Aftermarket Sales Resume Sample
Grady Schinner
8571 Emmett Trace,
Philadelphia,
PA
+1 (555) 458 3985
Work Experience
Aftermarket Sales Manager
07/2016
-
PRESENT
Detroit, MI
- Function within the assigned region to establish positive customer relationships and insure profitable revenue growth for Eaton’s Vehicle Group products
- Manage customer relationships while continuously improving Eaton’s reputation
- Comfortable at all levels of the organization and the skill to develop executive relationships with customers
- Knowledge of commercial aftermarket, aerospace products and how they are used in customer applications
- Experience with working with various channel partners to maximize intake and sales to airline customers
- Enhance relationship with customers having existing Bosch equipment to improve competitive edge and increase market share. Develop relationship with new and prospective customers
- Through customer relationships uncover opportunities to increase sales for spare parts, modifications, and field service promoting aftermarket products. (i.e. E-portal, stock optimization, preventative maintenance agreements, etc.)
Aftermarket Sales Operations Warranty
01/2012
-
01/2016
Houston, TX
- Prospect customers where Bosch does not currently have strong results
- Plan and direct sales programs to promote new markets, develop new business, and/or expand existing upgrades and programs
- Conduct visits with current and prospective customers to proactively identify and address concerns, resolve problems and meet or exceed expectations
- Develop and maintain effective and efficient working relationships with supporting departments and factories, both in the US and Europe
- Serve as a liaison with marketing/sales staff and leadership in providing customer trend data, market intel, and competitor info
- Obtain and disseminate accurate and complete customer information for applications, engineering, sales, manufacturing, etc. on specifications or design requirement for preparation and formulation of quotes
- Represent Bosch at designated trade shows, conventions, industry and customer events
Aftermarket Sales & Service
10/2006
-
12/2011
Philadelphia, PA
- Coordinate kick-off meetings, project reviews, visit reports and open point’s lists to identify/address issues and monitor progress
- Maintain comprehensive knowledge of Bosch machinery and capabilities to keep customers informed of new products and technologies. Primary product line is Pharma Solid Dosage equipment including encapsulation machines, capsule checkweighers, cartoners, blister machines, tablet presses, and fluid bed dryers
- Travel up to 50% of time per year to customers, industry events and supporting Bosch factories (Coc’s)
- Customer contact and visitation, quotations, product application, technical sales and service support of our Voith high performance power transmission equipment including couplings, gearboxes and mining equipment
- Provide information and analysis for sales and technical developments for the product line
- Provide market information and analysis for development of a pricing and distribution policy
- Support the product line through sales calls at the end users including steel mills, copper, gold, silver and ore mines, cement mills and other heavy industries
- Outside sales support for existing sales representative and distributors network including engineering assistance, service assistance and technical presentations
Education
University of Idaho - Boise Center
2000 - 2005
Bachelor's Degree in Engineering
Professional Skills
- Strong customer service skills, including effective verbal and written communication skills
- Proven success in Sales/Distributor management using strong coaching skills
- Project management skills are desired with excellent ability to prioritize, multitask and organize
- Excellent presentation, excellent verbal and written communication skills
- Strong teaming and team problem solving skills
- Strong business acumen with polished presentation skills & a track record demonstrating repetitive sales growth
- Strong data analysis skills in particular excel, with ability to produce accurate reporting
How to write Aftermarket Sales Resume
Aftermarket Sales role is responsible for customer, organization, reporting, planning, finance, training, database, procurement, purchasing, security.
