Application Operations Engineer Resume Sample
Madelyn Nader
356 Bechtelar Ports,
Phoenix,
AZ
+1 (555) 581 1981
Work Experience
Application Operations Engineer
03/2017
-
PRESENT
Chicago, IL
- Familiarity working in a shared services environment supporting a large, geographically distributed user base. Including managing security requests and reviewing access levels
- Familiarity on Fusion production release practices
- Incident Management / Problem Management
- Experience with systems administration, or IT/Business analyst position mainly 3 tiers applications/systems
- Experience in application support/development which used .NET C# or Visual Basic
- Understand agents’ skillset and assign tickets to appropriate agents
- Years’ experience in supporting end users or managing a end user support team
- Responsible for taking direct support cases from users of the GE Healthcare Manufacturing business customers
- Responsible for developing and testing the code and follow the coding standards
Application Operations Engineer / Skype
01/2011
-
12/2016
Los Angeles, CA
- Experience in the technology space with emphasis Java, J2EE,Junit, Vaadin Framework, MVP architecture and Oracle database
- Experience in using Maven and GitHub tools
- Experience working in Manufacturing Execution system and shop floor applications
- Serve as Oracle developer on an Oracle ERP agile scrum team responsible for technical deliverables in agile sprints
- Tracks and monitors applications status and metrics to ensure milestones are met, and internal delivery commitments are met
- Background and experience in emerging technologies in cloud
- Some experience with monitoring and logging tools: New Relic, Nustar, Sensu, Nimsoft, Splunk and Logstash
- Ensure techno-functional support of Oracle R12 for area of Supply Chain and Manufacturing
- Troubleshoot Oracle issues & interface issues in various Oracle Manufacturing and Supply Chain areas and provide breakfixes
Education
Strayer University - Prince George's Campus
2006 - 2010
Bachelor's Degree in Information Systems
Professional Skills
- + Strong interpersonal skills; solid organization and follow though skills
- Strong working experience with ASP.Net, Web services, Oracle Database, PL/SQL, Unix/Linux scripting skills & Mobile App support
- Strong analytical and problem solving skills and willing to “dig deep”
- Strong business analysis and problem-solving skills
- Strong interpersonal, influencing, and communication skills
- + Demonstrated customer service skills, ability to manage technical issues in complex, difficult or stressful situations
- + Excellent communications skills and customer empathy
How to write Application Operations Engineer Resume
Application Operations Engineer role is responsible for communications, analytical, interpersonal, spanish, java, finance, training, integration, database, security.
To write great resume for application operations engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Application Operations Engineer Resume
The section contact information is important in your application operations engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Application Operations Engineer Resume
The section work experience is an essential part of your application operations engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous application operations engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular application operations engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Application Operations Engineer resume experience can include:
- Communicates effectively with the Engineering team to prioritize the L2/L3 defects and bring the defects to closure
- Strong verbal and written communication skills – both technical & functional
- Proven interpersonal, facilitation and presentation skills
- Strong functional experience in Oracle GL, AP, AR modules, experience in Oracle SQL, PL/SQL
- + Interest in current and emerging technologies demonstrated through training, job experience and/or industry activities
- App Support hands-on experience: analysis, reporting, documentation, good to have but not necessary - Incident and problem Management
Education on an Application Operations Engineer Resume
Make sure to make education a priority on your application operations engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your application operations engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Application Operations Engineer Resume
When listing skills on your application operations engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical application operations engineer skills:
- Working good experience on Oracle Fusion application specially on Data migration, interfaces
- Experience in Oracle EBS R12.2 WMS, Shipping, Unix, PL/SQL and & experience with Appworx scheduling tool
- Good understanding and experience of working in AWS/cloud platform
- Strong working experience with SAP Logistics Modules - Material management, Warehouse management (MM, WM) and fulfillment (PP, PM)
- Very strong development experience with one or more scripting languages (e.g. bash, perl, python)
- Extensive troubleshooting skills needed to debug and fix issues
List of Typical Experience For an Application Operations Engineer Resume
1
Experience For Application Operations Engineer / Myapps Resume
- Listening and problem solving skills
- Able to communicate effectively and accurately, orally and in writing, with all levels of IS and business customers within the company
- Strong experience in the technology space with emphasis on cloud/online service operations or SaaS/PaaS Technical Support or Application Support
- Understanding and experience with Agile and DevOps methodologies and life cycles
- Experience in administering, configuring, installing, and updating applications on virtual machines, application servers, web servers, and Citrix
- Develop, establish and maintain effective working relationships /partnerships with customers by responding to needs & exhibiting a sense of urgency
2
Experience For Application Operations Engineer / Skype Resume
- Support end-user issues by providing the effective solutions
- Experience in working in Production Support environment
- Experience working in CPQ Systems
- Experience with automating build and deployment processes
- Practical experience in Oracle R12 implementation or support
- Experience with BI Publishing (formerly known as XML publishing)
- Experience in multiple business operating units and multiple country deployment
3
Experience For Application Operations Engineer / Skype Voice Resume
- Strong knowledge and understanding of application configurations, setups, and integration of ERP CRM / Services modules
- Force.com development experience,
- Become skilled at various approaches to monitor ERP applicaton via defined metrics, incident management and compliance. Proactively learns new IT tools
- Manage change control and change approval process to ensure all prerequisites are complete and all audit requirements fulfilled prior to final approval
- Help identify and prioritize business opportunities
- Experience utilizing DevOps/CI/CD tools preferable (e.g. Jenkins, Bamboo, Chef, Auto Rabbit, Flossum, etc.)
