Analyst, Change Management Resume Sample
Wilma McCullough
77977 Nolan Spur,
Los Angeles,
CA
+1 (555) 204 0610
Work Experience
Organizational Change Management Senior Analyst
10/2017
-
PRESENT
Dallas, TX
- Partners with clients and key business partners in the development or validation of strategic goals and/or business benefits, and works with leaders to understand the impact to people, process, technology, and organizational structures
- Leads the creation of change communication plans and the setting of project-level communication messaging and drives the execution of change communication and stakeholder engagement activities. Leads the impact assessment/analysis of intended changes to a division or business unit's operating model and provides input into people, process, and organizational alignment plans as necessary
- Facilitates change readiness assessments with project teams, key stakeholders, and impacted employees using Fannie Mae's corporate methodology and tools
- Creates project plans, managing and participating in the execution of specific activities and deliverables to support organizational change management
- Manages key stakeholders on related workstreams, delegating responsibilities and controlling the quality of deliverables
- Escalates OCM related risks and issues to the appropriate resources within the business unit, program, or project team
- Supports the training and education activities intended to align required skills and competencies to the target state operating model, supporting training needs assessments and the development of training plans and training materials as necessary
- Works with the Change Process owner for the overall implementation, performance and continuous improvement of the firmwide Change Management Process, interfacing with GTI and Line of Business process, operations, performance, and business individuals and analysts
- Works directly with the process owner and change operations managers to ensure the process complies with regulatory requirements, CSA’s, and privacy regulations
Organizational Change Management Analyst
01/2013
-
08/2017
Phoenix, AZ
- Continuously analyzes tools, processes, and reporting to ensure they meet the needs of GSO, the GTI towers, and our client LOB's
- Performs Continuous Service Improvement against the Process and recommends firmwide improvements designed to introduce efficiencies within the process while supporting reduced risk and increased execution
- Experience in software change management
- Experience in IT (Windows Client & Server, basic Linux)
- Familiarity with fundamental know-how about networking, distributed computing, packaging and testing
- Work with Business Managers, Business Control Officer, CIB Technology & Operations and Front Office teams to provide Change Management and Control
- Assist with technology stakeholders to ensure the highest level of service from all disciplines on behalf of the supported line of business
Enterprise Change Management Analyst
01/2009
-
12/2012
Dallas, TX
- Consult with cross-functional team members on deployment plan and approach
- Promote teaming between Deployment and other functional team members working on projects
- Help develop and execute the roadmap for UA’s change management process. Systems currently include SAP Solution Manager, Service Now, and Planview
- Review IT change requests for accuracy based on defined and documented procedures and reject for cause or provide final approval as appropriate. Answer technical end user inquiries related to Change Management tools and process. At a Global level troubleshoot change control issues
- Participate in process improvement activities, i.e. discussions, assessments, brainstorming, improvement recommendations. Analyze, develop and document ServiceNow development stories in Jira. Perform UAT and post implementation testing for Change process and tool improvements
- Develop and maintain end user technical documentation for the Change Management process. Produce and distribute manual or ad hoc Change Management reports as required
- Perform additional Service Now administrative functions, i.e analyze business case for and create task, normal change and standard change templates
- Conduct operational Global Change Management meetings as required
- Defining "current state" utilizing organizational and stakeholder assessments
Education
California State University, Fullerton
2005 - 2009
Bachelor's Degree
Professional Skills
- Documented successful presentation skills that demonstrate clear, concise articulation of proposed plans & actions
- Proven leader, with experience and appreciation of the production environment in financial services
- Experience in analyzing and documenting business processes and translating to user-friendly training and communications material
- Experience supporting organizational change management efforts for IT and/or Finance projects
- Experience working in multi-national environments
- Experience with Microsoft Office Suite, including SharePoint and PowerPoint
- Strong technical aptitude characterized by the ability to understand technical concepts and translate them to a variety of audiences
How to write Analyst, Change Management Resume
Analyst, Change Management role is responsible for training, digital, design, powerpoint, reporting, finance, integration, consulting, education, research.
