Workflow Coordinator Resume Sample
Travis MacGyver
8250 Shea Mount,
Chicago,
IL
+1 (555) 546 4496
Work Experience
Senior Workflow Coordinator With German
05/2018
-
PRESENT
Houston, TX
- Work Experience in Technology infrastructure with a high level of knowledge in Storage, Network, Server
- Monitors and manages the queue of requests submitted through Ticketing Tool and group mailboxes
- Performs review of design requests for any questions and determines the length of time to process the request to be able to confirm or negotiate delivery dates
- Analyzes the required skill set to process a request , and allocates or assigns the necessary resource(s) for it so that all designers are fully utilized for production during a given shift
- Updates tracking sheets, feedback surveys and other forms for KPI monitoring
- Communicates with requester for clarifications and deadline negotiations
- Partner with the CA Supervisor and UW Supervisor to ensure established controls, SLAs, and
Workflow Coordinator
07/2014
-
12/2017
Dallas, TX
- Assist manager with day to day activities of the cash management operations department to ensure quantity and quality service levels are met
- Complete online setups and maintenance for cash management customers including Treasury Banking Suite, Positive Pay, ACH Positive Pay, Remote Deposit, Wires, and/or ACH
- Assist with the management of simple to moderate project development including day to day operational aspects of a project from beginning to end. 11. Exhibit leadership skills and capabilities
- Ensures Escheat requirements are met, including required customer communication and submission to state
- Assist manager with day to day activities of the call center, ITM and online account opening department to ensure quantity and quality service levels are met
- Train fellow employees and oversee projects within the call center department
- Assigns work orders to Engineers based on complexity & engineer competencies. Ensures the right assignment of work
- Ensures that issues and recommendations with regard to programs, tools, projects, products, process, metrics, standards
- Advanced level Microsoft Office skills, including Excel, PowerPoint and Access
Wire Operations Workflow Coordinator
06/2011
-
02/2014
Chicago, IL
- Excellent team player and to be able to partner with various levels of the organization
- Able to work in a stressful and lively environment whilst maintaining attention to detail and accuracy
- Manage key performance indicators ( KPI’s for your department and ensure the KPI’s are met monthly
- Oversee and manage platform’s call volume, abandoned time, and available skills. Workflow Coordinator is in charge of ensuring staff have the proper aux codes during work hours
- Oversee and manage platform’s ticket queues for proper ticket triage and resolution of tickets in proper priority. Ensure process is being followed according to escalation and resolution of tickets
- Provide managerial insight for support analyst’s phone calls for expertise knowledge of the platform and mediate any issues between Command Center and customer
- Ensure evidence and testing is submitted regarding any of the platform’s controls for MCA
Education
Oglethorpe University
2007 - 2011
Bachelor's Degree in Accounting
Professional Skills
- Strong Microsoft Office skills and mainframe experience
- Excellent keyboarding and computer skills (Lotus Notes, Excel & Word)
- Excellent keyboarding and computer skills (Lotus Notes, Outlook, Excel & Word)
- Strong keyboarding skills and detail orientation for data input
- Strong verbal and written communication skills and attention to detail required
- Basic skills: spelling, math, grammar, scanning and filing – passing score: 80%
- Conflict resolution and critical thinking skills
How to write Workflow Coordinator Resume
Workflow Coordinator role is responsible for microsoft, basic, database, mainframe, excel, workflow, finance, retail, training, integration.
