Transition Manager Resume Sample
Elian Kassulke
9515 Bogan Court,
Phoenix,
AZ
+1 (555) 451 7115
Work Experience
Transition Manager
12/2017
-
PRESENT
Phoenix, AZ
- Coordinate the business readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new processes or jobs into the ’business as usual’ environment
- Comfortable leading discussions around support models and required deliverables
- Work virtually, across multiple countries, areas and cultures and team effectively with clients and other management personnel
- Comfortable leading discussions around support models and required Executes the Transition & Deployment processes and associated best practices on each initiative
- Program/project managers to establish end-to-end project plan and approach and identify risks/issues
- Provides leadership across service delivery competencies, communicates with customer executives, leads due diligence, and transition of services within a customer opportunity
- Oversees and manages personnel, relationships with clients, and detailed decisions to ensure that transaction meets service level agreements
- Assists in the development of protocols for the transition of accounts to ensure customer satisfaction and meet service level agreements
Service Transition Manager
06/2012
-
11/2017
Chicago, IL
- Ensure that emergency evacuation procedures are in place and life safety systems are operating effectively and that 4-Sight is kept updated on a regular basis
- Excellent people skills and management practices with the ability to motivate others through own enthusiasm
- Good communication and influencing skills to be able to deliver feedback to product and operational teams
- Influential communicator with excellent persuasion and negotiation skills
- Objectively call out variance to quality gates and non-delivery of project goals and expectations to senior stakeholders
- Focus on the customer and a tenacity to ensure solutions remain true to that founding objective of delivering great value business class service
- Problem solving – Describe the types of problems the role presents, does this require the individual to use their own judgement based on practice and procedure? Are they required to analyse information or evaluate complex data?
- Take ownership of a customer’s problem and seek to drive resolution without blame but ensuring improvement learnings are captured along the way
- To lead and oversee the operational execution of DLG’s Change Management and Release Management processes across the integrated supply chain appropriate governance and assurance
Transition Manager P
08/2008
-
01/2012
Chicago, IL
- To ensure that DLG remains fully accountable and in control of Changes and Releases to the live environment and that the integrity and stability of live services is protected
- To provide clear and concise communication of Change and Release issues and risks to Senior stakeholders across the business and Executive
- Equally balanced skills in areas of general management, customer relationship management, Project management, consultative selling, service delivery management
- Proactively work with internal customers to identify their business objectives, priorities and directions, critical success factors and applies this knowledge to establish and implement a transition strategy
- Supports regional service & transition management for Datacenter Connect Services through metrics and other reporting, team leadership, project execution and coordination activities to improve, refine and guide the quality and financial management processes for the business
- Develops team members by ensuring training and certifications are pursued annually. Mentors and guides junior members and ensures they are networked within and outside the department
- Supports the quality management processes for Datacenter Connect Service through the creation and review of analytics to assess such mandates as overall adherence to Operational Level Agreements (OLA) as well as Service Level Agreements (SLA) as a measure of service standards against business and efficiency directives
Education
American InterContinental University - Atlanta
2003 - 2008
Bachelor's Degree in Business
Professional Skills
- Excellent communication, presentation, and customer management skills with advanced problem solving skills
- Strong skills and experience in managing complex transition services projects
- Strong influencing and negotiation skills,strong Interpersonal and
- Strong problem solving, decision making skills and analytical ability
- Responsible for the development of IAS SMEs; mentoring technical and soft skills proficiency and actively coaching them against skill set targets
- In relationship development or consultative selling skills, including proven sales and/or customer service track record
- Demonstrate the ability to multi-task efficiently, using initiative to prioritise effectively
How to write Transition Manager Resume
Transition Manager role is responsible for analytical, customer, leadership, development, presentation, english, relationship, training, languages, advanced.