To write great resume for aftermarket sales job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Aftermarket Sales Resume
The section contact information is important in your aftermarket sales resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Aftermarket Sales Resume
The section work experience is an essential part of your aftermarket sales resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous aftermarket sales responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular aftermarket sales position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Aftermarket Sales resume experience can include:
- Excellent written and verbal communication skills, including the ability to write customer proposals and drive outcomes
- Good interpersonal skills; ability to build and maintain successful customer relations
- Good sales/application skills; ability to establish and achieve product sales development objectives within a product group team
- Strong negotiation, cognitive, analytical skills
- Demonstrated experience and success working in a fast paced, matrix environment working with multiple customers
- Related experience in the mechanical power transmission industry or equivalent combination of education and experience
Education on an Aftermarket Sales Resume
Make sure to make education a priority on your aftermarket sales resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your aftermarket sales experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Aftermarket Sales Resume
When listing skills on your aftermarket sales resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical aftermarket sales skills:
- Strong leadership skills with an appreciation for working in a global matrix organization
- Valid driver's license, good driving record, and the ability to safely operate lift trucks for product demos
- Strong analytical, diagnostic skills and an ability to find areas of growth and implement plans to maximize that growth potential
- Excellent communication, influence, and presentation skills
- Good general computer skills required
- Strong technical background with good understanding of equipment selection and operating requirements in the mechanical power transmission field
List of Typical Experience For an Aftermarket Sales Resume
1
Experience For Aftermarket Sales Manager Resume
- Have good vision of market dynamics, able to set priorities
- Build and promote strong,long-lasting customer relationships by partnering with them and understanding their needs
- Demonstrate responsible, ethical and honest behavior is consistent and fair when dealing with others; keeps commitments
- Develop and maintain strong relationships with FAD’s
- Sales or service experience
- Strong market, financial and business acumen; ability to evaluate new business opportunities and measure risks
- Operate efficiently within a fast-paced sales environment where our sales executives typically make 3-5 sales every day
- Devising strategies and techniques necessary for achieving the sales targets
- Filing paperwork for the department
2
Experience For Aftermarket Sales Specialist Resume
- Own recruiting,objectives setting,coaching and performance monitoring of a sales team
- Provides accurate and timely market and competitive intelligence, including pricing and competitive standing, for momentum and new business capture
- Supports SIOP process by providing regular input on future customer demand, purchase order timing, and adjustments to rolling forecast
- A “hunter” – a hands-on individual with a tenacious focus on identifying and closing new business opportunities
- Assist sales directors in identifying new opportunities, creating sales analysis & forecast business plans to sustain desired growth
3
Experience For Director, Aftermarket Sales Resume
- Responsible for interfacing with customers Purchasing, Program Management, and Technical functions to ensure Eaton meets their present and future needs
- Monitors key customer buying indicators including MRO budgets and future weapon system upgrade plans to identify new business opportunities
- Be a positive team player within the business; bring best in class thinking, strategies and ideas
- Identify emerging markets and market shifts while being fully aware of new products and our competitors’ status
- Provides accurate reporting and forecasting of sales demand to the entity leadership team and to regional and/or global sales leadership
- Adjusts content of sales presentations by studying the individual customer
- Submits proposals by referring to technical specifications, cost estimates and product literature prepared by the aftermarket department
- Work to ensure that FAD’s in assigned market are at optimal stocking levels
4
Experience For Director, Aftermarket Sales & Marketing Resume
- Establishes and maintains comprehensive listing (database) of customers in territory
- Works closely with Service and service technicians on service opportunities and marketing
- Frequent lifting of 20 to 40 lb objects
- Plan and direct the sales and service programs to promote new markets, develop new business, provide efficient and prompt service to existing customer base
- Establish and maintain positive working relationships with current and prospective customers
- Maintain comprehensive knowledge of Bosch packaging machinery and capabilities to keep customers informed of new products and technologies
5
Experience For TPS Aftermarket Sales Manager Qatar & Kuwait Resume
- Interact with customers on a technical level for problem solving purposes
- When necessary, indentify and utilize appropriate resources to implement sales account strategies by leveraging other ICM relationships and channels
- Obtain and maintain working knowledge of ICM’s internal processes such as
- Maintain prompt and accurate sales pipeline forecasting in CRM
- Engage with Airlines/Operators and MRO’s to gain insight related to PMA activity, pricing trends, and aftermarket opportunities
- Develop trade shows, advertising, social media, brochures, presentations, etc., to enhance AMETEK’s position and drive sales
6
Experience For Aftermarket Sales Operations Warranty Resume
