Analytics Program Manager Resume Sample
Bernadine Lockman
938 Skiles Orchard,
Dallas,
TX
+1 (555) 441 4554
Work Experience
Analytics Program Manager
01/2016
-
PRESENT
San Francisco, CA
- Become the department’s expert regarding spend analysis, and external research techniques
- Provide oversight for multiple, simultaneous projects to achieve business goals
- Interface between team and governance groups to communicate executive-level program and project information for planning, budgeting, metrics, and process improvement
- Direct team on the application of appropriate project methodologies (e.g., waterfall, agile) to different project scenarios based on objectives, delivery timeframes, and project team composition
- Coach, mentor, and manage a team of project managers on methodologies and techniques used in project management, focusing on data and analytics projects
- Collaborate with the Project Administration Office and other groups within ISD to continuously improve the tools and methodologies used in ISD program and project management
- Track, report, recommend, and implement recommendations needed to improve upon project metrics within the Data & Analytics group
Data Analytics Program Manager
03/2009
-
08/2015
Boston, MA
- Coordinate across related projects to develop and distribute program status communications to include milestones, deliverables, budget, risks, and issues
- Establish and maintain strong partnerships with operational leaders and ISD leaders for ongoing communication and collaboration
- Align work with enterprise data governance efforts, including reporting policies & procedures, for effective organizational use of analytic platforms and self-serve business intelligence tools
- Design and operate the data governance process across Magento
- Curate the Magento executive data catalog through cross-functional processes
- Work with analysts and the analytics team to find opportunities to improve the analytics process at Magento
- Facilitate training and enablement of Magento analysts on various analytics tools and systems
Employee Experience Analytics & Program Manager
07/2006
-
02/2009
Phoenix, AZ
- Co-manage the process to calibrate the team’s various financial models, as needed
- Become intimately acquainted with AOL’s first party data assets across a variety of databases and be able to apply available data to advertiser and partner needs
- Be a thought leader for data-informed initiatives and guide the team’s direction overall
- Fiercely detail oriented and accurate
- Assist in managing Mattersight’s performance and partnership with Consumer Services
- Is the team’s point of contact with Finance
- Implements ProQuest’s voice of the customer program to create actionable insights from customer feedback such as Net Promoter Score
Education
Franciscan University of Steubenville
2000 - 2005
Bachelor's Degree in Computer Science
Professional Skills
- Strong project management skills with excellent attention to details
- Experience with data analysis, critical thinking and problem-solving skills
- Excellent communication and presentation skills (written and verbal) to all levels of an organization
- Strong facilitation skills (operational, progress and status meetings)
- Strong facilitation, presentation and listening skills
- Excellent communication – oral, written, presentation and interpersonal skills
- Strong technical and analytical skillset
How to write Analytics Program Manager Resume
Analytics Program Manager role is responsible for analytical, presentation, training, languages, organization, design, finance, integration, database, auditing.
To write great resume for analytics program manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Analytics Program Manager Resume
The section contact information is important in your analytics program manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Analytics Program Manager Resume
The section work experience is an essential part of your analytics program manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous analytics program manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular analytics program manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Analytics Program Manager resume experience can include:
- Develops metrics and reporting strategies that help stakeholders across our organization understand how well we’re doing in the eyes of our customers, how these perceptions track to key business measures, and how we’re progressing over time
- Excellent written and verbal communication skills with the ability to articulate statistical and analytical concepts to non-tech stakeholders
- Experience as a project manager or program manager with an experience establishing programs, supporting teams, and developing relationships
- Good exposure in driving data architecture, data governance, data quality improvement initiative involving teams sitting across geos
- Experience with leading, driving system implementations efforts in a financial technology environment
- Strong analytical background (Modeling, data mining)
Education on an Analytics Program Manager Resume
Make sure to make education a priority on your analytics program manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your analytics program manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Analytics Program Manager Resume
When listing skills on your analytics program manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical analytics program manager skills:
