Voip Engineer Resume Sample
Eliseo Runolfsson
4961 Jenifer Stravenue,
New York,
NY
+1 (555) 837 2387
Work Experience
Senior Voip Engineer
12/2015
-
PRESENT
Boston, MA
- Proactively manage service performance. Provide in-depth analysis of usage trends and make recommendations for modifications to insure services have sufficient capacity and increase/decrease capacity as needed. Forecast future usage expectations and plan service enhancements to provide new services in a timely manner
- Monitor and maintain the operation of University wide telecommunication systems to insure agreed upon service levels are met on all campuses
- Develop standards and operational procedures. Ensure the necessary documentation and operating procedures are in place to support other engineering and operational team members in performing installation and configuration tasks in a consistent manner
- Bachelors of Science in Information Technology related field
- Design, implement, administer, and/or maintain Cisco Unified Communications systems including but not limited to CUCM, CUC, Unity, UCCE, CUPS, VG, CUBE, CVP, CTIOS, and call recording systems
- Create, Implement, and Support ICM and CVP call routing scripts and required reports
- Work directly with the business group to design, and test ICM and CVP call flows to meet the business requirements
- Maintain documentation of the UC environment and operational procedures
Voip Engineer
03/2009
-
08/2015
Philadelphia, PA
- Analyze the existing voice and data networks and recommend solutions based on requirements
- Provide performance engineering and optimization, knowledge transfer and mentoring
- Responsible for engineering, configuration, maintenance, and upgrade of the companies Voice over IP (VoIP) deployment, supporting applications and network hardware
- Receive and address error escalations of VoIP network through the ticket system, troubleshoot issues in a timely and accurate manner
- Conduct third-tier level support concerning new products for internal and external customers, train training resource to convey the correct information for client service
- Public Safety Answering Point (PSAP) Voice and Text Deployments and documentation
- DS0 and T1 build/removal (MACD) Documenting and Building all requests
- Understanding of PRI, SS7 CAMA and SIP signaling – new build and troubleshooting
- Demonstrate the ability to communicate technical concepts to others across all levels of the business
Voip Engineer, Level
12/2004
-
01/2009
Chicago, IL
- Clear and effective communication across all mediums (e.g. email, conference calls, in person, written documentation, etc.)
- Demonstrate the ability to translate end user problem statements into actionable solutions while upholding company standards and policies
- Demonstrate the ability to act independently while working with remote hands at a customer site
- Installation/configuration of DEA Enterprise VoIP infrastructure
- Troubleshoot/upgrade/maintain VoIP infrastructure and VoIP end user devices
- Review and develop future VoIP changes/requests
- Work closely with network personnel and government management
Education
Grand Valley State University
1999 - 2003
Engineer's Degree in Computer Science
Professional Skills
- Proven track record as a Senior Engineer displaying strong teamwork, strong written and verbal communications and customer-oriented skills
- Excellent email and verbal communications skills working with Vendors and external partners
- Proven communication, analytical, and problem-solving skills
- Previous experience with leading a team and prioritization tasks/projects based on schedules and agreed to priorities
- Excellent written and oral communications skills (American English primary)
- Excellent documentation, presentation, and problem-solving skills
- Strong customer / collaboration skills
How to write Voip Engineer Resume
Voip Engineer role is responsible for communications, architecture, technical, troubleshooting, leadership, cisco, research, security, languages, microsoft.
