Analyst, Business Process Resume Sample
Fermin Abshire
21675 Grady Stravenue,
Detroit,
MI
+1 (555) 963 5756
Work Experience
Senior Analyst, Business Process
02/2018
-
PRESENT
Boston, MA
- Assists Region President with complex projects with significant financial, client, and internal business impact
- Role has access to high level decision making processes that assist in the management of Houston Wealth Management business
- Effectively communicate complex concepts and solutions to all levels of the organization and application support team. Participate in business process meetings to validate business requirements and solution designs, utilizing consensus -building skills to work through disagreements and develop feasible solutions
- Execute and track system test processes to ensure operational readiness before processes are deployed to users in a production environment
- Assist in performing user training for system installations or business processes, working closely with The Business Process Lead(s) and users
- Develop and document technical procedures for all assigned projects, under the guidance of senior application support team members
- Work closely with other members of the application support team to complete project assignments on time, on budget and meeting customer expectations
- Possesses strong familiarity with Rockwell Automation channel strategy and related Customer Care interactions
- Possesses strong process and business system knowledge and is viewed as a subject matter expert
Analyst, Business Process
04/2014
-
01/2018
Philadelphia, PA
- Fosters collaboration across the Customer Care organization, other RA functions, and Enterprise Excellence team, to drive appropriate and effective curriculum development
- Manages all training delivery support elements including course registration, logistics, scheduling, completion, knowledge check/validation, and tracking of training participants
- Focuses on driving continuous improvement and consistency globally. Responsible for global governance and related self-audit process
- Demonstrates appropriate verbal and non-verbal presentation methods and skills. Responds appropriately to learners’ needs. Utilizes effective questioning strategies and techniques
- Possesses excellent communication skills, a professional image, a positive constructive attitude, and a highly principled and ethical approach to communicating with Customer Care employees, other functions, regions, and channel partners
- Accountability for meeting commitments and deadlines
- Establishes and maintains smooth working relationships with key stakeholders and users
- Leverages internal and external feedback and observations to make business processes and interactions more efficient and effective
- Demonstrates courage amidst change and a positive approach to problem solving
IT Portfolio Analyst & Business Process
07/2011
-
01/2014
Phoenix, AZ
- Evaluate, deliver, and contribute to the design of strategic solutions that improve the systems, user experience, and overall customer satisfaction
- Define and communicate prioritization based on customer and stakeholder input, independent experience, logical conclusions, and knowledge of company objectives and values; serve as an escalation point to resolve stakeholders’ conflicts in priority
- Foster relationships with key cross-functional partners and internal/external stakeholders, and develop strong partnerships to obtain results on behalf of the department
- Prepare communications and lead meetings for dealer executive and business sponsor audiences on dealer expense recovery
- Research, develop, and implement sustainable and repeatable procedures
- Identify gaps and re-engineer process inefficiencies relative to current procedures
- Support cross-functional partners to problem solve and implement solutions
- Develop subject matter expertise for multi-faceted problems and deliver simplified solutions
- BS/BA in Supply Chain Management or related field
Education
University of Phoenix - Northern Nevada Campus
2006 - 2011
Bachelor's Degree in Business
Professional Skills
- Estabiished strong skills in communication and relationship building between business and technical teams as well as with customers and peers
- Self-motivated with excellent communication and interpersonal skills
- Advanced analytical and problem-solving skills, with attention to details
- Experience in initiating and leading substantial projects and managing project resources
- Practical experience designing and documenting business processes and sub-processes
- Adapt to quickly changing priorities in a continuously evolving and agile environment
- Wireless experience, within or supporting Care or Retail
How to write Analyst, Business Process Resume
Analyst, Business Process role is responsible for analytical, business, leadership, sql, visio, powerpoint, credit, retail, finance, training.