- Tangible experience leading a diverse, highly qualified workforce across a wide range of disciplines, skills, experience levels and educational backgrounds
- Program management experience or related experience managing or mentoring other project managers
- Demonstrated ability to develop credibility and strong working relationships with product and technical colleagues
- Demonstrated experience delivering global business and technology projects or programs
- Establish and support ongoing programs for product analytics teams including things like learning opportunities, skill building and team building
- Experience in eliciting business requirements, business processes and developing and documenting business cases
List of Typical Experience For an Analytics Program Manager Resume
1
Experience For Data Analytics Program Manager Resume
- Identify technical skills and resources required to successfully execute the program and lead the acquisition of talent in line with the program plan
- Prior experience working in ecommerce/retail/services/financial services business is required
- Experience working with a general awareness of Business Partner models and pricing
- Support the management team with effective team communication, proactive problem solving and information distribution
- Demonstrated ability to work in a fast moving and uncertain environment
- Experience with large database management
2
Experience For Data & Analytics Program Manager Resume
- Experience developing and managing financial, clinical and market healthcare applications, tools, processes, and resources
- Demonstrated ability to deliver results and continuous improvement
- IT project management experience
- Experience as a business analyst, systems analyst, interface/integration developer, or report analyst/developer
- Proven record of IP (patent) generation
- Total Combined Experience in IM and analytics: 7+ years
- Strong background in Information Management, Big Data, and Analytics
3
Experience For Employee Experience Analytics & Program Manager Resume
- Build, manage, motivate and engage talented, high potential subordinates of varied level of experiences and expertise
- Providing customer analytics and reporting using various quantitative measures
- Lead the team in identifying and applying innovative solutions to client business challenges
- Develop dashboards and other tools as required to provide visibility into the volume business and tracking of various initiatives
- Conduct pricing and business analysis as required
- Self-starting, self-motivated, focused, and self-sufficient
- Manages related projects as a program, providing oversight and initial escalation point for project managers and stakeholders
4
Experience For Program Manager, Analytics Resume
- Data processing workflows (Luigi, Apache Airflow
- Support the Volume Program Office team in the execution of the volume sales strategy
- Ensure that the operating cadence is followed by the key stakeholders on a weekly, monthly and quarterly basis. Develop new processes and ensure that existing processes are followed per the program cadence
- Monitor and track key operating metrics on the performance of the volume business
- Analyze customer, distribution and partner data to generate insights for the improvement and execution of the volume business
5
Experience For Program Manager Marketing Analytics Resume
- Collaborate with other Cisco cross-functional organizations including sales operations, marketing, architecture, sales teams, partner or and distribution teams to execute the volume programs
- Develop presentation and analysis for business reviews with key stakeholders on Volume Business Performance
- Monitor program spend against budget, calculate ROI of program against goal, ensure that financial forecasts are accurate
- Work with IT and other teams on continuous improvement of business processes and operations related to the volume programs, including automation of existing processes
- Experience in information technology or project management
- Anticipates and recommends technical solutions to business problems. Accountable for effectiveness of solutions relative to business requirements
- Communicate program progress by producing reports to provide timely and accurate status and decision support information to Program Team, Division, Cross Division and Executive management
- Make recommendations based on current program status to resolve issues
- Provide executive leadership to the program which is comprised of Noblis staff and a diverse team of partner subject matter experts
6
Experience For Voice Analytics Program Manager Resume
- Develop the program’s strategic and business plan and manage the successful execution of the plan
- Lead the identification of business opportunities and manage the pursuit of the opportunities through closure
- Manage the integration of team resources to ensure best fit for program success
- Oversee and ensure the quality, timeliness, and value of client deliverables across the program
- Develop the program budget and manage costs within the overall program execution
- Build and maintain client relationships at the executive and management levels
7
Experience For Market Analytics Program Manager Resume
- Communicate program progress and status to both client and Noblis management
