Access Analyst Resume Sample
Leanne Dach
153 Marcos Meadow,
San Francisco,
CA
+1 (555) 442 0473
Work Experience
Senior Access Management Analyst
05/2018
-
PRESENT
Philadelphia, PA
- Works closely with field personnel to ensure proper documentation and dissemination of ID
- Work Closely with HR to ensure accounts are created or deleted in a timely fashion
- Champion and promote service improvement on an on-going basis to continually improve quality and user satisfaction
- Work with service desk colleagues and local support teams to develop and improve the service
- Ensure appropriate SLA's are met in all IT services
- Maintain accounts with mobile service provider ensuring all data is logged correctly
- Re-certification of applications in line with internal procedures
Market Access Analyst
07/2015
-
01/2018
San Francisco, CA
- Re-certification of users (Transfers) in line with internal procedures
- Collating data for auditors during ongoing/year end audits
- Providing management information for attestation of audit
- Collaborate in the development of Latam affiliate strategies and MAx plans for improving market access (HEOR, formulary listings, pricing, reimbursement and funding)
- Ensure and enhance collaboration with Global and GEM to maintain awareness and understanding of Latam needs and requirements and vice versa
- Ensure alignment with global brand strategies and tactics to optimize launches and performance
- Develop full expertise on the regional (Latin America) healthcare environment, system, legal and regulatory frameworks that impacts the business
- Analyze regional (Latin America) trends in health public policies and activities, mainly related with pricing and reimbursement and develop effective response strategies and action plans accordingly to ensure MAx
- Multidisciplinary work, mainly with HEOR, Medical and Public Affairs, to build internal networks, understanding and close partnerships
IT Access Management Analyst
03/2010
-
01/2015
New York, NY
- Experience : 1-2 years of experience in: Health Economics and
- Maintains literature searches and distributes a monthly update of relevant titles to the market access team
- Gathers, collects, records, tracks and verifies data and information from multiple sources according to the market access strategy
- Works with the market access team to develop and prepare abstracts, posters, presentations and manuscripts as required to support the communication of evidence
- Works closely with the biostatistics team to ensure optimal communication of data and evidence
- Be available to support ad hoc analysis requests from members of the market access team
- Mngement and Monitoring of entitlements and controls to ensure the integrity of access to systems and appropriate access levels are maintained
Education
Norwich University
2004 - 2009
Bachelor's Degree in Computer Science
Professional Skills
- Experience with IT user access (security) administration; experience working in a demanding, fast paced environment; experience with Active Directory (AD)
- Good problem-solving, critical thinking and analytic skills
- High personal accountability, proactive with strategic thinking and problem solving skills
- Business writing training and system analysis skills
- Experience using access management tools to manage, validate, and test security access controls
- Strategic thinking and business acumen skills
- Working knowledge of TPA function, and ideally experience of working within a market facing function or in a business change /trade oversight team
How to write Access Analyst Resume
Access Analyst role is responsible for modeling, software, excel, architecture, mainframe, retail, finance, training, database, auditing.
To write great resume for access analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Access Analyst Resume
The section contact information is important in your access analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Access Analyst Resume
The section work experience is an essential part of your access analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous access analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular access analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Access Analyst resume experience can include:
- Strong verbal & written communication, interpersonal and analytical skills
- Demonstrate a strong understanding of Controls requirements
- Strong technical knowledge and experience of financial services Access and Identity Management and Starter Leaver Transfer (SLT) processes
- Solid Active Directory administration experience
- Build and maintain strong and effective relationships with business customers to ensure service delivery meets expectations
- Communicate clearly and concisely (both written and verbal, presentation and interpersonal skills) to a broad audience
Education on an Access Analyst Resume
Make sure to make education a priority on your access analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your access analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Access Analyst Resume
When listing skills on your access analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical access analyst skills:
- Soft skills : proactive, leadership skills, negotiations skills, flexibility
- Excellent communication skills (oral and written), attention to detail, and strong organization skills
- Strong organizational, interpersonal, customer service, and negotiation skills
- Good organizational skills and ability to work in a team without close supervision
- Analytical profile, with strong verbal and written communication skills
- Strong documentation skills and ability to facilitate and knowledge transfer
