Travel Program Manager Resume Sample
Kenton Brekke
56623 Allison Corner,
San Francisco,
CA
+1 (555) 646 4800
Work Experience
Travel Program Manager
10/2016
-
PRESENT
Dallas, TX
- Accounting to ensure accurate, complete, and timely processing of travel invoices as well as supporting employee expense reports’ issues
- Streamline and improve travel operations, travel expense reporting, and expense accounting close process. Today we have to query multiple sources to see accurate travel data. Our goal is turnkey reporting
- Improve user experience by
- Improving expense reporting UI, features and overall process
- Create and maintain useful internal travel webpage
- Work with our travel agency to improve experience
- Meet with frequent travelers to identify issues and fix them
- Manage administration of expense reporting and corporate card program
- Develop and analyze reports designed to improve operational capabilities for global travel & expense operations
Corporate Travel Program Manager
12/2010
-
06/2016
New York, NY
- Pursue cost-savings strategies that align with Netflix's corporate culture
- Continuously improve travel experience based on feedback from internal stakeholders
- Act as primary point of contact for all corporate travel questions
- Take take large quantities of data and simplify it into meaningful, actionable information
- Create in-house travel program
- Negotiate vendor agreements with local and global hotels for the “best rates.”
- Identify and engage vendors that best match employee preferences
General Services & Travel Program Manager
02/2006
-
07/2010
New York, NY
- Develop communication and training material as needed
- Develop customer/employee interest and satisfaction surveys
- Manage relationship with vendors that provide customer/employee travel options
- Managing existing travel relationships
- Partner with Egencia to develop metrics that measure customer satisfaction
- Develop and Implement Monthly Metrics and Dashboards
- Design and collaborate with technical resources
- Projects for Productions and Marketing
Education
Langston University
2000 - 2005
Bachelor's Degree in Business
Professional Skills
- Excellent communication skills including writing, speaking, instructional
- Listen carefully to colleagues and stakeholders; use strong consensus building and facilitation skills to achieve successful project outcomes
- Proven sales experience
- Proven sales experience
- Organizational, analytical, and problem-solving skills related to travel logistics
- Working efficiently, managing multiple priorities and meeting tight deadlines with minimal supervision
- Experience driving successful initiatives by influencing without authority
How to write Travel Program Manager Resume
Travel Program Manager role is responsible for facilitation, events, training, security, contracts, reporting, design, travel, building, transportation.
To write great resume for travel program manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Travel Program Manager Resume
The section contact information is important in your travel program manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Travel Program Manager Resume
The section work experience is an essential part of your travel program manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous travel program manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular travel program manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Travel Program Manager resume experience can include:
- Strategic and tactical capability to develop recommendations and implement process and system improvements for high-level projects with Netflix’s Production and Marketing teams
- Experience working directly on corporate travel program strategy development or program enhancement
- Experience negotiating contracts with hotel, airline, and rental car vendors
- Able to demonstrate cross functional leadership and collaboration
- Holding teams accountable to SOWs, including tracking costs and optimizing execution
- Working as a team player while maintaining objectivity and impartiality
Education on a Travel Program Manager Resume
Make sure to make education a priority on your travel program manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your travel program manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Travel Program Manager Resume
When listing skills on your travel program manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical travel program manager skills:
- Cultural sensitivity and ability to effectively manage and work in a virtual environment
- Sourcing process experience
- Demonstrated success at being highly service oriented, creative, and flexible
- Concur related booking tool experience
- Strong leadership and business intelligence
- Experience within the Travel / Meetings arena
List of Typical Skills For a Travel Program Manager Resume
1
Skills For Corporate Travel Program Manager Resume
- Analyzing travel expenditures and faculty/staff needs to determine opportunities for adding or eliminating supplier contracts
- Partnering with the training coordinator to develop training programs on travel policies, processes, and tools
- Monitoring performance of supplier contracts to ensure supplier meets pricing and service requirements
- Collaborating proactively with faculty, staff, and students to understand travel needs and opportunities
- Working with the travel oversight group to provide support related to travel logistics, travel data, and relationships with travel suppliers
2
Skills For Travel Program Manager West Coast Resume
- Partnering with the Office of Risk Management on risk related aspects of travel policies, procedures, and supplier
- Building out travel industry benchmarks catered to Hootsuite’s business needs