- Understand decision making process, and develop strategies to win profitable business from those customers
- Integrate and lead technical support team, including contracts, finance, product support, and others in implementation of customer strategies
- Coordinates with Engineering, Customer Service, and other departments to ensure resources are aligned with aftermarket requirements and growth goals
- Become an expert in internet marketing and develop a passion for the domain industry
- Cultivate an understanding of the Patrick’s Customer First Culture and professional sales process
- Identify new sales opportunities with new and existing customers
- Assist in the direct sales of USM to wider customer base including surplus traders and brokers
7
Experience For TPS Aftermarket Sales Manager UAE Resume
- Assist with pricing proposals for long term spares agreements with current spares customers to enhance sales, retain business and improve service levels
- Provide regular assistance to produce reports to the leadership team on sales metrics, opportunities and performance for month end reporting purposes
- Assist in developing sales strategies, sales objectives
- Achieve growth and hit sales targets by successfully developing the sales team
- Brand promotion by making the product popular amongst consumers
- Track team performances and ensure everyone is living up to the expectations of the organization
8
Experience For PDS Aftermarket Sales Manager Resume
- Develop relationships with Reman product re-sellers and maintain existing relationships with Reman exclusive partners
- “Hunter” wiling to build a book of business
- Assist with Price quoting for vendors
- Ensure all activities adhere to all quality,health and safety standards and delivers a safe working environment with a quality outcome
- Work diligently to ensure the ongoing success of the Professional Service Network
9
Experience For Global Aftermarket Sales Manager Resume
- Willingness to travel throughout North America and to Europe
- Executes long term strategic plan for the aftermarket in assigned Region
- Develops technical specifications for equipment rebuilds
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses through customer relationship management (CRM) software Salesforce
- Oversee rebuild project from start to finish working with aftermarket team
- Work closely with FAD’s to achieve Ford Market Area revenue targets
- Work closely with the Ford Market Area Aftermarket Parts Manager
10
Experience For Aftermarket Sales Associate Resume
- Work diligently to be seen as a “value added” partner to FAD’s
- Analyze FAD current state; develop and implement specific FAD Business Plans to deliver results
- Partner with the Aftermarket Program Coordinator and the FAD Customer Support Representative to provide efficient timely support for FAD issues
- Prepare and conduct ASA audits for compliance
- Prepares weekly contact reports on sales and activities
- Develops and maintains knowledge of product features, benefits and use
- Trains and able to teach and mentor customers in the use and maintenance of the company’s products
List of Typical Skills For an Aftermarket Sales Resume
1
Skills For Aftermarket Sales Manager Resume
- Excellent, written, oral and presentations skills
- Experience Managing & Developing Distribution sales channels, with a firm understanding of how to successfully operate within them
- Effectively deal with customer requirements,providing timely and professional responses and propose and provide aftermarket solutions
- Prior experience working for an Airline or an MRO organization would be an asset
- Communicate effectively at multiple levels of the customer’s organization
- Sales experience with strong customer interface mentality
2
Skills For Aftermarket Sales Specialist Resume
- Fuctional / Technical Skills
- Effectively deliver formal presentations to large and small groups
- Sales experience/Manager experience
- Packaging Equipment experience preferably with food/confectionary or capital equipment
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
3
Skills For Director, Aftermarket Sales Resume
- Solid understanding and practice of channel management and large account management, including strategic selling principles
- Display a good working knowledge of ICM technologies while recommending best practices using a consultative sales approach
- Work with global marketing to develop effective selling tools
- Proven specific capabilities in developing accurate forecasts and achieving sales goals
- At least five years of working experience with ERP (Enterprise Resource Planning) systems such a Visibility, Oracle, or SAP
4
Skills For Director, Aftermarket Sales & Marketing Resume
- Experience leading tactical and strategic aftermarket sales initiatives in an aerospace manufacturing environment required
- Build strong relationships with strategic contacts at customer facilities – including operations level, maintenance level and purchasing level as appropriate
- Maintain visibility of essential CRM database through updating and validation of sales data
- Proven capabilities/competencies in direct sales, contract negotiations, relationship building and account management
- At least five years of working experience in inside or outside sales with and OEM
- At least five years of working experience as a manager
- Experience managing a team of sales representatives p referred but not required
- Experience in a sales/service/parts management environment ideally within the aerospace environment
- Direct sales experience
5
Skills For TPS Aftermarket Sales Manager Qatar & Kuwait Resume
- Progressive experience in the field of aftermarket sales in or outside of Moog Inc
- Proven ability to work in multi-cultural, multi-discipline teams
- Working with Simulation and Test end users to develop a service contract offering, and software seat license product offering
- Liaising with other internal departments such as Purchasing, Engineering, Production, Finance, as well as field sales personnel and suppliers, as necessary
- Working independently in the field calling on IRF’s driving business to the FAD’s
