Unified Communications Engineer Resume Sample
Clair Stroman
79745 Etha Street,
New York,
NY
+1 (555) 347 5214
Work Experience
Senior Unified Communications Engineer
04/2016
-
PRESENT
San Francisco, CA
- Constant application of knowledge of IP based Telephony environments, Unified communications systems and associated tools in all facets of infrastructure engineering
- Create designs based on solid engineering principles and have the ability to incorporate both local and enterprise requirements into the designs produced
- Develop and modify communications and network solutions within existing client environments
- Create project documentation, including design, build and operations guides
- Conduct and oversee systems and component integration testing and user acceptance testing
- Develop and execute change management strategy to accompany solution, including creation of tools, processes and documentation
- Use and manage offshore resources, and occasionally manage project components and junior-level resources
Unified Communications Engineer
11/2010
-
01/2016
San Francisco, CA
- Help develop supporting business cases for new technologies and initiatives to communicate business benefits to senior management and across functions
- Sustain on-going knowledge of IT industry trends to assess impact for future strategies
- Participate in the development of technology vision and 3-5 year roadmap
- Provide assessment of new opportunities and their estimated cost, creating input into IT Annual Operating Plan
- Lead various global initiatives as required through projects, day to day support or ad-hoc requests
- Analyze business processes and think creatively about how to optimize these processes through the use of technology
- Mentors less experienced team members officially and unofficially
Avaya Unified Communications Engineer
10/2007
-
10/2010
Chicago, IL
- Able to stretch outside of the unified communications discipline and contribute to broader technology initiatives
- Develop supporting business cases for new technologies and initiatives to communicate business benefits to senior management and across functions. Create inspirational presentations to communicate benefits
- Cisco IOS Voice Gateways and Gatekeepers
- SIP, SCCP, MGCP
- Familiar in how to read logs/traces from CUCM
- Tier 3 troubleshooting expertise
- Gateway knowledge: configuration, administration, and troubleshooting
- Experience in Unified Communications, VoIP field or any combination of education and experience that would provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications
Education
Warren National University
2002 - 2007
Engineer's Degree in Computer Science
Professional Skills
- Strong interpersonal skills, written and verbal communication skills to effectively communicate with people of various technical backgrounds
- Strong analytical skills, problem solving and troubleshooting skills
- Demonstrated consulting skills and customer facing experience
- Strong management and organizational skills as to independently handle conflicting priorities to meet organizational service levels and business requirements
- Strong troubleshooting skills and a basic understanding of core networking technologies; knowledge of basic routing and switching
- Strong troubleshooting skills and a detailed understanding of core networking technologies
- Good troubleshooting skills; experience working in a multi-vendor environment
How to write Unified Communications Engineer Resume
Unified Communications Engineer role is responsible for troubleshooting, customer, analytical, education, technical, routing, presentation, leadership, switching, networking.
To write great resume for unified communications engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Unified Communications Engineer Resume
The section contact information is important in your unified communications engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Unified Communications Engineer Resume
The section work experience is an essential part of your unified communications engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous unified communications engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular unified communications engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Unified Communications Engineer resume experience can include:
- Strong analytical skills, interpersonal, reasoning and problem solving skills required
- Solid troubleshooting skills and ability to understand complex relationships between components of multi-tiered applications
- Strong written and verbal communication skills for reporting updates up to Global IT CIO level
- Demonstrate verbal and written communications skills
- Intermediate physical communication troubleshooting skills using cabling and signaling analyzer, packet capture and analysis
- Experience Unified Communications (UC) engineering experience; this client is currently running version 11 right now
Education on an Unified Communications Engineer Resume
Make sure to make education a priority on your unified communications engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your unified communications engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Unified Communications Engineer Resume
When listing skills on your unified communications engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical unified communications engineer skills:
