Account Operations Resume Sample
Danny Altenwerth
43111 Stark Loaf,
San Francisco,
CA
+1 (555) 451 1688
Work Experience
Account Operations Specialist
03/2016
-
PRESENT
San Francisco, CA
- Work collaboratively with internal teams (Sales, Performance Account Managers, India offshore Ad Ops and ACT, Content Project Manager, Revenue Ops and Finance) to support clients’ advertising needs
- Ensure smooth execution of all campaigns. Attend to all necessary queries related to campaign - IO creation and committal, revisions, creative implementation, reporting, performance, delivery, billing and invoicing
- Handle and diffuse conflicts that arise with clients and accounts
- Proactively monitor, analyse and optimize campaign delivery and performance. Work with relevant stakeholder to provide corrective actions and recommendations
- Provide timely and accurate interim and post campaign reports to clients
- Provide campaign insights, support sales on upsell opportunities and developing strategies
- Contribute to the creation and ongoing improvement of internal business processes and team processes, including but not limited to heading up special projects, meetings and team events
- Educate clients and ensure full compliance with Yahoo’s standards, policies and best practices
Mgr Account Operations
06/2009
-
12/2015
Boston, MA
- Foster effective teamwork between the department analysts and support staff to sales directors, supplier partners,corporateaccounts,companymarketsandinternaloperationalmanagement
- Contribute to short and long term organizational planning and strategy as a member of management team
- Implement training programs to educate company markets on dept. tools and functions for existing and potentialnewhiresnationwideasrelatedtoNationalAccountsoperationalbusiness
- Monitor staff performance, including setting goals and objectives through performance reviews
- Works with administration team members to create processes where needed in areas including Finance, Sourcing, Quality Assurance & Compliance, and Human Resources
- Creates and / or oversees the development and improvement of standard procedures
- Oversees litigation claims process for incidents at client properties
Account Operations SDI
05/2006
-
12/2008
Boston, MA
- Identifies potential issues related to account administration and presents solutions to the Account Director
- Drive strategy and implementation of best practices not just for the Global Accounts Team but for the entire EMEA Operations
- Have an in-depth understanding of the Sales Pipeline and its impact to the future Enterprise Business
- Contribute in the Business Planning Process
- Support daily revenue performance analysis and tag optimization based on clients’ KPIs
- Execute Element’s value proposition for fleet administration
- Element’s value proposition for fleet administration
- OWN THE SERVICE MODEL FOR A SPECIFIC CHANNEL
Education
Cornerstone University
2001 - 2005
Bachelor's Degree in Business
Professional Skills
- Proven skills / experience in managing supplier/customer relationships
- Proven sales skills with a successful record of attaining or exceeding quotas
- Able to handle multiple tasks and priorities using effective organizational and time-management skills
- Excellent technical skills and commercial aptitude
- Exceptional computer skills including advanced knowledge of spreadsheets (MS Excel), word processing (MS Word), and CRM systems
- Effectively work with internal Yahoo teams and external partners to maximize the customer experience
- Experience within advanced retailing, FMCG or sport retailing, in the field of sales, Customer Service and Supply chain
How to write Account Operations Resume
Account Operations role is responsible for reporting, microsoft, sql, excel, computer, litigation, retail, finance, credit, training.