To write great resume for analyst, business process job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Analyst, Business Process Resume
The section contact information is important in your analyst, business process resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Analyst, Business Process Resume
The section work experience is an essential part of your analyst, business process resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous analyst, business process responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular analyst, business process position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Analyst, Business Process resume experience can include:
- Strong analytic skills in providing project status tracking and potential risk/ opportunities assessment along the project’s lifecycle
- Establish strong skills in communication and relationship building between business and technical teams as well as with customers and peers
- Multi-task, strong time management skills
- Effectively manage time, prioritize work, work independently, and multi-task with minimal direction
- Strong analytical skills with ability to multi-task
- Experience managing or working in supply chain management and customer experience projects
Education on an Analyst, Business Process Resume
Make sure to make education a priority on your analyst, business process resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your analyst, business process experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Analyst, Business Process Resume
When listing skills on your analyst, business process resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical analyst, business process skills:
- Strong SQL skills/Excel skills
- Strong interpersonal, communication and relationship skills
- Excellent time, and project management skills
- Strong analytical skills with the ability to think creatively and develop new solutions
- Strong computer skills (Microsoft Word, Excel, Project, Visio etc.)
- Working experience in process improvement, gap analysis, requirements gathering or other related experience
List of Typical Experience For an Analyst, Business Process Resume
1
Experience For Senior Analyst, Business Process Resume
- Exhibit the ability to be a team player with a positive attitude in order to effectively collaborate with peers and other cross-functional teams
- Work with EDI Information Technology (IT) team on new EDI/service program implementation, general troubleshooting and backlog prioritization
- B2B Experience and Knowledge - general and standards (ANSI X12, EDIFACT, EIAJ, RosettaNet)
- Align with all organizational goals and business priorities
- Relevant analytical experience in Logistics/Commercial/Ready Mix
- Progressive experience within Business Process Architecture/Business Process Management environment
2
Experience For Analyst, Business Process Improvement Resume
- Business experience in facilitative role
- Excellent with MS tools (Powerpoint, Excel, and MS Word)
- Solid communicator, both oral and written, in English
- Ensure Service Engagement processes support changing requirements of customers
- Experience successful use of analytic thinking, applying methods to determine root cause/solve problems. A demonstrated ability to interrogate data and communicate analysis findings to a technical and non-technical audience is essential
3
Experience For Associate Analyst, Business Process Resume
- Contribute to the development of Business Integration’s process improvement method and tools
- Analyzes client configuration requirements provided by internal team of requesters (Implementations Services Directors, Client Management, and Audit Operations), defines gaps and outstanding questions related to the client’s specific configuration needs
- Analyzes the current state of the client’s configuration and defines changes required to implement client requirements utilizing ICM Workbench and appropriate database tools to implement and validate configuration
- Implementing configuration changes to support client and business needs
- Functional Requirements derived from Business Processes, Business Rules, and Business Exceptions
- Supporting documentation for client configuration and development changes, to include queries used in analysis, screen shots of existing configuration and other documentation, as needed
4
Experience For Senior Analyst, Business Process Management Resume
- UI Requirements with Data fields, Validation Rules, Security Rules (Access Control, Authentication requirements)
- Document business processes, conduct analyses, study and identify opportunities for Continuous Improvement
- Support establishment of process performance measurements, scorecards and baseline
- Measure adherence of processes
- Experience / knowledge of Lean Six Sigma DMAIC methodology and tools including, FMEA, root cause analysis, process design and modeling, process measurement analysis, process optimization
5
Experience For IT Portfolio Analyst & Business Process Resume
- Lead resource planning, reporting and analysis to support project staffing needs, including communication with plants / supporting R&D sites, with consideration of division prioritization
- Ownership of project hierarchy and master data (project creation in Project Home tool, security for time charging on projects, close out of projects) and consolidated product launch cadence
- Support PPMS system entry, become subject matter expert on the tool, and work to improve usability; lead training sessions for PMs; serve as a member of the PPMS Review Board to provide feedback on functionality and share best practices with other division PMOs
- Financial modeling for R&D inch-up projects (requires coordination between R&D and marketing, and understanding assumptions around build up of project operating expenses, capital investments, ASPs, volumes, COGS, cannibalization, etc.)
