Workforce Management Resume Sample
Ryan Dibbert
16976 Ankunding Burgs,
Boston,
MA
+1 (555) 534 0316
Work Experience
Workforce Management Manager
03/2018
-
PRESENT
Detroit, MI
- Make recommendations to VP of Customer Care on maximizing the efficiency of Elavon’s call center operations from a resource allocation perspective, with the objectives of consistently achieving service performance goals and minimizing cost-per-call
- Monitor agent’s schedule adherence using workforce management software and report infractions to management and/or supervisors
- Assist in the development of the department’s weekly staffing schedule using the workforce management software
- Role is responsible for leading root cause efforts to eliminate customer experience impacts
- Leads day to day operations of planning and forecasting
- SME for all WFM initiatives
- Work Force Management (WFM) optimization that leverages market leading frameworks and methodologies to help build tailored workforce strategies and plans based on the requirements of a specific line of business programs/projects and sites to proactively address talent gaps
- Communications as the voice of Operations in support of our workforce strategies and plans to help drive colleague engagement relating staff strategies and plan targets to results
Workforce Management
11/2015
-
11/2017
Los Angeles, CA
- Identify and Resolve Internal and External Issues Related to Application Management: Troubleshoots and debugs to identify root cause of application failures. Participates / influences on corporate projects and initiatives regarding Application Management
- Documents problems, issues and events for purposes of analysis, tracking and resolution
- Performs troubleshooting and / or issue identification and resolution on requests received from users and automated events system
- Proactively makes recommendations to prevent future problems and reports and communicates status
- Responsible for triage of the problem, determining level / severity of problem (minor to critical) and identifying /determining the impacts
- Applies fixes from the vendor
- Ensures ongoing system operation in accordance with established Service Level Agreement, mitigating risk and ensuring transparency to end-user
Service Center Workforce Management Group Intern
09/2008
-
05/2015
New York, NY
- Provide expertise to design, implementation, operations, optimization and issue management of the Service Organization-wide Workforce Management Aspect system Provide direct technical support for all requirements in planning, coordination, programming and implementation of releases, upgrades or changes / modifications to application software and other technologies
- Coordinate Application Development, Testing, Implementation and Maintenance: Coordinates with team members for successful transition of application through development, testing, implementation and maintenance stages. Designs, documents and executes unit testing on WFM software programs
- Evaluates results against specifications. Logs and fixes defects. Creates test environments at differing levels. Creates test files to evaluate application functionality
- Routinely audits systems and software
- Systematically verifies program integrity against system specifications and standards. Applying operating system updates and configuration changes
- Provide Daily Operations Support and Data Availability: Provides daily support to internal customers by executing requests and maintaining service levels and availability of target resources
- Responds to user / technical area requests such as password reset, extended online communications, restarting specific services or device infrastructure intervention, establishing new accounts and new system installations
- Maintains the security and accessibility of system data by ensuring databases are available and functioning appropriately
- Provides support to users regarding environment changes, data migration and access privileges. Ensures upgrades of system software and application releases are requested, verified and validated in a timely manner
Education
Strayer University - Prince George's Campus
2003 - 2008
Bachelor's Degree in Business
Professional Skills
- Excellent interpersonal skills and integrity with strong customer service skills
- Strong relationship, influencing and stakeholder management skills – the ability to partner effectively with operations and commercial leaders
- Demonstrated analytical and problem-solving skills required
- Strong interpersonal skills, able to develop, coach and engage team in order to achieve success
- Proven ability to effectively organize, prioritize and handle multiple assignments simultaneously and meet deliverables under tight deadlines
- Strong people management, organization, planning, project management skills
- Excellent written, verbal, and visual communication skills and the ability to work with many different disciplines at all levels
How to write Workforce Management Resume
Workforce Management role is responsible for analytical, interpersonal, business, leadership, reporting, finance, advanced, interpret, organization, architecture.
