Underwriting Supervisor Resume Sample
Rose Hickle
856 Rau Divide,
Boston,
MA
+1 (555) 960 6121
Work Experience
Underwriting Supervisor
02/2016
-
PRESENT
Detroit, MI
- Responsible for the efficient management of daily workflow for the assigned pipeline to ensure tasks are being completed; daily volume is completed within all SLA metrics; load leveling when necessary
- Collaborate with other Team supervisors to ensure common goals are reached and conflicts resolved collectively and expeditiously
- Provide clear and prompt communications on credit related policies, requirements and performance expectations thru routine staff meetings
- Provide review and second signature for staff underwriters; Perform random audits to ensure loans are being approved within approved levels of authority
- Interact daily with the MLO’s, Regional Sales Manager and National Sales Manager as well as LOB Sr. Management
- Provide support to Mortgage Loan Officers in answering questions, resolving problems and assisting as needed in qualifying loans
- Be SME [Subject Matter Expert] for all department procedures, functions and credit issues
- Monitor all departmental processes, procedures and output to guarantee exceptional customer service
- Assist Underwriting Manager to ensure there are no Matters Requiring Attention [MRA’s] and Interim Review Memorandums [IRM’s]
Mortgage Underwriting Supervisor
09/2012
-
10/2015
Detroit, MI
- Underwrite confidential employee loans; high profile rush loans,
- Act as back-up for the KBM Underwriting Manager in their absence
- Coordinate with other team supervisor on the implementation of the “underwriting help desk” coverage on a rational basis
- Ensures compliance with the Bank’s credit policies. Exhibits good judgment and ensures accurate and balanced loan presentations
- Carry out responsibilities in accordance with LDW’s policies; including training, coaching, motivating, planning, assigning, directing work and monitoring performance
- Respond to all inquiries in a timely manner as established by company SLA’s
- Act as a role model of the company’s values, acting in an ethical and professional manner in all respects
- Commercial underwriting experience
- Effectively manage a book of business
Government Underwriting Supervisor
11/2005
-
05/2012
New York, NY
- Proficient in evaluating agencies for new business potential
- Thorough understanding of underwriting policy and procedures
- Thorough understanding of the insurance industry and organizational relationships of the company
- Ability and desire to learn and effectively use computer based underwriting systems to manage workflow
- Strong knowledge of forms and commercial insurance coverages
- Expertise is specialized subject matter
- Experience in specialty product lines
Education
Strayer University - Arlington Campus
2000 - 2005
Bachelor's Degree in Accounting
Professional Skills
- General education background equivalent to full course of study at college level, successful completion of IIA and suggested continuation in AIU or CPCU course of study
- Strong analytical, communication, decision-making, problem-solving, planning, organization, leadership and interpersonal skills
- Effectively manage the underwriting workflow and understand and follow the task process flow while effectively managing the Underwriting queue
- Effective leadership skills with a sound influence in dealing with challenging situations
- Advanced working knowledge of computer programs, including Word, Excel, Outlook, and internet research skills
- Prior supervisory or team lead experience in mortgage banking
- Work with underwriting team members to improve technical customer service skills on a daily basis
How to write Underwriting Supervisor Resume
Underwriting Supervisor role is responsible for leadership, research, credit, finance, training, compensation, reporting, insurance, travel, automation.
To write great resume for underwriting supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Underwriting Supervisor Resume
The section contact information is important in your underwriting supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Underwriting Supervisor Resume
The section work experience is an essential part of your underwriting supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous underwriting supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular underwriting supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Underwriting Supervisor resume experience can include:
- Conduct or contribute to Development Reviews and engage direct reports in developmental and skill building opportunities
- Excellent working rapport with producer community
- Serve as point of contact for exceptions with assisting guidance from Underwriting Manager (agents, sups, TSM, Pricing, Marketing, Etc.)
