Account Services Resume Sample
Gregg Corkery
7047 Nigel Tunnel,
Boston,
MA
+1 (555) 364 8974
Work Experience
Account Services Specialist
04/2016
-
PRESENT
San Francisco, CA
- Maintain internal records of negotiated derivatives agreements; input information from the agreements into multiple databases. Work with Analysts and other groups within FTS to resolve any issues associated with correctness of the agreements’ data contained in the databases
- Takes personal accountability for high performance: Actively participates in weekly service routines and seeks out learning opportunities to improve their individual contribution to the team’s results
- Employee frequently is required to sit. Employee is frequently required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally stoop, kneel, or crouch
- Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel. Observe all service call procedures including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible
- Participate as a full member of a service workgroup and contribute to the group’s productivity
- Management of assigned parts, tools and any other assets provided
- Meet and/or exceed all required standards, such as customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs
- Inventory, tag, and update equipment records as required for asset control
Account Services Analyst
05/2012
-
01/2016
Dallas, TX
- Order entry & other order management tasks; implement controls to support accuracy
- Accountable to obtain and validate POs from customers in accordance with order lead times,
- Replace consumables as required [Customer Replaceable Unit (CRU)], paper, or toner
- Perform and track rebuilds of CRUs using approved procedures to ensure CRU inventory is available
- Serve as the primary customer contact for all maintenance, productivity, and supply inventories of assigned equipment
- Support download & installation of printer drivers for end-users of network connected products (as required)
- Complete customer inventory reporting as required
- Conduct site inventory audits on a regular/monthly basis
- Support equipment asset management within the account
Account Services Intern
01/2009
-
01/2012
Chicago, IL
- Perform equipment asset tracking
- Track Move/Add/Change (MAC) of office equipment assets at designated sites
- Running various reports on accounts’ PO status and updates
- Creation and analysis of queries and database’s to be utilized by various levels of staff within the Department
- Disbursements and Bankruptcy related transactions, including, but not limited to the following
- Need to have knowledge of allocation, supply and demand
- Forecast creation and management through regular analysis of data/reports
- Identify, communicate and action risks and opportunities to meet fiscal goals and business needs
Education
Langston University
2004 - 2008
Bachelor's Degree in Business
Professional Skills
- Exhibiting a strong work ethic, organizational skills, written and verbal communication skills
- Communication Skills: Excellent oral and written communication skills with ability to communicate
- Excellent verbal and written communication skills, applying critical thinking skills to collect past due accounts
- Strong technical skills, including experience working with software applications
- Strong communication skills, able to communicate effectively at all levels, and both internally and externally
- Time management and organizational skills, ability to multi-task and prioritize workload in a fast- paced and demanding environment
- Excellent written and verbal communication skills, including ability to interpret client’s business/technical requirements to a range of audiences
How to write Account Services Resume
Account Services role is responsible for customer, business, analytical, leadership, software, analysis, retail, excel, education, advanced.
To write great resume for account services job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Account Services Resume
The section contact information is important in your account services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Account Services Resume
The section work experience is an essential part of your account services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous account services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular account services position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Account Services resume experience can include:
- Interpersonal Skills: Strong problem solving skills and is open to change. Remains open to others’ ideas and demonstrates adaptability
- Strong problem solving skills and is open to change. Remains open to others’ ideas and demonstrates adaptability
- Strong time and project management skills with attention to detail
- Exhibiting analytical and critical thinking skills
- Take ownership for improving capability through building necessary skills
- Problem solving skills that are related to complex customer requests and issues
Education on an Account Services Resume
Make sure to make education a priority on your account services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your account services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Account Services Resume
When listing skills on your account services resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical account services skills:
- Excellent oral and written communication skills; strong customer service skills; ability to deliver effective trainings a technically diverse audience