- Excellent written, verbal, presentation, and negotiating skills
- Excellent problem solving and analytic skills to isolate problems, recommend solutions and implementation of solutions
- Strong critical thinking skills to troubleshoot information systems problems and negotiate, coordinate and implement arrangements for repairs
- Excellent people skills with the ability to handle stressful personnel situations
- Excellent computer skills are necessary in Word, Excel, Presentation, Project, and Visio
- Superior customer experience skills
List of Typical Experience For an Unified Communications Engineer Resume
1
Experience For Senior Unified Communications Engineer Resume
- A self-starter with strong problem-solving skills
- Strong analytical skills, dedication, attention to detail and ability to excel under pressure
- Communicate effectively at all levels of organization, demonstrating a willingness to listen and respond appropriately
- Runs advanced show commands and demonstrates a solid understanding of PRIs, FXS ports, and dial peers
- Demonstrated experience working with minimal direct supervision
- Solid experience on Video Infrastructure: Cisco TMS, VCS-e/VCS-c, Telepresence Server, Cisco Unified Communications Manager/Call Manager
- Passion to learn new technologies and develop additional skills
- Advanced LAN and WAN QoS Knowledge Project Management skills
- Professional experience of direct unified communications experience – IP telephony, video teleconferencing, instant messaging, presence
2
Experience For Cisco Unified Communications Engineer Resume
- Prior experience (8-10 years) working as a Voice Support/Specialist/Engineer
- Customer focused and have outstanding customer relationship skills
- Self-Starter with demonstrated experience of supporting large VoIP LAN/WAN environments
- Proven design and deployment experience with Skype for Business and/or O365
- Experience designing, deploying and maintaining call recording environments
- Experience administering, engineering and supporting ACME Packet session border controllers >
- Experience administering, engineering and supporting Cisco voice gateways
3
Experience For Specialist Unified Communications Engineer Resume
- Voice and Networking experience to include VoIP and traditional routing and switching platforms
- Knowledge of and experience with Session Initiation Protocol (SIP) Trunking, including carrier-based SIP service
- · At least 2 years’ experience supporting Unified Communication platforms including Microsoft Skype For Business and Avaya
- Cisco Call Manager and Unity Connection experience or equivalent vocational or accredited education focusing on networking and VoIP
- Skilled in customer service, requirements gathering, and data analysis
- Knowledge of IT infrastructure, applications, end-user and mobile devices, good understanding of technology trends
- At least five (5) years of related experience in Unified Communications and video conferencing
4
Experience For Lead Unified Communications Engineer Resume
- Experience with supporting large scale network enterprise
- Work experience in Unified Communications
- Experience with Cisco video infrastructure systems. (VCS, TMS, TCS, TPS)
- Experience with Cisco route/switch and or Cisco data center products
- Experience with deployment of Cisco voice gateways (SIP, H.323)
- Global voice systems deployment and maintenance experience
- Proven ability to implement complex voice/video designs
- VMware knowledge and experience
5
Experience For Associate Unified Communications Engineer Resume
- Experience with current Cisco Prime Collaboration suite
- Enterprise UC rollout experience
- Experience within a Unified Communications role
- At least three (3) years of experience with VTC TMS, and WebEX
- Experience with VTC, IM or chat, and VoIP
- Experience implementing and maintaining Unified Communications and Voice over IP in secure computing environments
- Strong ability to use solution-oriented approach towards problem resolution
- Highly self-motivated, directed and strong customer service orientated
- Experience administrating, supporting, troubleshooting, problem isolation and deploying Session Border Controllers
6
Experience For Senior Cisco Unified Communications Engineer Resume
- Experience with planning, directing, and managing complex IT projects from an engineering context of a nature similar in size and scope
- Current and demonstrated understanding of the business processes / constraints including the ability to anticipate and plan for changing needs
- Experience supporting, troubleshooting, problem isolation and deploying Cisco Call Manager and soft phone services
- Experience supporting routing and LAN/WAN knowledge including BGP/OSPF/EIGRP, MPLS/VRF and QoS
- Experience with isolating and resolving complex problems utilizing appropriate diagnostic tools
- Experience working with Global Carriers, tracking and/or escalating to meet vendor SLAs
- Solid background in TCP/IP networking and troubleshooting in a Microsoft Windows networking environment
- Significant experience working with the following technologies, as related to Lync telephony implementations
- Proven ability in developing client relationships and internal cross functional team working relationships
7
Experience For Principal Unified Communications Engineer Resume
