User Experience Manager Resume Sample
Royal Hartmann
19473 Emily Hill,
New York,
NY
+1 (555) 165 4784
Work Experience
User Experience Manager
07/2015
-
PRESENT
New York, NY
- Discover and hire strong user experience talent for this new UX team
- Mentor and manage a team of passionate UX designers, coordinating their activities and ensuring high quality performance on all deliverables
- A deep understanding of designing and prototyping useful, usable, and compelling user experiences and interface development
- Implement high performance targets and continuously monitor KPI's of UX designers
- Complex problem solving experience
- Experience with Photoshop, Visio, Javascript, HTML and Flash is desirable
- Experience in a user design position
- Experience in a managerial role
- Product Design:Make strategic design and user-experience decisions related to core and new functions and features
Digital User Experience Manager
05/2009
-
05/2015
New York, NY
- Expert communication skills and ability to communicate effectively to all levels of the organization both orally and in writing
- Organize, plan and manage projects in a timely and efficient manner
- Solid understanding of the organization's business operations and industry
- Willingness to lead as well as be hands-on with project deliverables
- Proven experience solving complex communication problems and designing experiences for large-scale mobile and web projects
- Experience leading, documenting and implementing complex user experiences with internal IT teams and external vendors
- Plan, manage, and analyze a broad range of User Experience activities
Online User Experience Manager
03/2005
-
04/2009
Los Angeles, CA
- Champion and drive high quality user experience, research and visual design
- Ensure timely delivery of projects that are driven by user research and quantitative metrics
- Understand scope, requirements, and drive innovative solutions aligned with business goals
- Demonstrate innovative thinking and a desire to continuously learn and evolve
- Collaborate with management, scientists, designers and developers to ensure users’ needs are met and expectations exceeded
- Carry out management responsibilities in accordance with the organization’s policies, procedures, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems
- Experience driving and articulating a design vision
- Experiences mentoring team members or managing a team
- Experience in user experience design or related field
Education
Syracuse University
2000 - 2005
Bachelor's Degree in Design Related Discipline
Professional Skills
- Effective verbal and written communication skills with a demonstrated ability to conduct presentations and facilitate meetings
- Strong communications skills (oral, written & presentation), accompanied with the ability to train, coach & support others
- Understanding of elements that impact a B2B and B2C customer’s goals, experience, and user needs while engaging in our .com experience
- Work effectively in a fast-paced Agile environment, including the ability to adapt quickly and effectively to changing requirements
- Intermediate skills with graphic design including WYSIWYG editors, infographics, or similar creative visual media development tools
- Experience implementing personalization and dynamic user experiences
- Experience creating high-level user experience flows as well as detailed wireframes
How to write User Experience Manager Resume
User Experience Manager role is responsible for design, visual, digital, research, recruiting, facilitation, presentation, organization, finance, retail.
To write great resume for user experience manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For User Experience Manager Resume
The section contact information is important in your user experience manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your User Experience Manager Resume
The section work experience is an essential part of your user experience manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous user experience manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular user experience manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative User Experience Manager resume experience can include:
- Excellent Communication, Customer Interaction and Presentation Skills
- Strong organizational and project management skills that enable continuous movement across a full portfolio of projects
- Collaborate actively and effectively on multidisciplinary teams
- Related work experience, including 2+ years of people management experience
- UX experience with 4+ years of Management experience
- Demonstrate a portfolio of work with a proven track record for solving difficult UX design problems
Education on an User Experience Manager Resume
Make sure to make education a priority on your user experience manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your user experience manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in User Experience Manager Resume
When listing skills on your user experience manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical user experience manager skills:
- Demonstrated ability to work effectively in changing environment in which handling numerous priorities are the norm
- Strong design aesthetic and skills, e.g., sketching, storyboarding, producing quality UIs with sensitivity to task flow/interactivity and layout
- Excellent data analysis/ assessment, problem-solving, and communication skills required
- Strong analytical and consumer insight skills, root cause analysis and data-driven thinking
- A solid understanding of core and effective UX and UI principles, patterns and best practices
- Proficiency with Learning Management Systems (LMS) such as SkillSoft, Metrix, or Moodle
List of Typical Experience For an User Experience Manager Resume
1