To write great resume for workflow coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Workflow Coordinator Resume
The section contact information is important in your workflow coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Workflow Coordinator Resume
The section work experience is an essential part of your workflow coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous workflow coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular workflow coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Workflow Coordinator resume experience can include:
- Attention to detail, multitasking, and good communication skills
- Strong analytical, problem solving, and organizational skills are required to identify, research and/or resolve requests
- Windows 10, Microsoft Office 2016 (including Excel and Access), and basic computer skills
- Triage, prioritize and assign work items based on team members skill set
- Develop business knowledge related to CDSS to effectively conduct job responsibilities
- English and German written and spoken communication skills
Education on a Workflow Coordinator Resume
Make sure to make education a priority on your workflow coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your workflow coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Workflow Coordinator Resume
When listing skills on your workflow coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical workflow coordinator skills:
- Data analysis and good data-driven decision-making skills
- Good numeric and Alpha typing skills
- Strong business acumen and organizational skills; attention to detail
- Excellent communication skills, both internal and external, is required to inform and navigate projects to defined goals
- Prioritize high volume effectively
- Collaboration skills for working across geographically dispersed functions
List of Typical Experience For a Workflow Coordinator Resume
1
Experience For Project & Workflow Coordinator Resume
- Intermediate Excel skills/proficiency
- Identify and reward good performance; support under-performance through coaching and feedback as part of regular 1-to-1 meetings and performance appraisals
- Strong working knowledge of KWI or other back office inventory system
- Proficiency in writing and handling business correspondence
- Support multiple time tracking initiatives through work assignments
- First contact for questions regarding work fulfillment by researchers
- Foundation of critical thinking, analytic tradecraft, and a joint perspective on the intelligence enterprise
- Self-starter who can work independently as well as being a team player
2
Experience For Wire Operations Workflow Coordinator Resume
- Manage process improvement projects independently bringing recommendations to management
- Very proficient in the use of monitoring tools
- Continually and accurately maintain job tracking platform and other management reports
- A personality for working well with others, included those more technically oriented
- Open jobs for creative work flowing through the department
- Ensure proper routing of Incidents, Requests, and Tasks
- Assign dock doors for inbound/outbound activity according with warehouse direction and vendor assignment in warehouse
- Accepts full responsibility for quality control of all banking money movement activities with significant financial, client and/or internal business impact
3
Experience For One Team Workflow Coordinator Resume
- Communicate information, asks questions and checks for understanding
- Knowledge of basic accounting and 10 key
- PC knowledge including MS Word, Excel, Outlook and ability to learn other systems as necessary
- Professional and deadline-oriented environment in an office setting
- Microsoft Word and Excel tests (basic, intermediate and advanced) – passing score: 76%
- Serves as de-facto manager in Manager’s absence
- Manage & maintain multiple central team inbox’s which support production and project work assignments for the Group Benefit and Group Retirement CDSS team
- Support an environment that promotes team member accountability and autonomy
- Assist team members in meeting specified Turn Around Time (TAT) standards (outstanding task daily team e-mail reminder, vacation preparation outstanding task team member e-mail reminder)
4
Experience For Field Services Workflow Coordinator Resume
- Provide customer service to a large end user base onsite at customer’s location in regards to computing functionality, questions, diagnostics, assistance and consultations in one on one or group situations via in person, phone, email and video conferences, etc
- Relevant years of experience in an MNC / professional services environment
- Serve as primary point of contact for incoming requests to the DPS department for various Word Processing related tasks such as formatting, proofreading, editing, styling of documents, large volume printing, conversion or printing to image (PDF), and burning of DVDs and CDs
- Assist with performing proofreading and quality control analysis during heavy volume periods
- Interface with requestors to gather detailed information in order to better understand the nature and requirements of their request
5
Experience For Credit Card Case Processing Workflow Coordinator Resume
- Understand and work in a complex organization
- Takes initiative: spots problems, poses solutions
- Responsible for the proof reading and inspection of artwork, design and content. Ensure that the copy, format and brand style of artwork are in accordance with clients’ specifications
- Create weekly reports of projects’ progress
- Assist creative team with printers’ and vendors’ communications, RFQs, print and digital specs and schedules
- Create, maintain, and track batch and document entries through the translation tools
6
Experience For Fulfillment Workflow Coordinator Resume
- Maintain metadata associated with processed media and documents