To write great resume for transition manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Transition Manager Resume
The section contact information is important in your transition manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Transition Manager Resume
The section work experience is an essential part of your transition manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous transition manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular transition manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Transition Manager resume experience can include:
- Drives and conducts as agreed QBRs and MBRs with aligned vendors, business sponsors and collaborating teams across IT to monitor measures to maintain operational readiness for IT as well as review progress against agreed deliverables
- Coordinates and reports on procurements for supplier services and technical assets as part of Global Network’s internal and external procurement processes and to monitor such directives as aging, cost efficiency, and inventory
- Leads best practice efforts across the assigned business team to establish and embed a formal knowledge management process including the development, delivery and maintenance of a unified knowledge repository utilizing shared EY communication resources including SharePoint
- Supports staff management directives for Datacenter Connect Service to create cohesiveness across the team and provide appropriate influence management and business reporting for the group’s leadership
- Supports the need to resolve team conflicts with a proven ability to implement and communicate difficult decisions as well as provide peer mentoring as appropriate
- Coordinates select staffing activities such as the maintenance and upkeep of job descriptions, compiles mobility and promotion readiness analytics as well as monitors recruitment versus staff levels based on location strategy
Education on a Transition Manager Resume
Make sure to make education a priority on your transition manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your transition manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Transition Manager Resume
When listing skills on your transition manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical transition manager skills:
- Strong communication presentation skills verbal written skills
- Relationship development or consultative selling skills, including proven sales and/or customer service track record
- Min.5 years of experience in leading projects, proven experience in implementing change projects/programs
- Experience in leading projects and proven experience in implementing change projects/programs
- Good project management and client facing skills
- Strong communication skills and the ability to hold the line regarding standard models rather than take the path of least resistance
List of Typical Experience For a Transition Manager Resume
1
Experience For Service Transition Manager Resume
- Excellent judgment and strong risk management skills, attention to detail ethic
- Good written and verbal communication & strong Presentation skills
- Skills and experience in managing complex transition services projects
- Pay attention to detail, strong listening, verbal and written communication skills
- Strong Marketing, Stakeholder Management, Communication & Facilitation skills with intense customer orientation
2
Experience For Senior Transition Manager Resume
- Microsoft Excel skills to a good standard
- Excellent verbal and written communication skills in English is mandatory
- Extensive project management experience; self-motivated and exceptional organization skills
- Strong leadership and communication skills; required to coordinate numerous internal and external constituents
- Excellent English proficiency, presentation and communication skills
- Demonstrated experience working with customers on a program related to sustainment activities on a global network supporting multiple dynamic users
- Proven experience in client service, preferably from a previous client-facing role (either internal or external)
3
Experience For Transition Manager P Resume
- Good understanding and experience of Operational and Project Management principles
- Advanced engagement, communication, interpersonal, and change management skills, honed through leading intercultural teams
- A significant experience in services transitioning within a large enterprise environment or a similar project management experience
- Show well-developed interpersonal, communication and influencing skills
- Solid project management experience (5+ years)
4
Experience For Transition Manager, Shanghai, Htsc-eaer, Corp Resume
- Effectively manages risk across defined portfolio
- Demonstrated experience in programme management
- Prior Due-Diligence / solution experience
- Previous experience in a company with proven HR standards and practices (know-how, best practices)
- Identifying and implementing effective risk mitigation strategies
- Working experience in change management projects/activities,
5
Experience For Senior Service Transition Manager Resume
- Ensuring that services can be managed, operated and supported in accordance with constraints specified
- Experience scoping, designing, deploying and optimising support and managed service solutions
- Experience leading or working in global teams
- Experience in rolling out and managing regional or global initiative on a large scale
- Experience in managing a team and allocating resources
- A good understanding of Barclaycard Technology operational risk policies, including IT Security
6
Experience For Managed Print Services Transition Manager Resume
