personnel management responsibilities
- ? Serves as technical advisor, participates in special projects and initiatives and performs special assignments
- ? Represents Communications Squadron with a variety of installation and functional area organizations
9
Experience For Telecommunications Manager Resume
- Analyzes integrates and develops enterprise architectures and related products, requirements and directive documents
- Conducts gap analysis supporting the development of a NLCC strategic planning of investments that meets required NLCC capabilities, plans for system obsolescence and promotes interoperability across mission areas
- Analyzes intelligence, threat analysis and conduct threat assessments as appropriate to ensure evolving threat issues are addressed, resolved or mitigated to retain a secure, reliable, and responsive end-to-end NLCC capability
- ? Conducts overarching end-to-end system engineering and integration across the three National Leadership Command Capability (NLCC) mission areas
- ? Analyzes integrates and develops enterprise architectures and related products, requirements and directive documents
- ? Conducts gap analysis supporting the development of a NLCC strategic planning of investments that meets required NLCC capabilities, plans for system obsolescence and promotes interoperability across mission areas
- ? Analyzes intelligence, threat analysis and conduct threat assessments as appropriate to ensure evolving threat issues are addressed, resolved or mitigated to retain a secure, reliable, and responsive end-to-end NLCC capability
10
Experience For Telecommunications Manager Resume
- Plans, organizes, and directs the activities of a section/branch
- Accepts, amends, or rejects work presented by subordinates
- Responsible for the successful completion of section/branch level projects and support provided to assigned programs through provision of technical guidance and oversight of project and contract management and execution
- Exercise supervisory personnel management responsibilities to include counseling employs, selecting and recommending section of candidates for vacancies, promotions, reassignment and details
- Manages telecommunications infrastructure acquisition and implementation programs
List of Typical Skills For a Telecommunications Manager Resume
1
Skills For Telecommunications Manager Resume
- Network and Systems Administrator experience with CompTIA IT Certification
- Ensuring the telecommunications systems remain viable in an emergency
- Develop and implement a mobile phone lifecycle program accounting for procurement, provisioning, asset tracking, repaireplacement, decommissionecycling
- Assist in developing, implementing, and maintaining policies, procedures, and training plans for telecommunication system’s appropriate use
- Manage at least one direct report holding weekly One on One’s and writing performance evaluations as requested
- Review and summarize telecom-related contracts advising on risk avoidance and pricing strategy
2
Skills For Telecommunications Manager Resume
- Develop long and short range telecommunications planning
- Under general supervision, oversees the design, purchase, configuration, installation, and support of Outside Plant and Structured Cabling
- Telecommunications Planning, System Design, and Integration
- Selections are subject to restrictions resulting from DoD Program for Stabilityof Civilian Employment
- Ensure standard operating policies and procedures, are created and maintained
- Vigilantly manage the Telecom Op Ex and Cap Ex budget ensuring expenses are in line with budget and forecasts
3
Skills For Telecommunications Manager Resume
- Review and evaluate telecommunications systems or engineer proposals for telecommunications projects
- Collect and analyze complex fiscal and technical data associated with telecommunications projects
- Understand and implement County and Department policies, programs and procedures
- Supervise, evaluate and train subordinate employees
- Knowledgeable in current and developing data communications architectures, principles of IP networking and VOIP, technology, planning, and equipment used in radio, microwave, or telephone system designs
4
Skills For Telecommunications Manager Resume
- Federal, State and local regulations governing telecommunications
- Committed to safe work practices
- Knowledge of wireless communication systems such as video teleconferencing, video display, cellular equipment and wireless networked equipment, components, operating systems, applications software and other specialized wireless communication systems
- Experience with enterprise systems
- Experience in account management across multiple countries and time zones
- Telecom related experience
- Related experience in a corporate environment
5
Skills For Telecommunications Manager Resume
- Supervise and motivate employees working under difficult and challenging circumstances
- Communicate with people from a variety of technical and organizational backgrounds both within and outside the agency
- Knowledge of basic electronics theory and operating principles, the application of existing and planned technology to communications requirements, and equipment interoperability and compatibility; also with knowledge of safety, security, personnel management, and EEO principles, regulations, practices, and procedures