List of Typical Experience For an Access Analyst Resume
1
Experience For Market Access Analyst Resume
- User Access Review experience, conducing reviews and challenging/improving processes
- Experience working within the market access industry
- Strong understanding of authentication and federation services required
- Experience with Role Based Access and Active Directory is beneficial
- Provisioning/de-provisioning of access during on-boarding and off-boarding of employees
- Demonstrating commitment to the firm and inspiring fellow employees to excel in all matters of internal and external project work
- Creation of engaging field tools and the training to make them actionable
- Responsible for assisting on on-boarding of applications for User Access Reviews
2
Experience For Access Management Analyst Resume
- Assist in new technology rollouts to ensure standards are being maintained
- Develop Toroubleshooting Guides for each program so end-user/s can have a reference for different error scenario/s encountered
- Assist end-user/s from time to time relating to programs developed
- Assist in performance reporting against SLA’s and KPI’s across all of the service management areas
- Message testing/payer market research
- Perform HPF Appropriate Access Audits timely according to the HSC Appropriate Access
- Ensures User Access Management participants receive appropriate training in the process
- Conducts measurement of metrics and required reporting
3
Experience For IT Access Management Analyst Resume
- Analyzes metrics and reporting to detect trends or problems in the process
- Ensure business users are kept up to date regarding request status as appropriate
- Set-up and maintain a database ensuring accuracy and ease of access for relevant parties
- Be the key point of contact and information for all open market & Withholding Tax requests for ASI
- Develop ASI new market opening knowledge and champion education on the processes and specific market requirements and nuances
- Basic knowledge of PC, network or platform operating systems
- Analytical Thinking –review processes and identify key areas which need to be addressed
- Tenacity, drive, and a problem-solving mind-set
4
Experience For Senior Access Management Analyst Resume
- Basic understanding of regulatory requirements (PCI, HIPAA, SOX, etc)
- Interactive marketing materials
- Provide onsite customer support to existing programs
- Business proficiency required in at least one and preferably two of the following languages: German, French, Italian, Spanish, Portuguese
- Able to be provide on-call support 24x7 during on-call period
- Seeks process improvements and is willing to lead improvement activities
- Maintain, implement and assist in the definition of security and company policies as determined by CISO, Risk, Compliance and Audit
5
Experience For Access Credentials Analyst Resume
- Obtain, Prepare and Provide evidence of compliance of processes required during audits and reviews from various sources (Active Directory, Applications, Service Now, Identity & Access Management Systems and 3rd Parties)
- Participate in business recovery planning and exercises
- Perform User Access Management (UAM) activities
- Provide Procedures/Work Instructions to end-user/s for each program created
- SME for Access Management
- Review and take action upon daily and weekly employee termination notifications from HR system, ensuring that access accounts are identified and disabled in an expedient manner
- Handle quarterly access certification assignments and manage to the targeted timelines for completion; gather and review access reports, correlate all access accounts to personnel and confirm personnel status; launch access reviews and handle customer interaction to review and certify access
- Identify and coordinate access account adjustments required (including account disabling) in an expedient manner, as a result of Access Governance activities; with other technology and business groups as required to adjust access accordingly within the targeted timelines
6
Experience For Global Access Management Analyst Resume
- Facilitate any necessary coordination to ensure we maintain accurate access account information within specific Identity Access Store databases as part of internal audit controls
- As required, initiate meetings by involving leads with various technology teams for any validation queries or challenges faced during Access Governance efforts
- Effective Service Management of suppliers to ensure that SLA’s and KPI’s in relation to Access management are monitored and reported
- Work within stringent Service Levels and Timeline Requirements
- Administration of the GPID database, ensure integrity of the Database and those ID’s that are distributed. Administer ID’s and work with GPID customers on any issues and anomalies arising
7
Experience For Access Recertification Analyst Resume
- Establish contracts (e.g., rebates, administrative fees, chargeback’s, etc.) within Contract Operations systems based on terms and conditions in customer agreements
- Maintain contract parameters within AMAG’s contracting operational systems including customer membership/affiliations, products, prices, performance tiers, date ranges, and incentive percentages
- Import/Enter customer utilization data needed to support the proper calculation of earned non-purchase incentives. Make sure the data is scrubbed (error checking/handling) and loaded correctly into the operational systems. Develop and execute data entry/import control procedures for all non-purchase utilization data sources