To write great resume for workforce management job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Workforce Management Resume
The section contact information is important in your workforce management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Workforce Management Resume
The section work experience is an essential part of your workforce management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous workforce management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular workforce management position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Workforce Management resume experience can include:
- Develop Documentation / Policies / Procedures: Write documentation for Enterprise environment to create knowledge base. Develop / write processes and procedures specific to a technology or application. Facilitates and defines the change management process
- Provides input to and maintains department documentation for processes, policies, SOPs, Problem Determination Procedures (PDPs) geared to Application Support and guidelines for system administration. Installing and configuring new hardware and software. Responsible for documenting the configuration of the system
- Develops business relationships and integrates activities with other IT departments: i.e., Security, Database Administrators, Voice Services, etc., to ensure successful implementation and support of project efforts
- Provides Subject Matter Expertise (SME) input to Systems Analyst and other IT staff on “workability” of designs, architecture and testing. Researches and recommends solutions to client requirements, as needed
- Demonstrated effective verbal and written communication skills with all levels of Cast Members
- Strong project management, problem solving, organizational, relationship, communication, and negotiation skills (oral and written) are required
Education on a Workforce Management Resume
Make sure to make education a priority on your workforce management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your workforce management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Workforce Management Resume
When listing skills on your workforce management resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical workforce management skills:
- Strong analytical, verbal, and written communications skills with solid understanding of finance and data process flows
- Excellent communication and cross-functional teamwork skills. Able to handle challenging meetings with internal and external executives
- Manage multiple, complex, on-going tasks and projects with strong program management skills
- Demonstrated verbal, written, and presentation skills
- Well-developed negotiating and problem solving skills
- Strong understanding of financial services business model and staff optimization strategies with demonstrated expertise in interpreting research results
List of Typical Experience For a Workforce Management Resume
1
Experience For Workforce Management Manager Resume
- Effectively manage a team of 3+ Reporting Analysts
- Effectively communicate to personnel on all organizational levels; verbally and in writing
- Exceptional communication skills in spoken and written
- Experience gathering unstructured data to produce insights and regular reporting using Excel
- Experience in scheduling, forecasting and capacity planning in a call center/contact center environment
- Experience gathering unstructured data to produce insights and reporting using Excel
2
Experience For Director, Workforce Management Resume
- Experience developing and documenting requirements
- Utilize IEX for scheduling and exception management, as well as some monitoring Real Time Adherence and Intraday for effective staff management
- Proven track record of driving outstanding business outcomes
- Experience managing Workforce Teams across multi-sites including vendor management
- Experience working in applied statistics, data analysis or demand management in a contact center environment
- +3 years of experience developing forecasts and staff plans with Aspect Workforce Management
- Workforce Management experience, including technology deployment and operations
- Experience coordinating intraday activities and real-time adherence outputs with Aspect Workforce Management
3
Experience For Workforce Management Director Resume
- Problem solving and analytical experience
- Experience communicating to various levels within an organization
- WFM experience preferably in a large, complex and customer facing organization
- Lead, communicate and engage with large teams in a heavy virtual environment. Experience of leading global teams is essential
- Mandatory to have experience in either of the scheduling tools – Cisco telephony or Avaya telephony
- Extensive WFM experience preferably in a large, complex and customer facing organization
4
Experience For Workforce Management Lead Resume
- Strong data analytics ability building
- Workforce Management work experience
- Communication with Supplier Traffic Desks to insure schedule adherence, communication IT issues and direction, skill changes etc
- Relative or related experience; this includes some management oversight
- Proven track record in design, development and implementation of store operations or workforce management programs, policies and procedures
- Experience and desire to develop and lead a team and work across functions and regions
- Call Centre management experience or equivalent in a Workforce leadership role
5
Experience For Director Workforce Management Resume
- Proficiency in MS suite with advanced MS Excel experience