To write great resume for voip engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Voip Engineer Resume
The section contact information is important in your voip engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Voip Engineer Resume
The section work experience is an essential part of your voip engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous voip engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular voip engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Voip Engineer resume experience can include:
- Proven track record as an Engineer displaying strong teamwork, strong written and verbal communications and customer-oriented skills
- Mentor junior engineers on how to effectively communicate with internal customers providing voice services and assimilating business requirements
- Proven experience with PBX troubleshooting/support/maintenance
- Strong knowledge (i.e. routers and switches) and strong understanding of VoIP is required (i.e. various types of IP based voice products – Cisco CUCM)
- VoIP Troubleshooting Skills
- Strong skill set using Microsoft Office products, especially Excel and Visio
Education on a Voip Engineer Resume
Make sure to make education a priority on your voip engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your voip engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Voip Engineer Resume
When listing skills on your voip engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical voip engineer skills:
- Resolving VOIP infrastructure problems and incidents quickly and effectively
- Strong experience building and supporting an Avaya Call Center - need to have in depth knowledge at a programming level
- Good understanding of and experience with debugging VoIP call processing applications
- Of troubleshooting and analysis skills and correcting problems in complex Nortel voice networks (preferably including VoIP)
- Advanced networking & network troubleshooting skills
- Prior experience working in a UNIX/Linux environment developing scripts to support the application infrastructure
List of Typical Experience For a Voip Engineer Resume
1
Experience For Senior Voip Engineer Resume
- Experience in multi-vendor routing and switching infrastructure, including Data and VoIP VLANs, IP Routing Protocols (MPLS, OSPF, EIGRP, BGP)
- Extensive experience with Cisco CUCM, Interworking Gateways, SRST, call routing, etc
- Experience working with multiple vendors during critical escalations
- Demonstrated understanding of the Cisco Voice Network infrastructure and best practices
- Contact Center Technology, Video and/or Tele-presence collaboration, and Data Center Networking Experience desired
- Experience with session border controllers and Office 365 UM
- Experience in the telecommunication area, Voice and IP networks and software applications
- Hands-on experience with small project management and implementation
- Robust, large-scale network design experience
2
Experience For Tier, Voip Engineer Resume
- Strong knowledge of OSPF and BGP protocols required
- Relevant work experience as typically acquired in 6 to 8 years
- Demonstrated knowledge of telecom and backbone network infrastructure (i.e., local & long distance telco's, telco products, TFN's, QoS, Routing etc.)
- A strong background in Cisco Call Manager or like systems is needed, knowledge of basic data communications and networking is essential
- Experience working on Voip platform at a carrier-level
- Very strong networking background with Cisco IOS
- Experience with Single Sign On
- Experience with Avaya AS5300
- Experience with Oracle Session Border Controllers
3
Experience For Voip Engineer, Level Resume
- Experience with Juniper MX routers
- Technical experience in computer architecture and data communications
- Experience in Linux OS at administrator level
- Cisco Call Manager design and implantation and operations experience with CER, UCCX, and Jabber
- Experience with Cisco Unified Border Element (CUBE)
- Systems/Network experience and at least 1 with SIP/VoIP
- Fluency in English and telecom carrier experience in India
- Understanding and hand-on of rating, routing, and billing for voice traffic
4
Experience For Voip Engineer NC Resume
- Understanding of PRI, SS7 CAMA and SIP signaling - new build and troubleshooting
- Identifying, analyzing, and correcting VNF/application interoperability issues
- Troubleshooting complex VoIP routing issues
- Writing & Executing Detailed Test Plans
- Assessing customer requirements and providing telecommunications requirements, designs and orders
- Providing in-depth engineering analysis of telecommunications strategy for the customer in support of their modernization efforts
- Building and maintaining SDN/NFV test environments
- Supporting VNF/application testing and integration efforts
- Understanding of interfacing routers/switches with encryption devices
5
Experience For UC / Voip Engineer Resume
- Proposing enhancements to telecommunications designs for medium to large scale telecommunications infrastructures
- Working Knowledge of Wireshark network packet analyzer
- Collaborating with IT and Operations to ensure linkage to Service Assurance
- Driving standardization and implementation of automation and tools
- Understanding of Qualify of Service (QLS)
6
Experience For VTC / Voip Engineer Resume
- Evolving network integration efforts and testing methods
- Collaborating with key partners to develop automation for Router, Security, Load Balancer, SD-WAN and WAN Optimization test suites
- Understanding of integrating Cisco Voice networks with other platforms
- Expertise in routing protocols (BGP, OSPF, EIGRP, RIPv1&2), Switching architecture and protocols (VLAN’s, Trunking and Spanning Tree)
- Assist in evaluating, recommending, and selecting VoIP equipment, services and vendors
7
Experience For Voip Engineer, Senior Resume