- Motivating team members and ensure the team works as a single unit,working towards a common objective
- Maintaining and improving relationships with clients
- Working externally with customers, and internally with Operations and Engineering on obsolescence issues and compatible replacements
6
Skills For Aftermarket Sales Operations Warranty Resume
- Analyzing quotation success rate regularly, and providing reports as necessary to management
- Achieving the annual revenue plan of the Standard Parts business (Fluid and Sealing parts)
- Identifying and managing appropriate resources to develop, package and price customer solutions
- Developing an Aftermarket Strategic Business Plan and annual aftermarket budgets supported by an Aftermarket Marketing Plan
- Providing technical services to customers relating to use, operation, and maintenance of equipment
- Preparing sales quotations and proposals for products, including price and delivery and follows up to ensure customer satisfaction
7
Skills For TPS Aftermarket Sales Manager UAE Resume
- Estimating and scheduling process
- Achieving profit and revenue targets in the Simulation and Test Aftermarket Sales Plan
- Working with Simulation and Test customers to develop product offerings
- Maintaining an accurate forecast of future aftermarket issues and opportunities
- Willing to travel at least 15% of the time
- Understanding of fleet management solutions available in the marketplace
- Providing quotations with price, lead time, and payment terms, for Aftermarket in an efficient and responsive manner
8
Skills For PDS Aftermarket Sales Manager Resume
- Following up quotations proactively to secure the business for the company
- Undertaking targeted market research to support business development strategies and opportunities
- Training FAD Sales personnel-Ride-a-Longs
- Working trade shows and other identified events as needed
- Understanding of key benefits of Aftermarket offerings to customers’ plant operations and ability to convey operational advantages
- Customer focused and capable responding to true customer demands, while managing and balancing the needs of all other disciplines within the business
- Assist Accounting department with establishing new accounts and processing all invoices and freight bills
9
Skills For Global Aftermarket Sales Manager Resume
- Knowledge and understanding of pleasure boating and fishing products
- Participates in developing, implementing and maintaining company policies, procedures and work instructions
- Working knowledge of lean manufacturing concepts and techniques
- Ensure accurate forecasting and reporting on the acquisition of orders from the early identification of opportunities through to the sales handover
- Practical understanding of accounting and finance terms, principles and how they are applied
- Responsible for creating and processing sales/purchase orders
- Strategize, plan and coordinate events with Marketing to drive aftermarket sales with the help of the existing Sales staff
10
Skills For Aftermarket Sales Associate Resume
- Develop pricing & rebate strategies for both Distributors and Manufacturing customers
- Works with Applications, Marketing and Finance departments to coordinate internal processes and activities in preparing larger aftermarket proposals
- Proactively execute all stages of sales cycle including cold call prospecting, quotations and lead follow up
- Focuses sales efforts by studying existing and potential volume of customers
- Provides historical records by maintaining records on area and customer sales using Salesforce
- Field evaluation by assisting customer with air flow testing and visual inspection of the equipment to advise on the recommended upgrades
- Serve as liaison for providing market, industry and trend data with customers, marketing and Sales staff, other Bosch representatives, etc
- Understand sales cycle from generating leads to contract signing
List of Typical Responsibilities For an Aftermarket Sales Resume
1
Responsibilities For Aftermarket Sales Manager Resume
- Work collaboratively with field and factory service team to anticipate customer’s technical product support needs and develop quotation/proposal to meet those needs
- Good communication, interpersonal, organizational and computer skills
- Prior experience selling directly to U.S. Military or Defense Aerospace OEM customers
- Communicate effectively with external customers and internal cross functional teams to bring complex issues to a swift resolution
- Verifiable history of proven sales and sales leadership effectiveness
- Good knowledge of key markets; dairy, brewery, beverage & food processing
- Drives regional events with the dealerships to educate and demonstrate value
2
Responsibilities For Aftermarket Sales Specialist Resume
- Provide excellent customer service and facilitate long-term relationships for repeatable/sustainable business
- Develops strong relationships with airline and MRO growth target accounts
- Practical experience in Sales of service work , spare parts, equipment not less 3 years
- Practical experience in Sales of service work , spare parts, equipment not less 3 years- practical experiance in direct sales
- Skilled in business system software (ideally Infor's Syteline) and Microsoft Office products
3
Responsibilities For Director, Aftermarket Sales Resume
- Trade Certificate or Technical Diploma or equivalent experience
- Previous sales/customer service experience desired
- Escalate missed lead times and provide excellent communication to resolve discrepancies
- Maintaining and develop long-term customer relationships in aftermarket support
- Proposing changes in equipment or use of materials resulting in cost reduction, or improvement in operations
4
Responsibilities For Director, Aftermarket Sales & Marketing Resume
- Responsible for identifying, building business cases (financial model), and executing on all existing and new Aftermarket channels and partnership programs
- Responsible for providing forecasting inputs and updates based on the collective voice of the customer for the specified territory