Experience For Digital User Experience Manager Resume
- 5+ years of demonstrable experience as a User Experience designer, and/or Interaction Designer
- Intermediate SharePoint skills (primarily Wikis and document management)
- Extensive experience in data-driven, dynamic destinations delivered personalized experiences based on variety of data signals
- Related experience leading complex digital user experiences
- Proven management experience in functional environments
- Experience with post-deployment analytics and voice of customer to ensure the experience drives intended results
- Several years (3-5) of relevant operational experience in segment of user research / user experience / design thinking
- Applying user-centered design processes to create high quality user experiences. Hands on with storyboarding, Prototyping and other UX tasks
- Understanding the business’ commercial objectives and priorities, and how eCommerce can be used to deliver them
2
Experience For SVP User Experience Manager Resume
- Using available data resources and analysis to identify opportunities for improvements to the online user experience
- Experience in working with Content Management Systems and in producing technical specifications
- Experience managing UX/UI resources and strategy
- Demonstrate success in applying leadership characteristics to achieve sustainable top performance
- A portfolio showing impactful design of user experiences
- Solid understanding of digital analytics, experimentation principles for multi-variate and conversion rate optimization
- Identify opportunities for continuous improvement for the end user experience and delivery of technology services to our colleagues
- Lead user experience re-architecture of Spectrum Enterprise and associated digital destinations
3
Experience For Online User Experience Manager Resume
- Ensure the strategic and experience objectives of the Spectrum Enterprise digital rearchitecture and subsequent corporate digital initiatives are realized
- Conceptualize the user experience, by providing site maps, flows, taxonomy documentation, and wireframe prototypes
- Help visualize and story tell around the future of customer experience inside and outside of our stores for internal stakeholders
- Extensive experience in defining and implementing discovery processes to define user and business requirements
- Portfolio of experience demonstrating ability to solve complex problems with simple solutions
- Can demonstrate expertise in the definition of user persona’s and creation of user journeys to meet diverse needs within a single destination
- Experience in a management position time
- Experience with CMS tools
- Building design strategy shaping design guidelines, interfacing with business partners, wire framing key interactions and prototyping
4
Experience For Senior User Experience Manager Resume
- Campaigning for design standards and maintaining a consistent design language, applying standards across all projects
- Managing user research, including testing and analytics
- Championing the customer’s needs and implementing a model of continuous improvement in both company goals and project related tasks
- Working knowledge of design and data-logging tools such as Sketch, Axure, Balsamiq, Morae and Tobii etc
- Working closely with the Delivery teams and brainstorming the ideas and execute them till the last level
- Ensuring ease of use and satisfaction with all business partners for internal reporting and analytics tools
- Understanding the needs of business users and translating those needs into actionable requirements
- Presenting design thinking and rationale through key milestone deliverables to peers and stakeholders
- Delivering and seeking feedback on comps, wireframes, prototypes to drive UX innovation and implementation within D&A
5
Experience For User Interface / User Experience Manager Resume
- Working with operations to ensure appropriate staffing to meet business needs
- Working knowledge and use of measurement/analytic platforms for the purposes of informing strategy through insights, passive & active digital behaviors
- Building and maintaining relationships with stakeholders across the business
- Working in an Agile environment to innovate quickly on big, out-of-the-box ideas
- Putting forward creative and innovative eCommerce solutions to challenges across the business
6
Experience For End User Experience Manager Resume
- Liaising with developers to ensure delivery of projects meets the business requirements
- Delivering measurable improvements to conversion
- Engineering Graduate / Post Graduate (preferably in Computer Science/ Electronics)
- Testing tools such as multi-variant testing tools
- Bring a business knowledge of how to implement UX capabilities into the various Programs’ life cycle
- Prototyping for example Axure Pro/InVision
- Sketching e.g. Sketch/InVision Studio
7
Experience For Associate User Experience Manager Resume
- Manage the design process by setting people’s expectations, driving decisions, and tracking issues
- Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
- Assist in conducting curriculum and learning working groups
- Deep understanding of how prototyping and customer research meet complex and varied requirements within tight development windows
- Engage with the Engineering teams to suggest & build original solutions to our UX & UI challenges, making them practical & intuitive to our users
- Create and lead processes for gathering customer feedback and iterating prototypes
- Select the necessary training / coaching / communication initiatives
- Review the usability of new and existing products, and making constructive suggestions for change
8
Experience For IT User Experience Manager Resume
- Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