- Maintaining a strong sense of urgency and good decision-making skills in a changing environment
- Excellent keyboard skills as well as a good knowledge of PC’s and Microsoft Software
- Exhibiting strong problem solving and multi-tasking skills in a fast paced environment
- Good organisational and planning skills to manage a large number of requests/deals
- Proven effective communicator including strong written/verbal, interpersonal and presentation
List of Typical Experience For an Account Services Resume
1
Experience For Account Services Specialist Resume
- Excellent analytical skills; emphasis on software understanding, CRM, and business analysis
- Intermediate mathematical skills and knowledge of basic accounting principles
- Three to five years of relevant work experience, including knowledge of economic and market factors that shape foreign currency reserve management decisions
- Create an exemplary experience under challenging circumstances
- Ensure processes are in place to drive Prioritization and timely decision making
2
Experience For Account Services Analyst Resume
- Alerts supply chain team members if product was ordered or pulled under the standard lead time from an order prior to shipping
- Windows Desktop Engineering experience with Windows 7/8/10
- Experience in Billing or Account Services
- Experience coaching for improved performance
- Receiving/scrutinizing customer’s request related to ASU services for accuracy and completeness targeting a zero fraud scenario
- Identifying, responding to and resolving client requests
- Preparing purchasing orders, code and process vendor invoices for payment
- Organizing and leading client meetings
3
Experience For Account Services Rep Resume
- Improving customer perceptions during a time ofunprecedented change
- Scheduling truck loads and rail car shipments
- Partnering with team members to share best practices and improve efficiency
- Understanding the business needs of clients to help identify issues with focus on root cause analysis and propose solutions for resolution
- Delivering positive, proactive operational assistance to the clients in support of cost savings, efficiency and proficiency
- Identifying continuous improvement opportunities to achieve client goals
- Fostering collaborative, cross-functional and a creative environment within the Small Parcel Solutions team
- Increasing the level of business engagement within theparameters of budgetary constraint
- Challenging job in a young and dynamic environment
4
Experience For Account Services Associate Resume
- Working knowledge of Salesforce or Active platform
- Understanding of the particular needs of examinations officers ERP Extranet services CRM Social media and implications for business Knowledge-bases
- Responsible for creating and maintaining all Deal Point Letters for digital campaigns and working with other ASE’s on multimedia DPL’s
- Background in computing (Mac & PC), using various web-browsers, PC troubleshooting
- Manage the request by using credit procedure balancing with servicing customers
5
Experience For Director, Account Services Resume
- Assist in identifying emerging and existing trends related to accounts and agents
- Knowledge of Order processing systems Microsoft Office, including Excel and Word
- Participate in user acceptance testing and post production testing
- Participate in updating current procedures and documenting new procedures
- Ensure decreasing trend in client/service partner error impact (Doing it right the first time)
6
Experience For CIB Treasury Services Account Services Resume
- Assist Billing staff in processing assessments and delinquency notices
- Manage life of an order process including order deadline, in season order updates, on time shipping and follow up
- Provide marketplace intelligence by proactively reading the trades, building external and internal relationships
- Work with ESPN Sales & Marketing to integrate programmatic offering into sponsorships packages that align with client objectives
- Provide accurate information to owners regarding their account during every communication
- Indirect supervision of teams for resales (title liaisons), billing and collections, customer service, closing specialists and cash applications
- Keeps current with product knowledge regarding features and functionality, billing and promotional programs as well as those of competitors
- Arrange room booking, including set up the room, A/V, food and any other requirements
- Detail-oriented and customer-driven, focusing on providing the highest quality products and services to our company's internal and external clients
7
Experience For Account Services Executive Resume
- Detail-oriented and customer-driven, focusing on providing the highest quality products and services to our clients internal and external clients
- Problem solver with a positive, can-do who enjoys working in a fast-paced, high-energy, and rewarding environment
- Develop new analytical and software tools to support these efforts, while also ensuring ongoing integrity and consistency of data used in the business
- Perform equipment asset tracking
- Responsible for providing reliable transportation to service calls; Work overtime on an occasional basis
- Manage, deliver & process transaction based changes to existing customer legal contracts via systems of record
- Manage Retail Gas transactional process related to existing ENGIE customers; such as additions, deletions, name changes, contract termination values etc
8