- Familiarity with other telephony technologies including faxing, instant messaging, ACD, IVR, and PBX’s
- Deploying, installing, and configuring complex Avaya Definity G3R solutions
- Manage vendor relationships to ensure compliance with Service Level Agreements are being met through reviewing data monitoring statistics
- Basic understanding of voice and data technologies as used in the enterprise network (e.g., TCP/IP, routing and switching, physical transmission media)
- Hand-on design, implementation, and troubleshooting of Cisco Routing and Switching equipment required
- Familiarity with DoD IA requirements, hardening, and patching (STIGs, IAVA/B, ACAS/HBSS/SCAP)
- Perform traffic modeling, capacity estimation and develop multi-tenant distributed computing models
8
Experience For Voip Engineer, Mid Resume
- Lead in planning, designing and implementation of a complex multi-site VoIP solution
- Network administration including QoS and traffic shaping across switched and routed networks, as it relates to VoIP
- Provides Quality of Service (QOS) Traffic engineering/shaping in fully converged network / Models / Best Practices
- Participate in formulating technology aspects of the teams long range planning for voice/video/collaboration
- Manage tickets using "Cherwell" ticketing system
- Detailed understanding of subnetting and network segmenti
9
Experience For Voip Engineer Resume
- Deploy and Maintain complex voice infrastructure components, automated approaches for identifying and fixing voice quality issues
- Participate with Engineering teams on design and architecture of voice/video services optimizing quality
- Troubleshooting and resolving complex Avaya Definity G3R issues
- Expert Knowledge of VoIP Networking, call routing, call queues, call groups, BLF layout & management, etc
- Direct support to the USCIS Engineering and Implementation staff and work in cooperation with USCIS Infrastructure Engineering, Network Operations, and ATD
- Responsible for capacity planning, new technologies planning and integration
- Maintain production environments relating to online services, including development, stage and production systems
10
Experience For Senior Voip Engineer Resume
- Responsible for designing and building call center Automated Call Distribution (ACD) instances to support internal call centers
- Firm understanding of Quality of Service (QoS) in Voice/Video/Data networks
- Familiarity with engineering design process per Defense Acquisition guidelines
- Forecast and perform capacity planning on voice network
- Evaluate 3rd party products and tools relating to VoIP, Voice and Video
List of Typical Skills For a Voip Engineer Resume
1
Skills For Senior Voip Engineer Resume
- Strong documentation and communication skills in both verbal and written forms
- Work experience in managing/configuring telecom networks, with a strong background in VoIP, IP packet networks and application server
- Prior experience working in PL/SQL Relational or Non Relational databases
- Able to effectively mentor technical staff
- Effectively present information and respond to questions from a wide variety of audiences
- Solid experience in VMware setup and maintenance
2
Skills For Tier, Voip Engineer Resume
- Enthusiasm and ability to develop technical skills and take on additional responsibilities to add value to the team and Mitel's mission and goals
- Communicate effectively with a customer’s senior technical team and executives
- Prior experience with legacy PBX phone systems
- Effectively communicate difficult concepts and negotiate with others in a team environment
- (BA/BS) or equivalent experience and 5+ years of related work experience
- Experience with implementing, managing, and maintaining VoIP monitoring solutions (like Palladion or Empirix)
- Experience in developing code using Java, Spring Framework, RESTFull, JMS, AMQP, XML, JSON
- Expert knowledge of, and experience in converged technologies including TDM and IP voice, UC messaging, and data networking
- Experience in implementation and troubleshooting of routed networks, including the use of multiple internetwork routing protocols
3
Skills For Voip Engineer, Level Resume
- Knowledge of, and experience in converged technologies including TDM and IP voice, UC messaging, and data networking
- Hands on experience installing, upgrading and maintaining Cisco Unified Communications products, particularly UCCX / Contact Center
- Experience with IP networking, routing, and switching
- Experience with Yealink & Polycom Phones, including provisioning, firmware management, and features / usage
- Specific programming experience with Cisco Voice Gateways including VXML Gateways, Cisco CUBE, and Cisco CUSP
4
Skills For Voip Engineer NC Resume
- In-depth hands on experience in implementing and troubleshooting Cisco Unified Call Manager
- In-depth hands on experience in implementing and troubleshooting Cisco Unity connections
- In-depth hands on experience in implementing and troubleshooting Cisco Cube solution
- In-depth hands on experience in implementing and troubleshooting Session Internet Protocols. (SIP)
- Experience with testing and turning up circuits
- Strong background in VoIP phone technology, both premise based and cloud based installation, configuration, maintenance and troubleshooting of the following
5
Skills For UC / Voip Engineer Resume
- Solid foundation in Cisco routing, switching (IOS) and firewall (ASA) administration
- Experience in parsing call records, sip traces, using Netscore for call analysis
- Experience with providing engineering and design support for local area networks
- Cisco VOIP Experience 4-6 years performing builds, staging, upgrades, deployments and integration tasks
- Strong background in integration and testing of Voice and Data on IP networks
- VoIP and/or telecommunications engineering experience