- Experience with 3rd integration tools preferable (e.g. Jitterbit, CastIron, Boomi, Informatica; etc.)
- Configuring and adding new monitors to support SaaS Operations supported applications
4
Experience For Application Operations Engineer Resume
- Implementing and managing dynamic discovery and configuration processes for application infrastructure
- Coordinating triage response to performance faults and degradations
- Driving Triage efforts for all the production issues raised by the Users
- Scripting expertise - Perl, Python
- Create problem cases for recurring issues and work towards the stability of the platform by putting in permanent fix for the recurring issues
- Acts as a primary executor in responding and remediating customer and user-reported application issues and incidents from data ingestion through consumption
5
Experience For Application Operations Engineer / Myapps Resume
- Embrace emerging standards while promoting best practices in order to push the limits of what can be done
- Perform real-time system monitoring, verifying the integrity of all hardware, server resources, systems and key processes
- A working understanding of code (Apex, JavaScript, .net, PowerShell, etc.)
- Create Oracle techno-functional documentation in case of adding new Oracle features or new Oracle setup
- Business process knowledge: B2B, B2C, P2P, Manufacturing
- Responsible for taking direct support cases from users of
- Apply advanced troubleshooting techniques to provide unique
- Responsible for taking direct support cases from users of the GE’s SAP (PowerMax) customers
- Customization using Fusion Sandbox and Composer
6
Experience For Application Operations Engineer / Skype Resume
- Responsible for driving the root cause and corrective action of all the cases that get logged
- Provides support for monitoring tools and systems managed by the SaaS Operations teams
- Responsible for providing technical support for resolution or escalation of tool / system errors and/or misconfiguration
- Documents and reviews procedures for system maintenance, backup, testing, and daily operations
- Examine and diagnose software application reoccurring issues that are reported within the Application Performance tool
- Advise, collaborate with, and synthesize feedback from Engineering and Product Management
- Manage and prepare system documentation for the purpose of transitioning items to the Application Support team
- Knowledge of Oracle E-Business Suite Business Events System and Integrated SOA Gateway
7
Experience For Application Operations Engineer / Skype Voice Resume
- Collaborate with Oracle functional teams and Oracle development teams in scrum oriented environment - understand user requirements and be able to translate them into technical language for further communication with development team
- Advanced knowledge of Oracle R12 modules: PO, INV, WMS, OM
- Basic knowledge of Oracle R12 modules: QA, EAM, LCM, MSCA, Depot Repair, Install base
- Advanced knowledge: Oracle workflow, personalization, admin setup (users, responsibilities, menu, concurrent, managers etc.),
- Basic knowledge of interface, basic AIM methodology
- Act as focal for Oracle WMS escalations and point focal
- Solve incidents and defects (code related)
- Lead large-scale process and technology improvement efforts, to develop mutually acceptable,
8
Experience For Application Operations Engineer Resume
- Legally authorization to work in Malaysia is required
- Strong working experience with SAP Inquire to order modules (Sales and distribution, Transportation management, Global trade services (SD, GTS and TM). Experience in NFe area is an advantage focused on support and configuration activities
- Provide support for acquisitions and divestitures to ensure seamless transitions into and out of
- Expertise in RICEW (Reports, Interfaces, Conversions, Extensions and Workflows) and CEMLI (Configuration, Extension, Modification, Localization and Integration) methodologies
- Worked closely with End users to understand and document the requirements
9
Experience For Application Operations Engineer / Myapps Resume
- Worked on Development of Fusion Cloud BIP and OTBI reports using different methodologies like using Subject Area, getting Data by writing SQL queries, Using RTF template etc
- Worked on developing custom BIP reports for Payables, Receivables, General Ledger and Project Accounting, HR as per user requirements
- Worked on developing OTBI Reports using Subject Areas from AR, AP, GL and PA as per business requirements
- Designed & developed multiple custom Dashboards to match business user’s requirements
- Set up of Key Flex Fields, Descriptive Flex fields, Lookups, Job Roles in Fusion Financials
- Responsible for supporting and maintaining multiple business and/or customer-facing applications and related data processing platforms and services ensuring they are consistently available and are highly performant meeting customer expectations
- Demonstrate technical expertise across Data Lake technologies to efficiently troubleshoot and improve application performance and availability and perform root cause analysis and solutions to recurring problems