- Provide sound financial stewardship of client resources and company allocated resources with fiscal discipline, efficiency and cost savings
- Work with the Noblis centers of excellence to identify, develop and transfer technology/knowledge to the program for future business growth, client impact, and unique Noblis differentiators
- Extract findings from data sets to identify opportunities for efficiency or improvement
- Track key project milestones and adjust project plans to meet the needs of the project
- Manage vendor relationship from initial engagement through the project lifecycle
- Create documentation, presentations, spreadsheets and other material to convey research findings
- Expert on Microsoft Excel
- Basic knowledge of Python, R, VBA, SQL
8
Experience For Program Manager, Data & Analytics Resume
- Familiar with output from data platforms like Terradata, Hadoop, Spark
- Collaborate with Marketing, Sales, and Business Units to understand their business objectives and challenges and work with analysts to develop analytics-based approaches to address those objectives
- Deploy analytical solutions to solve business problems. Standardize, integrate, develop and implement analytics solutions to inform outcomes, business transformation, and enable the company to use technologies and analytics as a competitive tool
- Demonstrated ability to find innovative ways to resolve problems
- Promote analytics programs and conduct trainings to increase adoption and commitment from sales team globally
- Manage risks and issues and take corrective measurements. Coordinate the projects and their interdependencies; Manage and utilize resources across projects
9
Experience For Bank Global Ethics Data Analytics Program Manager Resume
- Monitor and report the results of programs. Determine the areas that need improvements and build roadmap to address them
- Manage the main program documentations such as the program initiation document
- Program or technical product management in software development
- Strong technical proficiency with either past programming, software engineer, big data, infrastructure, data governance and integrity, or analytics experience needed
- Experience in Project Management and AGILE software development
- Expert in both waterfall and agile project management methodologies
10
Experience For Program Manager Data Analytics & Advanced Processing Resume
- Facilitate the development of program vision, strategy, and responsible for the delivery of the Execution Focus Items
- Facilitate a shared understanding of the problem to analyze business needs, identify opportunities for predictive analytics and partner with the Data science team to deliver the solution
- Build partnerships across organization and with global IT function to manage technology that can become a driver of business value
- Manage and drive multiple projects, facilitate teams to solve technical challenges, balance the work of technical teams and managed services
- Manage task forces by providing flexible processes that help keep communication on track and ensure people have information, tools, and resources they need to succeed
- Proactively raise and resolve issues around our initiatives before they are a problem
- Establish communication structure to report out updates, progress and status with task forces or leads on the team so everyone understands role and expectations
- Track and move initiatives forward that have multiple stakeholders and many moving parts
List of Typical Skills For an Analytics Program Manager Resume
1
Skills For Data Analytics Program Manager Resume
- Master's or PhD in STEM field with 10 years of experience in the field of Multi-INT analytics, machine learning, and/or advanced processing
- Master's or PhD in STEM field with 5 years experience in the field of Multi-INT analytics, machine learning, and/or advanced processing
- Direct experience with marketing analytics, customer analytics or database marketing
- Demonstrated persistence in driving progress on department initiatives and consistently seeking to broaden the scope of the role
- Experience working with S&T customers (DARPA, IARPA, AFRL, ONR, etc.)
- Proven ability to establish and build healthy working relations and partnerships with clients, vendors, and peers
- Experience with office productivity tools including Word, Excel, Powerpoint, Visio, Sharepoint
2
Skills For Data & Analytics Program Manager Resume
- Experience working in the healthcare industry is highly desirable
- Experience working in healthcare operations, either clinical or revenue cycle
- Experience with data analytics and reporting tools (Spotfire, Power BI)
- Maintains flexibility and professionalism while managing competing priorities
- Master's or PhD in STEM field with 10 years experience in the field of Multi-INT analytics, machine learning, and/or advanced processing
- Healthcare Industry experience managing Application Development projects
- Previous experience with Project Management in a large organization dealing with diverse groups within that organization
- Extensive experience with core PM tools including Microsoft Project, SharePoint, Microsoft Office, and Clarity PPM
3
Skills For Employee Experience Analytics & Program Manager Resume
- Overall experience
- Experience with at least one of these domain areas: Space ISR, Land C4ISR, Integrated Intelligence Community
- Experience with internal Northrop Grumman Business Acquisition Process (BAP)
- Hadoop experience (Sqoop, Pig, Hive, Spark, etc.)
