Account Operations Manager Resume Sample
Hoyt Wehner
64996 Bechtelar Mission,
Boston,
MA
+1 (555) 721 5186
Work Experience
Account Operations Manager
09/2017
-
PRESENT
Boston, MA
- Adheres to and participates in Company’s mandatory HIPAA privacy program / practices and Business Ethics and Compliance programs / practices
- Understand the client’s key business drivers, focus the team to ensure those priorities are aligned with the account deliverables
- Communicate the client’s expectations and requests to the FM team, ensuring responses are received and delivered to the client appropriately
- Identify opportunities for improved operation to drive efficiencies and savings, and make recommendations to client for consideration
- Implement innovative programs and processes that reduce short and long term operating costs and increase productivity
- Continuously present client with best in class programming with a focus on client experience and service integration
- Manage vendors, ensuring services are delivered in accordance with the contract and to agreed standards. Document and escalate instances of poor performance
- Implement short and long-term projects for the client
- Manage the portfolio in accordance with all agreed policies, procedures and contract scope
Partner Account Operations Manager
04/2013
-
07/2017
Los Angeles, CA
- Deliver portfolio management reports as required under the MSA with the Client and as requested
- Any other activities to support site operations, including, but not limited to: moves/reconfigurations, events, safety or sustainability practices
- Manage inspection program with a focus on evolving data capture
- Develop and manage capital planning program; review all capital project submissions
- Able to manage security operations at multiple sites
- Able formulate action plans for process improvement initiatives based upon the analysis of complex data
- Able to adapt to changes in the external environment and organization
Wealth Management CWM Managed Account Operations Manager
06/2008
-
10/2012
Detroit, MI
- Solid verbal, written, and presentation skills
- Able to accurately draw conclusions through synthesizing raw data and information
- Client and results orientated
- Serve as a positive and effective team leader
- Computer skills; Microsoft office
- Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations
- Regular computer usage
- Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment
- Lead client centric team meetings to review CareCentrix operational performance against client’s expectations and needs
Education
Strayer University - Tampa East Campus
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Excellent communication skills in one of the following languages - German, Czech, Polish, Russian, Spanish, French, Italian
- Excellent communication skills in German (e.g. written, verbal, presentation) is nice to have
- Developing Leadership, negotiation and influence skills
- Good analytical, statistics and problem solving skills
- Critical facilities maintenance management experience (or equivalent) with demonstrated ability to exercise proper judgment
- Related experience with experience, preferably in supply chain, customer service, procurement or financial management
- Related experience with experience, preferably in supply chain, customer service, procurement or financial management
How to write Account Operations Manager Resume
Account Operations Manager role is responsible for languages, leadership, german, procurement, finance, credit, integration, security, wireless, architecture.
To write great resume for account operations manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Account Operations Manager Resume
The section contact information is important in your account operations manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Account Operations Manager Resume
The section work experience is an essential part of your account operations manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous account operations manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular account operations manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Account Operations Manager resume experience can include:
- Demonstrated leadership / management skills to deal with issues ranging from senior level to administrative to maintenance / engineering
- Strong communication, negotiating and analytical skills
- Proven track record of providing excellent internal and external customer service
- Execute on standard processes for the account (i.e. reconciliation, invoice validation, transaction processing, etc.)
- Establish and operate a structured Account Operations Manager and Partner Account Operations Manager operating model with predictability and business results
- Provide leadership to achieve positive Customer Experience
Education on an Account Operations Manager Resume
Make sure to make education a priority on your account operations manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your account operations manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Account Operations Manager Resume
When listing skills on your account operations manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical account operations manager skills:
- Effectively communicate, foster and support a virtual team structure
- Proven ability to establish and maintain strong relationships with external customers/partners up to the Director level
- Have strong impact on team performance by actively sharing knowledge, proposing ideas and contributing to team development
- Experience in a role requiring information gathering and root cause analysis such as Business, Operations, System or Finance Analyst position
- Experience working in the IoT, M2M, MVNO, and/or MVNA industry
- Experience required with data analysis software and tools such as Access, Excel and SQL
List of Typical Experience For an Account Operations Manager Resume
1
Experience For Partner Account Operations Manager Resume
- Assists in the development of operational service delivery solutions to include documented playbooks, account operations plan, etc. Monitors effectiveness of maintenance efforts for facilities within a region as assigned, ensuring work is completed in accordance with account KPI’s (Key Performance Indicators)
- Execute on standard processes for the account (i.e., reconciliation, invoice validation, transaction processing, etc.)
