Travel Operations Manager Resume Sample
Otilia Boyer
139 Brycen Ports,
Philadelphia,
PA
+1 (555) 582 3460
Work Experience
Travel & Expense Finance Operations Manager
01/2018
-
PRESENT
Houston, TX
- Strategic and creative thinker who challenges the status quo of corporate and entertainment travel programs to ensure Netflix's program delivers continuous innovation and a superior traveler experience
- Manage follow the sun travel experience and operations for each of Netflix’s travel verticals, Corporate, Production and Publicity, and by region Americas, EMEA and APAC. This includes but is not limited to staffing, daily/weekly status calls, online booking tools, process improvements, technology and mobile apps to support experience and operations
- Ensure travel program optimization including identifying the best portfolio fit, identify overlaps and gaps, compliance, performance against goals, savings analysis, opportunities, risks and traveler engagement in collaboration with Travel Services Group
- Hire, train, manage and mentor Netflix travel agent team including global scheduling
- Developing and managing travel agent training program in close collaboration with production, publicity and recruiting teams
- Develop and manage customer service requirements and SLAs with each travel vertical and region. Act as point of contact for collecting feedback and satisfaction for travelers and implementing findings
- Serve as a subject matter expert for production, special events, premieres and group travel arrangements
- Closely collaborate with Publicity and Production teams and the Strategic Sourcing & Procurement Manager on management and bookings of large group contracts for productions, special events, premieres, etc
- Key partner with Aviation team to ensure jets and charter usage is optimized and manage bookings process
Americas Travel & Expense Operations Manager
06/2014
-
07/2017
Chicago, IL
- Partner with Operations Analysts and Finance on travel billing, BTA and V-Pay cards, direct billing, bill back, etc. to ensure seamless traveler interface and appropriate account coding
- Work in close collaboration with Operations Analysts, Finance and FP&A global consolidated reporting, savings analysis, data integrations and ad hoc requests
- Manage total cost of ownership for Travel Operations
- Responsible for training and communication of travel program initiatives in close collaboration with Strategic Sourcing & Procurement Manager
- Manage traveler safety program with Risk Management, Security and Talent teams
- Manages “Managed Travel Program" for all company employees
- Ensures cost-effective domestic and international travel itineraries, lodgings, and car rentals
- Negotiates and interacts with vendors in the car, hotel and air industry
Travel & Events Operations Manager
02/2008
-
04/2014
Philadelphia, PA
- Communicates pertinent information to employees and researches outstanding issues
- Ensures the accurate compilation, analysis and reporting of travel data
- Responsible for adherence to cost control and effectiveness in respective business unit
- Manages company employees and is responsible for coordinating activities with on-site contractors or outsourced resources providing travel services
- Maintains a high level of morale within the travel group and, when possible, all Travel Department employees in order to increase employee retention, encourage excellent customer service, and enrich the quality and quantity of corporate and commercial travel counselors
- Handles the financial report from Travel and Transport
- Develops, modifies, and executes company travel policies and procedures, including SOP (Standard Operating Procedures) and other policies for the department
Education
University of Phoenix - San Antonio
2002 - 2007
Bachelor's Degree in Management
Professional Skills
- Good communicational and written skills
- Good management, time management and personal skills
- Experienced (7+ years) in working with high volume, high touch travel
- Experienced (5+ years) in working in a Travel Agency
- Experienced (7+ years) in working with high volume entertainment/production travel
- Resolve issues and escalations efficiently and effectively
- Partner effectively with AMS TMC program manager
How to write Travel Operations Manager Resume
Travel Operations Manager role is responsible for events, travel, reporting, security, recruiting, procurement, training, credit, finance, transportation.
To write great resume for travel operations manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Travel Operations Manager Resume
The section contact information is important in your travel operations manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Travel Operations Manager Resume
The section work experience is an essential part of your travel operations manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous travel operations manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular travel operations manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Travel Operations Manager resume experience can include:
- Compliance:Monitor, track and report compliance of Company policies, provide information on opportunities for cost savings to internal clients, implement regional processes, routines and metrics to improve traveler compliance and utilization of the Company’s Global Travel Program
- Overseeing the travel related operations and services to the clients before and during their travel
- Handling travel-related complaints and feedback from the customers and taking appropriate steps to rectify and improve them
- Assisting travelers with technical support for online booking tools, travel profile and agency portal issues
- Negotiating with hotels and airlines to assisting with group bookings and corporate credit card guarantees
- Managing the annual hotel sourcing process
Education on a Travel Operations Manager Resume
Make sure to make education a priority on your travel operations manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your travel operations manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Travel Operations Manager Resume
When listing skills on your travel operations manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical travel operations manager skills:
- Solid business ethics and integrity
- Providing all forms of travel trips and advises to the clients and deputing persons to assist them during their travel
- Providing their expertise and ideas for designing itineraries and pamphlets, and executing various new travel packages
- Coordinating and working along with the employees in providing customer-oriented services to the clients to meet their all travel needs
- Sourcing and managing hotel group blocks to avoid attrition penalties, for events like New Employee Onboarding
- Working knowledge and understanding of corporate travel programs
List of Typical Experience For a Travel Operations Manager Resume
1
Experience For Travel & Expense Finance Operations Manager Resume