- Proven ability to establish partnerships and nurture the “act as one” philosophy
- Self-motivated and possess a strong commitment to the vision, mission and values of Customer Service and Bell
- Working with FP&A, examine staffing model assumptions using erlang constructs and identify needs for scalability and growth
- Assisting with developing and maintaining system and process documentation
- Enhancing tools and processes around scheduling and staffing and roster management
- Monitoring intra-day reporting, distribution, and data entry of call center metrics
6
Experience For Director of Workforce Management Resume
- Partnering with Regional Operations teams to ensure stores are achieving their optimization goals for sales through WFM
- Understanding of the competitive WFM landscape and best in class analytics and reporting
- Willing to work across different shift hours including weekend hours
- Leading the annual labor budgeting process for Front Store, Pharmacy and LTC businesses
- Working Knowledge of Virtual Roster Scheduling
7
Experience For Senior Director, Workforce Management Resume
- Working Environment Service Delivery and Target Driven environment
- Working knowledge of customer service operations
- Interacting with various department Cast and Leaders to develop process improvements for this operation
- Complete understanding of Workforce Management process flow including forecasting, capacity planning and scheduling
- Interact and consult with Human Resources and Training on matters of recruiting, training, hiring, attrition, and engagement
- Mastery in supporting / troubleshooting a variety of technical platforms, such as operating systems, databases,
- Manage and execute Timekeeper, Scheduling, Forecasting, Scheduling and Analytics configuration
- Manage scheduling processes to ensure appropriate call center staffing and performance according to the needs of the business
- Participate in all internal call, client calls and any scheduling and forecasting reviews to represent the WFM Planning team
8
Experience For Workforce Management & Taxonomy Manager Resume
- An enthusiastic, high-energy and motivating leader who is visibly passionate and is capable of inspiring and galvanizing an organization
- Provide leadership and oversight to system-related reporting, monitoring and evaluation activities
- Advance, develop and manage or support key selling expense and labor initiatives and action plans, including “test and learn” pilots
- In collaboration with Finance, create and manage the annual North America selling expense budget to support freestanding stores
- Responsible for call routing during planned and unplanned System Maintenances and IT issues
- Improve Nelnet’s performance by capitalizing on opportunities to reduce cost and rework while improving customer service and engagement
- Responsible for forecasting and scheduling procedures and deliverables
- Support the execution of automated Labour scheduling and managing the feedback process
9
Experience For Specialist, Workforce Management Real Time Resume
- Manage a team oriented environment focused on cross training and allocating workload responsibilities
- Provide scheduling parameters to the National Workforce Management team for universal scheduling
- Knowledge of diverse banking products and processes, including electronic transaction disputes
- Work with department training staff to schedule, facilitate, and verify application training for specific user groups
- Work closely with the supported LOB and WFM Forecasting Analyst on weekly preplanning
- Deliver the agreed strategy, on time, to budget ensuring that all change is engaging for the end users
- Create and maintain processes, tools, intranets, training and data insight/reporting
10
Experience For Workforce Management Intraday Specialist Resume
- Maintain a working knowledge of the entire call center operation and all back office lines of business in support of short term/long term staffing optimization
- Assist in maintaining existing technology solutions
- Manage the retail labor budget, including creation of budgets, store schedules, and weekly reporting of labor expenses
- Maintain, track, review client forecasts while creating short and long term staffing plans to support the projected approved requirements
- Interpret and tabulate statistical information from the client to project staffing requirements in new and existing projects
List of Typical Skills For a Workforce Management Resume
1
Skills For Workforce Management Manager Resume
- Maintains a current inventory of department employee skills, supply of those skills, and associated demands
- Demonstrated ability to effectively drive and lead organizational change
- Strategic planning, problem-solving, analytical skills and the ability to balance multiple tasks simultaneously
- Effectively communicate orally and in writing with co-workers, management team, other Departments and vendors
- Expert/advanced excel reporting skills
- Experience in and demonstrated ability to train others on proper usage of a workforce management solution, including industry-recognized best practices
2
Skills For Director, Workforce Management Resume
- Demonstrated experience successfully handling workforce management responsibilities
- Prior experience managing WFM system
- Exceptional customer service and business communication skills, both written and verbal
- Experience in large multi-channel contact center operation or relevant experience
- Assisting with testing new enhancements to systems prior to implementation to ensure proper functionality
