Voice Network Engineer Resume Sample
Bethany VonRueden
927 Boyle Pass,
Houston,
TX
+1 (555) 870 4011
Work Experience
Senior Voice Network Engineer
12/2015
-
PRESENT
San Francisco, CA
- Provide advice of selection and purchase of IT equipment
- Maintain maximum availability of the voice platform
- Obtaining quotes for supply of goods and services from suppliers
- Monitoring the progress of third-party maintenance contract suppliers
- Ensuring that support calls are logged and handled effectively and efficiently
- Responsible for disaster recovery, closing security loopholes and access levels
- Engage and interact with additional support teams (network, server, facilities)
- Strong experience in IP Telephony
Voice Network Engineer
06/2013
-
09/2015
Phoenix, AZ
- VDN and Vectoring
- Knowledge of Avaya CMS Supervisor Reporting Software
- Knowledge of voice circuit (PSTN, PRI, SIP trunks, etc.)
- Working knowledge of NECTAR tool
- Interactive Northwest Inc. IVR
- Interactive Northwest Inc. Call back
- Microsoft Unified Messaging
- Working internally with voice design architects (TDA’s)
Voice / Network Engineer
04/2008
-
12/2012
Phoenix, AZ
- Maintain incident ticket SLA’s within the terminal ticketing system
- Develops monitoring solutions to alert teams on issues and ensure we maximize uptime
- Support a corporate voice infrastructure using all of the following Cisco technologies: Call Manager, Unity, Voice Gateway, LAN routing & switching, wireless, and QoS
- Configuration, rollout, tuning and monitoring of the worldwide Cisco-based voice/video systems, codec options, media formats, protocols, network impact, overall architectural understating
- General Knowledge of VPN Tunnels
- General Knowledge of WAN/LAN
- General Knowledge of VLAN and Wireless Protocols
Education
University of New Mexico Valencia Campus
2004 - 2008
Engineer's Degree in Engineering
Professional Skills
- Proven project management skills and budgeting experience
- Excellent client management/resolution, problem solving, debugging/troubleshooting skills are required
- Work in fast pace working environment with strong analytic and problem solving skills
- Time Management, multitasking and prior project management skills essential
- Strong diagnostic and network troubleshooting skills
- Strong command of leadership and customer service skills essential
- Strong MS Visio and MS Word skills for network documentation
How to write Voice Network Engineer Resume
Voice Network Engineer role is responsible for documentation, telecommunications, training, integration, security, wireless, architecture, telephony, reporting, design.
To write great resume for voice network engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Voice Network Engineer Resume
The section contact information is important in your voice network engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Voice Network Engineer Resume
The section work experience is an essential part of your voice network engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous voice network engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular voice network engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Voice Network Engineer resume experience can include:
- Excellent documentation & diagrammatic skills
- Excellent interpersonal communication, written, verbal and presentation skills
- Demonstrated experience working with blended teams, including staff and contractors, both in-house and off-shore
- Leadership Skills required to embrace new initiatives and objectives and steer them from negotiation through to completion and deployment, including
- Effectively mentor technical staff
- Outstanding hardware troubleshooting experience
Education on a Voice Network Engineer Resume
Make sure to make education a priority on your voice network engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your voice network engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Voice Network Engineer Resume
When listing skills on your voice network engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical voice network engineer skills:
- Work in fast pace working environment with strong analytical and problem solving skills
- The ability to work globally, building strong relationships and to manage stakeholders effectively
- Demonstrated design and implementation experience in CISCO Unity Voice Messaging, AVAYA
- Strong technical background in a CISCO networking environment with relevant qualifications or proven track record
- Advance skills and ability to work independently to analyze and resolve issues pertaining to enterprise wide UCDH systems, applications and hardware
- Prior experience with Shoretel