- Follow ITIL standards for change, problem, request & incident management and ensure Incidents and problem tickets issued against supported CI’s get resolved within published SLAs. Maintain CMDB (configuration management db) to define application relationships to other systems, processes, owners and support contacts
- Continuously measures application performance and availability against published SLA’s and operational commitments, end to end to deliver continuous improvement opportunities for application performance, data quality & accuracy, application availability and operational optimization
10
Experience For Application Operations Engineer / Skype Resume
- Skilled at various approaches to monitor Applications and data flows via effective information dashboards for operational metrics, end to end system data processing, incident management, change control, and compliance
- Can prioritize competing support requests/incidents across multiple supported applications and maintain focus on identifying and solving highest priority and highest business impact issues first
- Is aware of system-wide changes and application deployments that might impact application availability for users and takes necessary steps to prepare for and prevent applications outages due to these changes
- Coaches and mentors other team members including contingent workers. Supports contingent workers, access, and time tracking
- Coaches and mentors other team members including contracted labor
- Create and deliver training curriculum to business and IT
- Execute production releases in conjunction with scrum team release schedules
List of Typical Skills For an Application Operations Engineer Resume
1
Skills For Application Operations Engineer / Myapps Resume
- Strong working experience with Database
- [X] years of hands-on experience implementing [Application Name]. ITIL Service Operations or Release, Control and Validation certification
- Working experience with ME/MII or Brilliant manufacturing system (BMS) is an advantage
- Working experience with applications of all languages, networking concepts, servers (Windows & Unix), databases, cloud solutions and IT compliance
- Working experience on Fusion Cloud extension through ADF or Java cloud service or developer
- Working experience on cloud Integration through either ICS or SOA
- Experience in applying and developing machine learning, deep learning models/algorithms and testing performance of ML models
- Good knowledge of how operations work - like handling prod incidents, change requests, proactive monitoring
- Experience in implementing and / or supporting Oracle E-Business Suite
2
Skills For Application Operations Engineer / Skype Resume
- Experience with monitoring and logging tools: New Relic,
- Experience supporting and developing solutions for the Oracle EBS Supply Chain modules
- Experience with monitoring and logging tools: New Relic
- A support analyst, with extensive experience in solving challenging issues in high pressure environment
- Experience with monitoring and logging tools such as New Relic
- Experience in Gradle/Maven plugins for executing
3
Skills For Application Operations Engineer / Skype Voice Resume
- A technical engineer, with extensive experience in solving
- Background and experience in emerging technologies in cloud and Microservices architecture
- Significant experience with Linux/ Unix Operating systems
- Experience with bug tracking tools such as JIRA, Version One, Pivotal Tracker or any other similar tool
- Experience with working as part of a remote, distributed team (1-3years)
- Experience with working with suppliers (1-3 years)
- Experience working with Oracle Application Framework (OAF), workflow builder and BI / XML Publisher
- Experience with integrating 3rd party tools into Oracle through API’s and Fusion middle ware
- Background and experience in emerging technologies in cloud, IaaS, PaaS and SaaS
4
Skills For Application Operations Engineer Resume
- Green Belt or Black Belt Certified (GE Employees Only). Experience using Six Sigma tools and techniques
- Monitoring/Operations Support Experience
- Light Scripting experience (BASH, KSH, Perl, Python, or JavaScript)
- Monitoring and/or Operations Support experience
- Light Scripting experience (BASH, Perl, Python, Ansible)
- Experience supporting IIS and .NET framework
- Significant experience working with Oracle 10g/11g databases and development tools such as PL/SQL, SQL, Forms 10g /11g, Concurrent Programs, AOL and Unix
5
Skills For Application Operations Engineer / Myapps Resume
- Support / development experience in Java or .Net, as well as web development technologies (including AJAX, Javascript, CSS) or comparable technical space
- Considers compliance policies, precedent and experience when making complex decisions
- Experience with Chef, and Puppet
- Support projects that improve support-related processes and our customers’ technical support experience with minimal guidance
- Strong Knowledge of EBS Financials OR Fusion Financial Table
- + Experience with working as part of a remote, distributed team (1-3 years)
6
Skills For Application Operations Engineer / Skype Resume
- + Experience with working with suppliers (1-3 years)Eligibility Requirements
- + Knowledge and experience with working for Skype for Business/Lync in coordination with the MSFT O365 and other versions of Microsoft