- Validating call data feeds to ensure proper data collection within workforce management system
- Work independently, including managing own workflow and deadlines, with ongoing attention to ever-changing priorities and user needs
3
Skills For Workforce Management Director Resume
- Experience in leading large teams and delegating authority where appropriate as well as managing complex problems
- Experience related to retail industrial engineering, data modeling, or labor scheduling systems
- Knowledge of and experience with contact center metrics, modeling, reporting, and forecasting methods
- Experience with short-term and long-term forecasting, planning and scheduling a call center environment in high-growth organizations
- Experience with report writing and data extraction using SAS, ACL, SQL, Access, Excel and other report writing tools
4
Skills For Workforce Management Lead Resume
- Strong understanding of Workforce Scheduling and Forecasting,
- 3+ experience working with one or more workforce management systems such as EWFM, IEX forecasting, scheduling and real-time management
- Experience preparing operating budgets and profit and loss (P&L) plans
- Experience leading projects following a standard project management methodology
- Workforce Management experience with expertise on forecasting and scheduling is required
5
Skills For Director Workforce Management Resume
- Workforce Management experience with expertise on forecasting and scheduling
- Experience working with call center reporting and metrics required
- Experience in connecting operational data and planning with financial/budgetary measures
- Examine existing workflow used by the Sales teams to recommend improvements to program management for prioritization and resourcing
- Develops site strategy guidelines in conjunction with contact routing strategies to determine optimal sites to maximize performance and customer experience
- Experience with implementing BI tools like Tableau
- Experience successfully handling Workforce Management and Quality Assurance responsibilities
- Experience in a contact center, preferably in a high volume agent recruiting environment
6
Skills For Director of Workforce Management Resume
- Strong proficiency in Microsoft Office Suite, including Excel, PowerPoint, and MS Project or Smartsheet
- Experience managing time & labor studies in a retail environment
- Strong understanding of retail operations, preferably at a large chain of small format stores
- Experience related to labor modeling; LEAN or Six Sigma Green Belt certification
- Experience in leading a small team
- Flexibility and the capability of multi-tasking and strong time management
- Experience working with workforce management technologies ideally either TCS, IEX, Verint or Blue Pumpkin
7
Skills For Senior Director, Workforce Management Resume
- Experience with popular WFM suites, Microsoft Excel, SQL, and statistical modeling software
- Property Financial Planning experience
- Previous experience with Labor metrics, planning, and regulations
- Previous experience with Property Financial Planning
- Experience in an Operations Center within a Resource Planning / Workforce Management role
- Experience with workforce mgmt scheduling software (e.g. Aspect, Genesys)
- Strong understanding of Workforce Management
- Understands Retail industry businesses, strategies and how leading competition operates in the marketplace
8
Skills For Workforce Management & Taxonomy Manager Resume
- Salesforce.com (Service cloud) experience
- Experience with Workforce Management systems such as Genesys, Shiftlab, or Asure
- Prioritize and manage multiple tasks and work well in high-pressure situations
- Previous Telecommunications Business Intelligence experience
- Experience with BRS and Mobility applications and processes (One Bill, OrderMax, BCRIS, MaxPlus, etc) would be an asset
- Facilitate analysis on global projects and important strategic decisions to raise the standard on the support experience for our riders and partner drivers
- To drive the philosophy of least-cost approaches in everything we do and to ensure that we deliver solutions that are both appropriate and cost effective
9
Skills For Specialist, Workforce Management Real Time Resume
- Able to demonstrate and apply a thorough knowledge of WFM and Call Center operations
- Work on multiple projects simultaneously, manage time, and prioritize tasks to accomplish project goals and meet deadlines
- Focus on details and validation of information
- Experience in WFM related systems, e.g Impact 360, IEX, Aspect, Genesys
- Experience with ASPECT tool
- Workforce Management software experience and SF Service Cloud
- Previous experience working with workforce staffing systems
10
Skills For Workforce Management Intraday Specialist Resume
- Extensive workforce and performance management experience
- Real-time prioritization of queues and workload to maintain and improve SLA
- Five years of relative or related experience which includes some management oversight
- Experience in forecasting and capacity / demand planning in a contact / service center
- Experience writing / reading technical and functional requirement documents
- Experience in Project Management, focusing on operations, technology and business analysis
- Proven success in managing technology rollouts
List of Typical Responsibilities For a Workforce Management Resume
1
Responsibilities For Workforce Management Manager Resume
- Front-line dialer management including, but not limited to: optimization of line per agent and dialer pacing, front line troubleshooting for dialer outages, and pauses to dialing