List of Typical Experience For a Voice Network Engineer Resume
1
Experience For Senior Voice Network Engineer Resume
- Strong oral and written communications skills are also needed
- Experience with Mobile Remote Access for Jabber and IP phones. Strong understanding of both Cisco VCS-C and VCS-E
- Experience administering, engineering and supporting an IP/PBX platform
- Experience configuring and troubleshooting Cisco Border Elements and integrating them with carrier SIP trunks
- Experience implementing and maintaining call recording software
- Experience working under rigid security compliance requirements. HIPAA, NIST, NERC, Government, healthcare, PHI, PPI, network security and auditing, etc
- Expert experience in one or more of the following: Unclassified Voice Systems, Secure Voice Systems to include red switch, TDM Switching, Voice Over IP (VOIP)
2
Experience For Pseg LI Assoc Voice Network Engineer Resume
- A strong working knowledge of Cisco UCM is desirable but not essential
- Cisco Contact Center Express experience
- 5 (five) + or more years equivalent work experience
- Experience developing financial and resource plans and work assignments including related budgetary forecasting, reviews and management
- Experience in administration and support call center solutions within large, highly complex organizations
- SIP/VoIP Telephony design and operational experience
- Strong sense of ownership, bias for action, customer obsession, and earn trust
3
Experience For Voice / Network Engineer Resume
- Experience with open-source VoIP systems like Asterisk, Free-Switch, SIPp, SER, etc
- Operational experience in a 24/7 production environment
- Experience with telecom systems and protocols (SIP, RTP, PSTN)
- Network experience
- Experience with Unimax
- Solid foundation in IP network communications protocols
- Proficiency with troubleshooting voice infrastructure including MPLS and DMVPN WAN
- Progressive understanding of performance and monitoring
4
Experience For Voice, Network Engineer Resume
- Develops and performs capacity and resource planning to optimize and expand existing network systems
- Provides advance level programming and technical support for implementation of Cisco voice hardware, applications and Software
- Work collaboratively with vendors, clients, carriers and technical staff on network implementation, optimization and ongoing management
- Provide resolution of complex systems, security, and network problems utilizing expertise in field concepts, practices and procedures
- Cisco Call Manager (current and past versions including 9.X. 10.X)
- The position requires the following credentials and licenses
- Troubleshoot complex voice and data network issues, including QoS configurations for converged technologies
- Conceptual understanding of other IT disciplines (e.g., applications, systems, storage, service management, business continuity)
5
Experience For Level Voice Network Engineer Resume
- Cisco ASA and FirePower configuration for VoIP including VoIP bypass or trust
- Investigate and respond to alarms raised by monitoring tools on systems
- Robust understanding of dial plans, device pools, media resources
- Un outil de ticketing
- Models and provides solutions targeted to meet existing, enhanced, and new service network platform solutions for business and infrastructure services
- Provides senior technical leadership, representing network organization in cross-functional/project teams
6
Experience For Collaboration Voice Network Engineer Resume
- Monitor, support, test, and evaluate network systems including LAN/WAN, Internet, Intranet, and data communication systems
- Critical and Fast: This is a strategic new business for AWS, and we are moving fast, really fast
- Advanced working knowledge of current technologies in storage/server/network/mobility/VOIP/Riverbed areas
- General Knowledge of Firewall operation
- Carrier liaison to resolve issues with voice over DSL, Dedicated Internet, frame relay, MPLS, and PTPP media network links
7
Experience For Core Voice Network Engineer Resume
- Technical support consisting in technical troubleshooting and incident solving for enterprise communication systems and solutions, for customers all over the world
- Participates in different projects with the purpose of optimization of existing customer solutions, designing new customer solution and taking part in the solution roll out
- At least one current network industry certification, preferably Cisco’s CCNA, Foundry’s BCNE, Juniper’s JNCIE
- Analysis, design, specification, and installation of Cisco VoIP systems and applications
- Implements solutions for Voice Messaging applications such as Cisco Unity Voice Mail, Cisco UCCX Automated Call Distribution system and Cisco Auto Attendant scripts to support organizational and departmental projects