- Mastery in translating user needs into visual assets and guiding others to do so
- Deep understanding of eCommerce UX standards, usability research, and A|B testing
- Formal training in user-centered design practices
- Proficiency in qualitative and quantitative data analysis, usability testing, eye tracking, testing across desktop, tablet and mobile interfaces, card sorting, survey evaluation, A/B and multivariate testing, and heuristic evaluations
- Superior verbal and written presentation skills to communicate clear, concise findings and actionable recommendations to designers, technologists, project managers and executives
- Leading / participating in the details of project plan including guiding and conducting end-user research, prototype testing, and usability testing
- Measure and report performance of site KPI’s, and assess against key business goals including analysis and recommendations for further action
- Work with Product and Platform management teams to understand customer needs and the strategic goals of Pearson’s learning applications
9
Experience For User Experience Manager, Innovation Resume
- Increases the quality of MB Financial’s client facing product offerings
- Increased revenues as customers place more business with BT Wholesale due to ease of doing business
- Responsible for defining buyer journey and user flows for B2B audience segments with distinct needs as they related to business demands
- Knowledge of best practices, such as user-centered design process and usability testing
- Work as part of a larger multi-disciplinary team that includes documentation and training development; all dedicated to customer success
- Deep understanding of and commitment to user-centered design principles and methods
- Familiarity with and willingness to assist internal teams working with outside design consultants on an as-needed basis
- All positions require access to a portfolio, to be reviewed by the hiring team
10
Experience For Usability & User Experience Manager Resume
- Collaborate with outside design teams by owning vendor selection, management, and outcomes
- Keep know-how up to date in a learning organization
- Conduct usability testing to ensure that designs are aligned with the user's ability and expectations
- Acts as an evangelist for UX, influencing organizational culture to be more user focused and customer obsessed
- Provides guidance on design of products while keeping in mind dependencies and integration with other products across the enterprise
- Coaches and pairs with product team members (UX, engineering, and product management) across product teams to design solutions and share best practices
List of Typical Skills For an User Experience Manager Resume
1
Skills For Digital User Experience Manager Resume
- Strong verbal, written, and interpersonal skills and ability to effectively communicate with technical and non-technical audiences
- Experience working with prototyping and experience design technologies and solutions
- Experience as user experience designer, interaction designer, or similar role
- Demonstrated experience scoping, planning and executing projects in accordance with an iterative development process
- Demonstrated experience creating, developing, and delivering interaction designs
- Experience in user experience design for web applications
- Experience in UX design and JavaScript SDLC knowledge. A solid grasp of user-centered design
- Proven track record of mentoring and growing User Experience talent
2
Skills For SVP User Experience Manager Resume
- Providing leadership and guidance to user experience practitioners with a variety of backgrounds and technical levels
- Leading the design and delivery of the ideal user experience for internal tools
- Experience managing and scheduling projects including using agile methodologies
- Experience in retail merchandising/marketing, advertising, product development, e-commerce or related field
- Experience leading others in creating highly functional, user-focused, and desirable designs
3
Skills For Online User Experience Manager Resume
- Experience using design to drive new ideas, creative and innovative thinking, and influence others
- Experience managing or supervising remote staff
- Experience presenting to and advising senior management
- Experience participating and facilitating user research and usability
- Familiarity with coding and/or understanding of technical architecture for responsive digital experiences (JavaScript, CSS, HTML, etc.)
4
Skills For Senior User Experience Manager Resume
- Experience in collaborating and leading virtually as a part of a geographically dispersed team
- Extensive experience in / work well conducting iterative user testing in a fast-paced, agile environment
- Experience working with product development, marketing and technology teams
- Experience directly supervising and coaching UX designers in a modern digital product enterprise environment
- Define the KPIs and ongoing tracking for user experience
- Provides leadership, mentoring, and coaching to User Experience professionals
- Experience working as a UX Designer or Researcher in a modern software development based enterprise environment and overseeing team members
5
Skills For User Interface / User Experience Manager Resume
- Proficiency in guiding more junior team members through User Experience fundamentals in a professional setting
- Experience working in UX/UI, either in an agency setting or large corporation
- A proven track record delivering and iterating on creative solutions
- Experience designing solutions with commerce, content management and faceted search
- BA in business, marketing, experience design or related field
- Experience working cross-team and synthesize feedback and input
6
Skills For End User Experience Manager Resume
- Strong working knowledge of Sketch, Adobe Creative Suite, InVision and other design tools