- Experience with real time applications, including voice, video, and streaming media
- Experience with engineering and architecting enterprise IT solutions
- Technical experience in configuration and troubleshooting in UC/ UCoIP /VoIP
- Ensure end user facing knowledge, written documentation and videos are current and effective
- Experience with WAN (MPLS/VRF), Routing Protocols BGP, EIGRP, Wi-Fi, DHCP/DNS
- Experience configuring QoS on both WAN and LAN
- Experience supporting a Global Voice WAN
- Work closely with the Business, Client Services and Desktop Engineering to continually improve the user experience
- Desired experience with PowerShell, other scripting tools and network diagnostic tools
8
Experience For Avaya Unified Communications Engineer Resume
- Strong knowledge of Telecom technologies such as VoIP, telephone carriers and associated services, SIP trunking, etc
- Knowledge of Video conferencing experience and/or accreditations preferable but not necessary
- Experience interfacing with LEC/IXC account reps and technical liaisons
- Experience in converged communications administration or support (VoIP) required
- Enhance customer experience of soft phone services to all Oracle employees
- SIP, H323 and MGCP voice protocol configuration experience
9
Experience For Unified Communications Engineer Resume
- Develop and maintain strong professional relationships with IT/Business teams as well as end users
- Vendor experience with: Microsoft, VMWare, Cisco, Audiocodes, Sonus, Polycom and Jabra/Plantronics
- Demonstrated ability to learn and apply new technology to streamline operations or increase user satisfaction
- Experience with Cisco Call Manager (CUCM)
- Experience with VoIP-based technology
- Experience with SBC, VCS, and another gateway technology
10
Experience For Senior Unified Communications Engineer Resume
- Experience deploying and supporting Cisco Unified Communications Platform, legacy voice network technologies and services such as Verizon Centrex
- Experience with POTS, PRIs/ISDN, SIP trunks, IP routing, switching, DNS, DHCP, TCP/IP, and Ethernet connections
- Connecting peripherals to VTC monitors and configuring displays and views using the VTC Touchpad and adjusting speakers
- Leading customer design and consulting engagements
- Contributing to, and providing leadership for, Carousel's UC Practice meetings and initiatives
- Providing technical from project kickoff to project closure and documentation
- Working knowledge of layer 3 routers, layer 2 switches, including layer 2 and 3 networking fundamentals and associated routing protocols
- Deploying, configuring, managing and monitoring Unified Communications systems
List of Typical Skills For an Unified Communications Engineer Resume
1
Skills For Senior Unified Communications Engineer Resume
- Demonstrated experience delivering on multiple, simultaneous projects
- Demonstrates a strong understanding of customer needs
- Expertise and troubleshooting experience with TCP/IP, DNS and some level of experience with network infrastructure/topology
- Experience with 3rd party API integration, and development/scripting knowledge strongly recommended
- Planning and organizing – organizes and prioritizes work with attention to impact and timelines
- Programming experience (PowerShell, .NET, etc)
2
Skills For Cisco Unified Communications Engineer Resume
- Strong understanding of IP networking, LAN/WAN switching/routing technologies and protocols
- Experience architecting, configuring, deploying, managing Unified Communications, with specific hands-on expertise with Avaya and Cisco/Tanberg systems
- Strong knowledge of VoIP networks and SIP trunking, being able to do basic troubleshooting and configuring on a daily basis
- Experience with deploying, administration, troubleshooting and operational support of the following
- Some Experience with Cisco Unified Contact Center Express, including but not limited to UC Manager integration, basic scripting, high availability clustering
- Experience administering, engineering and supporting an IP/PBX platform
- Experience administering, engineering and supporting ACME Packet session border controllers
- Experience administering, engineering and supporting Cisco voice gateways
- Experience designing and programming Avaya Call Centers such as AACC, WFO, Elite
3
Skills For Specialist Unified Communications Engineer Resume
- Experience working with call accounting system
- Experience programming video conferencing
- Experience working with telecom carriers and different trunk protocols and signaling Protocols – ISDN, CAS, Analogue, T1/E1 PRI, E&M
- Experience with network technologies including protocols, routing and firewall traversal
- Experience with Cisco Unity Connection - specifically performing installs, updates and working with COBRAS and other tools
- Experience supporting Unified Communication platforms including Microsoft Skype For Business and Avaya
- Experience deploying and configuring Exchange, Mass Mail Solutions, MS SharePoint, and related Collaborative Products
- Proven track record of engineering and implementing UCaaS solutions
4
Skills For Lead Unified Communications Engineer Resume
- Experience provisioning endpoint devices using Cisco Unified Communications Manager
- Experience installing and supporting Cisco Jabber clients