Experience For Account Services Intern Resume
- Understand changing business processes
- Work directly with Account’s buying teams and Sales on all aspects of order management for
- Governance and Reporting responsibilities for FlexCube DDA implementation strategy and execution
- Problem Solving: Solution oriented. Identifies and resolves problems in a timely manner
- Run and review reports on a daily basis to insure accurate coding of orders by ASR’s
- Continually provide ASR’s with constructive feedback and training materials
- Provide training to team members or other departments
- Stay current on industry rules or regulations that pertain to areas of responsibility and advise management of upcoming changes
- Participate in business continuity testing and disaster recovery plans
9
Experience For Account Services Senior Manager Resume
- Work with team to improve work processes resulting in reduced costs for greater profitability, productivity and improved customer service quality
- Provide professional, attentive and accurate service when dealing with clients
- Take ownership of client issues at first point of contact ensuiring an immediate response or escalation to relevant authority
- Working in media or related industry
- Able to lead new capability and thinking and practice
10
Experience For Account Manager, NA Account Services Resume
- Support: provide administrative support for the broader account team (Account Directors, Senior Managers & Managers leading various client initiatives)
- Research: conduct brand and industry research relating back to the business
- Assist in activating STL Sponsorships
- Responsibility for making pay decisions on transactions that have rejected
- Support Standard and Medium intensity client base on all account opening and account maintenance needs
- Highly motivated individual that is a self-starter but comfortable working collaboratively in a fast- paced and team oriented environment
- Primarily focused on resolving customer escalations support from our Customer Care teams, customers, or sales partners
- Determine negotiate, and calculate invoice credits with customers, while following appropriate escalation processes
List of Typical Skills For an Account Services Resume
1
Skills For Account Services Specialist Resume
- Create an exemplary experience by listening, assessing, determining and communicating effectively and positively under challenging circumstances
- Possibility to use language skills and gain experience in banking sector
- 4) Strong soft skills/customer service mentality
- · Understand how to effectively prioritize assignments and tasks to meet goals
- Interpersonal Skills: Enthusiastic, positive, professional, confident. Effective relationship manager
- Excellent communication skills (phone, email) with ability to maintain professional attitude
2
Skills For Account Services Analyst Resume
- Excellent interpersonal skills are required to work within department, across the broader T&O department, with business partners and with vendors
- Networking, Organisation and Planning skills
- · Intermediate Excel skills including formatting, pivot tables, V-look ups and working with formulas
- Demonstrated experience in account management and client relations, managing and building existing relationships
- Quantitative, critical thinking and problem-solving skills
- Supports retention activities utilizing negotiation skills to identify best approach for retaining business based on client's situation
- Exceptional organizational, problem solving and communication skills
- Proven experience managing needs of team members
3
Skills For Account Services Rep Resume
- Demonstrates effective call handling- answer within 3 rings
- Prior experience with SQL and/or programming language is considered an asset
- Demonstrated experience collaborating with peers
- Advanced PC skills, including MS Office Suite
- Work effectively and collaborate in a team environment
- · Professional written and verbal communication skills
- Communicate to cardmember effectively and professionally
- Sound organizational skills and ability to manage multiple projects simultaneously
- Team player, with team leadership skills
4
Skills For Account Services Associate Resume
- Strong Multi-tasker ho keeps multiple priorities organized
- Managing and prioritizing multiple initiatives and handle changing customer needs
- Experience with large databases, including querying and manipulating data
- Experience with Excel, gathering data, creating pivot tables and generating reports
- Problem Solving: Solution oriented with excellent critical thinking and independent problem solving
- Previous experience working in advertising / marketing communications a definite asset
5
Skills For Director, Account Services Resume
- Comfortable making decisions, relying heavily on knowledge and good judgement
- Strong working knowledge in UNIX/Linux/Windows and Oracle/SQL Server (SQL Querying, SP, triggers, views & other DBO)
- Experience using Microsoft Office or other word processing tools required
- Experience developing multi-year strategies and annual operating plans that produces positive results over time
- Experience in producing data reports using applications such as power BI, excel, access, visio is required
6
Skills For CIB Treasury Services Account Services Resume
- Experience in Credit Analysis/Banking/Finance/Accounting or related field
- Good standing (NO disciplinary actions within the last 3 months. Not being part of a PIP (Performance Improvement Plan)