- Coordinates with customers and others to minimize any operational impact during Cisco VoIP implementation
- Additionally, responsible for completing daily adds, moves and changes for complex communications and network system
8
Experience For Senior Voice Network Engineer / Architect Resume
- Trouble shoots complex issues in network systems software and distribution and access electronics for medium and large network installations
- Coordinates with multiple vendors, Network Services, and others as needed for the implementation of Cisco VoIP technologies and applications
- Handles daily maintenance tasks, customer repairs and warm transfer support for Technical Operations Center (TOC) as needed
- Serves as point of contact for any third-level escalations from the IT Operations Center or desktop technicians
- Configures and troubleshoots systems that support telecommunications network services
- Assists with the implementation and maintenance of hardware and applications (Cisco Unity Voice Mail, UCCX/ PCCE Automated Call Distribution, Call Manager, IP Celerate, Cisco Emergency Responder, NEC Public Branch Exchange (PBX)), features and functions for a large enterprise network
9
Experience For Voice Network Engineer Resume
- Maintains the efficiency of a complex network applications and technology's such as Cisco Call Manager (CUCM), Cisco Voice Mail (Unity), Cisco Automated Call Distribution (UCCX), Cisco Automated Call Distribution (PCCE), Cisco Auto Attendants, Cisco Video and NEC Private Branch Exchange (PBX) telephone system
- Provided solutions to customers for network and voice solutions -VOIP
- Consult customer to decided what their technical needs are (network and Cisco VOIP)
- Utilize both traditional and creative methods to engineer enterprise data, voice, and video networks
- Understand customers needs show them new technologies that would benefit their business
- Support network systems and recommend resources required to maintain and/or expand service levels
10
Experience For Senior Voice Network Engineer Resume
- Perform intermediate/advanced level network support tasks and implementation of new infrastructure related systems
- Resolve problems reported by end users for voice communications, local and wide area networks, personal computers and networking equipment (switches, routers, etc.)
- Create and maintain documentation of the network infrastructure, servers and applications
- Establish and maintain contact with vendors for infrastructure maintenance, support and problem resolution
- Provide on-site and on-call 24x7 support as needed in Lincolnshire, IL HQ and nearby offices
- VoIP QoS on MPLS, DMVPN and Firewalls
- Lead technical direction discussion(s) and planning within team and outside team. Represent technical areas on project teams. Perceived and demonstrated Subject Matter Expert for specific areas/technologies. Provides upgrade recommendations and supporting rationale
List of Typical Skills For a Voice Network Engineer Resume
1
Skills For Senior Voice Network Engineer Resume
- Exemplary organizational and communication skills, and be able to manage a number of projects at one time
- Strong experience with Cisco IM&P and Cisco Expressway
- Working knowledge and experience of Avaya session manager, Communication manager and IP phones required
- Strong understanding of routing/switching technologies, IP addressing/subnetting, firewall/firewall rules, and network traffic analysis/troubleshooting
- Solid understanding of internetworking industry trends (Security, Routing, Switching, SAN, & Application Networking)
- In-depth experience designing, implementing, and troubleshooting voice technologies
- Experience or Knowledge installing, maintaining, and configuring network, infrastructure and applications specific to Cisco, AT&T, and Avaya
- Li]Experience working with telecom carriers turning up and troubleshooting IP and or TDM circuits
- Strong technical background on routing and switching technologies in a CISCO networking environment
2
Skills For Pseg LI Assoc Voice Network Engineer Resume
- Experience installing and maintaining an enterprise size VoIP technology architecture and design, including
- Experience with administering, configuring, deploying hardware such as session border controllers, TDM/IP gateways, Softswitches and/or IP PBXs
- Experience with firewalls, VPNs, network operating systems, load balancing and/or DNS/DHCP
- Li]Solid understanding of the Linux Operating System
- Experience in implementing and troubleshooting large Session Initiation Protocol (SIP) networks
- Knowledge and experience using network protocol analyzer and SIP tracing tools