- Experience in a business related function, preferably in operations or partner management
- Demonstrate ‘thought leadership’ (ability to provide innovative ideas to help clients achieve their business goals)
- Delivering to Quarter over Quarter efficiencies in transaction management and invested in new initiatives
- Identify process improvements and re-engineering opportunities working cross-functionally with multiple teams to find solutions
- Responsible for achieving clients’ CMMS high level goals such as
- Establish, lead and continue to improve DC, Direct Ship and VAS forecasting
- Learns requirements and develops capability in all areas of operations using standard systems and tools
2
Experience For Global Account Operations Manager Resume
- Monitors effectiveness of maintenance efforts for facilities within a region as assigned, ensuring work is completed in accordance with account KPI’s (Key Performance Indicators)
- Deliver operational excellence – assess and optimize customer’s print technology and business processes driving innovation, high quality & cost effectiveness
- Understand client’s industry, business and their critical business drivers
- For each account in the portfolio, manage and maintain an account plan, and regularly review it against established milestones and targets (i.e., revenue, pipeline, etc.)
- Serve as primary contact for IoT/M2M/MVNO/MVNA partner inquiries, requests and escalations and liaison between partners and T-Mobile internal support teams (i.e., Wholesale Product Development, EIT, Engineering, Accounting, etc.)
3
Experience For Wealth Management CWM Managed Account Operations Manager Resume
- Resolve operational issues impacting our wholesale partners and/or their customers by pulling reports, analyzing data, determining root-cause
- Analyze internal and external KPIs, upcoming changes to policy and procedures, new products, etc. for operational impacts within internal teams and partner teams, participate in testing and creation of solutions as needed
- Interface with partners on a regular basis to make sure all activities are in sync and compliance with contract
- Execute and monitor assigned processes and procedures which include tracking, reporting, documenting and communicating the performance of day-to-day operational processes and production issues to partners and internal stakeholders
- Work with assigned partner accounts to establish accurate weekly, monthly, and quarterly activation and SIM forecasts
- Provide forecasts and updates to numbers management and procure sufficient rate center inventory for timely activation of all reseller activations
- Interact with Finance & Operations to ensure compliance with financial obligations, which include Letters of Credit, Accounts Payable & Credit Lines of Services
4
Experience For Senior Regional Account Operations Manager Resume
- Manage resellers within the guidelines of all agreements to activate and support monthly lines of service for billing and account maintenance
- Monitor ticket resolution processes and ensure established SLAs are met. Understand and manage priorities based on impacts, resolve issues promptly, set clear expectations, meet commitments, follow up on open action items and escalate appropriately
- Maintain interface with external customers, ensuring superior delivery of all contract deliverables, including measurable value-add, innovation and continuous improvement and ‘dark green’ customer satisfaction feedback
- Oversee the implementation and performance of all contracted service lines, as required by the client contract and, where possible, seeking to identify and implement additional services across client’s global portfolio
- Coordinate regular performance reviews between customers and company, as outlines in the contract or as appropriate, to enhance the client relationship, identifying areas for improvement and managing suitable action plans
- Ensure the smooth integration and performance of company accounting and financial reporting services dedicated to the client account, both with respect to client facing financial reporting and the integration of company internal financial P&L management
- Demonstrate tangible leadership and relationship management skills both across primary client stakeholders and company Account teams (encompassing both dedicated and variable resources)
- Knowledge of current accounting regulations
5
Experience For Account & Operations Manager Resume
- Ensure compliance in accordance to the company platform and CBQ Global Standards
- Monitor lease/contract expires and proactively recommend strategic optimization opportunities
- Participate in and engage with internal and external organizations in an effort to support the company brand, your development objectives and your client’s objectives
- Provide on-going feedback and communication to your client(s), focusing on overall account performance, Client Satisfaction action planning, KPIs, benchmarking, value-add and value-to-fee
- Operational experience with emphasis on integrated real estate services, 5+ years asset/portfolio management experience
6
Experience For AOM Account Operations Manager Resume
- Lead Change Management programs
- Balance the integration of the requirements and terms of policies and procedures with those of the client
- Lead the team of operations managers with sales teams (Virtual Teams) for effective collaboration and deliver critical deals to meet revenue commitments, minimize SLA penalty risks and timely reviews and signoffs by end customers as necessary
- Play an active role in helping form and execute the strategic plans for the team and deliver to sales effectiveness improvement goals
- Provide direction to the security employees and promote the efficient, effective, and safe operation of the security program
- Ensure operational performance levels are maintained and COEs deliver to SLAs to the country teams
- Deliver continuous improvements and cost efficiency in country and COE towers
7
Experience For Reseller Account Operations Manager With German Skills Resume
