Digital Program Manager Resume Sample
Grady Weber
591 Ward Knoll,
Chicago,
IL
+1 (555) 566 8042
Work Experience
Digital Program Manager
12/2015
-
PRESENT
Boston, MA
- Support the Go To Common program and management of the Go To Common digital workstream, and support a strategy for integrating global product builds into the program
- Support Program Manager in managing the Get To Common program’s near- and long-term action plans and deliverables, including implementing a governance structure and processes to ensure excellence in execution
- Lead development of project plans (requirements sprints, gapping, end-to-end project plan) in support of program deliverables
- Lead scheduling/meeting coordination needed to support project plans
- Lead process necessary to decision and prioritize cross work stream gaps
- Assist with program documentation, including program status and operational reviews
- Manage maintenance requests submitted by regions
- Contribute to digital roadmaps, including reporting on what functionalities are being delivered in each release
- Support regular communication to the digital community and key stakeholders on Get to Common status and plans
Senior Digital Program Manager
07/2011
-
08/2015
San Francisco, CA
- Project & Team Management
- Lead governance to prioritize existing and new testing requirements, digital automation efforts
- Execute tight partnership with multiple teams to provide 100% test coverage & quality assurance
- Identify, own and resolve gaps in existing process related to Customer experience certification
- Assess scope creeps to programs and align support from testing & automation teams to channel efforts
- Partner with Call Center Channel Execution Teams outlining impacts from digital initiatives
- Represent Customer Experience Testing Teams on digital future forums via PowerPoint presentations
- Collaborate with internal teams and external vendors to design, develop and implement digital projects
- Monitor and report on Google Analytics metrics
Digital Program Manager, Connected Stores
02/2007
-
04/2011
Boston, MA
- Supporting the Valve Digital Program Management business owner in building an improved digital customer journey for the Valves digital program life cycle
- Managing day-to-day program progress tracking, risk mitigation, issue tracking and escalations
- Facilitating the definition, idea generation and delivery of the initiative
- Facilitating meetings and workshops at the operational and program level, providing continuous feedback on program status
- Functioning as an escalation point to keep all parties aware of overall program impact, facilitating management decisions at the earliest possible time
- Change management: managing expectations both internally and with customers
- Oversee the long-term digital roadmap of the strategic initiative. This requires having a clear plan for program milestones, releases, and phases
- Communicating the program updates to executive sponsors, business stakeholders and program team members
- French and English Language Fluency
Education
Washington State University Vancouver
2002 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Strong verbal and written communication skills with demonstrated experience engaging and influencing business teams
- Strong communication skills. Exceptional technical and non-technical presentation skills
- Excellent written and oral communications skills and powerful presentation skills
- Superior client facing skills including outstanding verbal and written communication skills
- Strong commercial acumen, ability to think strategically; strong cognitive and analytical skills
- Direct experience managing display advertising, search engine marketing, and social media is required. Proven project management experience essential
- First-class influencing skills, including experience working within a large organization
How to write Digital Program Manager Resume
Digital Program Manager role is responsible for leadership, software, influencing, planning, presentation, organization, digital, analytical, communications, commercial.
To write great resume for digital program manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Digital Program Manager Resume
The section contact information is important in your digital program manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Digital Program Manager Resume
The section work experience is an essential part of your digital program manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous digital program manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular digital program manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Digital Program Manager resume experience can include:
- Experience working collaboratively across multiple functions and expertise in building and maintaining relationships with internal / external stakeholders is required
- Demonstrated ability to balance changes in scope, resources, and timing on projects while managing risks and maintaining determined focus on customer satisfaction is required
- Excellent German and English written and verbal communication skills, both towards software developers as well as senior-level client stakeholders
- Acquiring advanced skills for future Program Management Leadership
- Long-term consulting experience in a client-facing context and proven track record in managing fixed-price software projects and global programs
- Robust planning & execution, research, analysis and problem-solving skills
Education on a Digital Program Manager Resume
Make sure to make education a priority on your digital program manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your digital program manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Digital Program Manager Resume
When listing skills on your digital program manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical digital program manager skills:
- Face-off with executive leadership and GTI resources to ensure successful delivery; demonstrates solid written, verbal, and presentation skills