- Experience in a technical capacity supporting a network or infrastructure or application configuration
- Work with changing work priorities and deadlines
3
Skills For Voice / Network Engineer Resume
- Experience managing vendor teams and multiple projects in a fast-paced environment
- Demonstrated history of delivering results
- Excellent TCP/IP networking fundamentals
- Experience supporting large heterogeneous network infrastructure
- 2) Experience working with Cisco IM&P and Expressway
- 3) Experience working on core Cisco Network technologies (routers, switches, firewalls, etc)
4
Skills For Voice, Network Engineer Resume
- A strong working knowledge of Cisco UCM is desirable
- Experience on call recording integration
- Experience with troubleshooting SIP call flows on a Cisco and SIP transport infrastructure
- Strong knowledge of wireless and VPN networking technology
- Advanced working experience with large enterprise professional communications and network systems
- Hands-on experience with Cisco Call Manager and Unity – CUCM 8.6+, Cisco Emergency Responder, Cisco voice router and SRST call routing
- Experience with integrating multiple separate voice systems due to mergers
5
Skills For Level Voice Network Engineer Resume
- Experience migrating between carriers and to a SIP platform
- Experience with voice reporting platforms
- Experience phasing out legacy technologies
- Experience with call recording platforms
- Hands on experience with Cisco Call Manager (versions 11.5 or later) installation, design, configuration, administration and troubleshooting
- Experience in performing multiple processes/projects simultaneously in a fast-paced environment
- Certifications in Voice technologies and Cisco CCVP, CCIP-Voice certification are strongly
- Active CCIE (Voice) certifications or equivalent experience required
6
Skills For Collaboration Voice Network Engineer Resume
- Change Management experience, including assessment, impact, scheduling and controls
- Strong background in designing and implementing multi-site voice platforms
- Experience with other vendors such as Sonus, Genband Session Borders
- Expert Experience with Call Center technologies and solutions, specifically Cisco's UCCE and Interactive Intelligence (ININ)
- CCNA or 15 years’ experience
7
Skills For Core Voice Network Engineer Resume
- Network experience
- Microsoft Skype for Business (formally Lync) experience an advantage
- Heavy VOIP support experience
- Related work experience
- Expert experience with Oracle Session Border Controller
- Expert experience with Oracle Enterprise Communications Broker
- Experience with Avaya Session Manager
- Experience with Avaya System Manager
8
Skills For Senior Voice Network Engineer / Architect Resume
- Demonstrates technical curiosity and an obsessive need to understand the root cause of an issue
- Experience in information Technology/ Information System roles
- Experience in the configuration and support of QoS and VPN components are desired
- Experience on the Cisco ICM system to include knowledge on the components, configurations and system applications
- Upport and integration experience with session border controllers and session management systems
9
Skills For Voice Network Engineer Resume
- Experience with system installations and configurations on the Cisco Call Manager Voice system
- Plan proactively and respond reactively to deliver against current priorities
- Strong knowledge of TCP/IP, LAN/WAN, client-server applications in an enterprise environment
- Strong technical knowledge on Citrix ADC, Riverbed WAN Optimization
- Experience with VoIP Technologies such as H.323, SIP, MGCP gateway configuration
- CUCM, UCCX, SIP, LAN, WAN, and Wireless network experience in Cisco environment
10
Skills For Senior Voice Network Engineer Resume
- Experience with 1000+ user phone systems spread across 10+ offices
- Experience with multiple SBC platforms
- Working-level business and systems knowledge in a global logistics organization; involved with Enterprise level needs and vision
- Working knowledge of architecture and design methodologies for large-scale networks
- Working technical acquaintance of current network hardware, protocols, and Internet standards
- Identify and evaluate new technology for updating equipment, adding capabilities and enhancing existing systems
- Provide cross-training and mentoring across Tier 2/3 engineering team
- Capable of providing Tier 3 support and Engineering to Cisco’s UCCX, Cisco Unified Communications Manager, VCS, SBC’s, etc
- Knowledge of Call Center supporting applications such as ticketing system, workforce management and knowledge management highly desirable