- Build and operate an engagement model for project deliveries, operational escalations aligned with MOC teams & Global Operations Partner Account Operations Manager with Strategic Partner operations teams, Global Operations PMOs and cascade to the sales teams for alignment and smoother execution
- Number of initiatives and business results or quantified operational benefits realized
- Number of escalations proactively managed and customer/partner/sales issues addressed
- Number of standardization/simplifications delivered
- Recognition from sales, partners and customers
8
Experience For Senior Account Operations Manager Resume
- Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the partner requirements
- Represents the partner needs and provides business requirements to projects of high complexity, and conducts post-project evaluations
- Prepares and runs operational performance reviews with the partner and drives improvement plans
- Proactively communicates operational process changes to partners and internal clients; drives the implementation phase
- OWN THE SERVICE MODEL FOR THE DISTRIBUTOR CHANNEL
- Supports assigned areas of end-to-end operations for one or more accounts
- Collects, consolidates, and charts data from sales and process results for assigned portions of operations areas to identify trends and issues; learns and practices basic analysis
9
Experience For Aom-account Operations Manager Resume
- Develops understanding of internal and external relationships with stakeholders and clients for performance expectations and needs
- Implements specified changes to processes and system configurations to improve performance, efficiency and customer satisfaction
- Represent Pinkerton’s core values of integrity, vigilance, and excellence
- Facilitate communication with all levels of fire/security staff assigned to the account
- Partner with site management and Pinkerton corporate support departments to enhance the most cost effective operational methods and staff distribution for the account; Implement security industry “best practices”
10
Experience For Trade Account Operations Manager Resume
- Provide management oversight for the selection, orientation, training, development and retention of high caliber staff; Plan, assign, and direct work, provide performance feedback, coach associates, and complete disciplinary actions, as necessary
- Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; Ensure that staff members understand and comply with applicable laws, regulations, policies and procedures
- Working with a CMMS
- Promptly assist in the resolution of human resources and/or administrative issues
- Perform incident analysis and investigations relative to all incidents with advice and closure to responsible parties
- Productively work independently and as an overall integral team member in a dynamic environment focusing on planned and unplanned tasks and quickly shifting priorities
List of Typical Skills For an Account Operations Manager Resume
1
Skills For Partner Account Operations Manager Resume
- Related experience required
- Managing to the contract: SLAs and KPI’s (Key Performance Indicators)
- Provide coaching, including but not limited to performance reviews and goal setting, to address challenges and increase service levels
- Expert in designing, operationalizing and managing a rigorous control environment
- Lead the account team in identifying and delivering value to the customer
- Expand the range of services Xerox offers the customer, increasing the Xerox services offering employed in the customer’s operation
- Able to lead large projects/teams using multi-disciplined team approach
- Oversee the delivery of contracted services according to contract terms, as well as the customers’ satisfaction with those services
2
Skills For Global Account Operations Manager Resume
- Conifer Health Solutions is currently hiring for an Operations Manager in San Antonio
- Implement, manage and train to standard operating procedures
- Manage all necessary performance improvement plans and provide professional development planning with direct reports
- Be available for questions, concerns and recommendations having an "open door" policy
- Manage the operational business relationship of large accounts, often with global/regional reach; serves on account team, providing operational perspectives
- Basic understanding of business tools, systems and practices
3
Skills For Wealth Management CWM Managed Account Operations Manager Resume
- Occasionally lift items weighing up to 10 pounds
- Interface with the Technology Northeast Lead for IT requirements and upgrades
- Own and update the account SharePoint site
- Manage various internal processes required to service and deliver Xerox’s capabilities to the clients
- Deploy service solutions that meet agreed upon Standards of Performance (SOP) and Statements of Work (SOW)
4
Skills For Senior Regional Account Operations Manager Resume
- Partner with the CDM (Client Delivery Manager) to strategize the account relationship and with other Xerox organizations
- Support the Revenue & Retention strategies to enable profitable growth
- Participate in account reviews. Partner with CDM (Client Delivery Manager) to establish the account communication process
- MANAGE SEASONAL EXECUTION OF THE ORDERBOOK
- Understand the marketplace, the competitive environment, Xerox products/services and their impact on the customer’s business
- Reviews monthly reports that are prepared by site management, surfaces relevant issues, analyzes and develops corrective action plans
- Ensures accurate and timely documentation of all work efforts on the required forms set forth by company policies and procedures
- Establishes procedures for daily operations (with input form site management)
- Supervises, plans, organizes and directs the daily activities of the department and its collection functions
5
Skills For Account & Operations Manager Resume
- Resolves corporate interface problems which cannot be resolved at the supervisory level
- Develops operational targets in collaboration with site management
- Recruit, interview, hire and train new team members