- Troubleshoot problematic or corrupt documents to determine the appropriate method for correction to meet the requestors’ needs
- Leads efforts to research CXP capabilities in other countries
- Catalogs court processes, access and vendors found in other countries
- Collects and distributes findings to the team and appropriate business partners
- Assignment of new work orders to team members
- Maintenance of an adequate and equitable workload among team members
7
Experience For Mortgage Bankiing Customer Assistance Workflow Coordinator Resume
- Handle client inquiries and interactions as required
- Maintain consistent communication with managers with regard to researcher performance, client needs & inquiries, potential problems in workflow or performance
- Assists with vendor management (search parameters, turnaround time, cost, accuracy in reporting, etc.) Serves as first contact to researchers for vendor recommendations
- Assist with billing as needed
- Review research reports for accuracy and content
- The Workflow Coordinator reports directly to the Manager
8
Experience For Deposit Operations Workflow Coordinator Resume
- Does not have any direct reports
- Provides assistance and input to Manager for performance management and reviews
- Manage branch priorities and task assignments through an understanding of Priority Intelligence Requirements, submitted customer requiren1ents, AVFL capabilities, external DoD, IC, and other partner capabilities
- Build and maintain metrics associated with the work performed by the various AVFL teams, and report to the Government lead as requested
- Document and deliver a status of the accomplishments and current workload in a weekly status update to the Government lead
- Assist management in the handling of overall process volume through daily routing of all incoming items to be worked and rerouting items to various queues for processing
- Obtaining assistance from back-up associates as needed to meet daily metrics
- Identify production capabilities of individual associates and ensure that everyone is working at full capacity
- Report each day key metrics for the Contracting area in the aggregate and for individual associates
9
Experience For Non-agent Syndications Workflow Coordinator Resume
- Triage and redistribute workload throughout the day to ensure we meet the daily metrics
- Capture metrics at the individual level for work items processed by the team
- Daily huddles with the team
- Results oriented, learn quickly and able to make sound decisions
- Knowledge of MS Office 2010; Word, Excel & PowerPoint
10
Experience For Client Field Workflow Coordinator Resume
- Enters non-space requests into Service Now (or other Deloitte supported application) for escalation to specialty groups/specialists
- Contributes to the management of operating expenses. Prepares work schedules that provides for the completion of production jobs in accordance with timeliness specified in service level agreements while minimizing overtime, and other operating expenses
- Work in conjunction with multiple cross -functional organizations analyzing situations and data
- Monitor SLA Compliance on a daily and monthly basis
- Escalate to Field Services Management on issues that impact the entire operation
- Distribute ticket / deployment workload among the NTT Data Onsite Team
- Make the appropriate recommendations for delivery options
List of Typical Skills For a Workflow Coordinator Resume
1
Skills For Project & Workflow Coordinator Resume
- Highly complex problem-solving skills
- Proof reading skills, able to interpret Brand Guidelines and check artwork for adherence
- Bilingual, with verbal and written communication skills in English and French
- Participate effectively as a team member
- Proactive and demonstrates a strong bias for action orientation
2
Skills For Wire Operations Workflow Coordinator Resume
- High-level of attention to detail, and problem-solving skills
- Interpret and embed case workflow priorities from CLM Leadership, the business and KYC prioritisation framework
- Prioritizing, assigning tasks and managing workloads in a fast paced, time sensitive environment
- Experience with Excel data manipulation using Formulas, Tables, Sorting and Filtering, PivotTables, Charts, and Lookup Functions
- Experience training and coaching other employees
- Excellent problem-solving and multi-tasking abilities
- Experience writing and/or using scripts written in Python, VBS
- Experience with report writing and report editing
- Strong team player with a high interest in working in a cross functional team environment
3
Skills For One Team Workflow Coordinator Resume
- Hands-on experience performing team management, operational or implementation functions in a large,
- Experience working with MAC/Apple applications and software
- Capable of managing priorities and task assignments
- Manage the priority flow and shall ensure appropriate work distribution and reporting
- Consults incoming purchase orders, e-mails about sample sale goods, then coordinates and delegates the daily activities of the warehouse staff
- A strong desire to advocate for customers
- A strong desire to understand how our products function at a high level
4
Skills For Field Services Workflow Coordinator Resume
- Demonstrated ability to understand the feelings of our customers and empathize with them on the issue at hand
- Demonstrated ability/interest in project management
- Produce accurate work product and strong attention to detail
- Experience as an LNO in the Intelligence Community (IC)
- Well organized with the ability to prioritize tasks to ensure service standards are met
- Experience as a Workflow Coordinator
- Two or more years’ experience with Theater Exploitation Database (TED)
5
Skills For Credit Card Case Processing Workflow Coordinator Resume
- Operate warehouse equipment such as Work Savers and pallet jacks