- Strong background in VoIP domain including in depth knowledge of SIP and NCS protocols
6
Skills For VTC / Voip Engineer Resume
- Experience working in a data-center / large enterprise environment
- Strong working knowledge of VoIP protocols (such as SIP)
- Telecommunications service provider engineering, design or maintenance experience with softswitch platforms
- Experience working with outsource vendors and telco’s
- Intermediate experience in SIP/MGCP/H.248, alarming AIS, LOF, LOS
- Cisco UC engineering experience
- Do testing and validation of new VoIP applications and call flows
- Experience with SIP (Session Initiation Protocol), RTP/RTCP, Linux/Windows platforms,VoIP, and shell scripting
7
Skills For Voip Engineer, Senior Resume
- Strong background in integration of Voice and Data on IP networks with legacy PBX and PSTN interfaces, including T1/PRI, Analog, and other standards
- Hands-on VoIP implementation and/or systems administration experience with multiple VoIP clients using relevant VoIP industry standards i.e. SIP, RTP, SDP
- Experience and understanding of Firewalls
- Experience and understanding of various SBCs and their fuction
- Experience in configuring Cisco CUCM and UCCX in High Availability (HA) for fully redundant system
- Experience with troubleshooting Cisco 5500 series ASA firewall and configuration of NAT rules
8
Skills For Voip Engineer, Mid Resume
- Experience with troubleshooting of Cisco 6500, 4500, 3700 and 2900 series switches
- Experience with troubleshooting of Cisco 2600 and 7200 series routers
- Excellent understanding of all aspects of SBCs – preferably Oracle but knowledge of others is welcome
- Good understanding of Key voice quality metrics (Delay, Jitter, packet loss)
- Experience with performing architecture and design support for large-scale enterprise VoIP solutions
- Experience with Cisco Unity Connection and Instant Messaging and Presence
- Experience with performing architecture and design support forlarge-scale enterprise VoIP solutions
9
Skills For Voip Engineer Resume
- Experience with providingengineering and design support for local area networks
- Experience with 3CX & related VoIP technologies (3CX is a nice to have)
- 3CX Certification or equivalent Proven Knowledge
- Experience with AT&T JUTNet and DTSPO service providers
- VOIP network design and integration experience
- Demonstrated ability to work on critical production systems
- Work experience in a network infrastructure/network space
- Experience in the areas of Service Provider VoIP core design
- Experience in Cisco Call Manager multi supercluster environments
10
Skills For Senior Voip Engineer Resume
- Experience with ILS (Intercluster Lookup Service)
- Experience with implementation and management of Cisco Call Manager servers and Cisco Prime Collaboration and modules
- Experience with Telepresence endpoints, Conductor, and Telepresence servers
- VoIP design and implementation experience
- Experience with Cisco UCM, Unity Connection, and IM&P
- Experience with Cisco Unified Border Element (CUBE)
List of Typical Responsibilities For a Voip Engineer Resume
1
Responsibilities For Senior Voip Engineer Resume
- Some experience with technology or strong aptitude for technology based on Director level assessment
- Analytical approach to troubleshooting and problem solving that is strong in isolation, triage and correlation
- Document carrier trunk configurations and experiences
- Experience and familiarity in VoIP call terminology and lingo
- Sonus Networks platform experience with Sonus EMS, Sonus SBC, Sonus PSX
- Experience with LAN-to-LAN VPN: crypto maps, access-lists, and route statements in a hub/spoke topology
- Experience with geospatial or eGIS solutions
- Experience with Cisco Unified Communications Manager
2
Responsibilities For Tier, Voip Engineer Resume
- Provide point of escalation for repair (Tier 3 Support), training and guidance to less experienced team members
- Adtran Voice Gateway Experience
- Experience in a team leader role or senior position
- 3 – 5 years of technical experience in a VoIP enterprise environment
- Experience with Local Exchange Carriers (LECs)
- Applicable CTI experience
3
Responsibilities For Voip Engineer, Level Resume
- Experience Cisco routers and switches
- Perform on complex high priority projects and deliver them within budget, specs, and timeline
- Advanced experience with TDM (DS3/DS1/DS0/SS7/PRI/CAS)
- Cisco VoIP deployment and/or operations experience with small to mid-sized corporation and/or service provider infrastructures
- Experienced VoIP build and support engineer
- VMware experience – installation & support
4
Responsibilities For Voip Engineer NC Resume
- Using a system for creating and managing tickets for tracking and momentum
- Understanding of network topology, and confidence in working with network infrastructure, including routers, firewalls, managed switches
- Understanding of Skype and WebEx functions and account and provisioning
- Providing both onsite and remote helpdesk support/service to customers
- Providing both onsite and remote helpdesk support/serviceto customers
- Ensure continuity and quality of networks by owning the resolution of issues across platforms and tracking progress and escalating as appropriate
5
Responsibilities For UC / Voip Engineer Resume
- Configuration and troubleshooting of routing protocols: EIGRP and static routing
- Ensure architecture, security, design, development, and testing standards are up-to-date and adhered to including the creation of technical documentation
- Provide capacity planning, monitoring, and maintenance of designated systems
- LAN/WAN networking equipment and protocols understanding
- Detailed understanding of the OSI and Cisco Internetworking models
- Implement overall solutions including development of design documents (pre-deployment, training, how-to guides, etc.)