- Significant involvement with underwriting and processing of new business and renewals, including providing input into product decisions and procedures
- Balance multiple inquiries and competing demands utilizing a positive coaching approach with employees
- Analyze performance to insure PHH is meeting acceptable turn around requirements and anticipate staffing constraints to meet objectives
Education on an Underwriting Supervisor Resume
Make sure to make education a priority on your underwriting supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your underwriting supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Underwriting Supervisor Resume
When listing skills on your underwriting supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical underwriting supervisor skills:
- Effectively lead a team of 12 or more employees
- Prior Excess & Surplus underwriting experience
- Able to effectively motivate others
- Has experience reviewing Conventional Loans, has obtained FHA DE (Direct Endorsed) Underwriting authority and has VA credit underwriting and VA LAPP authority
- Three years of frontline Underwriting experience in the Mortgage Industry
- Underwriting management, supervisory, or team lead experience
List of Typical Experience For an Underwriting Supervisor Resume
1
Experience For Uhnw Underwriting Supervisor Resume
- Supervises, coordinates, and monitors activities and results of an underwriting team to obtain and ensure accurate, quality work while at the same time maintaining high production standards
- Schedules, priorities and distributes workflow of unit to ensure work is done in a timely fashion and all deadlines are met
- P & C underwriting experience
- Participates in annual agent reviews with Pricing and Marketing. Assist the TSMs with Agency audits
- Arbitrate problems between agents, insured’s, or other departments
- Agency Management/Marketing. Coordinate and assist in customer/agency relations including agency review and implementation of action. Assist in identification of new production sources
- Broad knowledge of insurance coverages and marketplace
2
Experience For Mortgage Underwriting Supervisor Resume
- Able to travel to promote products and service
- Promote a positive image and develop productive relationships with agents
- Make decisions on the most complex business risk within given authority levels
- Train and mentors Processing and Phone teams as new and/or revised procedures are implemented, and train and mentors less experienced staff/personnel and/or Territory Sales Managers (TSMs) and agents
- Identifies strategic opportunities for growth by analyzing current procedures and guidelines
- Document and communicate underwriting guidelines, philosophies, and decisions with Pricing, Marketing, Compliance, etc. as well as generate ideas & facilitate automation for the Commercial product
- Develop and analyze both internal and external data in order to provide key input to Pricing and Marketing by analyzing the quality of agents’ business through profile reviews, audits, and ongoing communication with Pricing, Marketing, and PS&S
3
Experience For Commercial Lines Underwriting Supervisor Resume
- Lead determination of actions needed for agent rehabilitation
- Develop and maintain performance standards and tools used to perform underwriting audits, using file reviews (conducted by themselves or others) to ensure adherence with underwriting guidelines and direction
- Prepare reports for various channels and departments and participate in meetings as necessary
- Possess a significant knowledge of state and federal laws and regulations applicable to the use of commercial vehicles and act a subject matter expert for both agents and underwriters
- Supervises, coordinates, and monitors activities of an underwriting unit to obtain and ensure accurate, quality work while at the same time maintaining high production standards
- Provides guidance to agents and policyholders and provides technical guidance and expertise to underwriters. Acts as a liaison with other supervisors or branches with whom their unit interacts
- P & C underwriting experience
4
Experience For Government Underwriting Supervisor Resume
- Develops and monitors management reports
- Serves as the direct report for Underwriters within the department. Assists these employees with the daily tasks and questions concerning specific loan applications and loan programs
- Responsible for the training of the Underwriters
- Performs yearly reviews. Sets goals and performance objectives of each direct report
- Special Projects work
- Upervisory
- CPCU or CIC
- Team management/coaching/training. Review and sign off on file referrals for underwriting staff. Coordinate and assist in production, underwriting, training and workflow for all team members. Exercise underwriting authority and establish underwriting authorities for team members. Coordinate maintenance of rates, rules and forms, including gathering and analyzing information
- Monitor underwriting quality, performance and team results, and report them to Underwriting Manager. Develop and implement actions when required. Evaluate, develop and administer annual performance appraisals. Make salary recommendations, including annual operating plan. Monitor team performance, document and discuss performance- related issues as necessary
List of Typical Skills For an Underwriting Supervisor Resume
1
Skills For Uhnw Underwriting Supervisor Resume
- Supervises work of unit personnel in problem resolution, assessing risks, reviewing new applications, policy changes, reinstatements, cancellations, non-renewals, recommendations, inspection results, process improvement and policy billing plan management
- Assigns and monitors unit's workload assignments and complete regular audits to maintain quality, productivity, accuracy and compliance with Company policies and guidelines
- Performs various personnel functions for supervised group including hiring, performance appraisals, salary reviews, recommendations for promotion and disciplinary action
- Personal Lines and Commercial Lines Underwriting Experience
- Experience in the insurance industry
2
Skills For Mortgage Underwriting Supervisor Resume
- Direct submission flow and ensure effective efficient work processes are in effect
- One to three years previous supervisory experience desired
- Directs training of unit regarding marginally acceptable risks when consulted by unit personnel and agents