- Review compliance of project contracts on cost and schedule; communicate early signals on emerging issues with PMO director to address updates to PIB
6
Experience For Lead Analyst, Business Process Development Resume
- Analytic mindset and comfortable with data analysis
- Manage the EPRA database
- Leverage established SME knowledge of the functional area to clearly explain and articulate verbally and through documentation multiple complex business processes. Has solid grasp of technical components and process flow. Regularly identifies and recommends high value enhancements to business process and system functionality
- Identify and articulate with good clarity risks within and outside area of expertise and their impact on D&P and other stakeholders across the enterprise. Ability to propose and recommend remediation solutions
- Lead/active contributor in executing implementation strategy, and has the ability to influence and lead discussion/decision with teams outside immediate organization peers, including leadership
- Combined experience and knowledge in overall supply chain operations
- Excellent verbal and written communication skills. A direct communicator who speaks with authority and conviction. Effectively communicates with senior leadership
7
Experience For Analyst, Business Process Solutions Resume
- Independently manages prioritization of project activities with some guidance provided on priority of projects and escalated issues
- Possess moderate to advanced knowledge to be considered a Subject Matter Expert in one or more functional areas within Device and Supply Chain
- Provide supply chain and subject matter expertise to customers, sales and the service program review board in order to recommend and implement EDI and service programs to meet customer expectations
- Project manage the implementation of EDI and service programs utilizing cross-functional teams- establish banks, logistic flows, customer codes, miscellaneous guts table entries, FMS and EDI settings and maintaining the project plan document
- Work with Service Program Operations Team to review service programs, make recommendations where service programs are not meeting customer and/or ON Semiconductor objectives and project manage service program closures or changes
- Coordinate with regional counterparts on Service Engagement and FMS for purpose of communication, information sharing, prioritization of FMS software changes, resource prioritization, and continuous improvement
- Overall FMS process maintenance which include general troubleshooting and documented procedures
- Interface with Service Program Operations, Logistics, Supply Management where required to support new service program processes and logistics partners
8
Experience For Assoc Analyst, Business Process Resume
- Interface with Logistics for customer bar code label and other non-standard logistics customer requirements
- Configuration management for FMS. Focal point for any configuration changes in these systems (signoff/approval authority) and maintain recommended settings reference documents for these systems
- Provide specific service program training or subject matter expertise as needed. Work with Customer Specialists and Service Program Analysts on new EDI and/or Service Program implementation
- Manage and/or participate in key projects as assigned
- Understand “as is” and future-state business processes, help analyze gaps, and provide recommended solutions which advance business capabilities
9
Experience For Senior Technical Analyst Business Process Optimisation Resume
- Understand and document process variability across brands/regions/units and recommend corresponding variable approaches to enable core, consistent future state processes
- Maintain an effective repository of process maps for assigned business domain
- Contribute as a Subject Matter Expert (SME) with strong knowledge in assigned business domain’ business processes; both current state and opportunities to improve
- Determine and document the impact of change to business processes. Assist business partners to define their “from/to” change impacts and develop adoption action plans
- Effectively collaborate and coordinate between IT, business and other functions to ensure shared conceptual and contextual levels of detail in the business process models
- Help advance capabilities/processes toward “best-in-class” by supporting cross business forums to exchange/transfer knowledge and drive consistent improvement opportunities
10
Experience For Analyst Business Process Resume
- Analytical-able to understand complex issues; determine root cause using symptoms and data review as clues; able to follow an issue from end-to-end
- Regularly report and update on progress, timelines, and challenges
- Identify and analyze business problems. Define the scope of activities required to address issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate
- Full cycle project management and/or execution responsibility, including documentation (project needs), analysis/research (needs and possible solutions), technology and business solution identification, implementation, and revision. Process mapping, business testing strategy, and test plan execution responsibilities
- Manage project documentation (implementation plan, issues log, process maps, etc.), and document process flows and gaps
List of Typical Skills For an Analyst, Business Process Resume
1
Skills For Senior Analyst, Business Process Resume
- Demonstrate technical problem solving, Design effective lifecycle templates
- Balance multiple projects and meet deadlines while exemplifying exceptional leadership and management skills
- Communicate effectively with all levels of the organization, both domestic and global, through multiple means of exchange including formal presentations
- Document current, and develop future, business process maps, using BPM methods/tools which effectively communicate processes and improvement opportunities