- Experience supporting WebEx Collaboration Meeting Rooms in a video-enabled environment
- 3) Hands-on experience with SIP: configuring and troubleshooting
- Cisco UCCE and CVP experience scripting and troubleshooting
- Cisco UCCX experience scripting and troubleshooting
5
Skills For Associate Unified Communications Engineer Resume
- Experience with Cisco Unified Communication technologies including Cisco Unified Communications Manager, Jabber, WebEx, and Cisco Video Conferencing
- Proven ability to provide Level 3 troubleshooting support for AV/IT technology to all users of the organization, including senior leadership
- Experience with Cisco VoIP infrastructure systems (Cisco Unified Communications, Cisco Call manager, etc.) Including the current shipping versions
- Experience leading or participating in projects within a corporate environment
- Good knowledge of SMTP/Messaging interoperability
- Experience deploying Avaya Enterprise solutions
- Experience working with Telco vendors such as ATT, Verizon, Windstream
- Experience interfacing Microsoft Unified Communications applications with Exchange and traditional telephony systems
- Experience with voice/UC infrastructure design, implementation and troubleshooting
6
Skills For Senior Cisco Unified Communications Engineer Resume
- Design and hands on Knowledge / Experience of Voice over Internet Protocol (VoIP) and IP trunking concepts, topology design – VoIP media RTP/RTCP
- Demonstrable experience of Avaya PABX’s, AURA, Session Manager design, implementation and trouble shooting
- Microsoft Lync/Skype for Business platform experience including Enterprise Voice
- Experience with Video Conferencing platforms such as Polycom Group Series and/or Cisco Telepresence
- Strong competency writing automated powershell scripts
- Voice Services experience including Cisco VOIP products and Microsoft Skype
- Project management experience required that includes managing cross functional teams to accomplish the initiative
7
Skills For Principal Unified Communications Engineer Resume
- IP video conferencing experience
- Experience with VoIP and routing technologies and strategies
- Experience working with Cisco routers and switches
- UC Engineering experience
- Plan, prioritise and complete your own work, whilst remaining a team player
- Experience administering enterprise class Avaya telephony environments
8
Skills For Avaya Unified Communications Engineer Resume
- Experience working with Skype for Business On Premise Enterprise Voice and other VoIP
- Experience with Cisco Unified Communication Suite with a thorough understanding of LAN, WAN and telecommunication operations is mandatory
- Extensive experience in LAN/WAN network administration and engineering
- Experience with Unified Communication services with a thorough understanding of LAN, WAN and telecommunication operations is
- Experience in a technical role supporting a medium or large business
- Experience with Cisco audio and video conferencing solutions
- Experience working with Cisco Call Center
9
Skills For Unified Communications Engineer Resume
- CCNA Collaboration, or at least 2+ years of hands-on experience with supporting Cisco Unified Communications solutions
- Experience in communicating with customer to resolve complex and critical issues
- Knowledge of and experience with open source telephony platforms, including Asterisk
- Experience integrating multi-provider voice and video solutions
- Able to set priorities and execute tasks in a high-pressure environment
- Experience with Lync 2010, Lync 2013, Skype for Business, Lync/Skype for Business Online deployments and migrations
- Experience with Cisco UC/Collaboration solutions
- Ensure effectiveness of Corporate Voice and Video services and coordinate with the Solution Owners on global defined standards
10
Skills For Senior Unified Communications Engineer Resume
- Experience monitor vendor performance to ensure compliance with committed delivery
- Two or more years of relevant experience.Current or in progress CCNA/CCNP Voice or Collaboration Certification
- Experience deploying and supporting video streaming infrastructure (Wowza, VBrick, Skype Broadcasts, LiveStream or similar)
- Experience with Crestron product lines including Fusion
- Experience and or familiarity with Cisco Nexus product line (Nexus 7k, 5k, 2k)
- Microsoft Lync/Skype for Business experience
- Forwarding thinking of implementing Ethical Wall and Machine Learning capabilities within the collaboration ecosystem
- Understanding and working knowledge of Networking and Unix / Linux Systems to be able to support various Unified Communications Components
List of Typical Responsibilities For an Unified Communications Engineer Resume
1
Responsibilities For Senior Unified Communications Engineer Resume
- Excellent written and verbal communication skills (technical documentation and Client Communication)
- Skills Information Security
- Skills MS Active Directory
- Skills Exchange Server
- ITIL Service Management accreditation or demonstrate equivalent experience
- Skills MS Exchange
- Skills MS Office
- Experience planning, designing, and implementing communications systems
- Desired: Experience with automation, utilizing scripting tools, such as VB Script, Ansible, Chef, Puppet, or other scripting language
2
Responsibilities For Cisco Unified Communications Engineer Resume