- Work with Commercial and Government customers to resolve outstanding disputes in a timely manner and to AMAG’s advantage whenever practical. Provide management with dispute tracking and win/loss reports in a timely manner
- Process internal and external claim adjustments as needed in a timely and accurate manner. Review, revise, and establish claim adjustment processing standard operating procedures for all claim adjustments
- Practices and adheres to the Company’s “Code of Conduct” philosophy and’ “Mission and Value Statement”
- Take part in Service Improvement Programs (SIP’s) as required
8
Experience For Senior Informatics / Access Analyst Resume
- Perform and assess Network Shared Folders with NPI
- Generate report for user group permissions
- Identify shared folder owners with NPI
- Analyze whether folder permission data restructure is required
- Create and standardize NPI folder permission data
9
Experience For Senior Is Analyst Access Ctrl Resume
- Integrate Symantec DLP to pull in NPI classification feed into DatAdvantage
- Manage NPI certification campaign
- Create certification report and provide metric for management
- Create and update process and procedure
- Value proposition creation (for client products to payers and providers)
- Responsible for producing and utilizing potential duplicate reports at the facility level. Requires critical thinking to support the integrity of source system databases and the MPI though the
- Plan, manage, and oversee user, application, and business role access audits and recertification’s
- Work with an Identity Governance and Administration (IGA) application, preferably SailPoint’s Identity IQ
10
Experience For Microsoft Excel & Access Analyst Resume
- Builds collaborative relationships with key decision makers, government authorities and people who influence drugs inclusions to formularies of all secondary payers (SEDENA, SEMAR, PEMEX and main decentralized institutions)
- Propose customer feedback systems, implementing effective ways to monitor and evaluate customer concerns, issues, and satisfaction while anticipates customer needs
- Works on requests related to active directory/FTP administration, email administration, file and print server management, user provisioning and data management, configuring folder permissions, file share
- Performs simple troubleshooting of Windows o\s, AD issues
- Work on adhoc tasks related to compliance
List of Typical Skills For an Access Analyst Resume
1
Skills For Market Access Analyst Resume
- Ensure that priority setting, and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved
- Flexibility –can switch readily between tasks and can manage a variety of tasks effectively and simultaneously and responds positively to change
- Responsibility –be proactive and take the lead in identifying and developing solutions and ensure appropriate effective action is taken
- Good understanding about Operating Systems and the organization security points
- Good understanding of Operating system domain accounts, local server account, application accounts, and database accounts
2
Skills For Access Management Analyst Resume
- Excellent verbal and written communication/ producing documentation using the standard Microsoft applications
- Experience with any of the following scripting languages: Python, VB, Perl, Shell, .Net
- Produce accurate management information to enable effective reporting, decision making and action
- Investigate and resolve access related inquiries, ensuring effective resolution in line with key controls and processes, minimizing business disruption
- Excellent understanding of Global Custodian services
- Microsoft Excel experience (formulas, filters, conditional formatting, etc.)
- Advanced Microsoft Excel experience (complex formulas, filters, conditional formatting, etc.)
- Experience working in a highly audited and regulated environment
- Experience using Excel and spreadsheets
3
Skills For IT Access Management Analyst Resume
- Strong expertise in MS Office Suite including Word, PowerPoint, Excel, etc
- Relevant experience in using documentation tools such as Remedy, Knowledge Base
- Experience of providing a professional first line support service within an ITIL environment
- Experience across the following security concentrations: Fundamental knowledge of Windows / UNIX OS configurations
- Manual Provisioning Experience
- Think out-of-the-box, proposing creative and solid solutions for market access gaps
- Experience working with Oracle Identity Manager, DFS in Windows 2008 and 2012, and/or MS Exchange 2010
- Experience in a role supporting mainframe, or distributed systems environments
- Experience working with outsourced service partners
4
Skills For Senior Access Management Analyst Resume
- Multi-task and manage multiple priorities under strict timelines
- Experience/knowledge w/ Active Directory is required
- Same profile of typical help desk agent - customer service, phone exp, technical background - just with security experience
- Experience in Investment Operations sector
- Experience in customer / supplier relationships within the Investment Management sector
5
Skills For Access Credentials Analyst Resume
- Experience creating new user accounts, privilege access management and provide security administration function for all systems
- To own and manage service requests logged by users from initiation through to closure whilst ensuring an excellent level of customer service
- Security domain experience in applications, security, infrastructure and integration
- Previous experience, preferably in the financial services sector
- Prioritise, and co-ordinate the provision of support for an incident/request with third party suppliers