- Experience defining and implementing projects on a global scale
- Develop an understanding both of CBIAS operations and the broader international macroeconomic and financial market context in which we operate
- Experience executing media plans and familiarity with ad servers and project management platforms (DFP, Wide Orbit, DFP, Omniture, Comscore)
- Experience in executing on-site sponsor activations at major events as well management of client hospitality needs
- Solid working knowledge of MS Project
- Prior roles in Finance or Accounting
- Validate Account’s seasonal buying plan (units and dollars by delivery) in order management
7
Skills For Account Services Executive Resume
- Experience leading large teams globally
- Develop, build and capitalize on good working relationships with others
- Work independently, self-motivated, and possess a strong work ethic
- Professional experience with Microsoft Excel
- Experience in analysis or data analysis activities
- Highly organized, with ability to manage and prioritize multiple tasks
- Mobile communications and/or transportation industry experience
8
Skills For Account Services Intern Resume
- Fuel tax experience and/or knowledge
- · Ability to analyze issues and make effective decisions in a timely manner
- Face to face or contact centre/administration experience
- 0 to two years of relevant work experience in capital markets, market operations, and data management and analysis
- Demonstrated sense of initiative and intellectual curiosity, as well as an attention to detail
- Or one to two years experience as Account Services Specialist
9
Skills For Account Services Senior Manager Resume
- Typically requires 2-4 years of directly related experience
- Demonstrated interest in client services and events
- Business experience; preferably in the Retail Gas or Retail Electric
- Experience working in financial related organization
- Previous experience in coordinating projects
- Responsible for direct customer contact to determine and validate information for the decision making process
- Reviewing and closing open participant cases
- Assisting in employee development initiatives including; completion of MBO’s, Individual Development Plan, and annual performance reviews
- Building and sustaining positive relationships with internal and external customers
10
Skills For Account Manager, NA Account Services Resume
- Updating of documentation and processing status in the inventory database
- Building relationships around the EMEA branch network, initiating changes
- Sharing client specific subject matter expertise during client meetings
- Entering reimbursement account claim data to benefits system
- Answering participant telephone inquiries
- Analyzing participant claims submissions
- Coordinating enrollment and inquiries with client partners
- Understanding of PDLC, SDLC and Release Management process
List of Typical Responsibilities For an Account Services Resume
1
Responsibilities For Account Services Specialist Resume
- Partner with Account Logistics to ensure compliance with customers’ logistics and floor ready requirements to minimize customer chargebacks and maintain positive customer relations. Provide customer’s point of view to influence process improvements
- Apparel and/or Footwear business experience
- Mastery experience in 1 back/middle office function (cash management, Transfers, New Accounts) required
- Has demonstrated the ability to excel in Customer Care
- Work experience in a Customer Service role
- Prioritize work schedule and job order to expedite timely service in accordance with customers' requirements and company standards
2
Responsibilities For Account Services Analyst Resume
- Customer account management/service experience in a professional organization
- Execute new door openings and issue recaps to Field Sales/Retailers detailing program lineup to support opening. 5%
- Participation in training and educational key learning initiatives (5%)
- Collaborate with Account Executives on single medium RFP’s, meeting preparation, or new business pitches
- Interact with product team in communicating feedback from buy-side clients in order to enhance and build Videa into top industry programmatic TV solution
- Assists customers with billing related questions and assists with all changes to current customer accounts
- Ownership of all reporting capabilities to track revenue, generate sales leads and act as a consultant for the ESPN sales team across the country
- Assists executive team members, management, and other accounting personnel with projects
- Influence others, comfortable interacting with customers, sales reps and management team
3
Responsibilities For Account Services Rep Resume
- Develop project plan templates and schedule including technical configuration and customer communication requirements
- Change Management: Highly adaptable and open to change in a dynamic and evolving
- Team player: Balances team and individual responsibilities; Contributes to building a positive team
- Change Management / Process Re-engineering
- Create a positive culture in line with the O and T Operating principles
- Inspire team members and create a thriving culture
4
Responsibilities For Account Services Associate Resume
- Customer Service: Customer Centric, proactively identifying opportunities to improve customer
- Personal Loan Officer in Banking Industry
- Could involve lifting up to 20 lbs
- Interested in Pharmaceutical Marketing
- Hard working, team work spirit