List of Typical Responsibilities For a Voice Network Engineer Resume
1
Responsibilities For Senior Voice Network Engineer Resume
- Contribute to the development of DR/BCP related materials. Participate in DR/BCP related tests and events. Participate in audit and related regulatory compliance analysis and remediation efforts. Provide off-hours production and, at times, development system support. Execute recovery and BCP requirements resulting from DR/BCP declarations
- Adequate project, documentation and organizational skills, and ability to manage time and complex tasks
- Experience administering, engineering and supporting Cisco voice gateways
- Cisco CCX, Unity and Call Manager experience required
- Experience in a network infrastructure environment required
- Strong team player. Capable of working together with team-members to come up with solutions to meet complex design challenges or random network issues
- Skill with testing tools and procedures for voice and data circuits
2
Responsibilities For Pseg LI Assoc Voice Network Engineer Resume
- Strong working knowledge of the SIP protocol
- Strong working knowledge of the H323 protocol suite
- Strong working knowledge of the TCP/IP protocol suite
- Experience with Cisco Unity Connection and Office 365 integration
- Provides client consulting and training on the design and use of the network systems and architectures
- Identify and close any gaps in the existing documentation of the infrastructure
3
Responsibilities For Voice / Network Engineer Resume
- Installation, monitoring, maintenance, support, and optimization of all network and security hardware and software, and associated communications links
- Development of system appropriate documentation
- Develop and generate conceptual, logical, and physical network architectures, resulting documents and drawings, testing analyses, test plans, and risk assessments to ensure sound architecture meeting clearly stated requirements
- Provide feedback and recommendations regarding service delivery improvements
- Available as needed for escalation of support incidents and available for after-hours on-call support
4
Responsibilities For Voice, Network Engineer Resume
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community and ability to communicate technical information to non-technical personnel
- Full project lifecycle efforts (Planning, Preparation, Design, Implementation, Operation and Optimization.)
- Provide engineering support of a VoIP network infrastructure and UC services to include TDM and IP-based trunking, voice routing design and configuration and unified messaging
- Management of various aspects of Sponsor's enterprise voice, and/or data communications networks through all system life-cycles phases, including planning, designing, evaluating, selecting, implementation and future migrations
- Research and evaluating new/emerging technologies (hardware and software) and making recommendations to the engineering team regarding the integration of these technologies into the existing architecture
- Supporting the engineering team and the program's leadership by managing the technical aspects of projects from inception to completion including technical assessments, design, planning, integration, testing, and implementation
- Assisting engineering team with creating detailed architecture designs for next generation voice technologies and creating engineering guidelines for enhancements based on current production deployments
- Routing/switching : Demonstrated strong knowledge of routing with technologies such as, BGP, MPLS, VPN, Spanning Tree, Fabric path ,VPC, and Multicast
- Experience with various monitoring tools and understanding of the technologies underpinning them
5
Responsibilities For Level Voice Network Engineer Resume
- Firewall: Demonstrated knowledge of configuring firewalls from various vendors
- General understanding of scripting, through the use of various languages to enable automation and application tie in
- Creation and maintenance of technical documentation (network designs, SOPs, User Guides, etc.) to support current operation procedures and processes
- Serve as an escalated Tier 3 resource for trouble tickets and work orders for network services and voice network infrastructure devices
- Familiarity with session border controllers
- Experience with Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.711 and G.729 codecs, Digital Tone Multi Frequency (DTMF), H323
6
Responsibilities For Collaboration Voice Network Engineer Resume
- Experience administering, engineering and supporting Cisco Unified Communications infrastructure including but not limited to Telepresence, Tandberg, Polycom, Cisco Call Manager, Tandberg Management Server/Content Server, Conductor