- 3+ years managing a team of user experience practitioners
- A solid understanding of educational technologies and market needs
- Technical experience in CSS, HTML5, and prototyping tools like Axure and Balsamiq
- Proven results in user centered design process, site map creation, IA, personas, workflow, and wireframing
- Define and leverage digital user experience reporting and tools e.g. GA, multi-variant tools
- Experience managing UX teams of at least 3 people
- A proven track record delivering innovative solutions to complex problems
7
Skills For Associate User Experience Manager Resume
- Receives and prioritizes incoming requests from business partners and stakeholders
- Mastery in one or more of the following disciplines: user research, interaction design, information architecture, visual design; Experience with the others
- Experience closely collaborating with technical teams
- Experience presenting design concepts clearly and persuasively to colleagues, partners, stakeholders and executives
- Demonstrated knowledge communicating business needs and requirements
8
Skills For IT User Experience Manager Resume
- As manager of small to medium size design teams; demonstrates ability to mentor and develop senior designers
- Experience creating low-fidelity to high-fidelity renderings and prototypes
- Hands-on experience developing designs using industry leading tools such as Illustrator and Photoshop
- Strong storytelling capabilities; an ability to weave key insights into a compelling narrative
- Design user-friendly interactions and journeys for website and native iOS and Android app experiences
- Proven knowledge of Siemens methods and tools
- Strong end user focus orientation & organizational agility
- Centralized prioritization of strategy and enhancements for our core business platforms
- , User experience strategy, design team leadership, humancomputer, interaction design, digital product UX design, service design
9
Skills For User Experience Manager, Innovation Resume
- Manage relationships to align and prioritize innovation initiatives
- Drive validation and challenge the status quo in the incubation of business concepts
- Experience with Axure, Visio, Photoshop, and Morae
- Experience with Apple and Android products
- Hands on experience in UX research and design
- Solid track record designing software features and web/mobile applications
- Strong understanding of educational technologies
- Demonstrate an attention to detail (with an eye towards the big picture)
- Drive improvements in User Experience processes, tools, and approach
10
Skills For Usability & User Experience Manager Resume
- Build effective prototypes and leverage other mechanisms for soliciting valuable feedback from business stakeholders and end users
- Reports overall effectiveness and impact of the UX team to senior leadership
- Strong knowledge of hands on implementation
- User experience design for software or web applications which leverage emergent technologies, eCommerce and enterprise design
- Strong knowledge of Sketch, Adobe Creative Suite, InVision and other design tools
List of Typical Responsibilities For an User Experience Manager Resume
1
Responsibilities For Digital User Experience Manager Resume
- Experience in business analysis, with good understanding of the relationships between Processes, Applications, Data & Infrastructure
- Conduct events/forum/road show, etc. to enhance end user experience and knowledge, as well as collecting end user feedback
- Identify new strategic opportunities to improve user experience and drive business ROI
- Communications or knowledge management experience
- Experience incorporating UX into technical road maps and business strategy
- Experience applying user-centered services such as development of interactive systems, information architectures, and content management systems
- Experience with qualitative and quantitative research methodologies such as usability testing, survey creation and analysis, web analytics, and ethnography
- Strong business understanding & ability to work independently
- Excellent understanding of Siemens IT estate (Centrally delivered and Business specific)
2
Responsibilities For SVP User Experience Manager Resume
- Define and drive a user experience roadmap for TOPSHOP TOPMAN
- Define Diageo’s digital user experience vision, strategy and guidelines
- Define Diageo's digital user experience vision, strategy and guidelines
- Understanding of relationships/interactions with other Key User/IT Coordinator roles and be able to interpret training needs for the specific topic areas
- Relationship building across cross-functional leadership with operational, financial, reporting, and business technology partners
- Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
- Knowledge of banking products, technology organizations and relevant terminology
3
Responsibilities For Online User Experience Manager Resume
- Digital Standardization and consistency
- Facilitate discussion and process between brand graphic design team and UI development
- Assist and support design team with UI and layout design
- Review and provide feedback on team member’s work products
- Manage a team of up to 10 designers and testers and drive them to find the best solutions to meet our customer’s needs
- Influence and uphold UX team goals
- Creates MB Financial’s UX strategy and roadmap
- Improves and expands MB Financial’s UX development frameworks
4
Responsibilities For Senior User Experience Manager Resume
- Increased customer satisfaction scores
- Increased customer self-service and online share of transactions
- Create jargon-free, easy to understand end user content and visuals for assigned projects and ongoing technology updates (user guides, communications, intranet content, event collateral, etc.)