To write great resume for account operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Account Operations Resume
The section contact information is important in your account operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Account Operations Resume
The section work experience is an essential part of your account operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous account operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular account operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Account Operations resume experience can include:
- Excellent people skills and experience working with multiple teams at once
- Demonstrate time management and prioritisation skills
- Prior experience of advertising technology with good knowledge of 3rd party ad serving and the digital media and programmatic landscape
- Strong communication skills, ability to understand, defend, promote, and challenge opinions; fluent written and oral English
- Proven experience educating clients on best practices for increasing revenue and improving operational efficiency
- A team player, with the ability to work seamlessly within a matrix environment resulting in effective problem solving
Education on an Account Operations Resume
Make sure to make education a priority on your account operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your account operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Account Operations Resume
When listing skills on your account operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical account operations skills:
- Juggle multiple projects and prioritize effectively
- Extreme attention to detail, strong organizational skills, and desire to exceed client expectations
- Entry Level. Up to 2 years experience in a corporate setting - preference for those with experience in Mobile Technology or the Media Industry
- Effectively communicate the benefits of the Yahoo Gemini product offerings
- Effectively communicate with internal teams (sales, product, finance) and external clients on performance and delivery of commitments
- Experience working with and educating clients and/or internal peers on use of ad-serving products and platforms – preferably Yahoo specific products/platforms
List of Typical Experience For an Account Operations Resume
1
Experience For Account Operations Specialist Resume
- Strong decision makingskills
- Communicate effectively with client to provide timely updates and feedback
- Responsible for supporting prioritized Product Line Campaign initiatives
- Display ad-operations experience
- Prioritize across short term and long term goals
- Working directly with Account Managers, Account Executives and clients directly to provide support
2
Experience For Account Operations Director Resume
- Processing RFPs & lead strategic projects for vertical ad operations team
- Understanding concept of value-based and service-based work, and ability to implement it
- Produce accurate customer order book and process booking requests as per account SSCD. Monitor delivery performance and solve problems including rebooking
- Actively participate in Account COPS team – including providing
- Support shipping goal setting process and track progress for account as per SSCD
- Provide input into shipping goal setting process and track weekly progress
3
Experience For Mgr Account Operations Resume
- A positive attitude and professional demeanor are essential, along with the flexibility to work in a rapidly changing environment
- Build, test, traffic and schedule advertising creative
- Provide troubleshooting assistance for creative and operations-related issues for all campaigns
- Passion for marketing and the Internet
- Serve as primary contact for specified advertising agencies, direct advertisers, and Yahoo! content partners
- Troubleshoot and work with teams to solve any advertising or associated platform issues reported
- Survive and thrive in a constantly changing environment
4
Experience For Account Operations Director Life Sciences Resume
- Keep attention to detail whilst working under pressure of tight deadlines
- Passion for customer service and solution-focused orientation towards meeting client needs
- Analyze order book patterns and shipping performance and initiate improvements
- Mechanical, Electrical, and Plumbing Renovations
- Oversee the Commissioning of all Systems
- Execute special product needs situations related to new store openings, product launches, and advertising promotions
- Provide General Accounting solutions
- Displays the ability to work successfully with a diverse set of cross-functional teams: technical, product, sales, finance, operational, etc
- Thrive in a fast paced work environment, manage multiple projects and tight deadlines
5
Experience For Manager, Account Operations Resume
- Support the Account Managers & overall Sales team to grow the various accounts across all Power product lines and technologies
- Monitor, maintain and report progress and actions defined in the Strategic Account plans
- Analyze opportunity pipeline in CRM tool and produce reports with focus on data quality
- Have the ability to support and work in a matrix environment across multiple teams
- Communicate regularly with upper management regarding the account’s performance. Bring areas that are out of compliance with contractual agreements to their attention and provide improvement plans
- Ensure timely and accurate campaign set-up including receipt of advertising creative from advertising and agencies, coordination of campaign scheduling, and partnering with Finance to recognise revenue
- Manage campaigns; execute creative swaps and revisions, monitor campaign status and ensure campaign delivery, and optimize campaign performance
- Meet individual and Team KPI’s to achieve team goals and maintain ‘gold standard’ services across all digital platforms
6
Experience For Senior Director Managed Account Operations Resume
- Work closely with sales teams to exceed client expectations and deliver upon requests in an efficient and timely manner