- Coordinates with ISD Finance on appropriate classification of work, vendor contracts and invoices, budget tracking, and capital program reporting
4
Skills For Program Manager, Analytics Resume
- Develop and present a myriad of complex customer facing reports to determine cost drivers for Bundled Payments
- Expert level knowledge of the reporting available from Mattersight’s portals
- Agile or scrum training or certification
- Knowledge of Epic reporting tools (RWB/Radar, Extract Editor, Crystal) and report specification design documents
- Constantly searches for and implements new ways of doing business better
- Understand the end-to-end processes required to deliver on the portfolio, pricing, promotions, communications and channel execution for the volume business
5
Skills For Program Manager Marketing Analytics Resume
- Typically work on 3-5 training projects at a time
- Analyze extremely large volumes of claims data to drive actionable results
- Provide value based subject matter expertise in support of development of payment innovation initiatives for all lines of business
- Create and support adhoc Value-Based Analytics
- Best Employer: We have been a Washington Post “Top Workplace”for 4 consecutive years including the last three among the top 10. We’ve also been recognized by Glassdoor “Best Medium-Sized Company to Work For” for 2 years, and many awards in previous years
- Creates, consolidates, and maintains project methodology tools and templates for the project management team. Adds content specific to Data & Analytics as needed to assist in scope, risk, and issue management
- Conducts regular training and knowledge-sharing sessions with project managers and other team members related to project work
- Assists project managers in orienting team members to project tools and templates
6
Skills For Voice Analytics Program Manager Resume
- Keeps current with business and strategic goals
- Understands other University service providers
- Stays apprised of team's roles, processes, tools, and architecture to better understand how the team works together to meet users' needs
- Attends webinars, reads case studies and white papers, and participates in other free or low-cost opportunities to further refine skills and stay apprised on healthcare, data & analytics, project management, and program management topics
- Communicates and educates at the user's level, in the context of the user's business environment
- Builds and maintains internal departmental relationships
7
Skills For Market Analytics Program Manager Resume
- Coaches and maintains a positive influence on project team members for accountability and action at all times
- Meets established deadlines and motivates project team members to do the same
- Current Secret clearance with ability and willingness to obtain Top Secret and SCI clearances
- Active SCI clearance with current polygraph
- Proven record of sustained business growth and client diversification underpinned with substantive and broad client relationships. Tangible successes in delivering analytics to solve mission critical problems
- Recognized expert in data analytics and/or business process re-engineering initiatives
8
Skills For Program Manager, Data & Analytics Resume
- Results driven leader with tangible record of successes in business growth, mission execution, technology innovation and workforce management
- Substantive and successful experience leading new business development initiatives from concept exploration, capture management, proposal development, and post award transition
- Strong initiative and independence, needing limited oversight and direction during critical decision points or issues in the project/program
- Demonstrated senior level applied expertise in agile frameworks including, Kanban, Scrum and SAFe
- Experience using advanced analytics applications and techniques within the Oil/Gas industry
- Project/program experience within data and analytics capabilities related to major enterprise software applications
- Demonstrated ability to lead and evaluate other Project Managers
- Proven expertise in project management methodologies, tools and techniques
- Oil/Gas experience
9
Skills For Bank Global Ethics Data Analytics Program Manager Resume
- Proven ability to identify and deliver creative and doable technology solutions
- Demonstrated leadership and ability to articulate the goal and influence others to gain commitment
- Experience as a trainer or facilitator
- Experience with application integration/interfaces or report/dashboard development
- Experience with statistical analysis, and a statistical package such as R, MATLAB, SPSS, SAS, or Stata
- Streaming data pipelines (e.g., Kafka, Apache Spark, Apache Beam)
- Has played a leadership role on multiple projects, successfully delivering critical components of projects or programs
- Successful track record working with executive level professionals to drive business outcomes
10
Skills For Program Manager Data Analytics & Advanced Processing Resume
- Understands software development processes, and possesses working knowledge of various agile development methodologies
- Advanced level of Oil/Gas operations and technology knowledge
- Program/project management in software development
- Experience with the Atlassian suite of products and tools (specifically Jira, Confluence) as well as MSOffice/Excel to support business requirements such as metrics and reporting
- Proven ability to develop program vision, strategy, and tactical Execution Focus Items
- Expert in lean/agile methodologies
- Communicate effectively both written and orally (with stakeholders regarding project objectives, deliverables, plans, & status throughout the project, across the IT function, and vendors)
List of Typical Responsibilities For an Analytics Program Manager Resume
1
Responsibilities For Data Analytics Program Manager Resume