To write great resume for analyst, change management job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Analyst, Change Management Resume
The section contact information is important in your analyst, change management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Analyst, Change Management Resume
The section work experience is an essential part of your analyst, change management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous analyst, change management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular analyst, change management position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Analyst, Change Management resume experience can include:
- Experience developing communication and training using a variety of media and based on leading practices
- Experience independently conceptualizing, designing, developing, and executing strategic communications materials with limited supervision
- Experience with designing, implementing, and evaluating change management strategies for large IT modernization efforts
- Experience creating and editing analytical reports
- Experience supporting the implementation of a cultural change, with change in mindsets and behaviours
- Project scheduling experience
Education on an Analyst, Change Management Resume
Make sure to make education a priority on your analyst, change management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your analyst, change management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Analyst, Change Management Resume
When listing skills on your analyst, change management resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical analyst, change management skills:
- Excellent core consulting skills, particularly skills in interviewing, writing, presenting, and communicating orally
- Strong project management skills, including developing project plans, and executing to tight deadlines
- Understanding and proven experience working with data to build buy-in for change (analytics-driven change management)
- Creativity and creative development skills (including familiarity with tools such as Captivate, Photoshop, video tools)
- Strong experience in working across boundaries in multiple cross-functional areas
- Exceptional communication/active listening skills – both written and verbal
List of Typical Experience For an Analyst, Change Management Resume
1
Experience For Organizational Change Management Analyst Resume
- Advanced proficiency in PowerPoint and superior presentation/communication skills
- Organizational change management experience in a professional services or multinational corporation environment in a highly matrixed, complex structure
- Demonstrated ability to collaborate with managers and senior leaders
- IT organizational change management experience
- Advanced level experience with MS Suite, Tableau, MS Project
- Critical Thinking and Problem Solving: Ability to critically analyze proposed changes and ask questions
- Collaborate across work programs to ensure information sharing and integration of related activities
2
Experience For Organizational Change Management Senior Analyst Resume
- Help craft comprehensive organizational transition plans customized to the initiative, impacted stakeholders, and desired outcomes
- Deliver complex qualitative and quantitative data analysis
- Contribute to strategic communication strategies and development
- Assesses impact or requested production changes on business operations and develops and administers a project-specific change management strategy to minimize that impact
- Convenes and chairs Change Advisory Board (CAB) meetings; tables all Request for Changes (RFC), issues and agenda and circulates all requests to changes to CAB members in advance or meetings
- Updates the ITSM change management system with all progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality
- Working knowledge and experience using MS word, Excel, PowerPoint, Access
- Experience using ServiceNow Change Management
- Develop and maintain Change Management Charters, Terms of Reference and change management processes
3
Experience For IT Change Management Analyst Resume
- Develop and prepare monthly change summary and metrics reports
- Execute a change management strategy and framework used by the IT organization to assess and govern changes introduced by IT initiatives, including new/modified IT services, or capabilities that impact the IT landscape. This framework includes
- Supports Change Manager for all change management activities
- Performs Change Administration activities
- Supports Change Management process awareness and compliance
- Change, communications and/or training consulting experience or relative SaaS experience, preferably supporting business process outsourcing and/or enterprise technology initiatives
4
Experience For AEE BA Change Management Senior Analyst Resume
- A basic understanding of HR processes; An understanding of impact analysis, stakeholder identification and analysis, change readiness assessment, stakeholder engagement, change measurement and strategic communications, training
- The ability to communicate complex role, process, policy, procedural changes clearly and succinctly
- Excellent project management and written/verbal communication skills; Knowledge of how adults learn as well as supporting training delivery methods/instructional design techniques would be helpful
- Understand the value of IT solutions within the context of Deloitte’s business environment
- Functional Knowledge: Working knowledge of key areas of IT (servers, storage, database, network, security) to complete the job at a high level of accomplishment
- Business Acumen: Working knowledge of business policies, practices, trends, technology key systems and information that support operations
- Teamwork and Collaboration: Ability to work collaboratively with cross functional stakeholders
5
Experience For Enterprise Change Management Analyst Resume
- Exposure to metrics-based change adoption and change measurement