- Naturally collaborative and experience working on an agile team
- · Strong understanding of VoiP configuration. This includes bandwidth calculations, CODEC types and QoS configuration
- Extensive experience utilizing SIP trunks, CUBE, TDM Gateways, MGCP, PRI, and H.323
- Demonstrate a high level of independent judgment and initiative
- Skype for Business mobile app experience
- Experience with Polycomm phones (VVX)
- Cisco Unified Communications Architecture, Integration, Design, and Deployment experience
3
Responsibilities For Specialist Unified Communications Engineer Resume
- VOIP technology. - Experience with TDM and analog/voice transport technologies
- Directly related experience in unified communications network analysis and design
- Vendor experience with: Microsoft, VMWare, Cisco, Audiocode, Sonus
- 5+ years of relevant experience. CCVP/CCNP Voice desired
- Strong working knowledge of infrastructure and software development lifecycle and methodologies; knowledge of all areas of the end user platforms listed above
- Experience required in unified communications (voice) administration or support
- Excellent knowledge of Microsoft Exchange Server 2010 (Hybrid)
4
Responsibilities For Lead Unified Communications Engineer Resume
- Experience in contact center operations
- Experience with Unified Communications technologies related to Enterprise Voice and External Federation EDGE Services
- Demonstrate ability to take ownership of and accountability for relevant products and services
- Strong background in Skype for Business architecture design and implementation
- Excellent knowledge of Office 365 / ADFS / DirSync
- Good knowledge of server deployment technologies
- Data Network experience is highly desired
5
Responsibilities For Associate Unified Communications Engineer Resume
- Media Gateway integration and configuration experience (Audiocodes, Dialogic, NET)
- Skype for business AS telephony experience not just client, server and backend configuration. Also not limited to chat and presence
- Conference (dial in, Surface Hubs, A/V) experience
- Telephone (Cisco, Skype, Nortel, etc.) experience
- Network experience (Cisco, Aruba)
6
Responsibilities For Senior Cisco Unified Communications Engineer Resume
- Network experience to include LAN/WAN, Network Infrastructure, Cisco switches, routers, wireless, UC, VoIP, Legacy Voice Systems, and TCP/IP
- E911, Cisco Emergency Responder or Red Sky Experience
- Experienced in configuration and support of Cisco routers and switches
- Experienced in network protocols, TDM and Ethernet data and voice circuits
- E911 enable experience
7
Responsibilities For Principal Unified Communications Engineer Resume
- Experience in vendor management/relationship management with Telecom Service Providers
- Five (5) + years of experience in Unified Communications
- Provisioning, configuring and installing IP endpoints
- Understanding of a wide variety of network equipment including but not limited to; routers, switches, firewalls, DNS, remote access /SSL VPN, and wireless
- Understanding of SIP, SCCP, Q.931, T.38, RTP, Modem pass thru/relay protocols and using Wireshark to diagnose problems
- Monitoring network engineering performance and ensure system availability and reliability
8
Responsibilities For Avaya Unified Communications Engineer Resume
- Configuring and installing various network devices and services, if needed (e.g., routers, witches, firewalls, load balancers, VPN, QoS)
- Conducting performance and diagnostic testing of telecommunications equipment
- Working knowledge of telephony networks, IVRs, Voicemail, SBCs and carrier call routing and technologies
- Working knowledge of computer servers and various operating systems (UNIX, Linux, Windows, etc.)
- Working knowledge of designing software, such as Visio
- Understanding of Conferencing Solutions for Audio, Video and Collaboration such as Polycom, Crestron, Logitech, MS Lync Room System (LRS)
- Configuring and troubleshooting of PRI (E1 and T1), BRI, ISDN BRI, T1/ E1 CAS and FX trunks
9
Responsibilities For Unified Communications Engineer Resume
- Willing to be flexible, and able to be on call 24/7
- Understanding of network switching and routing as related to a Unified Communications and Voice over IP networks, including SIP, MGCP and H.323 protocol suites
- Managing projects within Guardians governance approval and ensuring successful implementation
- Working in a fast paced, high pressure, constantly changing environment
- Working knowledge of CUBE, Expressway and CUCDM is a nice to have
- Understanding of Cisco UCS, VMware and Microsoft OS
- Archiving Services, Cisco CUCM
10
Responsibilities For Senior Unified Communications Engineer Resume
- Understanding of Firewall, Proxy Technologies and methods to include NAT/PAT, ACLS, Multi-contextual security
- Working knowledge of TDM and IP standards, infrastructures, and network requirements
- Understanding of UC & Network Protocols: SIP, MGCP, ISDN, DHCP, VLAN, CDP, LLDP
- Reporting on UC Program and telecom related activities
- Working knowledge in network design, network architecture, protocols and network topology
- Working within VNOC/GSC internal OLA’s on all incidents
- Performing release management across hosted and client video networks
- Working within VNOC change management processes
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