- Good understanding of Role Based Access Control
- Experience in Identity and Access Management
- Experience with UNIX/Linux and mainframe account and group management
- Experience and knowledge with PKI such as SSH
6
Skills For Global Access Management Analyst Resume
- Experience with multi-factor tools or solutions (such as RSA SecurID and Ping ID)
- Validate access requests made by the partners to ensure the coherence and feasibility of the request
- Validate, analyze and modify, if necessary, the technical documentation received
- Inspect and control updates of sensitive data and operate in place of customers
- Contributing to the development of Xcenda proposals for client review and approval, ensuring accurate estimates of project budgets and associated timelines
- Working knowledge of network security and administration processes, basic computer troubleshooting and general industry best practices
- Networking –builds a range of contacts both internally and externally and uses their knowledge to gain business advantage
- Looking for information security knowledge
- Computing : MS Office Advanced Excel and Power Point
7
Skills For Access Recertification Analyst Resume
- Developing content for value proposition and market research for scientific purposes
- Supporting goals for business unit/service line growth
- Ensuring timeliness, accuracy, and completeness of all services
- Working in therapeutic areas such as but not limited to, biotech/specialty products, orphan and ultra-orphan disease, oncology, and primary care
- Understanding of SOC1 and NERC CIP compliance standards and requirements as they relate to Identity and Access Management
- Understanding the technical implications of a situation
8
Skills For Senior Informatics / Access Analyst Resume
- Translating technical aspects to non-technical people
- Translating business requirements to technical people
- Mitigating Controls Documentation
- Willing to mentor and lead more junior team members
- Granting of Access
9
Skills For Senior Is Analyst Access Ctrl Resume
- Helping review the output of contractors that contribute to reports to ensure this meets Decision Resources’ high standard
- Supporting new applications as and when released to the business
- What kind of calls are they fielding? Helping with security access requests, but won't be provisioning the access themselves
- Aptitude for performing root cause analysis and recognizing opportunities for process improvement
- Triage technical issues by listening to the customer whilst ensuring attention to detail is maintained
- Assists in developing and publishing access reports for identity governance
- Participates in the evaluation of improvements for expediting new and existing market access-related initiatives
- Identity Access Management Provisioning, De-provisioning, Recertification controls
10
Skills For Microsoft Excel & Access Analyst Resume
- Configure departmental roles and access associated with the role for faster on-boarding and access provisioning of new hires and transfers
- Coordinate and catalogue all incoming and outgoing documentation to/from TPA’s and direct markets
- Administer Active Directory (AD) and other key applications, operating systems/platforms, ensuring information held is current and regularly updated
- Act as a catalyst for action and change through actively seeking feedback on performance and looking for opportunities to improve
- Problem analysis & solving
- Preference for action –takes the lead to make things happen and is comfortable taking the initiative to resolve problems
- Customer Focus –works to understand customer requirements and takes ownership for ensuring customer expectations are met
- Teamwork –supports colleagues and is willing to share ideas and listen to others
- Provide scripting expertise to automate critical privileged account maintenance processes
List of Typical Responsibilities For an Access Analyst Resume
1
Responsibilities For Market Access Analyst Resume
- Interpret complexities and communicate them effectively to others
- Supports the development of comprehensive product(s) value proposition, including identification of data gaps (health economics and/or real-world evidence)
- Prioritize and manage emergencies is required
- Have a good sense of analysis
- Strong team player with initiative who collaborates well with internal / external partners
- Related Microsoft Applications (e.g. Excel, Access, SQL) / VBA Development experience
2
Responsibilities For Access Management Analyst Resume
- Develop and maintain strong relationships with Custodians and Trustees
- Manage demand through the global ticket and request management tool to ensure effective queue management
- Experience within financial services, preferably insurance industry
- IT systems, networks, and/or application administration experience (combination acceptable)
- IT Microsoft Active Directory experience
- Knowledge of Remote Access Systems particularly RSA, Good, Blackberry Work and Citrix
3
Responsibilities For IT Access Management Analyst Resume
- At least five years of IT Access Management administration experience
- Responsible for producing and maintaining relevant documentation needed for compliance/audit reporting
- Creates new or updates & modifies existing business and application roles used in the provisioning of user access
- Document interventions in the ticketing system by indicating any communication with the users (Verbal and written)
- Assists in the collection of required audit artifacts and participates in audit finding remediation activities
- Use judgement to identify minor and major issues and assigning as appropriate