- Experience in process improvement, gap analysis, requirements gathering or other related experience
- Demonstrated ability to deliver effective presentations to audiences of various size
- Experience using MS Office (Excel, Word, PowerPoint) and Visio
2
Skills For Analyst, Business Process Improvement Resume
- Experience working with a project management team and business SME’s/executives to develop and implement viable solution
- Demonstrate analytical and logical thinking
- Moderate to extensive experience in interpreting data flow and system architecture diagrams
- Proven ability to facilitate requirements gathering and elicitation
- Moderate to extensive experience with requirements, testing, and delivery management
- Moderate to extensive ability building trust and strong cross-functional relationships across organizations to achieve common goals
- Proven ability to learn rapidly and adapt quickly to changing situations
- Maintain documentation of development methods and validation, as well as subsequent performance monitoring and alignment
3
Skills For Associate Analyst, Business Process Resume
- Strong knowledge of product development domain
- Validates/understands project charter i.e. project scope, objectives, deliverables/key milestones, assumptions, and acceptance criteria
- Applicable experience
- Related work experience in a Retail or customer service environment
- Strong knowledge of ERP systems preferably SAP ECC (Sales & Distribution), CRM tools such as Microsoft Dynamics
- Experience as a SME or Super User in a Customer Care (external customers) functional area or business
4
Skills For Senior Analyst, Business Process Management Resume
- Experience in customer support related field
- Strong business, operational and procedural knowledge
- SME or Domain Expert experience in Credits & Returns desired
- Leading scoping and delivery of Optimisation activities using process improvement tools and engineering knowledge
- Identifying and assessing improvement areas & future strategy within the processes we own
- Conducting project management for Optimisation activities, including stakeholder, risk and change management responsibilities
- Working knowledge of Microsoft Office Suite including Excel, PowerPoint, Word, Visio
- Working understanding of dependencies in an e-commerce environment
- Ensuring that the processes and solutions meet the global requirements of the business
5
Skills For IT Portfolio Analyst & Business Process Resume
- Incorporating industry practices into the tools, processes, and/or systems as appropriate Process Improvement
- Leading process design workshops/activities with relevant senior sponsors, end user and IT representatives
- Conducting pilots to refine any planned updates to tools, processes or systems
- Delivering deployment activities for any process and/or system changes
- Working knowledge of Continuous Improvement methodologies desired
- Understanding of order to cash business processes and ability to assess/define business requirements/rules
6
Skills For Lead Analyst, Business Process Development Resume
- Support the Project Manager in planning, executing, controlling and closing phases
- Works closely with the training team to develop end user training materials. Assist with end user training
- Capable of managing and developing direct reports
- Develop training materials on systems and business processes and execute training activities for internal and external customers
- Post-secondary education in Industrial Engineering or relevant Process Engineering education
- Conduct analyses required for aligning and measuring key metrics in support of objectives
- Develop and maintain reporting in support of T-Mobile For Business Verification activities including bad debt, fraud, activations, service levels
7
Skills For Analyst, Business Process Solutions Resume
- Knowledge of relevant business process standards, modeling, analysis and simulation tools
- Maintain poise and positivity in fast-paced rapidly changing environment
- Completes assigned project deliverables adhering to project documentation standards
- Assists in Data mapping, ETL activities, and change management activities
- Assists with the development and maintenance of user manuals, training materials, and other documents to enable successful implementation
- Works with team members to provide ongoing support to manage application SLAS, resolve problems and fulfill service requests
8
Skills For Assoc Analyst, Business Process Resume
- Acquires knowledge of emerging functionality/solutions and contributes to their successful implementation/use within the business groups where appropriate
- SBS, Corporate, and Operating company associates
- Advanced Excel, PowerPoint, Web tools, Virtual Learning knowledge
- Assess LOE, system impacts, and potential conflicts resulting from various projects
- Leads analysis and design of existing and new business processes that
- Open to new approaches to solving complex problems
- Leverage reporting to solve process gaps
- Assist with documenting process enhancement requests across business units
- Conduct work sampling and time and motion studies as well as other data collection activities to support projects as required
9
Skills For Senior Technical Analyst Business Process Optimisation Resume
- Own development of Key Metric Dashboards to support projects and business initiatives giving management board level colleagues visibility to issues
- Support month quality reviews with reporting and analysis
- Provides team consulting support on complex tasks
- Fluent with tools to document business processes, such as Industry Print, Visio, etc
- Defines, documents and implements business, technical, and functional requirements using specialized Business Process Management and Governance, Risk and Compliance processes and tools
- Ensures the integration points across teams (processes) are defined, communicated, and understood