- Improved agency placement practices and tracking reports to maximize recoveries on charged off accounts
- Partner with Vendor Management team on a regular basis to ensure that vendors are meeting our expectations
5
Responsibilities For Director, Account Services Resume
- Proficient in using Excel, Word, Outlook
- Customer focused work-ethic and willing to take the extra step needed to satisfy the customer
- Participate in CBIAS’s TIC monthly and annual data reporting responsibilities
- Knowledge of banking principles, operations and processes, highly desired
- Address client needs while highlighting the value and capabilities of RealSimple.com and Cozi
- Implement & maintain efficient pre to post sale planning processes across the team
- Collaborate with Digital/Integrated Marketing teams on high level programs
- Professionalism/Interpersonal skills – clear and concise business communication; ability to influence others, comfortable interacting with customers, sales reps and management team. Proactive and assertive in follow through with customers and business partners
6
Responsibilities For CIB Treasury Services Account Services Resume
- Strong attention to detail. Strong proficiency in Microsoft Office Suite, including intermediate experience using Excel to create spreadsheets, charts and pivot tables
- Demonstrate initiative and strong business knowledge. Strong analytical and problem solving skills. Ability to multi-task, prioritize essential tasks and meet deadlines
- Ensure process’s are in adherence to compliance policies
- Department Hours of operation: 5:45 AM- 3:00 PM
- Willingness and ability to lift up to 40 pounds
- Facilitate in-country, cluster and regional participation amongst critical stakeholders to analyse is-state, identify gaps / pain points and create actions plans
- Interface with cross-organizational teams to ensure business processes are optimized
- Monitor and assess the competitive landscape within the industry. Predict trends in client requirements, competitor’s solutions and strategies. Use insights to determine operating and investment strategies
- Perform order management functions: Track and maintain orders and be accountable for all KPI’s with regards to your own order book
7
Responsibilities For Account Services Executive Resume
- Follow up on customer requests and act as customer’s advocate to AirWatch internally
- Work with clients to identify, clarify and capture complex technical requirements
- Oversee key areas of partner strategy, including: Sales presentations & proposals, audience research, crafting and identifying the story behind how Competitor Group’s properties can provide value to potential partners while differentiating properties from competitors and creative ideation
- Supervises a team of call center collection representatives,
- Insure all customer inquiries are accurately addressed in a timely manner by the ASR’s
- Diligently monitor ASR’s to insure new release proof of delivery information is being provided to customers/management on a weekly basis, and re-launching product as needed to guarantee delivery prior to street date
8
Responsibilities For Account Services Intern Resume
- Investigate the customer’s long-term business objectives, anticipate future technical needs and lead the work streams to bring customer to that future state
- Gathers information from client related to risk management/commercial needs and evaluates the best way to manage the client’s risk
- Presents terms to clients & cross sell opportunities to meet needs of clients and mitigate risk.
- Understand Account process for Purchase Orders, POA’s and routing approvals. Communicate with Account buying offices to extend P.O ship and cancel windows to enable shipments. Consider all aspects to align with Account ship schedules and open to buy
- Understand and comply with each account’s requirements and expectations
- Ensure all required paperwork for new accounts is submitted, complete and signed by all authorized parties
- Initiate and/or approve new accounts
9
Responsibilities For Account Services Senior Manager Resume
- Confirm Equifax was run and acceptable
- Confirm paperwork provided matches data entered in Netx360 and/or Pandia as required
- Minimize risk exposure to both client and firm
- Review, research and respond to Financial Advisor escalations
- Work with various internal and external business partners to research and resolve issues in an accurate and timely manner
10
Responsibilities For Account Manager, NA Account Services Resume
- Perform as subject matter expert in assigned area(s)
- Identification and escalation of potential fraudulent activity
- Participate in departmental responsibilities as assigned
- Ensure policy, process and procedures are strictly followed as outlined
- Drive effective implementation of clear SLAs (Service Level Agreements) and ensure that service is consistently delivered as agreed in SLA’s, to the required level of performance and quality. Managing risk is also a critical aspect of managing service delivery
- Evaluate and adjust work output provided by Citi’s extended workforce partners. Manage 3rd party risk
- Able to understand and work on various development languages and platforms – Java/J2EE, JBoss/WebSphere, SQL, Oracle/MySQL/MariaDB, RBMS
- Communicate with Branch Operations and the Financial Advisor’s the details of the accounts as they arise such as required paperwork, missing information, and rejected transfers
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