- Installation, configuration, maintenance and troubleshooting of the following
- Champion for promoting and implementing SDN-NFV technologies
6
Responsibilities For VTC / Voip Engineer Resume
- Create preventative maintenance and monitoring procedures in order to maintain maximum uptime
- Maintain and update documentation of the computing environment and increase support capabilities across the department
- Proficient with Linux system administration including network services such as DNS, DHCP, and network interfaces
- Execute basic troubleshooting network voice/data (Cisco Routers, PIX, and ASA)
- Provide technical support via ticketing queue to end users on a global basis
- Manage escalation of incidents, opening TAC incidents w/ Cisco/vendors
7
Responsibilities For Voip Engineer, Senior Resume
- Provide training for users: CUIC, Endpoints,
- Creation of training documents & presentation material
- Provide direction and training for other VoIP engineers
- Deep understanding of SIP interoperability
- Provide overall enterprise level Cisco VoIP infrastructure systems planning, operations and maintenance, and management
- Work with Network Operations for IP assignments and network routing
- Develop and communicate architectural proposals for various projects and initiatives pertaining to telephony improvements & enhancements
- Provide support for complex issues and problems relating to and around VOIP and skype for business
- Certifications Desired: One or more of the following: CCNA, CCNP Voice, CCDA, CCIE
8
Responsibilities For Voip Engineer, Mid Resume
- Track record of being a key contributor in successful projects
- Excel in high-pressure and demanding situations
- Provide clear, consistent, and accurate documentation. Directs compilation of records and reports concerning network operations and maintenance
- Identify trends or problems as defined by ITIL through an in-depth understanding of business processes supported by the network
- Configuration of VLAN: STP, switch port access, 802.1q, and ISL trunking
- Basic knowledge of troubleshooting of Network Access Control (NAC), IP Management, DNS/DHCP Appliances
- Knowledge of packet capturing utilization Cisco devices and third party software
9
Responsibilities For Voip Engineer Resume
- Hands-on LAN & WAN design, implementation, and troubleshooting required
- Curious nature; wanting to work with and experiment with new functionality
- Net 4500 SBCs, and harden the solution according to the DoD
- Basic knowledge of multi protocol label switching (MPLS) required
- Basic knowledge of signaling protocols (e.g., SS7, SIP, CAS, etc.) required
- Responsible for implementation, testing and migration from legacy Metaswitch Softswitch to MetaSwitch Clustered Virtual Softswitch
- Basic knowledge of multi-protocol label switching (MPLS)
10
Responsibilities For Senior Voip Engineer Resume
- Cisco Certification in one or more of the following: CCVP, CCNA
- Detailed knowledge of voice and data network copper and fiber cabling infrastructure in a multi-datacenter environment
- Work with clients to evaluate network health and capacity planning
- Installation and configuration of Cisco switching and VOIP infrastructure across multiple enterprise environments/client locations, both remotely and on-site
- An assertive attitude to take initiative in seeking out solutions for problems to optimize performance and quality
- Detailed knowledge of voice and data network copper and fiber cabling infrastructure in a multi-campus environment
- Able to troubleshoot complex voice and data network issues, including QoS configurations for converged technologies
- Design and develop test scripts in EAST, GL-Comm, QualiSystems TestShell, IXLoad and Perl scripting language
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