- Become project's knowledge expert. Takes on responsibility for specific sub-processes and related solutions
- Participates in organizational process workshops involving liaising with users on process requirements and issues. Models, implements and optimizes business processes
10
Skills For Analyst Business Process Resume
- Applies analysis to identify trends and predict future issues to effectively implement a course of action
- Interacts with Business Process Owners to understand business needs. Partners with business users and acts as liaison between business and technical teams
- Serves as the super user and main contact for internal contacts/users by resolving both minor and moderately complex problems/issues; gathering requirements, providing technical direction and making use of best practices
- Working with SI analysts, coordinates development, testing, implementations, conversions, reports and enhancements. Assist in testing security authorizations and profiles. Manages and executes testing phases
- Works with the end user community to develop the functional design, realize/check the functional design, and test and document the functional design
- Understands the functionality of the modules in the designated area of responsibility and understand the integration points with other modules
- Sysco Business Technology team
List of Typical Responsibilities For an Analyst, Business Process Resume
1
Responsibilities For Senior Analyst, Business Process Resume
- Strong SQL/Excel skills
- One to two years of progressively responsible experience in the business analysis field or equivalent combination of education and experience is required
- Experience with Data Warehouse tools, Reporting tools and data analysis
- Demonstrated ability to delivery results
- Experience with wireless services and process improvement methodology
- Current or previous T-Mobile work experience
- Proven ability to successfully partner with cross functional process owners to implement business strategies and improvements
2
Responsibilities For Analyst, Business Process Improvement Resume
- Business Systems Analyst experience
- Validate data accuracy
- Assess research and analyze/document sponsor/stakeholder needs
- Identify issues and escalate/manage resolution as required
- Coordinate and provide process implementation support
- Support the EBPM team by participating in various process improvement workshops, supporting data analysis requirements for the workshops, and creating summary reports on data analysis findings
- Extract data from various systems (Teradata, IPFR, Microstrategy etc.)
- Create tools to assist business initiatives
- Communicate complex quantitative analysis in a clear, precise, and actionable manner across the organization to peers and Senior Leadership
3
Responsibilities For Associate Analyst, Business Process Resume
- Create summary reports in PowerPoint with visual management and depiction of data
- Support project teams in execution and delivery of Enterprise Business Process initiatives
- Support and monitor process improvement pilot projects
- Create and publish dashboards and scorecards related to team KPIs, and TfB Retail activations
- Work with all necessary stakeholders to develop a remediation and data cleanup plan and help to drive to conclusion. Work with IT and business stakeholders for break fix and clean up
4
Responsibilities For Senior Analyst, Business Process Management Resume
- Project Management-able to lead groups of people from various departments; able to plan and organize; good follow up; ability to facilitate meetings
- In the below requirements
- Assists in planning and monitoring the activities that are necessary to complete a Business Analysis effort by identifying the stakeholders, selection of business analysis techniques, process to be used to manage requirements, and how to assess the progress of work
- Helps to identify and understand the business need, refines and clarifies the definition of that need, and helps to develop a solution scope that can feasibly be implemented by the business. Contributes to the development of the business case
- Sales support for client facing relationship teams example compiling client presentations & customized client materials as directed by Bankers, Trust Advisors, PM’s
5
Responsibilities For IT Portfolio Analyst & Business Process Resume
- Apply knowledge of data analysis elements and workflow to client's business and describe how data analysis relates to other related industry functions as well as its impact on clients’ objectives
- Project or program management
- Proficient in Microsoft Office (Word, Excel and PowerPoint) and Visio
- Proficient in MS Office - specifically Excel, Word, Power Point, Visio, SharePoint
- Project or program managementMinimum Required
6
Responsibilities For Lead Analyst, Business Process Development Resume
- Three 3+ years of experience. Experience in most facets of project lifecycle; proficient comprehension of project management methodologies; genuine commitment to project environment and discipline
- Embraces a customer service mindset
- Embraces a leadership mindset
- Knowledge is required in one or more of the following process streams: Record to Report, Quote to Cash, Procure to Pay, Materials to Inventory, Supply Chain Management, Hire to Retire, CRM, Grain and Ethanol or Rail Car Management Systems
- Assist the application support team to collect, understand, analyze and document business processes, create functional specifications, and translate requirements into feasible technical specifications utilized by application development teams, identifying business and technology gaps throughout the process
- Provide in-depth knowledge of the assigned functional area (SME)
7
Responsibilities For Analyst, Business Process Solutions Resume
- Deliver and receive feedback in a constructive manner
- Business Integration team
- Support risk analysis
- English level
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