- Report any campaign/creative delivery issues to Operation Managers and/or Sales teams
- Work to the Yahoo! process, policies and standards set by the business and organise own workload
- Ensure all Sales staff is kept updated about the status of their booked campaign
- Collects and refines appropriate data for analysis, provides summations, observations and insights to address operational trends across clients and presents findings to management and other stakeholders
- Proposes solutions to business issues/problems utilizing appropriate analytic tools and business processes to ensure quality, cost effectiveness, timeliness, with awareness of contractual and regulatory requirements/mandates
7
Experience For Director, National Account Operations Resume
- Systematically identifies why campaigns aren’t performing and puts action items and steps in place to correct the problem
- Provide project and informational updates to management as available and/or assigned
- Collaborate with business units to understand and communicate strategic goals for New York and promote an environment conducive to creativity, change, and information exchange. Communicating effectively in written and verbal form
- Ensures front-end as well as back-end (churn) performance is in line with client expectations and has full awareness of Results’ status at all times and in accordance with clients’ expectations
- Works with IT and other departments to streamline operations functions to ensure processes are solid and no “holes” are left visible with regard to the account’s success
- Guide managers on meeting portfolio KPI’s. KPI responsibility falls on site managers at each location
8
Experience For Managed Account Operations Lead Resume
- Monitors effectiveness of maintenance efforts for facilities as assigned, ensuring work is completed in accordance with account KPI’s (Key Performance Indicators)
- Order Entry/OBR – ensure orders flow onto the system, clearing idoctor, maximising DRS, adjusting size multiples, splitting overloads, providing OBR reports, making order changes during OBR
- Shipping – provide available orders reports to the account, receive and process IDP booking requests, work with distribution planners, DRS team, allocation support, carrier, monitor delivery performance and solve problems including rebooking
- Client Relations – Build strong relationships with clients and ensure speedy service
- Support Sales teams – Be a strong pillar for support for sales and client success teams and help them outserve our clients
9
Experience For Account Operations Associate Resume
- Understand product specifications – Understand our product inside-out to trouble shoot any issues
- Nurture and expand the team’s relationship with other stakeholders like product, finance, and operations
- Support team to meet quarterly ride targets
- Follow procedure and stick to timelines and cadences
- Manage account operational team and budget possessing full responsibility for quality and timeliness of execution, and for service-oriented attitude of staff, personally stepping into hands-on work as necessary
- Engage other functional teams as necessary and drive them to get the required results
10
Experience For Account Operations Specialist Intersport Resume
- Promote and influence operational practices and attitude among account delivery managers
- Fully understand business context, conditions, and boundaries to enable smart fulfilment of responsibilities and to be a valuable member of senior management team
- Excellent presentation skills – both from ‘ppt’ and verbal perspectives
- Strong organizational skills: attitude to get things done, obtain results from others, and personally work by hands if required
- Excellent ability to understand, analyze, and present financial data in business context
- Drive the in season order book execution by owning the seasonal supply chain document (SSCP) complete with timelines. Share with Integrated Account Team (IAT), review and adhere to key dates for your account(s). This includes supporting order book reconciliation, seasonal planning, product launches & coverage tracking
- Represent Operations by creating an operations agenda and contributing in the IAT calls. Utilising the order book manager tool to provide a status update and drive actions to manage; holds, cancellations, returns, AF, late orders, uncovered orders, launch & shipping
List of Typical Skills For an Account Operations Resume
1
Skills For Account Operations Specialist Resume
- Relevant work experience in customer operations/supply chain logistics, ideally in a consumer goods/retail environment
- Proven experience in working with technology platforms in a commercial environment
- Outbound telephone sales experience, preferably cold-calling
- Strong understanding of the Internet
- Working experience in a commercial or operations field
- Previous experience working with suppliers/customers
- Working experience in a commercial field or operations
- Experience with web / Internet technologies (HTML, Flash, JavaScript)
2
Skills For Account Operations Director Resume
- Inbound telephone sales experience
- Demonstrated high level of dependability
- Good knowledge of SAP or equivalent system
- Build strong relationships at senior management level
- Experience with varied levels of industry business software
- Utilizing Yahoo proprietary tools/systems for creating proposals
- Delegating tasks to internal operations teams and overseeing process through to completion
- Understanding of digital advertising specifications and standards
- Working directly with Account Managers, Account Executives and clients directly to provide support with client needs
3
Skills For Mgr Account Operations Resume
- Understanding of the category game-plan (CGP), particularly the period from order entry to end-of-season returns
- Advertiser contact on billing related issues (Managing Insertion Orders, Invoicing questions, billing triage, etc.)