- Utilize and leverage through the existing sales channel to obtain penetration into truck dealerships and establish key ongoing relationships
- Participation in development of tracking and reporting for the aftermarket sales team
- Provide internal, OEM, Dealer, and Service Center sales training for service offerings
5
Responsibilities For TPS Aftermarket Sales Manager Qatar & Kuwait Resume
- Partner with Marketing to promote partnerships, strategize, and coordinate events at dealership level. Manage quarterly newsletters, etc
- Handles distribution of reports and other outgoing correspondence
- Review accounts receivables and vendor invoicing. Recommend payment terms and write-offs
- Drive value engineering and commercial outcomes
- Familiar with trade compliance, contracts and operations in a manufacturing environment
- Follow up on new leads and referrals resulting from outbound calls
- Knowledge of U.S. Government procurement and contracting processes and regulations
- Knowledge of problem solving tools (i.e. Six Sigma, 8D, Kaizen)
- Extensive Knowledge of Stimulation, CT Support, & Cementing Equipment with ability to learn and represent other NOV product lines
6
Responsibilities For Aftermarket Sales Operations Warranty Resume
- Proficiency in PC utilizing MS Word, MS Excel and MS PowerPoint
- Proficient with computers; familiarity in using MS Office software, spreadsheets, database, EMS and/or SAP
- Be responsible for matching paperwork with returned parts from customers and Tenneco’s Field Sales team
- Technical background and understanding of Sikorsky products and customer's operations
- Keen understanding of the Aftermarket WD Business
- Develop impactful long term relationships focused on delivering results
7
Responsibilities For TPS Aftermarket Sales Manager UAE Resume
- Send weekly reports to customers regarding parts status
- Establish contacts and maintain relationships with existing Howden clients to develop Howden aftermarket support
- Account Planning -
- Team player that can function independently
- Project image of professional business partner
- Engage with customers’ engineering teams to investigate product applications to gain insight of opportunities for incremental revenue through value-add, additional system content, and new product development opportunities. Assimilate the collective inputs and communicate them to the Product Management team
- Develop and implement sales strategy for key accounts – both locally and globally
- Work with cross functional global teams in product management, account management, customer support and strategic marketing to define and implement specific value propositions for customers based on value selling
8
Responsibilities For PDS Aftermarket Sales Manager Resume
- Leverage current portfolio of products and services that is aligned with the segment and business strategies to drive growth
- Perform insightful competitor analysis and tactical action plans to gain market share, or defend base business
- Develop detailed customer proposals/quotations
- An individual with a strong balance of curiosity, strategic thinking and creativity – leverage these strengths to comprehend our products & competencies and understand our customers’ applications & requirements – and assimilate these inputs to deliver viable growth opportunities
- Position requires approximately 40-50% travel to customer locations
- Provide deal team leadership for related sales through the formulation and execution of proposal strategies that capitalize on GE's competitive strengths to serve the customer's needs resulting in execution of definitive sales agreements
- Lead deal strategy development and reviews, ultimately obtaining appropriate approvals for pricing, delivery and other commercial terms for specific sales proposals up to a successful negotiation & deal closure
- Specify critical resource needs required to meet business objectives
- Manages the new opportunity pipeline in ensure a high quality portfolio of opportunities is available to Eaton Aerospace within the aftermarkets served by the OEM’s
9
Responsibilities For Global Aftermarket Sales Manager Resume
- Achieves annual order and sales targets for assigned customers
- Negotiate with all levels of management at customers and within Eaton
- Follow up aggressively on highly qualified inbound leads and calls
- Build relationships with prospects and develop a channel of repeat clients to grow new business
- Actively listen, ask for feedback from others and use feedback to improve and learn; treat all feedback with respect and consideration; ask for clarification and support as needed
- Talented communicator (written and verbal) with specific skill in quickly building rapport and initiating relationships to help in negotiating and closing sales
10
Responsibilities For Aftermarket Sales Associate Resume
- An individual who is focused on monthly/yearly goals and has a “whatever it takes” attitude towards exceeding those goals
- Executes to the business plan and sales strategy for the Aftermarket segment and ensures attainment of company sales goals and profitability using the Challenger Sales methodology
- Works directly with the Directors of Sales, Director of Account Management and Vice President of Sales in formulating best practices in upselling in aftermarkets and creating a repeatable and systematic process
- Responsible for the performance, development and execution of upselling into the Aftermarket segments
- Prepares action plans in collaboration with the Vice President of sales for individuals as well as by team for effective search of sales leads and prospects within the channel
- Initiates and coordinates development of action plans to penetrate customers and prospects that are currently utilizing PeopleNet and is held responsible for revenue growth
- Facilitate and provide direction to all partners in upselling the aftermarket by crafting with Marketing a strategic approach to bring tactics directly to the 3rd party sales channel driving education, retention and execution
- General understanding of transportation technology
- PowerPoint, Excel, Word, Netsuite, Customer Centric Selling
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