- Experience with remote access and collaboration tools (e.g., Skype and WebEx)
- Three years of experience in intelligence analysis
- Lead/supervisor experience required
- Multimedia exploitation experience
6
Skills For Fulfillment Workflow Coordinator Resume
- Relevant years of experience in an MNC / professional services environment
- Assist in clarifying project scope prior to moving projects to designer
- Balance competing production priorities for the department
- Related experience, including short-term project management
- Strive in a fast-paced, dynamic environment with constantly shifting priorities
- Demonstrated ability for high production and accuracy
7
Skills For Mortgage Bankiing Customer Assistance Workflow Coordinator Resume
- Demonstrated ability to multi-task and problem solve
- Experience in a library environment highly desirable
- Tracking historical volumes and forecasting future volumes to identify staffing gaps
- Lifting and moving boxes – passing score ability to lift and move a 30lb. box from floor to desktop and push a cart with two 30 lb. boxes loaded on it 50 feet
- Working knowledge of windows applications, including e-mail and document management systems
- Monitoring incoming service request queues
- Working knowledge of Rightfax and Siebel software
- Working knowledge of the processes, software and technology that supports Studio operations
8
Skills For Deposit Operations Workflow Coordinator Resume
- Coordinating distribution and accurate storage of scanned images
- Working knowledge of: Microsoft Outlook to review emails from different departments. Responds to emails in a timely manner to ensure smooth product flow
- Reviewing requests for completeness and compliance within funds transfer standards
- Typing test 35 WPM
- Assigning Service Requests to the Marketing and Launch Senior Analyst(s)
- Working knowledge of Excel and the ability to perform various “data management” tasks
9
Skills For Non-agent Syndications Workflow Coordinator Resume
- Works alongside the warehouse staff checking in product, ticketing product, filling sample sale floor, organizing and stocking merchandise
- Assists in training of new employees- coordinating training on CXP systems and order fulfillment
- Publish daily aging reports, monitor aging, and follow up with the Marketing and Launch Senior Analyst(s) as needed and adjust work queues as needed
- Provide assistance to NTT Data Service Areas on scoping & implementation planning
- Oversees processing of all eligible translation requests according to standard completion timelines
- Verify accuracy of all shipping/receiving documentation. Partner with the inventory department to resolve any issues
- Conducts daily start up meeting in absence of supervisor: Update group on any pertinent information regarding department
10
Skills For Client Field Workflow Coordinator Resume
- Successfully complete mandatory training on the Learning Management System (LMS)
- Create WebEx meetings and links for classes using WebEx Training Center
- Works closely with Team Lead to manage staffing needs. Provides coverage during vacation or ill time as needed. Trains/coaches new staff
- Provides information or other facilitating services for use by others in achieving results
- Interest in understanding how our products function at a high level
- Familiar with legal software packages used to create and produce legal documents including Microsoft Office programs
- Manage requests and inquiries via various inboxes, maintaining service level standards
- Knowledge of differing file types and their utilisation and deployment
- Understands branding and is able to adhere to brand guidelines
List of Typical Responsibilities For a Workflow Coordinator Resume
1
Responsibilities For Project & Workflow Coordinator Resume
- Manage conflicting priorities and workflow
- Inventory weekly Background Payroll registers and secure missing records
- Assist the Senior Manager in creating the Quarterly Reports on Film/TV/New Media productions in New York
- Assist in the development of MVFS Implementation Protocols to guide GISD field executions
- Contributes to the management of operating expenses: prepares work schedules that provides for the completion of production jobs in accordance with timeliness specified in service level agreements while minimizing overtime, and other operating expenses
- Create electronic workflow records and assign work items to processors
- Perform data entry of client suitability and risk tolerance information
- Communicates and works with other shift/cost center workflow coordinators and supervisors, internal and external customers, technical support staff, and service representatives to ensure uninterrupted work flow. Operates and services computer equipment during staffing shortages/high peak volumes
2
Responsibilities For Wire Operations Workflow Coordinator Resume
- Functional capability in one of the NMEC primary languages with scores of at least 2/2 (reading/listening), and 3+/3+ scores in English on the Interagency Language Roundtable (ILR) 5-point scale
- Coordinate and plan production timelines for engagements
- Assign production tasks to team members
- Work collaboratively with team members to ensure deadlines are hit
- Ensure department workflow processes are followed
- Serve as a secondarily layer for quality control
- Responsible for the workflow (Ex: Assign office location, dates, and task to Associate(s)
3
Responsibilities For One Team Workflow Coordinator Resume
- Follows up to ensure all tasks are accepted and Agents are deployed
- Prepare and maintain daily dashboards and communications
- Interpret issues and take appropriate corrective action
- Coordinate and facilitate projects in a fast-paced environment
- Schedule and assign projects to ensures timelines clearly communicated
- Manage projects within the project management tool