- Reporting and Analytics on event metrics visibility for Estaff / stakeholders
- Travel industry knowledge, including implementing cross-functional initiatives, setting goals, developing action plans, and owning the end-to-end processes
- Deep understanding of the travel industry including policies, processes, tools, and best practices
- Capacity to balance strategic thinking and planning with tactical implementation and execution
- Out-of-box thinking and emergency/crisis management (as needed, ie global threats, etc)
- Manage multiple tasks simultaneously adhering to strict deadlines
- Work across the team to ensure delivery of key strategic and tactical projects (currently 63 projects are being managed by our PMO)
3
Skills For General Services & Travel Program Manager Resume
- Act as lead for travel policy escalations- Work with Execs/Admins/Compliance and IA on clarifying Policy questions and positions
- Research, develop, and advise management of US cost saving initiatives
- Conduct employee training and present travel guides and policies, data analysis and recommendations to management
- Develop, maintain, and administer Global Travel Policy allowing for cultural and regional differences with cross functional coordination as needed
- L training/seminars for travelers and travel arrangers
- Project Management tool expertise
- Trade associations (ACTE / GBTA)
4
Skills For Travel Program Manager Resume
- Provide project management and implementation for multi-national, regional or local business travel agreements to pre-approved budgets as established for the identified client portfolio; monitor scope creep, contract renewal dates and financial triggers, while insuring that CWT receives cost recovery on all services
- Conduct regular diagnostic of each client’s travel program to assess the maturity of the client’s program and identify opportunities for improvement
- Develop and execute a travel management business plan by client detailing objectives, strategies and measurable goals
- Drive consistency and optimization of national, regional or global travel program
- Ensure consistent, efficient and cost effective delivery of program management products and services to clients in all countries in the region, identifying gaps and proactively resolving discrepancies
- Prepare and deliver seminars, one-on-one’s and other methods of education in order to modify client behaviour to ensure travel management compliance
- Develop and maintain multi-level client relationships and provide excellent customer service and support for clients in various time zones, communicating by phone, email and in person as necessary
- Provide, in a format agreed with the client, formal analysis, commentary and recommendations on client’s regional travel expenditure using the Management Information tools provided by CWT
5
Skills For Corporate Travel Program Manager Resume
- Monitor and report on client specific KPI’s at intervals determined by the client
- Leading the continuous improvement of the program, including enhancing services, supporting group travel, evaluating and introducing new travel tools and partnerships where appropriate, and effectively communicating program services and benefits
- Developing and supporting an infrastructure that facilitates the university's unique group travel needs for faculty and students, including a highly flexible environment that supports educational objectives while maintaining a critical focus on traveler safety and security
- Knowledge of travel industry technology
- Experience in successfully managing complex projects and programs which include external suppliers through the full project lifecycle, from conception through rollout and ongoing support
6
Skills For Travel Program Manager West Coast Resume
- Ongoing RACID and sub team meetings
- Ly in person meetings
- Track and monitor predefined business metrics, scorecards and dashboards for compliance, BPO and operations teams
- Proactive engagement and a focus on continuous improvement
- Google products, Excel, Zendesk and Wrike
7
Skills For General Services & Travel Program Manager Resume
- The main responsibility of the role is to analyze, manage and execute the travel plans and arrangements smoothly, within Policy and budget
- Analysis of US travel costs and expense to achieve cost savings
- Research, negotiate, and secure rates with airlines, car rental companies, and hotels Serve as lead point of contact for travel-related issues for Mellanox employees, visitors; assist employees with travel-related issues or concerns
- Review and ensure all related contracts are followed
- Manage special projects and assignments as directed, specifically yearly Sales Conference event flights, transportation and other aspects if required
8
Skills For Travel Program Manager Resume
- Optimize Travel Management Company (“TMC”)
- Increase online adoption rate
- Travel Management Company management (TMC) including program management, review, and analysis including all operational issues, SLA’s, management reporting systems, and adherence to policy
- Provide monthly and quarterly QBR reports for corporate travel expenditures against budgets and forecasts
- Develop strong internal working relationships with all departments especially Finance, Marketing, Sales, Purchasing, Executive Admins, IT and International locations
- Design and implement new travel programs
9
Skills For Corporate Travel Program Manager Resume
- Contract negotiation; account-based programs; budget development; expense tracking; ancillary program management; team communication; website coordination; creative services coordination and post-event analysis
- Related Contracts experience
- Additional responsibilities as required for special projects, services and events
- Monthly Skype meetings
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