- Advertiser contact on billing related issues \(Managing Insertion Orders, Invoicing questions, billing triage, etc.\)
- Provide troubleshooting assistance for operations-related issues for all campaigns while partnering with ad engineering to resolve the issues
- Foster and maintain close working relationships with clients, growing engagement and revenue
- Hands on management of client business processes including, but not limited to, ad operations, analytics and pricing & yield management
- Lead troubleshooting efforts at the creative and booking levels for quick resolutions to delivery or ad performance issues
- Proactively monitor, analyze and optimize all online advertising performance from creating insertion order to post completion
- Provide input into shipping goal setting process and track weekly progress for the customer
4
Skills For Account Operations Director Life Sciences Resume
- Be responsible for supporting region growth initiatives, sales operations strategies, and processes driving long term & short term business objectives
- Likes the challenge of working in a SaaS organization, where business processes and support systems are created and modified as the organization evolves
- Attend all required training sessions provided by Yahoo and its contractors
- Take ownership of problems and proactively find solutions across sales, engineering, product management, finance
- Meet with billing/collections for any delays in payments
- Provide leadership, mentorship and training for LAETs on the team
- Recognize loading and delivery times and change dates as necessary
- Drive team collaboration in delivering customer service improvements and quality within scope of the Homepage Operations team
- Run reports \(including custom\) on Advertiser performance and provide insights and next steps
5
Skills For Manager, Account Operations Resume
- Analyze order book patterns and shipping performance and identify root-causes as input to process improvements
- Consistently meet or exceed non-quota based performance metrics as defined by the company
- Efficiently identify prospect’s needs
- Apply Yahoo services via phone presentations to the prospect’s needs
- Effectively communicate to prospective clients, as part of an outbound sales activity, the benefits of the Yahoo Gemini product offerings, including Search and Native advertising
- Maintain a level of customer service that is acceptable by the company
- Record comprehensive records in a Yahoo provided CRM system
- Manage new accounts from contract signature to successfully transacting through implementation, understanding and supporting our partner’s strategic objectives
6
Skills For Senior Director Managed Account Operations Resume
- Technical troubleshooting and analysis to spot trends, issues, opportunities
- Provide strategic and tactical client service to complex and high touch clients
- Ensure the quality of services and solutions to clients
- Educate clients on best practices use of platforms
- Understand system and platform solutions, develop and maintain product expertise
- Identify up sell opportunities, protect and grow revenue, and renew contracts
- Work across different markets and customer type
- Participate in industry events and interact with thought leaders
7
Skills For Director, National Account Operations Resume
- Act as a liaison between the Logistics Account Executive and customers
- Manage decisions for write offs, short pays, and rebills
- Act as liaison and be the “go to” for all depts. (Acct, claims, collection, etc.)
- Work with claims coordinator/salvage and manage decisions based on the best suitable outcome for TQL, carrier and customer
- Accurately enter and maintain up to date information in TQL’s database
8
Skills For Managed Account Operations Lead Resume
- Partner with sale engineering to support our verticalized sales force in driving creative executions and trafficking for high touch, high revenue rich media campaigns on the Homepage and Login page
- Creative execution and scheduling, oversee management of demo link test pages for sales engineering and client review and QA
- Manage daily after hour prelaunch and live ad QA for mediation on possible launch or ad issues
- Develop and maintain updates to operational processes defined by platform, property, or industry changes
- Effectively communicate with internal teams (sales, account management, production, finance) and external clients on performance, pacing, and delivery of commitments
- Run reports (including custom) on Advertiser performance and provide insights and next steps
- Provide troubleshooting assistance for operations-related issues for all campaigns
- Delegate tasks to internal operations teams and overseeing process through to completion
- Support team in day-to-day tasks and special ad hoc projects
9
Skills For Account Operations Associate Resume
- Able to influence and coach management team and peers, able to implement new way of working, able to think about mutual profitability and having a continuous process improvement mind-set
- Has the ability to think strategically and translate this into achievable actions
- Effectively communicate with internal teams \(sales, account management, production, finance\) and external clients on performance, pacing, and delivery of commitments