- Experience in the Financial Services industry, directly or supporting a market/investment facing role
- Experience of agile project methodologies to engage with teams delivering new solutions globally
- Strong knowledge of IT functions, Global ITO Outsourcing, Self-motivated, able to work independently and reliably
- Ensure effective retiring of services that are deemed “end of life”
- Experience managing change projects/programs in complex environments within tight timeframes
- Experience working in service transition projects
- Experience working with the TIAA standard offer products and services or similar product offerings
- Experience working with FEMA or State and local emergency management agencies
- Experience leading Global transitions
7
Experience For Transition Manager East Coast Resume
- Good Foundation and understanding of Technology and IT operations
- A good understanding of ITIL principles and processes
- Experience in transitioning IT services into IT Operations
- Detail your experience in implementing strategies to improve employee engagement
- ITIL Service Transition Certificate. Strong understanding of ITIL principles
- Previous experience of working in a global business is essential
- Talented at juggling multiple priorities
- Relevant experience in IT Management, particularly in project or account delivery management or in like roles/businesses
- Project Management experience (PMI, Prince or PM@Siemens Certification)
8
Experience For Service & Transition Manager Resume
- Service Delivery background or experience
- Process and Procedure experience (development and implementation)
- One year of customer service, account management or client support experience
- IT/Telecom services project launch experience (3+ years)
- Previous experience of Transition/ Transformation projects
- Strong knowledge of PC, Microsoft Office, Microsoft Windows Microsoft Project, Microsoft Visio
- Experience with Retirement Products and/or relevant Project
9
Experience For High Value End To End Transition Manager Resume
- Previous relevant professional experience that incorporates detailed knowledge of Hedge Funds and their structures e.g. Prime Brokerage background
- Experience in some aspects of Fund Administration for Hedge Funds
- Transitions Management, Project Management, Relationship Management or Operations experience which includes project management
- 3 or more financial services experienced required
- A natural ability to build effective relationships and influence decisions
10
Experience For Client Transition Manager Resume
- Experience in transition execution in a captive and/or BPO environment
- Ability and experience, as well as track record to manage, and lead complex projects
- Commercial awareness and experience of budgetary management and financial control
- Certification in any technology - ITIL / process improvement experience
- Previous experience in a clinical research environment, typically gained over a number of years
List of Typical Skills For a Transition Manager Resume
1
Skills For Service Transition Manager Resume
- Strong presentation & communication skills across levels - confident and organized with the personality to challenge status quo & strong influencing skills
- Excellent communication, and collaboration skills including customer facing skills at all levels
- Good coordination skills in managing different assignments simultaneously
- Strong written / oral communication skills at all levels of Management within and outside of the department
- Excellent client relationship, communication and presentation skills required
- Outstanding teamworking, communication, leadership, and presentation skills
- Experience of supporting service transitions or services within large corporate organizations, including a good understanding of service acceptance processes
- Strong and demonstrable experience of working collaboratively with Global and Regional Stakeholders, including Outsourcing Partners
2
Skills For Senior Transition Manager Resume
- Strong and demonstrable experience of working collaboratively with global stakeholders, including outsourcing partners
- Strong Project / Program Management background - experience of running F&A outsourcing transitions
- Related work experience. (Client facing and experience working with Defined Benefit plans.)
- Demonstrated experience or understanding of the existing processes and technologies
- Customer service experience – experience of producing knowledge documents
3
Skills For Transition Manager P Resume
- Prior experience in managing medium to large transitions in “Applications” area
- Work experience in services transitioning experience with a large enterprise environment
- 7 – 10 years’ work experience in services transitioning experience with a large enterprise environment
- Collaborative consulting skills
- Experience of fast paced delivery environments with competing priorities
- Proven working experience as a project manager in the information technology sector
- MS Project, MS Office skills required
4
Skills For Transition Manager, Shanghai, Htsc-eaer, Corp Resume
- Consulting and working experience on preparation Business cases and SOW
- Monitoring the effectiveness of installations and making appropriate recommendations based on a formal analysis
- Experience in implementing/transitioning/launching large ITO outsourcing deals
- Experience in designing, developing, executing, and evaluating HSEEP exercises at the federal and state level
- Partner with India counterparts in publishing consolidated reports, developing playbook/SOPs and raising concerns related to Global Service Centers
- Experience in applying, managing and executing transition management