- Strong analytical skills with financial acumen
- Good communication, negotiation, people management and stakeholder management skills
- Experience in quality assurance, workforce management or analytical interpretive work experience in financial services
- Prior successful WFM management experience
2
Responsibilities For Director, Workforce Management Resume
- Manage a team in contact center to effectively support Associate Support (customer service) department
- Effectively use Workforce Management Tools
- Proven ability to manage and develop staff, driving performance using appropriate and measurable goals, while maintaining a positive working environment
- Skilled at coaching people and demonstrating leadership across varying levels of the organization
- Experience in retail, focusing on store operations and /or workforce management programs
- Understands Retail industry businesses, strategies and how competition operates in the marketplace
- Strong computer proficiency; working knowledge of Microsoft Office Suite programs (including Visio, PowerPoint, Excel)
- Strong data analysis and understanding of databases
3
Responsibilities For Workforce Management Director Resume
- Establish, prioritize and review self and team deliverables against organizational goals and strategies
- Experience and success in WFM or Operations Contact Centers
- Demonstrated ability to handle multiple assignments competently, accurately and efficiently required
- Experience with call flow technologies and strategies
- Previous experience in Workforce Management role
- IEX Total-View system experience
- Working knowledge on Microsoft Office applications and in-depth knowledge of Excel
- Responsible for managing the forecasting and planning process in compliance with outsourcing vendor contracts
4
Responsibilities For Workforce Management Lead Resume
- Drives efficiency by proactively managing supply and demand forecast, actuals, and building low cost staffing models
- Support development of staffing and scheduling optimization through on going volume and AHT trend analysis
- Responsible for schedule adherence including: reporting absenteeism/tardiness, break and lunch adherence
- Analysis of lead forecasts to determine staffing forecasting based on current performance
- Perform special adhoc reports working with senior management and auditing Virtual Roster/Kronos for cost savings opportunities
- Report staffing needs and performance issues impacting service levels on a timely manner, and recommend solutions to close gaps to the Service Delivery Lead
5
Responsibilities For Director Workforce Management Resume
- Responsible for monitoring time off requests and the escalation of request issues to leadership
- Schedule optimization including lead arrival patters, and break periods
- Work collaboratively on projects and establish and maintain positive working relationships with colleagues and internal clients
- Generation, verification and distribution of service issues impacting call centers
- Responsible for coordination and execution of allocation changes needed during system maintenance or system outages
- Creation and maintenance of reporting tools and templates
- Responsible for all aspects of Command Center involvement during IT Maintenances
6
Responsibilities For Director of Workforce Management Resume
- Champion customer-focus and performance improvement by broadcasting results, accomplishments, and success stories
- Manage Education and Training for Joiners, Movers & Leavers
- Partner with HR, legal and store operations teams on ensuring the WFM system is up-to-date for latest labor regulations and company policies
- Work collaboratively and influence at all levels; comfortable presenting to senior management when required
- Conduct and implement shift bids
- Lead the effort of building staffing strategies that support multi-site, multi-touch point, multi-lingual, multi-skilled customer contact center(s) and that account for growth , seasonal variations, special events affecting clients’ volumes and other cyclical patterns
- Enforces schedule compliance and adherence and advises management ofschedule changes
- Attend weekly and daily staffing review meetings with management and forecast / scheduling analysts detailing previous and current week’s performance and forecasted performance of remainder of current week and next week, while also identifying risks
- Manage WFM ‘contact’ line / respond to calls from Operational teams
7
Responsibilities For Senior Director, Workforce Management Resume
- Monitor and report on agents’ actual state vs agents’ scheduled state
- Leads weekly and daily staffing review meetings with management and other analysts detailing previous and current week’s performance and forecasted performance for current and future weeks (identifies risks). Manages intra-day staffing, generates new forecasts when current day forecasts has high deviation from actual
- Uccessful experience in operations with demonstrated progressively increasing responsibility, and 2+ years’ experience managing workflow systems/teams in a complex, multi-skill call center
- Develop and report on KPI’s that monitor the effectiveness of the WFM system and identify opportunities for improvement
- Direct Retail Operations partners to opportunities to improve the customer to associate ratio by developing more efficient Standard Operating Procedures (SOP’s)
- Independently gather requirements and perform analysis, design to develop and implement system solutions