- Confirmed experience in a direct product management or product marketing role and a passion for creating excellent customer experiences
- Excellent presentation skills, including building presentation materials to a wide variety of audiences (team level to executive level)
- Strong interpersonal skills, including ability to deal directly with users
- Strong project manager who effectively manages two way communication with the delivery teams
- Enthusiastic with Strong relationship management skills and objective oriented focus
List of Typical Experience For a Digital Program Manager Resume
1
Experience For Senior Digital Program Manager Resume
- Strong presentation skills for all levels of audience
- Has experience coaching and mentoring less experienced team members
- Experience working with IT, user experience, design and web development
- Manage internal relationships and work with different functional groups Skills Required
- Address client queries effectively and in a timely manner
- Effectively radiate program status
- Team management – Ensure excellent team & project communications; strive for efficient & effective utilization of limited resources
- Effectively communicate status/progress against the project goals to senior management
2
Experience For Digital Program Manager, Marketing Technology Resume
- Experience managing a complex web/marketing technology stack
- Handles multiple contending priorities simultaneously in an exciting environment
- Experience holding lead roles in Marketing, Digital, Email, and/or Content Strategy is highly desired
- Experience building Integrated digital content marketing strategies, frameworks, and execution plans
- Demonstrated knowledge of creating and managing integrated content strategies and techniques
- Professional certification in project management techniques, as well as, experience in leading and facilitating meetings
- Experience in the engineering releasing processes and systems
- Extremely effective in: project management, problem solving, communication, and multitasking
- Manage release prioritization, working closely with product managers
3
Experience For Digital Program Manager, Connected Stores Resume
- Develop success metrics and track and report on the effectiveness of the integrated digital content marketing strategy
- Experience in Digital Marketing and Campaign Management
- Experience with business and technical requirements analysis and business process modeling
- Experience aligning content and related cadence across digital and social platforms
- Progressively job related experience with Project Management or Engineering related projects in multiple business units or functional areas
- Demonstrates critical thinking: anticipates problems and establishes methods to mitigate project/program risks
- Define, manage and implement programs and projects in a timely and cost-effective manner, assisting overall department objectives to be met
4
Experience For Gcg-global Digital Program Manager Resume
- Work independently, prioritize tasks and manage a varied workload
- Very strong customer focus, appetite for travel
- Industry experience some of which as a senior member of a web/digital team
- Advanced C#/.Net Development with Architecture/Design experience
- Analyze metrics to identify trends, and share with wider team to demonstrate or improve impact of digital activities
- Strong data analysis capabilities – ability to pull and analyze data, turn into actionable insights and present to non-data specialists
- Structure and manage a communication plan that ensures effective communication both within our internal teams, as well as with stakeholders
- Digital project management experience (preferably on a large-scale digital transformation project)
5
Experience For AP Digital Program Manager Resume
- Experience in B2B or eCommerce
- Strong expertise in JIRA and Confluence
- Operates successfully in ambiguous environments
- Lead the prioritization of new cross-business category use-cases and opportunities
- Switching quickly between 10,000-foot strategy discussions to sweating the details in a project or program plan is a breeze
6
Experience For Global Digital Program Manager Resume
- Sourcing & financial management
- Define governance across a portfolio of projects, including communications and change management; managing integration of work by project manager
- Work with Marketing Operations team to enable reporting across the department
- Digital marketing, email and social media prowess and knowledge of social marketing techniques
- Interest in working in a global delivery environment with offshore development
- Evaluate and evolve existing Scentsy email programs to deliver an integrated email strategy and execution plan
- Identify and integrate digital content best practices to position Scentsy as a market-leading fragrance company
- Collaborate with Marketing Technology team to identify technology solutions needed to align our digital content needs
- Lead diverse project teams in complex problems, using Agile and the 6 Sigma methodology
7
Experience For Digital Program Manager Deutsche Bahn Resume
- Lead diverse project teams using Agile and 6 Sigma methodology
- Plan, conduct, and analyze dealer and customer research globally, and make recommendations based on an intimate understanding of needs / pain points
- Carefully evaluate problems and reviews a large number of possible solutions before recommending one option
- Provide project management leadership and mentoring to other TIS project leads
- Assist with the overall planning, communication, execution, and governance of all TIS roadmap projects
- Collaborative individual, able to work in a matrix organization including third party partners
- Support commercial content strategy development and content marketing efforts
- Broad digital marketing subject matter expertise
8
Experience For Senior Manager, Digital Program Manager Resume
- Accountable for managing the lifecycle for a complex cross functional body of work that has a long term positive impact on the company