- Understand and champion the end user experience as a stakeholder in key technology projects
- Drive consistency and maintain currency of the catalog of technology service content
5
Responsibilities For User Interface / User Experience Manager Resume
- Be a trusted partner and work closely with
- Technology Service Owners, project managers, vendors and other stakeholders to gain a technical understanding of assigned projects and how they enable end users
- Corporate & Digital Communications to deliver content via the intranet or other bank-wide communications in alignment with corporate branding standards and strategies
- Customer Engagement Worldwide, Project Management, Team Management, Hiring right talent and mentoring the UIX Team. Manage day-to-day UX engagement activities
- End users and testers to gather feedback, address pain points, and refine user guidance and communications
- Providing thought leadership and advocacy to internal stakeholders and executive management on the role of user experience design in delivering class leading brand experiences for Spectrum Enterprise
- Responsible for the recommendation of methodologies, tools and processes suited to meet the demands of the rearchitecture and related digital projects
6
Responsibilities For End User Experience Manager Resume
- Manage internal and potential external resources responsible for creation of visualized journey maps, sitemaps, wireframes and annotations
- Translation of brand user experience guidelines and digital strategy down to application for functional destination elements (functional modules with in a site, mobile app, digital experience)
- Develop and apply user experience design methodologies across all digital screens through documentation and in collaboration with cross-functional teams and oversight of agency resources
- Responsible for applying UX approach down to the page level, every interaction, swipe of a phone and tap of a tablet to assure the best possible visitor experience with the Spectrum brand
- Work with program management, web ops and manager to assure all project deliverables are met on time and on budget
- Work with and manage team of designers to translate the designs into pleasing and contemporary UIX designs; it's not only about how it looks, it's about how it acts, moves and feels
- Define the UIX vision and success metrics for all the engagements
- Keep an eye on the competition market and benchmark accordingly
7
Responsibilities For Associate User Experience Manager Resume
- Executive presence: Ability to engage the client at various levels of their organization, strong presentation and facilitation skills, ability to structure and facilitate workshops, ability to identify opportunities
- Proficiency in software tools like Photoshop and Sketch
- Engage with customers to understand business needs and end-user requirements
- Participate in design as a stakeholder in an agile development process that values close collaboration between disciplines
- Experience with effectively negotiating interactions with various stakeholders such as designers, engineers, and business development. Good visual presentation skill such as flash, photo shop, power point for quick prototyping for internal discussions and/or negotiation with related groups
- A comprehensive background in mobile first design principles and best in class UX|UI trends
8
Responsibilities For IT User Experience Manager Resume
- Work collaboratively with the rest of the design team located throughout the world
- Builds and maintains constructive partnerships throughout the Online Business Unit and other Business Units
- Leads the evolution of standards
- Work with Product and Platform management teams to understand customer needs and the strategic goals of applications
- Instill UX design practices and behaviors in Product Owners & Developers so that good design becomes an essential piece of product development sprints by participating in key product sprint reviews, engaging design teams early on new products, and facilitating knowledge sharing about UX best practices
- Work with Product Management and Marketing to develop a deep understanding of our customers, users, and markets to better inform product UX recommendations
- Work with Product Owners to identify projects that require additional UX design and influence
- Collaborate with and influence Product Owners, Developers and Stakeholders to reach consensus on release dates that incorporate UX prototyping, testing, reviews, and validation
- Coordinate engagements with third-party resources on UX design and ensure output is consistent with existing product and business objectives
9
Responsibilities For User Experience Manager, Innovation Resume
- Attend usability, product development, or product management trainings
- Be an active team member of the Product Management organization
- Foster team spirit within the team and across teams within the department
- Attend seminars and web events to maintain professional and industry knowledge
- Team Leadership - Leads the team of User Experience Professionals and Lead User Experience Professionals and ensure they deliver targets and deliverables according to the wider User Experience goals and objectives
- Ensure regular interaction across key/end user communities
- Support the change of users’ attitude and behavior in the use of IT to improve productivity
10
Responsibilities For Usability & User Experience Manager Resume
- Deploy Online/Onsite user experience center (e.g. IT clinic, Use IT) to improve user IT experience and satisfaction, support, during projects, Proof of Concept and /or Pilot to let end-user’s experience new IT services
- Identify gaps in end user knowledge and collaboration with stakeholders to ensure content is developed stakeholders/providers and then distributed to end users
- Accountability & responsibility of Knowledge Management process (as per FITS definition)
- Ensure appropriate, timely and cultural adapted Key/end User Community communication
- Ensure information flow from users towards IT delivery departments incl. ISEC
- Utilize CoEs to deliver content and tailor it for Key/End User Community facing documentation and training material. Setup and update of Key/End User Community centric information portals and knowledge databases
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