- + Strong background knowledge in voice and VoIP solutions (Cisco, Avaya, Microsoft), design, build and management
- Excellent communicator, works well in a team environment,
- Related work experience with the required Education
7
Skills For Application Operations Engineer / Skype Voice Resume
- Related work experience as an Analyst
- Experience in Oracle E-Business Suite development
- Excellent English (ability to lead meetings in English, ability to understand multilingual businesses, ability to explain solution and negotiate)
- Salesforce.com (APEX, Triggers, Workflow rules, VF pages) knowledge – good to have
- Experience in any object oriented language development (Java preferable)
8
Skills For Application Operations Engineer Resume
- Experience in the technology space with emphasis on service operations or Application Support in SAP environment
- Good knowledge and exposure on the oracle fusion features and configuration items
- Provide support to business users to develop, enhance and fix issues. Strong ability to solve problems and ensure support SLAs are met
- Advanced Scripting experience
- Takes calculated risks. Assist and support proof of concepts and new technology introductions for installation, configuration and validation
- Hands on experience in HDFS, Hive SQL, Spark, Python, R
- Experience in Oracle Projects
- Willing to work on new initiatives/POCs; Creative to bring new ideas and improve the system
- Working knowledge of Linux or Unix and Windows operating systems
9
Skills For Application Operations Engineer / Myapps Resume
- Writing Unit Test cases and testing after completion of the Object
- Coordinating the migration to SWIFT 7.2 and other technical upgrade projects
- Willing to lead team
- Working knowledge of Infrastructure automation(chef)
- Working knowledge of one or more APM tools is required, i.e., CA APM, SolarWinds, AppDynamics, Dynatrace
- Working knowledge of Microsoft Azure Cloud and/or Amazon Web Services (AWS)
- Willing and able to provide on-call / after-hours support (on rotation)
- Understanding of data replication tools
10
Skills For Application Operations Engineer / Skype Resume
- Familiarity with MSWord, PowerPoint and Excel particularly with regards to analyzing and presenting data
- Functional understanding of WIP, Order Management, Depot Repairs, General Ledger, Project Accounting & other Oracle modules
- Execute Oracle operations (access management, concurrent processing, sanity checks, regression testing etc.)
- Assist the engineering teams by improving productivity in development integration and automation
- Extensive knowledge in different programming or scripting languages like R, Python,Scala etc.,
- Provide ongoing post deployment support and obtain Knowledge of new functionality
- An understanding of interfaces, middleware and data governance is beneficial
- Ensure the quality and delivery of the SLA’s by partnering with the IT solution
- Drive customer communication during critical events and contribute to retrospective meetings
List of Typical Responsibilities For an Application Operations Engineer Resume
1
Responsibilities For Application Operations Engineer / Myapps Resume
- Supports driving the operational strategy for technology, quality strategy and organizational and resource strategy. Develop and/or enhance support process standards, communication, tracking, escalation and resolution
- Experience with SWIFT Software and MT/MX messages; experience with SWIFT Security framework
- Strong experience in the technology space with emphasis on cloud/online service operations or Application Support
- Hands-on experience in managing, monitoring, troubleshooting and scaling Hadoop Platforms
- Equivalent professional experience in Java/J2EE or Python based. application developing, troubleshooting, and supporting enterprise application
2
Responsibilities For Application Operations Engineer / Skype Resume
- Background and experience in emerging technologies in cloud, Microservices architecture, analytics
- + Experience working in a Global atmosphere, Ability to work with a distributed and global workforce
- Experience in the implementation and/or administration of ServiceNow
- Experience in the technology space with emphasis on cloud/online service operations or Application Support
- + Knowledge and experience with Service Now
- + Demonstrated ability to drive results in a dynamic, and fast pace environment
3
Responsibilities For Application Operations Engineer / Skype Voice Resume
- Experience in Oracle Discoverer and/or OBIEE
- Demonstrated customer focus – evaluates decisions through the eyes of the
- Experienced with agile/iterative project methodology such as
- Background and experience in SAP ECC, SAP EP, SAP Fiori, SAP SolMan 7.1 or higher, Transport Express
- Background and experience in Windows 2012/2016 server, AWS cloud migration, Linux OS and Oracle 12C
- Development experience within the PLM application
4
Responsibilities For Application Operations Engineer Resume
- Research development in assigned technology, and execute POCs to validate technology
- Scripting expertise – Perl, Python
- Delivering on commitments
- Coordinates and Schedules Maintenance and Updates for Tools/Systems including testing of these updates in a controlled environment