- Reviews Company reports to determine if underwriting practices are achieving goals and to initiate or suggest appropriate action if necessary
- Represents Underwriting at Company or industry meetings, agent schools and possibly court proceedings requiring an expert witness
- Plans and organizes travel activities in accordance with Company policies and procedures, including approving expense reports
- Ensure high staff productivity, quality and morale through training, coaching and leadership
3
Skills For Commercial Lines Underwriting Supervisor Resume
- Act as the primary point of contact for the Underwriting team with our third party customers providing regular business updates and loan details
- Coordinates information gathering, assignment of agency reviews and follow-up to support business improvement goals
- Budgets annual unit operating expense
- Lift and move file boxes weighing up to 25 lbs
- Builds ongoing relationships with internal/external customers and other parties
- Maintains a comprehensive knowledge of Residential Mortgage Credit and Collateral Underwriting
- Provides supportive feedback in a manner that helps foster a positive work environment while leading the team towards a common goal
- Maintains a comprehensive knowledge or Residential Mortgage Credit and Collateral Underwriting
- Avoid unsalable loans by finding alternative solutions that still meet the customer’s needs
4
Skills For Government Underwriting Supervisor Resume
- Disseminate information to team regarding company initiatives, investor updates, process changes, goals and performance
- Identify, recommend and drive all necessary training enhancements to ensure all investor guidelines are consistently met
- Interact with Operations Fulfillment and other internal departments (Closing, HR, IT, etc) as necessary for project implementation and problem resolution
- Meet and exceed daily, weekly and monthly standards for the team including productivity levels, quality and turn time
- Provide technical expertise and direction to team, serves as a critical point of escalation in all aspects of Underwriting
- Interview and hiring of new underwriters as needed
- Approve authorizations and binders exceeding underwriters’ authority
- Oversee agency management for assigned territory; manage specific producer relationship issues concerning service
5
Skills For MB Collateral Underwriting Supervisor Resume
- Develops and utilizes management reports to assist in monitoring team and individual underwriter results
- Testifies in court and/or participates in the taking of depositions as needed on claims or coverage issues
- Participates in state pricing reviews
- Work collaboratively with the Marketing Department and Commercial Product Managers and Analysts to accomplish growth and profit objectives
- Diffuses, negotiates and resolves complaints from customers, agents and employees
- Communicates procedural and regulatory changes to employees and agents
6
Skills For Home Equity Underwriting Supervisor Resume
- Reviews large risks and secures reinsurance when needed
- Serves on Company and Department committees and special projects as assigned
- Participates in research of computer related problems and inspection related issues
- The position requires compliance with the S.A.F.E. Mortgage Act and state licensing requirements. Licensing requirements can include, but are not limited to satisfactory completion of background checks, fingerprinting, credit reports, testing and continuing education. This is in addition to what the company requires upon hire
- Supervises a team of underwriters and/or underwriting analysts. Provides mentoring, training, advising and assistance to their team during the underwriting process
- Supervises and serves as a point of escalation to staff in performing underwriting responsibilities. Oversees work product quality of team, including satisfying portfolio metrics as applicable. Manages workflow of the team
- Ensures compliance with all external regulatory requirements and internal policies/procedures. Provides recommendations for process improvement and participates in special initiatives
7
Skills For Mortgage Banking Collateral Underwriting Supervisor Resume
- Experience managing staff
- Three years of Underwriting, Quality Control or equivalent experience in the Mortgage Industry is required
- Five to seven years of mortgage underwriting operations experience
- Management experience in a credit/financial review environment
- Provides excellent customer service to internal business partners and external customers
- Coaches and develops direct reports. Leads team's performance, training, hiring and development
- VA P&C License to be obtained within 60 days to 90 days
- Subject matter expert with regard to specialized systems and processes
8
Skills For Consumer Underwriting Supervisor Resume
- Follows and implements detailed procedures and ensures accuracy in documentation and data
- Leads by example; fosters commitment and team spirit; undaunted by change and able to see the big picture
- Exercises discipline and resolves conflict fairly and constructively
- Leads by example; fosters commitment and team spirit; undaunted by change and able to see the bi picture
- Addresses, reviews and resolves internal and external party issues/complaints
- Develops innovative ideas in order to improve operations and procedures
9
Skills For Mtg Underwriting Supervisor Resume
- Participate in special projects for process improvements
- Provide input to Senior Leadership for process improvements, system enhancements and personnel changes
- Review and correct loan deficiencies identified by Investors or Quality Control
- Participate and present pertinent information to our third party clients
- Monitor team performance from a production and quality perspective to uphold the Firm’s requirements and core values
10
Skills For BLC Underwriting Supervisor Resume
- Work with members of the client’s inner circle to advance their loan transaction – i.e. business managers, family office, CPA and others as required
- Conduct regular meetings with team members to review corporate announcements and investor guidelines
- Monitor individual performer results to evaluate employee performance and training opportunities. Provide relevant feedback, tools, and plan for improvement where necessary
- Assist in the performance evaluations of underwriters
- Manage assigned territory for new business and renewals
- Travel to agents as needed
- Travel locally, with occasional overnight travel
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