- In development/program management/technical discipline working directly with software development teams
- Technical marketing, user group management
- Innovate and improve upon new and existing digital features
- Success in the development of targeted special offers, mobility segmentation, and unique product, pricing, & promotional offers that drive the business
- Deep understanding of web, email, blog, and social content strategy
9
Experience For Director, Digital Program Manager Resume
- Contribute from strategy and planning phases to execution
- Manage a line of business scale endeavor requiring multiple independent work streams to accomplish a defined result
- Lead programs from initiation through implementation leveraging agile methodologies
- Technical knowledge and understanding with exposure to and fluency in digital platforms and technologies
- Track record of working across several global cultures
- Passion for transformational leadership and driving change
10
Experience For VP Digital Program Manager Resume
- Provide guidance and direction on strategies and objectives; ensuring executive leadership awareness
- Site issue reporting
- Create and manage timelines for all projects, utilizing organizational resources appropriately
- Set up recurring status meetings with the business, field questions from the business, anticipate issues and act proactively to address issues
- Manage recurring status updates with immediate team and strategy owners to provide updates, determine impacts to other initiatives and mitigate risk
- Consistently high level of professional communication required
- Support Senior Program Manager in managing the Global Digital community’s near- and long-term action plans and deliverables, including establishing and implementing a governance structure and processes to ensure excellence in execution, with a particular focus on prioritization and project initiation
- Work closely with Information Technology in creating and managing to project plans and in re-engineering certain key processes such as maintenance and consumption/deployment
List of Typical Skills For a Digital Program Manager Resume
1
Skills For Senior Digital Program Manager Resume
- Demonstrated project management skills in previous positions
- Strong Digital Program Management Skills
- Effectively use MS Share Point, Project, Visio, Power Point for communication and managing resources
- Engineer/MBA with 8-12 years domain experience + consulting experience
- Strong knowledge and experience in digital marketing is required
- Proven Leadership experience ideally from leading distributed teams from diverse backgrounds
- Develop pitch material and specification guides to effectively communicate solutions to our partners
- Project Management Skills … handled large Software / ERP implementations
2
Skills For Digital Program Manager, Marketing Technology Resume
- Powerful collaboration skills across a variety of personalities, levels, and regions
- Coordinating in-house teams, outside agencies and WW resources to achieve goals in the most efficient and effective means possible
- Experience developing and managing digital marketing programs preferably in a high tech company
- Perform product management activities, defining requirements and leading priorities with engineering teams
- Good understanding of e-Invoicing, OCR, Machine Learning, Artificial Intelligence, Middleware, HPQC, IT Infrastructure and Virtualization (Citrix/VDI etc..)
- Evolving work experience in technology, design, strategy, consulting or engineering
- Experience in hands-on digital marketing and web administration, overseeing B2B websites and managing internal and remote resources
- Proven history of managing large interactive marketing and web development projects
3
Skills For Digital Program Manager, Connected Stores Resume
- Experience working on medium and large projects spanning multiple calendar quarters
- Experience in designing and launching Software as a Service solutions
- Proven mentoring & coaching capabilities with worldwide teams
- Experienced in guiding projects towards delivery, including the management of budget, talent and tools required throughout the project
- Experience leading projects using an agile methodology
4
Skills For Gcg-global Digital Program Manager Resume
- Solid understanding of digital technologies and the applicability of these technologies to enable solution development and scaling of digital offers
- Experience in a wide range of digital marketing aspects such as SEO, social media, content management, site analytics, UX/UI design
- Experience in working with Agile / Scrum work environment
- Demonstrated understanding of the role of technical, creative, media and strategy teams
- Strong understanding of the Software development lifecycle Management model and or at least one other Project Life Cycle Methodology
- Experience with an emphasis on digital, marketing, and data
5
Skills For AP Digital Program Manager Resume
- Demonstrated success working across functional areas within a matrixed organization
- Good understanding of SDLC, SAP / ERP, Interfaces / Integrations, Salesforce, Azure, AWS, RPA, BPM solutions / technologies
- Experience with both software engineering and infrastructure delivery
- Some experience with working in the financial or other regulated industry
- Experience evaluating metrics reports is required
- Experience supervising outside vendors and agencies is important
- Good understanding of the health insurance market, preferably with exposure to the Medicare market
- A strong marketing, digital, or communications background
- Experience managing deep customer relationships (e.g. strategic account management or customer service)
6
Skills For Global Digital Program Manager Resume
- Strong empathy for customers and capability for enabling profitable growth
- Experience managing global teams and stakeholders in multiple countries
- Experience in managing complex contracts and/or service delivery agreements related to digital services, and in budget management