- Troubleshoots and Resolves Issues concerning Monitoring Systems / Tools
- Be responsible for taking direct support cases from users of the GE’s Software Customers
- Position provides direct resolution support for Monitoring Tools and Systems Managed by the SaaS team
- Responsible for providing technical support for resolution or escalation of Tool/System errors and/or misconfiguration
- Documents and reviews processes for system maintenance, backup, testing, and daily operations
5
Responsibilities For Application Operations Engineer / Myapps Resume
- Willingness to work on a wide variety of tasks at varying degrees of complexity
- Work with peers and provide GECARS case support for users belonging to APAC & EMEA regions
- Strategic project planning
- Proactively learns new tools
- Identifies opportunities for application performance and availability improvement and promotes their adoption
- Engages positively across multiple teams to establish clarity, vision and mutual trust to achieve a business goal
- Engage with product owners, end users and extended teams to ensure timely and informed communications on planned and unplanned outages
6
Responsibilities For Application Operations Engineer / Skype Resume
- Understand the scope and roles of the DevOps scrum teams and how best to interact with them for the best support of the applications
- Identifies misalignments of technology, processes, and direction against the organizational strategy. Makes suggestions to course correct
- Own content, technology, and functionality within ERP CRM / Services
- Serve as the subject matter expert in Oracle CRM / Services area. This would include but not limited to Quote, Field Services, Field Service Technician portal, Field Service Admin, Thirdparty, Service Contracts, iStore, iSupport and Install Base
- Maximize standard Oracle ERP functionality to improve and simplify processes / customizations
- Recommend and implement best practices, system and process improvements, and simplification ideas
- Participate as team member on complex projects
- Assist in problem resolution within the CRM / Services area
7
Responsibilities For Application Operations Engineer / Skype Voice Resume
- Deliver high quality solutions and root cause analysis of critical business scenarios
- In depth functional knowledge in ERP relating to CRM / Services Modules (Quote, Field Services, Field Service Technician portal, Field Service Admin, Thirdparty, Service Contracts, iStore, iSupport and Install Base)
- Extensive functional experience in Oracle E-Business Suite 11i/ R12 – GL, AP, AR
- Partners with Global IT & functional teams to provide support, technical guidance, analysis & strategic solutions for the applications in scope
- Owns Operational Excellence. Works with production support teams to assist & facilitate resolution of support issues. Monitors production support team deliverables (e.g. SLAs)
- Organize and execute the Incident / Problem cases
- Work closely with the vendor partners and drive the closure of the issues
- Able to identify risk in advance and recommend mitigation plan
8
Responsibilities For Application Operations Engineer Resume
- Self Starter who can work with minimal direct management
- Use your knowledge of technology and operational best practices to drive the design, development and implementation of operational standards and capabilities for connected services that enable highly available, scalable & reliable customer experiences
- Manage IT incident/request queue ensuring all tickets are assigned and being worked appropriately. Liaise with Capgemini resources on ticket priority levels
- Identifies opportunities for improvement and promotes their adoption
- Be aware of system-wide changes and application deployments that might impact application availability for users and co-ordinate application outages and communicate them to business
- Support contingent workers, access and renewals along with on and off boarding activities
- Produce and deliver all support metric reports to agreed schedule
- Holiday cover for Instance Manager
- IT awareness and orientation
9
Responsibilities For Application Operations Engineer / Myapps Resume
- Interest in technology advancements
- Maintain quality documentation of work performed
- Responsibly handle issues that have been escalated within the team
- Write custom scripts to reduce the need for human intervention
- Oversee the development and installation of new hardware and software used to monitor the system
10
Responsibilities For Application Operations Engineer / Skype Resume
- Oversee the updates to the CMDB tool to ensure proper information has been documented
- Provide technical direction to IT support staff
- Outage calls resolution or escalation of issues
- Day-to-day application support and optimization of deployed systems (Java/.Net/SQL/DB2…etc.)
- Interprets and executes policies and procedures that affect subordinate areas
- Team and organizational development and performance management
- Continued focus on process improvement (Kaizen)
- Work closely with the development team to integrate their products into production in AWS and private/hybrid cloud environments
- Tier 2/3 support of our products and services
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