- Plan, organize, and supervise the functions and staff of a small to medium sized organization, coordinating and integrating the work activities of several organizational segments and/or several different projects
- Knowledge of safety, security, personnel management, and EEO principles, regulations, practices, and procedures
- Experience in Telecom auditing, billing, and provisioning of fixed circuits as well as end user telecommunications services (i.e. mobility, audio conferencing, mobile hotspots) 5+ years' experience working directly with Telecom suppliers
- Supply chain experience, with focus on telco line and device management
- Provide occasional after-hours support
- Systems Acquisition and Sustainment
6
Skills For Telecommunications Manager Resume
- Under general supervision, oversees the design, purchase, configuration, installation, and support of Radio/ DAS
- Plans and executes various designs, procurement, and physical and logical installations of network and voice core equipment. Makes recommendations for resources required to complete all projects on time and on budget
- Demonstrates the ability to multitask on various projects at the same time
- Supports the UCF IT Telecommunications work order systems. Ability to complete billable and non-billable tickets, projects and other items in a timely manner
- Lift and install equipment up to 50Lbs
- This appointment does not confer eligibility to be non-competitively converted to the competitive service
- A three year probationary period is required
- Skilled in the operational and performance characteristics of communications equipment, automated control and network management systems, transmission media, and the relationships among component parts of telecommunications systems
- Knowledge of communications equipment, systems, services, and transmission media
7
Skills For Telecommunications Manager Resume
- Knowledge of electronic communications concepts, principles, practices, procedures, policies, standards, and operational requirements
- Apply specialized communications methods and analytical techniques
- Mentor others in converged voice and data communications
- Ensure technology standards in line with Apria’s technology guidelines are developed
- Bridge technology gaps between voice and data technology solutions
8
Skills For Telecommunications Manager Resume
- Drive strategic cost savings initiatives in support of corporate business objectives
- Escalate voice service issues to carriers as needed to minimize resolution times
- Manage vendor relationships with key business partners such as AT&T, Verizon, Windstream, Granite, Tangoe etc
- Closely manage and report on the performance of Tangoe, our outsourced Telecom Expense Manager (TEM)
- Develop and maintain an accurate telecom inventory of mobile devices and
- Initiate timely circuit orders and disconnects as needed per acquisitions & divestitures
- Manage carrier account authorizations and portal access audits on a quarterly basis
9
Skills For Telecommunications Manager Resume
- Develop and document Telecom-specific processes, procedures, and knowledgebase articles to maintain efficient operations
- Project manage and execute to complete Telecom-related projects as assigned
- Planning/Organizing – Demonstrated project management acumen and excellent vendor management skills. Prioritizes and plans work activities; Uses time efficiently
- Preparing and reviewing comprehensive recommendations regarding the development and/or modification of wireless communications policies and procedures to enhance operational efficiency; and conducting continuing evaluation of the effectiveness and adequacy of the wireless communications program’s operations, work methods, and techniques
- Participating in meetings with other management officials to discuss major program changes, reorganizations, budget projects, and staffing and equipment needs, and preparing justifications
10
Skills For Telecommunications Manager Resume
- Knowledge of a wide range of technical and analytical work pertaining to the planning, development, acquisition, testing, integration, installation utilization, or modification of telecommunications systems, facilities, services, and procedures
- Knowledge of managerial and staff work in the planning, implementation, or program management of telecommunications programs and systems
- Review program for the development, expansion or modification of telecommunications systems
- Plans, organizes, and directs support activities for daily operations Command, Control, Communications, & Computer Infrastructure (C4I), ensuring that the Communications Squadron, Operations Flight, Infrastructure Work Center complies with legal and regulatory requirements and meets customer needs
- Serves as technical advisor, participates in special projects and initiatives and performs special assignments
- Establishes, develops, and maintains a positive and effective working relationships with serviced organizations, and support personnel, DoD civilians, internal and external contractor personnel
- Outlines general program requirements, milestones, and project completion target dates
List of Typical Responsibilities For a Telecommunications Manager Resume
1
Responsibilities For Telecommunications Manager Resume
- Assists County departments and other agencies in developing medium and long range telecommunications plans