- Experience in working with Agile program management methodologies
- Digital acumen and experience in demanding transformational initiatives
- Experience in working on a global matrix organization
7
Skills For Digital Program Manager Deutsche Bahn Resume
- Proven ability to deliver large projects and programs successfully without having direct authority over all teams and team members
- Recent Interactive / Digital agency experience
- Consumer insights, data and analytics experience
- Proven intellectually curious track record
- Proven knowledge of application development lifecycle and team management
- Validate and monitor programs after deployment to ensure they meet all operational and business requirements
- Digital functional project management experience
- Building insight and understanding of all pre-existing technologies and models and seeking new and innovative approaches for BP through adaption and adoption
- Approaching the website presence with an “outside in” approach to serve the business while putting the customer first
8
Skills For Senior Manager, Digital Program Manager Resume
- Designing partnership interfaces with key ecosystem partners to deliver maximum value to BP
- Designing partnership interfaces with key ecosystem partners
- Extensive work in managing products or services, from the business development stage through to assembling teams and creating budgets and timelines
- Drive all communication throughout the organization on program health, including creating insights and reporting on key milestones and metrics
- Represent the program in strategic planning activities, as needed, including finance and budgeting
- Assist with program budgeting, forecasting, and expense tracking to provide financial transparency
9
Skills For Director, Digital Program Manager Resume
- Contribute to creating and defining internal processes for program management team
- Manage campaign execution (tagging and ad-trafficking), performance, and optimizations
- Understand insurance services and how the insurance industry is using digital marketing
- Be a key partner in organizing and monitoring inter-connected, cross-discipline projects
- In-depth understanding of online marketing tools and social media platforms
- Leads change management work including managing expectations and usage of the new CMS
- Manages day-to-day partner progress tracking, risk mitigation, issue tracking and escalations
- Manage digital portfolio, including KPI’s, resourcing, and associated budgets with a high level of visibility and accuracy
- Proficient in Microsoft Office suite of tools, including Excel and Microsoft Project
10
Skills For VP Digital Program Manager Resume
- Be calm and deliver under pressure to a very demanding organization
- A sense of urgency and an eye for detail ensuring top quality outcomes
- Create and manage new initiatives plans, strategic and annual operating plans
- Define operational processes to improve current partner onboarding and scale the business
- Basic Competencies –Fundamental competencies required for accomplishing basic work activities
- Responsible for overseeing the digital program execution for 4-6 accounts (e.g. account management, campaign strategy, etc.)
- Help sales to plan, prepare and execute high impact meetings with prospects and existing customers
List of Typical Responsibilities For a Digital Program Manager Resume
1
Responsibilities For Senior Digital Program Manager Resume
- Shows some commercial abilities & business & financial acumen as well as negotiating skills & can be developed further
- With Cengage Skills, and broader Cengage leadership, identify and apply best practices for program management, in alignment with other programs
- Drive the identification of the skills, duration and effort required for successful project execution
- Work with resource managers to drive the identification of the skills, measurable goals, duration and effort required for successful project execution
- Develop and deploy widespread continual improvement and/or change processes and skills to create a capable systematic Program Management culture at all levels
- Demonstrated success in client engagement and engaging internal partners to designing solutions, track record of delivering impactful business solutions
- Good understanding of Transaction Banking related products would be an advantage
- Ensure work is sufficiently defined, prioritized based on value, and well understood by execution teams – potentially including partners and sub-contractors
- Prioritize program requirements working with Product Owner or other stakeholders
2
Responsibilities For Digital Program Manager, Marketing Technology Resume
- Experience in dealing with eMarketplace or Mcommerce is an added advantage
- Experience in working cross-functionally and across regions and functions to drive partnership development, program success and KPIs
- Experience with digital product development, including feature requests, requirements definition, QA processes, and digital product release processes
- Mandatory experience leading diverse project types and ability to support projects across digital transformation
- Experience managing stakeholder expectations and requests
- Experience successfully leading multiple, large complex projects and cross functional teams
- Effective program and project estimation and planning
- Demonstrated ability to define and manage complex processes
3
Responsibilities For Digital Program Manager, Connected Stores Resume
- We know that fun and rest are good
- Strong internal relationships with departments & domains. [If needed for the particular role: particularly with creative team]
- Experience in a CMS implementation project
- Expert experience in Portfolio Management concepts and strategy
- Entrepreneurial business development experience
- Coordinate and prioritization across Downstream investment for consumer-digitally enabled services
- Enterprise-level B2B experience
- Conduct environmental scanning, research on latest digital industry trends, covering payments, trade and financing