- Intermediate to advanced proficiency in programming languages such as PowerShell and Java
- Contact the requestors for missing information to complete the required work and reduce calls to the IT Support Center
- Monitor data sourcing, perform analysis of rejected data, inform stakeholders and customers
4
Responsibilities For Senior Access Management Analyst Resume
- Accountable to the User Access Management Lead
- Develops and executes User Access Management process improvement plans
- Ensures that the User Access Managemente processes are followed and directs remediation of non-compliance
- Ensures User Access Management activities conform to process standards and policies
- Resolves misunderstandings or misinterpretations by process participants
- Initiates escalation where appropriate
- Engages upper levels of management when needed to resolve conflicts
5
Responsibilities For Access Credentials Analyst Resume
- Responsible for provision of artifacts for audits
- Develops and distributes ad-hoc reports
- Responsible for design or changes in the Access Model to ensure alignment with framework principles and objectives
- Ensures that appropriate access data in workflow tools is accurate and available to appropriate process participants
- Administer access related to the Starter Leaver Transfer (SLT) processes
- Improve the controls and governance around User Access Reviews
6
Responsibilities For Global Access Management Analyst Resume
- Initiate approval workflows to managers for approvals and notifications - clients' tool driven or email
- Collaborate with other technical teams where required to provide responsive support for Access related needs
- Diagnose and quickly resolve a wide range of application access problems to help minimise downtime
- Escalate potential service issues to the Management
- Interviewing payers and other stakeholders about the market access environment in a given country as well as their opinions on currently marketed and emerging drug therapies
- Experience with Identity and Access Management systems and/or Identity as a Service provider
- Experience with PingFederate, PingOne, PingID and/or PingDirectory is highly desired
7
Responsibilities For Access Recertification Analyst Resume
- Execute user access review remediation activities
- Executes access control audits and ensures evidence for each control is properly documented and available upon request as part of SOC1 and SCO2 audit control requirements
- Participate on security project work as assigned
- Under the general direction of a project manager or supervisor, serve in a team lead capacity for projects of small to medium scope
- Responsible for project administration tasks such as tracking and/or assigning work to others, facilitating meetings, and producing and delivering project communications and reports
- Communicates with management staff on outcome of investigation to ensure inappropriate
- Perform secondary controls assessment to verify that all Identity and Access Management transaction requests have been processed accurately, timely and completely
- Understand Information System Audit policies/procedures to insure than company is compliant with regulations
8
Responsibilities For Senior Informatics / Access Analyst Resume
- Collaborate with team members to resolve transaction discrepancies
- Identify improvements in primary controls processes to minimize or eliminate secondary controls
- Prepare documentation for audits and acts as the point of contact for audit inquiries
- Be the first point technical contact for all incoming Service Desk calls, and play a significant role in promoting the company’s high levels of customer service
- Record all calls and actions taken whilst at the Service Desk
- Take ownership of all calls logged
- Ensure consistency of service provision
- Identify trends and alert the Service Desk Team Leader of any issues
9
Responsibilities For Senior Is Analyst Access Ctrl Resume
- Liaise with the other members of the Service Desk team and the wider Service Delivery department to resolve and follow up on any issues
- Utilizes expertise in identity governance, role mining and analysis, multi-factor authentication, and privileged identity management to support Identity & Access Management needs
- Maintains system documentation and protocols to ensure that additions and modifications are thoroughly documented and communicated upon implementation
- Understands industry best practices for access administration activities (i.e. provisioning, de-provisioning, access reviews, automation, etc.), authorization and authentication protocols and access governance
- Understands Active Directory structures, security, group policies, trusts, domains, etc
- Intermediate to advanced proficiency in the use of Microsoft Office products: Word, Excel, PowerPoint
- Experience with access management lifecycle including relevant tool suites or Privilege Access Management systems (such as Beyond Trust, Cyber Ark and SailPoint)
- Experience with managing small projects
- Provision of access management, including but not limited to onboarding of new starters, new starter inductions, access modification and timely processing of leavers. Retention of end to end ownership and working with Cofely resolver groups and third parties where required
10
Responsibilities For Microsoft Excel & Access Analyst Resume
- Prior experience in the computer field
- Experience in IT; exposed to access request (AD, Exchange, SAP)
- Experience with Windows 2008 and Linux
- Experience with Active Directory, File Share and and FTP
- Previous IT security or user administration experience
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