- Provides advice and guidance for network management, transport technology, satellite, voice, data, video, applications, and information assurance
- Sets Overall Direction for the Mobility Program for Americas with Global compliance
- Sets Mobile Policy – guidelines, standards and process
- Manages 3rd party or TEM vendor – Order fulfilment, Inventory, Optimization, Helpdesk, associated KPIs and financial targets
- Negotiates – Mobile Plans & features with Carriers, Devices with Hardware Vendors, Contracts-(Vendor & legal), Lease management and Buyback
2
Responsibilities For Telecommunications Manager Resume
- Manage and mentor at least one direct report
- Write and conduct annual performance reviews
- Empower team and set up for success
- Plans, supervises and directs the work of telecommunications staff engaged in installing and maintaining telephone and voicemail networks and two-way radio systems, involving wireless and microwave technology for County and local government agencies
- In conjunction with the Deputy Director of Information Technology, plans, designs, budgets and coordinates the County's telecommunication system including complex technical equipment and various electronic networks
- Ensures that telecommunications services and equipment is operating in conformance with the Department's standards and policies
- Monitors reports of degraded service and takes steps to restore the affected systems
3
Responsibilities For Telecommunications Manager Resume
- Administers and coordinates requests for telecommunications services, vendor contracts, ROI new construction
- Meets with architects, engineers and other specialists to coordinate telecommunication projects and resolve problems as they arise
- Manages, selects, and evaluates staff
- Telecommunications Systems Installation
- Telecommunications Security Management
- Travel is occasional (under 24%)
4
Responsibilities For Telecommunications Manager Resume
- Recruitment, relocation, or retention incentives MAYBE Authorized
- Recruitment, relocation, or retention incentives is NOT authorized
- TDY Travel: OCCASIONAL
- Monitors and takes action as necessary to ensure that the County's telephone and voice mail system,modems, automated attendants, key systems, telephone switches, interactive voice response, radio and microwave systems, video, T.V. and other related data transmission systems all are running in conformance with County department needs and vendor operating standards
Related to Telecommunications Manager Resume Samples
Desktop Manager Resume Sample
Work Experience
• Continuously promote and demonstrate a high level of personal commitment to exceeding our end customer’s expectations with every interaction. Resolve customer satisfaction delivery or other issues responsively and professionally
• Support the Director with the formulation of a 3-5 year strategy for...
Professional Skills
• O Superior client engagement skills, Demon...
• Excellent prioritization, attention to det...
• Have excellent organizational, project man...
MIS Manager Resume Sample
Work Experience
• The business rules within EBR continue to be effective and appropriate for creation of single name hierarchy and sourcing of Client data elements
• New clients are processed in the system in a timely manner while ensuring completeness and accuracy of information
• All appropr...
Professional Skills
• Project management skills with demonstrate...
• Excellent IT skills, particularly in Excel...
• Proven skills in project management, negot...
Telecommunications Resume Sample
Work Experience
• Build and/or maintain Nortel Application Builder for hospital menu trees
• Function as Administrator to the Vocera phone system
• Configuring and optimizing telephone systems and services, voicemail and Private Branch Exchange (PBX) communication systems, and other related sy...
Professional Skills
• Communicate distinctly in English, good he...
• Operate all telecommunications equipment, ...
• Polished telephone etiquette and manner, a...
WEB Consultant Resume Sample
Work Experience
• Problem Management - Root cause analysis
• Determining prevention items (fixes, how to prevent further occurrence of an issue)
• Works with Information Technology architects to insure legacy applications integration
• Participates in evaluations of new ...
Professional Skills
• Strong change management skills with a Cle...
• Excellent influencing, negotiating, projec...
• Strong consulting skills making digital re...
Oracle Manager Resume Sample
Work Experience
• Assist Oracle Marketing Cloud sales enablement team on operationalizing messaging across the Marketing Cloud’s global sales unit
• Supervise development team members through hiring, performance appraisals, pay rate reviews, delegating, promoting, coaching, counseling and terminating as needed
...
Professional Skills
• Experience and Strong Implementation skill...
• Experience with other Oracle Middleware te...
• Excellent leadership, written communicatio...
Consultant Solution Resume Sample
Work Experience
• Extensive experienced in reviewing and debugging code in the following software languages: HTML,JavaScript, SQL, XML
• Experience working closely with external clients throughout the full implementation of the project
• Staying up to date on Workforce Ready releases and futur...
Professional Skills
• Understanding of the technology industry a...
• Understanding of the technology industry a...
• Understanding of industry issues & ability...