- Provide leadership and day-to-day management of assigned team
- Develop a culture of team vs. individuals
- Monitor and manage workloads, team attendance and productivity to provide support where necessary
- Conduct regular one-on-one meetings with direct reports
6
Skills For AOM Account Operations Manager Resume
- Create an atmosphere that encourages team input and collaboration, share team feedback and take action on appropriate and acceptable ideas
- Clearly communicate performance expectations and maintain accurate performance records for each individual
- Oversee and approve requests for time-off and maintain team calendar
- Review and approve all staff expense reports
- Responsible for the management of internal or external projects
7
Skills For Reseller Account Operations Manager With German Skills Resume
- The role holder develops, documents and maintains program/project schedules, resource plans and program/project budgets
- Plan and lead business analyses and provides recommendations to sales teams and business units
- Act as a point of escalation and collaborate with other functions to drive resolution of operational issues of high complexity, in support of the customer/partner requirements
- Represent the customer/partner needs and provides business requirements to projects of high complexity, and conduct post-project evaluations
- Prepare and run operational performance reviews with the customer/partner and drives improvement plans
8
Skills For Senior Account Operations Manager Resume
- Consult and advise on operational matters of high complexity to internal clients up to the Director level
- Proactively communicate operational process changes to customers/partners and internal clients; drive the implementation phase
- Contribute to business or function-wide solutions that impact multiple business units and/or countries
- Typically partner with internal clients up to the Director level
- Mastery in English and local language as well as other languages as required (German, Nordics, Spanish, Turkey, Russian, Italian, French, Portuguese)
- Dedicated job to the Southeast Design and Print Solution; Manage relationship for all divisions; Develop business & strategic planning for all divisions; New services deployment; Manage Document Advisors; Lead innovation
- Related experience, preferably in supply chain, customer service, procurement or financial management. Typically 1-2 years of experience supporting global/regional accounts or large, complex domestic accounts
- Excellent communication skills (e.g. written, verbal, presentation); mastery in English
- Advanced knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint
9
Skills For Aom-account Operations Manager Resume
- Contribute to the operational business relationship management of large accounts and manage the operational business relationship of small, domestic accounts
- Conduct and review moderately complex business analysis
- Conduct research, analyzes data, and presents findings for projects of moderate to high complexity
- Perform operational performance reviews with the customer/partner and support improvement plans. Reviews typically include topics such as special pricing, inventory levels and procurement plans, delivery performance, claims, and disputes impacting the financial position of the account
- Consult and advise on operational matters of low complexity to internal clients on peer level
- Stakeholder Engagement: Partner health analysis, Regular operations review with partners & business key stakeholders on operational metrics. Understand business pain points if any & define best possible solution leveraging system capabilities
10
Skills For Trade Account Operations Manager Resume
- Develop business strategies in coordination with channel leader to strengthen partner engagement & carve out operational plan to implement define strategies efficiently
- Take ownership of processes and protocols, leverage business best practices and continuous improvements to continually enhance processes and systems to attain ease of doing business
- Financial claims & Partner Rebate: Accountable for timely processing of partner claims/ rebates with accuracy. Driving multiple touch points in HPE eco system as well as partners to attain process adherence & ensure no revenue leakage
- Escalation Management: Close monitoring on the pulse of overall operational process & to identify potential escalations, Review existing engagement & propose alteration if needed to enhance partner experience
- Business Transformation: Ability to enable & drive transformational change, Robust engagement & collaboration with all key stakeholders with proactive & solution oriented methodology for successful transformation programs deployment and building cultures of continuous improvement
- Constantly operates a computer and other office productivity machinery (i.e., a calculator, copy machine, and computer printer)
List of Typical Responsibilities For an Account Operations Manager Resume
1
Responsibilities For Partner Account Operations Manager Resume
- Demonstrated experience managing administrative/data management projects
- Draw conclusions from data and experience completing ad hoc analysis
- Wireless Telecom (GSM, UMTS, LTE) network architecture and wireless service experience
- Apparel/Footwear industry experience
- Advanced knowledge of Microsoft Excel and ability to analyze data. Proficient in basic computer applications and software including MS Office applications
- Provide client reporting
- DRIVE SUPPLY CHAIN DEVELOPMENT FOR THE UA DISTRIBUTORS
- Occasionally move about the office to access file cabinets, office machinery, etc
- Serve as a key point of contact to promote a strong partnership between the client’s management team and Pinkerton; Evaluate service quality and initiate any necessary communication and/or corrective action in a timely manner. Provide advice and counsel to ensure the successful completion of the current and long-term strategic goals of the security/fire teams
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