- Work collaboratively and influence at all levels
- Learn and manage multiple technical systems
- Work with Stericycle’ shareholders to identify and execute opportunities to standardize WFM assessment analysis and support shareholder performance reporting processes while leverage existing Stericycle resources and capabilities
8
Responsibilities For Workforce Management & Taxonomy Manager Resume
- Awareness of new data analytical methods inclusive of current and future focused technology platforms to leverage and/or enable work to reach its’ full potential
- Advanced knowledge of Excel, strong verbal and presentation skills, and the ability to motivate and inspire groups of people
- Experience in operations/HRD/Finance Operational experience in a call centre environment, preferably in a banking/financial industry with proven management experience
- Real-Time monitoring of call center activity
- Responsible for directing staff movement to meet call center service levels, allocation goals, and occupancy targets
- Proficient in workforce management tools i.e Blue Pumpkin
- Proficient in statistical software
- Generation, storage, and distribution of call center data
- Communication point between the Command Center and call centers
9
Responsibilities For Specialist, Workforce Management Real Time Resume
- Responsible for Real-Time allocation changes based on call center activities
- Primary interface with IT Support to work on issue resolution
- Verification, summarization, and distribution of service issues intra-day, daily, weekly, and monthly
- Point of contact for shared/linked information between the Command Center, Traffic Desks, and Operations
- Communicate staff and department performance metrics to management
10
Responsibilities For Workforce Management Intraday Specialist Resume
- Provide quality leadership that encourages and enables the WFM to exceed customers’ expectations on a continual basis - this includes development of staff to improve productivity and efficiency
- Long term care experience in Human Resources w/ labor management experience
- Advanced abilities in using Microsoft Office (especially Excel)
- Knowledge of HR principles and procedures
- Share your expertise in Facebook’s Workforce Management solution, as well as the associated process governance and other supportive responsibilities in order to guide and develop Operations, and train other team members
- +7 years of workforce management and/or back-office operations management in a diverse support environment
Related to Workforce Management Resume Samples
Manager, Workforce Management Resume Sample
Work Experience
• Manages and is responsible for the successful achievement of service levels for assigned programs while minimizing costs
• Manages and develops assigned technical and administrative staff, including subordinate supervisors, and performs personnel actions including hiring and performance evaluation
...
Professional Skills
• Brings strong problem solving skills, anal...
• Strong business acumen & analytical skills...
• Demonstrated team building and leadership ...
Service Management Resume Sample
Work Experience
• Work with Process Management to develops process strategy and build stakeholder buy in. Champions process management engagement with key business functions. Gathers requirements. Analyzes possible solutions by toolsets and process
• Reviews and gains approval for the solution with key stakeholders....
Professional Skills
• The ability to contribute to strategy deve...
• Excellent relationship building and commun...
• Outstanding stakeholders management experi...
Workforce Management Specialist Resume Sample
Work Experience
• Adheres to and participates in Company’s mandatory HIPAA privacy program / practices and Business Ethics and Compliance programs / practices
• Relevant WFM experience in a multi skilled environment, preference for experience with Teleopti WFM software
• Strong analytical skil...
Professional Skills
• Working experience in a leadership / super...
• Strong presentation skills Excellent MS Of...
• Excellent project management skills (plann...
Servicing Manager Resume Sample
Work Experience
• Experience in the asset management industry
• Good product knowledge in multi-asset class
• Mature, strong communication skills and detailed-oriented
• Leading a team to ensure the timeliness and accuracy of Corporate Action and Dividend Payments to Cit...
Professional Skills
• Proven Leadership and Employee Management ...
• Proven Leadership and Employee Management ...
• Strong focus on Client service/experience ...
Manager, Enterprise Resume Sample
Work Experience
• Thorough knowledge of the bank’s PMO methodologies and project lifecycle stages
• Three to five years’ experience in leading the Implementation, enhancements, and support of Concur in a large scale enterprise-wide regulated environment. This includes
• Development of business...
Professional Skills
• Proven leadership skills with the manageri...
• Strong communication and interpersonal ski...
• Communicate effectively and presentation s...
Mgr Capture Management Resume Sample
Work Experience
• Lead/Support Raytheon’s business proposal activities
• Leadership experience as an international capture/BD Lead for pursuits with experience in successful business captures in the airborne ISR market
• Direct experience in successfully working with systems controlled under t...
Professional Skills
• Experience with customer focused marketing...
• Demonstrated experience leading capture ac...
• Strategic planning and demonstrated relate...