- Cisco Unity/Unity Connections Version (9.X and 10.X)
- Cisco Call Manager Express/Unity Express is required
- Other assigned work as and when required to support operations and projects
- At least one current network industry certification, preferably Cisco’s CCNA, Foundry’s BCNE, Juniper’s JNCIE, Avaya AIPS
- Capable of installing, configuring, troubleshooting Avaya Aura Communication Manager and related hardware such as G450’s, G430’s, Utility servers, and Message Application Server
- Intermediate or Advanced English Level
- Expert knowledge of Call Center technologies and solutions, specifically Cisco's UCCE and Interactive Intelligence (ININ) environments
- Expert Knowledge of IP telephony technologies from Cisco
7
Responsibilities For Core Voice Network Engineer Resume
- Knowledge in IVR, self-service or speech recognition systems
- Light travel to remote field sites (US, UK & Canada), on-call responsibilities and quarterly maintenance weekend work
- Strong understanding of telephony dial plan design, implementation, and call control/routing protocols such as H.323, MGCP, SIP, SCCP, Q.SIG, CAS, ISDN PRI, FXO, FXS, and POTS
- Experience with the following: Cisco Unified Communications VoIP telephone system which includes Call Manager, Unity Connection, Presence, Emergency Responder, Exchange, MS Lync, Jabber, Telepresence, Contact Center Express, CRS servers, TMS, VCS, SRST, ATA and third party hardware and software integrations
- Strong knowledge and experience in designing, deploying, and troubleshooting Digital/Analog voice gateways, media resources such as conferencing, transcoding, MTP, and MoH, and voice endpoints such as IP phones, and CIPC (softphones)
- Experience designing, configuration and implementing Call Manager on bare metal, Windows and VMWare
- Zoom International call recording software
8
Responsibilities For Senior Voice Network Engineer / Architect Resume
- Configure and maintain SRST, voice QoS, Voice Routing Protocols and Voice Gateways
- Good knowledge and experience working with global and local telco carrier service providers. Experience dealing with remote/field site outages, testing, troubleshooting and coordination of service restoration with remote-hands and or 3rd party resources
- Experience working for financial institutions and with standards and regulations that affect financial institutions including FFIEC and PCI
- Robust, hands-on technical knowledge operating systems, including, Win10, Win2008, 2012, and 2016 Server
- Articulates the business value and bearing of advanced technical and non-technical information and understands when to intensify issues
9
Responsibilities For Voice Network Engineer Resume
- Management of personnel supporting large government customers
- Strong understand of Cisco Finesse call centers as well as the associated reporting tools. This includes creating custom UCCX scripts and Finesse dashboards, as well as the CUIC reporting tool
- Hands-on Administration experience of LAN, WAN, VoIP and routing technologies such as OSPF, BGP, MPLS, VPN (GRE & L2L), QoS, HSRP, GLBP and IP-SLA. In-depth understanding and experience dealing with a variety of Cisco hardware and IOS (12 & 15) is highly desired
- Equivalent work experience
- Fortinet NSE Fortigate Administration Experience and Fortigate Certifications are ideal
- Certifications wanted are CCNP or CCNP-Security and CCNA or CCNA-Security, MCP and MCSE, CISSP, SANS GIAC
- Proven experience and success with LAN, WAN, WLAN, MPLS, design, implementation, and support. Proven experience with network capacity planning, network security principles, and general network management best practices
- Experience in an enterprise environment is required
10
Responsibilities For Senior Voice Network Engineer Resume
- Robust understanding of communications protocols such as H323 / SIP/ QoS / QSIG / G.711 / G.729, SRST, CUBE private line services from T1 to DS3 and SIP is required
- Wireshark knowledge and skills are essential
- Innovative understanding of business technology drivers and their impact on architecture design
- Configure base CUCM components, such as device pools, Call Manager groups, and other communal elements. Build dial plans including route patterns, route lists etc
- Experience in configuring, supporting and fault diagnosis of Avaya Session managers, Cisco SME, Oracle Session Border Controllers with software versions 6.x and 7.x is essential
- Experience with deploying carrier SIP solutions from carriers, such as VzB
- Any exposure to Cisco CUCM, SME & IP telephony systems would be beneficial
- Provide Tier 3 support to operational teams
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