- Experience of working in a global organization preferably spanning infrastructure, applications and/or operational environments
- Experience in leading/managing medium / small sized teams across functions preferably within Run The Bank
- Experience transitioning improved services with underpinning infrastructure and tools based on ITIL principles
5
Skills For Senior Service Transition Manager Resume
- Experience of working within complex insourced or outsourced service support organisations and implementing new or changed service designs
- Experience of implementing changes in culture, then resulting in early engagement with the service design and transition phase
- To be accountable for ensuring any and all third party dependences for resolving groups are in place and effective
- Liaise with Application Support to evidence service readiness of a project delivery through status reporting and risk profiling & management
- Have three (3) years’ experience in successfully leading and managing large-scale, complex implementations or transitions
- Have five (5) years’ experience in successfully leading and managing large-scale, complex implementations or transitions
- Experience in leading programs and work streams in the outsourcing of functional processes
- Experience working with complex programmes of change involving multiple providers
- Experience working collaboratively with federal, local, and state emergency management agencies, including senior and elected officials
6
Skills For Managed Print Services Transition Manager Resume
- A passion for delivering an outstanding client experience
- Project management and/or management consulting experience
- Ensure that Dimension Data is prepared, configured and equipped to operate and support the client according to agreed Service Level Agreements
- Demonstrate a result-oriented attitude with the ability to adapt to changing business strategies in a dynamic and fast paced industry
- Service validation and testing
- Ensures Transition Management criteria are well understood and applied to all projects prior to making changes to the production environment
7
Skills For Transition Manager East Coast Resume
- Experience transitioning to a COCO facility with infrastructure and security constraints
- Experience in leading virtual, globally distributed teams; ability to create personal networks within a global organization
- Experience working with the TIAA standard offer products and services
- Experience managing internal/external client relationships
- Good understanding of Project and Change Management Processes and the Delivery Lifecycle
- Good understanding of risk, control and change management
- Experience of managing multiple complex Service projects or Transitions
- An excellent understanding of ITIL processes
8
Skills For Service & Transition Manager Resume
- A good level of commercial acumen when working with suppliers engaged in a contract environment
- Experience managing change projects/programs in complex environments within tight timeframes
- +3 years of experience with project management and preferably of global international transitions and/or outsourcing
- Experience of facilitating solutions with customers and suppliers
- Experience of working in an enterprise sized technology environment
- Tests and verifies validity of implemented technical solutions, providing feedback as appropriate to the service architecture group on problems and issues
- Pecific experience in services transitioning within a large enterprise environment
9
Skills For High Value End To End Transition Manager Resume
- Over 5 years of specific experience working with Change & Transition Management theory and methodologies in regional & global project delivery
- Drive continual improvement in the Client on-boarding experience
- Well-versed in financial analytical work; good understanding of budget creation and management
- Build and maintain strong partnerships with peers in sending entities, and GBS centers etc.
- Knowledge of PMO tools and experience in implementing project tools
- Good understanding of business processes (OTC, PTP)
- Experience in managing multi-functional Transitions, Migrations & change Management with internal and external stakeholders
10
Skills For Client Transition Manager Resume
- Meet strict deadlines. Ability to multitask and prioritize. Willingness and drive to move initiatives to completion
- Planning and executing the transfer of key information required for accepting, operating and supporting a solution deployed into a production environment
- Training - designing and developing transition management training plans
- Gathering, agreeing and managing acceptance criteria for support and operations
- Identifying, coordinating and tracking all service readiness activities
- Facilitating hiring and onboarding for local national and 3rd country national personnel at multiple OCONUS sites
List of Typical Responsibilities For a Transition Manager Resume
1
Responsibilities For Service Transition Manager Resume
- Strong attention to detail, good organisational skills with the ability to prioritise with changing situations
- Excellent math skills, analytical and problem-solving abilities, organizational skills, and attention to detail
- Proven experience in working effectively with internal and external service providers and across culturally diverse global teams
- Demonstrates strong organisational skills
- Strong problem solving skills with ability to be proactive, resourceful, and exercise sound judgment
- Excellent management/leadership skills
- Experience in required skills
- Strong Project Management skills for complex, time sensitive projects
2
Responsibilities For Senior Transition Manager Resume