- Guide and direct a team
- Interact and communicate with senior leadership
- All MS desktop applications, MS Project, and Tableau
- Interact with client personnel at employee, management and leadership levels
- Communicate complex technical subjects to non-technical audiences
6
Experience For Digital & Emerging Payments Change Management Analyst Resume
- Five or more years’ experience consulting to federal government clients and developing communication materials including for internal and external stakeholders
- Work with senior-level clients
- Creative, innovative and flexible to change approaches based on business needs
- Experience in implementing organizational change management for a technology, process or organization-based transformation (for example, ERP implementation)
- Mastery of change management methodologies and industries best practices
7
Experience For Gti-gso-change Management Analyst Resume
- Conduct pulse check; analyze and report onfindings
- Finalize and distribute Phase 1 DecisionEndorser communication
- Finalize Phase 2 stakeholder engagement strategyand communications plan
- Knowledge of IT systems and desktop software used in day to day work functions
- ITIL Process certified, LEAN certified or knowledge of LEAN
- Fluent in one or more languages in addition to English i.e Spanish, Portuguese, Chinese, French, Japanese
List of Typical Skills For an Analyst, Change Management Resume
1
Skills For Organizational Change Management Analyst Resume
- Strong writing skills in multiple formats, including print and digital media, and/or technical documentation experience
- Experience with supporting VA change management activities
- Communications and marketing experience
- Experience with Microsoft Office Suite, including Visio and PowerPoint
- Experience creating graphics based on complex technical subjects
- Experience performing independent research based on study objectives
- Experience working with Senior Executives and other senior management
2
Skills For Organizational Change Management Senior Analyst Resume
- Proven ability to work in matrixed reporting environment
- Progressive IT, Engineering, Communication, or related experience
- Proven ability to handle multiple projects simultaneously with multiple audiences and against a deadline
- OCM experience for large system implementations (Costpoint, Deltek)
- Developing and delivering training using the ADDIE methodology to prepare Client for future software releases
- Building workforce models using industrial engineering techniques
- Understanding of Organizational Change Management processes and methodologies
3
Skills For IT Change Management Analyst Resume
- Interesting, stable work in an international modern organization,
- Respecting values such as Integrity, Team Work and Accountability
- Authoring reference guides, communications, and website content to communicate with impacted users
- Consulting background in Organizational Change Management
- Working familiarity with various models such as: ADKAR, Lewin, Kotter's 8-Step Model of Change
- Change Management: Analyzing, improving and advocating change throughout the IT organization
- Provide recommendations to clients on issues developed during the data gathering process
- Co-ordinate and assist in preparing and facilitating change management workshops, presentations and meetings
- Strategic Thinking: Ability to assist in creating competitive and breakthrough strategies and plans for the business
4
Skills For AEE BA Change Management Senior Analyst Resume
- Co-ordinate and assist in preparing and facilitating change management workshops , presentations and meetings
- Support the building of networks of change champions and agents with the Client
- Support the OCM Lead with advising clients on best practices and market trends in OCM activities
- Meet or exceed targeted billing hours
- Develop work breakdown structures (WBS) using interviews, direct observations, and research
- Gather workload data through a variety of direct and indirect methods including time and motion studies
5
Skills For Enterprise Change Management Analyst Resume
- Analyze existing models and provide feedback to enhance model capability and usability
- Assist in preparing Change Management plans
- Assist in conducting impact and readiness assessments among stakeholder groups
- Assist in preparing analysis documentation to present to stakeholder groups
- IR Core Values: Ability to confidently portray the vision and decision making based on best interest of business
- Expertise in delivering both program and project level change management in all core areas of the change lifecycle
- Prepare for Change Review Board meetings to review all Digital and Emerging Payments changes. Sending post meeting results by publishing go/no go status of all upcoming D&EP change records
- Monitor and evaluate effectiveness of change tactics
- Attend and participate in GTI Air Traffic Control planning calls
6
Skills For Digital & Emerging Payments Change Management Analyst Resume
- Develop documentation of end to end flow and inventory of infrastructure configuration items for which outages impact D&EP
- Work with Global Technology Infrastructure (GTI), Application Development and Production Management teams to identify impacts to D&EP business from upcoming GTI ITSMs
- Multinational environment with high standard of work
- Friendly atmosphere in Delphi’s Culture of Excellence
- Social benefits, such as private health care and multisport card
- Meeting with users to understand their current processes and developing customer experience maps to facilitate the agreement of future state between stakeholders and developers
- Make sure OCM activities are aligned with overall project timelines and key milestones, and are integrated with other work streams as required
- Develop adoption, communications, and stakeholder plans and associated marketing/multimedia collateral (e.g., videos, webpages, newsletter content, user stories, posters, flyers, brochures etc.)