- Monitoring KPI’s in cooperation with QM to ensure team delivers the required services and quality
- Build, hire and manage Americas Production Travel Service Representatives
- Manage and identify travel tools, technology and innovation needs for Production travel teams
- Closely collaborate with Studio Operations and Finance teams to facilitate selection and management of production vendors and management of data
- Knowledge of established production hubs (domestic and international) and the various tax incentive nuances per location
- Aware that the world of production is not a 9-5 job
2
Experience For Americas Travel & Expense Operations Manager Resume
- Build, hire and manage EMEA Travel Agents team
- Manage and identify travel tools, technology and innovation needs for the different teams
- Travel within Europe (and occasionally in the US) as required
- Build, hire and manage APAC Travel Agents team
- Travel within APAC (and occasionally in the US) as required
List of Typical Skills For a Travel Operations Manager Resume
1
Skills For Travel & Expense Finance Operations Manager Resume
- Developing monthly executive reporting packages
- Maintaining policy documentation and ensuring traveler compliance to such policy
- Developing and maintaining service levels with internal and external customers
- Becoming the expert on Talent Recruiting travel and help manage resources through seasonality
- Becoming the expert on Publicity/Press Junket dates, locations, upcoming events and shows and help manage resources through seasonality
- Sourcing and managing hotel group blocks to avoid attrition penalties
2
Skills For Americas Travel & Expense Operations Manager Resume
- Sourcing and managing hotel group contracts and blocks to avoid attrition penalties
- Achieving the business goal of the company
- Managing technical global program requirements
- Sourcing for hotel, extended stay providers, ground transportation providers
- Providing onsite event support and coordination, when needed
- Becoming the expert on production dates, locations and help manage resources through seasonality
- Providing onsite production support and coordination, when needed
- Staff scheduling, training, mentoring and support
3
Skills For Travel & Events Operations Manager Resume
- Travel Agents staff scheduling, training, mentoring and support
- Travel agent staff scheduling, training, mentoring and support
- Perform training and answer questions about the Corporate Online Booking Tool
- Be very familiar with the Corporate Online Booking Tool and perform training and answer questions as necessary
- Creation and maintaining of hotel rooming lists
4
Skills For Travel Operations Manager for Eurasia & Africa Resume
- Assist with billing, reconciliations, direct billing
- Comfortable working in a high-volume ever-changing environment
- Creation and management of ground transportation providers including car service, meet and greet and managing flow
- Able to apply business and management principles involved coordinating people and resources
- The opportunity to implement, manage and shape how travel is being done at the world’s largest beverage company
- Recommend key process improvements leveraging fact based analysis
- Drive cost saving opportunities where feasible
- Develop, implement and manage Extended Business Traveler program including passport, Visa, extended stay services
5
Skills For Eurasia Africa Travel Operations Manager Resume
- Assist regional teams as necessary while regional managers are being recruited and hired
- Knowledgeable in the nuances of working with high profile travelers in a thoughtful, solution-oriented manner
- Knowledgeable in the nuances of working with talent and reps in a thoughtful, solution-oriented manner
- Manage production agency and vendor relationships, including QBRs
- Assist with vendor selection and management and be the “boots on the ground” for sourcing efforts
- Interest in tourism and travel sector
6
Skills For Travel Operations Manager Resume
- This is a key role to ensure the business drives optimized performance and value from our suppliers and within our travel contracts
- Extensive knowledge of travel industry
- Build, hire and manage Corporate Travel Specialists team
- Occasionally book flights, ground transportation and hotels
- Manage day-to-day operational requirements
- Provide global leadership on various projects, programs and initiatives
- Establish and manage productive business relationships with select suppliers, stakeholders, team members, and colleagues
7
Skills For Travel & Expense Finance Operations Manager Resume
- Identify impactful areas of opportunity proactively
- Utilize various survey results to develop focused action plans
- Continuously benchmark Oracle’s performance against industry peers
- Continue to build upon and ensure a best in class global travel program, with an emphasis on North America
- Work independently with minimal management oversight
- Able to drive change management
- Led and participated in global virtual teams
- Process and tool oriented
- Flexible work schedule due to global time zone realities
8
Skills For Americas Travel & Expense Operations Manager Resume
- Management and coordination of airline point programs and corporate credit card programs
- Build, hire and manage Americas Corporate Travel Specialists team
- Collaborate with regional counterparts to ensure seamless global service for employees, candidates and extended business travelers
- Collaborate with other travel verticals and regions for the use of common vendors
- Manage global hotel RFP, partner with other regional travel teams, publicity and production travel teams
- Manage vendor relationships, conduct QBRs, promotional programs and other responsibilities as required
- Share and collaborate best in class methods and tools with other regional counterparts and travel teams
9
Skills For Travel & Events Operations Manager Resume
- Closely collaborate and partner with recruiting, mobility, employee service, benefits, workplace services, safety and security teams on cross functional travel initiatives
- Travel within the Americas as required
- Thorough, completes tasks and follows up
- Confident and able to express ideas thoughtfully and with passion
- Able to anticipate potential problems and knows when to ask for help
- Aware that the world of travel is not a 9-5 job
10
Skills For Travel Operations Manager for Eurasia & Africa Resume
- Able to manage multiple tasks simultaneously under deadlines and pressure
- Able to receive and give feedback
- Build, hire and manage Americas Publicity Travel Agents
- Manage and identify travel tools, technology and innovation needs for Americas Publicity teams
- Organized, organized, organized -- i.e. there’s a label on your label maker -- and meticulous about the details. Every single one of them
- Aware that the world of publicity is not a 9-5 job
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