- Acts as a back-up to other Workflow Coordinators
- Handle warm handoffs from Helpdesk for customer/ticket escalations
- Monitor Helpdesk queue for proper ticket assignment
4
Responsibilities For Field Services Workflow Coordinator Resume
- Monitor tickets to ensure SLA compliance
- Escalate possible severity events to the Incident Management Team
- Coordinate escalations between Helpdesk and all other support groups
- Update required reports on a timely basis
- Coordinate inbound and outbound loads
- Disseminate gist's and translations
5
Responsibilities For Credit Card Case Processing Workflow Coordinator Resume
- Point person for all sample sale inquires in regards to product flow to the back work area. Point person for the warehouse staff when they have questions regarding sample sale pricing
- Often requires independent decision making regarding product issues. Has to have the ability to decipher emails/voicemails and use judgment and problem solving skills to make sound business decisions
- Run and compile reports using Access and Excel
- Enter and update events and sessions in the LMS, as requested by the customer
- Focuses on compliance within policies and procedures, staying up to date on any changes and adjusting processes as needed to mitigate risk and maintain audit standards
- Support team members and mentor other more junior level employees
6
Responsibilities For Fulfillment Workflow Coordinator Resume
- Provides leadership, supports Process Managers with collaboration to attain and maintain team objectives
- Promotes an inclusive and collaborative team environment
- Manage team quality exception rate to 1% or less
- Perform various assigned tasks as required
- Knowledge of Access is required
- The Workflow Coordinator supervises monitors and coordinates the daily activities of the workflow and call queues
- Comprehend and interpret client written requests
- Mortgage experience with advanced knowledge of Correspondent Operations, including Registrations, Data Entry, Critical Suspense, Escalations, PPR, and Regulatory Review
- In depth knowledge of job workflow, traffic management and resource allocation
7
Responsibilities For Mortgage Bankiing Customer Assistance Workflow Coordinator Resume
- Take direction from Account Management and pose suitable questions with regards to project / work completion
- Generate, interpret and present critical MI
- Trados Certification for Translators (Level 1) or Project Managers
- Projects positive, professional image and promotes team effort
- Work flexible hours and shift work
- Dependable and reliable professionalism
- Able to work shift work and flexible hours to include evenings, weekends, and holidays as necessary and assigned
- Proficiency with MS Office Suite (Outlook, Word, Excel, PowerPoint)
- The ability to work overtime if required
8
Responsibilities For Deposit Operations Workflow Coordinator Resume
- Extremely detail-oriented, highly organized and natural multi-tasker
- Four years of overall experience in linguist operations (i.e. translation, language analysis), and two years of experience performing workflow management for Document and Media Exploitation projects
- Advanced familiarity with the Theater Exploitation Database (TED) system or the Deployable Harmony DOCEX Suite (DHDS)
- Four or more years of bank operational functions, systems, policies and
- Contribution to some departmental projects, goals and daily SLA’s
- Establishes and develops internal business relationships to facilitate completion of tasks
- Responsible for own organization and completion of assigned tasks
- Liaise with the Front Office to discuss priorities, case progress and issues. Work with Team Leaders to integrate any required changes/ actions into team workflow
- Establish a good balance and flow of work across the teams through consistent and appropriate allocation
9
Responsibilities For Non-agent Syndications Workflow Coordinator Resume
- Track progress and ensure delivery against quality, productivity targets and Service Level Agreements on a team and individual level
- Analyse Management Information, Quality Assurance reports and gather feedback related to team performance
- Ensure that thorough, end-to-end quality checks of KYC cases are completed within the teams to adhere to Commerzbank’s Risk Appetite Statement, AML policies, procedures and processes
- Responsible for setting the tone from the top and driving behaviours in line with ComValues
- Receive, review and discuss Quality Assurance findings & trends with Team Leaders
- Support recruitment of new employees
- Provide advice on Financial Crime issues raised by Team Leaders, coordinate any necessary communication with Compliance / Advisory and raise any suspicions to Compliance / Sanctions teams as appropriate
- Build relationships with stakeholders across the business to identify their views on CLM performance and opportunities for improvement
10
Responsibilities For Client Field Workflow Coordinator Resume
- Subject matter expert on Visa dispute and fraud resolution process
- Assist customers through escalation process
- Workflow of Products - Create, maintain, and track project entries currently in customer systems and other translation tools; import source materials, assign resources, and ensure the timely completion of all translations; maintain and incorporate all metadata associated with processed media and documents
- Computer Assisted Translation (CAT) tools - Create packages and projects for translation memory and terminology management projects, developing and maintaining SOPs
- Knowledge of US and International Court systems, civil/criminal case types, Extranet and OrderTrack systems, specifications and nuances regarding client’s needs
- Knowledge of DRR procedures for applicable clients
- Knowledge of electronic search & document retrieval options at court
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