- Demonstrated leadership, team focus and people management skills and the ability to work within targets and deadlines
- Good language skills in English, Dutch and French
- Strong leadership skills to lead and manage globally culturally diverse
- Extensive project and programme management skills and experience
- Good communication skills, people-oriented attitude, stress-resistance and patience
3
Responsibilities For Transition Manager P Resume
- Excellent interpersonal, verbal and written communication skills to drive tasks to completion
- Build and maintain effective interpersonal relationships, internally and externally and communicate effectively
- Strong Project / Program management skills in application management area
- Proven experience of managing a set portfolio of clients
- Collaborate with the Program Manager to effectively manage the transition concurrently with ongoing operations and missions
- Manages broadcast critical and other releases swiftly and with appropriate diligence, identify risk and escalating effectively where required
4
Responsibilities For Transition Manager, Shanghai, Htsc-eaer, Corp Resume
- Strong technical experience and knowledge in one of the following regions
- Demonstrated experience in project delivery
- Microsoft office skills (PowerPoint, Excel, Project, Visio)
- Prior experience on transformation (business / process / service)
- Demonstrated experience supporting large scale worldwide Federal Government contracts
- Personal and Interpersonal Skills: Including communication, influence and collaboration
5
Responsibilities For Senior Service Transition Manager Resume
- Related work experience which includes experience working with Defined Benefit plans
- Demonstrated extensive technical and operational experience with Sydney Opera House or similar environment
- Demonstrated experience in process improvement and redesign
- Strong ability to build rapport and solid relationships with stakeholders across all levels
- Understand, implement and operate effective Change Management to control and record the risks within transition programmes
- Demonstrate an ability to work under pressure with excellent attention to detail
- Keen to learn and develop new skills
- Adjust transition solutions based on new client requirements and effectively present these changes to internal and external stakeholders
- Project Management experience - 1 year of experience
6
Responsibilities For Managed Print Services Transition Manager Resume
- Lateral leadership skills
- Creating and maintaining a good working relationship with the impacted sites
- Setting priorities and providing daily direction to IRES transition team members
- Highly effective stakeholder management including consulting, influencing, facilitating and partnering
- Experience in a business management role, including updating management presentations, tracking costs and headcount, managing risk and controls, etc
- Experience in compiling and managing a budget
- Manage and assist in governing prioritisation across the front to back lifecycle of onboarding
7
Responsibilities For Transition Manager East Coast Resume
- Operate as part of a global Sourcing team
- Specific experience in services transitioning within a large enterprise environment
- Demonstrable experience in leading multi –country, diverse transition programs or projects
- Experience in a Service Management role including
- Build and maintain a strong working relationships with key internal and external stakeholders to Board Level
- Experience of project delivery in all aspects of the transition for the introduction of new / changing services
- Focus to reduce costs and streamline the process without adversely impacting the client experience
8
Responsibilities For Service & Transition Manager Resume
- Experience in managing clients
- Experience in leading SMEs through all stages of transition
- Experience working in a large scale IT department
- Knowledge and experience relating to Service Architecture / design / service management and ITSM toolsets
- Substantial experience working in IT financial services
- Experience managing at least 1 large IT global delivery or Application Outsourcing engagement in a large account or environment
9
Responsibilities For High Value End To End Transition Manager Resume
- Good understanding of application management services
- Coordinates and cooperates with central project team
- Experience with establishing and maintaining relationships with client stakeholders
- Experience supporting worldwide contracts greater than $50M
- Strong Knowledge of the financial markets, products and services, including TIAA-CREF products and services and/or plan out sources retirement services
- Solid understanding of project management, plan administration, plan design, plan provisions and product offerings very highly desired
- Experience in project management and leading bigger than 10 members
10
Responsibilities For Client Transition Manager Resume
- Ideally experiences in operational accounting in shared service centers
- Experience managing Public-Private Partnership contracts
- Have five (5) years’ experience in managing call/contact/service centers
- Have in-depth knowledge and experience delivering services to one or more Louisiana state administered programs or within another state
- Strong command of financing concepts, expense structures and administrative platform
- Experience in a ITIL process role particularly relating to service transition (or equivalent)
- Experience in facility management
- Practical experience of relevant ITIL Service Management lifecycle processes in relevant context – 5+ Years
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