- Has problem solving skills and attention to details, proficient in MS Excel and analytical scripting languages python/R
- Drive clarity around ownership, objectives and next steps
- Maintains project list for Data & Analytics team and acts as liaison to Project Administrative Office for project management activities
- Coaches and mentors project managers on appropriate use of various project management methodologies
- Coordinates as needed with Architects, Team Leads, and Project Directors to ensure project team follows department processes for quality assurance, migrations and promotions, end-user acceptance/validation, training, and support
- Critically evaluate information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding, and build robust processes to enable the highest quality of pricing inputs
- Handle ambiguous and large data sets and execute high priority (i.e. cross functional, high impact) projects to improve operations performance/drive Quality metrics with the help of Operations Analytics managers
- Work closely with your peers, operations managers to understand their requirement and translate in to actionable metrics
2
Responsibilities For Data & Analytics Program Manager Resume
- Use data heavily to recognize patterns/trends to drive a team of Quality Analysts to spot pricing errors, size up problems through various audits, convert problem statements into process improvement activities & achieve closure
- Responsible for auditing operations teams & system outputs, leading and implementing process/system improvements, and identifying emerging process performance trends
- At least 18 months of experience working in Analytics / Machine Learning/Statistical Modeling / Business Intelligence environment
- Use of statistical analysis to segment Pricing errors and put in place robust Quality Control checks
- Manage the overall analytics project portfolio planning and tracking including RFP’s and new Business requests, and ongoing /committed strategic initiatives
- Engage various internal or external organizations for their data and analytics needs / use cases and drive the definition and incubation of new projects
3
Responsibilities For Employee Experience Analytics & Program Manager Resume
- Track and support analytics practice client meetings, business/client engagements etc
- Research and document market trends, and state of the art in analytics offerings. Also benchmark analytics offerings business models in our market
- Define our vector of differentiations (VODs) and competitive opportunities. Develop novel ways to monetize new technology innovations
- Support promotion of our analytics capabilities and strategy both internally as well as externally (e.g., Webinars, Demos, white papers, Training, Client Presentations)
- Support product writing and assistance for proposals, marketing documents, RFI and RFPs
4
Responsibilities For Program Manager, Analytics Resume
- Attend industry events and conferences to stay current on industry trends, challenges, and potential market opportunities
- Experience in program or product management in innovative product development environment including at least 5 years in data and analytics offerings space
- Strong business acumen along with good technical understanding of analytics based solutions. Ability to draw connections between data modeling activities and business challenges / opportunities
- Proven track record of project/program management in a technical environment. This role is suited to someone comfortable navigating within a matrix environment who has outstanding organizational, project management, communication and problem solving skills who shows passion, initiative and energy in the way they work
- Experience in creating and driving business partnerships and driving sales strategy
5
Responsibilities For Program Manager Marketing Analytics Resume
- Experience working with Analytics market vendors and competition
- Work collaboratively with development/implementation staff
- Project management and/or program management certification from PMI or a similar organization
- Knowledge of i2b2 research platform
- Knowledge of Business Intelligence tools (e.g., Spotfire, Tableau, Qlik)
- Certifications in any quantitative discipline such as Statistics, Mathematics, Quantitative Finance or Operational Research is an added advantage
6
Responsibilities For Voice Analytics Program Manager Resume
- Develop a deep understanding of what customers expect at each of the points of their journey and how those expectations align with current goals and operational metrics
- Work across the D2CS organization to make actionable intelligence available to business stakeholders
- Can speak and write >2 languages fluently
- Technical understanding of the Data Governance space with the ability of translating strategic goals of the organization into data program objectives and establishment of policies and KPI’s
- Contribute to Amazon’s EU sortation strategy
- Analytics, visualization and dashboards (Grafana/Kibana, InfluxDB, Bokeh, D3.js, etc.)
- Big-data stores (e.g., Apache Cassandra)
7
Responsibilities For Market Analytics Program Manager Resume
- We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with rare personalities who aren’t afraid to change the way the world works, lives, plays and learns
- We are leaders with vision, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers
- Quickly learn new technology and industry domains and interact in a rich way with the research and engineering communities in addition to lines of business
- Strong analytical skills, computer skills and excellent organizational skills
- Experience within Cloud and Managed Service Providers market
- Responds resourcefully, flexibly and positively when faced with challenges and demand
- Transmits information so it is received and understood in the way it was intended
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