- Effectively communicate with internal teams (sales, account management, ad product, engineering and finance) and external clients on performance, pacing, and delivery of commitments
- Proactively monitor, analyze and optimize all online advertising performance
10
Skills For Account Operations Specialist Intersport Resume
- Administer backend tools to serve our clients, including
- Customer Service mind set with focus on delivering premium service to our retail partners
- Flexibility for adapting with new environment
- Run reports on Advertiser performance and provide insights and next steps
- Self-motivated with ability to sell to business owners
- Comprehend and explain the features and benefits of multiple products
- Take a consultative sales approach with prospective clients
- Positively adapt to change in a highly dynamic work environment
List of Typical Responsibilities For an Account Operations Resume
1
Responsibilities For Account Operations Specialist Resume
- Be an active member of the Customer OPS team, collecting feedback from accounts, sales teams and other departments in order to identify areas of improvements
- Ensure accurate and complete order entry in collaboration with Sales and Intersport
- Execute the order book and maximize the retail sales through fast and flexible replenishments
- Maintain an accurate order book status at all times
- Deliver against key supply chain metrics and support mutual sustainable and profitable growth
2
Responsibilities For Account Operations Director Resume
- Proactively flag delays and mitigate risks
- Manage product launches and monitor product delivery dates
- Install of the Cogeneration Plant
- Upgrade & Modification to the Emergency & Uninterruptable Power System
- Replacement of the Utility Switchgear
3
Responsibilities For Mgr Account Operations Resume
- Strategizes new ways to make client\'s projects more profitable for client, which in turn results in more business for Results
- Perform order management functions: accurate and timely delivery of products to accounts
- Develop and demonstrate strong account relationship, by working effectively with your nominated Sales counterparts to know the customer’s business and provide first point of contact internally and externally for all relevant customer operations activities
- Identify and solve account issues related to product orders, deliveries, credit issues, returns
- Serve as the key link between the customer, finance, transportation and distribution
4
Responsibilities For Account Operations Director Life Sciences Resume
- Basic expertise with MS Windows, Excel, and Outlook
- Fluency in English and German, in both written and verbal communication
- Advanced knowledge of Microsoft Office, Excel in particular
- Seek opportunities to build effective relationships within x-functional network of peers in the NIKE Headquater in Hilversum, Netherlands and the European Logistics Center (ELC) in Laakdal, Belgium
- Language: Fluency in Czech/Slovakian, Hungarian and English. Both written and spoken
- Develop and maintain relationships with your key contacts at the Account’s planning and ops teams and other external parties (carriers, customer warehouses, etc)
5
Responsibilities For Manager, Account Operations Resume
- Lead the Change Governance process on account impacting all changes to process and technology; including managing reporting, hosting weekly calls, and follow up with project sponsors
- Identify process improvement opportunities through feedback from client, platform leads and other FPs
- Work with Senior Leaders to communicate major changes or financial impacts on account
- Orderbook management – hosting weekly calls with relevant sales team members to discuss and manage: cancellations, returns, air freight requests, late orders, uncovered orders, product launch dates etc
- Order entry/order book reconciliation (OBR) – ensure orders flow onto the system, making order changes, and reports
- Shipping – provide available orders reports to the customers, receive and process booking requests, work with distribution planners, shipping teams, allocation support, carriers, monitor delivery performance and solve problems
6
Responsibilities For Senior Director Managed Account Operations Resume
- Contribute to daily/weekly operational performance – work against performance targets, give updates during reviews, and follow-through on actions assigned
- Proactively flag product delays and order book gaps and take actions to improve Estimated Time of Arrival (ETA) e.g. through Air Freight
- Deliver superior Customer Service to the customer through quick response time to complaints and ad-hoc requests
- Fun and collaborative work environment
- Excellent customer relationship skills (Client facing, ability to asses client needs and interact with all levels of management including and up to executive level)
7
Responsibilities For Director, National Account Operations Resume
- Fluent English as a 1st or 2nd language
- Work autonomously and take ownership of problems
- Willingness to take on ownership and accountability for projects
- Travel across the region, sometimes for extended periods and/or on short notice
- High level proficiency in Microsoft Office Suite
- Limitless career growth
- Monthly team outings
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