- Assist in the rollout of the digital transformation throughout the company, including championing the vision and communicating the value delivered
4
Responsibilities For Gcg-global Digital Program Manager Resume
- Develop program metrics to align with supporting stakeholders, ensuring transparency and accountability of supporting efforts
- Collaborate with Commercial Contracting team to define pricing and commercial strategy for licenses
- 1:1 digital mentoring (e-proctoring) program definition and development
- Plan for, execute and manage client communications, including executive level consulting
- Act as the Client subject matter expert during launch and ongoing projects
- Basic understanding of digital toolsets such as Cloud, APIs, Machine Learning, Data Analytics, Blockchain and Digital Wallets
- Manage digital marketer training program and learning management system
5
Responsibilities For AP Digital Program Manager Resume
- Lead the planning, implementation, and testing of enhancements and new website features
- Manage heat maps, operational reviews and other reporting across the program
- Partner with Europe Marketing and Market Development Managers to target content and sites
- Define next steps in follow-up to ongoing pilot phase initiative
- Support content strategy development with research and information gathering on audience challenges and needs, interactions and asset preferences
- Present digital marketing strategies to client
- Serve as the principal communicator with clients and internal stakeholders regarding program or project status
6
Responsibilities For Global Digital Program Manager Resume
- Self-motivated with a passion for continuous learning and development
- Define critical business processes in collaboration with the business to manage these sites, including
- Provide comprehensive status reporting on each site regularly
- Gather and update project materials, forecasting, project documentation, business flows, evaluation of outcomes metrics, and lessons learned documents
- Rigorous and detail orientated with complete focus on delivering products of the highest quality
- Led diverse in dynamic and fast-paced environments in a globally distributed model, with resources representing multiple disciplines
- Relentlessly drive the team’s projects forward, while maintaining engagement and cooperation from project team members and stakeholders
7
Responsibilities For Digital Program Manager Deutsche Bahn Resume
- Help establish KPIs and reporting to fairly and accurately assess project/program success
- Work with the subject matter experts on the team to troubleshoot and resolve ongoing operational issues
- Coordinate and perform user acceptance testing for all website project releases
- Manage the requirements gathering process and related documentation for the team’s projects
- Manage program risk through comprehensive mitigation assessment and planning techniques
- Directly managing content strategy for web, blog, email, and social for a consumer organization
- Background in consulting or business development
- Manages all CMS integrations, ensuring definition, handoffs, and roadmap for each has been defined
- Supports the creation of the CMS Roadmap including milestones, releases and phases
8
Responsibilities For Senior Manager, Digital Program Manager Resume
- Engaged with extended team to support pre-planning activities for digital properties planned to migrate onto CMS
- Develop customer-facing digital offers based on Downstream strategy
- Manage multiple stakeholders (business and functional) and external ecosystem relationships supporting use-cases associated with portfolio
- Responsible for managing decisions, assumptions, and dependencies
- Accurate reporting, escalation and management of issues
9
Responsibilities For Director, Digital Program Manager Resume
- Technical understanding and applicability of digital technologies
- A track record of successfully delivering systems in a large matrixed organization
- Accountability for digital development pipeline in complex and multiple-product business, including leadership of lean and agile developments
- Project and Work Planning
- Support the Global Digital program and management of the Global digital workstream across Internet, mobile and tablet
- Support efforts to leverage common, foundational functionalities and methodologies for content management, web analytics and MIS-reporting enabled through single global data warehouse
- Manage regular communication such as newsletters and update communications to the digital community and key stakeholders
10
Responsibilities For VP Digital Program Manager Resume
- Responsible for leading the digital strategy, experience, development, and execution of best in class digital solutions to align with key business priorities and work streams for the rbcroyalbank.com channel
- Deliver instantly usable solutions through a digitized client experience for the desktop, tablet, and mobile environment through agile labs as well as accelerated project delivery and continuous releases
- Maximize ROI in the digital channel by identifying growth opportunities and initiating projects that enhance the client experience including; digital merchandising strategies, online applications, online marketing opportunities, product selectors, and decision support tools that deepen client loyalty and drive revenue growth
- Lead an environment of ideation, creative solution definition, and digital exploration to continuously establish RBC as a best in class industry leader and consistently evolve the digital experience
- Define and execute the digital strategy for primary marketing campaigns to align with overarching business strategies, maximize revenue growth, and align with senior marketing stakeholder expectations
- Work closely with digital teams for eCRM, performance marketing, digital design, client experience, and digital standards to develop robust, integrated solutions based on client journeys and treatment plans
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