Travel Team Leader Resume Sample
Annetta Zulauf
6474 Anais Burgs,
Boston,
MA
+1 (555) 948 8378
Work Experience
Travel Team Leader
10/2015
-
PRESENT
San Francisco, CA
- Achieving monitoring and coaching targets within your team, along with providing feedback to team members
- Driving performance to achieve specific targets and service levels
- Managing the resource to meet business requirements
- Relevant experience with the improvement of processes and procedures in the business travel process within a GDS environment including metrics and KPI’s
- Microsoft word, Excel, Outlook & Access and have the ability to learn new software packages
- Review/analyse statistics as required, problem solving adapting to the ever changing environment and reacting quickly to meet challenges
- Plan strategically for department, constantly reviewing processes and implementing/driving efficiencies
Business Travel Team Leader
05/2009
-
06/2015
Chicago, IL
- Sound people skills and the ability to adapt oneself for all types of customers and all levels within the organisation
- Building relationships within cross departmental teams and at all levels
- Coaching, mentoring and staff retention
- Presentation skills and delivery to all levels
- KPI and Metric reporting to senior leadership team
- Development and Maintenance of Access Databases preferable (VBA)
- ISO Standard compliance experience beneficial
Education
Upper Iowa University
2005 - 2009
Engineer's Degree in Management
Professional Skills
- Administer performance figures and manage real time issues to ensure travelers’ calls and emails are met in line with service level agreements; manage TSF/ESF on a daily basis, manage resources in an effective way
- Excellent prioritisation and planning skills
- Responsible for departmental recruitment Identifying any skills gaps in the organisation and undertaking a recruitment programme to support this
- Exceptional team leading skills
- Managing budgets and costs effectively in respect of the planning process and ongoing COS within the department
- Driving experience is essential
- Liaising with and supporting other teams such as Sales, Support, CAMs to ensure good communication between departments
How to write Travel Team Leader Resume
Travel Team Leader role is responsible for travel, reporting, planning, wireless, training, software, english, leadership, engineering, accounting.
To write great resume for travel team leader job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Travel Team Leader Resume
The section contact information is important in your travel team leader resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Travel Team Leader Resume
The section work experience is an essential part of your travel team leader resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous travel team leader responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular travel team leader position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Travel Team Leader resume experience can include:
- Dealing with client feedback in a calm and professional manner
- Dealing with VIP clients
- Review of processes, working practices and regular reports, utilising Business Systems (FBS) in order to drive change and deliver results
- Electrical Engineering qualifications beneficial (in line with IET, JIB & NHSS requirements)
- Drive and passion for achieving results
- Pro-active problem solver - independently drawing on own/ other’s expertise
Education on a Travel Team Leader Resume
Make sure to make education a priority on your travel team leader resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your travel team leader experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Travel Team Leader Resume
When listing skills on your travel team leader resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical travel team leader skills:
- Evidence of call monitoring and coaching
- Monitoring team workload and performance and ensuring a high level of service is provided
- Motivating and supporting your team
- Supporting the Branch Manager
- Driving operational service, quality and efficiencies
- Monitoring policy adherence and quality control
List of Typical Skills For a Travel Team Leader Resume
1
Skills For Business Travel Team Leader Resume
- Standard office working hours (no shifts or weekend work)
- Up to 45 day annual leave entitlement (including statutory holidays and annual leave exchange option)
- The opportunity to influence and manage change directly within our dynamic and ambitious independent travel management company
- Parent company with global scope (non-travel industry), affording comprehensive benefits package and corporate perks scheme (e.g. pension contribution, retail discounts)
- Client with complex travel programme requirement and un-tapped potential beyond UK market
- Travel industry benefits – supplier discounts, overseas conferences and family trip opportunities
- Customer service based culture (non-sales)
2
Skills For Travel Team Leader Resume
- Responsibility for managing the day to day activity of the teams including (but not limited to) preparing and performing appraisals, disciplinary hearings and 1-2-1s
- Acting as a liaison to management and departmentally to provide reporting of metrics and performance, escalation and resolution and ensure aligned with business and departmental objectives
- Responsible for overall welfare of the teams, providing a leadership support function to teams and motivating staff to achieve
- To meet departmental KPI’s consistently using Daily Management to set and meet targets and SLA’s
- Implementation of any new policies and procedures relating operational needs and process delivery
3
Skills For Business Travel Team Leader Resume
- Production and review of processes, working practices and regular reports
- Management of projects as and when required and account management of any allocated customers
- HEA NHSS8 knowledge beneficial
- Travel system knowledge
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