- Monitor progress and execution of OCM plans
7
Skills For Gti-gso-change Management Analyst Resume
- Conduct change impact and readiness assessments
- Support tools to receive feedback and ideas (currently IdeaScale crowd sourcing tool) and data feeds from legacy and new systems to develop metrics and help the client understand trends in adoption and opportunities for focus and improvement
- Be responsible for developing high quality, on schedule deliverables, in direct support of the client and Grant Thornton team and support ad hoc requests and communicate impact to planned deliverables and schedule
- Acclimatize quickly with Client business challenges and technologies to understand the environment for change and act as a trusted advisor to client stakeholders while leading change initiatives
- Responsible for developing high quality, on schedule deliverables, in direct support of the client and Grant Thornton team and support ad hoc requests and communicate impact to planned deliverables and schedule
- Support adoption, communications, and stakeholder plans and associated marketing/multimedia collateral (e.g., videos, webpages, newsletter content, user stories, posters, flyers, brochures etc.)
- Experience with committee management and process improvement (optional)
- Knowledge and experience of Agile methodologies used in management and process improvement (optional)
- Understanding of basic change management concepts, such as organizational assessment, stakeholder management, leadership and management support
8
Skills For Analyst Change Management Resume
- Knowledge of communication theory and essential elements, including analysis, planning, execution and assessment (Optional)
- Support change impact and readiness assessments
- Deliver distinctive client service to our federal clients
- Provides day to day Program deployment change management support to OCM change management
- Collect, document and analyze impact and readiness information
- Provide recommendations based on analysis to impact successful adoption and identify people risks
- Supports the OCM CoE’s key Change Capability builds
- Assists with the development of the change management methodology by reviewing, analyzing and implementing tools that can be applied to various types of change with different degrees of complexity
9
Skills For IT Infrastructure Change Management Analyst Resume
- Organizational Change Management skills, principles, methodologies, tools, experience
- Strong communications experience in all forms (written, oral)
- Microsoft Excel, and PowerPoint skills
- Five or more years’ experience with communications practices within a team environment, including public affairs, media relations or public diplomacy
- Actively builds and maintains a strong network of relationships
- Operational, Business or Industry work experience
- Strong customer service focus. Provide 24X7 on call support for emergency change issues to achieve customer’s SLA’s
10
Skills For BCM Analyst / Change Management Resume
- Decision making abilities such as provide insight on issues of more than one dimension
- In a consulting role performed organizational and stakeholder interviews & assessments
- Interfaces with Field, GNOC, Engineering, PQMs and MSIP teams
- Develop functional or technical knowledge in at least one target industry
- Develop functional or technical knowledge in at least one solution area
- Knowledge of Microsoft Office Suite and other generally accepted software for the business
- PC literacy with applied knowledge
- Qualitative and quantitative data analysis
- Robust knowledge of MS Office applications required; especially SharePoint, Word, PowerPoint, Publisher, Outlook, Visio
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